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Hey guys I've asked this in some thread before but never got an answer. I live in Canada and was thinking of telling my friend who's in the US right now to get me a contract free HD7 from tmobile so I can unlock it and then use it here. So I just want to know if it's a 100% sure thing that the phone can be unlocked before I buy it since I won't be able to return it in case it can't be unlocked. I don't want to end up with a 500$ paperweight since I've read that some people couldn't unlock theirs.
Because if it's not a sure thing, I guess I'll be getting the optimus 7..
Thanks!
T-Mobile will give the unlock codes after you've been a customer for a certain period of time. The length of that period and what happens to it when you've bought the phone at the unsubsidized price are somewhat variable and honestly I would not rely on this happening if you are not a T-Mobile customer.
However www.htcimeiunlock.com will probably be able to unlock the phone; I personally unlocked an HD7 in 15 minutes with their service. Bring a laptop or something and check the IMEI right in the TMOUS store before completing the purchase -- the site will tell you definitively whether it has the code for your specific device.
Like I said I'm not personally going there. My not-so-tech-savvy friend is so I can't ask him to do that. But do u think that eventually after a certain period of time that ALL htc phones' unlock codes will be available or are some just never unlockable?
CyK1 said:
Like I said I'm not personally going there. My not-so-tech-savvy friend is so I can't ask him to do that. But do u think that eventually after a certain period of time that ALL htc phones' unlock codes will be available or are some just never unlockable?
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It's almost certain that it will be available now. And if not, it will be soon enough. I wouldn't worry about it. Worst case scenario is that you have your not so tech savvy friend call tmobile and get the code for you. It shouldn't even come to that though.
I am having trouble getting my HD7 unlocked. I tried www.htcimeiunlock.com and it does not recognize my IMEI. I'm trying to get it unlocked at a different website and they have to contact HTC directly to get the unlock code.
Hi...
I bought one from T-mobile and he told me after 45 days I can call him to give me the unlock code.... But I couldn't wait and I used this website cellunlocker.net to unlock my device and it's working without any problem....Thanks!!!
I also ordered an unlock from Cellunlock.net last week.. Still waiting on a code for my HD7. Apparently HTC is way behind on providing codes to the unlockers for newer batches of phones. Getting annoyed either way, I have this HD7 in Toronto that I can't use.
It's a sure thing as I am using a T-Mobile HTC HD7 on FIDO, so the phone is unlocked. I'll sell you mine if you are in Toronto. T-Mobile phones are different band so you can only get Edge data through it. Kind of sucks if you are use to 3G speed. If you are going to use the phone on Wind then it's same band and you will get high speed data. Anyway it is possible to unlock - I've been using the phone on FIDO for almost 3 weeks now.
I have used www.cellunlocker.net to successfully unlock two of my HD7's. Codes came via email within 30 mins, both times.
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
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I'm in the same boat as you
Sent from my SM-G950U using Tapatalk
pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
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I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
So just wait until then
Sent from my SM-G950U using Tapatalk
As I suspected, I called Samsung to unlock my phone, they told me to call T-mo, called T-mo, they told me to call Samsung, wasted already 1 hour on this.
escabar said:
I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
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It's 40 days, that is I was told by CS. After that you use "Device unlock" app on your phone and choose permanent unlock.
Same techniques for S6 and S7 and it worked for me.
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
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That is T-Mobile branded phone, and that is their rules, sorry for that. What you can do, before going on the trip, on that app/ choose Temporary unlock, it's good for 30 days and you can have it up to 5 times in a year.
pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
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You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
mrbear01 said:
You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
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I have the same problem, I bought the phone from Samsung.com and there was no option to purchase an unlocked phone. I am traveling in two days for a few weeks and I called Tmobile several times trying to at least get a temporary unlock and even that cannot be done. They said it has to be on their network for 40 days. I even called Samsung and they said all the unlock codes are sent to Tmobile and only they can unlock it due to the stupid Device Unlock app. You cannot unlock it even if you have the code, only the app can unlock it. If I didn't like the S8 so much I would have switched to the iPhone 7. Absolutely ridiculous!!!
I still don't understand how T-mo will know the phone you purchased direct from Samsung is paid for and should not have SIM locked to begin with.
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
kindongo said:
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
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It's not even about money, this should be illegal. This whole business of locking the SIM card is left over from contract subsidized phones and I could perfectly understand that phone belonged to phone company and you just leased it until end of contract. Now I praise T-mo for getting rid of this practice and changing whole industry, so now at least you know what are you paying for and how much. But now SIM locking shouldn't even happen anymore: if phone is stolen/unpaid for, blacklist IMEI and also you can unlock SIM for the fee, even if it is stolen, so what purpose this SIM locking serves? Canada gets unlock code with the phone.
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
kindongo said:
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
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I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
INGHUGO said:
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
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Did this work for you and were you able to successfully unlock ?
no,unfortunately it couldn't be unlocked because cellunlock no longer have access to their server ,I had to have a contract and wait the 40 days that are the requirement so I can release it
I dont think anybody has now. nearly all the sites i checked unlocking tmobile does not seems to be available.
fragg3d said:
I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
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Thanks, I will try that
Hello
I found out about this maybe 3 days ago and posted it under S7 forums since I have GS7 but I think someone might benefit from this information around here.
At swiftunlocks.com, they can unlock your t-mobile S7/S7e or S8/S8+ but that price tag of $125.99 is ridiculously high IMHO so I'll wait the price to come down or I'll just resell my phone.
I am in no way associated with that website, just spreading the word since I have used their services for over many years and there was never a failure, at least in my case.
Hope this helps someone.
Cheers
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
entropism said:
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
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The best one when u no bougth form ebay or other source.
entropism said:
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
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Although I agree with your reasoning, not many people can unlock devices through T-Mobile. I don't have their account and person I bought my device from is out of my reach. Phone is not blacklisted, it is fully paid and is bought on samsung.com. 3rd parties are my only choice, even TMO/T-Force representative directed me to them after refusing to help because I'm not their customer (and will never be).
I believe this is a permanent unlock, and it's better than nothing we used to have, but even if it's permanent, still, this is very, very expensive.
$126 for an unlock is just BS, especially when 99% of phones can be unlocked under $50
You can unlock 2 phones every 12 months at no charge directly from T-Mobile. If the carrier unlock app is not working, you probably bought the phone directly from Samsung like I did. Call T-Mobile, tell them you want to unlock because you're going out of the Country, they'll ask for the IMEI, submit unlock request to Samsung, retry the app in a week, done.
dylyxcore said:
You can unlock 2 phones every 12 months at no charge directly from T-Mobile. If the carrier unlock app is not working, you probably bought the phone directly from Samsung like I did. Call T-Mobile, tell them you want to unlock because you're going out of the Country, they'll ask for the IMEI, submit unlock request to Samsung, retry the app in a week, done.
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did they ask you for a tmobile account? I have tried calling them but once I let them know I don't have a tmobile account they stop helping me. they have asked for it every single time I try (5 now).
Simaldonado89 said:
did they ask you for a tmobile account? I have tried calling them but once I let them know I don't have a tmobile account they stop helping me. they have asked for it every single time I try (5 now).
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i think you need to be one of their customers, because when i talked to T-Force on FB, they ask me verify my phone number. well, I found one listing on ebay for $160. But might as well sell your phone. And get different carrier like ATT, the unlock process is much easier/cheaper.
baophucdinh31 said:
i think you need to be one of their customers, because when i talked to T-Force on FB, they ask me verify my phone number. well, I found one listing on ebay for $160. But might as well sell your phone. And get different carrier like ATT, the unlock process is much easier/cheaper.
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This is correct, the T-Force rep on twitter sent me a link to log into and verify my active account status on my.t-mobile.com.
Well...the Metro PCS unlock app services are falling in price so hopefully the T-mobile services will follow suit? Oh and I totally tried converting my T-mobile S8 to a Metroc PCS one but the Metro device unlock app could not connect to the server so sadly the T-mobile device unlock app on a T-mobile firmware is still the only option =(
beserker15 said:
Well...the Metro PCS unlock app services are falling in price so hopefully the T-mobile services will follow suit? Oh and I totally tried converting my T-mobile S8 to a Metroc PCS one but the Metro device unlock app could not connect to the server so sadly the T-mobile device unlock app on a T-mobile firmware is still the only option =(
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I dont get it. Metro PCS and Tmobile is pretty much a same company. Yet, there is a huge price gap between them @@
I bought an SM-N960U used off of letgo about a month ago now and I have been trying to get it to work for me but I am still having a few issues.
The guy I bought it from, who himself bought it used, was using it on T-Mobile and I am able to make and receive calls okay and get internet okay with Verizon. The phone was originally a Sprint phone. It continuously gave me "Activation was Unsuccessful" fullscreen messages repeatedly until I used adb to disable com.sec.omadmspr and com.sprint.ms.smf.services.
When swapping SIMS from different carriers the phone DOES NOT ask for an UNLOCK code.
When I first got the phone I tried to call Sprint and ask if the phone was Carrier locked thinking that if there was a small amount owed or something perhaps I could pay it and UN-Carrier Lock the phone... Well, that didn't go well. Since I wasn't on the account and couldn't provide the name or phone number of the old owner they wouldn't tell me if there was OR wasn't a carrier lock on the phone. Eventually I got them to take the IMEI but they still told me nothing.
So, I've been using the phone daily for about a month now, but because of it's problems (the app that won't run) I still have to carry my old phone as well. This phone is always on Roam. One time when trying to fix it I dialed the *228 PRL update number. That was a mistake. It broke my internet to the point where NO ONE was able to fix it. I went to a Verizon stone. No help. I called customer service. No help. They transferred me to Tech Support.... finally they had me swap in one of my older SIM cards and they programmed that one to work.
TLDR; The phone works with VZW voice and data, but is always on roaming, some apps refuse to work properly, under UICC Unlock the phone says it is locked to Sprint Sims and sometimes the data connection drops and it says it doesn't work because of "Data Roaming" being disabled.
What version of locked is my phone? Is it safe to start flashing it?
ref: https://forum.xda-developers.com/ga...h-firmware-t3958791/post80093967#post80093967
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
kbrn said:
you probably has nothing to do with your problem but it may be of some help if you contact the guy mentioned in this thread for the LG V20, it's a guy that works for sprint and you can contact him on the Sprint Users forums ..
He may be able to help you with the sim unlocking of your phone, there's nothing to lose I think!
give it a shot ... look at this thread and then register for an account on the Sprint Forums and look for the guy..
https://forum.xda-developers.com/v20/help/lg-v20-ls997-successfully-unlocked-oreo-t3835061
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Hey thanks! I looked at this link and think maybe this guy can help. I sent him a message!
Hoping for the best!
iceepyon said:
You need to contact the person who sold you the device and ask them for assistance. As they may need to contact Sprint to activate the device and unlock it for you.
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Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
towdy said:
Thanks, but the guy I bought it from bought it used, so he wont have any Sprint account info, so then I'd have to try to track down the person he bought it from... and on and on and I dont know how long or fruitful the search would be... and again... I'm on the phone right now, on Verizon with a Verizon SIM. I dont think its carrier locked... but then I dont know what's going on.
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They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
gruuvin said:
They don't want to make it easy for people to re-purpose stolen phones. There are things a legitimate owner can do in order to make a phone ready for re-sale, and it sounds like these things didn't happen for the phone you bought. It all sounds a bit fishy, doesn't it?
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Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
towdy said:
Thanks, but if I thought "it sounds a bit fishy" I probably wouldn't have bought the used phone in the first place... and I certainly wouldn't have called Sprint and given them the IMEI and asked them; the people that could render my phone a useless brick, with one tiny bit of information, for help. Each smart phone I've bought in the last few years has been used because frankly to me it seems to be the best way to buy them financially. $1000 the day they come out or $200 - $300 6 - 12 months later used.
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Point is, when someone is about to buy a used phone from a stranger, make sure it is factory reset and then immediately call the carrier and confirm the IMEI is clean and that it has been carrier unlocked, else, don't buy it. Obviously it's not advice for you, since you already did it the wrong way. This is a good lesson for posterity.
Just curious if anyone can network my T-Mobile 4a 5g?
I haven't paid off my EIP but there was a fellow in the OnePlus 8 forum who unlocked my device.
Just curious if anyone can help it would be a huge favor?
Try asking tmobile, you might get lucky and have a person perform a permanent sim unlock for you.
NikoZBK said:
Try asking tmobile, you might get lucky and have a person perform a permanent sim unlock for you.
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I already had them unlock my OnePlus 8 and pixel 3a xl about three months apart before my EIP is up.
They said that there is a maximum of 2 device unlocks before the EIP is fully paid off.
Whether or not that's true is anyone's guess.
I used T-Mobile T-force support team on Facebook to have the others unlocked.
CaptainBrownTee said:
I already had them unlock my OnePlus 8 and pixel 3a xl about three months apart before my EIP is up.
They said that there is a maximum of 2 device unlocks before the EIP is fully paid off.
Whether or not that's true is anyone's guess.
I used T-Mobile T-force support team on Facebook to have the others unlocked.
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That's interesting, haven't heard of that before. I had success in the tmobile app and just told them I would like to root my phone to use my "tool" (viper4android/adaway) and that I have to switch between phones to have access to my tools.
How long have you been a customer? I just had mine unlocked through the chat feature in rhe tmobile app. However Ive been a customer for 14 years 7 of which have been post paid with EIP devices.
Back story...I purchased the device through EIP with Tmobile on Nov. 25th. I was aware of the carrier lock blocking OEM unlocking but tbh i forgot. So when I recieved the device last week i was more angry with myself for not choosing google store.
Anyway on to how i received my carrier unlock....
It took me 3-4hrs of back and forth with the chat rep. 1st rep told me policy says no.
me: "i am looking to unlock my Pixel 4a 5G device. I was under the impression that the device, like most ALL other Google devices, came with the ability to unlock the bootloader but, i am unable to perform the action without the device being SIM unlocked. I could lie and say Im planning a trip but im going to try and be honest and hopefully get this resolved without issue."
Rep 1: "Thank you for your patience, I checked and due to the balance on your device I see it only qualifies for a temp unlock. That will last 30 days. and due to fact the phone has not been in use for 40 days."
I had to become Karen at this point...
me: "So loyalty means nothing? i wouldnt have got the phone had i known i NEEDED to SIM unlock it to use it how i intended. in 14years of being a customer ive NEVER had to do that on ANY of the dozen devices ive purchased through tmobile. i would have purchased it through Google and been able to do everything i want and still be on the tmobile network. its deceptive."
rep 1: "Of course loyalty means alot, this is just our unlock policy."
me: "but the policy is for use of the device on another network. i dont want to use it on another network i dont even WANT the sim unlock its being forced on me by tmobile in order to be able to use the device in the way the device was marketed to developers. And policy says 40days so even if i paid it off or purchased in full tmobile is shipping devices sim locked, which is preventing me from bootloader unlocking, when i could have ordered from google and it would have been able to unlock the bootloader out of the box wether financed or paid in full. and policy is bs i know its a simple approval from a supervisor to move my imei from ineligible to eligible so its a human decision. these will be the LAST devices i ever purchase through tmobile. its outrageous that this is the first and only time ive experienced this."
This is when Rep 2 came in...
Rep 2: "Oh no! I am so sorry you are having an issue with unlocking that Pixel device. I know how important being able to do what you want with your phones is. Let's work together to make sure there isn't any options we missed on our side. I want to make sure you can feel confident purchasing and using those phones with us!"
Rep 2: "So I did reach out here to my support teams and they said with the low time frame of having the device and only one payment in there wouldn't be a way to override a full unlock. I did confirm that a temporary unlock can be done 5 times a year and you can get the bootloading done on a temporary unlock as well."
me: "thats disappointing. i could have purchased the device from google at a discount and been able to do everything i want out of the box but ive been a loyal tmobile customer so i went with you guys. Next time ill be purchasing directly from google. thank you though."
Rep 2: "I totally get that. When you are wanting to do things like bootloading that honestly would be my recommendation as it does give you way more freedom when you purchase a device that is directly unlocked. All of our devices are meant for our network so they all come locked until full paid and used a little bit at least. I appreciate you letting me try to help out best I could though. Was there anything else at all?"
Temporary unlock DOES NOT WORK!!!! for OEM unlocking MUST BE PERMANENT! I stated thos to the rep. Tried to make it seem like a user error...
Rep 2: "Gotcha! I did reach back out to them to see if they can provide any other insight. Did you go through the fastboot menu and everything after enabling developer mode?"
me: "i did it stated that OEM unlocking must be enabled but as u can see in settings it cant be enabled unless its sim unlocked and the temporary unlock didnt change that."
me: "i guess i just have to live with it. now i just know that whether i finance or pay in full NEVER buy a phone from T-Mobile"
HERES WHERE THINGS TURN AROUND
Rep 2: "Let me try something else here.,"
Rep 2: "Would you be able to make 2 additional monthly payments on the phone? If you could do that I could get the override for the permanent unlock."
I hadnt paid anything on the device at this point aside from taxes nd shipping....
me: "i would be able to that. so pay $42 today or would it be added to my bill next month?"
Rep 2: "Yes! If you go in there it will let you type in how much you want to pay. Just pay the $42."
$42 paid 2 minutes later....
Rep 2: "OK! Now try to go do the permanent unlock in the app. If it doesn't work restart your phone super quick."
SUCCESS!!!
me: "it worked!! thank you very much!"
Rep 2: "No problem! Had to go to bat for you with my supervisor, but you have been an amazing customer for over 7 years so we wanted to help. Was there anything else I might be able to do"
So, with ALL of that said....if you've been a good standing customer just try and use your merit to pursuade a rep. and if the first one denys you just threaten to leave. if the swcond rep denys you swear that you're leaving lol customer is always right. I still owe $457 on the device and i havent had it for just about 9 days lol don't let them tell you *policy says no" theres always wiggle room.
Edit: he stated 2 additional monthly payments however i had to go into my account and pay $42 off of the balance of my device so it didnt actually cost me anything more and my monthly payments are lower because of it.
It's a complete lottery, customer for 3 years and got an unlock hassle free first rep. Back with my 6T had no luck, spoke to many different reps until found the right one
i can network unlock any pixel with android 11. Pm and i will help
eugenodk said:
i can network unlock any pixel with android 11. Pm and i will help
Click to expand...
Click to collapse
Does this offer still stand?
So for anyone who might end up in this thread looking for a way to sim unlock their T-Mobile Pixel 4a 5G.
I contacted T-Mobile Help through Twitter ( @TMobileHelp ) and they did a permanent unlock for me on a brand new Pixel 4a 5G.
They used to be called T-Force and are a much more helpful dept of customer service.
Anyway after following the Twitter account I started talking to one of their reps by Direct Message. I told them about my long account history and how I thought this phone wouldn't be locked. Since my phone was still in the return period the rep told me to wait until the return period was over and he'd get back to me.
Anyway he did get back as promised and now my phone is sim unlocked as of today.
So definitely try through T-Mobile Help on Twitter.