Hello! I already posted about this on reddit but maybe someone here could help me too (I'm going to paste what I said there):
Yesterday, while I was in a call, I noticed that my phone was making a weird sound. It is a constant buzzing that is only hearable when I put my ear next to the screen or when the place I'm in is completely quiet. Also, when I turn the screen on, there's another sound that sounds a bit like a camera shutter (I don't know how to describe it better). Both of these sounds seem to be coming from the upper part of the phone and can only be heard from the touch screen, not from the back. Again, these sounds are barely audible but they still scare me a bit.
I don't live in the USA so using the warranty of this phone would be a huge, huge problem. It is also worth noting that I don't think this was happening before I updated to the latest system version,
which is 6.0.1-01001. Are system updates capable of causing problems like these?
I would seriously appreciate any kind of help. I am seriously a noob in these kind of things and really concerned. I already contacted Alcatel Support but they haven't replied yet. Thanks!
espumaa said:
Hello! I already posted about this on reddit but maybe someone here could help me too (I'm going to paste what I said there):
Yesterday, while I was in a call, I noticed that my phone was making a weird sound. It is a constant buzzing that is only hearable when I put my ear next to the screen or when the place I'm in is completely quiet. Also, when I turn the screen on, there's another sound that sounds a bit like a camera shutter (I don't know how to describe it better). Both of these sounds seem to be coming from the upper part of the phone and can only be heard from the touch screen, not from the back. Again, these sounds are barely audible but they still scare me a bit.
I don't live in the USA so using the warranty of this phone would be a huge, huge problem. It is also worth noting that I don't think this was happening before I updated to the latest system version,
which is 6.0.1-01001. Are system updates capable of causing problems like these?
I would seriously appreciate any kind of help. I am seriously a noob in these kind of things and really concerned. I already contacted Alcatel Support but they haven't replied yet. Thanks!
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hey i buy one today a win 10 version... and my phone make a sound when open the main camera.. its like ur problem. what u do to fix it?
ShadowDeath said:
hey i buy one today a win 10 version... and my phone make a sound when open the main camera.. its like ur problem. what u do to fix it?
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Well... my phone died like 10 days after starting this thread. It gets stuck in the "ALCATEL 4S" screen and then reboots. If you're in the U.S. I would recommend you to use it until it starts showing signs of it dying (my phone started to get really slow and started rebooting randomly) and then send it to repair
Related
Hi folks
I'm wondering if my Kaiser is defective somehow. On occasions, during phonecalls, people are complaining about not being able to hear me loud enough, then after a few seconds they can hear me loud and clear again, without me doing anything.
This happens to almost every phonecall I make, which makes my skin crawl each time, as I'm afraid I could be using an expensive, yet defective Kaiser
Has anyone else experienced this, and if so found a solution?
Thanks for your interest!
Possible App conflict
I encounter the same problem and found out that a 3rd party application (resco audio recorder) is the culprit. Aparrently I enabled an option to record all voice calls and in effect, causes the 3rd party not to hear me. maybe you have the same issues
Try uninstalling any applications that might use the built in microphone and try.
Otherwise, you could have a defective Kaiser.
Try a different radio.
i have the same problem too. What is the best radio to use???
Doesn't upgrading the radio require a ROM update?
Upgrading the radio does indeed require a ROM update, but this is not the same part of the ROM as you would flash for example the AT&T or Dutty's latest to. You can change the radio ROM independantly of the 'application' ROM.
For my personally, the .17 radio ROM seems to work best, but others feel .31 feels best for them. You will have to consult the radio ROM thread (Kaiser -> Upgrading) for further information as to how to change them, and which ROM is compatible with your system.
EDIT: Note that this may or may not help with your issue, I simply do not know and you will have to try it yourself. It's just a suggestion that may fix this issue for you.
well why the hell cannot HTC do this at factory??? they really are dumb arses.
i dont expect to have to play with a phone changing files etc just to allow the person i am calling to hear me.
I wish NOKIA OR SAMSUNG had made it
If you've got a stock rom and radio - completely un flashed from new, then the problem is more likely to be hardware related. If you've changed the rom then there is a good chance that the problem is because the radio also needs to change.
Check here for which radios work with which roms.
I can't help with which will work for you but I've tried most radios and I've found 1.27.12.17 and 1.27.12.32 work well with stanfard HTC rom and also all of Dutty's and Schaps roms.
Yah, the same problem and found so far a brick wall as far as resolution. I am unsure if new radio will resolve the problem as one user has returned his "tilt" phone 3 times under warranty just for the speaker problem and each time the speakerphone did not work even when "replaced". Also, other users have tried different radio/rom as well as "replacing" there phone through warranty: each time result the same; speakerphone did not work.
Here are a couple links relating to the problem but each time the problem seemed to remain.
Here is first post under xda (5 pages i think;relates to speaker problem; you will see users tried different radios and such but no resolution to problem ever found):
http://forum.xda-developers.com/showthread.php?t=337931&page=5
here is another link from mobile planet that i started....
http://www.mobileplanet.com/ft.aspx?k=104689
resolution to this problem remains elusive. Some speculate that its due to non duplex design of the hardware while others speculate there might be some type of hack to correct this; but so far no fix has been found. Given the poor state of video drivers for this device; one has to wonder though if this is a software issue; but who knows.
Discussions regarding "callers not been able to hear me" seem to have died off.
I am still having this issue having tried many many different radios and roms. It's got to the point where I don't use the phone for calls anymore.
Today I flashed my phone back to the Taiwanese ROM and restored the OEM bootloader and went into the HTC service center. Of course the first thing they tried to do was test it on the spot by calling me in the shop. True to form it didn't show the issue which led them to believe it was more of a reception/network issue, even though I know it isn't. I have left it with them to send to their "technicians" and will await their outcome.
I asked another friend today if he's had the same issue where callers can't hear him and he does. Does anyone else still get "sorry I can't hear you" on nearly every call? I had always put this issue down to the crappy cellphone network in Taiwan but I had the same issue when I went back home last month where I've never had any phone call quality issues in the past (Vodafone NZ).
I'll post the outcome from HTC on Mon 6th Oct.
I'll probably get shot down in flames here but ...
The company I work for bought 200 Kaisers for our techs .... within a few days we people were complaining that the person on the other end of the phone couldn't hear them. It didn't take a genius to work out that with the STUPID mic location and the way you held your phone, the base of your thumb would completely cover the mic and make you inaudible!!
I do this daily without realising it!!!
Might be something to look at when/if I get my phone back. Out of interest... where is the mic???
The fact that the sound cuts in out out for my callers would suggest that it is a different issue though. It goes very very faint for them and then comes back to normal all without me moving or raising my voice.
Bottom right of the phone.... under the "reset" button.
Wow, I never knew that's where the mic was! Thanks!
That tiny hole next to the mini USB? It's almost on the back of the phone and definitely not close to the mouth when holding with your right hand.
I'll have to keep that in mind and see if it helps...
Yeah that's the one .... hold your phone in your right hand and let your hand relax a little and see where the mic ends up!! Completely covered by your hand!!
London luke said:
I wish NOKIA OR SAMSUNG had made it
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i wouldn't say that unless you wanna piss alot of people off
DRZ400 said:
It didn't take a genius to work out that with the STUPID mic location and the way you held your phone, the base of your thumb would completely cover the mic and make you inaudible!!
I do this daily without realising it!!!
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You're right!! I got my phone back from HTC and they couldn't fault the mic. When i got home I tested it with my usual hand grip and sure enough it blocks the mic completely and nothing can be heard by the person on the other end.
Fault = I have fat hands
Hopefully this thread will help anyone else with similar issues.
LOL ... I wonder how many they get daily due to this!!
I'm a leftie so my hands aren't blocking the mic. I also had this problem with the Qtek 8310
YES I've searched for this problem, IDK if I didn't use the correct keywords. Didn't find what I needed.
Anyways, day before yesterday people have said they couldn't hear me on their end talking to me. I ONLY use the handset- the actual phone, no headset Weird. I haven't made any new settings changes. No water has contacted my phone. Hmm...
Well today, NOTHING can be heard. I mean NOTHING. So I decided to try the notes thing and use the recorder and it just does the buzzing noise. Is my phone slowly dying? First the screen blacks out when the keyboard slides out, now this? Fun.
Would anyone know what could cause this or how to fix it? IDK when I'd be able to get to the only place that can fix my poor sick X1i . I know it's not the ppl on the other end b/c its more than one person, etc. And I did ANOTHER hard reset. Still acting up.
I have to retreat back to using my ATT Quickfire for now until I get my phone fixed. Shame, spend 600$+ on a phone and it doesn't work.
I have the same problem. My X1 has been fallen a few times and I don't know if that is the reason for this problem?
Same here
My microphone doesn't work and the screen goes crazy when I open the keyboard. I think I will try to disassemble the phone and see if there is something disconnected.
thats weird, i have the same problem... well it started two weeks back when people started complaining that my voice was too soft when talking on the phone. and just this morning i "slided" the keyboard out and suddenly the screen goes blank.
im goin to try downgrading to R2 rom. im using the latest from SE atm.
Well I have already my Z1 since almost 9~10 months, I love it, so far I'm very comfortable with it, but after all this time it start to make a strange sound with the vibrator (do it randomly, sometimes when I'm just writing something with the keyboard, get a notification and so on....)
I recorded and it sounds very crearly:
You can hear the normal sound the vibrator will do and sometimes a rare sound, I dont know the exact word to describe it, I have already taken to telcel service (the carrier here, they send it to sony) and already (according to them) replace the vibrator, and the main board (I dont know if it is correct to say the "main board", I have another IMEI number from the original I have , but it is still the same phone, same scratches )
It still make this noise, I dont remember that in the beginning make this noise, and its a little annoying sometimes
I want to know if someone has this problem too, I search a little in the forum but I dont see anyone else with this problem :crying:
jacker60 said:
Well I have already my Z1 since almost 9~10 months, I love it, so far I'm very comfortable with it, but after all this time it start to make a strange sound with the vibrator (do it randomly, sometimes when I'm just writing something with the keyboard, get a notification and so on....)
I recorded and it sounds very crearly:
You can hear the normal sound the vibrator will do and sometimes a rare sound, I dont know the exact word to describe it, I have already taken to telcel service (the carrier here, they send it to sony) and already (according to them) replace the vibrator, and the main board (I dont know if it is correct to say the "main board", I have another IMEI number from the original I have , but it is still the same phone, same scratches )
It still make this noise, I dont remember that in the beginning make this noise, and its a little annoying sometimes
I want to know if someone has this problem too, I search a little in the forum but I dont see anyone else with this problem :crying:
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Hi,
Check this post ...
http://forum.xda-developers.com/showthread.php?p=56152393#post56152393
@soka said:
Hi,
Check this post ...
http://forum.xda-developers.com/showthread.php?p=56152393#post56152393
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Thanks, it seems like a common problem now that I read that post, the problem at least with mine its that even after they change the parts it still make the sound
jacker60 said:
Thanks, it seems like a common problem now that I read that post, the problem at least with mine its that even after they change the parts it still make the sound
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I have job, and repair sheets which they claimed to have carried out. Including changing the vibrator. ( one Techie , also stating the vibrator was outta place ), nothing fixed it.
This is after 5 or 6 attempts trying to fix it.
Had to threaten them with legal action , to get it completely replaced. So far so good with the replacement , no sign of trouble.
@soka said:
I have job, and repair sheets which they claimed to have carried out. Including changing the vibrator. ( one Techie , also stating the vibrator was outta place ), nothing fixed it.
This is after 5 or 6 attempts trying to fix it.
Had to threaten them with legal action , to get it completely replaced. So far so good with the replacement , no sign of trouble.
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Really? well it sound like you was without your Z1 like a month or more, I just have 3 weeks lost so far, but I dont want to waste more time, well I hope this time they said that a replacement is the solution, otherwise I will tell them the same about take legal actions (I have already think about it, but I'm just trying to be patience) I really hope this get fixed ASAP! its horrible not have how to communicate
jacker60 said:
Really? well it sound like you was without your Z1 like a month or more, I just have 3 weeks lost so far, but I dont want to waste more time, well I hope this time they said that a replacement is the solution, otherwise I will tell them the same about take legal actions (I have already think about it, but I'm just trying to be patience) I really hope this get fixed ASAP! its horrible not have how to communicate
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Try two months... that's the amount of time it took them to try and fix it. Had no patience by the end of that bro.... wish you the best , sure everything will be sorted out.
Had the same Problem, turned it in, vibrator exchanged, problem fixed. No charge because of guarantee.
minifamilie said:
Had the same Problem, turned it in, vibrator exchanged, problem fixed. No charge because of guarantee.
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They had change me the vibrator, that doesn't resolve the problem
So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
There are no "custom" per say ROMs besides the cm11 one Playfulgod and I have posted in the dev section. If you're on 4.2.2 download Playfulgod's cm11. But it doesn't stay booted and there is no data. Download mine ,which is only Playfulgod's cm that I've modified to boot with 4.4, and the is no sound but it has data and stable boot. I don't suggest either one as your fix though. If you flash the stock 4.2.2 or the stock 4.4.2 software to it and there still is no sound except through the headphone jack then I can't imagine it not being a hardware issue. I mean it pretty much has to be a hardware issue.
And besides the kats at these stores selling you the phones or answering your questions, stereotypically no smarter about the devices than any other 20 year old that has googled and memorized the specs of the phones. They know specs and sales pitches. Other wise they have to revert to the computer and go through a series of elimination questions to diagnose your issue. Ive even had to show one rep how to use lg PC suite to flash his g2 back to stock. And that's the standard issue software that we all have.
My best guess on your issue is the device could have been dropped or damaged in some way that has loosened or broken a connection or part inside rendering the speaker useless. But that's my opinion.
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
Notabelic said:
Well I don't think it's been dropped. At least he said he didn't drop it. After pulling it apart I made sure everything was in the right place and nothing was shorted out or disconnected. So I'll probably send it into a repair shop to see if they can do anything with it. Though a headset would probably just be the better way to go, it's just an inconvenience.
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Absolutely. I would hate to have to through in my ear buds every time I had to answer a call
Well after installing Master Volume Control, I have been able to test that the speaker does in fact work. But no sounds of any kind aside from voice call, work, the normal beep you get when using the volume rockers. This is starting to drive me crazy.
might have solution
Just received my refurbished flex phone, realized no sound from speaker. Popped the back off a couple times, suddenly I hear sound! The cable over the battery when lifted and remove the crease caused by shape of battery removed, speaker now works! I hope this helps you. Best of luck.
Notabelic said:
So, fist time post.
Anyway, a friend of mine gave me his Flex the other day. He was upset because he couldn't get the sound/audio to work and no one could hear him on his end, showing his mic wasn't working (first time this has happened). After tinkering around for a bit (cleaning over and over), trying everything I could, even downgrading it from 4.4.2 to 4.2.2 to see if it was a software problem. Still nothing. Yet, when a headset or just normal headphones are plugged in everything works fine.
So, after all of that we took it in and they said it wasn't a hardware problem, but they couldn't find a solution and they couldn't replace the handset with his warranty already expired. So, I was hoping there was someone here who could help me. I was thinking maybe if there was a software problem I didn't catch if installing a custom rom on it would help. I was hoping to hopefully get some insight before going to that.
Also, sorry if this is in the wrong section, still new here.
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Hi all
More than a month ago I sent my z3c to assistance because the magnetic charger sideburn was unsticking.
It came back a week later with a new one, all was perfect looking. But then a new problem appeared.
In the next days people started telling me that my voice was too weak during calls. I decided to check and have some tests. I found that my the voice at the other side of the call was really too weak and too low, not consistant, with interruptions, and that when i try to activate the speaker, it gets even worse. They can hear a loud background noise and the return of their voice, plus others rumors, with the result that having a normal call is almost impossible.
Since that moment, I already sent my phone twice to the service summing up to 4 times, (the first was this summer for the sim flap which couldn't close). I'm sending them emails every time explaining the problem; once they made an electrical fix, the second time they changed the logicboard, but the problem is still there.
I'd like to know if some of you has or had the same problem and how they fixed it. I asked to change mine with another but it seems like they don't want to.
It's always been stock, i don't think another rom could fix the problem
I want my phone operative... I even had to buy something else in the meantime otherwise i would have been for more than a month without a phone (I bought a OPX )
Thank you for the attention
Anyone?
Sent from my ONE E1003 using Tapatalk
Hi,
really no one knows something? Today I got my phone back for the 5th time, and again it has the same issue.... And they don't want to give me another one..
I honestly don't know what the hell could I do...
Thanks