Voice cut during internet calls - Huawei Mate S

I have a problem with my Mate S updated to the latest stock EMUI 4.0.1.
With every app that consents an internet voip call (Skype, Hangout, Whatsapp, Viber) I can listen without any problems my interlocutor but my voice will be cut avery 4/5 seconds for 4/5 seconds each time so that the call is impossible. Only sometime everything works, it seems when the screen is off and then restart to have problems when it is turned on again.
The strange problem is that this happens also with another phone, a Honor 7, so another Huawei phone, and this does not happens at all with Galaxy or other phones.
The problem is present with different internet connections, wifi, interlocutors, so this is not related with the network infrastructure at all.
Could please someone gives me some hints on how to investigate further this problem and kindly tell me if you have faced the same problem?
Many thanks!
UPDATE:
The Huawei official support says that they cannot guarantee the compatibility with Third party Android App so in fact their OS or Hardware have serious bugs and they are not interested in discovering the reason. For them you simply need to avoid using most famous third party app, so do not use your phone like a smartphone.
Please consider buying different company than Huawei if you want to use internet calls

mannybiker said:
I have a problem with my Mate S updated to the latest stock EMUI 4.0.1.
With every app that consents an internet voip call (Skype, Hangout, Whatsapp, Viber) I can listen without any problems my interlocutor but my voice will be cut avery 4/5 seconds for 4/5 seconds each time so that the call is impossible. Only sometime everything works, it seems when the screen is off and then restart to have problems when it is turned on again.
The strange problem is that this happens also with another phone, a Honor 7, so another Huawei phone, and this does not happens at all with Galaxy or other phones.
The problem is present with different internet connections, wifi, interlocutors, so this is not related with the network infrastructure at all.
Could please someone gives me some hints on how to investigate further this problem and kindly tell me if you have faced the same problem?
Many thanks!
UPDATE:
The Huawei official support says that they cannot guarantee the compatibility with Third party Android App so in fact their OS or Hardware have serious bugs and they are not interested in discovering the reason. For them you simply need to avoid using most famous third party app, so do not use your phone like a smartphone.
Please consider buying different company than Huawei if you want to use internet calls
Click to expand...
Click to collapse
That's strange...I don't have that problems and I'm in the same version, maybe you have a hardware problem.

sebastassara said:
That's strange...I don't have that problems and I'm in the same version, maybe you have a hardware problem.
Click to expand...
Click to collapse
Thanks for you reply sebastassara. This is the first thing I thought when it happened the first time with my Mate S, in June, but then I bought last week a Honor 7 and I was really sorry to discover that the problem was exactly the same. For this I could not believe that it is and hw issue, or otherwise I would be completely out of luck!
I think more in a OS problem but I am trying to find at least to why it happens or how to solve it, but at least what cause this problem...

Related

Diamond crashes when making VOIP calls

Hello all,
First off, I am a noob here, so i expect I may say something stupid. Thank you for your kindness, if you wish to correct me. I'm having an issue with the Diamond - it completely freezes when I attempt VOIP calls. Only solution is to take out the battery. No gray screen, no warning, just frozen. I suspect a HW issue, maybe the WiFi.
Originally I was using Morna ROM 1.7.1 which worked well. VOIP was choppy though - not enough RAM in my opinion - so I tried some lighter ROMs. The problem started while I was changing ROMs, and now it's persistent regardless of ROM. I've tried various versions of Morna, Duttys, Tom's, Energy, Nataly... then back to the original, still the same problem.
The crash doesn't always occur at the same spot. Sometimes it's while placing a call, sometimes while on the call, even while configuring the SIP client. I've used different clients, incl Skype, SJPhone, Fring, PortSIP... I suspect it might be a WiFi issue, because I saw the connection drop/reconnect a few times while in a call, before crashing. That said, browsing through WiFi is no problem.
Did I fry some hardware with the repeated re-flashing? Please help! I'm not sure if there are any debugging tools/methods I can use here to better understand what's happening. I've decided to use this phone only at home for VOIP calls (no mobile), so I need to solve this issue.
Try using AGEphone, best softphone that I have found. It will also put all calls through the main speaker, a major problem with most softphone clients on HTC devices.

[Q] Wifi - problems..

Hi,
let me thank you for all the help you may give me.
The problem is i get stuck on obtaining ip address or the cell doesn't even try to connect automatically so i have to manually start the wifi connection to the network after turning on wifi.
The problem of my SGS not connecting automatically is rare, the first is not, it's actually quite often.
I looked through all the guides and sugestions but i couldn't find any permanent solution for this problem.
Note: I've used the AllShare app but sometimes even that doesn't work.
Thank you for all help
The same problem kept happening with me. Some of the fixes which I tried were
Change channel on router - didnt work for me
Use the allshare app first - worked
Set up a static ip in advanced settings - almost always worked
But I have found that I didnt have this problem with other routers, only mine, maybe because of a power problem with the router.
Many of baffling errors are usually caused by bad input power to devices.
Hope it helps
Thanks for the reply, the problem is that i use it alot on my university, where i can't do any changes to their router (or use static IP).
Also the AllShare app is indeed a fix, but only if used every time i think. I'll do some more testing, this problem is really annoying and that's a shame because it complicates the use of most of the smartphone capabilities.
So if anyone else as another solution i would be glad to hear it.
Also i'm on stock rom installed by my operator Vodafone (had the same problem on JPY).
Edit: After a very quick test, it seems that using Allshare once does work, but i had the impression that sometimes it would be needed more than once (even without rebooting). TY for the tip.
Update:
After some more tests i came to the conclusion that at home i need to use AllShare every time i want to connect to my network.
This seems to be a problem affecting several users of SGS, does anyone know the answer to this problem? Or at least an app that minimizes it?
It's quite bad and very frustrating. Thanks, for any and all help.
I had the same problem with stock Android 2.2.1 on 3 phones all Galaxy S. Dropping the packages on voip calling, internet was slow most of the time. I use a linksys wrt54g with dd-wrt, I never had problems with any other devices.
My problem was solved when I installed GingerReal. Also on Miui I didn't had any problems with the wifi connection.
Maybe is just the stock driver incompatibility with some devices.
Thanks for the reply,
I've only had bad experiences with flashing, last time i did everytime right and Odin just hanged, i almost had a serious problem in my hands.
Since this is probably the first and last good phone i'll ever have, i would really like not to kill it (also some people in my family would be very disappointed, it was a gift).
So any workaround? Sorry i'm so insistent but i think that are a lot more people interested in this. TY.

My second N6, the same problem

I bought the Nexus 6 (blue, 64gb) the day one, in November and since that day I noticed random reboots in a particular situation. When I switch to a WiFi network to another it shuts down and so I have to turn it on. When it turns on I have lost all my WiFi networks configurations, so passwords, dhcp settings, etc.
Random reboots rarely happen also in camera/gallery apps.
I tried to send it back to google and I received a new nexus. The first one was produced in June 2014, the new one in December 2014. The issue is still there. [emoji17] I've also tried to update to 5.1 but no resolution.
I have rooted, installed twrp, decrypted both my nexus 6 with toolkit.
How can I solve the problem? I was very happy with this phone.
Try using it completely stock and see what happens. I'd say chances are that if you set both up the same, it's something you're doing and not the hardware on 2 different phones.
But other people have made the same basic mods on their nexus and their phone has not this kind of issue.
Is it every network? Maybe try a stable custom ROM to see if it happens there too. Could be a problem with specific networks or even apps. Troubleshooting is the key. First try full wipe, no restored Apps.
I could be as simple as an app the developer has not updated since gingerbread or something stupid like that.
Is there a way to find the malicious app?
There definitely *was* a bug causing loss of wifi networks, and I think there may also have been a reboot involved there (not sure if we rebooted it manually, or if it just did it on its own as a response to a wpa_supplicant crash...). It was across the board for Android 5.0 though, not limited to Nexus 6. I saw my wife's Nexus 5 do it once. Never actually had it happen on my 6.
I'm not sure if this bug was fixed or not, since it wasn't something we tried to reproduce, and only happened once. The bug is definitely related to wpa_supplicant, since that is the only program that actually interacts with its configuration file (which is where the wifi configurations are actually stored).
As far as galleries go, you're not giving much to guess by. I certainly haven't seen galleries cause reboots like that. Maybe you are using a bad one?
Try this gallery; https://github.com/lbdroid/Android-Binaries/blob/master/Gallery2.apk
That is the actual AOSP gallery, modified to install as a standalone application. The source code is in another repository on my github.
*note: it will not do you any good at all to swap out your phone, since there is no indication that you are experiencing a hardware issue.
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
mouse100 said:
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
Click to expand...
Click to collapse
all people use WiFi is an incorrect statement. you can say most ppl use wifi, but all would never happen. I hate using WiFi and NEVER use it except when its absolutely necessary. ive probably used WiFi 2 times on my n6 since getting my n6 in November, and there's no WiFi issues here.
mouse100 said:
Is there a way to find the malicious app?
Click to expand...
Click to collapse
Yes, start with stock and install a few apps at a time until you get the problem. Given the fact that you have 2 different phones experiencing the same problem, it is much more likely that it is something software related rather than hardware (though I suppose it could be possible if you're really unlucky ).
mouse100 said:
But why other people doesn't experience this problem that is related to WiFi? All people use WiFi and every time. Is there a way to fix the WPA_supplicant issue? Maybe a custom ROM?
Click to expand...
Click to collapse
You said that it happens when you change from one wifi network to another. Most people don't do that. Most people have one wifi network at a time and don't change it.
There is also a huge difference between wifi network configurations... A/B/N/AC, frequency, bandwidth, multiple-bands, encryptions, etc.
My first n6 had also an hw issue, I think, because before it rebooted it gave me some little "buzz" from the top speaker.
Click to expand...
Click to collapse
Normal.

No connection issue /w lg wear urbane

Hey. So I've faced a kinda strange issue. The watch seems to be connected to the phone, everything is okay. I get notifications etc. However, once i try to use "Ok, Google", it seems that simultaniosly the watch looses it's connection and i get that red circle trying to hear me out and, finally, no connection with crossed cloud logo. This situation occurs when wifi is turned off\automatic\forced to my local wifi. My cellphone is Xiaomi mi note. Please advise if any1 of you had the same problem and how can it be solved.
DrStrangeluv said:
Hey. So I've faced a kinda strange issue. The watch seems to be connected to the phone, everything is okay. I get notifications etc. However, once i try to use "Ok, Google", it seems that simultaniosly the watch looses it's connection and i get that red circle trying to hear me out and, finally, no connection with crossed cloud logo. This situation occurs when wifi is turned off\automatic\forced to my local wifi. My cellphone is Xiaomi mi note. Please advise if any1 of you had the same problem and how can it be solved.
Click to expand...
Click to collapse
I had that issue.. tried everything, finally did a factory reset - has not happened after that.
PG101 said:
I had that issue.. tried everything, finally did a factory reset - has not happened after that.
Click to expand...
Click to collapse
Factory reset = restore default from the menu, i presume?
Okay, the solution to the issue occured in the manner i did not expect it to be. I should have activated the voice recognition thru BT devices. (google->settings->voice). However, since i own a chinese phone - that topic may rise on phones without preinstalled g-apps (and google search bar accordingly). So in case any1 has that problem - check that bar.
DrStrangeluv said:
Okay, the solution to the issue occured in the manner i did not expect it to be. I should have activated the voice recognition thru BT devices. (google->settings->voice). However, since i own a chinese phone - that topic may rise on phones without preinstalled g-apps (and google search bar accordingly). So in case any1 has that problem - check that bar.
Click to expand...
Click to collapse
Wrong. Didn't solve the problem.
DrStrangeluv said:
Wrong. Didn't solve the problem.
Click to expand...
Click to collapse
Were you able to solve the problem?
triolight said:
Were you able to solve the problem?
Click to expand...
Click to collapse
No. The problem occurs randomly, plus I swap firmwares on my phone, so there is none "stable" source of problems. On the other hand i believe that it happens less nowadays. mb android_wear.app did something to this, or watch firmware.

Question Sound Lag in Games with WiFi turned on

I've got a Question, I have the Mi 11 Ultra China variant with 8 GB RAM, unlocked bootloader and the official EU Stock Rom.
I noticed that in games even if they are low quality games with low graphics, they are some random Sound Lags.
They appear also with headphones so I suggest this is a Software problem.
I also had that problem with locked bootloader and the official China ROM, so does anyone have or noticed this lag too or I'am the only one?
Edit:
I found the Problem, If I play any games with WiFi turned on, the Sound starts lagging after some seconds , but with mobile data, everthing works perfectly.
Any solutions for that? I tried different WiFi connections and it only happens with WiFi turned on.
xBiOTeCHx said:
Edit:
I found the Problem, If I play any games with WiFi turned on, the Sound starts lagging after some seconds , but with mobile data, everthing works perfectly.
Click to expand...
Click to collapse
Could there be an App that is set to use only wifi running in the background?
Votic said:
Could there be an App that is set to use only wifi running in the background?
Click to expand...
Click to collapse
I dont think so, every app uses mobile data or WiFi, depending on what if have turned on
This seems for me like a Bad connection, but my Phone is the only device atm and I had never such problems like this in the past with my Phones
xBiOTeCHx said:
I dont think so, every app uses mobile data or WiFi, depending on what if have turned on
This seems for me like a Bad connection, but my Phone is the only device atm and I had never such problems like this in the past with my Phones
Click to expand...
Click to collapse
Okay so it only happens when you play online? Like with other people on a server? If that's the case i would guess you have a bad internet or wifi connection. So the phone wouldn't be the problem.
Votic said:
Okay so it only happens when you play online? Like with other people on a server? If that's the case i would guess you have a bad internet or wifi connection. So the phone wouldn't be the problem.
Click to expand...
Click to collapse
Even in Games that have no online play, just Serversided, I got those Lags and in offline games too.
And I know that I have got a very good connection in my country so that wouldn't be the case.
The phone itself is also new so the phone is not the problem, Software I would say
The thing is, my mobile data Connection is worse than my wifi connection.
It is not really the best, just for WhatsApp and so on
I'm out of ideas. I googled a little and other people who had such problems had either bad net latency or something running in the background. I agree that it seems to be some software problem but it's strange that it only happens with active WiFi.
I think it's Software related because my gf got the Mi10 and she has no Problems with WiFi connection turned on.
Let's hope that this will be fixed in the future.
I will Report that to xiaomi.
If someone finds a solutions, they can share them here.
So little Update from me,
Some of my Games that I play had an Update and all of them which had that Sound Problem with WiFi turned on have been fixed.
So NOW I would say it's a third Party App Problem or maybe a Android 11 compatibility Problem with some newer Devices.

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