Activation & stuck on Talkback - Desire 626 Q&A, Help & Troubleshooting

Have a phone for my girl that is on a talkback screen and cannot get passed this to even engage usb debugging. Phone is supposed to be carrier unlocked (formerly on att) and not stolen. have a sim card for straight talk but activation will not go thru and continuously goes back to asking for the former owners gmail information, which is not available. Would really appreciate some help, my girl is a little frustrated without having the phone she paid for. Never encountered this before with any HTC devices. If I have overlooked this information then my apologies and thanks in advance for all information.
Chris

Related

Verizon Droid 3 XT862 in Peru

Hello. I ordered from Amazon.com a used Droid 3, which used to be on the Verizon network. I am in Peru, and was planning on using the phone with a SIM card on the Movistar network. Powering on the phone with the SIM installed resulted in the phone asking me for "SIM network unlock PIN" I thought it was the SIM PIN, so i tried that a couple times, no no avail. Then, I found online that the default PIN is "000000" or "123456" so I tried those, at which point my phone came up with the message "Phone is subsidy locked" (or something to that effect)
I called Verizon in the US, and the tech support guy said the phone shouldn't be locked, and that the EMEI isn't on any lost/stolen lists. Am I now stuck with a $50 paperweight? Can I unlock it or root it or reflash it in this condition? Right now, I have the SIM out and I can use it on WiFi and download apps and stuff, but it is basically useless as a phone at this point.
Any help would be much appreciated. Thank you.
LoneWolffe said:
Hello. I ordered from Amazon.com a used Droid 3, which used to be on the Verizon network. I am in Peru, and was planning on using the phone with a SIM card on the Movistar network. Powering on the phone with the SIM installed resulted in the phone asking me for "SIM network unlock PIN" I thought it was the SIM PIN, so i tried that a couple times, no no avail. Then, I found online that the default PIN is "000000" or "123456" so I tried those, at which point my phone came up with the message "Phone is subsidy locked" (or something to that effect)
I called Verizon in the US, and the tech support guy said the phone shouldn't be locked, and that the EMEI isn't on any lost/stolen lists. Am I now stuck with a $50 paperweight? Can I unlock it or root it or reflash it in this condition? Right now, I have the SIM out and I can use it on WiFi and download apps and stuff, but it is basically useless as a phone at this point.
Any help would be much appreciated. Thank you.
Click to expand...
Click to collapse
Thought I would reply here too, in case someone thinks about trying to help. I replied to your thread on a different site. You have sent phone back, so there is nothing left to try, at the moment.
Thanks for getting back to me. I still have the phone at the moment. I have until Saturday to figure it out, otherwise I'll send it back to the US with my MIL. Please, do tell, what's your secret?
Also, what site did you reply on? I've been all over the Motorola pages for the last week looking for solutions. (I solved the MB508 issue, so I don't have to send those back.)
No secret, and no fix
http://www.droidforums.net/threads/...ny-way-around-this.244056/page-2#post-2559740
Oh well. Thanks anyway.

Hard Bricked by Google?

OK so this girl I know has been begging me for help with her Nexus 6 and I hoping you guys can make me her hero =D
Details:
A girl who has a problem the girl I'm trying to help took the girl I'm trying to help's phone and removed the sim card from it. I told her to go get a new one from Sprint thinking that was the only problem but after she got the new sim card she can't activate the phone and it is showing that it has been reset so it can only be unlocked with the google account that was on it initially. She does not remember the account details as she made the account new when she first got the phone and didn't really use it. Either that, or this other girl somehow associated a different account with the phone prior to resetting it and taking out the sim.The phone can receive calls just fine but she cannot dial out or do anything other than answer the phone when someone calls her.
Attempted fixes:
First I tried going to factory recovery to reset it but when you select recovery from the bootloader you get the little andy icon but underneath it says "Command not found" and there doesn't seem to be any combination of buttons I can press to get past that point and I end up having to 3-button reboot.
Next I booted the phone up in bootloader with key combos and connected it to a computer with adb & fastboot installed.Fastboot reads the device information and I was successfully able to /fastboot erase userdata to format the phone. I thought I had it fixed at that point but as soon as it gets a connection again it goes back to the "This phone has been reset and must be recovered with blah blah blah" message so I don't think I can get around that without installing a whole new operating system.....unfortunately usb debugging nor developer options are enabled on the phone so cannot unlock the bootloader via fastboot commands or any other way I can think of. Is this phone just totally hosed? I've walked her through attempting a gmail recovery on what she THINKS is the right e-mail address but can't seem to get the info correct or the address is off by a letter or two.
If anyone has experience with this or can point me towards a solution I would greatly appreciate it.
Thank you.
can't do anything about it. its a new security feature that google started. imagine if someone steals your phone and wipes it, now they'll still need your password to get in.
Can she say "forgot my password" on a computer? If she can get into the account then it will work. If she has to reset her password then she will have to wait 72 hours and then she will be able to login the email and password. Alternatively I have no idea how you could do this, but if you could root and flash 5.0.1 (or I think 5.1 should work just not 5.1.1 with its new security feature).
Alright yeah I was afraid of that though it is kinda cool for someone, like myself, who would never forget my associated email.....not so cool for her I guess. Seems like they are taking a page out of Apple's playbook with this though, haha.
@bob
Yeah I tried helping her recover the account but she apparently forgot everything she set the phone up with (including the account details and supplementary recovery emails) and apparently has way too many email accounts for one person. I agree flashing a different ROM other than the stock 5.1 would like fix the problem but I don't think I can get debugging enabled to unlock bootloader etc in the state the phone is in.....was hoping someone here might know a way to make that happen..
So if she takes the phone in to sprint and says to them you guys made me set up a gmail account and I can't remember it now which has resulted in this new phone I bought being completely unusable --- what do you think their procedure is going to be? Send it in for repair?
Hahahahahaha.
This sounds like a job for.... WARRANTY.
However, it is actually user error, which is actually on YOUR back (being the one who suggested simcard swapping without prepping the phone for it first). So if they deny warranty for "user error", then I think that YOU OWE HER A NEW NEXUS 6.
Suggestion for next time: when she has a working nexus 6 in her hands, fastboot oem unlock it. IMMEDIATELY.
Also tell her to use a gmail address SHE KNOWS, and not make up a new one for the thing.
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
slimbrady said:
Well when I suggested it the phone did not have a Sim card....it was stolen. What I told her was to take the phone in to sprint and explain the situation and see if they would give her a replacement Sim so if there is something that should have been done to the phone prior to that isn't sprint the one to blame? By the way exactly what is it that you would do to the phone to prepare it for the new Sim?
..side note....when I ran a '/fastboot getvar all' I noticed a warranty void line that said yes at the end of it..is that going to be a problem? Lol...
Click to expand...
Click to collapse
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Maverick-DBZ- said:
Stolen, what? Elaborate.
Sprint has no blame in this. The phone can't be used anymore until you, her, or whomever figures out/remembers the gmail account originally used to turn on Device Protection on the phone. If the bootloader had been unlocked prior to turning on Device Protection we wouldn't be having this discussion. The link below will explain everything in detail.
http://arstechnica.com/gadgets/2015/03/a-look-at-android-5-1-speed-security-tweaks/
Click to expand...
Click to collapse
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
So 2 questions remain.... what was the guy above talking about regarding 'prepping the phone' for a new sim card.....? And, has anyone tried taking a phone in this state back to sprint or other carrier corporate store and know what she's in for if she does do that?
Click to expand...
Click to collapse
I'm pretty sure he just meant to turn off Device Protection before removing the sim card and unlock the bootloader so you have a chance to recover the phone. It's obviously too late for that, but something to think about in the future if she ends up replacing the Nexus 6 with another one.
It depends where she bought the phone from. If she bought it from Sprint they should have a record of her purchase once they pull up her account details. She should be able to walk into a corporate store and have it replaced without too much trouble.
slimbrady said:
Yeah some girl she has beef with or that has beef with her had access to the phone and took the sim out of it....that's the story I'm told at any rate..... Thanks for the link and yeah not good news for my friend I guess since she's a bit of ditz and can't remember the account info, lol.
Click to expand...
Click to collapse
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
doitright said:
Oh, I see...
Yeah, stay clear of her AND her phone. The sim card wasn't stolen from her phone. HER PHONE *IS* STOLEN from someone else.
You see what it takes to get the sim card out of these things? Handing it over to a frenemy for 20 seconds *does not* result in the sim card being removed.
Click to expand...
Click to collapse
Was my first thought as well after reading the OP.
It's all just an illusion
Long story short:
"Hard Bricked By Google?"
YES BECAUSE YOU STOLE THE PHONE.
Mods need to lock this thread and ban the user.

Found a Lumia 635 (rm-975 model) on street NEED PASSCODE HELP TO RETURN TO OWNER

hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???
ashclepdia said:
hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???
Click to expand...
Click to collapse
You could try to put the SIM in an other phone, he might have contacts stored on his SIM.
Also same thing with the SD Card but doubt there'll be anything helpful in there.
On WP unfortunately there is no way to remove the lock without doing a hard reset which will wipe everything except the SD Card and contacts on the SIM so it's the same as inserting the SD and SIM in an other phone, better not hard reset it so the owner doesn't loose all he has on there.
I like how you use the word "unfortunately" about there being no way to bypass the one crucial security feature of the phone... The lock screen is there for a reason! If you'd tried messing with my phone that way, it would already have wiped itself.
To the OP, leave it powered on and connected to the Internet, and the owner will be able to find it eventually. The "my Windows Phone" (or whatever it's called now) website allows the owner to get the phone's GPS location, and also to display a message (such as "please email me at <this address> if you found my phone!") on the screen. If they never come for it, then... free phone, I guess? I'm not usually a fan of "finders keepers" but there's no excuse for a WP owner not even trying the existing tools to get the phone back, if they want it back at all.
If you really want to go above and beyond the call of duty, I suppose you could check the SIM from the phone and see what carrier it's for, then call the carrier and see if they have any way to get in touch with the phone's owner...
This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.
PepperdotNet said:
This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.
Click to expand...
Click to collapse
Yes you are correct, has been resolved, good tip though thank you, found owner and was told to keep device, they had gotten new one, they don't know how it ended up on side of street, but I ended up giving to someone I had worked with who was in need of an at&t device.
Thank you, and all others, for all assistance.
Ended up that the owner actually knew someone that I was working with at the time, small world huh, funny how it all worked out, was just happy to help everyone out in the end. Was just a funny circle of events that led to the device getting to who has it now.

[Solved] RAC lock on a used phone, need help accessing phone

Hello all,
I have been all around the intertubes in my day and have always been able to solve all of my technical problems with some advanced google searching, because if I am having this problem then someone out there has had it also and thought to ask right?
Not this time...
I bought this phone off craigslist, checked imei and it came back clean, got the phone running on t-mobile no problems at all, about 2 weeks later I get this RAC (Rent-A-Center) logo saying this phone won't work anymore yadayadayada, please call us with IMEI....my thoughts are someone sold me a phone they were leasing from RAC for a quick buck. I turned the phone on and it literally would not lot me access a single setting. Came up to an unlock screen wanting a Rent A Center associate PIN. I walked on down to RAC on my day off and they couldn't help me at all. They didn't even ask for the phone back, they informed me that the phone was "junk" and they couldn't even find out who it previously belonged to let alone unlock it for me (they didn't seem too interested in the latter).
I decided to take matters into my own hands and attempt to resolve this issue, no help what so ever out there. Plenty of RAC lock fixes for the s5 and other android phones but no specific help for my model. I attempt stock firmware through ODIN to no avail, then TWRP, custom roms, etc, etc etc, and it always comes up with the RAC lock screen.
I need help please, otherwise i'm out $325
Phone: Samsung Galaxy S6
Model: SM-G920T1 (as it says on back of phone)
USA Market
Any other information needed I am happy to supply.
If anyone could please help me with this issue, I would be more than happy. I finally made the switch back to android and this is how it is going so far. Thank you for any help anyone could offer.
Found related threads:
http://forum.xda-developers.com/tmobile-galaxy-s6/general/how-to-remove-rac-g920t-dojc-t3356087
http://forum.xda-developers.com/tmobile-galaxy-s6/help/samsung-galaxy-s6-sm-g920t1-t3335973
removed

Screen Lock Bypass Software, reviews please?

HOWDY -
I know I'm not supposed to ask for help on removing and/or bypassing a lock screen pattern.
I totally get this, and understand the implications of helping someone do that.
What I am asking for is a recommendation, or maybe even a review of some of the apps that are out there right now.
Whether or not you choose to be believe me is totally up to you, but here's some background -
The particulars - pattern lock screen on Samsung Galaxy S6 Edge, Sprint variant, SMG928P. USB debugging NOT enabled from what I can tell.
Owner is unavailable to answer questions, he is deceased. Parents, who happens to be the Sprint account holder, does not have access to the gmail or Samsung accounts. No passwords written down anywhere.
The family would like to gain access to the device, the text messages and any call logs available, in order to prove that there was a setup.
There will be no subpoena or any other requests from the court, as the DA doesn't believe that any of the information would be relevant or viable.
I have physical possession of the device right now. Have attempted to connect to my PC, it doesn't show up, which is why I think the USB debugging isn't available.
Have tried all the methods on several pages about how to get around this, and no joy.
Want to know if it would be worth it to download one of these apps that says it would work. Do not want to chance losing any of the data.
Maybe with a death certificate, Sprint would unlock the device? Cellbrite?
Suggestions and reviews would be greatly appreciated, Thanky!

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