Battery Problem Discussion - X 2014 Q&A, Help & Troubleshooting

Hello everyone,
So, again, the battery problem, which a lot of people suffer from, and there's a lot of forum threads about this.
For those who don't know what happens, let me explain my case:
My Moto X 2014 suffers from battery drops, it suddenly drops to 1%. It started some months after I bought this phone, in February 2015. It started small, dropping from 15% to 1%, but then, from time to time, it got worse, like dropping from, 20, 30, 40.
So in July 2016 I decided to replace my battery. I bought a new one (model EY30) and I replaced it. It seemed ok for a while, but again, after some months, the problem is back and getting worse.
Today I was going for lunch, my phone had 52% of battery left, and it just dropped to 1%. I left the phone in my pocket so it would not turn off, and when I got back to work, I left it connected to the charger. In some minutes it got back to 52%. I used stock rom for a while, but I also used CM / Lineage, and nothing changed.
Some people will say "just buy a new phone", and I will, but I can't just accept that this massive problem occurs.
So I propose this thread so we can discuss what to do, some temporary fixes, or definitive if anyone knows one. This problem must have a solution.
Thanks.
EDIT:
I don't know if I'm allowed, but this thread has a lot of people with the same exactly problem: http://forums.androidcentral.com/mo...oes-my-moto-x-2014-battery-go-20-nothing.html

Related

Excessive battery drain during phone calls...

i have searched on the forum and found no one with the same symptoms that i am experiencing. i have had my kaiser for about a year now and have been happy for the most part with battery consumption. but about 2 weeks ago my battery started draining super fast when i'm talking on the phone. even with a bluetooth and the screen off. i don't remember changing any settings at all. for a 10 min phone conversation i can use 25% or more of my battery. i purchased a cheap extended battery a few months ago and i get the same results regardless of which battery i use. i purchased the phone with WM6.5 pro from PDACorner/ abusalza (ROM version: PC.Ultimate.V17 WWE)already installed. i really like the ROM and all the apps installed and i'm not reall excited about flashing a new ROM. any help will be greatly appreciated.
Could be that both batteries are bad.
My battery started to drain very quickly last June, so in Sept. I bought a new battery,( cheap one, on line ) worked great. I used both batteries back and forth to make sure that I always had a fully charged battery.
Last Dec. My phone started turning off for no reason, ( like the battery was dead ) so I stopped using the old battery and just used the " new one ". About a week later my phone went into a start up; reset loop. It would not boot without resetting. I figured the battery was old 3 months old, it couldn't be the battery. I tried everything else short of buying a new phone. Finally I went on line and bought another cheap battery. The phone has worked perfect ever since.
Moral of the story ? Don't discount the battery just because it still seems new. I got what I paid for from my $12 battery, a little over three months.
that all makes sense, but the battery only drains this fast when i'm on the phone. nothing else; wifi, movies, even gps drains as fast as using the phone...
Same issue here..
Strange thing is that when on the phone battery is draining very fast and most of the time the call is cut off. When I start the phone again I still have power and can work on my phone, when I try to make another phone call the phone cuts off in one second. I hear about to batteries, where is the other one and can I replace it?
Well if you have a custom rom on the phone the radio might need to be changed.
Very true, try running the stock radio for your device/carrier and see if you get the same results. For me personally I've noticed a difference in battery usage especially during calls depending on the radio. For me on AT&T in the US the original radio seems the best.

[Q] Weird battery issue, Razr i, after Jelly Bean

Hi all,
I have weird battery issue with my Razr i xt890 and I'd like some help. I have tried googling for information, but there's too much noise and I can't find anything suitable.
I'm asking on this site because I know the people on here are really knowledgeable.
My Razr i (with Jelly Bean) seems to have erratic battery readings. Sometimes it'll drop to 6%, and then go up to 90%, and jump around to points in between. I have even seen it drop to 1% and then go up to 6% (or something like that).
Needless to say, this makes the phone unusable because I don't know when it's on low battery so I can charge it. Furthermore, twice, it has reported low battery and then automatically shut itself down.
I hope someone can help with this, because I'm really stuck. I bought this phone overseas, and I don't really want to send it back overseas for warranty repairs.
So, some history.
Before the issue:
This is a stock Razr i, running Retail GB software. When I bought it, it was running 81.5.31002.Retail.en.GB 4.0.4. I upgraded to 81.5.39001.Retail.en.GB 4.0.4 and it's been running fine until this issue happened. I normally get about 4.5-5.5 days of battery before I recharge the phone.
This is stock software. No root. No bootloader unlock. No custom roms.
The issue:
I charged up my phone yesterday, and unplugged it from the charger at 100% battery. There was a notification that 91.2.29001.Retail.en.GB 4.1.2 was available. I selected 'Later' because I was busy at the time.
A bit later (maybe about an hour?), I went back to the phone and checked for updates, and selected to download the update. After it was downloaded, I noticed the battery was about 95%, and then I proceeded to install.
I figured 95% power should be sufficient to perform an upgrade.
The install took, maybe 10-15 minutes? At first glance, it seemed successful, but when the phone started up again, the battery reading was at 100%.
I distinctly remember thinking 'This is impossible. There's no way it could be 95% before the install, and 100% afterwards'.
I played around with the phone a bit (to try out Jelly Bean), and after a few minutes, the battery reading dropped to 60% or something.
That's when I knew something was wrong.
Since then, the phone battery reading has been erratic. If I plug it into a charger, it takes a few minutes and then shoots up to 100%. Unplug it, and it drops to a low level within minutes, and then goes up and down like a yo-yo. Twice, the phone went to a very low level, and then shut itself off.
I've tried various charging/unplugging cycles, and nothing has worked yet (Although I didn't have the patience to try an 8-hour charging cycle yet).
Please see the attached images to see what I mean.
The graphs are just bizarre.
I also did a factory reset (from the Privacy menu rather than 'recovery') but that didn't help.
At the moment, I haven't tried to root the phone or unlock the bootloader. I am still keeping the option of warranty open.
I can't think of a reason why this is happening. It doesn't seem to be a simple calibration or battery stats issue. I think the battery is working okay (because it was fine before the upgrade), just that the readings are wrong.
The phone is operating okay in all other respects. If I ignore the battery readings and the 'low battery' alerts, the phone continues to work ... except when it shuts itself down.
Another theory could be that ... because I upgraded without plugging the phone in, perhaps there was insufficient power during the upgrade and caused some corruption, and I have a faulty software/firmware? Not sure how I could test that though.
Any ideas, any one? Please?
Possibly related:
[Q] Randomly auto shutdown (battery problem)
http://forum.xda-developers.com/showthread.php?t=2195878
[Q] New phone battery jumping after JB
http://forum.xda-developers.com/showthread.php?t=2198772
MemendF Ranck
Looks like other people have a similar problem too.
Battery Fluctuation and Random Power off after JB
h t t p s:// forums.motorola.com / posts / cd3c7d3210
Jelly bean download issues
Hi, I have had exactly the same problem after downloading jelly bean. It even died when plugged in charging. As I had only had the phone for three weeks, I took it back to the shop, Phones 4 You, and they exchanged it for a new phone and told me not to download jelly bean until they let me know it's safe to do so. They said that it was a software problem. Prior to this the battery life was outstanding and I am very pleased with the phone. Phones 4 You gave me an excellent service.
Fixed!
For future readers ...
Someone on the motorola forums (see second reply on this thread) mentioned a possible solution which was to manually install the Jelly Bean version again. I decided to give this a try.
After some more research, I discovered that it should be possible to manually apply official Motorola (ie. OTA) updates using the stock bootloader (via the bootloader recovery feature). No unlocking, no root needed.
I gave this a try ... downloaded the software (keeping to the same version), placed it on an SD card, went to recovery and selected 'Updated from external card' (or something like that) and followed through ... and it has worked (Although this time I kept the phone connected to a usb cable throughout the upgrade). My battery readings are back to normal again. I didn't lose any data or apps as a result of this 'manual upgrade'.
And I am presumably still under warranty since I didn't root nor unlock the bootloader.
Other readers may consider trying this for themselves, however, I cannot guarantee that it will work for them. I can only say it worked for me.
Some references:
How to enter stock recovery in JB (razr i)
http://forum.xda-developers.com/showthread.php?p=38873652
(Apparently entering into stock recovery differs slightly between ICS and JB.)
The Unofficial Thread of Official OTA Updates
http://forum.xda-developers.com/showthread.php?t=2028814
I used the software package from the first post of this thread, labelled as 81.5.39001-91.2.29001.Retail.en.GB 4.0.4-4.1.2 (even though the filename is Blur_Version.81.5.39001.XT890.Retail.en.GB.zip).
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
I send my Razr I back to Germany (living in The Netherlands myself) yesterday! Had the same problem, only my battery get down to 0% all the time, so the phone shutsdown itself every 1 minute till 1 houre. (I'm from the topic: Auto shutdown (battery problem). I think i get my new one next week on wednesday. Dus the JB software manualy update works for more people?
mo976 said:
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
Click to expand...
Click to collapse
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
I did do a factory reset, though not immediately after the first JB upgrade. It didn't help.
I think describing this issue as battery drain or high battery usage is not quite correct. The battery is actually okay*, but the phone's indication of the battery capacity jumps all over the place (and sometimes causing automatic shutdown). I can see how it can be confused with battery drain though, especially if people only observe the reading going down (but didn't see the reading going up).
* At one point, I kept the phone screen on as an attempt to drain the battery. I got about 6 hours screen time (ignoring the intermittent battery low warnings) before I gave up.
Since I now have a phone with JB which is working, my guess is that this bug may not occur in all phones with JB. Instead, it seems to be triggered by something that happens during an upgrade.
OTA to JB on xt890 = battery problems
flashsam said:
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
Click to expand...
Click to collapse
i have the same problem. factory reset did not help me and i feel i made a mistake i have choosen this phone.i had motorola mobiles before even bought one to my wife.i know that motorola has a conservative atittude.i thought giving them a last chance now i know it was a mistake
Thanks bengtan.
I was having similar issues and a manual install of JB appears to have solved the issue.
Have you had any luck fixing your phone? I have the same problem since a few weeks ago. Bought a new battery and tried two calibration programs, but the issue persists.
Same here. I am on KK 4.4.2 and have the problem since yesterday. What to do?
Same here, my ROM is cm-11-20160524. After 3 years of usage I thought it's the battery and replaced it with a new one but the issue persists.
This is very odd, I'm here after my dad has the same issue and it looks like I'm the 4th poster to report the issue within 50 days after the thread hadn't any replies for over 3 years! Did any of you recent posters resolve the issue? I had a spare Razr-i and my dad took it to a phone repair shop where they swapped both batteries and the issue was still the same with the other battery, so it seems it's nothing to do with the battery itself for all the posters here so far.
Was there some recent update that spiralled all the phones into the erratic behaviour recently I wonder?
I'm trying to advise my dad what to do:
Try fix the issue on his current phone and keep using relatively old tech phone
Use my spare phone (same type) and keep using relatively old tech phone and try sell old XT890 for parts
Upgrade to brand new phone with latest tech and do him for a few years longer than the XT890 would.
Any feedback appreciated!
The issue flatened a bit now. After 2 weeks of brave usage the phone keeps the charge now normally with rare drops in between. So it's still not on an acceptable level but improved magically. I do not understand the physics of this behavior.
I'm having the same strange behaviour since yesterday!!
battery level drops when pluggin the charger,
after several minutes level is jumping to 100%.
whith unplugged charger, level in general inconsistent jumping up and down...!
could this be SW related? planned obsolescence?
edit: android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU
I have the same problem following an update to JB I don't even recall authorising
I'm now looking for a copy of the new firmware: 990.43.74.XT890.Retail.en.EU to try to resolve. If anyone knows where it can be found I'd be very grateful if you could point me in the right direction...
Same problem here.
I bought a new battery. No changes.
I than did a complete wipe, unlocked the bootloader and installed CyanogenMod 11 (this one http://forum.xda-developers.com/razr-i/development/rom-unofficial-cyanogenmod-11-t2966855). No changes.
I than completely drained the battery (made sure of it) and left it on the charger over night. Now I don't get those weird spikes, the battery just drains really fast (about an hour an the phone is powering off).
Maybe I try a different ROM, or go back to KitKat
I found this but I dunno how to use it ??
h t t p s : / / forum .xda-developers .com /showpost.php?p=69816145&postcount=39
android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU

TF701 battery life

I have had my 701 for almost two years, and it has a been a great tablet for the most part. I have had one issue, however, and that is terrible battery life. I rooted the tablet back in January and put a Lollipop 5.0 rom on it from this forum. Back in the beginning of August, I put the Zombie-pop 5.1.1 rom it. It has run smoothly on both roms, but I noticed that the battery runs down very quickly. It has done this since January when I first rooted the tablet. When I installed both roms, I wiped everything and started from scratch. I keep the screen brightness at about 30%, WIFI on, bluetooth off, location settings on battery saving mode (so GPS is off), am using the ondemand governor (Have tried others with no change), cfg I/O scheduler, etc. To give you an example of what is happening, last night I charged the tablet to 100%. This morning, I played a game called Astrowings2 for about 30-40 minutes. When I closed the game, the battery was at 63%! I can play this game on other tablets I own and the battery may run down about 10%. Is anybody else having similar experiences with the 701?
I will guess by the lack of responses that nobody else is having this issue. Maybe the battery itself in my tablet is slowly giving up the ghost. That is the only conclusion I can come to!
mikekoz said:
I will guess by the lack of responses that nobody else is having this issue. Maybe the battery itself in my tablet is slowly giving up the ghost. That is the only conclusion I can come to!
Click to expand...
Click to collapse
You are not alone with the battery problem. That is why I installed Zombi-pop in late September. At first all was great and power use was fantastic. Now it suddenly drains unexpectedly and it goes off entirely, so I never catch the event. I wish I could figure out what app is the culprit, but no luck so far.
I don't play games.
What is an acceptable battery drain?
Hello Guys,
Like so many, I am having issues with the battery life on my TFT701T. I am digging into it, using BBS. Over 12h, it goes into Awake Screen Off only for a few minutes (6mn) but the battery is gone from 100% down to 35% (both batteries, dock is attached), that makes a 6%/h drain.
What are your numbers? My tablet was sent back to Asus back in January, for a complete batteries replacement, and was then working fine. This issue appeared again lately (August, September), tried everything I read here, but I can't get better...
Thanks for your help
JFB

New battery not solving shutdown problem

Z1 lollipop 5.1.1
build n. 14.6.A.1.236
kernel ver. 3.4.0-perf-gd26777b-00851-ga8b7b55 19 november 2015
It all happened a month ago, after an update, the phone battery registered low and the device reboted, and for the first time in the phone history, I saw, at boot, the "app optimization" dialogue, that kept chewing at what battery life was left.
So, I replaced the battery;
at first start, all seemed OK till I hit an app (whatsapp I think) and the phone displaied the low battery warning and went down.
Same, after a full recharge, when pressing the camera hardware button.
Oh, I also had the discrepancy between the charging icon , which reported 100% charge, and after maybe 10min. 50% and, you know the story.
Now, at the very moment I am writing, after a full charge, 24 hours ago, the phone, without the sim and the SD cards, but left on, registers a charge of 93% (only wireless on, to invite some disharge); of course I cannot check the watsapp, but I took some pics, and the phone stays on.
What do you reckon, I am bugged, as android 5.1.1
should I hang on the phone, which, by the way, performs(ed) pretty well, even though marsmallow is not an option, with the 2GB mem. at least in a bog standard state (i.e. not rooted)?
Thanks
A little update: after two more hours, I started using the browser, and after viewing a couple of pages, the phone swiched itself off.
Now, the charging icon, visible, when phone is off, show a 1% charge.
So, the software battery meter, must be well off the mark?
Last addiction: after an hour, the status light is green (phone charged?) and the charge icon, displays a 100% level.
It's your say, now.
I have this problem and battery replace didnt solve anything here too, but I'm on nougat. I hope someone know a solution for this.. But I think It is some kind of hardware problem.
Little update: after recharging, I switched the phone up and let it play some video on youtube;
well, after maybe half an hour, it went down, and as soon as I plugged the charger in, the icon showed 80% charge, which I allready experienced, dismissing it had a fawlty reading, but, with some afterthought , would be in line with the actual battery drainage ( remember that without any activity it stays on indefenetly) and is, as if, some internal mechanism -either hardware or software, is programmed to switch it off at that precise level.
Just a thought, is there somewhere, the level of battery disharge can be set, at our discretion before the device shuts off, say 15%?
I do not seem to find this specific setting, currently.
It is less credible, as time goes by, to think of it as a specific device/brand problem, given the fact that all the major players ware, seems to be affected, and allowing for differences in platforms, the common denominator would appear to be the software itself.
Exact same problem
Some time ago, I replaced my Xperia SP's battery.
The "used, like new" battery I ordered was as bad as the one that was to be replaced, maybe even worse.
I complained, got another-one. This other battery works great.
Remember: There are no "new" batteries out there, just used-ones.
Some are still good, some are dead.
I don't know where replacement batteries that are new should come from... Sony has never sold them as spare parts. I don't know of any company that produces batteries for Sony phones and sells these batteries on the open market.
I only know of third party spare parts for iPhones. Apple has sold only like 20 different models since 2006.
Sony? More like 100.
Producing third party spare parts just isn't profitable in this case. That's the reason why there aren't any.
Any seller who claims to offer "new" batteries lies. At least if he didn't take them from some never used devices.
I'd be HAPPY to be proven wrong because I also need a new battery for my Z1.
Besides, it's no wonder all our phones' batteries die at the same time. They are all the same age and have had more or less the same amount of charging cycles.
Also, it's no wonder they all die the same way (suddenly empty).
They all (more or less) came out of the same factory.
It's like with cars, same model, same problems.
A Peugeot 206 always has problems with the Zylinderkopfdichtung (don't know the English word, the rubber thingy in the motor that keeps water from mixing with oil), some stuff with the wheels or the exhaust flies off because of rust... for the third time in 5 years...
Kaffeetrinker said:
Some time ago, I replaced my Xperia SP's battery.
The "used, like new" battery I ordered was as bad as the one that was to be replaced, maybe even worse.
Remember: There are no "new" batteries out there, just used-ones.
Some are still good, some are dead.
Click to expand...
Click to collapse
Your allegations, are worth investigating.
[solved]
Very important updates.
There seems to be an "xperia battery bug" which kicks in at every battery change.
After having done all the calibration stuff, I re-opened the phone and took the battery connector off, while the phone was on.
Then, did the same, with the phone off.
After three or four days in which the phone did not seem able to start, (rebooted at the first stages of switching on) the phone magically booted up with, and what's more important there was no dicrepancy, between the battery charge level, shown when you plug in the charger, with phone switched off, and the charge level presented by the software, once the phone is on.
So, do not give up your still worth device!
Only thing I noticed now, is a sligtly faster battery consumption, even in stamina mode;
could it be related with the post above?
Maybe a new custom ROM could fix the problem, now that the phone seems stable.
Similar problem.
Phone shuts down when 2 to 3 apps are working simultaneously. It first heats up and then suddenly dies.
Secondly, it sometimes dies on 60% and other days it can work till 1% too. Sometimes after a reboot, it shows the battery percentage abnormally.
I love this phone so i m not planning to throw it away. On the other hand, i cannot find an original battery in the market.
Just chuck a suitable battery in and do the procedure I described.
My battery is not original either, so no problem.
As far as the battery consumption, it seems to be better now, after a week of use.

Mi 5 wrong voltage

Hello,
First of all, I'd like to apologise if I can't make myself understood because of my bad English writing.
The point is my Mi5 has started to randomly shuts down since about Nov 17' (just when the warranty expired since I got it Nov 16'...). I had Paranoid Android with the latest August china/global dev firm when it happened for the first time. I don't think it's a firmware/software problem, since it was with no reason and I tried several firm. and ROMs without success. I always wipe all partitions, if that's a problem as I read it could be.
The solution for me has been charging the phone for a few hours, then opening, disconecting and conecting battery 2 or 3 times and it works again. If I make sure the phone is always at 100% battery level, it works perfectly. Under 90%, it randomly shuts down at some point, maybe 80%, 70%... and I have to wait and make all the proccess again. I was monitoring the voltage levels with an app, and I realise that it was quite low for what it should be (from 4.45V to 4 V at 100%, and minimum is 3.85V...), and, when this values started to get under 3.85V, it's when randomly shuts down. Always when the phone is idle, by the way.
So I thought it was the battery. Get a new one (not original but...), installed, connect/disconnect wait etc... And the problem is still here. I don't know what else to do bes ide buying a new phone. Any ideas?
Sorry for this heavy text, and thanks in advance!

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