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Last Friday I called HTC to get my N1 replaced because there is dust under the screen and it's driving me crazy. I can't really be without it so I told them that I'd rather do the replacement. They said they would overnight me a phone, but I'd have authorize a hold on my credit card for $529 until they get my old phone from me, which was fine.
On Tuesday morning I called them asking if there was any shipping info because I hadn't gotten anything yet, and they told me that my info was entered in wrong and that it would be shipped out that night. I got home from work 3 hours later and the phone was already there waiting for me. I guess the info in their computer for shipping was wrong?
I opened the package and there was no return label, a little confused so I called HTC and they told me that one should have been emailed to me, but I never got anything. I have a really clean inbox and I check my spam every day, nothing. The rep said that they would "escalate" the process and I should see it the next day.
Nothing the next day. I called again, spoke to another rep who told me that a lot of my info was entered into the system wrong, like my ZIP was and she said she was surprised that I even got the phone. She said that the label was never even submitted and she said she would resubmit it now.
I called back Wednesday because I STILL hadn't gotten anything yet, the rep I talked to told me that she was sorry because she could see the label was never sent but a rep had resubmitted it, she said she'd never seen a case where it was never submitted in the first place. She told me to call back in a few days if I don't get it.
I still don't have the label. I've been using the new phone already for a week, this is a little out of control, their QA is terrible and while their reps are friendly, they really don't do anything right. I have a really simple name which I spelled out phonetically as well as my address which is also very simple. I checked my bank statement today which I haven't since before I ordered the new phone, and there isn't even an authorization there. My banking is live and I see everything as it appears, but there is nothing at all there from HTC. I don't even know what to do anymore.
EDIT: I just called them again, asking where my shipping label was. Usually the reps I talked to were really helpful but this one was pretty rude. She asked me to verify my information, which I provided. I told her that I'd never received the label and that there had never been a hold placed on my credit card. She told me that my ZIP code had been entered wrong. Each time I've called they have all told me that my ZIP has been entered wrong. It's 122XX, each time I call they tell me it was entered as 22XX and they're going to correct it. Then every time I call back they tell me it's in wrong again. This time, the rep told me that I never got it because my ZIP was in wrong. I asked her why because every time I call they tell me that, say they're correcting it, then I call back and it's in wrong again. She told me that she couldn't answer that question at this time. I asked her how I received the replacement if my ZIP was wrong and she couldn't answer that. I asked her if there was a way to tell why there was no hold placed on my funds, she said she couldn't answer that either. I asked her when I should call back if I don't receive the label, and she said by the close of business today would be the maximum 72 hours that the tickets take. When I called on Wednesday they told me if I don't get it by Thursday that I should call, so that's what I did. I asked her if she could figure out why the ZIP codes keep getting entered in wrong and she said she could escalate it to the warehouse. I asked her what the purpose of escalating it to the warehouse would be and she said she could not answer the question at this time. I asked her why she would offer to do that if she didn't know why she'd escalate it to that department and she could not answer. I told her she'd been very helpful after she continuously asked if there was anything else she could help me with and hung up.
HTC customer service is a complete joke, I just want to send my phone back, I even offered to ship it myself.
hahaha, well, calm down dude. it's just a phone return. I've been through this and you are going to get it resolved. What's going on between their departments and their ticket system is, at times, erratic and frustrating. Give it another week and see if you get the email. That will have the link to the FedEx shipping label.
Good luck and just chill. I think my last return took 2 weeks to get a replacement label sent to me, because the first label expired before the phone was "overnighted" to me.
What I'm upset with is how unorganized this all seems. I had an iPhone since launch and every time I had a problem with my phone I'd just go to the store, they'd hand me a new one and I'd be on my way. I got a Nexus One because I wanted to try out Android and this is leaving a pretty sour taste in my mouth to be honest.
What I'm mostly concerned about is them charging me $529, I thought that the hold was supposed to be placed right away, that's what they told me, and it never was. Now they have my credit card information (although considering what I've seen so far it's probably wrong) I'm kind of worried about what's going on with it. Every time I call they tell me different things, they can never explain why my information keeps coming up wrong. I mean, is it wrong for me to be concerned and kind of pissed that I've called 5 times and every single time they have my shipping info in wrong? I need them to send me things and I need to send them things, if they don't have this information correct how can this be done? It just seems like a hilariously easy situation to correct and nothing is being done. Then they have reps authorizing escalations for reasons they can't explain. I just want the damn label so I can send the phone back.
EDIT: Haha, a half hour after I call and this woman totally freaks out on the phone, my FedEx label shows up in my inbox. Class A service.
That's how the customer service has always been. Friendly, but useless.
I myself have received 4 different N1s from their warehouse, and they messed up my case for each and every one of them.
It could either be a wrong address, mix me up with another customer, send to an address without street name (yea, I know), or just not shipping it at all.
That's the reason I have decided that I would never purchase an HTC for my next phone.
I sent my n1 to htc because of constant reboots. when i got it back there was no battery cover. I called complained they told me they would send one out right away. 1 week later i open the box and they sent a new battery. great but not what i needed. I called again . then got a new back cover the following week I got to keep the free oem battery
what's more troublesome about this trend, the call center and warehouses are located in America. they speak English. there's really no excuse except incompetence.
Hello,
This is my first post on this forum, but I've been lurking for over a year, but now I'm in a serious need for help. On August 19th, my Nexus 7's screen had cracked due it becoming loose, it had cracked only from me picking it up from the table, and so I had sent it in for a replacement. I received the confirmation that they had received by UPS and now I've been waiting for over a over a month for the replacement. I've tried emailing and all the emails have been the email below or that they're looking into the problem and it's being escalated. I've tried calling and they told me that there was a problem and the replacement order (They are holding $199 on my account) never fully went through and that they had escalated it to a specialist. It's been over 2 weeks with no information and no response from the 'specialist" that I had emailed. I am wondering what I am supposed to do?
Thank you
Hi Anon,
We have verified and resolved an issue delaying delivery of these replacement devices. All affected deliveries have been shipped.
Please rest assured that any delay will be accounted for when calculating the deadline for return of your original device.
Apologies for the inconvenience.
Regards,
Beau
The Google Play Team
Hi Anon,
Thank you for contacting Google. It was a pleasure getting to speak with
you today. As promised, I've forwarded your case to a specialist to begin
working to resolve your issue as soon as possible.
In the meantime, if you come across any other information that you'd like
to pass along, please feel free to reply to this email. Your responses
will automatically go to the specialist working on your case.
Thanks again for your patience and understanding.
Regards,
Michael
The Google Play Team
I know in early September they had an issue with their RMA process and supposedly replacement orders got "stuck" in the system. Mine was affected by this. I had to call several times to get them to move on the issue.
I'd say just keep calling them and bugging them about the issue.
i posted on the pages of a few high up execs at google. I got the same run around crap for over a month until yesterday. after my bank and bbb called them with complaints. I still have the original device to get refunded. I will be buying something else. I LOVE Android but the google device team/ support so called specialist are insanely very non customer service oriented
Thank you for the replies, I'm going to complain to my bank but I welcome any other advice.
Oh man, I'm having the exact same issue. Bought on 8/16, had a device with a bad screen lift, so I RMA'd on 8/29. I sent my device back and have been waiting ever since. I've called twice before and each time it was "forwarded to a specialist." Of which I never hear anything about it. I called tonight and asked them to cancel the RMA and refund my purchase. The CSR then told me she would forward it to two specialists. Whatever. I'm going to give it a few days, and then dispute the charge with my credit card company.
Had the same problem. Requested RMA and ordered replacement on 9/11, followed up on 9/18 (escalated), again on 9/25, and again on 10/2. Got an automated email on 10/5 that my replacing order was canceled and to call for more details. The CSR said she wasn't sure what happened but did mention that the system was down for some time and several orders were stuck in limbo, so she just processed a new RMA for me.
Frustrated that it took so long but glad to finally have forward motion on the issue!
Sent from my Galaxy Nexus using Tapatalk 2
I got my replacement today and it's clearly refurbished. I only got the replacement when I threatened with a dispute, but this refurbished replacement won't even turn on, I'm going to try charging it for a couple hours and hope for the best. It makes a sound when I disconnect it when it's plugged into a wall outlet.
Try holding a bright flashlight to it. Auto brightness may be on.
computingwarren said:
Try holding a bright flashlight to it. Auto brightness may be on.
Click to expand...
Click to collapse
Thank you, but the screen is clearly off. I have either the most terrible luck or Google has some serious problems. I've never had such a bad experience with a product, especially one that I enjoyed using so much.
I just applied for RMA as well for the auto brightness issue and screen responsiveness. I've done everything but I don't have the funds to hold since I'm a student and live off what I earn. The rep said I could email him when I have the money and they'll send me out a new one so I'm gonna be stuck without a device for sometime I guess. Anyways quick question - does the courier company come to your door to pick up the defective device or do you have to post it somewhere? I booked a pickup for today but nothings happening so far so this is the best place to come to for help
Sent from my Galaxy Nexus using XDA
AndIKnow said:
I just applied for RMA as well for the auto brightness issue and screen responsiveness. I've done everything but I don't have the funds to hold since I'm a student and live off what I earn. The rep said I could email him when I have the money and they'll send me out a new one so I'm gonna be stuck without a device for sometime I guess. Anyways quick question - does the courier company come to your door to pick up the defective device or do you have to post it somewhere? I booked a pickup for today but nothings happening so far so this is the best place to come to for help
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I brought the tablet to UPS with the RMA slip on the package.
Edit: I can access the nexus 7's storage, but the screen still remains off. I tried doing the flashlight trick and I see no logo on bootup.
Pittsford said:
I brought the tablet to UPS with the RMA slip on the package.
Click to expand...
Click to collapse
Well thanks. I actually gave Google a call and they said that they'll have someone come over and pick it up. I guess it's different in the US of A.
Sent from my Galaxy Nexus using XDA
Hi all,
I just wanted to share my experience with Google Play in Germany. I am a native of Australia, but I have been living in Germany for about three years. As such, my German language skills are pretty good, but I often find it hard to speak over the phone. I noticed that my Nexus 7 has left side screen lift a week ago; I have a C8O, which is otherwise perfect, but I figured I should be completely happy with the device and not just partially happy. I also wanted to avoid any possible problems in the future. Additionally, the capacitors in my charger sound like they are going to pop at any second, so that was also of concern.
Anyway, I called their customer support, and the person I dealt with (Annette) was fantastic. She was patient with me, and when I described the problems, she straight away offered an exchange for a new device. So, I will order a new device today, and ship the problematic tablet back after I receive the new one. Which means I am not tablet-less; another surprise. Lets see how the return process goes, but so far, so good. Fingers crossed I receive a C9O with no manufacturing defects and a charger which doesn't sound like its about to explode!
Cheers,
0
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
erica_renee said:
once they receive the original device back. it will take you about two months on average to get your money back. But this is only if you stay on them about it.. Its all over the net about this trouble.. My bank has filed a Dispute with them for me and about 10 or there people who live in the area of my city for this exact issue.. you are very likely to get another device as bad or worse then the one your sending back...
So if you do not see your money in two weeks file fraud with your back. GOOGLE Needs to step up and fix this issue..
Click to expand...
Click to collapse
I am hoping that this won't be the case - They have not yet informed me that I will need to purchase a second device in order the RMA the first I purchased. Until they tell me that, I will wait and see. Regardless, German banks are, in my experience, very particular about fraud; I have contacted my bank previously about a charge which I didn't recognise and it was reversed the same day. I will see what happens, but thanks for the heads up
google will send you a email with a link in it. This link is to start the replacement process. What it does is charge your card for a second device. They send it to you. When you receive it you send them the old device.. Then you have to wait . after 14 days you call them to get the charge taken off your card. then it takes them about 3 weeks to get back to you. then a week or so later if you keep calling it will show up in google wallet that its been refunded.. (This is where im at in the process) . Im told by google they have given me my money back and to call my bank. My bank says THEY HAVE NOT and to file fraud charges. This cost 65.00 per device so i have waited and been putting pressure on google.. I will file the charges monday. I Asked my lawyer friend and he says that he might be able to MAKE Google come to Kentucky for a small claims case for the charges .
I Would if you can try to contact asus and see if they can let you send it to them to be REPAIRED.. atleast you know someone will be looking at it . If you go thru all of the above and end up with another bad device . Asus thou i think there support is lousy here in the us.. Are for better then Google..
Just my opinion sorry if i took this thread in the wrong direction.. But its something that many are having issues with and you have the right to know. Some people have had good experience in the exchange process. But it seems only a few .
Good Luck ..
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
lanyao1920 said:
That is great.
I live near Germany and I got my Nexus 7 with 1 bad pixel, considering for RMA...
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Click to collapse
one bad pixel most likely doesn't turn your device into a faulty one. i am not sure how they deal with that problem, however my experience on other devices were, that they will replace the device only if it had like 7+ dead pixels.
just throwing in my 2 cents.
Wilks3y said:
I've seen so much of this about, what a terrible method of a returns process, charging you for another device because the device you bought is broke?
What if it was a kid who'd saved all his pocket money to get the device, only for it to be broke, do they expect that kid to spend night and day doing paper rounds so he can buy a second, in order to return the first?
Sounds to me like this is their plan, and hope that alot of the customers do not complain and therefor they have sold that person two devices.
Very bad move of Google and totally destroying for their reputation in my opinion.
Click to expand...
Click to collapse
In the end they will advertise with the most sold tablet just cause everyone had to buy another one for the exchange process on RMA
the0bserver said:
UPDATE:
Okay, so step two in the RMA process has finally been completed. After seemingly forgetting the fact that I called the week before last to organise an RMA, I called Google again on Monday. The guy I dealt with was a bit less understanding of my language difficulties over the phone, but we got there in the end. I got the email with the cart link, and clicked this and 'paid' on Wednesday morning (even though they don't charge your card, it seems that they simply check that your card can cover the extra charge if need be). I actually used a debit and not a credit card, and the balance hasn't been touched at this point.
My new device just arrived! It seems they express-posted it to me, which is generous of them. Its another C8O, same as my 'old' tablet, and thus far doesn't have obvious left-side screen lift - But I will charge it up fully tonight, and see whether it occurs under heat. Meanwhile, I will unroot and lock the bootloader again on the old unit, just in case...
Fingers crossed for a lift-free Nexus 7 - but with all the other problems around, I am not holding my breath!
Click to expand...
Click to collapse
Hope everything is fine.
I noticed my N7 had a faulty speaker yesterday and I brought it back to my retailer ( about 21 days passed after purchase ). I had my fingers crossed to get an immediate replacement there. But well they decided to send it to ASUS. So i am stuck with that. Guess it will take a few days longer that way. As the speaker problem is quite common, i am expecting a replacement. However now i am tablet free for the next 2 weeks i guess. Don't want to buy a new one just to cancel the deal within 14 days. Who knows, instead of returning the money, they'll just give me a gift card.
If anyone is interested, I'll update.
So - Long awaited update.
After two replacements with the same problem, they agreed to refund me once I had sent the tablets in and they were checked to ensure that they were not damaged (Of which they definitely weren't). I flashed both back to stock and relocked the bootloaders before I sent them in - They were as-new (aside from the sh*tty manufacturing problems).
The two replacement tablets were sent in on 30.10.2012. They confirmed that the tablets were received in The Netherlands on 31.10 via overnight express. I am still waiting for my refund, even though I was told it would take 'a maximum of 14 days once the tablets are received'. Its now been 42 days. The rep I have been dealing with tells me constantly that she has done all she can for me, and that she is waiting to hear back from another department. When I suggested that perhaps she should escalate the situation to a manager, she supplied me with a physical address where I could 'send my concerns'.
For a company laying claim to being the biggest internet company in the world, their customer service is nothing short of sh*t. I've experienced better customer service from Vodafone in the past - and that's saying something.
I have learned my lesson here - if you must buy Nexus products, buy them from a bricks and mortar store - NEVER BUY THEM DIRECT FROM GOOGLE.
so i sent my phone back for an rma. they were going to send me an xcode for a replacement motomaker phone, rather than fix mine and send it back. the problem is... i have been five days waiting on my xcode. i was told by customer service that i should have the code in 24 hours. <--i called them 24 hours after they received my busted phone. since i didnt have the number yet, they forwarded my case to motomaker support. i got an email from them on saturday stating that i should have one by the end of the week. so here it is wednesday and i still have yet to received my code. i am getting extremely impatient. i missed out on the current soak because of it.
anyways.... how long did it take you to get your xcode? i know they work weekends, and i know they are working round the clock in that factory. it just seems like i should have the code by now.
-patrick
Lots of these fall through the cracks. My rma experience was similar. Lots of phone calls did the trick.
Sent from my XT1058 using Tapatalk 4
thanks. i am going to call them today at noon. that will be six days. i just wish i could make a decision on what my new colors are going to be.
I have had a HELL of an experience with my phone RMA. First they said they would replace it, then changed their minds and said they would fix it. So I sent it in. They have had my phone for 15 days and they haven't even entered it into the RMA system. I have spent hours and hours on the phone (beginning more than a week ago) and chatting online and had it "escalated" multiple times. I was hoping my experience was isolated; apparently it isn't.
I love my Moto X and I love Moto's new life, but they need to get their support together NOW or they are going to lose customers. I was about as patient and happy and trusting of a customer as they could ever expect and they have completely drained all of that good will.
tll;dr Moto needs to work on support. If you RMA a phone ride their butts and make sure it gets done.
Update: Just got a call. They are now replacing my phone with a free case. I now have to wait 24-48 hours to get my code.
rubiksmoose said:
I have had a HELL of an experience with my phone RMA. First they said they would replace it, then changed their minds and said they would fix it. They have had my phone for 15 days and they haven't even entered it into the RMA system. I have spent hours and hours on the phone and chatting online and had it "escalated" multiple times. I was hoping my experience was isolated; apparently it isn't.
I love my Moto X and I love Moto's new life, but they need to get their support together NOW or they are going to lose customers. I was about as patient and happy and trusting of a customer as they could ever expect and they have completely drained all of that good will.
tll;dr Moto needs to work on support. If you RMA a phone ride their butts and make sure it gets done.
Update: Just got a call. They are now replacing my phone with a free case. I now have to wait 24-48 hours to get my code.
Click to expand...
Click to collapse
yeppers... that is definitely where i see my issues heading. i am about to give them a call. i assume you had an rma number when you sent it in and they just now opened the fedex box? on a side note... i was thinking about just ordering one and having them put a hold on my card since it is taking so long. but after your story i dont think that would be the wisest thing for me to do.
I would definitely not recommend doing that lol. Just make sure that you call them and let them know exactly how late they are. Also, MotoMaker support doesn't work weekends (I think). At least the phone number only works Mon-Fri. I would call them up right now if you have the chance and get things moving now before they get any later.
All I'm saying is that I really hope my code comes on time. I've already had to wait longer than I owned the phone and I would like it back. Also, I've been forced on to a shattered iPhone 4S so yeah....I've suffered enough lol.
rubiksmoose said:
I would definitely not recommend doing that lol. Just make sure that you call them and let them know exactly how late they are. Also, MotoMaker support doesn't work weekends (I think). At least the phone number only works Mon-Fri. I would call them up right now if you have the chance and get things moving now before they get any later.
All I'm saying is that I really hope my code comes on time. I've already had to wait longer than I owned the phone and I would like it back. Also, I've been forced on to a shattered iPhone 4S so yeah....I've suffered enough lol.
Click to expand...
Click to collapse
lmao. same boat here my friend. i dropped mine on day five. sixteen inch drop. shattered my phone. it took four days of calling and IMs before they would give me an rma. i actually told them on day four that i was not getting off of the phone until they sorted it out and got me an rma number. and as of now i have been without my phone for seven days. i am back to my old gs2 that needs to be reset with a passion.
good luck. ill reply back in a bit after i have called them.
edit: they started building my phone on a saturday morning at 2am. finished on sunday morning 1:07am. i just put two and two together.
edit #2: just got off of the phone with them. he tried to tell me that i got an email stating that the phone had been sent to me and i should have it by the end of the week. which was a complete lie. so i got irritated and got a bit louder. explained to him the situation and that he did not need to escalate it to motomaker support because it was his office that gave me the rma. and that they specifically told me, when they called me back after i talked to a lady with motomaker support, to ignore anything that might come from motomaker support.
at the end... he said, "'rest assured', we have your case in the works and you will be contacted by motomaker support within the next 24 hours." i said, "so in other words there is nothing you can do and i am just screwed."
he also asked me for the tracking number. which means they have not scanned my phone back into the system. i feel powerless and i dont like it. i feel like my only recourse is to start talking negatively about motorola and the moto x on all of the tech sites i comment on. so i can warn people on what they are in for.
tl;dr - im not happy and moto support blows.
so wait you dropped the phone and broke it, and are posting on here to whine that they are taking a while to RMA a phone that you broke.
why do so many of you idiots come and post about RMAing stuff that you damaged on your own. is XDA the new, whine about how clumsy i am and entitled to feel that i should get replacements for my own stupidity place now?
physicaly damage usually isnt covered, maybe that is why they are having a hard time getting your RMA.
i bought a t-mobile XT1053 , had a small defect on it and decided to return it. talked to the guy on the chat, mailed them the phone refund cleared in about a week. no problems.
i paid for the motocare. this means they send me a device while i am sending mine back in for repair. which is what i hoped would have happened. but it didnt. my imei kept erroring out in their system. which is in no way my fault at all. so they wanted to do it this way instead. also... the email i received from motorola said they would be giving me my code as soon as they received the device. THAT WAS DAYS AGO! so get off your high horse fool!
had they told me it was going to take this long when i got my rma... i would have no room to *****. had they not sent me an email stating they would have the code to me the next day... i would have no reason to *****. had the lady on the phone not told me they should have had my code to me the next day, i would have no reason to *****. i made this post to find out what other people's times were.nothing more. nothing less. what happens after the op just happens.
rma email:
"We've started the return process for your Moto X -- here's your return authorization number RMA# 130926-xxxxxx. Watch for a seperate email from FedEx with your pre-printed shipping label.
As soon as we've received your Moto X we'll send you a new Moto X code to use on Motomaker. Let's get this right!
If you have any questions, give us a call 800-734-5870, we're up all night." <--- and they cant proofread either.
the delivery:
- 9/26/2013 - Thursday
10:20 am
Delivered
Fort Worth, TX
in case you missed it above... they still have not scanned the phone into their system.... six days later. so yah... im gonna ***** a bit if the opportunity arises. you mind?
well looky here, looky here. i guess the phone call worked. hope to be gettin my pin pretty soon.
Motorola - Order Confirmation
Thanks for shopping with Motorola. We've been communicated by our Logistics that your return has been received on our warehouse. We will now proceed with the required activity and will keep you informed.
edit: got my code last night. thank you for the advice rubiksmoose
I started my RMA on Dec 3 and I still have no progress made on it after several "supervisor" escalations. I attempted to call and talk and short of blowing up their social media, I have no idea what else to do. They just keep telling me to wait 72 hours after escalation but considering its been a day short of 3 weeks without my device, i'm getting immensely frustrated considering I JUST had to go through this for my Moto360 (which took 1.5 months). Anyone have any tips to try and get the ball rolling so I can have my phone back before christmas? I'm stuck using an OPO right now and its horrible compared to the 6.
I had to open an RMA on 12/8. They got my device and that was all I knew. I actuallt called this morning to see what the status was becasue the site doesn't give you much. Thy told me they had the device and that I should be getting my replacement n 4 to 5 business days.
Did you get an email that they received your device? Otherwise I'd call back and have them make sure to get that process started. They had to issue me a new RMA number since "the system" didn't process my phone when they received it.
andino said:
Did you get an email that they received your device? Otherwise I'd call back and have them make sure to get that process started. They had to issue me a new RMA number since "the system" didn't process my phone when they received it.
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I got my replacement last week. It took about 2 weeks total from the day I sent my device out.
I received the email when they got my device and when they ship out the replacement.
The replacement looked brand new.