Security error and cant OTA update - Device Repair

Hey guys.
Ok so I deleted some of my photos by mistake so i tried to recover them so I use "DR.Fone" programm ,
after that I see some annoyin message on notification screen "Unauthorized actions detected. Please reactivate your device to undo any unauthorized changes made"
and doesnt matter what I try to do it wont go ( I tried : restart phone, hard reset, wipe cache ,reset factory settings) nothing helped,
after that I also noticed that when I tried to update my phone by OTA updates it also gives me an error
"An unauthorized change was made to your device's operating system. Try downloading software support by smart transfer on your computer or visiting a customer service center"
I really want to fix it and I have no idea how , my phone is only 1 month old,
Big thanks for helpers!
Phone : Samsung Galaxy 7S SM-G930F

SpaanKk said:
Hey guys.
Ok so I deleted some of my photos by mistake so i tried to recover them so I use "DR.Fone" programm ,
after that I see some annoyin message on notification screen "Unauthorized actions detected. Please reactivate your device to undo any unauthorized changes made"
and doesnt matter what I try to do it wont go ( I tried : restart phone, hard reset, wipe cache ,reset factory settings) nothing helped,
after that I also noticed that when I tried to update my phone by OTA updates it also gives me an error
"An unauthorized change was made to your device's operating system. Try downloading software support by smart transfer on your computer or visiting a customer service center"
I really want to fix it and I have no idea how , my phone is only 1 month old,
Big thanks for helpers!
Phone : Samsung Galaxy 7S SM-G930F
Click to expand...
Click to collapse
Try using Samsung SmartSwitch
Or
Try flashing your stock firmware for your country/region/carrier via Odin. Do a Google search for:
"Return to stock (your model number)"
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE

Droidriven said:
Try using Samsung SmartSwitch
Or
Try flashing your stock firmware for your country/region/carrier via Odin. Do a Google search for:
"Return to stock (your model number)"
I DO NOT PROVIDE HELP IN PM, KEEP IT IN THE THREADS WHERE EVERYONE CAN SHARE
Click to expand...
Click to collapse
Yup thats exactlyy what Ive done.
1) download odin
2)download stock ROM from sammobile
3)flash them via odin
4) done.
I've seen alot of people asking about it online so heres the solution if someones looking maybe they will see that.
Thanks anyways

Related

Message Problem !!

HI, How are you all ..
i am new here, last monday i bought xperia x1.
Now the Problem is I am unable to send Text Message (sms) I write message and send but after some time message appear " your message cannot be sent " I Check my Sim Card and try to another mobile and work fine,.. Only Problem in Xperia X1..
Only SMS Problem..
other function work fine,,,
Please solve my problem give me idea or suggestion or any trick
dukhi said:
HI, How are you all ..
i am new here, last monday i bought xperia x1.
Now the Problem is I am unable to send Text Message (sms) I write message and send but after some time message appear " your message cannot be sent " I Check my Sim Card and try to another mobile and work fine,.. Only Problem in Xperia X1..
Only SMS Problem..
other function work fine,,,
Please solve my problem give me idea or suggestion or any trick
Click to expand...
Click to collapse
1st: welcome to xda
I understand you are still on stock rom, did you install other apps? always helpful to add as many details as possible
did you update to latest version via SEUS?
read here and compare your settings
then i read somewhere a hard reset would help (will restore default settings), consider it
cheers
reply`
Thank you sir for reply
Actuelly i am using Windows Mobile first time i dont know about Rom. and i never upgrade mobile..
Last night i reset everything from
Setting --> System --> Clear Storage and enter password 1234 then mobile restart and everything come to default..
So please help me step by step because am new to window mobile.
am very thank full to you.
s
Nobody reply me
100 people view this page but only 1 answer .. no anyone here for help me. bye
don't get impatient and discouraged so fast, the response time is always variable
maybe you get an answer within minutes, maybe you don't get one for various reasons, help here is still optional and not mandatory, that's as it is
some here even have a real life
are you able to connect to internet in general, browse, read, whatever and only SMS don't work or is there a general connection setup problem? I would check that first (if not already done)
do you have a new X1? any idea about installed firmware (aka stock rom, when from SE)?
second thing you should consider is SEUS - the SE Update Service, you dl part of the connect software to your pc (go to SE home, support, select X1, ->update service, dl application) which then enables you to connect to SEUS
try to update to the latest firmware and retry sensing an sms
then drop some feedback
cheers
DrakenKorin said:
don't get impatient and discouraged so fast, the response time is always variable
maybe you get an answer within minutes, maybe you don't get one for various reasons, help here is still optional and not mandatory, that's as it is
some here even have a real life
are you able to connect to internet in general, browse, read, whatever and only SMS don't work or is there a general connection setup problem? I would check that first (if not already done)
do you have a new X1? any idea about installed firmware (aka stock rom, when from SE)?
second thing you should consider is SEUS - the SE Update Service, you dl part of the connect software to your pc (go to SE home, support, select X1, ->update service, dl application) which then enables you to connect to SEUS
try to update to the latest firmware and retry sensing an sms
then drop some feedback
cheers
Click to expand...
Click to collapse
Dear when i update the phone the following error appear !
Code:
The Phone contain manipulated software and is not supported by this application
i am not understand,,,
dukhi said:
Dear when i update the phone the following error appear !
Code:
The Phone contain manipulated software and is not supported by this application
i am not understand,,,
Click to expand...
Click to collapse
I should have asked earlier: is it a used X1? somehow doesn't sound like new...
search for software information, e.g under start - settings - system - about device (location depends on firmware version) and tell me what you find
get the device into bootloader and tell me what's displayed there, sounds like you are not on stock rom anymore
cheers
One simple thing. Did you check the sms service number? Its easy to forget this because nowadays it is common for smartphones (and dumb phones too) to get this number automatically from the sim card. Nonetheless I would check it to make sure you dont fall victim to such a basic detail. You can check it here: Phone\Settings\Services\Mailbox and SMS\
You can look for the correct number on your carrier's website (or you call them).
hello dear friends....I had some strange issue 2 days ago...my apps settings restore to time that I just installed them....
i would to hard reset my phone and it was a good time to doing it...so I did hard reset but after it another problem,call and SMS didn't work....some strange problems,so I Task 29 my phone but it hang on SE logo....
No way,I tried to SEUS my phone and this error appeared....
The Phone contain manipulated software and is not supported by this application
what I suppose to do???
First of all: Don't mess around with things like task 29 if you don't know what they actually do. Task 29 completely erases the rom section of your phone so it's no suprise your phone is no longer able to boot. Now you have to flash another rom in order to use your phone again.
Another remark, the fact that you use tools like task 29 and afterwards you try to use SEUS only confirms that you have no clue what you're actually doing. SEUS only works with original software, as soon as you change to a custom rom or even if you only install hard spl SEUS won't work anymore. So you need to read the corresponding tutorials (hard spl, back to spl, custom roms, task 29) and either get it done the right way or reverse to stock spl and rom. Good luck.
tnx dear friend for ur compelete answer,U are right,my mistake and I appriciate for ur guidence....
I have installed another ROM from SDcard and my problem is solved now,tnx again.....

[Q] no ' about phone ' button in my galaxy note GT-N7000 and i want to root it

hello guys...i am a new user of Samsung galaxy note GT N700 and this is the first time i use a smartphone. My father bought it from a friend. Since i want to root the phone to get full access on it, i have encountered with a problem..
I cannot determine the kernel version, baseband, and firmware built on my phone. There is NO 'about phone' button in settings menu and i have search the entire phone for it. Is it okay to root my galaxy note without knowing these kernel etc info? i have tried to root my phone into Android OS ICS 4 using this way -->http://forum.xda-developers.com/showthread.php?t=1936319 but stucked at the 'download mode' section which when i push those button, nothing happenned (i have turned off my phone and tried to enter download mode by pushing those button).
So, how can i determine those kernel version, baseband and firmware built on my phone? thanks for any helpful replies, guys..i'm in such a hurry because tommorrow i have to go back to my college...
There seems to be some weird issue at hand, try doing a factory reset to see if it returns.
*#8999*8376263# run this code in the dialer, it should return the software version and all other information.
Sent from my GT-I9100
If I helped you, please hit the thanks button!
try this app
https://play.google.com/store/apps/...GwucGF3ZWxiaWFsZWNraS5zbWFydHN5c3RlbWluZm8iXQ..
ramnex said:
There seems to be some weird issue at hand, try doing a factory reset to see if it returns.
*#8999*8376263# run this code in the dialer, it should return the software version and all other information.
Sent from my GT-I9100
If I helped you, please hit the thanks button!
Click to expand...
Click to collapse
i tried to do fctory reset and it demand a password. but i didn't set any password in it...
i also tried to run the code, but it says ' unfinished' ...
may be its locked. You could as the friend for the code
is there any software similar to Smart System Info that didn't come from google play? i dont have gmail account...
then i dont know, if you going to use an android phone, better create a GMail account

Samsung Galaxy Note 5, i need help ASAP.

This all started when i accidentally deleted a text message that i needed, i did a search on google how to recover a text message. I downloaded some software that was recommended on a reputable site, i scanned the file with Kaspersky etc and it was fine.
The software was pretty straight forward to use, you basically needed to go into developer mode to enable debugging which was easy enough and the software did the rest, it said on the site that rooting wasn't needed.
Anyway, it didn't recover the text message. After i disconnected my Note 5 from the PC i had this Security notification warning coming up which says "Unauthorised actions have been detected, restart your device", i've done that several times and nothing happens. I've tried going into the phone updates but it won't even allow me to connect to the update servers as i get a message which says
"The operating system on your device has been modified in an unathorised way. Try downloading software updates using Smart Switch on your PC or visit a customer service centre".
I've tried doing updates via Smart Switch but i can't even check if i'm upto date or not, i tried a hard reset via the home button, volume up switch and the power button but that hasn't done anything. The phone seems to function normally but it has this constant security notification being displayed.
I've tried going into the download mode to check the knox counter but a big yellow triangle comes up first with an exclamation mark inside it with a white android man underneath and it says under that "No Command , it pauses for a while then the boot and reset option list eventually appears, it's got yellow writing above the list saying Android Recovery but nowhere does it say the knox counter.
Before the above this is a UAE Note5 that is standard and hasn't been rooted, it's a stock phone.
Any ideas as to what i can try or do next ?
Do you have a link to this software you used?
One was called FonePaw, that didn't work so the one that i tried after seem to give me all these issues, that one was called Dr.Fone Toolkit for Android, version 8.3.3.64
It wouldn't let me post a link saying something about me being a new member.
This is the strange thing, ive been into the download screen a few times via the home/volume up and power button. Where normally you get a nice neat list with the actions you can do, their was a lot of yellow text at the top left, the actual list was underneath all that yellow text, it didn't have the Knox line where it usually is. I then downloaded PhoneInfo *Samsung* and that gave me a lot of info, it said the Knox was 0x0
Download mode screen says:
Odin Mode
Download Speed: FAST
Product Name: SM-N920C
CA_ TYPE: CA_2
Current Binary: Samsung Official
System Status: Custom
FRP Lock: ON
Secure Download: ENABLED
Knox Warranty Void: 0 (0x0000)
RP SWREV: B:3 K:0 S:1
Thanks Darren, i've updated the info from the download screen above.
One quick question, i've never flashed a phone before, i've flashed graphics cards etc. Do you need to remove the SIM card ?
Thanks Darren, do you have a link to the latest genuine version of Odin, sorry to be a pain mate, it's just i aint done it before and want to make sure i have the right version lol
TheJoshuaTree said:
One quick question, i've never flashed a phone before, i've flashed graphics cards etc. Do you need to remove the SIM card ?
Click to expand...
Click to collapse
No, you do not need to remove the SIM Card.
Here is a link to Odin 3.12.3 in my OneDrive account...
https://1drv.ms/u/s!AojwsjavMvQdoFsfD1CA-MEZbvr6
Works perfectly and is a stock version of Odin with no modifications.
Sent from my Samsung SM-G955U using XDA Labs
Thanks for all the help.
I flashed the phone in Odin with a stock ROM, the same UAE one that was previously on the phone. Touch Wood everything seems to be working fine with no error messages.
All sorted.....

Can't login samsung account , please help

I bought a used note 8 and when I try to login my Samsung account, it keeps telling me processing ...processing (as attached) then a small message says processing failed. the password is correct and I easily login from my laptop but I couldn't log in from this note 8 .I tried to google it but nothing helped me .
PS.:
I'm on android 8.0.0 as attached
Please help me
Thanks in advance
saeed_alareeqy said:
I bought a used note 8 and when I try to login my Samsung account, it keeps telling me processing ...processing (as attached) then a small message says processing failed. the password is correct and I easily login from my laptop but I couldn't log in from this note 8 .I tried to google it but nothing helped me .
PS.:
I'm on android 8.0.0 as attached
Please help me
Thanks in advance
Click to expand...
Click to collapse
There's an update available for the phone. The firmware update version is N950USQS5CRK1 all you have to do is flash it with Odin and then factory reset after successful flash.. Here's the link https://androidfilehost.com/?fid=11410963190603879881
MrMike2182 said:
There's an update available for the phone. The firmware update version is N950USQS5CRK1 all you have to do is flash it with Odin and then factory reset after successful flash.. Here's the link https://androidfilehost.com/?fid=11410963190603879881
Click to expand...
Click to collapse
Is the factory reset going to delete all my data ?
saeed_alareeqy said:
Is the factory reset going to delete all my data ?
Click to expand...
Click to collapse
It's going to remove everything yes it will be just like when you first got it with nothing on it. Factory reset removes everything and puts it back the way it was when it was brand new.. You could upgrade it and keep your stuff by not doing a factory reset however an upgrade could even delete everything also.. You could also into recovery mode right now and try clearing just the cache and then reboot and see if it works.
MrMike2182 said:
You could also into recovery mode right now and try clearing just the cache and then reboot and see if it works.
Click to expand...
Click to collapse
I cleared the cache from recovery but the problem still not solved .
thanks for everything . i will try to install the update and then i will feedback.
saeed_alareeqy said:
I cleared the cache from recovery but the problem still not solved .
thanks for everything . i will try to install the update and then i will feedback.
Click to expand...
Click to collapse
Good luck getting it to work there's really no reason why it shouldn't work though.
Hi all , l have the same problem with my new Note 9
I can't login to my Samsung account from my new Note 9 , I tried factory reset ,but the problem never solved. I can login to my Samsung account from the browser but if I tray to login from device i receive error message 'process failed'.
Hope that you can help me resolving this problem.
Note 9 , Android version is 9 the last updates.
Are you from Yemen
If you're used cdma Yemen mobile sim
You can't used Samsung account so if you want use Bixby and Samsung account remove sim card and uninstall update Samsung account
or use GSM sim card
same
note 8 canada. sane problem
This happens to me when I'm in China only. Cannot understand what is going on. Also same problem when using VPN or SOCKS proxy. Strange
Posting this after I experienced a similar issue. Log in to samsung.com using your account. You may find you have to accept some updated Terms and Conditions. Upon doing so, sign out, sign in again, there may be even more to accept! After that sign out, and sign in from your mobile phone.

G900A Galaxy S5 Android 6.0 Odin Update Files - Without Wiping!

Using Odin files to update a Samsung AT&T model will almost always result in a factory reset being performed, and I've also seen the same thing happen when trying to update via OTA zip in Recovery. I'm providing this package for anyone still using the S5, to be able to update software without needing to do a factory reset. I have personally verified that these files will perform the update without wiping any data. These files will update you to the Build/Baseband ending in QD1, Android 6.0.
My zips are compressed extra small for space and bandwidth savings. The default Windows extractor can't handle it, so you'll need a 3rd party tool like 7zip, WinRAR, etc.
Happy flashing!
https://www.androidfilehost.com/?fid=1899786940962576350
Worked great..Thanks! But....
You are theman for this! I have a 900A AT&T and have struggled for days to get it unlocked, upgraded and working without tripping the secure software alert. I started with a 4.X maintenance OS, then rooted, SafeStrapped then pushed this update via ODIN and it worked. Now, the only issue i am having is apps crashing continuously. Started with google play and play services now spreading. I ASSUME this is due to apps not getting updated in the update to 6.X. Correct me if I am wrong. I have updated those via APKs along with others to new versions yet it still happens. Now its also Chrome, File manager etc. Is this maybe a code bug, or am I missing something here? Thanks again
3rdRockfromSun said:
You are theman for this! I have a 900A AT&T and have struggled for days to get it unlocked, upgraded and working without tripping the secure software alert. I started with a 4.X maintenance OS, then rooted, SafeStrapped then pushed this update via ODIN and it worked. Now, the only issue i am having is apps crashing continuously. Started with google play and play services now spreading. I ASSUME this is due to apps not getting updated in the update to 6.X. Correct me if I am wrong. I have updated those via APKs along with others to new versions yet it still happens. Now its also Chrome, File manager etc. Is this maybe a code bug, or am I missing something here? Thanks again
Click to expand...
Click to collapse
No idea. Can't really diagnose app crashes - too many possibilities.
Also: hopefully you're now aware that you're not rooted any longer and (probably) can't ever root it again
iBowToAndroid said:
No idea. Can't really diagnose app crashes - too many possibilities.
Also: hopefully you're now aware that you're not rooted any longer and (probably) can't ever root it again
Click to expand...
Click to collapse
Yeah I saw that, but thats ok. My biggest objective is to get it unlocked from AT&T so I can use it (this whole venture has just turned into a learning/fun toy to play with now) on my carrier. That is yet TBD. Any thoughts on that?
3rdRockfromSun said:
Yeah I saw that, but thats ok. My biggest objective is to get it unlocked from AT&T so I can use it (this whole venture has just turned into a learning/fun toy to play with now) on my carrier. That is yet TBD. Any thoughts on that?
Click to expand...
Click to collapse
https://www.att.com/deviceunlock/
Thanks in advance for any help, short version at top, details below.
-- Short version:
Please help me recover my data, and phone if possible.
I need the data, esp texts and notes, for both personal (some family members have passed on) and business.
I have a new Galaxy S21 and / or PC Smart Switch ready to receive data backup if we can evacuate it from the S5.
ODIN flash seems to pass but has 'Resizing Data' fail, and phone still won't boot past AT&T logo screen.
All web searches seem to say Factory Reset is my last option, but I don't want to lose the data.
Please share ANY advice on how I can recover the data.
-- More details:
Phone = SM-G900A Samsung Galaxy S5 AT&T
Use = pristine, never rooted, modded, or unfortunately backed up
Status = will not boot, passes screen 1 'Galaxy S5', screen 2 'Samsung script', then stops on screen 3 'AT&T globe logo'
More details = Used clean for ~7 years, then on day x, saw phone automatically complete a system update (green screen, sprockets, "your phone is updating"), which was surprising as it's years after it is no longer supported by AT&T. After that update, I continued to use the phone that day, but it then rebooted automatically and stuck on the AT&T globe logo.
Attempts to fix = soft reset, battery pull, can't get into SAFE MODE, can get into and out of recovery mode, found this firmware (THANKS @iBowToAndroid), used multiple ODIN (Odin3 v3.13.3_3B_PatcheD, Odin3 v3.14.1_3B_PatcheD) to flash it (my first Android flashing experience). On flashing process, ODIN on PC shows 'PASS' and log shows "<OSM> All threads completed. (succeed 1 / failed 0)", but phone shows 'Resizing Data' failed:
"
Supported API: 3
-- Installing package...
Finding update package...
Opening update package...
Verifying update package...
Installing update...
Successfully installed package.
-- Resizing Data...
Can't open dir '/data/user/0/com.sec.knox.bluetooth' (Permission denied)
E:failed the resizing-data
"
PFA screen shots
Martin2019 said:
Thanks in advance for any help, short version at top, details below.
Click to expand...
Click to collapse
Trying the "wipe cache partition" is the only thing I can think of
iBowToAndroid said:
Trying the "wipe cache partition" is the only thing I can think of
Click to expand...
Click to collapse
Short version:
THANKS for the quick reply, very much appreciate your help.
Am I really left with only a Factory Reset and then trying to use Data Recovery software to get ‘some’ data back?
I really don't want to give up on the data, so I'm still trying anything I can think of in research and repeated attempts.
More details:
I have tried the recovery mode 'Wipe cache partition' option before and after using ODIN.
I've tried doing it 'twice' per recommendation of some of the web advice I've read in trying to research this.
I've noticed that sometimes the colored highlight of the 'Reboot to bootloader' option then turns background green instead of usual blue, but I don't know why, or if that matters.
Still, the ODIN flash effort always returns the permission error, and the boot always sticks on the AT&T logo.
The string seems to indicate a 'user data' permission error?
Is there any way to debug the logic of the firmware or slog through the 'Recovery Logs' to determine and resolve the cause of the permission error?
When the problem began, I had an SD card and SIM card loaded.
I've since removed both in trying to address this, also per 'web advice'.
Any chance putting them back in helps somehow?
Any other options available via apply update from SD card or ADB?
Any way to setup the Android OS as a secondary drive to another machine to pull data out that way?
I've done similar things with Windows OS in PC environment, but I'm not seeing anyone trying that with Android.
If I am really stuck with factory reset, are there any data recovery programs I could try afterward that work with the G900A?
So far I've looked at Dr Fone, Tenorshare, EaseUS, FonePaw, and D-Back, and none seem to work with the AT&T model variant.
Maybe that's just because they don't have access to AT&T firmware available to install, but if I clear the stuck boot via FR, they then might be able to get some of my data back via drive scan - whatever data is not truly overwritten by the FR?
Martin2019 said:
Short version:
THANKS for the quick reply, very much appreciate your help.
Am I really left with only a Factory Reset and then trying to use Data Recovery software to get ‘some’ data back?
I really don't want to give up on the data, so I'm still trying anything I can think of in research and repeated attempts.
More details:
I have tried the recovery mode 'Wipe cache partition' option before and after using ODIN.
I've tried doing it 'twice' per recommendation of some of the web advice I've read in trying to research this.
I've noticed that sometimes the colored highlight of the 'Reboot to bootloader' option then turns background green instead of usual blue, but I don't know why, or if that matters.
Still, the ODIN flash effort always returns the permission error, and the boot always sticks on the AT&T logo.
Click to expand...
Click to collapse
I own and run a business that performs SIM unlocking and other software-related services for mobile devices, so we see situations like yours quite a bit. And I don't know of anything else that you can do. From reports, we've heard that none of those "recovery services" actually work to recover any data, after a reset
iBowToAndroid said:
I own and run a business that performs SIM unlocking and other software-related services for mobile devices, so we see situations like yours quite a bit. And I don't know of anything else that you can do. From reports, we've heard that none of those "recovery services" actually work to recover any data, after a reset
Click to expand...
Click to collapse
Disappointing to hear bad news, but appreciate your effort and insight in providing it, thanks.
I've learned alot in researching it.
I just wish I'd known it before the problem, which I'm sure you also hear quite a bit.
Please let me know if you think of anything else I can try.
Martin2019 said:
Disappointing to hear bad news, but appreciate your effort and insight in providing it, thanks.
I've learned alot in researching it.
I just wish I'd known it before the problem, which I'm sure you also hear quite a bit.
Please let me know if you think of anything else I can try.
Click to expand...
Click to collapse
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
iBowToAndroid said:
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
Click to expand...
Click to collapse
Totally agree, and totally on me for not having a backup.
I was just foolish enough to not know yet how easy it is to back up.
Give me 10 minutes of life again now in this phone, I use Smart Switch to backup, and I'm off to a new phone, or even FR on this one and reload.
Now where did I put my Delorean...
iBowToAndroid said:
You can never trust a mobile device 100%, especially not one that's 7 years old. That's why anything that's that important needs to be backed up at all times
Click to expand...
Click to collapse
Have you ever tried a 'combination key' approach to get data access?
As in...
Smart Switch on PC won't connect, but ODIN does show 'Added'.
I don't understand the granular details, but hoping you might...
Could we use both Smart Switch and ODIN in some combination sequence that would allow Smart Switch to pull the data off to a Smart Switch PC backup that I could then throw onto a new phone?
When it's in Downloading (firmware flashing) mode, a modem port is used. The modem port is also there when the device is booted up in Normal mode, but that's not useful for extracting any data off of it. I don't know what Smart Switch uses, but I would assume File Transfer (MTP) and/or ADB. And those aren't fully functional until the device fully boots up.
Do you have a screen lock on the device?
iBowToAndroid said:
When it's in Downloading (firmware flashing) mode, a modem port is used. The modem port is also there when the device is booted up in Normal mode, but that's not useful for extracting any data off of it. I don't know what Smart Switch uses, but I would assume File Transfer (MTP) and/or ADB. And those aren't fully functional until the device fully boots up.
Do you have a screen lock on the device?
Click to expand...
Click to collapse
No lock on device, just swipe to go from 'lock screen' to home screen, prior to this boot problem obv.
One of the data recovery sw that I tried (EaseUS I think) did reach a screen asking me to enable USB debugging to continue, but I don't think I can do that without booting up.
I 'think' I remember that screen saying something like 'MTP device' connected, when it asked me to do that.
Any way to sneak into MTP mode from that?
Martin2019 said:
No lock on device, just swipe to go from 'lock screen' to home screen, prior to this boot problem obv.
One of the data recovery sw that I tried (EaseUS I think) did reach a screen asking me to enable USB debugging to continue, but I don't think I can do that without booting up.
I 'think' I remember that screen saying something like 'MTP device' connected, when it asked me to do that.
Any way to sneak into MTP mode from that?
Click to expand...
Click to collapse
Any 3rd party software will require ADB to be enabled. Smart Switch is the only one that *might* work just over MTP, but I'm pretty sure MTP doesn't fully load until the device is booted. Even if it did, you would likely need to allow on the popup message. Does the phone show up as a device/drive when it's plugged in while sitting on the AT&T logo?
I think you're asking "does the phone show up as a device/drive" in something like a windows file explorer, and the answer is unfortunately no, or at least not that I've found yet - I've tried several times now, and I'm still trying any combinations I can.
For now...
I can get EaseUS to show 'MTP USB device' per the pic attached in my last, but can't really get it to connect past that point, as it asks for USB Debugging, which it appears I can't do due to stuck in boot loop.
Smart Switch seems to try to connect for awhile, then says it failed to connect, so I think I'm then left with 'Samsung Smart Switch Emergency Software Recovery' (PFA).
Do you have experience using it?
Do you know if it could work to reload the firmware / OS without wiping the data?
AT&T Advanced Technical Support guy says it gives you an option to choose whether or not using it resets the phone (wipes your data), so he thinks (hopes) that would work, but he didn't sound certain at all.
I understand your point on the pop up message user prompt for File Transfer Mode. I used that mode many times in the past, so I'm hoping it might default on the phone so we wouldn't need to answer the pop up prompt to reach that status , but I'm obv not sure about that.
Per the speculation in my last, do you know of any combination approach we might use to get the desired result, like maybe... use ADB somehow to change 1 parm value to reach MTP mode, then use that progress step to enable Smart Switch to connect so we could offload the data?
Thanks again for your help
1. MTP is the same as File Transfer. So when the phone is turning on, it starts loading that connection. You might see "MTP USB Device" or something similar in your Windows Device Manager
2. But if the phone never shows up as a device/drive (would show up under "Portable Devices" in Windows Dev Man), then it's not loading fully - and it normally doesn't do that until it boots past the carrier splash screen.
3. Even if it did boot fully and showed up as a device/drive, the MTP pop-up prompt shows up every single time you connect the device. There's no way around that. So the device would show as empty, with no files or folders, until you tapped "Allow" on the popup.
4. No, there's nothing else you can do to turn on any other connection modes
iBowToAndroid said:
1. MTP is the same as File Transfer. So when the phone is turning on, it starts loading that connection. You might see "MTP USB Device" or something similar in your Windows Device Manager
Click to expand...
Click to collapse
Device Manager does show an entry for the phone connected via USB cable:
Under 'Disk Drives' as
SAMSUNG MZMTE256HMHP-000MV
Under 'Universal Serial Bus Controllers' as
SAMSUNG Mobile USB Composite Device
Please tell me that helps us somehow?

Categories

Resources