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OK, like 6 months ago, my camera stopped working. Any application that tried to access the camera would force close or kick me back to the home screen. About a week later, it worked again for like a day, then stopped working again. I flashed different roms, but the problem remained. About 3 months ago, I switched to the JACHeroski rom, and my camera spontaneously worked again. After a couple of more weeks, it stopped working again. About a month ago, I switched to cyanogenmod, and the camera worked again. And now, again, it stopped working.
And now, I have encountered another problem. My touch screen stops responding to any input, and the accelerometer stop responding simultaneously at any random time. On some days, my phone works perfectly, on others, they stop working after a few hours, and on others, they stop working right after I turn my phone on. Sometimes, this happens while I am doing something on my phone. A reboot always fixes this problem, but it is annoying having to reboot my phone when the touch screen stops responding.
A few days ago, in an effort to fix all these issues, I unrooted my phone, and re-rooted, and re-installed the latest cyanogenmod. But the problems remain. I am pretty sure these are not hardware problems, not only because I never dropped or wet my phone, but because of all of these problems are occurring simultaneously.
Does anyone have any idea, no matter how time consuming, to fix any of these problems?
The camera issue is well known and due to a loose cable.
Hmm, I thought it was too much of a coincidence for the camera to work perfectly for a few weeks precisely when I flashed cyanogenmod, which I would think makes it a software problem. But then again, when my camera stopped working again, and I flashed cyanogenmod again, it did not fix the problem.
Seeker14491 said:
Hmm, I thought it was too much of a coincidence for the camera to work perfectly for a few weeks precisely when I flashed cyanogenmod, which I would think makes it a software problem. But then again, when my camera stopped working again, and I flashed cyanogenmod again, it did not fix the problem.
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Mine is the same way. It works every now and then, but mostly doesn't work. I just haven't had time to take the phone apart and re-seat the camera FPC.
I can't put my finger on this issue I've been having with my Note.
Don't get me wrong, this device is a godsend!
The problem I've been having is that sometimes when I take my Note out of my pocket and try to press the unlock or menu button it doesn't show anything on the screen. I've read about people having issues with delay before it pops up, but it doesn't pop up even after 10 seconds or a minute, it feels like the device 'hangs' or doesn't want to wake up. The only way I can turn the phone on again is by pressing the unlock button for like 10 seconds and the phone reboots.
I thought it was a problem with Green Power, I thought it maybe had issues turning off the wifi or data when the screen was locked and that the service would cause the OS to crash or 'hang'. When I look at my battery history after the reboot it shows that I lost a significant amount of battery (5-15%, depending on how long it took for me to 'discover' the crash) and there's a 'jump' in the graph.
Things I've tried:
Stock rom - problem persists
Different kernels - tried all the kernels available in the market including stock, problem persists
Add a bit of paper between back-cover and battery (to make sure it doesn't lose contact)
Checked if there was dust between battery connections
Tried different sim card
Tried disabling wifi and data all day (mysteriously persists)
DIfferent governors (ondemand and interactive) (the phone reverts to default governor after the forced reboot, normal? i have my phone set to interactive on boot, but somehow it skips that after the forced reboot)
I've attached a picture of the battery graph. According to the stats there's a 25 minute gap where the phone was 'stuck' and you can see that the screen was on and active for that duration.
There are NO funny apps running in the background, this is is a clean install with some standard Samsung apps frozen.
tl;dr version: phone randomly won't wake up; battery loss after forced reboot;
I might have found the issue myself. Now when I come to think of it, I think it always occurs after I've been in my car for like a 30 min drive... Maybe the phone is having trouble switching networks? Anyone know what might be causing this?
Or better yet, how can I research this issue? Can I enable some logging somewhere to track this?
I had the note for about 10 days and today, about 1 hour ago it happened to me for the first time. I tried the home button to wake the screen but nothing, tried the power , nothing and holding the power but nothing happened. I had to pull the battery.
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
tamarian said:
I had this problem in the beginning, but no more.
It's one of two things, in my case. Restoring apps (with data) from Titaium backup, or SetCPU or both. Do a factory reset, reinstall apps without data. If using setCPU, disable it for a while to see if it happens again. It's been over a week and the problem is gone.
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Click to collapse
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
I'm on stock room and unrooted. Like I said first time it's happened.
i've had the GNote since 4 days now , and yesterday same thing happened as the device was in my pocket and i couldnt wake it up at all , battery pull solved it.
im on stock , non rooted
I can't believe that we are the only ones with this issue. Anyone else? OR better yet, how did you resolve it?
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
kirkla79 said:
Dont know if this is the same issue as the streak had, but with the streak if you kept it your pocket with the screen facing your body this would sometimes happen. Flipping it so that it that the screen doesnt face your body in your pocket solved this issue.
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Thanks for your reply. I did some research, and apparently it had to do with static being built up in the screen from wearing it towards your body in your pocket.
This issue was that you couldn't swipe the lockscreen cause the touch screen wouldn't respond. The problem we are having is that the screen won't even turn on and that the system locks up.
Same issue here with my 2 days old Galaxy Note, that's how I found this forum. In my case it went from not waking up occasionally to every time WIFI was ON (I did some experimenting with settings to see which one could be the one causing the problem). But then...occasionally it would not wake up even with WIFI OFF: very annoying. And this is my first Android, so I didn't have any custom anything, pretty much same as out of the box when I got it The only solution was to reset the handset. And definitely has nothing to do with having it in my pocket as I don't carry it in my pocket. Rang Samsung, they told me it was faulty, I returned it. Now I'm concern the next one is going to have screen issues? As so many people complain in this forum? we'll see.
My issues have been resolved after flashing AbyssNote 1.4 and when I stopped using System Tuner. I've started using Voltage Control instead and now I'm not even having problem @ 100Mhz undervolted 50mV from stock.
Same problem with my wife's Gnote, totally stock, just a small handful of apps installed. Happened twice, about a week apart.
She does a lot of travelling, maybe you're right about that. But it happens after she gets home when it's still OK.
Had the same same issue twice in two days and had to do a battery pull, just did a master reset and re -installed the applications manually, so far so go.
YOu guys think its a hardware or a software issue?
Hmm.. Happened to me too about three times in the last two weeks. I am on stock rom but rooted, and running Green Power. Hopefully samsung will fix it in the next updates. Seems like a software bug to me. Maybe not enough juice when in deep sleep?
metus666 said:
I was using System Tuner instead of SetCPU to freeze apps and change governor, maybe I've just been using the wrong app? I deleted it just in case. Will see if the problem persists, thanks!
The nasty thing about it is that it seems to happen randomly (but it most likely doesn't) and is pretty rare (happens once every 3 days).
Still, I don't like the fact of not being available for X amount of time, even if it's 30 minutes.
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Click to collapse
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
neunzehn77 said:
Hello
its the problem of your kernel. try Abyys 1.4 and use XDA Superpower to adjust the CPU-Frequency automatically
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Click to collapse
problem is it also happens on stock rom.
mfractal said:
problem is it also happens on stock rom.
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Click to collapse
It's very well possible that the stock kernel has faulty settings for the CPU. Haven't had the problem again with AbyssNote 1.4 and Voltage Control (even with custom cpu frequencies)
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
qazkamakazi said:
I just got my note today.
Battery in, turnt it on a few mins playing around.... the problem started
and hasnt since stopped...
Anyone tried contacting samsung about this?
software fix or hardware issue ??
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Click to collapse
at this point we're just guessing, there haven't been any official confirmations of the problem as far as i know.
But if it's so accute that it keeps happening all the time you must have a faulty device.. call samsung ?
Hi, I have this problem when i turn on the screen it turns off, tho only the "screen" the buttons still light up and i can feel the vibration when i use the screen. I have tried different roms and still this problem. Sometimes i manage to get it to work and don't have these probs, But i really don't know what it is Thanks in advance!
P.S some roms have this problem for me and some don't so i don't think it's a hardware problem.
bump
Hi there,
funnily I just had this issue yesterday, but I also know it from the past. After some time I found the cause (at least in my case):
the Lightflow-App
You don't happen to have it installed as well? As soon as I uninstalled LightFlow, things went back to normal for me. It started for me after I did some customizing in LightFlow, so it was logic to start with uninstalling that.
I suspect it has something to do with how it is setup or notifications in general. Maybe you have another Notification-App installed?
Let me know if this helped...
Hallu
Hi, thanks uninstalled lightflow and it stoped, have been force to change roms i just installed becuase i thought this was some problem from the rom.
thanks again
Hello
Ive had numerous problems while i was on KK 4.4.2 .681 and .757 with freezeing phone, random reboots(usually once a day) and touch screen issues.
I have asked alot here and over at Sonys support forum and ppl began to point out that i could very well have a hardware problem. Although the problems i have had on KK wasnt that odd. Since ive read about others having theese problems.
But early monday morning i thought that hmm why not try what a dude here suggested. Wipe the phone completley with cache, dalvik cache and all that and flash the latest 4.3 firmware with JB. Hmm oki well i did that, and so far i havent had any reboots, or any freezes. Camera is QUICK and takes better pictures. At some point i thought the touch was acting weird but that could just be the app itself freaking out, it was only for a few seconds and after that everything was working like it should. Battery time is better aswell(although it goes down to 75% quite fast but after that its slooooow).
So do you still think i might have hardware issues ? I was about to ship my phone back to China but now it feels like it is pure software issues. And i have had big troubles with the retailer to accept this as a warranty matter since he belives its a software issue.
But then again, my phone aint operating good at all with KK 4.4.2
So far everything is fine with the phone, missing some stuff from KK but not the end of the world. But im still testing. If it will remain on without a freeze until the end of the week i could be quite certain that it is KK that ****s up my phone totally.
Please respond with thoughts.
Who told you to wipe your phone? ..lol..
Just my thoughts about touch screen, I replaced 2 days ago my "lucid" classic transparent screen protector with one Anti-Glare, which is not lucid glass like many but is rough and it influence a little little bit on the visualization of the screen, tiny, tiny thing but the touch screen is much much more responsive.
Classic issue with touch screen, unlock with patterns, with the lucid screen protector sometimes it skipped the touch and I had to try 2 times to unlock the phone if the phone was put on the table without hold it. With the new screen protector it not skip anything.
Sometime a stupid thing can be the issue.
Could be the screen protector, remember the first one I had was a antiglare, and as far as I remember I didn't have those issues then. Now I have ultraclear one. Could be that, you never know. I do have tempered glass one wich I haven't used.
Just before the phone actually froze for a few seconds just when I took a picture, but it came back with no reboot. And I got a msg on WhatsApp and messenger at the same time so that could be what was causing the lag this time. Hopefully
Sent from my C6903 using XDA Free mobile app
Still no reboot! Used camera alot and done all sorts of stuff.
And today I changed my screenprotector to see if that would rectify the touchscreen issue. I used a tempered glass screen protector. O my god how much better that protector feels! But still testing for any issues
Sent from my C6903 using XDA Free mobile app
Some updates.
No random reboots!
But two other odd things occurred and one of them is known.
1. Touchscreen went crazy, it didn't press what I wanted and so on. I noticed it actually swiped on the keyboard. Turned that function off and unistalled the app "Color notes". Touch screen bugs are known and Sony even admitted it so.
2. I couldn't send sms today, tried to several but got error. Data and so on still worked. Restarted the phone and then it worked again (might just be coincidence). Although I noticed that it at some point it had trouble sending data, took forever to get connection even though I had 3-4 pins reception. Also noticed when that sms bug occurred that it switched from 2 pins to full every time I opened the sms to send.
But still no reboots. These things maybe would trigger reboots with kitkat, I dunno.
Sent from my C6903 using XDA Free mobile app
Jonas740 said:
1. Touchscreen went crazy, it didn't press what I wanted and so on. I noticed it actually swiped on the keyboard. Turned that function off and unistalled the app "Color notes". Touch screen bugs are known and Sony even admitted it so.
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Click to collapse
I have it all the time, I mean not the touch screen going crazy but the swipe one on keyboard, it happen always when I click on the letter A on left side, it really piss me off.
I think I have to turn off the swipe thing too.
Ye I've read about ppl having issues like we do and they just turned it off and then it works. Sony said they would fix the touchscreen issues in updates but still not fixed.
Btw, have you noticed that the "swipe" to turn off the alarm clock is less sensitive? It takes some trys to swipe to turn it off. Although it is a good thing because it makes me pissed and I have to concentrate to turn it off wich makes me to get up Might be an intended "bug".
Sent from my C6903 using XDA Free mobile app
Jonas740 said:
Ye I've read about ppl having issues like we do and they just turned it off and then it works. Sony said they would fix the touchscreen issues in updates but still not fixed.
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Click to collapse
Yeah, they are very lazy to fix this issues but they are not to put on the market a "new" device and forgot about Z1.
Jonas740 said:
Btw, have you noticed that the "swipe" to turn off the alarm clock is less sensitive? It takes some trys to swipe to turn it off. Although it is a good thing because it makes me pissed and I have to concentrate to turn it off wich makes me to get up Might be an intended "bug".
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Click to collapse
Yes, Yes, I am glad that I am not alone. It was less sensitive even before I turned off the "keyboard swipe" thing. So not really know if it's related to that features, it shouldn't, but you confirmed a "bug" which was keeping me thinking. O Lord, I dream about a Z1 bugs free! (dream only)
might not be
eclyptos said:
Yes, Yes, I am glad that I am not alone. It was less sensitive even before I turned off the "keyboard swipe" thing. So not really know if it's related to that features, it shouldn't, but you confirmed a "bug" which was keeping me thinking. O Lord, I dream about a Z1 bugs free! (dream only)
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Click to collapse
Well that Alarm swipe might not be a bug actually, ive tried it back and forth and if you "lazy" swipe it fast like you would when it rings in the morning it wont turn off. But if you do apply pressure and swipe slow it will turn off. Not a huge problem for me since it actually help me getting out of bed
Jonas740 said:
Well that Alarm swipe might not be a bug actually, ive tried it back and forth and if you "lazy" swipe it fast like you would when it rings in the morning it wont turn off. But if you do apply pressure and swipe slow it will turn off. Not a huge problem for me since it actually help me getting out of bed
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Click to collapse
Of curse, it help me too, I get angry because of that so I have to leave my bed ..LOL..
The thing is, who know if it was meant to be like that? It was made with that purpose? Because if it isn't then it's a "bug".
Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
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Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.