Issues with my Moto E4 Plus - Moto E4 Plus Questions & Answers

Hi,
I have got 4 moto e4 plus phones
there r lot of issues with the model
just 1 week used phones
hangs a lot...we have to do a hard reset to make it work fine
Battery 5000 mah but it dries down for a normal usage of whatsapp and facebook
once in while a speaker symbol pops up and goes off ..happens every few mins
do advice i have just listed this issues which happens in all motoe4 plus phone

The issues which you mentioned doesn't happen with me...
Go to a moto service center and get it fixed. Or ask for a replacement.

Related

[Q] Can you prevent kitkit install popup?

I ordered a Moto X for my 93 year old father. This will be his first smartphone. He currently has an old flip phone, and it is getting too hard from him to see the tiny screen. So I have been trying the demo of Big Launcher on my moto x, and I think it will work perfectly for him. Everything thing on the screen is HUGE. But there is a bug with text messages on 4.4, that they stated is not present on 4.2.2.
So, I am hoping the phone we ordered from Amazon comes with 4.2.2, and I just won't install the 4.4 update until Big Launcher is fixed. Question is, I seem to recall the 4.3 update on my GS4 popping up from time to time, which was annoying, because I did not want to install it at the time.
Will the moto x do the same thing? I installed it on my Moto X the first time I got the notification so I don't what the behavior will be, and I would rather he not keep getting the popup on his screen if it can be avoided. If so, is there a way to keep the popup notifications from happening? Thanks all.
I believe if you go to Settings->Apps->All->Updater and just disable it, you'll never have that problem. I haven't tested this, but it should do the trick.
Sent from my XT1060

Delayed or not receiving Notifications?

Hi everyone,
I have had the Moto G 2nd Gen for about 10 days now and I have noticed that notifications from several apps (Exchange email, Gmail, Whatspp, Facebook...) are either delayed by a few hours or don't come at all. This happens on both Wifi or my network. Has anyone else experienced this ?
I have tried the following with no success:
1- disable Wifi optimization
2- factory reset phone
3- Installed PNF No-Root and set hearbeat to 5min
4- Cleared data & cache of apps
My phone is not rooted running 4.4.4
Thanks
Yes I am having the same problem this is my thread on the subject:http://forum.xda-developers.com/moto-g-2014/help/notification-problems-t2875216
I have tried 1, 2 and 4 of your attempts to fix it to no avail.
Before I reset the phone all notifications showed the correct time that they should have come, for example if I slept the phone at 10:40 and a notification came at 10:44, I then woke the phone at 10:50 the phone would immediately buzz and sound but it would say the notification came at 10:44 in the notification draw.
However after the factory reset of the device in the same situation the notification draw would show 10:50 but I know that is wrong because WhatsApp for instance will say the correct 10:44 timestamp on the message in the app.
Notifications when the phone is awake come through perfectly every time.
The problem is actually not limited to just notifications, I play music from my phone, when the the phone is awake it plays perfectly, when you sleep the phone, the music will carry on playing but occasionally it will have a hiccup where it will stop playing for a split second then carry on, and sometimes at the end of a song you expect the next song to start but it never will, if you then wake the device the song will start playing like nothing was wrong (exactly how the notification problem is).
I don't know what the problem is I suspect something to do with bad software or faulty hardware if there is a specific part of the hardware that only comes into play when sleeping (I don't know if there is or not).
What are the specifics of your phone? Mine is a XT1068 8GB Dual SIM Retail GB completely stock 4.4.4, the system version is: 21.11.14.titan_retgb.retbgall.en.GB retgb, will be good to know if this affects specific versions of the phone or any version, to narrow down the problem.
The problem is also completely random I cannot 'make' the problem happen it just does.
Mine is the same as yours XT1068 8GB Dual SIM Retail GB 21.11.14.titan_retgb.retbgall.en.GB retgb.
I also have the same problem with music, I also noticed this with chromecast, it seems to loose connection after playing one track.
I contacted Motorola assist and they said replace the phone. I'm not sure if replacing it will solve the problem, I'm guessing this is a software issue. I
I got it from Amazon UK, I'm thinking of returning this and going back to my Galaxy Nexus and wait for the new Nexus phone.
Because we have the same software version I more strongly suspect this is a software issue now, I'm not sure what to do, I don't really want to return the phone as I will be left phoneless and a replacement would just come with the same software.
Another option would be to re flash to a different software version (an international version) but that will invalidate the warranty.
Not really sure what to do, would be good hearing if any retGB people are not having any problems, if any are reading this thread? or if any non retGB are having this problem.
jay2the1 said:
Yes I am having the same problem this is my thread on the subject:http://forum.xda-developers.com/moto-g-2014/help/notification-problems-t2875216
[...]
The problem is actually not limited to just notifications, I play music from my phone, when the the phone is awake it plays perfectly, when you sleep the phone, the music will carry on playing but occasionally it will have a hiccup where it will stop playing for a split second then carry on, and sometimes at the end of a song you expect the next song to start but it never will, if you then wake the device the song will start playing like nothing was wrong (exactly how the notification problem is).
I don't know what the problem is I suspect something to do with bad software or faulty hardware if there is a specific part of the hardware that only comes into play when sleeping (I don't know if there is or not).
What are the specifics of your phone? Mine is a XT1068 8GB Dual SIM Retail GB completely stock 4.4.4, the system version is: 21.11.14.titan_retgb.retbgall.en.GB retgb, will be good to know if this affects specific versions of the phone or any version, to narrow down the problem.
The problem is also completely random I cannot 'make' the problem happen it just does.
Click to expand...
Click to collapse
For notification problem read description of https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
and yes I also have same problem for play music my phone is XT1068 16gb retaildsdsall.en.03.retin
I think you should create new thread for play music problem, seems like we all have that
bhavin192 said:
For notification problem read description of https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer.noroot&hl=en
and yes I also have same problem for play music my phone is XT1068 16gb retaildsdsall.en.03.retin
I think you should create new thread for play music problem, seems like we all have that
Click to expand...
Click to collapse
:\ it doesn't look like that app fixes it even when changing the interval to 1min.
I've sort of found a way to at least make it happen to test stuff, using 2 devices I have installed Telegram on both and set each device up with different numbers so I can message from one device to the other, using the other device to the Moto G if I send messages sometimes the notification is instant, sometimes it is a minute later, there is no pattern on whether it will receive it instantly or delayed, however waking the device will always make the phone buzz if it is delayed.
If I add my tablet into the mix (tablet and Moto G on the same number) the difference is very stark, sending 5 quick fire messages the tablet buzzes for every message, the Moto G may buzz for the first and maybe the 2nd but then nothing for the other 3, or none at all, or none and then double beep on the last message or a little time after the last message. (all this is on WiFi)
The best news is that it has eventually beeped within a couple of minutes for every message, but in a conversation on WhatsApp a couple of minutes is a long time.
Again if the phone is awake or playing music while sleeping it works perfect a beep for every message every time (WiFi Again). (I know PNF is only a partial fix for WhatsApp and Telegram but I can't test it easily with Gmail and the main concern is WhatsApp as I want those messages without delay)
It's definitely something to do with keeping the phone 'active', if it's playing the music it works, if it's doing nothing it is literally like it's sleeping on the job.
I'm going to test on 3G but seems to work almost perfect so far (I haven't really used my phone on 3G much as I'm normally on WiFi)
@katkat911 can you tell me about your WiFi setup it isn't TP-Link is it? because I'm wondering if it could be a WiFi setup issue as my phone originally couldn't even detect my router until I changed some settings. (I know you have the problem on 3G too)
Apologies if this is a bit rambly I want to put my casual findings out there in order to let others have the information.
Been testing on 3G, after the phone is slept all notifications work perfectly for 10 minutes with the phone buzzing a second or 2 after my tablet, if you sleep the phone and send a message after 10 minutes the phone will only buzz after 30 minutes from being slept (ie the heartbeat).
I've reinstalled PNF app and will experiment more tomorrow, still not sure how I will fix WiFi but I think a little more experimentation is required (yet doesn't make sense why my tablet always works 100% and the phone doesn't when using the same router)
jay2the1 said:
:\ it doesn't look like that app fixes it even when changing the interval to 1min.
I've sort of found a way to at least make it happen to test stuff, using 2 devices I have installed Telegram on both and set each device up with different numbers so I can message from one device to the other, using the other device to the Moto G if I send messages sometimes the notification is instant, sometimes it is a minute later, there is no pattern on whether it will receive it instantly or delayed, however waking the device will always make the phone buzz if it is delayed.
If I add my tablet into the mix (tablet and Moto G on the same number) the difference is very stark, sending 5 quick fire messages the tablet buzzes for every message, the Moto G may buzz for the first and maybe the 2nd but then nothing for the other 3, or none at all, or none and then double beep on the last message or a little time after the last message. (all this is on WiFi)
The best news is that it has eventually beeped within a couple of minutes for every message, but in a conversation on WhatsApp a couple of minutes is a long time.
Again if the phone is awake or playing music while sleeping it works perfect a beep for every message every time (WiFi Again). (I know PNF is only a partial fix for WhatsApp and Telegram but I can't test it easily with Gmail and the main concern is WhatsApp as I want those messages without delay)
It's definitely something to do with keeping the phone 'active', if it's playing the music it works, if it's doing nothing it is literally like it's sleeping on the job.
I'm going to test on 3G but seems to work almost perfect so far (I haven't really used my phone on 3G much as I'm normally on WiFi)
@katkat911 can you tell me about your WiFi setup it isn't TP-Link is it? because I'm wondering if it could be a WiFi setup issue as my phone originally couldn't even detect my router until I changed some settings. (I know you have the problem on 3G too)
Apologies if this is a bit rambly I want to put my casual findings out there in order to let others have the information.
Click to expand...
Click to collapse
I agree with you that it has something to do with phone going to sleep. My WiFi router is Netgear. I have they same problem with every other WiFi network and also on 3G. I didnt have this problem on my previous phone Galaxy Nexus.
PNF doesnt seem to work at all.
Notification problem is proved. I also have the issue. that 10 mins theory is absolutely right. as both of you have done good research, I would suggest one of you create a question at https://forums.motorola.com/hives/e3ec93b1d7/summary and summarize all your findings. Some one from Motorola will respond definitely. I see this as a deep sleep issue with the kernel. Once submitted, you can share the link of your thread here. I and others will comment confirming this as a common problem.
You may have to first register with your moto id or may be google id.
anshumandash said:
Notification problem is proved. I also have the issue. that 10 mins theory is absolutely right. as both of you have done good research, I would suggest one of you create a question at https://forums.motorola.com/hives/e3ec93b1d7/summary and summarize all your findings. Some one from Motorola will respond definitely. I see this as a deep sleep issue with the kernel. Once submitted, you can share the link of your thread here. I and others will comment confirming this as a common problem.
You may have to first register with your moto id or may be google id.
Click to expand...
Click to collapse
I have posted this on the Motoral forums here https://forums.motorola.com/posts/dbb4806484
I have been experimenting again today, the problem is significantly worse on WiFi notifications are much slower than on 3G, the problem seems completely unreplicable, sometimes notifications come though aOK even after I have left the device sleeping for an hour (using WiFi) or sometimes the notification will be delayed for several minutes even if it has only just been slept (again using WiFi), 3G on the other hand there is a definite 10 minute cut off from sleeping the device.
I've had PNF installed since last night and it doesn't help WiFi at all, but 3G it might, I say might because sometimes after 10 minutes (even an hour later) if I send a notification I do receive it straight away (something that never happened before I installed PNF) but then sometimes it doesn't and it's delayed for several minutes again.
I will join the Moto forum and add my weight to that when I get back to my computer as you need to sign in with a Google account.
I've also noticed that if the phone is sleeping whilst charging notifications work flawlessly in much the same way playing music while the device is sleeping they do. I've posted this finding in the Moto forums as well.
Fingers crossed we get a solution :fingers-crossed:
jay2the1 said:
I've also noticed that if the phone is sleeping whilst charging notifications work flawlessly in much the same way playing music while the device is sleeping they do. I've posted this finding in the Moto forums as well.
Fingers crossed we get a solution :fingers-crossed:
Click to expand...
Click to collapse
I have also noticed that. It seems that many are having this issue, so far no reply from Motorola
Motorola might be investigating about it. Yesterday i went back to dalvik from art. I tested the notifications the while day. On Wi-Fi, i didn't see the delays any more. In 3g many tests were successful even after 1hr of deep sleep. Only at 4pm India time i found a delay of 22 mins for whatsapp notification. There i also realized that it had switched to 2g due to bad signal in that room. I was definitely having problem when i was on art. Last night i also got the ota for build 23. I see that the kernel is updated. I will monitor one more day and report here.
Motorola has at least seen the post even with no reply, I just hope they are busy behind the scenes working out what is wrong so they can fix it.
I've never used ART (I'm completely stock), and all the problems are still happening today, unfortunately Telegram is being DDoS'd today so haven't been able to test anything out.
It will be interesting to hear if the update you received helps in any way, esp with the updated kernel, since your retGB device received it hopefully ours may do soon too.
As far as I can tell it doesn't affect calls and SMS, but I simply don't use SMS or calls at all (WhatsApp ftw) so my testing has been the odd 'prank' phone call from my 2nd phone and it rings every time, but it's not enough to confirm if it's a fluke or if in fact it does not affect phone calls/SMS.
SMS and calls won't be impacted due to this. It's mostly related to deep sleep state of the phone. It will impact data connectivity mostly.
I have been testing as and when possible after the update. On Wi-Fi, I didn't see any delays for WhatsApp, Facebook notification, exchange mails through nine app even if the phone was in sleep mode fur an hour or so. I saw 1 min delay in Viber twice.
anshumandash said:
SMS and calls won't be impacted due to this. It's mostly related to deep sleep state of the phone. It will impact data connectivity mostly.
I have been testing as and when possible after the update. On Wi-Fi, I didn't see any delays for WhatsApp, Facebook notification, exchange mails through nine app even if the phone was in sleep mode fur an hour or so. I saw 1 min delay in Viber twice.
Click to expand...
Click to collapse
That's good news, hopefully the update has indeed fixed it, there's no indication when the update will hit the UK but if it does fix it then ASAP I hope.
anshumandash said:
SMS and calls won't be impacted due to this. It's mostly related to deep sleep state of the phone. It will impact data connectivity mostly.
I have been testing as and when possible after the update. On Wi-Fi, I didn't see any delays for WhatsApp, Facebook notification, exchange mails through nine app even if the phone was in sleep mode fur an hour or so. I saw 1 min delay in Viber twice.
Click to expand...
Click to collapse
How is the phone with the new OTA update ? are notifications still delayed?
There's still no word from Motorola
katkat911 said:
How is the phone with the new OTA update ? are notifications still delayed?
There's still no word from Motorola
Click to expand...
Click to collapse
In a different thread Motorola amin had mentioned that they are investigating the notification delay issue. I don't see much delays after the update. There are few mins here and there, but mostly good. If you haven't received the update yet, check the ota thread and update manually. It's the same update. Then see if you find any improvement.
I got the OTA update yesterday and I'm still having the same issues

[Bugcollection] Which bugs did you encounter in Lollipop?

Hey guys,
I am using my Moto X (XT1052) for almost 2 years now. It is/was the best android phone I've had so far. It was smooth, had no hangs and just did what it was supposed to do. Since I received the Update to 5.1 I keep on having real strange issues and it really bothers me because it really renders the phone useless at times. And since I couldnt find another thread with all bugs collected in one place, I am going to start my own thread.
So which bugs did I find so far?
1.Youtube and other video services don't work all the time
(They work sometimes, but the the video stops, tries to resume and ends up in a loop trying to load the video. Often only a reboot helps.)
2. Battery consumption in general has become way worse (cell-standby)
3. Random "Optimizing apps" after a reboot
4. No Active Display with handsover (I know this isn't a feature anymore, but to me this is a bug as well)
5. Missing energy widget
6. Wifi range has reduced significantly and seems to be buggy at times (can't always tell if it's my router or the phone, but mostly it's the phone)
7. Sometimes the phone uses mobile data instead of wifi, even if connected
8. Vibration mode (important notifications only) doesnt always end properly and the phone doesn't start vibrating again after the set time or alarm
I think that's it for now. But this clearly is enough for me.
So please Moto guys do something! If you need logcats or anything else, let me know and I ll help out as good as I can. I was one of those who patiently waited for an update instead of crying for one, because I wanted a stable one rather than a fast and unstable one. So either fix it, or I ll have to return my Moto X. The phone in its' current state is useless for me. Especially as I can't even downgrade without having to risk a full brick. So please do something and push an update to either allow downgrading, or fix the existing bugs!
Sent from my XT1052 using XDA Free mobile app
N00BY0815 said:
Hey guys,
Sent from my XT1052 using XDA Free mobile app
Click to expand...
Click to collapse
I miss this very badly
"No Active Display with handsover"
Now I have to tap or take my phone to see notifications... :crying:
I switched over to CM and all is going great of course at a small cost of losing Moto voice feature but I can most certainly live without it. I've got very decent battery life of 5-6hours of screen time over a span of 13hours. No over heating issues and usually cell standby sits at 2% usage which is absolutely fine for me.. Even the hand wave gesture works with active display. I'm so happy with how stable it is with CM. Living with a bug free phone for now.
Sent from my Moto X
Random Crashes followed by optimization boot
I have been getting random crashes that lead to the phone shutting off. When I turn it back on, it takes FOREVER to optimize 92 apps. I don't have even 30 apps on the phone!
I did a factory reset and still have this problem. It's happening every couple of days. It's making my experience with this phone very frustrating!
Some more issues I've found:
Soundproblem, sometimes when I switch e.g. from twitch to spotify and then try to increase or decrease the volume, I get a crackling sound every time I push the button. Sometimes it disappears after a certain time of not playing anything, but mostly again only a reboot helps.
The phone unlocks itself more often in my pockets for no obvious reason.
The unlock on the ActiveDisplay unlockscreen often only leads to the normal unlocking screen instead of the homescreen. Same thing when I try to open notifications. Mostly those apps run, but I get to see the normal lockscreen, instead of the app with the notification.
Sent from my XT1052 using XDA Free mobile app
I think I found a fix for the YouTube problem.
Press the power button and keep it pressed till you feel another vibrate ie. After the power menu pops up.
That seems to solve it
Sent from my XT1052 using Tapatalk
adity said:
I think I found a fix for the YouTube problem.
Press the power button and keep it pressed till you feel another vibrate ie. After the power menu pops up.
That seems to solve it
Sent from my XT1052 using Tapatalk
Click to expand...
Click to collapse
Well that's not exactly what I would call a fix it appears to work sometimes though. I also noticed that simply changing the video quality from let's say 720p to 480p often resolves the issues. I mostly get the video bug, when I am trying to watch things in 720p or above. Maybe it is a codec problem? A broken lib?
Sent from my XT1052 using XDA Free mobile app
For YouTube, you could get another app. I stopped the cell standby issue by turning off carrier internet when not needed. Install greenify, servicely, battery saver, and power nap. 1 I too have random optimizing of apps. 2 pocket dials have increased, 3 if I tap on the phone icon from messaging app to make call to that person, I have to exit out of the SMS app before I see the call screen. 4 sometimes when I'm multi tasking I go back to another app but the app reloads and doesn't take me to where I was. 5 Google now voice only responds 30% of the time when i say hello google. Some other problems I have noticed but can't think of right now
---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------
Good thing I waited for a version that I could go back to kit kat because it didn't update the bootloader to lollipop. This is the thread if anyone is interested. I flashed this rom for xt1053 on my Rogers xt 1058, with only speaker phone not working away from WiFi for some reason, but that's if you flash on another moto x besides xt1053. http://forum.xda-developers.com/showthread.php?t=3155843
1. Battery drain (cell standby) makes the phone unusable.
2. WiFi does not connect or only works rarely now.
- download two times on whatsapp
- dialler doesnt dial a call
Sent from my XT1052
Cell Standby Battery drain is the worst..
Randomly restarting and optimizing apps has been a huge problem as well.
I miss the wave to wake for active notifications...
But what I really hate about 5.1, is that when using wifi my mobile radio keeps active all the time...
This drains the battery while being on wifi...
Funny enough, when I'm on mobile data, everything is ok and mobile radio is active only when needed by the apps...
On wifi on the other hand, oh man... it's active all the time...

Freaking problems after upgraded to 5.1 lollipop

To all you guys who had upgraded to 5.1 and not located in the US, did you faced these 3 problems?
1) when dialing 1800 numbers, the stupid phone app automatically input a + in-front of the 1800 and straightaway dialed to the US. Is there anyway to prevent the phone from adding the "+" sign whenever it detected "1"? I know this is a verizon phone but is there a way to fix this nonsense? I have been billed for overseas calls so many times even after hanging up the phone within 1-2 secs upon hearing American accent voice msgs.
2) battery drain problem had became more severed. Left 10% after 7 hrs of usage. Before 5.1, still got 40% after a whole day usage.
3) When the phone is locked and someone called, the phone will ring but no way to pick up the call until the phone is unlock.
Damn pissed off at motorolo for releasing a half-f*** update. Until now it is almost two months and still no fixes.
After the update my phone has been utter **** and i live in the US. I have the same battery drain problems as you, and i get the black screen of death, where the phone wont come back from deep sleep. I really wish moto didn't rush this update even though the public out cries were pressuring them for the quick release. For the love of all that is moto and remotely turbo they need to go back and make a stable rom for us or at least unlock our bootloaders so our highly competent xda developers can work on some custom roms that correct these unprofessional releases. This might be the last exclusive device i ever purchase from Verizon.

cell tower issues

My grandfauther has a droid turbo, and as of late it has been dropping calls, not reciving them, and not able to send calls out, plus the battery is getting really bad. Is rooting this and installing twrp going to help me in any way?
youngherobrine1 said:
My grandfauther has a droid turbo, and as of late it has been dropping calls, not reciving them, and not able to send calls out, plus the battery is getting really bad. Is rooting this and installing twrp going to help me in any way?
Click to expand...
Click to collapse
A lot of Droid Turbo batteries are going bad as the phone was released in late 2014. Even over in the custom ROM threads that's a common complaint, about phone shutting off even with 50% battery supposedly showing. There are battery replacements you can buy and YouTube videos showing how to do it. But it's not for the faint of heart. If you try to do it yourself you can mess up something internally, like the temperature sensor.
Rooting and installing TWRP will get you more current security updates and features with a custom ROM, but won't necessarily solve call sending/receiving or battery issues. A factory reset might solve the calls issue.

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