Two days ago, out of a sudden my phone stopped connecting to the carrier (Rogers, Canada). I can't call, send text, or use data at all. When I go into Access Point Names, my Xperia Z shows the lterogers.apn installed. If I go into Service Providers I can see a list of Canadian networks, I've tried connecting to the LTE, 3G, and 2G networks of Rogers to no avail. Also, I tried my SIM in a Nexus 5 and it works, I also went to the company and there are no issues with my account at all. Any advice on how to solve this?
same problem
Jotamide said:
Two days ago, out of a sudden my phone stopped connecting to the carrier (Rogers, Canada). I can't call, send text, or use data at all. When I go into Access Point Names, my Xperia Z shows the lterogers.apn installed. If I go into Service Providers I can see a list of Canadian networks, I've tried connecting to the LTE, 3G, and 2G networks of Rogers to no avail. Also, I tried my SIM in a Nexus 5 and it works, I also went to the company and there are no issues with my account at all. Any advice on how to solve this?
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Click to collapse
Hey guys
I'm having the exact same problem! Haver only had the phone a month - previous xperia z replaced due to sudden death - and then this morning I lost my mobile data connection, closely followed by my entire reception. I've repaired/reset the phone multiple times, all per Sony's instructions without any luck. Hoping someone around here has a fix for me!!! At the moment just bashing my head against the wall with this phone and its issues!
Peter
????
Have you solved the problem ? I have same issue , after many others...pls help
Hi Everyone,
Anyone having same problem w/ signal if its set to 4G/3G/GSM,? I never had issue with previous firmware but issue just started w/ 5.1.1, I tried downgrading and it works, and upgrade back to 5.1.1 and experiencing same issue, if i'll select "GSM only" I have high signal.
Any solution for this or changing baseband?
Thank you.
Shizuwi said:
Hi Everyone,
Anyone having same problem w/ signal if its set to 4G/3G/GSM,? I never had issue with previous firmware but issue just started w/ 5.1.1, I tried downgrading and it works, and upgrade back to 5.1.1 and experiencing same issue, if i'll select "GSM only" I have high signal.
Any solution for this or changing baseband?
Thank you.
Click to expand...
Click to collapse
I experienced the same problem on .546, here in Dallas AT&T has a strong LTE signal but my z3 only showed one bar consistently throughout the day. I found no way to remedy this other than downgrade back to 5.0.2.
Sony xperia z3c mobile data problem
Hi,
sorry for my bad english. After the latest aktualization 23.4.A.0.546 (Android 5.1.1) I have a problem with interrupted mobile data connection (3G, 2G), permanently connect, disconnect. 4G holds on (done up), but very bad signal, rather none. Device is factory reseted after the actualization, sim card is OK, operator (T-mobile CZ) doesn’t see any problem with configuration. Before the actualization no problem. Question posted on official technical support Sony a week without response. In my opinion - bugged actualization. Anyone any idea?
Sony xperia Z3 compact
T-mobile Czech republic operator
Issues
The 4g is really weak but I'm also having trouble with phone calls. The caller cannot always hear me. I have to switch back and forth between speaker and handset. As a result callers hang up on me but also because the signal is weak my calls drop. Another issue I have is when I logonto WiFi all running apps fail to operate data specific features. For example if I long g into WiFi my whatsapp will stop sending and receiving messages and if I go back up cellular those messages will sometimes leave the queue but generally I have to restart my phone.
Body lock feature on smart lock does not work, first day out out caused me a huge problem with a girl I was seeing. I should add that these issues are also being experience by my friend, we both have the z3c USA version.
yeah I am having issues as well where it drops out and gets weak. I have another 4g phone on the same network and that isnt having the issues.
edit: using 23.4.A.0.546 - Unbranded - BALTIC (1288-5413) on a UK z3c
I have no problems with signal strength. In the place of my tests I have always 100% coverage.
But I have observed very slow change 3g / 2g to lte (preferred) / 3g / 2g. The delay was 2 to 3 minutes to switch from 3G to LTE. I have done many many tests.
Maybe finally I managed to solve: I have opened mobile mode info with * # * # 4636 # * # * and I changed mode LTE / WCDMA. Now the connection to LTE is faster, 15 to 20 seconds.
Maybe you can try the mobile mode info.
I continue to report more tests.
I using NCB 1288-5411 23.4.A.0.546_R14C (Nordic Combined) customized Slim Wajk . In Spain.
Lte only
That works for me but now I cannot make calls because voice is handled in the 3g network. Ideas?
---------- Post added at 12:57 PM ---------- Previous post was at 12:50 PM ----------
Lte/GSM(auto prl) works for me and resolves the data issues
I switched to the UK o2 version (my carrier) and things seem to be back to normal and I now have the NFC icon in the notifcation panel, something absent on the version I had installed before.
very odd. but I like the o2 version as it allows me to chose just 4g/3g/2g etc for when I am in areas of bad signal, not something the other versions give you as much control over.
Blah
Still the same issues. Hopefully Sony can patch this.
Azazelix said:
Hi,
sorry for my bad english. After the latest aktualization 23.4.A.0.546 (Android 5.1.1) I have a problem with interrupted mobile data connection (3G, 2G), permanently connect, disconnect. 4G holds on (done up), but very bad signal, rather none. Device is factory reseted after the actualization, sim card is OK, operator (T-mobile CZ) doesn’t see any problem with configuration. Before the actualization no problem. Question posted on official technical support Sony a week without response. In my opinion - bugged actualization. Anyone any idea?
Sony xperia Z3 compact
T-mobile Czech republic operator
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Click to collapse
Hi Azazelix,
I'm also in TMCZ network and I used to have data connection problems (losing data connection when travelling) with others than T-Mobile CZ branded fw.
Since I'm on branded TMCZ LP fw, all problems are gone.
I'm guessing it might have something to do with radio version -> now I have 8974-AAAAANAZQ-00063-42 and no problems.
As far as I know TMCZ branded 5.1 is not released yet! -> thus my suggestion for going back to latest TMCZ branded fw and hold on until TMCZ branded 5.1
is gonna get released.
Good luck to you!
The Sony support forums suggested that you changed your app settings. In your app settings where it says ipv6, change it to ipv4. This seems to have worked for me however I'm still having issues with people hearing me when I use speaker phone.
No news? Im brazillian. The same problem with 5.1.1
Unique solution is back to 5.0.2?
Hi All,
I got my Mix from the Shanghai store and am currently in the Netherlands with a Dutch vodafone SIM.
Most of the time, everything works perfectly, but sometimes the phone just loses connectivity completely (no data, no calls, no sms). This happened both in Shanghai and in the Netherlands. If I go into APN settings, play around with a few options (switch protocol from ipv4 to 6 and back again) it will start working again eventually.
At first I thought it was just a roaming related issue, but it keeps happening everywhere. I don't think it's the SIM because it works perfectly on my last phone (an s6 edge from Hong Kong).
Is this a known issue? Do I have a defective unit? Should I get a new sim? Flash a ROM? Many thanks,
J
I have noticed that since 4.5.0 and now OB 18, I have received multiple complaints from people trying to call me saying that they are not able to reach my number, when I am in my home.
The same people have been able to call me and talk to me everyday before that. I don't know if this is a network provider issue or some issue in the software.
Although if it is a network provider issue, then this should have been happening in any version of OOS before 4.5.0
Are any of you facing the same or similar issue?
Network provider : airtel india (if it matters)
Install your old os rom then see is there any problem or not. If there isn't any then update your phone again. This happened maybe because of a slight error while installing thr the new software
Hi I have a refurbished S10 from the iOutlet, works OK apart from WiFi calling. I can hear the other caller but they find the conversation at a very low level and distorted. Works fine externally using a 4G signal which rules out the microphone and WiFi calling is spot on at home for my wife on her iPhone 11 Pro which clears the router. I have tried the usual things, switching WiFi calling off and back on, taking the sim and even factory reset the phone. I have noticed that the phone must have been on O2 from new as the firmware appears to be customised with none removable O2 apps. I also noticed that the wifi calling symbol is not constant and flickers - could the O2 modified firmware affect WiFi calling, I'm on a Smarty mobile sim, the same used to happen when I was on EE a few months ago, thanks