Haven't posted here in many years. Glad to see it's still a good source for information.
I have had many S6 actives (love the phone, but love to break them apparently). I recently got my girlfriend one for her birthday to upgrade her from her old iPhone 4. It was factory refurbished. Everything worked great on it out of the box for a day or two. My satellite internet was down so we didn't do any updates. When the internet came back up, I proceeded to do the massive amount of updates. However, during one of the software updates, the internet went down and when it came back up, the update resumed. The new 7.0 was installed but the phone now freezes and randomly restarts. I don't know if the update got corrupted from the internet lapse during download of if the phone just doesn't like the new software.
I wiped the cache partition. I did a factory reset. I don't know what else to try.
Is there a way to reinstall the software? Factory reset only wipes the data and doesn't undo the updates unfortunately.
Any information on the matter would be appreciated.
Thanks
Sam
Android version: 7.0
Baseband: G890AUCS6DQH1
Kernel version: 3.10.61-10950877
Related
[Q] Wi-Fi connection "completely dead" - Not connecting to ANY network at all !
I have ATT SM-N900A.
Rooted via Kingo root since day one (back in mid December). Never had any issues.
Everything worked just fine - then I lose W-Fi connectivity 'literally' overnight last week.
I am still running 4.3. There were no software updates or new apps installed when this happened.
In fact, I was on 7 days cruise in the middle of the Caribbean, (data roaming turned off because
the ship was getting expensive 4G service) - when my Wifi abilities completely died. No changes
to the phone that I know of that could have caused this.
I remember checking WiFi on TUE night and the "Royal Caribbean' wifi was available in my stateroom.
At $30 per hour or $60 per day I decided to wait until we get ashore the next day so I could
connect to WiFi in a bar or cafe.
The next morning on WED - once off the ship I tried to turn the WiFi on - no luck. Restarted, shut it off,
took the battery out for a few minutes - still no WiFi the phone does not see and cannot connect
to ANY NETWORKS - None !
Came home from the cruise on Sunday - backed everything up - then performed factory reset
fully expecting to resolve the issue. NOPE Still no Wifi of any kind, cannot see any networks at
all - the wifi icon is never bright green like other active icons - it's only dimmed green as its trying to find
networks, then just goes gray (off)
At this point I am thinking its a hardware issue (dead wifi modem?) - EVERYTHING else on the
phone works just fine (the mini SD card is not corrupted - I also tested the phone without the SD card in the
phone as I found one person who had the same problem and the SD card was the culprit)
Talked to ATT customer service tonight. They suggested I go to their local ATT repair facility or Best Buy
Samsung kiosk to get the 4.4 ATT update and then do another factory reset - to see if that fixes the problem.
If it does not - then they would replace the phone under warranty..
I have some questions:
- 1) any suggestion to fix this (if the 4.4 update does not help....or before I even go to get the 4.4)
- 2) if I unroot via Kingo - will they know that my phone was rooted (and potentially deny the replacement
under warranty which they are now offering if the problem persist). I think that Kingo can unroot just fine, but
does it reset the counter?
Any advice or suggestions how to fix this issue with WIFI or how to present a phone for replacement to ATT that
will qualify - will be greatly appreciated.
Thank you in advance.
There's no "rooting counter". There used to be a ROM Flash counter, but since you can't flash ROMs anyway ... (Safestrap isn't glashing ROMs.)
I'd prefer to not get 4.4, but you can probably restore to MJ5 using the thread here. And I do suspect it's a sudden hardware failure. Software doesn't suddenly break (at least, after 40 years of writing it, that's been my experience). Hardware breaks all the time.
Unrooting via Kingo shouldn't leave anything they'll find. And their tool (in the store) will flash 4.4.2 over 4.3 - but that means no root and, for now, no slots in Safestrap. And if they replace the phone it's probably going to be 4.4.2. (If you go to an AT&T device support center for the replacement, ask really nicely whether they have any refurbs that are still on 4.3 [if that's what you prefer - I have my updater frozen until we get flash and Safestrap on 4.4.2].)
Thank you very much for your reply.
I should add that I actually just unrooted via Kingo a few minutes ago.
the "CUSTOM" script with the big lock is now gone from the screen when booting up
and under About Device > Status > Device Status it now reads "Official" instead of "Custom".
How do I check to see if knox counter is tripped ? From what you are saying it looks like I am all set.
Is there anything else I need to do to make sure that they cannot tell that the phone was rooted?
Ultimately, I would still prefer to fix the wifi issue without replacing the phone.
...same as you however - I think that updating to 4.4 wil not resolve anything as i think it is
hardware problem as well.
Thanks for the tip about asking for 4.3 replacement !
PS:
what do you mean by:
"I'd prefer to not get 4.4, but you can probably restore to MJ5 "
What is MJ5, and what is slots in Safestrap ?
Thank you !!
I had a similar issue on my Xperia TL and so I thought I would wipe the OS and reinstall it... HARD BRICK'd the phone on a STOCK install via Flashtool. It wasnt like the phone was rooted either.
Turns out it was indeed a physical modem issue. It took me three days to unbrick the phone... I went through torment to get it unbricked. After it was unbricked... I used it for a few days... no good signal at all. Dang wifi and 4G bounced all over the place. I could buy another modem and replace it. AND then I could use the phone again. I said F it ... got a note 3.
On a serious note, you have a hardware prob bro... futz with it if you like... you will make it really non-functional... pull the warranty and get it fixed.
WatchFan1 said:
How do I check to see if knox counter is tripped ?
Click to expand...
Click to collapse
Reboot to recovery. (From power off, Volume+/Home/Power.) But I've never heard of Kingo tripping Knox.
Is there anything else I need to do to make sure that they cannot tell that the phone was rooted?
Click to expand...
Click to collapse
It depends on how thoroughly they check. If they look for deleted files they'll probably find something, but they'll most likely flash 4.4.2 first, and that wipes out any signs of the rooting. (The people at the stores aren't engineers or system programmers, it doesn't work, the book says to flash a new ROM, they do it. It still doesn't work, they replace the phone.)
what do you mean by:
"I'd prefer to not get 4.4, but you can probably restore to MJ5 "
What is MJ5, and what is slots in Safestrap ?
Click to expand...
Click to collapse
MJ5 is th version of firmware we had before the NB4 update, which is probably what you're on now.
Safestrap is the only way to change ROMs in the Note 3. The bootloader is locked, so you can't just flash a ROM. Safestrap intercepts the boot process and runs the ROM you have in it as the "Current" one. Version 3.71, for 4.3, allows you to have the original ROM plus 4 others in "slots" you set up. So if, for instance, you want to play around with your setup, but be able to get back to what you llike if you mess up, you can back up the current ROM, restore it to a slot and mess around with the one in the slot. Every time you make a change you like, back up again. Make a change you don't like and restore the backup.
Or keep a few ROMS on hand. Maybe one that runs really fast but eats battery like crazy. Another one that's not that fast but you can get almost forever on the battery. Reboot into whichever one you need.
Go to 4.4.2 and Safestrap has, the last time I looked in the thread, only 1 slot. And you can't root 4.4.2 yet. Which is why my wife - who considers it a phone with a few games and a calendar, allowed the update she got the other day, while I have my update app frozen. (Not that it would work with a rooted ROM not in the stock slot, but why ask for problems?)
Thanks for the explanation of everything.
I was actually on NB4 already.
Called the local repair ATT center - they do not have any NB3 phones - all replacements are shipped from TX.
To my surprise they did not have the latest 4.4.2 flash and they suggested I go to Best buy !!!! (Unreal !
Went to Best Buy and a fellow in Samsung kiosk had the ATT version of 4.4.2.
We updated the OS, did a factory reset afterwards - the WiFi modem is DEAD as suspected.
Got back to the office, called ATT customer service. They had me download an app and connected to
my phone remotely so they trouble-shoot it. The tech confirmed that the wifi modem is faulty and they
are sending me a replacement phone.
I tried to request 4.3 and he said that it could be 4.3 or 4.4 (depending how long it has been sitting on the
shelf in their warehouse - but the selection is random and there is no way to request a specific OS version.
Good news is that I do not have to be without a phone and will simply return my old phone in the same box.
At least you'll get wifi. Keep your fingers crossed that you get an "old phone". Or that the work on SS doesn't take too long.
Funny enough, I had almost the same thing happen. Went on vacation overseas and turned everything off. Used Wifi sporadically and when I returned home, I had no wifi. Warranty exchange gave me a replacement phone and shortly after that it automatically upgraded to 4.4.2. I actually started a thread but no one had had the same issue as me. Good luck with your new phone.
Great news !
My replacement phone arrived yesterday and to my pleasant surprise it is 4.3.
Its actually MJ5 (the original?) baseband - not NB4.
Kernel is from Thu Oct. 17th 2013.
I guess I can just leave it 'as is' correct?
In a meanwhile that baby got rooted on Kingo immediately and the "AT&T update app"
was frozen with Titanium backup really quickly
Thanks everyone for your comments and suggestions.
Even with WiFi, LTE and Bluetooth enabled not able to update or install new apps using Google play store on watch.
Just says downloaded pending and doesn't download anything. Tried for several days on wifi and off.
Should I reset the watch?
I had the same issue the other day. I tried everything I could but ultimately a reset is what fixed it.
Thanks I reset and it fixed. Now LTE is not working with Verizon.
I just started having this issue. LG Watch Sport with build NQF430. This is kinda ridiculous. Can't update or install anything. I really don't want to reset this thing again.
HI, I've been having Internet/DNS issues ever since the QJB update. The phone will show LTE signal but there is no data flowing and voice calls don't work (no dial tone). Webpages on the phone and connected hotspot PCs will show a DNS error. Toggling data doesn't help. Only restarting the phone will make data work again.
Multiple attempts at factory resetting, provisional resetting, updating profile/prl and flashing the QJB update in ODIN didn't help.
UPDATE: Issue seems to be related to the update. Downgrading firmware is not possible as far as I know (Odin throws an error message). I had to send the phone back to Samsung for repair (took a week), and all they did was send it back with the old software QI5. Now I'm afraid to update the software.
UPDATE2: Voice also does not work. No dial tone.
mrnamster said:
HI, I've been having Internet/DNS issues ever since the QJB update. The phone will show LTE signal but there is no data flowing. Webpages on the phone and connected hotspot PCs will show a DNS error. Toggling data doesn't help. Only restarting the phone will make data work again.
I thought it was related to the hotspot but it still happened when I was restoring apps right after a factory reset. Multiple attempts at factory resetting, updating profile/prl and flashing the QJB update in ODIN didn't help. I'm afraid getting a replacement phone won't help either.
I am beginning to think it's an app related issue but am not sure. I just did a full wipe and am slowly reinstalling my apps to test and do a process of elimination.
Ever since the update the only other issue I had was with the Samsung Gear app crashing the phone when it connected to my Gear S3 and wants to turn on WiFi while I am using the hotspot (it would make the phone unusable unless I agreed to turn off hotspot to turn on WiFi). for some reason the S3 wants to turn on WiFi even though I disabled all WiFi settings in the Gear app.
Are apps able to cause Internet/DNS problems? Has anybody had this issue? TIA
Click to expand...
Click to collapse
Profile update? PRL update?
Yes tried those
Experiencing the same issues after Sprint rolled out OTA update 'N950USQU2BQJB' along with slower speeds and lag in apps like YouTube and Hulu.
The most glaring difference for me has been terrible battery life since the update.
Have you noticed anything different with your battery life and on screen time that is out of the usual?
Funny you guys say that. Mine does the same after that update too. If I toggle it to air mode. When I turn it back off it will not establish any network. Will have the x and stuck searching for service. It's about every other day. Mine will show LTE and act like all is good. But no data. Done the profile prl updates. That never fixed the issue either.
Software version
N950USQU2BQJB
I am also having issues after this update. Data stalls and transactions constantly have to be refreshed to get something to load. Does anyone know how to use Odin to roll back to another update before this one?
---------- Post added at 11:43 PM ---------- Previous post was at 11:07 PM ----------
I may have gotten somewhere by using DNS Manager to utilize openDNS.... Trying it now and waiting for longer use results but so far so good
https://play.google.com/store/apps/details?id=com.okirat.dnsmanager
Is there a way to ODIN back to an earlier update that won't break KNOX?
Ah, so it is related to the update. I thought I was the only one and that my phone was defective.
I tried rolling back in Odin but it gives an error. It's been stated that you can't downgrade the firmware after taking the update.
I sent it back to Samsung for repair and they sent me back a phone with the old software version N950USQU1AQI5. Way to go Samsung for not fixing the problem but covering it up. It was a hassle being without a phone for a week.
Now I know not to take the update. WiFi calling plus was nice but what's the point if your data doesn't work half the time?
Hello everyone,
Just go a LG-W280A online (Nougat, 7.1.1, NQF43E) and trying to get it to update to Oreo, but no luck so far.
The watch does download the update, but when it comes to install it, it fails verification it seems. I've been through the process at least 5 times already, with a factory reset of the watch in the middle.
Anybody else in Canada have this problem? Is Oreo worth it? If it breaks Google Pay, no, and it's the main reason I bought the watch.
Any help or tips would be appreciated.
Well, it seems patience is the key. I left my phone and my watch charging one beside the other for a few hours. I went to check if an update was available, and was greeted with the "Reboot to install?" prompt.
It took 4-5 times.
I'd say if you come across the same problem, just keep at it. It will work.
MoussePad said:
Hello everyone,
Just go a LG-W280A online (Nougat, 7.1.1, NQF43E) and trying to get it to update to Oreo, but no luck so far.
The watch does download the update, but when it comes to install it, it fails verification it seems. I've been through the process at least 5 times already, with a factory reset of the watch in the middle.
Anybody else in Canada have this problem? Is Oreo worth it? If it breaks Google Pay, no, and it's the main reason I bought the watch.
Any help or tips would be appreciated.
Click to expand...
Click to collapse
I'm from italy...same problem...4 time i download the update (780 MB transferred from bluetooth to watch everey time...oh my god! ), every time the update doesn't pass the verification.
i try this night with a vpn centered in USA.
Hello again,
@stefal639 I assume that it will do the same as mine. Just keep at it, the update will work eventually.
I can confirm that Google Pay in Canada still works after the Oreo update (Wear OS 1.2, 8.0.0, OWDL.180126.012).
I solve shutting off the Bluetooth and I use the direct download from server to watch by wifi.
All ok
On my SM-G973F the latest update with OneUI 2.1 came through a few weeks ago. Since then I've had an issue whereby the Play Store does not show any pictures or icons except on the "Books" tab.
After spending a lot of time with Google and Samsung Help Desks I have tried many things including full Factory Reset and then downloading the full ROM from Sammobile and reflashing the phone. If I clear the app cache and data then switch to mobile data the pictures are back for a short time. But no luck on wifi.
Does anyone have any idea how to solve this?
My apologies for the duplication. I'm a total noob.
Update: Installed the UK version of the software and the problem went away.