Database Develop

[Q] Phone locked on alternate password prompt. password forgotten

Hello everybody,
I have got the galaxy s5 mini of my colleague's son between my hands, because his phone is locked on the alternate fingerprint password prompt and - guess what - he forgot this password.
I have been browsing for a while trying to find a solution, alas none of them worked:
- Device manager on his google account: although the phone is registered in the play store and I can see all his apps, the phone is not registered in the device manager
- as suggested here : http://forum.xda-developers.com/showpost.php?p=54742824&postcount=13 : try several times until I get prompted for the google credentials: I tried to input wrong password, but after 5 attempts it makes me wait for 30 seconds and then it starts all over again. no google password prompt..
Is there a way to bypass or reset this password? the only thing we got are his google account credentials.
If it is not possible then I guess I will need to wipe and reset the phone, but we want to recover the pictures of his newborn sister first.... any way to recover pictures on a locked phone? It is not rooted yet but I guess I'll have to root it in order to do that
Any help would be much appreciated
thank you

Think you are lost. Only if the pictures are on the ext sd card and not encrypted you get the photos...

Well in the end we managed to unlock the phone via the samsung "find my phone" interface.

Think I have a problem - cannot log in after resetting phone

Okay, starting from the beginning.
I bought a slightly used Nexus 6 in excellent shape. When it arrived, I was able to set it up once (with my account, a Google Apps for Business account using my own domain); I set it up temporarily wifi only, waiting to plug in the SIM. After setting it up, I got prompted to upgrade from 5.1.1 to Marshmallow, which I did.
I'm beginning to enjoy the phone, and I look at the Marshmallow version. MRA58K. So, I find that MR58R is out and I decide to upgrade, following the instructions to flash stock recovery. So far, so good. I begin the fastboot process, and it is writing all the files, when it reports it cannot flash the bootloader, it is locked. I missed this part of the step because I was distracted by other events going on in my house, and instead of rebooting the phone at this point to try and unlock the bootloader, I go into recovery mode and tell it to wipe the phone.
The phone wipes, and boots back up as if normal. That is, until I get to the spot where I need to sign in with my Google account. I try signing in with mine, and I can't - I'm told I need the owner account. Great. So I contact the seller, who is a decent enough guy, who trusts me enough to give me temporary access to his account, in the event that's the problem. I can't get in with his account either. Note for my account, I have not reset the password in a long time, and from what the phone seller told me, he has not with is either ( I'm aware of the 72 hour delay if you do).
The phone shows up as a device in my Google Apps for Business account, but I cannot contact it in any way from there. I've tried "fastboot oem unlock" from the SDK tools, but it fails. I can't get past the prompt asking me to log in. Any one who can offer some help here, I'd really appreciate it; if I can get in just once, I know I can fix anything else. I just don't know how.

Additional note - I did manage to remove the phone from the previous user's Android Device Manager, as I have the account credentials. This, however, has not resolved my issue.
I don't get it --I was able to register the phone with my account the first time I set it up. I'm not sure why it doesn't let me sign in with that account now. I had the phone operational for twelve hours before flashing, so I'd think the link between my Google account and it would be just fine.

I just spoke with Google Store support:
Apparently (according to them), regardless of whether you reset your Google account password or not, factory-resetting the phone means the 72-hour wait period until you can get back in begins unless you have removed your Google account from the phone (and/or with Android Device Manager) prior to the factory reset. This was contrary to my understanding of this only happening if you changed the password shortly before resetting the phone.
I guess I'll find out in about two and a half days; I'll update this thread then.

Mi3W - "Phone has been Locked, try again in 119 mins"

hi,
I broke my mi3's screen a few weeks ago and tried to replace it, but couldn't find a working one. so I decided to take a backup of the data by connecting to system via pc suite. But PC Suite wont work if the device is locked. So I tried to unlock it and disable pattern, by connecting an USB Mouse through OTG. But by this time I already forgot the pattern. Tried to unlock with what I remember, with several wrong attempts, now the phone shows "Phone has bee Locked, try again in 119 mins".
Just yesterday I found a Display online from a phone which is dead and replaced mine with that. Now the touch screen is working fine. Somewhere I saw that after 4 unsuccessful attempts by connecting at least 4 dots I will be able to reset the pattern using Gmail or Mi account. But the real pain is, just after one, please note just ONE unsuccessful attempt the screen Shows "Phone has been Locked, try again in 119 mins"
I know both my Mi account and Gmail User ID and Password.
Tried Android Device Manager to Lock my phone with a new pin, it didn't Help, says "Since Google has verified that a screen lock is already set, the password you entered won't be needed"
I have a lot of important data in the phone, I don't wanna hard reset my Phone, Please Help....

harunaku said:
hi,
I broke my mi3's screen a few weeks ago and tried to replace it, but couldn't find a working one. so I decided to take a backup of the data by connecting to system via pc suite. But PC Suite wont work if the device is locked. So I tried to unlock it and disable pattern, by connecting an USB Mouse through OTG. But by this time I already forgot the pattern. Tried to unlock with what I remember, with several wrong attempts, now the phone shows "Phone has bee Locked, try again in 119 mins".
Just yesterday I found a Display online from a phone which is dead and replaced mine with that. Now the touch screen is working fine. Somewhere I saw that after 4 unsuccessful attempts by connecting at least 4 dots I will be able to reset the pattern using Gmail or Mi account. But the real pain is, just after one, please note just ONE unsuccessful attempt the screen Shows "Phone has been Locked, try again in 119 mins"
I know both my Mi account and Gmail User ID and Password.
Tried Android Device Manager to Lock my phone with a new pin, it didn't Help, says "Since Google has verified that a screen lock is already set, the password you entered won't be needed"
I have a lot of important data in the phone, I don't wanna hard reset my Phone, Please Help....
Click to expand...
Click to collapse
flash twrp and wipe data partition without wiping sdcard
this will wipe apps+appdata and won't effect files in sdcard
or switch to twrp and enable MTP after connecting a usb .now u can acesses all of your files

Or delete with twrp files relative to lock pattern

harunaku said:
hi,
I broke my mi3's screen a few weeks ago and tried to replace it, but couldn't find a working one. so I decided to take a backup of the data by connecting to system via pc suite. But PC Suite wont work if the device is locked. So I tried to unlock it and disable pattern, by connecting an USB Mouse through OTG. But by this time I already forgot the pattern. Tried to unlock with what I remember, with several wrong attempts, now the phone shows "Phone has bee Locked, try again in 119 mins".
Just yesterday I found a Display online from a phone which is dead and replaced mine with that. Now the touch screen is working fine. Somewhere I saw that after 4 unsuccessful attempts by connecting at least 4 dots I will be able to reset the pattern using Gmail or Mi account. But the real pain is, just after one, please note just ONE unsuccessful attempt the screen Shows "Phone has been Locked, try again in 119 mins"
I know both my Mi account and Gmail User ID and Password.
Tried Android Device Manager to Lock my phone with a new pin, it didn't Help, says "Since Google has verified that a screen lock is already set, the password you entered won't be needed"
I have a lot of important data in the phone, I don't wanna hard reset my Phone, Please Help....
Click to expand...
Click to collapse
You still got the problem.?
Sent from my Xiaomi Mi 5 using XDA Labs

Help with Verification Failed on Note 9

Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.

tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?

bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.

tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.

bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!

tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
Click to expand...
Click to collapse
i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck

bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
Click to expand...
Click to collapse
Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.

Unlock PIN not recognized and phone blocked

Hi all, feel silly posting a question like this but I am completely out of ideas at this point.
This morning I woke up and my P30 pro asked me to unlock it through PIN instead of using fingerprint (it usually does this sometime during the day "for security reasons"). Put my usual PIN, same one I am using since 20 years on all my mobile phone... PIN not recognized. Did it again various times paying attention, still no luck.
Things I did till now:
- Rebooted and retried, no luck
- Rebooted in recovery, safe mode, retried, no luck again
I am trying to unlock it since hours and after 3 wrong attempts I am blocked for 1 hour. I am absolutely sure that the PIN I am using is the correct one, anybody in the forum ever had a similar issue? And any idea on how I can solve this?
I own it since July 2019, never did a factory reset, phone upgraded to latest rom EMUI 12. There is a way I can at least access the internal memory to save some data? Photos are backup using google photos, but I would like to keep the original images before trying with a factory reset from recovery menu.
Thanks

Hey, I have exactly the same issue today. It asks me for a pin and I use the correct pin but it does not unlock. Did you find a solution?

Hey again,
I found the solution on my side. After the update the lock screen pin was replaced with another's app password (bank app screen password in my case). In order to be able to try many different passwords you are using to access different apps on phone and bypass waiting time:
Solution
1) Find old android phone and format it
2)Set up the old phone and use the gmail account you have on your p30 pro.
3) Select to restore from gmail and it will ask for lock screen password.
4) You can try many different passwords without waiting and when the password is accepted you can use it to unlock you are p30 pro.

jose13683 said:
Hi all, feel silly posting a question like this but I am completely out of ideas at this point.
This morning I woke up and my P30 pro asked me to unlock it through PIN instead of using fingerprint (it usually does this sometime during the day "for security reasons"). Put my usual PIN, same one I am using since 20 years on all my mobile phone... PIN not recognized. Did it again various times paying attention, still no luck.
Things I did till now:
- Rebooted and retried, no luck
- Rebooted in recovery, safe mode, retried, no luck again
I am trying to unlock it since hours and after 3 wrong attempts I am blocked for 1 hour. I am absolutely sure that the PIN I am using is the correct one, anybody in the forum ever had a similar issue? And any idea on how I can solve this?
I own it since July 2019, never did a factory reset, phone upgraded to latest rom EMUI 12. There is a way I can at least access the internal memory to save some data? Photos are backup using google photos, but I would like to keep the original images before trying with a factory reset from recovery menu.
Thanks
Click to expand...
Click to collapse
I found the solution on my side. After the update the lock screen pin was replaced with another's app password (bank app screen password in my case). In order to be able to try many different passwords you are using to access different apps on phone and bypass waiting time:
Solution
1) Find old android phone and format it
2)Set up the old phone and use the gmail account you have on your p30 pro.
3) Select to restore from gmail and it will ask for lock screen password.
4) You can try many different passwords without waiting and when the password is accepted you can use it to unlock you are p30 pro.

apoelultras said:
I found the solution on my side. After the update the lock screen pin was replaced with another's app password (bank app screen password in my case). In order to be able to try many different passwords you are using to access different apps on phone and bypass waiting time:
Solution
1) Find old android phone and format it
2)Set up the old phone and use the gmail account you have on your p30 pro.
3) Select to restore from gmail and it will ask for lock screen password.
4) You can try many different passwords without waiting and when the password is accepted you can use it to unlock you are p30 pro.
Click to expand...
Click to collapse
Hi @apoelultras , now that you are saying that to me I just remembered that exactly the day before I also changed the PIN of a baking app on my phone! In the meantime I also tried other PINs and I finally unblocked the P30pro using a very obvious PIN (my birthday date), that for instance was the same PIN I momentary put in the banking app (I usually access it using fingerprint).
But how is that possibile that an application is changing the lockscreen PIN? This is a bug of enormous proportions!

I've the same issue, but i've tried all possible PIN's i'm using, but it doesn't work for me.