I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
FunYunZ said:
I was wondering if anyone else had this issue with the front facing camera. There's a couple people that had this issue as well, check the
mentions for SamsungSupport on Twitter a couple days back(at the time of this post)
There's even a video of it in action: https://twitter.com/Hired_Assassin5/status/918633351510200320
As you can see at the top, there's some major discoloration going on. It's almost like a negative image.
https://i.imgur.com/2ipVzgS.jpg
I got the phone on Sep 15th, release day. The camera was working fine up until around Oct 5th that I know of. Taking selfies with the dog, etc.
Well, I opened it up on the 12th, haven't used it for a while, and I noticed that issue you see in the first image. I contacted Samsung and they had me
go through the whole troubleshooting process, all the way to me factory resetting my device. Factory Reset, then skipped all the setup wizards
and went straight to testing the camera. Issue is still present!
So the next day, I went to my carrier store, they said they never seen that before. So they're ordering me a shipment to replace it, possible defect.
Well, that night, I decided to try and look deeper into the issue. Flashlight on camera lenses, didn't see anything. Then I remembered from previous
android phones, there's hardware codes you can enter into the Dialer, so I input *#0*#, which is the hardware testing screen.
It looks like this:
https://i.imgur.com/RhJD4WJ.jpg
So obviously, one of the options is "FRONT CAM". I thought I would "test" it. I clicked on it, and it was working fine! I said oh sh!t, WTH.
This is the screenshot of it:
https://i.imgur.com/2BiaA7U.jpg
Then I took the picture as well, and it turned out just fine, like a normal camera. Well when you tap the screen again, it backs out, and switches
into a different mode, or something. And well sure enough, that issue I was having in my main camera app showed up!
This is a screenshot of it:
https://i.imgur.com/kGgJDD1.jpg
Now this is where I'm wondering if the Geniuses and good people here at XDA can figure out.
If you notice in the first screenshot of the "test" https://i.imgur.com/2BiaA7U.jpg
It says SUB AP at the top left....
Then in the next one, the defective one or whatever https://i.imgur.com/kGgJDD1.jpg
It says SUB CC.
Does anyone know what those are, or what they stand for? And if possible, how can I get my camera app to go back to using the correct mode or whatever that is.
This issue happens in all camera apps, the Samsung default camera app, play store camera apps, etc.
Thanks.
Click to expand...
Click to collapse
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
lennie said:
I'm not having that issue *knocks on wood*
But it doesn't sound like a hardware issue though.
Sub AP, Sub CC are probably different Samsung settings not available to end users. Any advice I'd give is to back up, hard reset, test if problem still present, if problem fixed restore data.
When does the problem usually happen, in bright or low light?
What if you use the front camera "flash" does it still happen?
Click to expand...
Click to collapse
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
FunYunZ said:
I originally thought it was a hardware issue, but seeing it function normally when I did the diagnostic testing, I knew it had to be
something that triggered the software to not work correctly.
the issue is still present no matter what settings I change. Changing resolution, flash on/off, picture size, HDR on/off/auto, all the settings
I can find, the issue is still exists.
EDIT: Is a hard rest the same as a Factory Reset?
Click to expand...
Click to collapse
hard reset = factory reset
have you tried using Odin and doing a fresh FW install?
htc-8925 said:
have you tried using Odin and doing a fresh FW install?
Click to expand...
Click to collapse
I have not. I did a factory reset.
My friend had the same issue.
whiteangelcl said:
My friend had the same issue.
Click to expand...
Click to collapse
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
FunYunZ said:
Dam, that's unfortunate. That's 4 people now that have had this issue. I wonder how much worse it will get. Hopefully the new replacement doesn't have this issue.
It's weird because it was working fine for a few weeks, and then something happened. Not sure if it auto updated without me knowing and caused this issue.
Click to expand...
Click to collapse
sounds like they're sending you a replacement. make sure you are satisfied with the replacement because they might send you a refurb.
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
emazens said:
i have the same issue as well ... so what happened at the end ? did they end up finding the issue ? how they fixed it ?
Click to expand...
Click to collapse
Nope, Samsung never got back to me. I just went to the Tmobile store and they were like, yep, never seen that before. So they overnight me a new one.
I just begun to have the same issue on my phone and I'm not happy after spending 1k on it. I'm going to my career tomorrow but unfortunately don't know I this will be resolved. Please Let me know what Samsung did for you.
Same problem on my Note8. Following for solution.
solution anyone?
did anyone of u find a solution?
---------- Post added at 12:41 PM ---------- Previous post was at 12:38 PM ----------
i'm suffering with this problem presently and is trying to find a solve.
totaldepth said:
Same problem on my Note8. Following for solution.
Click to expand...
Click to collapse
i am seeing when i open camera ,camera failed
can anyone advise on how to fix?
If you did not mistreat the device, dropped it or fiddle with system settings or something of the sort, warranty is the all time solution for these problems
Hey my note 8 front camera just experienced the same issue. I've talked to Samsung support, and frankly it seems like it is a hardware issue. It is recommended that you use Samsung Support to make a service request. Free shipping both ways, so if you can live without your phone for a week or two (or have a backup phone to use), that's the route I recommend people going.
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - CAMERA EFFECTS NOT WORKING
Problem found:
FRONT CAMERA FAIL
Solution:
REPLACED COMPONENT
Click to expand...
Click to collapse
Did you manage to find the cause of the problem?
My front selfie camera has the same problem!
sorry to raise up this issue again.. my s8+ is from Indonesia region, and facing the same issue when try to use front camera is failed with notification Warning Unknown Error Occured.
already try Wipe cache partition and hard reset but still facing the same issue..
but if i use front camera for video call thru whatsapp it's working fine, but yet again if check thru *#0*# for Front Camera it's Camera Failed..
is it hardware issue or FW issue ?
Front Facing camera has double image
Has anyone found a fix for this issue yet? Mine started this issue last year and I haven't found a remedy for it yet. Ugh.
Related
I've had my N6 since the 8th with no issues at all and suddenly it seems the OIS is acting up when I open the camera. Whatever mode I'm in it jumps all over the place and when in video mode this is then recorded in the same way. Its had no known drops and is in a rugged case anyway.
Has anyone else had this issue and is there a fix?
I have this issue while in landscape mode.. Seems like an RMA is the only solution.
I currently have this issue also. Jumps side to side in landscape mode then up and down in portrait mode. Your saying that it's hardware related? I really dont want to deal with the RMA process. I dont have the funds to do so either.
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
My camera is having the same issue. It jumps all over the place you can even hear it click. I decided to RMA. Should be getting another one soon.
Sent from my Nexus 6 using Tapatalk
jumpy camera? ive been seeing it all over the place.. get it exchanged, quick!
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
springer.music said:
I use Camera FV-5 and all is fine with OIS on my side (at least for now) therefore I don't think it has anything to do with the issue you reported.
Click to expand...
Click to collapse
Thanks, I'm happy its not the app as I liked some of the features. Guess its back to Tesco UK then. They should be ok for returns
Did you try with factory reset? I saw a case in which that solved it.
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
Yeah, I tried it twice just to be sure. I was considering flashing a stock image at one point. I've taken it back for a replacement which should be ready to pick up on Monday. Just sat with my N5 for now and it feels tiny. How do my thumbs even fit on the screen? I was dreading going for such a big screen and now it's like I'm back on my old HTC Desire I had years ago. At least it's proved to me that when it comes to phones, bigger is better
GMonkey said:
I've used the camera a lot, why has it suddenly started happening? Is there not a way to turn the OIS off? I've never had it before so I wouldn't miss it. I've looked in dev options and I've not rooted since JB so would rather avoid doing so.
Edit: Have any of you used Camera FV-5? I'm wondering if its since I used it as I didn't revert settings before uninstalling.
Click to expand...
Click to collapse
I've never used Camera FV-5 and my phone has been in case (Spigen Neo Hybrid) since I took her out of the package.
Started out couldn't open the camera until after i rebooted consistently after taking pictures and stuffing it in my pocket; then focused like every 6 seconds this was annoying in video mode, then jumped side to side when in reg camera mode and video but not HDR+; but now its so bad that I can't even take pictures and forget zooming in looks like I'm in a fishbowl. Started RMA process today.
---------- Post added at 09:08 PM ---------- Previous post was at 09:02 PM ----------
Hazzo31 said:
Did you try with factory reset? I saw a case in which that solved it.
Click to expand...
Click to collapse
FDR (Factory Data Reset) did nothing for me. When I got home today I flashed stock 5.0.1 still have the same issue.
Here is a video I tried at the Texans game Sunday. https://www.youtube.com/watch?v=buzw9WZuHZ0
---------- Post added at 09:16 PM ---------- Previous post was at 09:08 PM ----------
Just looked directly at the camera and can see the lens moving around inside. Its definitely broken.
I have the same issue. Received on 12-14. Issue began and RMA created 12-22. Moto also has No stock to fulfill rma's with. Mine issue is in panorama mode only.
Video of camera jumping around. http://youtu.be/OkVoTMe1byo
Is there a way to try and FORCE this to happen? I get TINY a mounts of it but I'm not sure if its just the camera refocusing or if its actually an issue.
I have a similar problem that I believe is related to the OIS but instead of jumping it is almost vibrating. It focuses for a second then a blurry vibration look. I was gonna start the RMA process this afternoon.
Same problem didnt happen at first got worse over time, happens frequently now
I have the same problem. It did not happen for the first 5 or so days, then it started every once in a while, now it happens every time i record video.
Camera would refocus itself 2-3 times every few seconds -- seemed pretty rapidly but everyone seems to report this so I just assumed it was normal, but this constant refocusing during video could be an early warning sign that you will develope the OIS jumping problem.
Here is a video of the issue happening on my device:
http://youtu.be/H22vEKbujJk
Im on the phone right now with GPS store and this issue, my N6 camera has major shifting. The guy on the phone is checking if its a "known" problem, its sounds like he doesn't believe me, lol.
Having the same problem. If phone is in portrait, the image becomes incredibly fuzzy like an old television. In landscape, it's normal.
Xperia X Performance (F8132) Accelerometer failure & Screen Auto-rotate irresponsive
Hi All,
I got an issue bothering me since I bought Xperia X Perfomance (F8132) Mid June.
The auto rotate function failed after a while but everything goes fine after reboot.
When it fails, I use "Xperia Service Menu" -> "Service Tests" -> "Accelerometer",
then all X,Y,Z are zero and the ball just sticks and freezes at mid.
I bought from Taiwan and I can find 15 more people having the same symptom with me on 2 forums
( http://mobile01.com and http://gamer.com.tw ).
Hence I don't think it's only me and it's a common issue or common yield problem for Xperia X Perfomance.
I post here because I'd like to find more people with the same issue and raise the attention of SONY in order to find the root cause (i guess it's either over-heat causes this or accelerometer yield issue) and give a patch.
Now I'm using a APP "Rotation Control" to workaround this, but all photos cannot records correct orientation data and no auto-rotate is kinda inconvenient.
For a flag-ship and high-priced cellphone for SONY this year, it is very disappointing to me. :crying:
Version: 35.0.A.1.227 and 35.0.A.1.238 both occur
huangjs said:
Hi All,
I got an issue bothering me since I bought Xperia X Perfomance (F8132) Mid June.
The auto rotate function failed after a while but everything goes fine after reboot.
When it fails, I use "Xperia Service Menu" -> "Service Tests" -> "Accelerometer",
then all X,Y,Z are zero and the ball just sticks and freezes at mid.
I bought from Taiwan and I can find 15 more people having the same symptom with me on 2 forums
( http://mobile01.com and http://gamer.com.tw ).
Hence I don't think it's only me and it's a common issue or common yield problem for Xperia X Perfomance.
I post here because I'd like to find more people with the same issue and raise the attention of SONY in order to find the root cause (i guess it's either over-heat causes this or accelerometer yield issue) and give a patch.
Now I'm using a APP "Rotation Control" to workaround this, but all photos cannot records correct orientation data and no auto-rotate is kinda inconvenient.
For a flag-ship and high-priced cellphone for SONY this year, it is very disappointing to me. :crying:
Version: 35.0.A.1.227 and 35.0.A.1.238 both occur
Click to expand...
Click to collapse
I also have that problem. No more auto-rotation after a while (1-2 days) . Only a reboot fixes that
DiLeon said:
I also have that problem. No more auto-rotation after a while (1-2 days) . Only a reboot fixes that
Click to expand...
Click to collapse
Thank you for letting us know.
It shows it's not a regional FW issue but a global HW or FW one.
I wonder if SONY knowing this. If not, we need to address this and push SONY to work it around.
And if it is not workaroundable, SONY will have a big problem.
I have the same issue on my Xperia X (F5121) bought in Sweden. Haven't checked the accelerometer but the behaviour is the same and reboot is only fix.
I have not had any problems with auto rotation, my accelerometer works fine but my touch screen is messed up
Sent from my F8131 using XDA-Developers mobile app
HellRoot said:
I have not had any problems with auto rotation, my accelerometer works fine but my touch screen is messed up
Click to expand...
Click to collapse
Same
HellRoot said:
I have not had any problems with auto rotation, my accelerometer works fine but my touch screen is messed up
Click to expand...
Click to collapse
Can you specify "messed up"? I've had issues with the touch screen also, mostly that it registers a tap while I'm scrolling resulting in involuntary tapping on links. Also it often takes a while to start scrolling, as if the screen has a hard time recognising the swipe.
I have the same problem. The accelerometer stop working 15 minutes after reboot.
Help me verify if is caused by a third party app or not.
Use your phone in safe mode for a while.
I'm from Hong Kong, the accelerometer and its auto-rotation of my x performance has the same problem that it won't work until i reboot my phone.
I dont think that is caused by a app crashing when the problems occuring in all around the world.
The issue didnt come to me when I was not yet update to 35.0.A.1.282. Please notice this problem SONY. It seriously affected the satisfaction from user of the phone from your brand.
There is a topic on the Sony support forum - see here: http://talk.sonymobile.com/t5/Xperia-X-Performance/Accelerometer-stops-working/m-p/1158490#U1158490
At least they are aware of the problem. As soon as it happens again on my phone, I will send them my logs. I will report any development...
It seems that I uninstall the AR effects in my phone and reboot, it works again
Rotation fails
Hello guys,
I have the same problem. Yesterday it worked fine, but today, the auto rotate don't work. Very disappointing. Only a reboot can help but not every time.
Sony has to do something with it.
Gyroscope/Auto-Rotation Issue
Hey everyone,
I'm also having this same issue, but only since the most recent update from late September. When trying to make a pic display as fullscreen by rotating the phone, nothing happens, unless I reboot the phone. Then within day or two, it starts happening again. When I go to camera it loads up and STAYS in landscape mode, no matter what I do, even closing it out and clearing out the cache & force stopping it then reactivating it. It seems like a software issue that Sony needs to address PRONTO!
It appears another thread here on XDA is dealing with the same issue. I tried shenlong85's idea and it seems to have fixed the issue, but I need another day or so to make sure. If you don't hear from me by Sunday (10/23), assume it's been fixed. Hopefully the Nougat update we're all about to get any day now will permanently fix it!
The memory uninstall updates only prolong the issues. Seems like the firmware issue earlier on.
Nougat... When are u coming?
shenlong85 said:
The memory uninstall updates only prolong the issues. Seems like the firmware issue earlier on.
Nougat... When are u coming?
Click to expand...
Click to collapse
Well, we'll see. I am giving my XP 'til Sunday........if no more auto-rotate issues by then, then I will consider your idea to be gold. lol Of course, once we get Nougat, I'm hoping it will ensure that the issue never comes back period. As of this time, the issue has NOT returned.
I bought my Xperia X Performance from Kogan who sells imports in Australia from Asia and I have the exact same issues with my orientation and touchscreen. However my jumpy touchscreen only seems to occur while charging.
RockStar2005 said:
Hey everyone,
I'm also having this same issue, but only since the most recent update from late September. When trying to make a pic display as fullscreen by rotating the phone, nothing happens, unless I reboot the phone. Then within day or two, it starts happening again. When I go to camera it loads up and STAYS in landscape mode, no matter what I do, even closing it out and clearing out the cache & force stopping it then reactivating it. It seems like a software issue that Sony needs to address PRONTO!
It appears another thread here on XDA is dealing with the same issue. I tried shenlong85's idea and it seems to have fixed the issue, but I need another day or so to make sure. If you don't hear from me by Sunday (10/23), assume it's been fixed. Hopefully the Nougat update we're all about to get any day now will permanently fix it!
Click to expand...
Click to collapse
I tried shenlong85's idea, but less than 24 hours after trying it, I switched my phone from Portrait to Landscape to view a 16:9 widescreen pic I had in my Album, and it WOULD not auto-rotate the pic. So unfortunately this "trick" doesn't work either.
Just have to hope Sony includes a fix with the Nougat update we're about to get any day now from them.
I'm noticing now too that once the Auto-Rotate function stops working, so does Smart Call Handling. Have to swipe screen once again to take calls. Hurry up Nougat!! lol
I'm having the same issue and the only help I'm getting from Sony support is to factory reset my device :\ I'm hoping Nougat makes it's way to our devices soon. I really like this phone and this is a pretty big issue to have.
SpencerElliott said:
I'm having the same issue and the only help I'm getting from Sony support is to factory reset my device :\ I'm hoping Nougat makes it's way to our devices soon. I really like this phone and this is a pretty big issue to have.
Click to expand...
Click to collapse
I agree Spencer. And yes Sony Mobile told me the same thing. I'll do a repair (which yes, includes a factory reset) only IF Nougat doesn't fix it. They say we're getting it "in or close to October", so I'm guessing it's gotta be coming any day now. Hopefully they include a fix with Nougat though and I don't have to do that. Getting tired of this BS with Sony. My Z3 had an issue where if I turned on Stamina Mode, it would 1) mess with my MMS (group/pic/video) text messages.........you don't know how many times I had to ask ppl to resend those to me and how much that sucked lol 2) Cause a "random" battery drain. Only fix was a factory reset. I FINALLY got wise and realized it was SM and kept it off. Found a great app called 360 Hibernation Master that did what SM was supposed to do but better, MINUS the buggy BS. But OF COURSE it doesn't work on any X series phone (at least not my XP), so I'm stuck with SM now. At least Sony Mobile FINALLY fixed that bug with SM so that's not an issue anymore. lol
It is a big issue, and it makes me not want to keep buying their phones.
Stock, unrooted, newly purchased Moto G5S Plus. I'm having an issue with the camera. It seems to not want to focus (or un-blur) 90% of the time. The other 10% (during which I have no idea what sort of magic I've done) it takes wonderful photos. I've tried third-party apps, clearing the cache in recovery, and Safe Mode. I'm upset and Motorola doesn't seem to want to help me. I'm just outside the return period (thanks for that, Motorola!) and am wondering what the community here thinks? I can always try to root and install a custom ROM but I don't know if that will help.
Hey so I've discovered if I tap my knuckles against the back of my phone either on or near the rear camera the picture immediately clears. The issue keeps happening and the tapping trick keeps working -- the tapping trick does not result in the picture going blurry again so I'm guessing it's an issue with software and not hardware. Just wanted to throw this out there in case someone else was having the same problem.
Motorola did tell me to send the phone back, but this was before I tried tapping it. I really don't want a used phone (this is my first new phone in like forever) so I'm tempted to just keep it as-is and hope the tapping keeps working.
Picture processing is terrible on this phone...
And it doesn't seem this phone is having good camera sensors..
Pictures come out blurry most of the times...
Anyways you can always try gcam after flashing a 64bit rom...
strangelady said:
Hey so I've discovered if I tap my knuckles against the back of my phone either on or near the rear camera the picture immediately clears. The issue keeps happening and the tapping trick keeps working -- the tapping trick does not result in the picture going blurry again so I'm guessing it's an issue with software and not hardware. Just wanted to throw this out there in case someone else was having the same problem.
Motorola did tell me to send the phone back, but this was before I tried tapping it. I really don't want a used phone (this is my first new phone in like forever) so I'm tempted to just keep it as-is and hope the tapping keeps working.
Click to expand...
Click to collapse
Tapping on the phone causing proper focus would indicate a hardware problem. You should return under warranty.
I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Same here
It was a February patch bug and it seems to persist in March patch... Xiaomi.
pushpendrak said:
I am not much interested in camera when i bought Mi A2, it works fine. but recently when i was taking picture, it was half side blur and i was not able to make focus on upper side of camera. i tried all modes but no use. I have Note 6 Pro and it's camera functions and focus properly.
in mi A2 I observed when in MANUAL mode i select Lens as LOW LIGHT, it works (but in manual mode only).
do any one has some solution or give reason to behave camera like this.
Click to expand...
Click to collapse
This is a hardware problem, I also had this, give the phone a guarantee.
P.S. sorry for english(
How so we both have exactly the same problem and mine started with pie?
Looks like this is a hardware issue, I'm having the same problem after 4 months of use.
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
nachocattoni said:
Same here, I also took it to guarantee and they told me it was a software problem, but when they gave it back to me nothing had changed. Camera still not working
Click to expand...
Click to collapse
I had to order a new camera module, I'm still waiting to arrive to replace it..
osvaldo.17 said:
I had to order a new camera module, I'm still waiting to arrive to replace it..
Click to expand...
Click to collapse
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Ulver said:
Please let us know if this fixes it. I have this problem too and I'm thinking about ordering a new camera module.
Click to expand...
Click to collapse
I had ordered it from this website but I had paid the cheapest shipping, I'm from Mexico so it will take a while to arrive to my country.. maybe next month..
I had the same problem and replaced the camera module with a new one, and the problem was fixed... temporarily because 3 months after it started happening again with the new camera, so either I am super unlucky, or it must be some other defect in the phone that tends to breaks the primaey cameras...
At this point I don't think I am going to replace it again. Do you know of any way of recording videos with the low light camera?
I have the same issue. In fact this issue persists in the video mode as well. Its okay for videos of objects nearby but move even a few metres away and it becomes very difficult to focus. I was at this concert and wanted to record the performance but only got a very blurry video with muffled sound. For photos this issue is especially an inconvenience when taking photographs of documents etc where you could very well do without the unnecessary bokeh effect. In MANUAL mode this does reduce a bit, but not to any extent that helps.
I was just told by a friend that installing the Google camera mod might help, but I'm yet to try it out.
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
JTSin said:
I have same problem with upper side blur. Seems that switching to "manual" mode and change "lens" from "regular" to "low light", as said by the original user. It works fine with me. Thanks for the tips ! ........ so it is not the hardware problem, it is a software problem. Changing camera may not work ! Don't know if they are going to release new firmware to solve it or not ?? Any idea how to upgrade the firmware ?
Click to expand...
Click to collapse
If it is a hardware problem I do not see why it would prevent using the secondary camera, it can be a problem with the lenses (Have you thrown or hit your phone?) and not with the module. There are those who have returned to Oreo and the problem persists.
Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
andrewd71 said:
Is anyone else having an issue with the always on display? Not a big deal but occasionally the AOD goes off and the tap to wake function doesn't work. Unlocking/locking the phone fixes it but it reoccurs again randomly through the day.
Click to expand...
Click to collapse
I was having the same issue when I had the edge notification app installed that makes the screen light up around the camera when you get a notification.
Uninstalled and no issues since
Tap to wake not working for me
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
andrewd71 said:
Not sure if this is connected but in addition to the always on display/tap to wake issue when I'm in a phone call the screen will stay off even when I move the phone from my ear to hang up, see the keypad etc. Again I have to use the power button to wake the screen. A problem with the proximity sensor perhaps?
Click to expand...
Click to collapse
Do you have any notification or edge lighting apps installed?
Mdizzle1 said:
Do you have any notification or edge lighting apps installed?
Click to expand...
Click to collapse
No, I've not installed any apps like that.
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
andrewd71 said:
This is an odd one - are you using a case? I just had a case through the post this morning and now using the phone with the case the issues have stopped! I'll keep checking through the day but as of now all is good.
Click to expand...
Click to collapse
Not using a case. It's sporadic. Tap to wake works fine for a while and then stops. The issue during calls is constant. Not major issues just niggles.
Not noticed any bugs with ambient display, but it has used 20 percent battery in 21hrs.
Seems a bit high to me, have just turned it off, not worth a 5th of my battery.
czm said:
I am having both the issue with always on display and the screen staying off during a call even when it's not up to my face. I don't have any edge display app installed. They happened right out of the box. Glad it's not just me.
Click to expand...
Click to collapse
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
RockStar2005 said:
Yeah I'm having both issues happen RANDOMLY as well. I'm HOPING Google will put out a fix for these two issues very soon.
Tried working with Google's Tech Support Team via chat earlier on the AOD issue. Tried a few things like clearing the cache of the launcher & restarting in Safe Mode then back to Normal Mode, and it seems to be doing it less but then it just did it again for a short time like an hour ago.
Using a case, no edge stuff, and also using Nova Launcher (though it happened in Pixel Launcher as well).
If anyone finds a fix for this, I would appreciate it too!
Click to expand...
Click to collapse
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
czm said:
Mine is fine for a while them randomly the tap-to-wake won't respond. I had also hoped that the OTA would have addressed, but maybe it is affecting far fewer users than other bugs.
Click to expand...
Click to collapse
Yeah. Seems like more and more people are noticing and like me reporting these various issues to Google. So hopefully the next batch will include fixes for all this stuff.
I have same two problem with AOD, touch to wake up and screen off/on when calling.
DOMIN_ said:
I have same two problem with AOD, touch to wake up and screen off/on when calling.
Click to expand...
Click to collapse
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
RockStar2005 said:
I recommend you guys report these issues to Google so to increase the odds of them coming up with an OTA sooner than later. You can call them or chat with them via this link (as I did). Just scroll down to the bottom and choose your contact preference.
Click to expand...
Click to collapse
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
czm said:
On the pixel support forum they also recommend you report it via settings>about phone>send feedback about device. I think this way it also easily picks up the log files.
Click to expand...
Click to collapse
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Morpherios said:
I believe the answer to all of your questions lies in a faulty proximity sensor. I was driving myself nuts with all of these issues exactly, and no app was the culprit because I factory reset and still had the issue. I'm going to post a link to a Reddit thread that I found that confirmed my suspicions. on Wednesday of this week I went back to Verizon and traded the phone in and now I have received a phone that works 100% as expected.
Reddit thread.
Good luck all, hope this helps.
Click to expand...
Click to collapse
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
RockStar2005 said:
Yeah I got an e-mail from the support guy to do that as well after he'd ask that I send a bug report. Just did it regarding AOD not staying on all the time and also.............I noticed that Hold for Me doesn't ALWAYS come up when calling businesses. Two examples include T-Mobile Customer Service & a local major hospital in Chicago. In most cases though, it does. Just an FYI. Not sure if this is something that they will fix, but I think it should come up all the time, or AT LEAST when you're calling an established business of ANY kind.
---------- Post added at 05:30 PM ---------- Previous post was at 05:26 PM ----------
Very interesting!
I REALLY don't want to send mine back because I've spent so much time setting it up already (and my sister's too lol). I did some changes in the settings so I'll just cross my fingers and hope it works right.
Is there a way to recalibrate the proximity sensor?
Click to expand...
Click to collapse
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Morpherios said:
I don't believe it's a calibration issue. The way mine worked (or didn't as the case may be) was sporadic and seemed to almost be as if the sensor or module was loose? Inside the housing. Quite literally, jostling it around would make it work sometimes. Furthermore, if you download the app in that reddit thread, the proximity sensor tester Link Here, you can sort of gauge yourself if it's actually occurring. With mine, sometimes it would work by swiping my hand over the sensor, the color would change. Other times, the color stayed the same, and as the video showed ,I could put pressure on where the sensor was and change the color. But if it wasn't working, jostling the phone around would sometimes make it work and the color would change.
Additionally in the advanced test in that app, it is supposed to tell you how far away from the sensor an object is. On my (nonworking) phone, that number for distance would be pegged at 0 regardless of how far away my hand was. However if I put pressure on the sensor, it would jump to like 5 cm.
See if your phone is doing these things. If so, I would recommend you get it replaced, as it likely will not work properly otherwise. Verizon deemed this a hardware issue when I swapped phones. Also note that I factory reset twice, and one of those times I imported literally nothing when setting it up. So it wasn't a settings or app issue. I do believe there's a rash of faulty proximity sensors going on here.
Click to expand...
Click to collapse
Hey Morpherios,
Ok.............downloaded that app and tried it out several times. It passed some of the time, but then I'd try it again a few minutes later and it would fail on both tests. Ughh!!
You think even though it passed a few times I still need to replace it?