Note 5 (SM-N9208) Call related issues - Galaxy Note5 Q&A, Help & Troubleshooting

Hello,
I have SM-N9208 with T-Mobile(personal) and ATT(work) sims (build number NRD90M.N9208ZTS3CQK1 just updated) and I have been having call issues when I try to use T-Mobile sim.
When try to make a call using T-Mobile sim, most of the time either me or the other party cannot hear each other when the call gets connected. Some times call does not even go through and some times it connects just fine!
I had replaced the T-Mobile sim, tried with ATT sim out, tried with headphones and bluetooth but issue/s remains. I just updated the phone with above build but still no luck! I did not root this or flashed with any rom (factory or otherwise) thus far. All the updates were always done through wifi. A few days ago I had also reset this to factory default and erased everything and I installed everything from play store with out restoring from backup. Nope that did not solve the issue either! I also notice now that when call is ongoing with on T-Mobile sim and if data is set to T-Mobile, I see E instead of 4G! By the way I am in northern NJ( not sure if T-Mobile is changing something on their end). Any call plased through ATT sim goes fine whether it is SIM1 slot or SIM2 slot.
Has anyone ever seen this and any help is greatly appreciated.
Also, can I load firmware from another country (say Philippines since I think my current firmware is Tiwan)?
Thanks,
Chuck

Related

[Q] Why isn’t sim card being recognized?

Hey all, I’m having problems with my sim card not working, my Captivate doesn’t recognize it at all. I got this captivate to hold on to from my older brother who is currently serving overseas (not possible for him to use phone) a few months ago. When I got it, I rooted it, sim unlocked it (I have t-mobile), and got to flash roms and have fun with it thanks to you good folks on these forums.
About 2 weeks ago, the speaker was issues that really bothered me(had to keep tapping it in to get It to work) so I decided to send it over to Samsung to fix. The phone was still under warranty, so it cost nothing to fix fortunately. I just got it back yesterday, and since then my t-mobile sim card would not work. I rooted, sim unlocked, and flashed many different roms and still not working. Its as if the phone thinks there is no sim card at all (“No SIM Card Emergency Calls Only”). I also tried this app called Samservmode, and enabled all bands (GSM/WCDMA) to see if it would work; it didn’t.
I was ready to call Samsung again, but when I went over to my friend’s house and tried his att sim card; it worked perfectly and I was able to send texts and make calls. So something must be wrong with my sim card, it works perfectly on my g1 though (my backup phone that was used while Captivate was away). I was able to use the same t-mobile sim for a few months in a row before I sent it to Samsung, isn’t this possible for me to do it again? Any advice on doing so would be much appreciated; thanks.
P.S. My t-mobile sim card is prepaid if that matters, so I don’t use 3g or edge or any data networks.
Also my current setup (if it even helps, I've been flashing between froyo and ginger nonstop trying to fix this issue)
Firmware: 2.2
Baseband: I897UCKB1
Kernel: 2.6.32.9
Phone number and network is unknown
Mobile network type: HSDPA
Service state: Out of service
Roaming: Not roaming
Mobile network state: Disconnected
Everything else works pretty fine on this phone (wifi, bluetooth, etc.)
UPDATE: I went back to my friend's place and with his att sim card in, I tried adding a t-mobile APN based on
http://forum.xda-developers.com/showthread.php?t=744535
Unfortunately this did not resolve the issue. I did this with his att sim card because when there is no sim (or in my case, my tmobile sim) in the phone, you can't access mobile networks in settings.
I am also currently on stock I897UCKH3
UPDATE 2: So I just tried my other friends t-mobile sim card (that is on a plan) and the captivate had service; was able to make calls and text. My prepaid sim card seems to be the culprit here. I don't understand because as I tested my friends sim card on the captivate, I also put my sim card in his iphone 3gs (unlocked) and it worked fine there. Is the captivate on strike against my sim card or something? I'm going to try calling t-mobile tomorrow (doubt they'll help since the captivate isn't their phone) and see if anything can be done. In the meantime if you guys have any advice, I'm all ears.
UPDATE 3 (This is getting kind of annoying): I just got off the phone with both Samsung and T-mobile and both of them don't know what to think. I'm beginning to think this is a special case and this problem only occurred to a very few amount of people. If anyone can help with suggestions I would be very grateful. I'm thinking about going to a t-mobile store today to see what they think, maybe seeing the issue in person would help in their perspective.
Doubt anyone is going to answer or even post, but here goes:
BUMP
I also went back to stock and followed this guide:
http://forum.xda-developers.com/showthread.php?t=881162
with no success.
You try getting a new sim card?
Sent from my I897 using xda premium
Does T-Mobile have any policy of replacing prepaid sim cards? If so, that sounds like your best option. Also, Samsung might have been angry at you cheating their system, and purposefully disabled your sim card. Make sure you take out your sim before sending it back for repair.
Thanks for the reply guys, much appreciated. I decided to just live with it and keep the captivate as a galaxy s wifi if you will for media purposes only like an ipod touch. My g1 will be a phone. Once the nexus prime comes out I will start up a contract and finally experience 4g speeds and w/e else I can get with a contract thats not available on prepaid.
Also I did not send Samsung the phone with the sim card in, idk how they must've known to block it. Thanks again.

[Q] Call ended before dailing starts

I bought a second hand GT-I9305. After the first boot I dicided I wanted to flash it with the CM nichtly. I first rooted the stock rom, flashed a recovery and then flashed CM. Now the problem is the I can't make calls. When I dial a number the phone responds with 'call ended' before it even starts.
I don't know if the phone worked to begin with, the first thing I did is flash it.
I've tried different roms now and reverted back to the 4.3 factory image. None of that fixed the problem. I've also tried putting to 2 or 3G only which didn't help either. My phone still shows an imei number.
I'm completely aware of the fact that I might have done something very stupid. I flashed android devices before but I'm the type of person who reads the manual when it's to late.
Does anyone have a suggestion on how to solve this problem?
I'm usint T-mobile on the EE network in the UK.
Problem still unsolved, more information
I'm giving some more information as the problem isn't solved yet.
I'm on a Pay as You Go sim that works fine in another phone (HTC Desire S). I've now also try to downgrade to 4.1.1 but still no luck. I've also tried different sims but the problem occurs with those sims as well.
The phone looks to be registered to the network, at least that's what it shows. Also, data works, I get a 3G and H+ connection,
I'm more than happy to provide more information. Any help is greatly appreciated.
SIM unlocked? Google xda sim unlock GT-i9305...
Phone not locked
Thanks for your reply. The phone is already unlocked.
IMEI blocked? If you're in UK try www.checkmend.com/uk/ it'll cost you 1.99 but might save you time & effort...

[Q] Voice: Out of service / Data: In service HELP!

I have lurked so much around XDA and still I have no solution
I own a Moto X XT1053 on Movistar (Mexico)
Everything was working fine until I got my SIM card replaced. Now Voice and SMS don't seem to function but Data from my carrier works fine.
When I try to dial I get a "Mobile network not available"
I have done "fastboot oem config carrier (all possible options) No luck.
I have switched from 4G to Edge since that seems to be the solution for many but that didn't work for me.
Yes I have searched for networks and selected "Choose Automatically" No luck.
I have flashed back to stock firmware using T-Mobile's firmware (which has always been my solution and everything worked flawlessly) but now that doesn't work. I've actually not a fan of custom roms I only do stock and xposed the [email protected]#$! out of it but even a clean stock doesn't seem to fix it.
I even went to Movistar and they believe its my phone since they tested my sim on another phone and voice worked on theirs.
Any thoughts on what could be the solution? Please Help!
Check the APNs?
Alecegonce101 said:
Everything was working fine until I got my SIM card replaced....
....they tested my sim on another phone and voice worked on theirs.
Click to expand...
Click to collapse
I think your first statement supersedes your latter statement and everything in between. Just because your new SIM worked properly in another phone doesn't mean it's guaranteed to work in your moto x. Maybe for some reason your moto x is reading the sim as a data only Sim, or maybe it's registering on the network as a data only Sim.
did you cut the Sim to nano or did it come as nano?
Did you try a different SIM in your Moto X?
dtg7 said:
I think your first statement supersedes your latter statement and everything in between. Just because your new SIM worked properly in another phone doesn't mean it's guaranteed to work in your moto x. Maybe for some reason your moto x is reading the sim as a data only Sim, or maybe it's registering on the network as a data only Sim.
did you cut the Sim to nano or did it come as nano?
Did you try a different SIM in your Moto X?
Click to expand...
Click to collapse
They did try another Sim on my phone and same, no good. Voice seemed to work on other phones. I personally believe my phone was blacklisted. When I went to get my Sim changed I forgot to mention the account was under my moms name. Now my new Sim is under my name but with the number of another owner (my mom). Which could explain why I get no voice or SMS but data works fine. I am actually on my way to customer service right now.
Well just returned from customer service. No good. Its the phone itself. :/
Well just returned from customer service. No good. Its the phone itself. :/
Problem solved?
Alecegonce101 said:
Well just returned from customer service. No good. Its the phone itself. :/
Click to expand...
Click to collapse
Have you solved the problem? I'm using Samsung Galaxy S5 and has similar problem... After couple of times of change rom the problem occur... I'm not genius and I have struggle with this problem for more than 2 weeks... See whether we can work this out...
My situation is:
1. Voice: out of service, data: inservice;
2. IMEI: seems normal
3. I tried two SIM card with different ISP, neither work;
4. I also try that two SIM card on my iphone4, both work well.
5. Since my phone is G900F HK version, and I'm currently in UK, so I tried latest UK stock firmware and latest HK stock firmware. Same...
I had do some searching and said that there are few reason that might lead to this problem:
1. IMEI error. Flash rom may damage your partition, if your IMEI is 0046*** or 0000*** something then this is the case;
2. Baseband related. Just flash some wired rom that no capable with your local bands?
3. still looking...
Good luck then...
Same thing
Did you ever solve this? I am having the same problem on my Moto x Pure 2015.

[Q] N6 - No incoming & outgoing Calls, mobile data gone.

Having my Nexus 6 for almost a month. Things working perfectly in the starting(or after reset), but after two or three days, No incoming calls, no outgoing calls. No mobile data. Cant realy tell it as a mobile sometimes. Wifi is working good always. After reset, it is working properly for two or three days. Whenever it is not working, I am able to see a !-mark near the tower bar.
My mobile always connected to 4G when no wifi.
No Custom ROMS and no root. Plain Android given by google.
Anyone having this issue. Any suggestion?
Go get a new SIM.
Sent from my Nexus 6
I was begining to think i was the only one who had this problem!
Yesterday morning i woke up and to my suprise my signal bar had a (!) it it but it was still displaying my regual signal level.
I switched my wifi of and i couldnt get a data connection just the (!) sign. I got my girlfreind to give me a ring and see if a
call would go through which it didnt it just said that i was unavalible. I then desided that a reboot might sort the problem
but when i my phone booted back up i was presented with the holow triangle signal icon to say that i had to signal. I then
popped my simacard out thinking it could have just been a bit of dust on it. I gave it a little bit of a dust of and popped it back
into my phone and i was given the same no signal and emergency calls only yet it was picking up that there was a simcard inserted.
The day before i had flashed the alpha version of PA so my next thought was that this would be a ROM bug and went ahead and
flashed chroma which i was using prior to PA and i had had no issues with. Held my fingers crossed as it booted up but much to my
dismay i was greated with the same no signal problem but i went into the settings and searched for networks. Three was one of
the network it had picke dup so i tryed to reconnect to it but i got the toast to tell me i couldnt connectto the network and to
try again later. I checked the APN settings and it had automatically grabbed threes APN from the sim card so at this stage i was
completly baffled by them problem.
My next move was to try my sim in my girlfreinds phone and what do you know it worked a charm. As a last shot to check everything
was okay and i was upto date on my bills etc i gave three a ring and they told me there was nothing wrong with my sim and everything
was working as it should be and that it was a problem with my phone.
That brings me to the point i am at now completly baffled as to the problem and slightly angry at the 2 week old phone that had been working
perfectly up until now has suddnely desided to stop with no warning.
So you are not the only one and i expect their are more of us. I am going to flash the offical stock rom from google and see if that does the
trick but im not holding up much hope i feel like im going to have to contact google and find out where the problem lies.
New SIM which is working good in other mobiles
SilkyJohnson said:
Go get a new SIM.
Sent from my Nexus 6
Click to expand...
Click to collapse
I got this as new nano SIM from the retailer and seems like working in all other mobiles except Nexus 6. Also I can see lot of people having the same issue with Sprint Provided in US. One more Victim replied too.
greatleo said:
I got this as new nano SIM from the retailer and seems like working in all other mobiles except Nexus 6. Also I can see lot of people having the same issue with Sprint Provided in US. One more Victim replied too.
Click to expand...
Click to collapse
i reverted back to complete stock using the image from there site to no luck so i relocked the bootloader and took it back to the carphonewarehouse and they straight swapped it for a new one which is working perfectly
My sim died after a month. My calling went out and then only lte worked no 3g. Got card replaced and it works perfect now. I have US Cellular.
I've posted this in few other threads also, but I had also problem where I only had tgt exclamation mark no matter what I did. I solved the problem by waiting like 5sec before inputting my pin-code. If I input my pin code too fast after a boot, it will open my phone, but won't give me cellural network. This seems to happen in every ROM I've tried
Hi,
Solved the issue. Working fine after enabling request for SIM Pin and set my sim pin.
Usually i disable sim pin lock to have uninterrupted boot. But with ROM this is not working.
Enabling SIM pin request solves the issue.
Is this problem with carrier or Android L?
Sent from my Nexus 6 using XDA Free mobile app
greatleo said:
Hi,
Solved the issue. Working fine after enabling request for SIM Pin and set my sim pin.
Usually i disable sim pin lock to have uninterrupted boot. But with ROM this is not working.
Enabling SIM pin request solves the issue.
Is this problem with carrier or Android L?
Sent from my Nexus 6 using XDA Free mobile app
Click to expand...
Click to collapse
I have not seen this issue on three devices I've owned with Lollipop. So it appears to be a carrier issue?

SM-N950N Note 8 unable to make or receive phone calls - everything else works fine

So I bought a SM-N950N Note 8 in October 2017 and has been great until now where it cannot receive or make phone calls. Everything else works fine - SMS, mobile Data, everything. Just unable to make or receive calls.
I have done everything that I have found on the internet from resetting network settings, resetting cache partitions, factory reset and nothing works.
I have made sure its not hte sim card by putting it into my old S5 and it works fine.. it currently is my phone until I figure out the Note 8.
Does anyone out there have any other suggestions?
Check your APN settings.
Check another sim card in your note 8 (friend's sim card or a new sim card (old one might work on s5 but might not on note 8)) or Take it to your carrier and let then try their sim card and see. Point is try another or different sim card!
Might to check if there is no dust or dirt in the tray or dirty sim card.
Last resort BACKUP your phone and factory reset.
Take your device to the high street retail branch of your cell provider and let them take a look at your device. They will probably reinstall the network settings on your device
So basically what was going on was that when I need to make a call, the note 8 needs to drop from LTE to H or H+, which I observed it doing on my samsung S5 and a Samsung S7. For some reason or another, the SM-N950N KT version is stuck in LTE only mode and wouldn't downgrade to H or H+ and therefore couldnt make or receive calls.
The fix? Since I bought it back in 2017, way past any warranty period - I installed Dr Ketan's ROM and effectively changing the CSC to Australia region and within 15mins all fixed!
If anyone else is having a similar problem, I was on the Kogan network [vodafone].
Thank you Dr Ketan! https://forum.xda-developers.com/ga...t/29-09-17-dr-ketan-rom-jio-volte-n1-t3681163
so is it still called a phone? (yes i get mad when trucks are called cars)
nikmel420 said:
so is it still called a phone? (yes i get mad when trucks are called cars)
Click to expand...
Click to collapse
I know right! It was just a tablet before - had to use my old samsung s5 as a phone.
It is all good now - Dr Ketan's ROM is amazing - Loaded my note 8 with an Australian CSC and it is perfect. No bloatware, high configurable.

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