X4 video texts from iphone not working - Moto X4 Questions & Answers

Hello,
I am having an issue with my newly purchased Moto X4. When iPhone users send a video through text message, my phone does not receive it properly. The video is split into two texts, one with a still image of the video which does not play any video whatsoever, it's just an image. The next message that comes in is the audio of the video clip, but when you press play to hear it, it gives a message saying "Can't play audio. Try again" and will not work. Can someone help me understand why I can't receive any videos via text? I have only received them from iPhone users so far, but I never had this problem on my original Moto x. Anyone experienced anything like this?
Thank you,
Mike

Mine does the same if someone has a fix it would be amazing

Someone sent me an Animoji and it went straight to messages. I can play the animoji with no issues.

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niko_droid said:
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Click to expand...
Click to collapse
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