Database Develop

[Q] Moto X XT1058 Soft Bricked with Black Screen

Hey guys,
I have the AT&T retail version of the Moto X, running 4.4.4, locked and running stock firmware, which I got through MotoMaker in December of 2013
A couple days ago my Moto X screen just went black. It was in my pocket and shut off while I was out of the house. This has happened a couple of times before, so I tried to turn it on, but this time it wouldn't. I though the battery had just unloaded. When I got home and I plugged it in, the screen stayed black and the phone would just vibrate randomly. I assumed it was a sort of boot loop issue.
I tried getting into fastboot and noticed that the screen was actually lighting up. It was a weird mix of all the LEDs turned on showing a mix of green, red, and blue, making a noisy, stripped pattern and it was slowly getting brighter and brighter. I downloaded the XT1058 AT&T 4.4.4 firmware and tried to flash everything new except for erasing the user data, which I would really like to rescue somehow.
So the boot loop issue is gone, but when I press the power button, it vibrates once and my computer doesn't recognize the phone.If I put the phone in fastboot mode, the computer does recognize it and it does show up under fastboot devices and in device manager as an ADB Interface. Unfortunately, I didn't know about USB Debugging before all of this and had it turned off. If I unplug the battery, the computer recognizes it as a "USB Input Device" under Human Interface devices.
So I'm kinda stuck and don't know what to do. It kinda sounds like it could be a battery issue to me? I have had some quick drains before, but I just attributed it it to a lot of screen time. Would a weak/dying battery not be able to power the screen like this and not be able to boot the phone completely?
Thanks,
Dan

With a stock Moto X, I would've contacted Motorola a long time ago.

nhizzat said:
With a stock Moto X, I would've contacted Motorola a long time ago.
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I tried. My phone was out of warranty and they wanted $100.

[Q] Help! Trying to troubleshoot and hopefully solve problems with HTC One.

Hey guys, could anyone shed some light on what's wrong with my phone?
The initial problem was that it would display a notice that the phone was going to restart, the phone would turn off but not reboot.
When trying to turn the phone on immediately afterwards, it wouldn't turn on. The first thing I tried was seeing if that battery was dead but even when I plugged it in, it still wouldn't turn on nor was the charging light on.
After leaving it for a while, I tried a hard reset but the phone would turn off after 2 seconds in the boot menu. After a few hours and a lot of expended patience, I got the hard reset done and it worked flawlessly for around 30 minutes then turned off again.
Right now, when I turn it on, it shows the HTC screen, the backlight for the icons at the bottom flashes around 10 times and it turns off.
Any idea what's wrong?

KimmayQ said:
Hey guys, could anyone shed some light on what's wrong with my phone?
The initial problem was that it would display a notice that the phone was going to restart, the phone would turn off but not reboot.
When trying to turn the phone on immediately afterwards, it wouldn't turn on. The first thing I tried was seeing if that battery was dead but even when I plugged it in, it still wouldn't turn on nor was the charging light on.
After leaving it for a while, I tried a hard reset but the phone would turn off after 2 seconds in the boot menu. After a few hours and a lot of expended patience, I got the hard reset done and it worked flawlessly for around 30 minutes then turned off again.
Right now, when I turn it on, it shows the HTC screen, the backlight for the icons at the bottom flashes around 10 times and it turns off.
Any idea what's wrong?
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Click to collapse
Kinda sounds like your power button may be sticking in. Is the device bootloader unlocked and rooted? Or still stock?

Danny201281 said:
Kinda sounds like your power button may be sticking in. Is the device bootloader unlocked and rooted? Or still stock?
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The phone has been unlocked to be used with SIMs other than from AT&T but it hasn't been bootloader unlocked or rooted.

KimmayQ said:
The phone has been unlocked to be used with SIMs other than from AT&T but it hasn't been bootloader unlocked or rooted.
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Ok I would recommend you check warranty to see if it is still covered. To try a software solution will mean unlocking the bootloader which will void warranty. And may not fix the problem. As I say it seems like the power button is stuck in.
When the capacitive buttons flash like that it is because of a forced reboot by holding in the power button.

Black screen on boot

My XT1092 powered down by itself at 4% yesterday, so I plugged it into a power bank and left it on its own for a while. At 24%, I tried to power it on, and the device boots, but gets stuck on the final image of the boot sequence for longer than usual, before booting into a black screen. From here, I can do some things, like Moto Display and Voice still work (I can get it as far as opening the camera, but anything else requires me to unlock my device, even tho I don't have a password), and notifications like WhatsApp and Gmail come in fine and can be seen, but the moment I swipe up from Display to unlock it, I can't do anything. Touchscreen is unresponsive in camera interface when launched, but volume to capture and screenshots work. Moto Gestures don't work, except double twist in camera interface to launch front camera. From a thread on reddit, this is apparently not the first time something like this has happened, but it's incredibly frustrating to get this. I've only had my Moto X for 3 months, since April, and in that time, I've had to factory reset it twice and send it in for repairs once due to a faulty power button. I've connected it to a PC in hopes of backing my stuff up, but while PC recognizes XT1092, it says there is nothing on the phone. Wiped the cache twice in an attempt to fix, and boot through fastboot, but once again, no luck. Running stock 5.1, unrooted, locked. Can access recovery menu, so whatever I can access from there is probably my best bet.
P.S. What does reboot to bootloader and view recovery logs mean?

Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085

KB Smoka said:
Same thing here. Happened twice to me also. Not sure what causes it.
http://forum.xda-developers.com/moto-x-2014/help/boot-animation-phone-stuck-t3148085
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The new boot ipscreen doesn't appear on my device, but WhatsApp has warned me of date and time wrong, set to July 1, through Moto Display.

I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

Pure 5.1: Boots, has moto display, but black screen when I unlock

So currently I can boot my phone and it displays the boot screen fine. Once its done loading though I just have black screen. Moto display still works and shows new notifications but if I try to unlock the phone its still just the black screen. I can hold down the power button and the power menu shows up fine. I tried clearing the cache but that didn't help. Before I do a factory reset I thought I might see if any one here had some ideas on solutions.
I have the latest 5.1 OTA update. My phone us unlocked, but not rooted. I tried to hook it up to my computer to see if I could at least grab my files off of it, but while it shows up on my computer I can't access any actual files or directories.
I've tried searching around, but I can't find anyone else with a similar issue. Last night my phone battery ran down to zero (and rather quickly compared to normal usage). I may have ****ed it up by trying to get it to boot and be usable while charging but with the battery only at 1% (I guess with the standard charger an in-use Moto X uses power faster than it can take it from the charger). I tried letting it charge for a few minutes and then letting it boot, but after a couple of minutes of use it would shut down again. I finally gave up and let it charge. I didn't really pay attention to its status, but in the middle of the night when I woke up I booted it before falling back to sleep. Not sure there's a connection to my issue and this or not.
Any ideas on what the cause might be or what I can try to do to remedy the issue without data loss?
Edit: I ended up just doing a factory reset and that worked. Admin can feel free to delete this thread if they want.

This sounds similar to the issue here:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
This is a bug that needs to be reported to Motorola.

I am that guy from the second post, and I wasn't able to recover the phone. Connecting to PC did not do anything. I would like to ask: is it booting with the new boot animation? Or old one? Because mine showed old animation long after the update was sent out, so I'm thinking the update may have tried to apply and failed, thus breaking the phone. Should all efforts fail, your only bet is to boot into recovery (power + volume up when off, volume down, volume up in the option menu (to select recovery), then hold power when Android robot appears, and while holding it down, press the vol up button once to make the list of recovery options appear. Scroll down to wipe data/factory reset, press power to select, then find Yes to confirm. Good luck!

so this just happened
i came back from a trip and took a whoooole lot of photos. when i came back my battery went to zero and device switched off. i charged the phone to 10-20% and switched it on and all i see is blank screen only moto display is working and power off option is showing itself when i hold the power button which is the same problem as yours
havent done any factory reset yet. is there any way to retreive the photos since i dont want to lose them. there are around 600 and all of them are of the trip.
im on 5.1
there are other people too who faced the same problem and all of them are on 5.1 but there is no solution
link :-
https://www.reddit.com/r/MotoX/comme..._after_update/

Mine did this yesterday, although I'm not entirely certain that the battery hit zero percent. The best I could tell from looking through the logs in recovery was that something was trying to update and failed. I suspect that it was a push from Motorola that hosed it. The only way to fix it is to do a factory reset. Once I did that and restored all my apps the battery was draining at a rate of 40% per hour or so. I found that the package access helper was the culprit and rebooted the phone. Post reboot, I immediately noticed that the boot animation and Moto logo had changed from what they had been on 5.0/5.1 (prior to yesterday). I also noticed that some of the widgets I hadn't reconfigured after the reset were now back. Weird indeed.
Anyway, I have to agree with the others that this is a very bad bug, that needs to be fixed. I am cautiously optimistic that the factory reset has cured it but we'll see. Based on my experience with this phone so far and the sale of Moto to Lenovo, this will be my last Moto phone.

I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?

Black screen during boot

I bought a used Droid Turbo 64 GB and for the second time I am stuck in a situation where the screen went blank and now the device won't boot. I get to the silver/blue "Droid" splash screen where it sits for a moment or so, then the screen goes blank. After the first time I wiped and started over, it worked well for three days. Now it happened again. I tried wiping cache, did not help. I was thinking I could reflash Lollipop and would not lose data this time but can't seem to find the appropriate file to flash. Can someone point me to it, or let me know if that's not the right direction to go? As soon as I get a replacement I am sending this back but would like to try and get it up and running for the next few days.

http://forum.xda-developers.com/showthread.php?t=3063470
But is it wise to fix a device you are returning?

mrkhigh said:
http://forum.xda-developers.com/showthread.php?t=3063470
But is it wise to fix a device you are returning?
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Just trying to get it to be usable until I can get a replacement phone.
While I was researching and posting here, I shut the phone off and put it on a charger. It said it was 61%. It got to 98%, I took a chance and powered it on and it got past the splash screen and went through an optimization of 63 apps. Finished and booted. Lasted about 10 mins then went black again and I am stuck.

I'm not sure if this is what your talking about but If you press the power button when it is in sleep mode and you see the clock and notifications but the background is black. If you pull up it should unlock the phone but everything goes black. That happens to me every so often. I reset my whole phone once thinking it was broken. All you have to do is pull down rather then up and the background appears and all is well again.

activeservo said:
I'm not sure if this is what your talking about but If you press the power button when it is in sleep mode and you see the clock and notifications but the background is black. If you pull up it should unlock the phone but everything goes black. That happens to me every so often. I reset my whole phone once thinking it was broken. All you have to do is pull down rather then up and the background appears and all is well again.
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Thanks for the info but this phone is locking up. We turned off that mode. The screen does black after 1 min (in display settings). In our case, there is no way to get it to come back on. And during reboot, it goes black and never finishes booting.

You're best bet is to flash the stock firmware. http://rootjunkysdl.com/?device=Droid Turbo&folder=Firmware

i have the same issue, did firmware flash with fastboot and the fix with the verizon software with no results