Turning on bluetooth crashes the phone - Huawei P9 Questions & Answers

Hi, a few months ago I've noticed that when I try to turn on bluetooth (which is usually turned off) everything freezes the moment I 'click' on the turn on/off switch. After the freeze it takes around one-two minutes to restart the phone and then I can normally turn the bluetooth on.
The strange thing is that I can turn it off and on then and it will work, but when I turn it off and leave it off for a few days, and then try to turn it on the phone will freeze again...
Did anyone had the same issue?
Android version: 7.0 (B394)

I installed B395, but the problem hasn't gone away. Anyway, for the first time after this 'freeze' the message box saying that 'the interface app stopped working' showed up and I could 'stop' the interface app.
However, the update did not solve the problem.

Same problem here did you find a solution?

Same problem here for years! Android 7.0. Did anyone found any solution yet?
My build number is EVA-L09C432B505. Stock firmware, regulary updated.

@zozo77, Have you regularly updated your stock firmware?
What is your full build name/number, like EVA-L09c432b504 or what?
PS: @Chelmiannin
Since this was a question for help, it should have been opened as a regular thread, not for voting, so that people can normally cite and answer

Related

[Q] Unknown App Flashing When Toggling Wifi

Last night I was at home and noticed my wifi wasn't on, so I used the quick settings in the shade to toggle it. After a few seconds, wifi connected, and some unknown app took focus and closed repeatedly. After a few moments, it stopped and all was well.
I thought it was strange, so I turned wifi back off and the same thing happened. I rebooted, tried again, and got the same result. I was trying to think of a way to see what was happening, so I tried using the Screen Record function in Gravity Box, which didn't help much, because it happens so fast, and no info is displayed, just a black window that goes away quickly.
I then turned on the CPU usage in Developer Options to see if anything consistently came to the top when toggling. I saw a few apps each time Plume (Twitter), and Maildroid (email) were two of them. Both of these apps behave differently on wifi and 3G/4G (push vs. pull), so thought -maybe- it could be something with that. I uninstalled both of those, rebooted and tried again, getting the same result.
I recorded the screen when this was happening with the CPU usage displayed, and was wondering if anyone has any ideas? I don't really want to uninstall and reinstall EVERY app on my phone, so I was hoping someone may have seen this before or see something I'm missing when watching it happen.
Video: https://copy.com/8L6VTsqcdbUjVTz
Thanks for any input anyone can offer!
Do you check virus from your phone ?
I am also having this, seems to be due to 4.4.2 OTA, which I continue to delay as I am rooted.
Mine doens't only happen with wifi change, but also just randomly when using hangouts, keyboard stays out but hangouts min -> maxes quickly. I have tried freezing the update apps but it apparently didn't do anything as I was still asked to update earlier.
Only hangouts? I have that app disabled.in the app settings.
I can't say for sure that being on 4.4.2 fixed it, but I am on 4.4.2 now and it is not happening anymore.
I unlocked my bootloader and did the 4.4.2 SBF, unlocked and rooted. I installed probably 99% of the same apps (only ditched 1-2 that I never used anymore) and I am not having the flashing issue anymore.
Hard to tell for certain if the pending OTA was the cause, but it may have been.

Disconnected...

OK say I have paired it with a Sony Xperia Z1 compact.
As soon as the screen turns off it loses connection with the phone. It still thinks it's connected (there is no cloud with a line through it on the watch face screen) and when you say ok google it tries to interpret but then I get the screen that says
disconnected and to the right is a little icon of a cloud with a line through it and underneath there are options for built-in functions like "show my steps", show me my heart rate" , etc
If I manually disconnect and reconnect using the Android Wear app on the phone it works again straight away.
Anyone else seeing this behaviour?
I had that problem right at the start. Can't remember how I fixed it
Restart both devices? Uninstall and reinstall wear app on phone? Update to latest watch firmware?
Do you have stamina activated which us turning your Bluetooth off on screen off?
Sent from my D6503 using XDA Premium 4 mobile app
skitty said:
Do you have stamina activated which us turning your Bluetooth off on screen off?
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hey that could be it. I do have stamina enabled because the battery in my phone is going down rapidly with the watch connected. I'll turn stamina off and see what happens. Cheers!
EDIT: I think this might be fixed now after turning off stamina mode. I'll need to test furtehr thugh. Thanks skitty
I'm still getting this quite a bit. Is anyone else still experiencing random bluetooth disconnects? It still thinks that they're connected until I try to do a google now search and then it tells me they're disconnected. I tried uninstalling the wear app on the phone and reinstalling. I also cycled bluetooth and that seems to fix it in the short term. Suggestions?
shadeofgrey said:
I'm still getting this quite a bit. Is anyone else still experiencing random bluetooth disconnects? It still thinks that they're connected until I try to do a google now search and then it tells me they're disconnected. I tried uninstalling the wear app on the phone and reinstalling. I also cycled bluetooth and that seems to fix it in the short term. Suggestions?
Click to expand...
Click to collapse
I'm pretty sure, for me, the answer was to disable stamina mode on my xperia phone. I very very rarely see the disconnected message any more.
Cycling BT also used to help for me but all that was doing was temporarily foxing the stamina setting. It always switched itself off again.
I'm having the same issues, here's my post in the general android wear help forum
"So I've searched around a bit and not really found anyone else having this issue... Is it just me or is no one complaining?
The Bluetooth connection shows to be solid on the phone "connected, running sync loop" shows in the notification bar and the little connection lost cloud is not displayed on the watch.
However, notifications will not push and if I try to initiate a voice command it spins for while and then tells me that it is "unable to reach the Google server" turning Bluetooth on and then back off will rectify the issue temporarily. And... To make things more complicated it will randomly happen a lot one day and hardly at all another day ( of course it always acts up when someone starts asking questions about the watch and wants a demo, which in turn makes you look like a gullable early adopting fool.)
I'm currently using a gear live with a nexus 5 running the latest stable build of cm11. Ive also tested with and without WiFi enabled, because I thought I noticed a correlation but there seems to be none.
Is it me? Am I doing something wrong?"
I have also tried running stock faces vs custom with no change
hasn't happened since 9:00 this morning.. today... yesterday I missed almost every notification
disconnect
Not sure if this is related or if anyone can give advice but for me (HTC one max) whenever my Samsung gear live is disconnected from phone...phone randomly restarts all by itself. Tried factory reset, was fine until I set it up again. Made sure android wear was off...just tried turning off Google now see if that helps.... Anyone else experiencing the restarts? Sorry on phone so messy post...
Woah sorry i forgot about this post. My issue was the stock kernal for cm11. When i switched to another kernal, my issue vanished.
I am having the issue where if my phone is asleep I cant do any searches. Now I know or at least I'm pretty sure that its not the watch or the app but something on the phone. Phone is a galaxy note 3 sprint version running temasek's unofficial cm12 rom. The watch is stock of course. When I get a notification the watch will happily wake up and tell me about it, but when I try to tell the watch a command with the phone sleeping is where the problem presents itself. The issue appeared after a few of the rom updates (happens even with a clean install) and I know he's a busy guy (temasek) but I would like to see if anyone here could help me figure it out to be able to provide a solution to others that are having my same issue. Any and all help is appreciated.

Bluetooth keeps turning off

I upgraded my Z3C to MM a few months ago, and since then I've started noticing that bluetooth seems to be off most of the time. Under KK it was on all the time and rock solid - it was always there, and for example the phone would always connect to my car when I started the engine. Now, BT on the phone is off more often than on, which is tedious, especially when I don't notice that the phone doesn't connect to the car, and then a call comes in
I've verified that BT doesn't come back on after a manual restart, which it always used to. The phone always restarts after running its Titanium backup overnight, so that could be why BT is more usually off than on. But as I say, it didn't used to be like that. I will be keeping a closer eye on it in future to see if BT turns off at other times for no apparent reason.
Does anyone know if there is a new setting in MM that could be causing this, or have any other suggestions as to how to go about preventing this extremely annoying behaviour?
TIA
OK, so it now seems to be confirmed that Bluetooth doesn't come back after a restart. The question is: why? It never used to behave that way. I'm pretty sure now that it's since I upgraded to Marshmallow that it's being doing this.
I'd dearly love to find a way to fix this!
Update on this problem: around the turn of the month it went away - bluetooth came back on after a reboot just like it had always used to. No idea why, or what if anything caused the change. Most likely a app somewhere was my guess, since that's all that changes on the device these days.
However, after a week or two the problem came back. Again, I'd changed nothing apart from allowing apps to update.
In order to investigate the app hypothesis further, I tried restarting the phone in safe mode. No joy. Normal mode, bluetooth on; restart in safe mode: bluetooth doesn't come back on. Safe mode, bluetooth on; restart in safe mode: bluetooth doesn't come back on.
So it looks like it's not an app after all.
I have now found a workaround using the Smart Connect app to schedule a task which turns bluetooth on in the early hours of the morning. But it's annoying that I have to do this when the problem simply shouldn't be happening.
Bluetooth is a ***** on MM
Try the following: Switch BT on - Be sure that it can connect to any device. Leave it on - Do not switrch BT off now.
Reboot and wait until system full stated.
Now it should work stable - even if you switch it on/off.
After that: Be sure that you have BT ON before reboot.

phone randomly turning off

Hey all just checking to see if anyone has same issue, it is persisting beyond an update. I plug in for night and usually every morning screen is off. Takes me holding down power button for ten seconds for it to come back. Not sure if I'm rebooting phone and it was on or if it was off.
Same here. Got it 2 times. No idea!!!
Exactly same issue, happens every 3-4 days.
I have same problem. After last update, that hapoend 3 times already. I wonder why...
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
From your list I'm using only Spotify. However I'm afraid that my phone was turning off even before I got this app. Will check anyway (already uninstalled it), and will let you know.
What I can say for sure is that my phone is switching off completely (not only display) as all my Bluetooth devices are disconnected straight away.
Hope we will find a solution for this issue!
it happened to me twice as well, having the phone for almost 2 months. It is a bit annoying and I dont understand why it happens. Among the list of these apps, I only have Spotify installed as well.
I dont have any apps from Your list. My phone turned off twice since last update, before that, for 1 month everything was ok. Now seems good aswell, we will see.
Seems like its none of the apps. My phone also completely disconnects from my devices and none of the buttons work (like double press volume button for camera). Have to hold the power button for a while and it starts up.
My Always on display is off
Random phone off was happening before the update and it's still happening after!
Also at times phone send to be so sluggish! 7gb+ram still available at that time.
North America 12gb/512gb.
All stock.
Sent from my ASUS_I001DC using Tapatalk
Ok, this issue together with the reported complaints of dust in camera lens has made me hold on the purchase of this phone.
Isn't there an official ROG II forum where all of you can complain so Asus can look into this issue maybe request dump files and resolve it once and for all?
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
Well my doesn't randomly turn off and I'm using blockada if that sheds any light...
Also, I don't use Spotify
I have deleted all the apps. Literally done a reset to the factory settings to see what happen and this morning phone turned off again... That's really annoying.
I have found relevant topic on Asus forum: https://zentalk.asus.com/en/discussion/12715/rog-phone-2-12-512-freezes-and-auto-restart-problem
Looks like they are not fully aware of the problem....
Is there any update for this case?
I'm experiencing random hangs as well after updated the firmware to the latest. It reads my power button and will shows the options to reboot but the UI is totally not responsive, have to hard reset it Everytime.
Since factory reset everything seems to be fine, however it's just few days since I have done it.
09/12/2019 - I can confirm that after factory reset everything works fine. If anything change I will let you guys know straight away.
02/01/2020 - Annnnnd it's back... After few weeks phone started switching off again and tbh the whole thing intensified. Yesterday phone went off 9 times. On top of that when it's off it drains battery like crazy - 5mins and 20% is gone. Bluetooth doesn't work properly as well. I'm aware that others don't have any problems with ROGII, however I'm afraid that due to personal experience I won't buy Asus phone again and won't recommend it to anyone.
Rog phone 2 turns off automatically
Same problem here happened twice in 2 days everytime phone is off i have to hard restart to switch on the phone
Does anybody got any solution for this problem
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Shahruq said:
Yes I have faced a similar issue since I have updated to android 10 beta. This happened once. I left my phone for charging and the screen blacked out. I had to press the vol up+dwn and power to restore the functionality. Strange.
Click to expand...
Click to collapse
What version of beta you use?
It happened to me twice in three months. The smartphone got stuck/freeze in standby mode: no response from the physical buttons or touch. I use the official android 9 rom.
I managed to restart it with the power button and volume up/down pressed for 15 seconds.
baddar said:
Guys you have to search before posting. Here is the topic i made a while back. Have had this issue since then and i notice it because i have the aod (always on display) and the screen disappears.
https://forum.xda-developers.com/ro...ly-to-hold-t3994037/post80721405#post80721405
Apps i suspect:
Blockada
Owntracks
Health mate
Spotify
Which of these are you guys using? Maybe we can deduce if its an app or some firmware issue.
Click to expand...
Click to collapse
No apps install in the list nd it randomly switch off my phone it's software issue
Mine started turning off after 1 minute of use. Couldn't stop it nor control it.
Managed to barely get the WhatsApp backup and then factory reset the device. So far things are ok. But setting up from scratch is a pain in the ass.
I suspect that I tried to enable twin apps on WeChat while being on Nova Launcher. That may have triggered something, But I'm not sure.

Question GPS Issues

Anyone else experiencing GPS issues on the S23?
Sometimes it will work fine for a day, sometimes for a couple of hours. Then it stops.
Occasionally rebooting resolves the issue, but generally it doesn't. Yesterday I restarted and/or turned off/on 5 times without resolving. Some hours later, it just starts working again.
Looking at nmea loggers and GPS Test app, when it stops it either shows no data at all, or sometimes shows signal from just one or two and never finds any more so can't get position lock (other than network based). My old S20 right next to it will show 18-20 satellites at the same time and never faults.
I submitted a fault to Samsung. They said the uploaded system log showed nothing coming from GPS (fault was currently being exhibited) and phone will need to go back. This isn't always the case however, as sometimes it works OK.
Is there anything I can try before I send it off?
Have others had similar issues?
Try restarting in emergency mode (SOS) and do your tests.
If I were you, I would factory reset or even install firmware with Odin just to make sure everything is OK.
Send to Samsung is the last attempt.
Thanks for the suggestions. I'll give them a go and see what happens.
Calibrate your GPS in google maps. Tap your location and it had you move your phone around to increase its accuracy.

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