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I recently purchased a nexus 6 off ebay, likely a mistake, and now that I try to run the setup i can't because i'm not the original account on the phone. Is there anything I can do to get past this step, remove the old user account and add myself to the phone? I know the security measure was put in for a reason, but it definitely makes it hard when someone like me gets the phone and is now stuck with a good looking paperweight. I have tried contacting the seller and getting them to provide me with their info for the purposes of setting it up but they are reluctant to offer that up. Unsurprisingly.
Any help would be appreciated.
Thank you,
Fk
fkoulbot said:
I recently purchased a nexus 6 off ebay, likely a mistake, and now that I try to run the setup i can't because i'm not the original account on the phone. Is there anything I can do to get past this step, remove the old user account and add myself to the phone? I know the security measure was put in for a reason, but it definitely makes it hard when someone like me gets the phone and is now stuck with a good looking paperweight. I have tried contacting the seller and getting them to provide me with their info for the purposes of setting it up but they are reluctant to offer that up. Unsurprisingly.
Any help would be appreciated.
Thank you,
Fk
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I'm sorry but the only way is with that password. This is fault of the seller, they did a factory reset without removing their Google account. If the seller won't help you, contact eBay resolution center.
@fkoulbot,
Unfortunately, plenty of threads here with the same situation.
What @Evolution_Freak said, or open a PayPal claim. Device "Significantly Not As Described". You'll get your money back.
Or, just post it back to him at his expense, and get him to do it properly.
"Hi,
I understand that you feel uncomfortable giving me your Google password. Since the phone is unusable without it, I will have to consider opening a paypal dispute.
To avoid this however, if you offered to cover the cost of 2 way postage of the device (+insurance), I could send the device to you to log into and remove your account properly before resetting and returning to me."
fkoulbot said:
I recently purchased a nexus 6 off ebay, likely a mistake, and now that I try to run the setup i can't because i'm not the original account on the phone. Is there anything I can do to get past this step, remove the old user account and add myself to the phone? I know the security measure was put in for a reason, but it definitely makes it hard when someone like me gets the phone and is now stuck with a good looking paperweight. I have tried contacting the seller and getting them to provide me with their info for the purposes of setting it up but they are reluctant to offer that up. Unsurprisingly.
Any help would be appreciated.
Thank you,
Fk
Click to expand...
Click to collapse
Hey, buddy. I had the same thing happen to me on Swappa. Fortunately the guy was willing to give me his password... BUT in the 2 hours it took him to respond to my dilemma, I had already found a way around it. (Take note that my bootloader was already unlocked when I received the device.) Here's what I did.....
I tried flashing a couple different ROMs to no avail.
Then I realized it was because I was flashing 5.1 ROMs.
So, I found a 5.0.1 ROM that doesn't have the reactivation built in, flashed it, got it set up, then flashed a new 5.1 ROM. It worked for me but YMMV. I do believe having an unlocked bootloader in the first place helped. Hope that helps.
hyst3rical said:
Hey, buddy. I had the same thing happen to me on Swappa. Fortunately the guy was willing to give me his password... BUT in the 2 hours it took him to respond to my dilemma, I had already found a way around it. (Take note that my bootloader was already unlocked when I received the device.) Here's what I did.....
I tried flashing a couple different ROMs to no avail.
Then I realized it was because I was flashing 5.1 ROMs.
So, I found a 5.0.1 ROM that doesn't have the reactivation built in, flashed it, got it set up, then flashed a new 5.1 ROM. It worked for me but YMMV. I do believe having an unlocked bootloader in the first place helped. Hope that helps.
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Click to collapse
Thanks so much for that info. I had actually received and tried that but because it wasn't unlocked i was stuck. I did get the login info but now worried that they somehow have access to the phone. I noticed the label of a "group" of apps on my home screen was randomly changed. I did DL an antivirus app and it found something but I'm still worried about the security of the phone. Do you happen to have any suggestion on the best thing i can do to absolutely clear any of the old account information etc?
fkoulbot said:
Thanks so much for that info. I had actually received and tried that but because it wasn't unlocked i was stuck. I did get the login info but now worried that they somehow have access to the phone. I noticed the label of a "group" of apps on my home screen was randomly changed. I did DL an antivirus app and it found something but I'm still worried about the security of the phone. Do you happen to have any suggestion on the best thing i can do to absolutely clear any of the old account information etc?
Click to expand...
Click to collapse
First thing I would do is go into Settings -> Accounts and remove the Google account that it was originally linked on. Then add your own. Do a factory reset, and you should be fine. If you want to go the extra mile, set up the reactivation lock under your account. I do believe that should clear any permissions he may still have as they would be linked to his Google account.
fkoulbot said:
Thanks so much for that info. I had actually received and tried that but because it wasn't unlocked i was stuck. I did get the login info but now worried that they somehow have access to the phone. I noticed the label of a "group" of apps on my home screen was randomly changed. I did DL an antivirus app and it found something but I'm still worried about the security of the phone. Do you happen to have any suggestion on the best thing i can do to absolutely clear any of the old account information etc?
Click to expand...
Click to collapse
Boot to bootloader.
Fastboot format userdata
(Note that this will wipe everything, including contents of SDcard.
I would lock then unlock bootloader which would wipe the phone and then go to google and download latest builds and flash the phone to factory stock. Boot in, if there isn't anything funky, then I would made a backup of the stock and flash custom ROMs from that point. I like to check first if it works bone stock wiped before tinkering. That way if anything is still wrong with it I know who's at fault.
farangutan said:
I would lock then unlock bootloader which would wipe the phone and then go to google and download latest builds and flash the phone to factory stock. Boot in, if there isn't anything funky, then I would made a backup of the stock and flash custom ROMs from that point. I like to check first if it works bone stock wiped before tinkering. That way if anything is still wrong with it I know who's at fault.
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Why would you lock the bootloader? If you want everything wiped do > fastboot format userdata
cam30era said:
Why would you lock the bootloader? If you want everything wiped do > fastboot format userdata
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Click to collapse
Well, more likely if it's locked I would just unlock, but yes the act of flashing it to factory images will wipe in one go. Relocking and unlocking is redundant.
Guys does anyone confirm that is any way you can remove the Google Account Lock on Nexus 6 that the previous seller didn't remove the Goggle Account?
Thanks in advance!
Im having the same dang issue!! Hopefully I can get it flashed since sell won't give me password.
Hello friend, got this phone from client, I am trying to bypass the FRP (Google Account) Locked I've tried multiple ways but nothing is working any idea on how to solve this? Thanks.
Try youtube, there are many ways to bypass frp. One of the methods should work.
I'm VERY new to this whole rooting, flash mode topic with any phone. I'm an IT guy, and have a Nexus 6 that an employee left behind after being let go that did not unlock the phone. I did a factory reset, but evidently since the flash mode is secure (device locked), when I start up the phone after factory reset, it requires me to enter the users email address and PW. I dont have that, cant get it, so now I'm here. I've learned how to use ADB to apply a new OTA, did that with Shamu 7.1.1, no luck, still wants last users email address info during initial setup. I need to take it OUT of Secure mode without turning on developer mode, since I cant get into the phone at all. Is that even possible? I have read articles for 2 days, tried several things, but am beginning to lose hope that this phone is not recoverable. Please understand that I am extreme newbie! If you have a way to do it, I would be in your debt, and if you could please put it in laymens terms, I would greatly appreciate it. thanks ahead of time!
you need to bypass FRP, another question is, is that possible. And it is forbidden to share such info on this forum.
Sorry mate, unless you find it somewhere else, you are probably stuck with a nice paperclip. You can try oem unlocking from fastboot, but doubt that will work.
Hi guys, I just found this model at the lake. I couldnt discover who lost it, so i tried an hard reset. Im stuck in frp. Im trying to bypass it with talkback method but when i try to open terms & policies from YouTube app, Google chrome doesnt open.
Is there any way to bypass it?
Thank you!
So I bought this phone from eBay, like many before it. But this time it came with a twist: when I booted the phone, initial setup ran and all wend fine until I got to the register Google account screen.
There, the phone says: "This phone was reset. To continue, sign in with a Google Account that was previously synced on this device".
No matter what account I use, I always get a Toast message saying "Unable to sign in to device due to a unknown error. Please try another account or try to sign in again after 24 hours.".
I'm guessing this is some kind of theft protection where entering a previously synced account "proves" that you're the legit owner. The authorised service here told me that I need some kind of proof that I'm the legit owner and surely enough the eBay seller has issued no invoice containing the phone's IMEI (or any similar document).
Anyway, here I am with this gorgeous phone on my hands which is little more than a brick due to this.
Is there any way I could get it to work again? Returning it will just generate more costs for me and I'd like to avoid that.
I've seen guides on youtube where they managed to bypass this security measure, but both methods I've seen failed for me. I guess the version running on my phone is just too recent and plugged all the holes.
Do I have any way of downgrading the software at least? Note that this is a fully locked phone and I can't even start TWRP from fastboot.
Anything else?
Edit: Now that I'm re-reading this post, it occurred to me that there's very little chance that this phone wouldn't be a stolen one. Had it not been, the seller would easily issue me an invoice.
Leaving this post only because my searching hasn't turned up anything on XDA. Probably also reporting the guy on eBay.
velis74 said:
So I bought this phone from eBay, like many before it. But this time it came with a twist: when I booted the phone, initial setup ran and all wend fine until I got to the register Google account screen.
There, the phone says: "This phone was reset. To continue, sign in with a Google Account that was previously synced on this device".
No matter what account I use, I always get a Toast message saying "Unable to sign in to device due to a unknown error. Please try another account or try to sign in again after 24 hours.".
I'm guessing this is some kind of theft protection where entering a previously synced account "proves" that you're the legit owner. The authorised service here told me that I need some kind of proof that I'm the legit owner and surely enough the eBay seller has issued no invoice containing the phone's IMEI (or any similar document).
Anyway, here I am with this gorgeous phone on my hands which is little more than a brick due to this.
Is there any way I could get it to work again? Returning it will just generate more costs for me and I'd like to avoid that.
I've seen guides on youtube where they managed to bypass this security measure, but both methods I've seen failed for me. I guess the version running on my phone is just too recent and plugged all the holes.
Do I have any way of downgrading the software at least? Note that this is a fully locked phone and I can't even start TWRP from fastboot.
Anything else?
Edit: Now that I'm re-reading this post, it occurred to me that there's very little chance that this phone wouldn't be a stolen one. Had it not been, the seller would easily issue me an invoice.
Leaving this post only because my searching hasn't turned up anything on XDA. Probably also reporting the guy on eBay.
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Click to collapse
From the Settings / About, what is exact (full) build name/number?
Generally, if you are on Nougat then IMO, rolling back to MM should completely reset your phone.
You cannot flash TWRP without unlocking Bootloader. But that will not help much for resetting Google protection.
Btw, enable Developer's menu, does it allow you to unlock FRP/OEM Unlocking - in that case you will be able to reset all from EMUI recovery.
zgfg said:
From the Settings / About, what is exact (full) build name/number?
Generally, if you are on Nougat then IMO, rolling back to MM should completely reset your phone.
You cannot flash TWRP without unlocking Bootloader. But that will not help much for resetting Google protection.
Btw, enable Developer's menu, does it allow you to unlock FRP/OEM Unlocking - in that case you will be able to reset all from EMUI recovery.
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Click to collapse
He can't get passed the setup screen
Twisted Prime said:
He can't get passed the setup screen
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- Boot to Recovery (switch off, press and keep pressing Vol+ and Pow). Does it boot to stock Recovery and does it allow there to Factory reset (it should but if FRP was unlocked)
- Boot to Fastboot (switch off, connect by USB to PC, press Vol- and Pow), do you see Phone (Bootloader) and FRP locked or unlocked?
zgfg said:
- Boot to Recovery (switch off, press and keep pressing Vol+ and Pow). Does it boot to stock Recovery and does it allow there to Factory reset (it should but if FRP was unlocked)
- Boot to Fastboot (switch off, connect by USB to PC, press Vol- and Pow), do you see Phone (Bootloader) and FRP locked or unlocked?
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Click to collapse
It is stock recovery. I don't recall the option for factory reset. In fact there's no options at all, save for reboots.
Fastboot says everything is locked as it should be.
Don't know how to downgrade to MM.
velis74 said:
It is stock recovery. I don't recall the option for factory reset. In fact there's no options at all, save for reboots.
Fastboot says everything is locked as it should be.
Don't know how to downgrade to MM.
Click to expand...
Click to collapse
Rollback instructions are here
https://forum.xda-developers.com/showpost.php?p=72153575&postcount=2
But not sure would it allow you to setup.
That is Factory Reset Protection (FRP/OEM Unlocking) - if it was unlocked you would be allowed to reset from recovery.
You can ask seller - maybe he can login to his Google account and remotely remove Google account from the sold phone.
Or you can try DC Unlocker, not sure would it work
https://www.dc-unlocker.com/DC-Phoenix-flash-repair-tutorial
Well, DC unlocker ultimately worked, but not before buying a wrong package, having to ask tech support, etc, etc. Not to mention the guy really has no patience for people who don't have his level of understanding of the subject. Why does he do it then if he hates the whole thing so much?
velis74 said:
Well, DC unlocker ultimately worked, but not before buying a wrong package, having to ask tech support, etc, etc. Not to mention the guy really has no patience for people who don't have his level of understanding of the subject. Why does he do it then if he hates the whole thing so much?
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Click to collapse
So did you use DC Unlocker to unlock Bootloader or DC Phoenix to reinstall the phone?
zgfg said:
So did you use DC Unlocker to unlock Bootloader or DC Phoenix to reinstall the phone?
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Click to collapse
DC unlocker. I wanted minimal impact on the OS as the phone is for my daughter and she doesn't do custom ROMs et al
velis74 said:
DC unlocker. I wanted minimal impact on the OS as the phone is for my daughter and she doesn't do custom ROMs et al
Click to expand...
Click to collapse
Sorry for bothering but I'm interested now - when Bootloader was unlocked (and FRP too), were you just able to pass setup or you needed to do Factory reset from Recovery or how did you get the stock ROM working for you
Final resolution: the seller sent me an invoice. I guess that means that the phone wasn't stolen after all since they can only expect that this will be entered into Huawei databases.
zgfg said:
Sorry for bothering but I'm interested now - when Bootloader was unlocked (and FRP too), were you just able to pass setup or you needed to do Factory reset from Recovery or how did you get the stock ROM working for you
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Click to collapse
The procedure was thus:
1. unlocker unlocked the FRP
2. phone rebooted into a factory reset (low level) mode - it specifically said "low level"
3. phone booted into normal Android where the FRP protection was no longer active. On screen where it previously demanded a previous Google account it now only demanded A (any) Google account as I'm used to from all the other phones I ever bought.
Sorry old post