P10 WiFi disconnects randomly - Huawei P10 Questions & Answers

Hi all, I have a p10, running emui 5.1 on Android 7.0, and I have problems with the Wifi.
It disconnects after a numbers of hours, apparently randomly, and switches to mobile data.
If I try to connect to the network again, it will just try multiple times, until it claims that "Network access denied."
It will only reconnect to the WiFi if I restart the phone. I have therefore concluded it's the phone's fault and not the router's...
Please, does anyone maybe have an idea how to fix this?
Most times I won't even notice the disconnect and I end up consuming all my mobile data.. so annoying!
Many thanks!

Get into WiFi connections.
Tap on configure at the bottom.
Choose keep WiFi alive when idle.
http://imgur.com/PDrWDEQ
It will prevent the drops.
It has something to do with Mac address lease time on your router. It's not your Huawei device.

That happened to me too, I just reset my network settings and it stopped happening

xodeus and JamesRLS thanks for your messages!
xodeus:
It was already set to "Always" keep alive, just like you suggested, so unfortunately this wasn't it..
I also checked my router lease settings and couldn't find anything, but fact is that this only happens my Huawei P10 - all other devices at home stay connected...
JamesRLS:
I'm so desperate at this point that I went for your slightly "nuclear" option (I will have to collect all wifi-passwords again..) - I hope it works!
Will post updates with any results..

So after a couple of days, it seems to be confirmed: Resetting the network settings has worked!
Many thanks JamesRLS
I just hope I had done this earlier, I've been having this problem for months now, and it was so easy to solve...

Daniel.l.f said:
So after a couple of days, it seems to be confirmed: Resetting the network settings has worked!
Many thanks JamesRLS
I just hope I had done this earlier, I've been having this problem for months now, and it was so easy to solve...
Click to expand...
Click to collapse
No problem, glad I could help, and enjoy the phone

JamesRLS said:
No problem, glad I could help, and enjoy the phone
Click to expand...
Click to collapse
Hi ive got the same problem .
ive got a Huawei p10 EMUI version 9 . i reset the network settings but it keeps dropping randomly . i cannot find the option to keep wifi alive .
Please help me im desperate . the wifi is never constant . it drops every minute basically

Related

TYTN II WiFI would not activate

Friends,
I've been proud of my TYTN II for the last thre months that I've owned it... until recently though.
Last week, my WiFi connection stopped getting activated/swichted on. Howsoever, I may try, it would not get activated, leave alone discover the network.
I tried re-flashing it, soft-resetting, hard-resetting, I mean practically everything I could, but to no avail.
Has anyone faced this problem before, and found a solution to the same. Would appreciate if you could share the same with me. I really do not want to take it for servicing, as I fear it would take me easily a week to get it back if I take it to the Workshop.
Thanks in advance,
Atul
Let me ask a couple of questions.
Can you turn wifi on or do you get an error?
If wifi turns on does it see any access points?
have you flashed your rom on your phone?
have you tried another access point for wifi?
do you have any wifi applications installed like wififofum?
Hi Chumley,
thanks for the prompt response...
I do not get any error, not even any message hen I try to activate the WiFi. Just that the rainbow circle keeps rotating (hour-glass equivalent of indows), and then shows the WiFi is still inactive (small x near the WiFi icon).
I tried re-flashig with the latest ROM available on the HTC website, but to no avail.
Trying another access point does not help either, neither would it, I guess, since its not a problem of signal strength, as much as it seems to be of the Wireless on the Kaiser not getting activated.
No 3rd party applications installed either, after the last re-flashing, still no luck.
Anything from the above, that rings a bell?
If it does it after a flash I would think you have a defective wireless adapater. Sorry.
Guess it should not be a problem as mine is still under warranty... just abt. 3 months old. But my only worry is, as I mentioned in the original post, the time it would tk. to get it fixed by the Service Centre, or if at all it is a correctible problem... I think time to ask for a favour from a friend... a standby mobile while I await mine back
If you let it go free and it comes back, then it's yours forever.
Hello, same problem here:
two days ago my wifi connection stopped suddenly and cannot activate it from the comm manager. When I click in the WIFI Icon, rainbow circle keeps rotating and PDA perfomance goes down.
any ideas :?
Hueznar,
I've already given mine for repair at Service Centre two days back, and am still awaiting it back.
Shall let you know how it goes once I get it back
WiFi would not activate: Motherboard concked off
My PDA motherboard conked off... and it wud take 3 weeks to get it back with a new motherboard !!
Oh My God !!
iatul4u said:
My PDA motherboard conked off... and it wud take 3 weeks to get it back with a new motherboard !!
Click to expand...
Click to collapse
@ Iatul
Are you sure this is the only reason & solution, for I have an IDENTICAL matter of the problem, but I never thought something was wrong with the HardWare..., damn I love HTC
I know I saw this thread too late (and finally) but if you please could respond with any news?
thanx
I'm not sure what is wrong with my Wifi...need help
I don't know why...really.
The comm manager stays on good, but when I try an access point it starts with the Connecting... then after a few seconds it stops and goes Unavailable.
My router works good with my bros and sis MAC books.
So I have no idea why.
Can anyone help?
Harkadenn said:
I don't know why...really.
The comm manager stays on good, but when I try an access point it starts with the Connecting... then after a few seconds it stops and goes Unavailable.
My router works good with my bros and sis MAC books.
So I have no idea why.
Can anyone help?
Click to expand...
Click to collapse
mmm I have had the same issue... i changed the ssid and the password of the network and havn't had the prob scince.... not really an answer to the problem but it got me going.... havn't had the problem on other networks yet either
gelf said:
mmm I have had the same issue... i changed the ssid and the password of the network and havn't had the prob scince.... not really an answer to the problem but it got me going.... havn't had the problem on other networks yet either
Click to expand...
Click to collapse
ssid? is this in the router menu?
So.. I tried what you said and didn't worked.
I think it has to be something set in the edit options...
Could you help me?
yeah ssid is the id for the wireless network
i'm not sure why it worked for me... should'nt have made a difference.
have you tried different wireless channels on the router?
increase the power output?
sorry man i don't really know enough about it but happy to try.. pm me if i can answer your question i will
looks like this guy had a similar problem... have you tried what he did?
scowltura
Junior Member
Wifi access point problem
I had a problem where suddenly after months of use with my home wifi router, it suddenly would not connect with the router anymore. Would show that it was trying to connect, and then would suddenly not connect and try another router on the list.
I tried reseting and everything. Tried re-entering the password for my router as I thought that was the problem. finally the only fix i found to work was to actually delete the access point from the phone... then reset and then let it find it all over again from scratch. And miraculously that time it worked.
I know this is not exactly your problem, but hope it helps.
gelf said:
yeah ssid is the id for the wireless network
i'm not sure why it worked for me... should'nt have made a difference.
have you tried different wireless channels on the router?
increase the power output?
sorry man i don't really know enough about it but happy to try.. pm me if i can answer your question i will
Click to expand...
Click to collapse
By changing it to channel 1 in my router, it kinda worked..
It says Available now. Nothing else... The connect option it still there button left.
That's my update.
just in case letting you know that I disabled all MEdia net and ISP GPRS so I won't get charged because I'm not paying for my onlince services or any mobile plan with internet.
My brother told me that all WIFI connects directly to internet and it won't matter if I don't have a plan for mobile.
Correct me here, if im wrong.
Thanks.
gelf said:
looks like this guy had a similar problem... have you tried what he did?
scowltura
Junior Member
Wifi access point problem
I had a problem where suddenly after months of use with my home wifi router, it suddenly would not connect with the router anymore. Would show that it was trying to connect, and then would suddenly not connect and try another router on the list.
I tried reseting and everything. Tried re-entering the password for my router as I thought that was the problem. finally the only fix i found to work was to actually delete the access point from the phone... then reset and then let it find it all over again from scratch. And miraculously that time it worked.
I know this is not exactly your problem, but hope it helps.
Click to expand...
Click to collapse
Thank you... already tried that... I think my problem is different.

Internet problem

Hello fellow 2x owners.
Im experiencing the following weird problem:
After using the phone for about 24 hours suddenly my internet stops working. It still has the 3g icon but not the up and down arrows.
Setting are correct, entering new settings doesnt change a thing. Rebooting, turning data on and off, roaming.. nothing seems to work.
The only way to restore it is going back to factory defaults.
Ive done that 2 times already but the problem seems to return every single time again after a while (say 24 hours).
Do you guys have any idea what might cause it? Im using the phone for about 10 days now and its really getting annoying. Comming from a HTC Desire with the same simcard where I never experienced this problem before.
Cheers!
Koyuki-kun said:
Hello fellow 2x owners.
Im experiencing the following weird problem:
After using the phone for about 24 hours suddenly my internet stops working. It still has the 3g icon but not the up and down arrows.
Setting are correct, entering new settings doesnt change a thing. Rebooting, turning data on and off, roaming.. nothing seems to work.
The only way to restore it is going back to factory defaults.
Ive done that 2 times already but the problem seems to return every single time again after a while (say 24 hours).
Do you guys have any idea what might cause it? Im using the phone for about 10 days now and its really getting annoying. Comming from a HTC Desire with the same simcard where I never experienced this problem before.
Cheers!
Click to expand...
Click to collapse
Had the same experience today with a "brand new" VIP changed phone. While in the train from Amersfoort to Apeldoorn I lost connection, checked the APN, did resets, flight mode etc. Eventually it worked when I rebooted while in flight mode, then turn connection back on after reboot... Hope this won't happen more often, as my previous sample (bought on 10 march) didn't show any of this.
Only difference is this one's rooted from day 1.
Hi, does the wifi work? Or... IMs, Tweets, & RSS updates? If there is an issue w/ your phone, you'll want to be clear when speaking to an CS agent. Good Luck!
I ended up finding the problem. Every setting and such was correct, but there was a faulty widget toggle that was preventing data. ended up reinstalling it and the problem was fixed!
Sent from my LG-P990 using XDA Premium App
Having the same problem
Can't get it to work regardless of how many reboots and toggles. It works after I do a factory reset, but as soon as I have used the wifi, it simply refuses to go back to mobile data once i turn the wifi off.
Really frustrating.
I tried using apndroid to disable/enable the access point. This worked really well, and I got back data connectivity. What's really weird is that the problem hasn't returned yet. I can switch between wifi/3g all I want. I don't really know what the problem was since my sim card (tdc) worked well in other phones, and other sim cards (Telia) worked well in the optimus....

[Q] Phone will connect to open wifi network but not secure ones

Had my phone for a few months now and recently found that it can't connect to my secure network at home.
When I turn wifi on I get the dreaded connect/disconnect message while it constantly tries to connect to my network. If I leave it on then the battery will drain overnight while the phone tries to connect. I have an iphone which connects to the network no problem. As does my laptop etc
To try to fix this I deleted all my new apps, especially the push ones which give me news updates, etc but this has made no difference.
The weird thing is if I turn off my router's security then the phone will connect and works perfectly fine. I've tried using all the different security settings (even WPS) with new passwords etc and everything seems to setup fine on the phone except it just doesn't want to connect (or more accurately stays connected for a microsecond).
If I go back to an open network it connects immediately and stays connected.
I think this is the root cause of the wifi connection problems that many other people are getting. But I'm at a loss to try to understand why it won't pick up a secure network but works fine otherwise.
My phone is using 2.2.1 and has been rooted
Any thoughts?
I think this is the root cause of the wifi connection problems that many other people are getting. But I'm at a loss to try to understand why it won't pick up a secure network but works fine otherwise.
My phone is using 2.2.1 and has been rooted
Root the problem highly unlikely ..
Secure home network test .
Remove security from Router that is no password .
Remove that connection from phone .
Reboot phone let it pick up router and connect .
If it does then delete reset router password and add in phone .
jje
Thanks for suggested fix. I'll give it a go and let you know if it worked.
Root was a bad choice of word..... I meant that while looking for a solution to my wifi problem I noticed many other people complaining that they can't connect to a wifi network for one reason or another and I was thinking that maybe broken security is a common cause of many wifi connection issues.. In my case there was nothing physical at all to suggest that security was an issue, especially since all my other devices work fine on the same network.
Cheers
Hi, tried your suggestion but I still cant connect. The first time I rebooted the phone it knocked out my internet connection! I've setup a static IP address for my PC and the phone was insisting on trying to connect using the same address and creating a conflict. I fixed that so that's not the issue.
This is what I've tried..
I checked to make sure DHCP was enabled in the router, rebooted everything. No luck.
I tried adding an IP Address Reservation for the phone and assigning a dedicated static IP Address. No luck either
I tried connecting the device using WPS. It all went as it should - my router saw the device, added the mac address to the list of devices etc. The phone acknowledged the handshake. But again it still wont connect.
I checked the router log and it says "DHCP IP: (192.168.1.2)] to MAC address B4:07:F9:336:3D, Tuesday, May 24,2011 03:08:48" which I think is what it should say.
OK I've just fixed it!!! Or at least its connected.
All along I've been securing the network with WPA2-PSK. I just changed it to WEP and the phone connected immediately. I hadn't considered WEP because I read that its not that secure and I do all my banking etc through my PC.
I've tried all the other security options and only WEP works with the phone. I suspect its a compatibility problem between the phone and my router (a Netgear WNT834B v2) because both the phone and router work independently but not very well together. There's plenty of posts discussing the Galaxy S connecting to WPA networks so it can do it.
Now, after trying all the other security options. It won't connect again even on WEP. Bummer. It is acting slightly differently in that its trying to acquire an IP address instead of simply not connecting, although it doesn't seem to be able to find one.
I need to try this on a friends network and see if the router or the phone is to blame. I've no idea... but the phone's a bit too touchy for my liking
I had a similar issue, I had to reflash the ROM to get it to work. Backup all your contacts and stuff and then do a full factory resetting. See if that helps, if it doesnt, reflash the ROM. It should work.
Well I've spent the last few days looking into this issue and it's considerably more widespread than I first realised. The problem is that while many people have a wifi connection issue we all seem to have variations on a theme.
As I say in my case the phone will connect and stay connected to an open network but won't touch a secure one. I tried many suggested fixes and nothing's worked so I am now trying a factory reset.
A couple of questions: there appears to be two ways to do this, a factory data reset through the phone menu; and a hard reset using a combination of volume buttons, etc. The hard reset seems to be the deeper of the two.
When you say full factory setting which one did you mean? I am currently data resetting and therefore using the "authorised" Samsung reset
But how long does this process take? My phone has had a black screen and been vibrating every 10 seconds or so for the last hour. It's getting quite hot and there appears to be no end in sight. Has the phone hung or something? If it has how do I get out of this without bricking the phone? It's beginning to concern me because I'll have to do something real soon.
As an aside, in my search for a solution I found something that might help someone people (it didn't work for me). According to the bloke who posted it, the problem for everyone is that the wifi drivers have not been installed properly and if you enter *#*#526#*#* on your keypad it unlocks a service access that reinstalls the wifi driver. I tried it and the phone told me the software was installed successfully but no change.
Waited long enough so pulled the battery out and restarted the phone. I get the startup screen but after that the screen goes black and it vibrates again every ten secs and I can't get in.
Have to try the other reset.....
Things are going from bad to worse..
Have managed to start a full factory reset using the volume, power and home button but it's gone back into the black screen and vibrating every ten seconds.
I know Im going off topic here but Ive now reset the phone, wiped the cache, tried to apply the sd card update (aborted because it can't find the directory) and it always comes back to the black screen and vibrating every ten secs.
Am now trying to reflash the rom. Oden reports that the flash was successful but the phone wont reboot. I tried a couple of times - one with Re-Partion checked and the other unchecked but neither will reboot. What could be causing that? I somehow remember that my firmware was JPH but I could only get hold of JPK. Could that be the cause?
I seem to have solved all the issues at last. Thought it was going to be a bit over my head for a spell.
Once I discovered that the only way I was going to get into my phone was by flashing the rom the first problem I came across was I didn't know which firmware my phone was using previously, apart from the fact it was 2.2.1 and from Asia. I guessed wrongly and after "successfully" flashing the phone it wouldn't reboot. I then noticed that there were only three variations of the 2.2.1 firmware for my region. The second one I tried went a little further than the first but I got an error message about the SD card. The third one installed no problem.
So I instantly checked the wifi signal and the phone connected to the secured network. And stays connected - so far about an hour and a half.
It's amazing how the phone deteriorated the way it did. Hope it doesn't do it again.
Thanks for any help/suggestions

[Q] Hp TouchPad running Android - Wifi force close

I've tested this with a3.5, Xron and Miui and they all get this problem. Maybe installing certain apps trigger this to happen but wifi will eventually slow down when trying to connect to a signal and will be essentially non functional since the OS will basically freeze and then tell you to force close wifi and it requires a wipe and fresh install to fix.
Has anyone else run into this problem?
Check this and see if it helps you.
http://forum.xda-developers.com/showpost.php?p=20863566&postcount=14
StEVO_M said:
Check this and see if it helps you.
http://forum.xda-developers.com/showpost.php?p=20863566&postcount=14
Click to expand...
Click to collapse
I don't think its the same issue. In those instances you can still try to change which wifi signal you want to connect to, I think it just loops from connecting and it would disconnect. I think this issue is common and dropped connections occur as well.
But I'm talking about a situation where if you even try to enter the wifi options it will force close.
iamsamsamiam said:
I don't think its the same issue. In those instances you can still try to change which wifi signal you want to connect to, I think it just loops from connecting and it would disconnect. I think this issue is common and dropped connections occur as well.
But I'm talking about a situation where if you even try to enter the wifi options it will force close.
Click to expand...
Click to collapse
Before I changed it, it would take forever to get it to release the connection. I just kept hitting "Wait" rather than "Force close" it would take several minutes but would eventually come up and allow me to Forget the network.
It sure sounds like the same, not saying it is, but very similar.
I experienced this problem for the first time yesterday in area where was about 20 WIFI networks. Never ever it happened in my house on A2. A3 A3.5 or XRON2.8
http://rootzwiki.com/topic/13779-now-i-believe-that-there-is-wifi-problem/
I have the same issue today, Wifi setting is forced to close, and cannot connect to any Wifi signals. I think it's a bug and it related to the time or date. Because I didn't do anything and it just happened.
No new apps install, no setting changed, and the device was keep on, so it just happens.
Hope someone can find out where the problem is...so sad this happen on New Year's eve....
i have this problem also, the solution i found was letting the touchpad go dead and than begin to connect wifi again.
Similar wifi comments here: rebooting [or maybe toggling/other disconnect] with wifi on/remembered would get it into a state where it was scanning and connecting over and over without really ever working. this was only happening once it was 'remembered'. Going through the wifi settings to forget in this state involved hitting 'wait' a few times and then i'd reboot and readd. 1st wifi connect is always solid for me.
I've found: market.android.com/details?id=com.brilliapps.wifiandmorefixer
Does the same thing except it is one click. I rebooted after the first go, but now no longer. i run this and then readd wifi - all set.

[Q] wifi problem

hi there
My wifi either sits searching or no network found it wont pick up any network
Its a stock rom never flashed only official upgrades
i have tried 3 hard rested and each time straight fter the rest it detects the wifi and connects to the network
but after entering my details and syncing mail and other accounts wifi will no longer work
its a bit weird
any ideas
thanks in advance
Steven
one_mad_punk said:
hi there
My wifi either sits searching or no network found it wont pick up any network
Its a stock rom never flashed only official upgrades
i have tried 3 hard rested and each time straight fter the rest it detects the wifi and connects to the network
but after entering my details and syncing mail and other accounts wifi will no longer work
its a bit weird
any ideas
thanks in advance
Steven
Click to expand...
Click to collapse
Hi there, I have the exact same situation, I tried everything, master resets, downgrades of spls and custom roms, and different radios. All didnt work. I asked the same question and no one replied, may mean there is no known solution. I also scoured the web for a whole week, reading almost everything about this issue and trying whatever was suggested to no avail. Now I am selling my HD7 with "the wifi and bluetooth doesnt work".
thanks for the reply and sorry to hear your phone is in the same boat as mine.
Mine seems to be getting worse, slowly affecting other functions of the phone. ive lost count of the hard resets i've done now. somethimes settings wont open, apps dont always open. got to pull the battery to shut the phone off as the screen dulls down if i leave it but it doesnt time off. and the power button sometimes works and sometimes don't.
think unless someone turns up with a magic nswer soon, i'll need to order new phone too. shame coz i really like the hd7
I am having the same problem. Wifi worked fine since I bought the phone on 11/2010, but stopped working last night. When I went to power the phone off, I had to remove the battery because it was stuck on the "Goodbye" screen (the first time this has happened).
Same problem, what can we do?
Scalabrine said:
I am having the same problem. Wifi worked fine since I bought the phone on 11/2010, but stopped working last night. When I went to power the phone off, I had to remove the battery because it was stuck on the "Goodbye" screen (the first time this has happened).
Click to expand...
Click to collapse
Exactly the same problem. I've flashed and reflashed, tried all radios from 5.51, 5.52, 5.69 to 5.71.
After a reset the wifi works once or twice then doesn't work anymore :crying:
Must be the module within the phone. I see the middle housing has two connectors for WiFi and GPS, perhaps the WiFi connector doesn't work but it looks like this little thing is only an antenna, not a module.
The part I meen is a "sticker" that's on the same piece of plastic as the kickstand.
Should i replace the entire inner part or would the antenna be enough?
Help: WiFi/Bluetooth Problem
Hi, I suggest you change the title to 'WiFi/Bluetooth Problem' as I also have the same problem. It does not detect either of the two WiFi protocols (WPA2 & WEP) as I tried both with my router (laptops and androids get them both perfect).
Bluetooth on the other hand, does not pair with ANY device. Brings 'Tap to pair' prompt', then the Error 'Not Supported'. I'm running Dynamics v2.0 - Newer WP7.8 custom ROM, but this was the same even with factory ROM.
So are there any developments regarding the problems here? I still got it, no Wi-Fi, no BT...
I have a problem with my WiFi too. everything was ok since I had my HD7 two years ago, and I started to flash many custom roms a year ago with no problems at all. but one month ago my WiFi stopped working without any obvious reason, my phone was connected to wifi and I put it on the table then I picked it up.... no WiFi at all and no internet sharing also. I can turn on or off the green switch of the wifi but only just for fun! and the Wifi icon which usually pops down from the top of my phone will never appear.
I tried to flash new or old roms, many many hard resets with no luck. Also opened my phone to check if there is a hardwear problem but seems not.
Now I'm using cellular for the internet untill I can buy a new phone and break this one.
Ik must be built in or so. Every flash I do, two reboots later, Wi-Fi breaks.
They just want us to get new phones :/
EDIT
I've also installed two different, brand new, SD-card (1 class 2 and 1 class 10) but this gives the same problem.
On a side note, the class 10 is way, way faster
/EDIT
Same here
The WiFi just stopped working out of the blue and nothing i've done has restarted it. It must be something with WP7 because now the wifi icon no longer appears and the Internet sharing option is blank.

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