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Hi, so this is a partial port of a thread I started over on the General forum.
I may have possibly water damaged my Captivate a few days ago. It wasn't submerged or anything, but was in my pocket when I got water on my lap, and didn't come out immediately.
I disassembled the phone and let it dry for a few days, and after putting the battery back in and starting it things seemed to be working fine. However, the battery was almost dead to begin, and when I plugged the charger into the USB port, I got an error about battery temp being too high and charging pausing as a result.
When I plug the phone in while it is off to the wall charger, I get a screen that flashes from the usual charging picture (the battery with a little bit of green in it) to a picture of a batter next to a caution sign and a high temperature thermometer.
What should I do? I see no signs of corrosion on the battery itself or the pins that connect with it. So long as the phone was not plugged in, I got no errors and it worked fine (on the 2% battery life that is now extinguished). This leads me to believe the problem is in the micro USB port on the top of the phone, but I can't be sure. I cannot see in it very well and don't want to disassemble it unless I have to.
Should I just buy a new battery? Will I never be able to charge my phone through the USB jack? Does this mean I should get an independent charger for the battery, and just juice it up that way from now on (a big hassle)? Any and all advice or experience appreciated.
Has nobody had any experience with this?
If a phone gets wet when power is applied (ie: sleep mode), usually it doesn't matter if you let it dry. The damage is already done. Moisture in the usb connector can do all kinds of weird things to a phone.
Have you tried cleaning the gold battery contacts on the phone and the battery? You can use rubbing alcohol on the phone contacts, followed by a white eraser.
I'd go ahead and buy a new battery. If it doesn't work, you'll have a spare when you buy a new phone.
kegobeer said:
If a phone gets wet when power is applied (ie: sleep mode), usually it doesn't matter if you let it dry. The damage is already done. Moisture in the usb connector can do all kinds of weird things to a phone.
Have you tried cleaning the gold battery contacts on the phone and the battery? You can use rubbing alcohol on the phone contacts, followed by a white eraser.
I'd go ahead and buy a new battery. If it doesn't work, you'll have a spare when you buy a new phone.
Click to expand...
Click to collapse
I haven't tried using isopropyl yet. There doesn't seem to be any corrosion on the contacts whatsoever, so I didn't think it necessary. I'll give it a go.
It may be worth nothing that neither of the water indicators have turned color. Of course, the USB jack is a long way from where those water indicators are... It is completely plausible water got in there and never got down to the battery or contacts. Like I said, the only problems I've encountered are when the phone is plugged in to the charger...
Thanks for the advice though. I'll try it. If not, maybe its time to consider dismantling this thing and attempting a wipe down of the USB jack...
I started having a big issue with my Galaxy Note recently. The problem is that randomly it would think that it's charging, or connected in car dock mode, or connected to a PC, so the screed would light up with the sound of being connected, respective menu popping up, media scanning running and all the crap. Once, it even entered the Safe Mode - a "safe mode" writing appeared in the bottom left corner, and it would stay in all the applications and screens. The phone is quite new, one week only, and first three days it was fine. The MicroUSB jack is undamaged and clean. Now I have troubles charging and connecting the phone to PC - I succeed in doing so only from 6-7th attempt.
No idea whether it is a software or hardware issue, because in download mode it connects to Odin seamlessly, and after connecting it to Odin and rebooting it, for an hour it stays calm and connects and charges properly.
The issue is very annoying and drains battery really fast. Any ideas, gentlemen, what this could be? Or should I take it to the service centre?
Are you using a stock rom? if not you may want to try a full stock unrooted rom and see if the issues continue. If they do then take it back as it shouldn't be doing anything like that.
Did it get any water damage by any chance as electrical devices tend to get possessed when a little water gets in there somehow.
Thanks for the quick answer, martcerv.
I am using the stock KKA rom. I used to have J4, then I flasher Rocket V6 rom, issues started, I flashed to the stock one, issues didn't disappear. And no, no water, no drops, and as I said, it connects nicely to Odin and does connect and charge properly for an hour after that.
I had a very similar problem with my Note. It was like it was possessed by car mode.
My solution was to take out the battery for a few hours. I had tried everything and that seemed to correct the issues.
So maybe take out the battery and leave the phone with the back off in a dry place for a few hours or overnight.
Hm.. Will try that
Didn't help, I just don't know what could be the reason... Now, when I connect it to the PC in debugging mode, it mounts the card and USB storage by itself. And then disconnects. Connects again... Seems that the damn thing got possessed. Will take it to the service centre.
I am having the same problem. There seems to be an issue with the USB port.
Exactly the same problem just started happening today, car mode, clock and weird USB stuff seem to be the main symptoms. Running stock ROM, not rooted, if it doesn't sort itself out by tomorrow will be getting in touch with seller for a replacement.
i have the same problem and it seems like the usb port issue. I will try to send in my note for repair and see if they will fix it. If they refuse, then i will wait for the usb port to be available on the net so I can buy it and install it myself. Its a small independent board with a flexible ribbon cable. can be changed in 10 minutes
John Charles said:
Exactly the same problem just started happening today, car mode, clock and weird USB stuff seem to be the main symptoms. Running stock ROM, not rooted, if it doesn't sort itself out by tomorrow will be getting in touch with seller for a replacement.
Click to expand...
Click to collapse
Okay so tried sticking the usb end in a bowl of dried rice overnight and it seems to have done the trick so I'm guessing some moisture got in the usb somehow, but really can't think how. Delicate little flowers these notes aren't they
Note slipped out of my pocket and fell in a snowy/slushy parking lot after a big snowfall. For a few days after that it would randomly go into charging mode.
Perhaps the USB ports are prone to malfunctioning and the drop in the snow aggravated the existing problem.
Happening less and less though. Hope it isn't permanently damaged.
Same issue on my new galaxy note
After three days, my note has started to do the same.
It suddenly starts to charge with no wire connected, or activates deactivates the car dock mode by itself.
It can work fine for a couple of hours but then becomes crazy with no reason. I'm almost sure that any water has touched the phone.
After entering "crazy mode", even when it has get calm again the phone doesn't recognize the charger wire. Only taking out the battery lets the phone become "normal".
I'm almost sure is a hardware problem.
To be continued ...
I have the same problem as well after playing in the snow but I fixed mine...
First thing I did was lightly blow-dry the USB side of my note on high-heat for about 5 minutes. I didn't blow-dry the battery or battery area of the phone but that doesn't sound like a bad idea either.
The next thing I did might only serve temporarily as the device needs to dry more: go to settings/applications/development and make sure debugging mode is checked. If its already checked, uncheck it and wait a sec... then check it back on.
I've not seen the thing act up since so I'm crossing my fingers for me and the rest of you. Good luck
P.S. Worse comes to worse, you could always get a new USB port off of EBAY and install it yourself which is what I'll do if I see the charger symbol act up again :-|
Fixed !
I fixed my phone too !!!.
Initially I did the same blow the usb side hopping to put out any particule that could be inside the usb hole.
Whit this the phone started to work normally, but one day later it became grazy again, but then I realized that it was only after using one usb charger that I have at the office.
If I don't use that charger the phone works fine !.
Four days working properly !.
I was on KL7 when my phone started going crazy around the third or fourth day. And the phone wouldn't charge when the power was still on, whether it's connected to the pc or wall charger. Cleaned the port and cable ends with rubbing alcohol and that seemed to solve the issue. Wiped cache partition and dalvik cache a few times too. Oh, and I got so spooked I changed back to my previous stock rom. LOL.
Hope this info will help your phones.
poor USB
Well I have had this problem for 1 month now.What finally fixed it was to clean the USB port with brush and nail varnish remover.Some people use a tooth brush take out battery dip brush in nail varnish remover and clean port and leave to dry for at least 20 minutes.I used a brush from electric razor give out a good clean and not to gentle either needs a good clean to remove oxidization.
jazz452 said:
Well I have had this problem for 1 month now.What finally fixed it was to clean the USB port with brush and nail varnish remover.Some people use a tooth brush take out battery dip brush in nail varnish remover and clean port and leave to dry for at least 20 minutes.I used a brush from electric razor give out a good clean and not to gentle either needs a good clean to remove oxidization.
Click to expand...
Click to collapse
I'm not a freak but nail varnish and electric razor
Come on
it seems like a common problem as many people are beginning to have this usb port problem after a couple of month (or less) use of the note. Cleaning the usb port will solve the problem temporarily but the real solution would be to change the usb port circuit board from the inside of the phone. The usb port circuit is not available on ebay yet but some chinese supplier is selling it out of china.
Man, this is a scary post...
ericshmerick said:
Man, this is a scary post...
Click to expand...
Click to collapse
Yea just reading it is giving me the chills
Hi, as the title of this thread says, my mobile just died i dont know how but i cant do anything, i cant enter in recovery mode, i cant enter into fastboot mode, it wont recognize any command i put. The only thing it does, its that when i plug in the usb cable it turns on the green led and wants to start but when it gets to the "Warning: Bootloader unlocked" advice, it turns off again and starts again. I dont know if this can be fixed, i hope so. Thanks
PS: Sorry about my english XD
matiamb said:
Hi, as the title of this thread says, my mobile just died i dont know how but i cant do anything, i cant enter in recovery mode, i cant enter into fastboot mode, it wont recognize any command i put. The only thing it does, its that when i plug in the usb cable it turns on the green led and wants to start but when it gets to the "Warning: Bootloader unlocked" advice, it turns off again and starts again. I dont know if this can be fixed, i hope so. Thanks
PS: Sorry about my english XD
Click to expand...
Click to collapse
Just a guess, but you might have a bad battery. To test that, you can either buy or make a Motorola Factory Cable (google it) or get a new battery. Factory Cables power the phone directly from USB, bypassing the battery -- meaning if it works with the Factory Cable, the problem is with the battery. If it doesn't work with the Factory Cable, you might be screwed and need an actual repair from Motorola.
Also, try powering on the phone holding down all the buttons. That's how you access the boot menu, if you can get to that menu, you should be able to access fastboot and recovery.
And don't charge it with a PC, use the wall plug charger or a car charger. The phone treats a PC connection differently than the rest, even if the phone is off and only being plugged in to be charged -- it'll force boot/power on with a PC USB connection when it's turned off (it does for me). See if it'll take a charge with the wall/car.
My Bravo acts like this when that battery is really, really low and I plug it into a PC to charge when it's low....it also did exactly what your post said a year ago and I had to replace the battery....don't by a cheapo generic battery, I did and I regret it very badly (it has already gone out and doesn't work...the generic battery).
skeevydude said:
Just a guess, but you might have a bad battery. To test that, you can either buy or make a Motorola Factory Cable (google it) or get a new battery. Factory Cables power the phone directly from USB, bypassing the battery -- meaning if it works with the Factory Cable, the problem is with the battery. If it doesn't work with the Factory Cable, you might be screwed and need an actual repair from Motorola.
Also, try powering on the phone holding down all the buttons. That's how you access the boot menu, if you can get to that menu, you should be able to access fastboot and recovery.
And don't charge it with a PC, use the wall plug charger or a car charger. The phone treats a PC connection differently than the rest, even if the phone is off and only being plugged in to be charged -- it'll force boot/power on with a PC USB connection when it's turned off (it does for me). See if it'll take a charge with the wall/car.
My Bravo acts like this when that battery is really, really low and I plug it into a PC to charge when it's low....it also did exactly what your post said a year ago and I had to replace the battery....don't by a cheapo generic battery, I did and I regret it very badly (it has already gone out and doesn't work...the generic battery).
Click to expand...
Click to collapse
It might be the battery, because my mom dropped it into the water some weeks ago. I'll try factory cable now and see what happens. I tried holding down all the buttons but nothing happens. Just minutes ago I made it into fast boot mode, and now I'm scared of turn it off haha. I'll see what happens and let you know. Thank you for the reply!
matiamb said:
It might be the battery, because my mom dropped it into the water some weeks ago. I'll try factory cable now and see what happens. I tried holding down all the buttons but nothing happens. Just minutes ago I made it into fast boot mode, and now I'm scared of turn it off haha. I'll see what happens and let you know. Thank you for the reply!
Click to expand...
Click to collapse
Just leave it in a wall charger for a few hours then. Sounds like you might get lucky.
My Dad has dropped his in the toilet twice now (seriously, twice...figured he'd learn the first time) and on the second time, it had to be powered off, wrapped in a paper towel, and left in rice for 24 hours before it worked again (6 hours on his bed the first time). Rice draws out the moisture and is a cheap easy way to dry the internals of a phone if its soaked....just telling ya for future reference.
Mines been wet, but never soaked. These phones aren't hard at all to take apart and put back together (I repaired my Dad's cracked digitizer a few days ago in under a half hour...never taken one apart before then...the 22 #5 torx that are removed are damn annoying), so you could take it apart, blow dry it (warning: don't say on any one area for more than 5 seconds, you'll risk both unsticking the glue that holds the screen on as well as warping the motherboard), and use some PC cleaner or isopropyl alcohol (99% alcohol) and clean the board up being careful to not get alcohol on the screens -- (warning: alcohol can weaken certain plastics, but it's perfectly fine as a cleaning agent for a silicon based motherboard...alcohol also dries and removes trace amounts of moisture and can clean oxidation spots.
I can see oxidation on the battery terminals making the phone act like this. IRL, I install custom, solar powered, automatic iron gates, and the #1 repair I have to do is cleaning battery terminals. 30 seconds, a terminal post cleaner tool (glorified wire brush), and some WD-40 (acts as a sealant/water repellent) can make a non-functional gate into a working gate. Bad power flow is hell on electronics.
Just look at the EB40 mod guide. It has the exact same steps you'll need to do if you want to attempt cleaning the terminals, well, except for that step where you put in a better battery.
Hello
Since a few days, my phone wouldn't charge, it did not detect anything when connected. I have tried different cables and chargers with no result.
In the notification bar the phone was giving a message that the phone was in reverse charging mode, whilst it was not connected.
When i tried to change it to charge only it immediately changed back to reverse charging.
The only way i could charge was by turning it of or restart the phone with the charge cable connected., but After removing the cable i couldn't use it anymore, and the notification of reverse charging would appear again.
I have tried to clean the port, this would work sometimes, the notification would disappear but this was temporarily (max 1 minute, i've read that for others a longer periode).
I found a solution, i hope its not a temporarily one, but until now it alright:
I removed the USB port, disconnected and cleaned every connector en blow on them, also on the back of the USB port (black piece attached to the bord) there was this sticky glue thing (i think its glue), i cleaned that part, some piece of iron plate was bended somehow, i don't know if this was supposed to be like that but i corrected/bended it back a little. After this it started working properly. Somehow I think this problem is due to moisturized parts.
You can watch how disconnect the USB Board on youtube.
I wanted to share this with all, in the hope it will come in handy for somebody.
Huawei stuck in reverse mode fixed..
I have encountered this problem in my mate 10 pro and I think I repaired it .. You have to clean the charging port using an alcohol and a small piece of iron .. The piece of iron should touch the piece that enters the cable and the top side of the hole together. You have to be careful and I am not responsible for any other problems you face.
Thanks for the help, I am experiencing the same thing on my Mate 10 Pro. I will have to try the alcohol trick when I get home.
Coldheat1906 said:
Thanks for the help, I am experiencing the same thing on my Mate 10 Pro. I will have to try the alcohol trick when I get home.
Click to expand...
Click to collapse
Hello, did it work?
1) Can't charge while it is in normal mode.
2) Can't charge with USB C to C
3) Can only charge using USB A to C, while the phone is turned off. It still splashes the logo and vibrates repeatedly.
The port is not visible to any laptop, so adb and fastboot seem out of the question.
The stock recovery on this device has "apply update from SD card", so I need to figure out how an update.zip should look like.
Razer have a bunch of older stock ROMs on their site.
Can I just take the latest, rename it update.zip, put it on a micro SD and use the stock recovery to fix things?
Just saw the tear down. It's worse than my N10+ port PCB to replace.
However if the battery is getting near its lifespan maybe now is the time as the battery needs to come out anyway to replace the port PCB.
The port PCB price is probably low.
blackhawk said:
Just saw the tear down. It's worse than my N10+ port PCB to replace.
However if the battery is getting near its lifespan maybe now is the time as the battery needs to come out anyway to replace the port PCB.
The port PCB price is probably low.
Click to expand...
Click to collapse
The other thing I just found is that when I use "apply update from ADB" it used to complain about init.usb.rc, init.usb.configfs.rc. I looked at both files. 0B length with 1969 date on them. What?
There must be some way to flash a recovery from the sd card instead of using the USB port.
The thing is the battery held the whole day after a night charge yesterday, so probably not the battery. I have a feeling some apps I used to "improve" the battery and "fix" the system deleted some bits.
pensive said:
The other thing I just found is that when I use "apply update from ADB" it used to complained about is init.usb.rc, init.usb.configfs.rc. I looked at both files. 0B length with 1969 date on them. What?
There must be some way to flash a recovery from the sd card instead of using the USB port.
The thing is the battery held the whole day after a night charge yesterday, so probably not the battery. I have a feeling some apps I used to "improve" the battery and "fix" the system deleted some bits.
Click to expand...
Click to collapse
If you have a bad usb port PCB I would replace it now.
They can cause a lot of mischief and in other services that you never expect it to.
The battery is cheap so it's easiest to replace it at the same time as you need to pull it anyway.
200 or more full charge cycles, replace.
One more thing. I bought a wireless charger to see if it is 100% the port, and the wireless charger has not made anything easier. It seems not capable of getting any charge in. So at the moment I have only one to charge it, turn it off and use USB A to USB C cable.
pensive said:
One more thing. I bought a wireless charger to see if it is 100% the port, and the wireless charger has not made anything easier. It seems not capable of getting any charge in. So at the moment I have only one to charge it, turn it off and use USB A to USB C cable.
Click to expand...
Click to collapse
Probably a defective charge port PCB... you can try a factory reset or reflashing the stock firmware if really want to test it.
Check for any signs of battery (rear panel or display bulging) swelling; replace battery asap if present! Batteries can fail at any time.
blackhawk said:
Probably a defective charge port PCB... you can try a factory reset or reflashing the stock firmware if really want to test it.
Check for any signs of battery (rear panel or display bulging) swelling; replace battery asap if present! Batteries can fail at any time.
Click to expand...
Click to collapse
I have now done the factory reset, didn't help. Nothing is bulging. I would like to flash a fresh factory ROM, but I have no access to the port. So, no fastboot and no adb. I can't even install proper drivers in Win10 PRO since the laptop does not recognize the phone, at all.
I am searching now for any solutions with the sd card. People used to do that, updates with *.zip on an sd.
Since it is out of warranty anyway now, I have finally unlocked the bootloader.
I am trying to find out if the ROMs Razer provide on their site are signed or not.
pensive said:
I have now done the factory reset, didn't help. Nothing is bulging. I would like to flash a fresh factory ROM, but I have no access to the port. So, no fastboot and no adb. I can't even install proper drivers in Win10 PRO since the laptop does not recognize the phone, at all.
I am searching now for any solutions with the sd card. People used to do that, updates with *.zip on an sd.
Since it is out of warranty anyway now, I have finally unlocked the bootloader.
I am trying to find out if the ROMs Razer provide on their site are signed or not.
Click to expand...
Click to collapse
The port PCB needs replaced... if you're lucky that's it.
Don't make it harder than it needs too be...
blackhawk said:
The port PCB needs replaced... if you're lucky that's it.
Don't make it harder than it needs too be...
Click to expand...
Click to collapse
I don't know if you have had a chance to see the USB port assembly on Ebay? Some prices are close to $120. Add to that labor costs (unless you think I should do the deed myself) or costs for tools and fresh adhesive for the plastic that covers speakers, etc... and it is going cost me more than I paid for it new.
OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR | eBay
Find many great new & used options and get the best deals for OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR at the best online prices at eBay! Free shipping for many products!
www.ebay.ca
blackhawk said:
OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR | eBay
Find many great new & used options and get the best deals for OEM RAZER PHONE 2 RZ35-0259 REPLACEMENT USB_FLEX_C FLEX CABLE RIBBON CONNECTOR at the best online prices at eBay! Free shipping for many products!
www.ebay.ca
Click to expand...
Click to collapse
Ok, thank you for finding this, but it looks like the ribon connector wire only. The PCB besides the port also has the microphone, I think. It appears to be sold as a unit. If the problem is the wire, then sure this would be the part.
In any case, I have managed to get the wireless charger to charge. Depending on how fast the charge will be lost today will tell say something about the battery.
pensive said:
Ok, thank you for finding this, but it looks like the ribon connector wire only. The PCB besides the port also has the microphone, I think. It appears to be sold as a unit. If the problem is the wire, then sure this would be the part.
In any case, I have managed to get the wireless charger to charge. Depending on how fast the charge will be lost today will tell say something about the battery.
Click to expand...
Click to collapse
I'm just saying keep looking. I was surprised at the apparent lack of availability though.
Meh I feel your pain...
Maybe one of the mainstream parts venders or buy a cheap Ebay one with busted display.
My Note 10+'s port PCB goes for $20, that surprised me.
blackhawk said:
If you have a bad usb port PCB I would replace it now.
They can cause a lot of mischief and in other services that you never expect it to.
The battery is cheap so it's easiest to replace it at the same time as you need to pull it anyway.
200 or more full charge cycles, replace.
Click to expand...
Click to collapse
Unfortunately replacing the USB charge board and port in the phone doesn't always fix it. I have a box of nearly a dozen RP2 main boards I need to dig through to figure out what the actual cause of the charging boot loop
KaptinBoxxi said:
Unfortunately replacing the USB charge board and port in the phone doesn't always fix it. I have a box of nearly a dozen RP2 main boards I need to dig through to figure out what the actual cause of the charging boot loop
Click to expand...
Click to collapse
Have you played with any OS shortcut apps on it?
The Android Setup apk will get screwed up if you access it after the original setup.
Specifically it will alter the port behavior when you connect with it. Very irritating, took me days to finally track it down on my 10+
If you clear it's data in settings it may leave the null mark that's screwing it up. Some 3rd party apps can completely clear that null mark.
Otherwise factory reset.
blackhawk said:
Have you played with any OS shortcut apps on it?
The Android Setup apk will get screwed up if you access it after the original setup.
Specifically it will alter the port behavior when you connect with it. Very irritating, took me days to finally track it down on my 10+
If you clear it's data in settings it may leave the null mark that's screwing it up. Some 3rd party apps can completely clear that null mark.
Otherwise factory reset.
Click to expand...
Click to collapse
This is a hardware issue, nothing any kind of reset can fix or app clearing. Even if you have the device entirely powered off, plug it in on anything 2Amp or higher, it'll loop
KaptinBoxxi said:
This is a hardware issue, nothing any kind of reset can fix or app clearing. Even if you have the device entirely powered off, plug it in on anything 2Amp or higher, it'll loop
Click to expand...
Click to collapse
That's not how the issue I saw behaved; only happened with the device powered on and it didn't boot loop. Just an annoying pop up message.
If it has a port PCB, try replacing that. If it's just a charge port with no components on it... it's likely either corrupted firmware (reflash) or a mobo failure.
A loose connection or bad contact is also possible.
That's my guess...