Sorry to make another Whitestone dome thread but I remember reading on XDA months ago about people trying other glass screen protectors with the adhesive/UV light and jig from a Whitestone dome kit.
Essentially I broke my Whitestone dome and I don't really feel like paying them another 35USD just for the glass. Does anybody have any experience trying this?
Thanks.
WHITESTONE5 said:
Whitestone Dome Glass offer a LIMITED LIFETIME WARRANTY
- provides Limited Lifetime Warranty means that if your Dome Glass is damaged or worn, you could request replacement through Whitestone's webpage and pay only $12 or $15 for a replacement kit.
Visit Whitestone's website!
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Hi!
I'm glad you responded. I'm currently debating this exact issue with your customer service team.
They are saying my warranty is only through the distributer (MobileZapp) and it is impossible to register the product on whitestone's website. Meanwhile, other distributers (Mobilefun UK) can be registered on the website and receive a warranty replacement.
Would you like to see my conversation with your customer service representative?
WHITESTONE5 said:
Whitestone Dome Glass offer a LIMITED LIFETIME WARRANTY
- provides Limited Lifetime Warranty means that if your Dome Glass is damaged or worn, you could request replacement through Whitestone's webpage and pay only $12 or $15 for a replacement kit.
Visit Whitestone's website!
Click to expand...
Click to collapse
I'm buying from Amazon USA but I'm currently living outside the USA.So I will use third-party parcel.
is it covered under ur limited warranty if god forbids it broke?
dr.memo1o said:
I'm buying from Amazon USA but I'm currently living outside the USA.So I will use third-party parcel.
is it covered under ur limited warranty if god forbids it broke?
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I think you're going to have a tough time of it. You can see my interaction with whitestone's customer service attached;
Now customer service and the XDA whitestone rep are eerily silent.
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For me it is the second time that after a small fall breaks in a corner, I'm looking for a valid alternative, but I do not know which one.
this little one works well but it's very delicate, it got me tired,
I can not ask for the replacement every time I fall.
im going to try this glass (2pcs for 15usd)
https://www.aliexpress.com/item/2pc...quid-Glue-For-Samsung-Galaxy/32869216747.html
akslow said:
im going to try this glass (2pcs for 15usd)
https://www.aliexpress.com/item/2pc...quid-Glue-For-Samsung-Galaxy/32869216747.html
Click to expand...
Click to collapse
Estimated Delivery Time:43-59days, hahaha...
akslow said:
im going to try this glass (2pcs for 15usd)
https://www.aliexpress.com/item/2pc...quid-Glue-For-Samsung-Galaxy/32869216747.html
Click to expand...
Click to collapse
babak said:
Estimated Delivery Time:43-59days, hahaha...
Click to expand...
Click to collapse
Unfortunately after my last email exchange with Whitestone they have decided to ignore me. Great customer service guys. Pretend you don't have a lifetime warranty and then ignore me when I prove it to you.
I'll give the aliexpress one a go.
Related
no spam here mates. before anything else, the pic as follows:
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up for grabs are four (4) gel cases: 2 are black and 2 are white (i would say translucent). i own a t-mobile hd2 and i can confirm that the fit of these cases are not good. i read somewhere about the actual physical difference between the hd2 and the t-mobile version...which could explain why they don't fit properly with my unit. details as to why i'm giving these away are explained below.
if you're based in melbourne / or work in the city, etc...i can give 1 or all 4 of the cases for free. if you're based somewhere in australia, i can give them for free but i would like to ask that you shoulder shipping (probably 2-3 bucks). if you're outside aus, again i can give em for free and all i'm asking is for the shipping to be shouldered. i can give the actual quote/s receipt for shipping. please note: as mentioned these cases (in my opinion) are for the hd2 and NOT for the t-mobile version).
what happened was i ordred a flip-top leather case from ebay. the seller is based in hong kong and he had 99.6% positive feedback. so i ordered the leather case and after like 2 weeks the parcel arrives. inside were 2 gel cases (1 black and 1 white). i requested for a refund and thus returned the 2 gel cases. i received my paypal refund but lo and behold 2 weeks later i receive yet another parcel from the same seller. this time it contained 4 gel cases, 2 are black and 2 are white. so i emailed the seller and he responds by saying i hope i enjoyed the product and he looks forward to doing business again in the future. i know: wtf.
so there you go. do drop me a pm and i'll gladly give these away. want to make sure that someone can use em first before i chuck them in the bin.
oh, and i ordered a leather case from the u.k. and i arrived like 2 days ago.
cheers
if you dont mind, could I get a black case?
Im in melbourne
xDhaha said:
if you dont mind, could I get a black case?
Im in melbourne
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Click to collapse
no problem mate. sent you a pm.
I'm from Czech Republic, is possible to send one too?
vasa13 said:
I'm from Czech Republic, is possible to send one too?
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Click to collapse
no problem and i checked with australia post. shipping will be 8.5ausd. please note that you can buy the same cases through ebay at a much cheaper price. i've seen similar items being sold for less than 5 bucks (with free shipping). sellers are based in hong kong. i just wanted to point this out given that you can save like 5 bucks by going straight to ebay instead of having to go through our more expensive international shipping cost. but if you're set on getting them from me, no problem and feel free to drop me a pm.
cheers
May I have the Transparent one? England, UK.
Thanks!
Also possible for Germany? like a black one?
How about malaysia?
as it turns out, rock beats gorilla glass....
dropped it in my drive way last night getting into the car, fell about 4 feet and bounced twice. best part, this was a warranty replacement i got about 3 weeks ago, no insurance! woohoo!
small pieces are shifted a little, and i cut my ear on them already. phone still works great though, lol.
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Gorilla Glass ditto!
yep! Ditto for my wife. 2.5 feet from a bedside table. Amazingly, it works and views perfectly! She's not ready to replace it with the next victim digitizer, yet, because she wants to get another drop out of her system, first. I did write Corning and they deferred to the manufacturer. I haven't been able to locate a replacement digitizer. There was one on eBay, but it said that it was a combo screen and digitizer and didn't come separately. Not believing that. Sorry.
matt
livejazz said:
yep! Ditto for my wife. 2.5 feet from a bedside table. Amazingly, it works and views perfectly! She's not ready to replace it with the next victim digitizer, yet, because she wants to get another drop out of her system, first. I did write Corning and they deferred to the manufacturer. I haven't been able to locate a replacement digitizer. There was one on eBay, but it said that it was a combo screen and digitizer and didn't come separately. Not believing that. Sorry.
matt
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Click to collapse
that's also $180 on ebay. i read somewhere that samsung will replace it for $160, that would be a good deal.
I broke my screen like the photo and I haven't warranty. Do you know where can I repair the phone?
Anyone found a replacement screen yet?
rquinn19 said:
Anyone found a replacement screen yet?
Click to expand...
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Curious about this as well. I have a focus S that has a cracked screen too and can't find a replacment anywhere. Why is it that this phone has no screen replacement parts? I called Samsung and they want $150 plus tax for the repair. NO THANKS! you can buy this phone at a great deal for about $200 or so manufacturer refurbished. makes no sense to pay $150 for a screen repair.
DAMN.
I just bought an "S" off craiglist. I got to take it out of the packaging to test it... AND BANG.. slips right out of my hand.. Luckily it landed on the backside..
Only 2 scuff marks.
Great phone, but have to be super careful..
Coming from a palm centro, im not used to that..lol
Hi maybe you can help me, just got a droid turbo but in the shipping process the lcd was damage and I dont have any image on it, i can hear the sounds and the vibrations of the capacitive buttons. If you have a bricked phone maybe you can sell me your lcd assembly, please let me know. I was looking in ebay but all are around 200 and comes from China. Im a serious buyer 100% ebay rating, and I have a shipping address in USA. Thanks.
janocool said:
Hi maybe you can help me, just got a droid turbo but in the shipping process the lcd was damage and I dont have any image on it, i can hear the sounds and the vibrations of the capacitive buttons. If you have a bricked phone maybe you can sell me your lcd assembly, please let me know. I was looking in ebay but all are around 200 and comes from China. Im a serious buyer 100% ebay rating, and I have a shipping address in USA. Thanks.
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Report that. Get your money back, return it, whatever. You don't have to accept a broken device . Report the damage to the company that did the shipping too.
Yup exactly. You have to report it and get a replacement
I broke my phone and the problem is the same away... I had to pay for a new screen... sucks
rianneves said:
I broke my phone and the problem is the same away... I had to pay for a new screen... sucks
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I broke my front glass... Replaced it myself and my phone is almost as good as new!
My problem is I'm in Ecuador sending back to USA is not an option
Sent from my HTC One using XDA Free mobile app
janocool said:
My problem is I'm in Ecuador sending back to USA is not an option
Sent from my HTC One using XDA Free mobile app
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Yeah that's same problem here... I got it as a gift from a friend! My front glass broke... So ordered a glass from China spent 5 hours on it and replaced it myself... Now everything is fine!!
Gundabolu SC said:
I broke my front glass... Replaced it myself and my phone is almost as good as new!
Click to expand...
Click to collapse
where did you buy the glass ?
rianneves said:
where did you buy the glass ?
Click to expand...
Click to collapse
Ebay for 13$!! But replacing the Glass only is VERY difficult... Needs lots of patience and if u screw up then you will dage LCD... because I was prepared for the worst that even if I don't succeed I will have to buy an LCD I just went ahead n did it
---------- Post added at 01:17 AM ---------- Previous post was at 01:17 AM ----------
rianneves said:
where did you buy the glass ?
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Cheapest LCD I found was for 171$ on Aliexpress!
The digitizer is working lcd not, will check aliexpress thanks
Sent from my HTC One using XDA Free mobile app
Gundabolu SC said:
Ebay for 13$!! But replacing the Glass only is VERY difficult... Needs lots of patience and if u screw up then you will dage LCD... because I was prepared for the worst that even if I don't succeed I will have to buy an LCD I just went ahead n did it
---------- Post added at 01:17 AM ---------- Previous post was at 01:17 AM ----------
Cheapest LCD I found was for 171$ on Aliexpress!
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Click to collapse
Sorry to bump an old thread, but is it possible to replace the digitizer only?
My kid dropped my Moto Maxx and touch / capacitive buttons stopped working. LCD is perfect and there isn't even a scratch. I saw a teardown video but couldn't see a separate flex cable for the digitizer. Can you send me a link to the glass you bought?
EDIT: Maybe it's one of those two?
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I got a full assembly replacement in aliexpress for about 155 maybe is cheaper these days, I dont recommend to replace just the digitizer is a really hard task. If you can get the replacement with the frame buy that one, the glue in the lcd was very hard to remove, I assembly the part with a thin filament of glass silicone, let the screen with some clamps all night
I have a question what is this silver thing called that is on the back that covers some of the device? I ordered a digitizer + midfram assembly and I didnt get the silver thing. I'm trying to contact the seller now. Do I got to have the silver guard to use the phone?
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[strikeout] I think that the midframe hides the silver shield. And that your picture was taken without a midframe. [/strikeout]
The above is wrong, sorry. When the midframe is included, the shield should also be there.
In a few days, I'll perform the same operation on my phone, then I'll know more.
Super_SU01 said:
I have a question what is this silver thing called that is on the back that covers some of the device? I ordered a digitizer + midfram assembly and I didnt get the silver thing. I'm trying to contact the seller now. Do I got to have the silver guard to use the phone?
View attachment 4508407
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Yes you do have to have the silver guard. That is the RF shield, which eliminates interference during a call from the device components. If you're replacing the midframe and digitizer you should be able to reuse the shield from the existing midframe.
I thought I would need that. Thank you. First I ordered a digitizer midfram assembly and it had everything I needed but the touch didn't work. 2nd time i bought a lcd digitizer midfram + assembly and the guard didn't come with it. I have ordered several of these digitizers and have never had an issue up untill now. I would have used my old metal guard but I threw it away because I always have ordered the whole assembly. From now one I'll keep my old stuff. It's very aggravating that this now makes the 3rd time trying to get what I need. The picture that I posted on here is the one I ordered. Now it'll be my luck that it will take forever before the seller responds to my message.
Strephon Alkhalikoi said:
Yes you do have to have the silver guard. That is the RF shield, which eliminates interference during a call from the device components. If you're replacing the midframe and digitizer you should be able to reuse the shield from the existing midframe.
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This is what I received from the ebay seller. And needless to say I'm pissed.
Be very careful when buying from ebay especially if it involves a part/s for the Nexus 6. The seller lied to me and said that I ordered somthing in which I did not, so now I have almost a hundred bucks in a lcd digitizer. Does anyone know where I can buy the silver guard thing?
If I end up with a spare, I can send it to you. I'll know in a few days.
I'll pay u for it.
I appreciate that. My son's been waiting for almost a month because everytime I order I end up not getting all the parts. The seller offered to give me a partial refund of 10% and to take it to a repair shop. I told the seller that I have replaced several lcd's on the nexus 6 and that I wasn't going to pay another 50 bucks or more to fix somthing that you (seller) screwed up in the first place.
runekock said:
If I end up with a spare, I can send it to you. I'll know in a few days.
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I found a device for cheap that's got what I need.
I've failed 3 installs so far air bubbles under the glass.can I get my money back?
Also trying to remove the go as was impossible and they shatted into bits in my hands .pure waste of money. I watched like 20 vids on how to do it .But the problem for me was dropping the glass it always leave bubbles like 20 all around
I got it from UK mobile fun I hope they don't ask to send it back because the glass is shattered into hundreds of tiny bits trying to ripp the glass off the screen
I can't remove the rest of this dome glass it's impossible to remove I've tried a hairdryer please help inn freaking out
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Update I had to take it to a shop to get then to remove the glass and it damaged my screen .white stone dome sucks badly
I. Using the phone naked now as the dome glass has scratched the **** out of m6 note 8 screen anyway
I feel for you, but the fact that you tried 3 installs when the kit only includes 2 batches of adhesive makes me think that things didn't go properly at all. Where did you get the extra adhesive?
Op I absolutely still you when I first tried Domeglass. I ordered mine from Amazon and failed to 2 installations. I then did contact their customer support through Amazon. They acknowledged my bad luck and offered me a 99% off voucher. I also heard that there is lifetime guarantee for the glass for one exchange (not sure). I would recommend you to do the same. This is a company that I keep coming back for its excellent product quality and customer service.
It is tough for a beginner to install the protector. The trick is not dropping the glass on the glue but to set it and let the glue run down to the glass. There is a tab part that goes into the frame to keep the glass held up in an inclined position. Never uv the glass or adjusting it after it's in contact with the glue. It is possible to wash the glue and glass and reinstall the protector.
I understand the pain needing to read everything on the guide and follow the video literally step by step. It is however worth it. Smooth glass, great protection, durable.
---------- Post added at 12:19 PM ---------- Previous post was at 12:17 PM ----------
StevePritchard said:
I feel for you, but the fact that you tried 3 installs when the kit only includes 2 batches of adhesive makes me think that things didn't go properly at all. Where did you get the extra adhesive?
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I have recently ordered a new set from amazon. The new set contains 3 glues and 2 glasses. It is also possible to order the uv glue separately (not sure if whitestone sells it separately but I saw it on amazon).
Can anybody check to see whether they have the option to order a warranty replacement on the Whitestone website. I'm having problems because there's no checkbox to select the item or button to press on the warranty request page. They have suggested re-registering my product, but that hasn't made any difference.
StevePritchard said:
Can anybody check to see whether they have the option to order a warranty replacement on the Whitestone website. I'm having problems because there's no checkbox to select the item or button to press on the warranty request page. They have suggested re-registering my product, but that hasn't made any difference.
Click to expand...
Click to collapse
For future reference, if anybody has the same issue, the website accepted by warranty request if I selected a purchase date in 2018 (rather than 2017 when I actually purchased the item).