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Hey all,
So I just got off the phone with Samsung Canada and my situation is I had bought my phone used. I have a copy of the Future Shop receipt but the phone was purchased by the original owner back in the summer sometime so the in store policy is no longer valid. When I spoke to the rep at Samsung, I explained to him how my SD Card is not mounting and that it is a hardware defect which based on what I have read online, has been quite a common problem for many Galaxy users. The rep simply replied, the 1 year warrenty does not cover used or refurbished phones. If that is the case, that's rediculous! I can understand if the phone is refurbished but the phone isn't and it was in working order until as of yesterday. Can anyone suggest what I can do? I paid good money for this phone and in less than 2 weeks its now in non working order and I'm being told that the warrenty won't cover a used phone purchase. Your response would be greatly appreciated. Thanks
update: Sorry just realized I posted this in the wrong section of the forum. and should be in Q & A or General
I would guess as with most consumer law the onus is on the seller to repair any defects .
Warrant from the manufacturer is usually to the originating purchaser unless otherwise stated .
So take it back to the guy you bought it off is the only path i see .
jje
You're right, this in the wrong section.
But, I would suggest that when you deal with Samsung support, you skip out the part where it's a second hand phone. Deal with them as if you had purchased the phone yourself. They don't need to know you bought it in a private sale. You still have the original purchase receipt, so they can't argue that you aren't the original purchaser.
just for reference
yes you can get it serviced and warrantied at any Bell Store
I did that 2 times already for 2 XDA members from USA that purchased it online 2nd hand
How can they tell you are not the original owner anyway? If you have the receipt, just don't mention that you bought it from someone else.
Just because the phone has been passed on to someone else should be no excuse for them to not honour the warranty.
I went to a bell store in Kitchener on Friday and they wouldn't take the phone. I bought it used (obviously no receipt) and they wanted me to go directly through samsung. Of course samsung told me that I need to go through the store...
AllGamer said:
just for reference
yes you can get it serviced and warrantied at any Bell Store
I did that 2 times already for 2 XDA members from USA that purchased it online 2nd hand
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A simple solution perhaps?
If the seller lives near you have him/her take it to the store with the receipt and give your address as the return address for when it is repaired.
I don't see what the fuss is all about.
You've got the original receipt.
Just use that to make use of your warranty.
Don't mention anything else and you are fine.
Why even mention it to them in the first place?
Damn, look up your consumer rights. You didn't agree to the conditions set forth when the original owner brought the thing. Other then that walk into samsungs repair centre like you own the place
Bought AT&T Note 3 from craigslist. Seller reported it as stolen after selling it to me. AT&T now blacklisted the phone. What can I do?
So I fully verified the phone before buying it, checked IMEI at AT&T store and everything was clean. I paid $570 for the phone to the craigslist guy. Two hours later, he reported it as stolen to get another phone from his AT&T insurance. AT&T detected the IMEI of my Note 3 and blacklisted the phone.
I already filed a case with the police. I have all the proof that I bought the phone and I also remembered his license plate of the car. Did some google search and I have the Guy's full name, his car information and his house address. I have all the documents to prove that I bought the phone from him.
I went to AT&T store and also talked to 3 different people at AT&T customer care. Even though I have all the documents, AT&T refused to remove the phone from blacklist. As per AT&T, the only way to remove it from blacklist is to have the original owner call AT&T and request for it.
The police also didn't seem very positive. They kinda told me that they will do their best but they can't guarantee anything and they will have to talk to AT&T about the policy. Its been 45 days since I reported the case to the police and there has not been any progress yet. One of the police officer 'hinted' me that I should sell the phone to someone else on craigslist.
What can I do in this situation, reddit? Please help me. I think changing IMEI is illegal and very difficult to do. I know changing IMEI discussion is not allowed on this forum, but I own a pantex dumb phone from 10 years ago. Can I replace my IMEI with another phone I own? Is there any other way to get my phone working?
TL;DR: Purchased a phone from craigslist, seller reported it as stolen to benefit from insurance fraud. Police and AT&T refused to help even though I have all proof and document that I bought the phone from the guy. I have the guy's house address and phone number.
AlwaysNoob said:
Bought AT&T Note 3 from craigslist. Seller reported it as stolen after selling it to me. AT&T now blacklisted the phone. What can I do?
So I fully verified the phone before buying it, checked IMEI at AT&T store and everything was clean. I paid $570 for the phone to the craigslist guy. Two hours later, he reported it as stolen to get another phone from his AT&T insurance. AT&T detected the IMEI of my Note 3 and blacklisted the phone.
I already filed a case with the police. I have all the proof that I bought the phone and I also remembered his license plate of the car. Did some google search and I have the Guy's full name, his car information and his house address. I have all the documents to prove that I bought the phone from him.
I went to AT&T store and also talked to 3 different people at AT&T customer care. Even though I have all the documents, AT&T refused to remove the phone from blacklist. As per AT&T, the only way to remove it from blacklist is to have the original owner call AT&T and request for it.
The police also didn't seem very positive. They kinda told me that they will do their best but they can't guarantee anything and they will have to talk to AT&T about the policy. Its been 45 days since I reported the case to the police and there has not been any progress yet. One of the police officer 'hinted' me that I should sell the phone to someone else on craigslist.
What can I do in this situation, reddit? Please help me. I think changing IMEI is illegal and very difficult to do. I know changing IMEI discussion is not allowed on this forum, but I own a pantex dumb phone from 10 years ago. Can I replace my IMEI with another phone I own? Is there any other way to get my phone working?
TL;DR: Purchased a phone from craigslist, seller reported it as stolen to benefit from insurance fraud. Police and AT&T refused to help even though I have all proof and document that I bought the phone from the guy. I have the guy's house address and phone number.
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You can indeed file a police report. He stole your IMEI number. That's what you are filling the report on. Your proof of purchase is what you need to show the police showing that you own that IMEI number. Take him to small claims court if you have to, it normally cost $25 bucks or so depending on where your located and present your case. AT&T can also help you, but it depends on how you sugar coat it to who you're talking to.
Agent said:
You can indeed file a police report. He stole your IMEI number. That's what you are filling the report on. Your proof of purchase is what you need to show the police showing that you own that IMEI number. Take him to small claims court if you have to, it normally cost $25 bucks or so depending on where your located and present your case. AT&T can also help you, but it depends on how you sugar coat it to who you're talking to.
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As I said, I already filed a police report 45 days ago.
From Police: "We are still investigating. We have filed subpoena to AT&T to release the seller's account information" I tried following up with police couple of times and I get the same response everytime. Police has a copy of all the documents and my email exchange including phone logs with the seller.
As per AT&T: "As far as we are concerned, the phone still belongs to the original owner, and ONLY HE can call AT&T to remove the phone from AT&T blacklist". I showed AT&T the proof of purchase and copy of the police report I filed but they didnt care looking at it.
At this point, I am down $570. I do not want to scam someone else on craigslist by selling this phone. I just want this phone to work. Is there anyway I can get this working?
yo
Agent said:
You can indeed file a police report. He stole your IMEI number. That's what you are filling the report on. Your proof of purchase is what you need to show the police showing that you own that IMEI number. Take him to small claims court if you have to, it normally cost $25 bucks or so depending on where your located and present your case. AT&T can also help you, but it depends on how you sugar coat it to who you're talking to.
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....root unlock go to net10 or t mobile or simple or metro or straight talk
..case closed
Killamurk said:
....root unlock go to net10 or t mobile or simple or metro or straight talk
..case closed
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They all share the blacklist IMEI, phone is no good on any US GSM network
Killamurk said:
....root unlock go to net10 or t mobile or simple or metro or straight talk
..case closed
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That won't work. Case reopened
---------- Post added at 07:22 PM ---------- Previous post was at 07:20 PM ----------
AlwaysNoob said:
As I said, I already filed a police report 45 days ago.
From Police: "We are still investigating. We have filed subpoena to AT&T to release the seller's account information" I tried following up with police couple of times and I get the same response everytime. Police has a copy of all the documents and my email exchange including phone logs with the seller.
As per AT&T: "As far as we are concerned, the phone still belongs to the original owner, and ONLY HE can call AT&T to remove the phone from AT&T blacklist". I showed AT&T the proof of purchase and copy of the police report I filed but they didnt care looking at it.
At this point, I am down $570. I do not want to scam someone else on craigslist by selling this phone. I just want this phone to work. Is there anyway I can get this working?
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You need to find a way to talk to their back office. Your gonna have to do some digging and calling, but ultimately they have the ability to whitelist the phone again. Keep following up at the police department at least once a week to get a status. Ask them how long AT&T has to respond.
Agent said:
That won't work. Case reopened
---------- Post added at 07:22 PM ---------- Previous post was at 07:20 PM ----------
You need to find a way to talk to their back office. Your gonna have to do some digging and calling, but ultimately they have the ability to whitelist the phone again. Keep following up at the police department at least once a week to get a status. Ask them how long AT&T has to respond.
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From the AT&T online link, http://smallbusiness.bellsouth.com/subpoena/
Customer Notification: It is AT&T's policy to attempt to notify our subscriber upon receipt of a civil subpoena demand for their account information. AT&T‘s notification is generally made via U.S. mail to the current account billing address on file. There is a 2 week wait period before disclosure of their information is made.
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So, AT&T will release the information within 2 weeks from the day it received the request. Police filed the subpoena on 25th Nov (Don't know if they faxed it or used the regular mail). By this timeline, I think police should have gotten all the information they need by now. I called the detective last week and she was still waiting for the AT&T's response. I am going to follow up with police again tomorrow. (I dont want to bug police a lot, I dont want to annoy them when they are trying to help me)
On a side note, since I have the guy's address, if I go to his house and knock the door to talk about this-- am I breaking any law here? Is it called trespassing when I have a legit reason to talk to the house owner?
AlwaysNoob said:
From the AT&T online link, http://smallbusiness.bellsouth.com/subpoena/
So, AT&T will release the information within 2 weeks from the day it received the request. Police filed the subpoena on 25th Nov (Don't know if they faxed it or used the regular mail). By this timeline, I think police should have gotten all the information they need by now. I called the detective last week and she was still waiting for the AT&T's response. I am going to follow up with police again tomorrow. (I dont want to bug police a lot, I dont want to annoy them when they are trying to help me)
On a side note, since I have the guy's address, if I go to his house and knock the door to talk about this-- am I breaking any law here? Is it called trespassing when I have a legit reason to talk to the house owner?
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Just be careful, you never know about craigslist people. He could shoot you I suppose. As for repairing IMEI's I don't think anyone on XDA will help since they don't like dealing with stolen phones.
AlwaysNoob said:
From the AT&T online link, http://smallbusiness.bellsouth.com/subpoena/
So, AT&T will release the information within 2 weeks from the day it received the request. Police filed the subpoena on 25th Nov (Don't know if they faxed it or used the regular mail). By this timeline, I think police should have gotten all the information they need by now. I called the detective last week and she was still waiting for the AT&T's response. I am going to follow up with police again tomorrow. (I dont want to bug police a lot, I dont want to annoy them when they are trying to help me)
On a side note, since I have the guy's address, if I go to his house and knock the door to talk about this-- am I breaking any law here? Is it called trespassing when I have a legit reason to talk to the house owner?
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I would type up a letter and slide it under his front door. Explain to him that you have filed a police report that is being actively investigated, and that you are prepared to take it to court. Tell him that you simply need him to call AT&T to remove the phone from blacklist.
If I were in your situation, I might even go so far as to suggest (in the letter) that the police are somehow waiting on your permission to pay him a visit (lol idk) OR that AT&T has requested the police report and will block the new IMEI in suspicion of fraud. Also, include all of the info you have on him (i.e. full name, license plate, etc).
I forgot to mention, I know a guy who had this same exact problem. Bought a phone from att had it on his account for awhile then the previous owner reported it stolen.
Att let him buy a brand new Note 3 for new contract price.
It sounds like you have done everything a reasonable person can do in this situation and your efforts will make things a lot easier for the police as it sounds like you have done a lot of the leg work for them.
I know you are out $570.00 and that sucks, but you need to give the police time to gather records, interview the seller and to conduct their investigation. I would recommend given them a call once a week and checking in though so the case does not become stale. A respectful and appreciative attitude will go a long way when speaking to the investigating officer.
I don't know about Minneapolis, but here in small town Alaska, you could anticipate this taking anywhere from a few months to a couple of years to be resolved. I'm sure the police in Minneapolis are just as busy as the police here and this crime isn't a priority to any department unless the crime and or criminal is part of a larger problem that is being investigated.
It's a huge benefit that you have tracked the seller down already and given the police a lot of evidence to go on initially. This alone may move this into a 'give me' arrest and prosecution and police are like anyone else in that they have no problem picking low hanging fruit.
As for going to the sellers house...bad idea. If he has an IQ of 100, he can kill you if so inclined and not face prosecution. By going to his house to 'talk' to him, you will be seen as the aggressor and you do not want to be in that position. Best case scenario is you end up dead, injured or in jail yourself.
Police departments put out PSA's for a reason telling people not to buy phones from Craigslist. It is also common knowledge that if you buy a phone from Craigslist or another unknown private party, you have the seller call the provider and have them release the phone to you before giving them one red cent.
Let the police handle it.
TheZander said:
I forgot to mention, I know a guy who had this same exact problem. Bought a phone from att had it on his account for awhile then the previous owner reported it stolen.
Att let him buy a brand new Note 3 for new contract price.
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For all we know, that dude might on here reading this while checking out the latest SS and ROMs
wiser212 said:
For all we know, that dude might on here reading this while checking out the latest SS and ROMs
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SS and ROMs not going to help you with stolen IMEI's
From my time working as a rep and assistant manager for ccare, this will be a hard process to reverse; I saw this happening a lot, divorced couples, estranged friends.This is due to all of the scammers and thieves out there trying to make a quick buck on stolen phones. Its a good thing unfortunately it looks like it works both ways. The idiot doesn't need to report the phone stolen to get an insurance replacement. Att and asurion are two different companies, where they share info when relevant, so after the claim was processed, they wont care if he whitelists the device. But of course he would have to do that, or someone posing as him. The best course is police action; it may take a while, but its probably going to be the only way....
if you unlock it with region lock away by chainfire it will work on any other network regardless of blacklist.
here is a link of the successful story
http://forum.xda-developers.com/showthread.php?t=2537359
TheZander said:
SS and ROMs not going to help you with stolen IMEI's
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I mean the guy who ripped off the op. He might be trying to customize his illegally acquired new Note 3.
Sent from my SM-N9005 using XDA Premium 4 mobile app
pham818 said:
if you unlock it with region lock away by chainfire it will work on any other network regardless of blacklist.
here is a link of the successful story
http://forum.xda-developers.com/showthread.php?t=2537359
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Having a bad IMEI phone regardless of being unlocked will still be denied by carriers such as MetroPCS and TMobile. That thread you linked he didn't really weigh in on whether or not he used his phone in the USA after being unlocked.
UPDATE: 12/19/13 Received call from Police
So I just received a call from the detective who was investigating the case. She got the information from AT&T. She went to the suspect's house and she interviewed him. Suspect said that this was an "error" and he didn't know about it. The detective made him call AT&T while she was at his house and he removed it from blacklist. Detective told me that she spoke to AT&T too who confirmed that its been removed from blacklist. Detective was told by AT&T that if you power off and power on the device, its good to go now.
But, I called AT&T myself to confirm that this IMEI is removed from blacklist and they denied it. Its still showing as blacklist on AT&T side. The rep told me that if the request was made to remove from blacklist, it will take 24-48 hrs before the device is removed from blacklist. So fingers crossed.
I will give it benefit of doubt and wait for 48 hours before calling AT&T again to verify that its been removed from blacklist. If not, I will contact the police again.
One thing I did not like about this case is the suspect said it was an "error" and officer did not do anything against him. He was indeed committing a fraud. Shouldn't he be charged for his actions? I would be satisfied if he was punished in some way for wasting my time and making me go without a phone for a month.
AlwaysNoob said:
So I just received a call from the detective who was investigating the case. She got the information from AT&T. She went to the suspect's house and she interviewed him. Suspect said that this was an "error" and he didn't know about it. The detective made him call AT&T while she was at his house and he removed it from blacklist. Detective told me that she spoke to AT&T too who confirmed that its been removed from blacklist. Detective was told by AT&T that if you power off and power on the device, its good to go now.
But, I called AT&T myself to confirm that this IMEI is removed from blacklist and they denied it. Its still showing as blacklist on AT&T side. The rep told me that if the request was made to remove from blacklist, it will take 24-48 hrs before the device is removed from blacklist. So fingers crossed.
I will give it benefit of doubt and wait for 48 hours before calling AT&T again to verify that its been removed from blacklist. If not, I will contact the police again.
One thing I did not like about this case is the suspect said it was an "error" and officer did not do anything against him. He was indeed committing a fraud. Shouldn't he be charged for his actions? I would be satisfied if he was punished in some way for wasting my time and making me go without a phone for a month.
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In order for that to happen you need to go to small claims court by filling a civil suit. Good luck
Sent from my SAMSUNG-SM-N900A using xda app-developers app
hotbyz168 said:
In order for that to happen you need to go to small claims court by filling a civil suit. Good luck
Sent from my SAMSUNG-SM-N900A using xda app-developers app
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If I go to small claims court, what can I claim for? For the hassle I had to go through? For my time? Can I charge him for $ amount for this?
This is the first time I have bought anything from Samsung.com. I need to tradein an old phone to get some discounts for the Note 8. Based on past experiences, how good/ bad is the Trade-in process? There is a thin line separating our understanding of a phone in "good working condition" & "regular wear and tear".
Mine is a used phone . I am not sure, the previous seller may have had water damage. However, cosmetically, it has a small dent on top-right corner bezel. The screen is pristine. Some small scratches on the back of the phone.
So when the time comes to send my old phone:
How long does it take for Samsung to acknowledge the Trade-in receipt?
After the receipt, how long does it take for Samsung to make a decision whether to accept or reject the trade-in?
If the trade-in is rejected, do we get a chance to understand why the trade-in was rejected?
Also, if the trade-in is rejected, is it possible for us to send another phone? or is the trade-in decision final?
Is there any way to get the trade-in confirmed (by sharing pictures) before-hand?
Any help is appreciated.
myechophone said:
This is the first time I have bought anything from Samsung.com. I need to tradein an old phone to get some discounts for the Note 8. Based on past experiences, how good/ bad is the Trade-in process? There is a thin line separating our understanding of a phone in "good working condition" & "regular wear and tear".
Mine is a used phone . I am not sure, the previous seller may have had water damage. However, cosmetically, it has a small dent on top-right corner bezel. The screen is pristine. Some small scratches on the back of the phone.
So when the time comes to send my old phone:
How long does it take for Samsung to acknowledge the Trade-in receipt?
After the receipt, how long does it take for Samsung to make a decision whether to accept or reject the trade-in?
If the trade-in is rejected, do we get a chance to understand why the trade-in was rejected?
Also, if the trade-in is rejected, is it possible for us to send another phone? or is the trade-in decision final?
Is there any way to get the trade-in confirmed (by sharing pictures) before-hand?
Any help is appreciated.
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I personally have never had a problem. You shouldn't have any problems as long as all functions work, no cracks in screen, device powers up and keeps a charge, not blacklisted, and device is paid off.
This should answer any and all questions:
"The devices must be in good condition (meaning it powers on and holds a charge; has a functioning display; has no breaks or cracks or other visible defects that go beyond normal wear and tear; and is not on a black list of any kind) to be eligible for Trade-In. Prior to trading in device, you must perform a factory reset and remove all personal information from device and eligible devices must have reactivation lock, Google Factory Reset Protection and all other anti-theft locking software disabled. Trade-ins must be received within 15 days of qualifying purchase. Devices not meeting these criteria will not qualify for the trade-in program. Samsung reserves the right to modify or discontinue this offer at any time." -Samsung website-
Khwoo685 said:
I personally have never had a problem. You shouldn't have any problems as long as all functions work, no cracks in screen, device powers up and keeps a charge, not blacklisted, and device is paid off.
This should answer any and all questions:
"The devices must be in good condition (meaning it powers on and holds a charge; has a functioning display; has no breaks or cracks or other visible defects that go beyond normal wear and tear; and is not on a black list of any kind) to be eligible for Trade-In. Prior to trading in device, you must perform a factory reset and remove all personal information from device and eligible devices must have reactivation lock, Google Factory Reset Protection and all other anti-theft locking software disabled. Trade-ins must be received within 15 days of qualifying purchase. Devices not meeting these criteria will not qualify for the trade-in program. Samsung reserves the right to modify or discontinue this offer at any time." -Samsung website-
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Thanks. But, I have some apprehensions as this is the first time...
Since you are seeing the glass as half empty....
Dents may not be considered normal wear and tear. Ive used phones for decades and never had one dent. Consider that a potential red flag if i were to be nit picky.
Its up to the person handling the ingest of the product. If they have a bad day or if they were giving some leeway to trade ins prior to getting yours, maybe yours may cause them to not be so lenient.
Perhaps look at other sources over the internet for other reviews on this trade in. Look at older note forums on this forum. You are likely to hear/read varied results.
In the end they (Sammy)may not care as long as the unit powers on and the screen is in good condition because the screen can potentially be used for surplus spare parts for other devices in that model range so the response you recieebvd above may indeed be a fair assumption that the trade in process will be smooth, you will get your asking price for the trade in, and the overall proces wont take too long.
Then you can ask yourself this: how much would I make if i were to sell it on Craigslist ?
marctronixx said:
Dents may not be considered normal wear and tear. Ive used phones for decades and never had one dent. Consider that a potential red flag if i were to be nit picky.
Its up to the person handling the ingest of the product. If they have a bad day or if they were giving some leeway to trade ins prior to getting yours, maybe yours may cause them to not be so lenient.
Perhaps look at other sources over the internet for other reviews on this trade in. Look at older note forums on this forum. You are likely to hear/read varied results.
In the end they (Sammy)may not care as long as the unit powers on and the screen is in good condition because the screen can potentially be used for surplus spare parts for other devices in that model range so the response you recieebvd above may indeed be a fair assumption that the trade in process will be smooth, you will get your asking price for the trade in, and the overall proces wont take too long.
Then you can ask yourself this: how much would I make if i were to sell it on Craigslist ?
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Thanks for the detailed reply. I will check other sources too for more details. As mentioned, I am doing the first of its kind transaction with Samsung; hence some anxiety.
I was one of the Note 7 buyers/returners.
I recently took advantage of the promotion to buy a Samsung Note 8 (unlocked) (w/ a free Gear 360), and I indicated during the order process that I would trade-in a Galaxy S5. I paid a little over $500 for the Note 8 that day.
Fast forward to today: so I received the Note 8 today, but the box has no trade-in instructions, shipping pouch, or pre-paid postage. Did I do something wrong, or does Samsung just not want this ancient S5 hardware?
Did anyone else (who previous returned the Note 7) get further instructions for the trade-in with the Note 8? Should I just follow the instructions found here: http://www.samsung.com/us/trade-in/terms-and-conditions/
It says "Samsung will provide a shipping label and instructions to send us your Trade-In Device." So I'm very confused.
I'm going to call Samsung. They said the correct office is closed for the day.
In a desperate attempt to resolve the issue more quickly, I sent an email.
The CS rep I did talk to did say that once I reach the correct person then Samsung will email me a shipping label. But I have to call back to talk do a different rep in a different dept.
caj27 said:
I was one of the Note 7 buyers/returners.
I recently took advantage of the promotion to buy a Samsung Note 8 (unlocked) (w/ a free Gear 360), and I indicated during the order process that I would trade-in a Galaxy S5. I paid a little over $500 for the Note 8 that day.
Fast forward to today: so I received the Note 8 today, but the box has no trade-in instructions, shipping pouch, or pre-paid postage. Did I do something wrong, or does Samsung just not want this ancient S5 hardware?
Did anyone else (who previous returned the Note 7) get further instructions for the trade-in with the Note 8? Should I just follow the instructions found here: http://www.samsung.com/us/trade-in/terms-and-conditions/
It says "Samsung will provide a shipping label and instructions to send us your Trade-In Device." So I'm very confused.
I'm going to call Samsung. They said the correct office is closed for the day.
In a desperate attempt to resolve the issue more quickly, I sent an email.
The CS rep I did talk to did say that once I reach the correct person then Samsung will email me a shipping label. But I have to call back to talk do a different rep in a different dept.
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On the order details on the website you can print the shipping label that is tied to your order. Same place everyone kept checking their status...Look beside the trade in you will see the print label button
Deleted
I spoke with them yesterday and was told you will get a reply about the trade in in 10 business days, just long enough so that you can't return the Note 8 if they screw you.
ggrant3876 said:
I spoke with them yesterday and was told you will get a reply about the trade in in 10 business days, just long enough so that you can't return the Note 8 if they screw you.
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Lol, if it comes to that, just kick up a fuss! They'll let you return it.
Afternoon people.
I've been having an issue with Samsung UK because they state on their website that care can be purchased 30 days after purchasing the phone.
The staff at Samsung web shop are adamant that it cannot.
They sent me terms and conditions to argue the case but the terms also state that I can purchase up to 30 days after buying the handset.
Has anybody else had this sort or experience?
They've managed to take it over the 30 days now but if they knew what they were doing I would have been within so I'm standing by that.
The care advisor suggested I send my phone back and buy another one. No problem with that except they wont honour the £150 trade in value of the phone I traded in, so I'd lose the phone I traded in, and pay an extra £150!! She doesn't seem to agree that I'm losing out if I do that...
Any ideas??
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Good luck filing a complaint. One thing I learned from dealing with the numerous issues I had after buying my Note 9 from Samsung directly is don't... Do not. They're the WORST customer service team in existence. They will lie and scam their way out of any ordeal for their own benefit. Either buy directly from the carrier or buy an iPhone in the future (I will be doing the latter because f*ck Samsung).
raul6 said:
Well, you are right of course as it is clearly stated
"..
In case You did not purchase Samsung Mobile Care at the same time as Your Insured Product, You can benefit from a 30 day period from the Insured Product purchase date to purchase Samsung Mobile Care . In this instance You must return to the seller of Your Insured Product or go to Samsung directly. Please note that Yo ur Insured Product must be eligible for Samsung Mobile Care (e.g. see Clause 1 . General Validity Conditions and Clause. 3 General Exclusions).
.."
file a complaint, maybe you'll get some compensation/satisfaction
Click to expand...
Click to collapse
Ironically the manager I spoke to sent me the terms and conditions you've just stated as an argument. Lol!
Yes, I've filed a complaint, but I'm not holding much hope.
Will keep you guys up to date.
Thanks for taking the time to comment (both of you, can't quote both), it's good to know I wasnt making this up in my own head!
So..
Just to confirm what happened. It only got resolved on Friday!
After hours on the phone and Facebook messenger banging my head against a wall (several sales assistants who just didnt want to help), I finally was put through to an understanding senior manager.
She agreed that the terms and website say I can purchase insurance up to 30 days after purchasing the phone - whereas the others were stating that I "forgot" to purchase it and didn't understand the difference.
She agreed to let me purchase another one, arranged a voucher for the trade in phone (£150) and for the employee discount (£100) and a little extra for the hassle I had been given.
Ended up ok after she took over, but if you want insurance with Samsung, buy it while purchasing the phone!
Got myself a blue one instead of the black one now
Congratulations! ?
Hi folks , I bought this Samsung S21 Ultra from EBay US ( I wanted the snapdragon version). I’m confused as to the message that I am receiving . I have checked Swappa, checkmend and it is a perfectly clean phone with no issues or anything outstanding . So why would it present me this message ? I’ve been on chat with Xfinity live agent , who have said they can’t just unlock it from the IMEI but they need the account number that it was purchased , the sim/number used associated with the account in order to submit an unlock request . (Person who sell it to me is just a general reseller) . The phone is not stolen or has outstanding finance , so why would it present this issue .
I can’t provide the agent with the details as o don’t have them and I can’t get them . Do I have any options here at all ?
You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.
Return it.
You can't do anything with it
Simply raise dispute with eBay and get refund.
You can unlock it with third larty but phone will miss some features if unlocked this way it will coat 120$
That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.
varcor said:
That's just one of the risks associated with purchasing a used device. Disputing it with Ebay or PayPal is the best option at this point.
Click to expand...
Click to collapse
Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.
Dstu10 said:
You need to contact the seller through ebay and file dispute immediately. The phone is carrier locked. Meaning they have a balance due on the phone or they were to lazy to call xfinity and ask for it to be unlocked or couldn't show proof of purchase. Either way, the phone is useless until xfinity unlocks it.
Click to expand...
Click to collapse
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
blackhawk said:
Indeed. I don't like ebay.
A lot of scamming going on in general now.
Best to talk to the vendor on the phone before buying. Ask the right questions and feel them out. Avoid vendors that won't talk by phone.
I paid $800 for a new N10+ Snapdragon 3 weeks ago. Sounds high, but it was a factory sealed box and the 10+ that was in perfect condition. It was worth the extra $200-400. The vendor was easy to contact and seemed trustworthy. The phone arrived 3 days after ordered, free shipping, shipped day of order. Good to their word.
Click to expand...
Click to collapse
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
123hugga said:
I chekced on SWAPPA and CHeckmend but there wasnt anything that showed as any finance owed or any blacklisting or sorts. Im not sure if i have grounds to raise a dispute as the seller said it would only work on xfinity .,Is there anything whatsoever i can do , via rooting etc ?
Click to expand...
Click to collapse
If bought with a card, call the bank and file a charge back request. The phone must be returned before they can do anything.
If things really go south file a complaint with your state attorney general's office.
That sounds like theft by wire fraud to me, a felony.