Database Develop

No 3G since FRF83

Any solution?
Only GPRS/EDGE does work, if 3G is available, it disconnects automatically until 3G isn't available.
Solution: Set to 2G-Only :-(
Anyone has the same problem?
I didn't have this problem with FRF 72.
Provider: Sunrise Switzerland
Radio: 32.36.00.28U_4.06.00.12_7

Have you tried going into your phone settings from *#*#4636#*#* and setting it to wcdma only? I did that on mine not too long ago and no more dropping to edge for me!
-------------------------------------
Sent via the XDA Tapatalk App

andi86 said:
Any solution?
Only GPRS/EDGE does work, if 3G is available, it disconnects automatically until 3G isn't available.
Solution: Set to 2G-Only :-(
Anyone has the same problem?
I didn't have this problem with FRF 72.
Provider: Sunrise Switzerland
Radio: 32.36.00.28U_4.06.00.12_7
Click to expand...
Click to collapse
does it lose complete signal? or does it show 3g still but just not doing anything?
Mine was working at first after flash. Then at about 2am it just kept trying to load then times out. Still shows 3g but just dont do anything. Im hoping its just tmobile messing with their towers... I dont see why it would work at first then not now..

The problem is, that i can only have a internet connection, when the phone is logged in into a gsm or edge network.
as soon as wcdma is available, the phone disconnects from the internet.

the signal is always available, but it looses the internet connection when it changes to 3G mode.
when the phone changes from 2G->3G mode, i see for 1s the 3G icon and then no icon will bi there.
when it changes back from 3G->2G, the EDGE/GPRS icon is visible again.

andi86 said:
the signal is always available, but it looses the internet connection when it changes to 3G mode.
when the phone changes from 2G->3G mode, i see for 1s the 3G icon and then no icon will bi there.
when it changes back from 3G->2G, the EDGE/GPRS icon is visible again.
Click to expand...
Click to collapse
ok thanks for clarification. My problem is different. I think related to phone company.. I still show the 3g signal and even have bars, but the pages dont load and eventually gives me the check your service and try again alert....
So Im hoping soon its working again for me... And I hope you as well figure it out.....

Thank you Good luck!

Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.

Thank you very much, thats the solution!!
Andi
ezhangin said:
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Click to expand...
Click to collapse
Sent from my Nexus One using XDA App

ezhangin said:
Had the same issue after update, did *#*#4636#*#* and noticed I was set to GSM only. Set it to WCDMA preferred and now it's good.
Click to expand...
Click to collapse
Thank you. Updated to FRF83 this morning and I've had a full 3g signal, just couldn't pull data all day. Could over edge. Sure enough, GSM only was selected.
AT&T N1.

I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.

Lost Dog said:
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Click to expand...
Click to collapse
Same issue here.
Switching to WCDMA preferred doesn't work for me though.....any help is welcome

I think it's a hardware problem with a lot of N1's.
Mine was ok the first 2 months, and later, 3g not working. This is driving me crazy ):
I have tried everything. Change the simcard, I did a reset of the data with my telcon, and nothing happens.
I've seen these problems on many N1's.
I hope google / htc release a fix for this problem.

Lost Dog said:
I'm having the same issue on a non-rooted phone on T-Mobile. No 3G after the FRF83 update. Full bars of service and 3G displayed in the status bar. Dropping to Edge only works but there is no data with 3G.
Click to expand...
Click to collapse
how bout checking your bands in the service menu. so *#*#4636#*#* -> phone info -> press the menu key for more options -> select bands -> choose one appropriate for your region (ie "USA BANDS").
If all else fails do a factory reset by going to the settings -> privacy -> restore factory defaults.. of course do a backup/sync/whatever before just to make sure you can get all your apps back.
There's other ways to do a factory reset via the bootloader .. its under recovery and you press up volume or the trackball I think and you can just select all the clear/erase settings there and that should clear out everything on the phone's internal storage.
The factory reset worked for me (via bootloader) when I upped from update-1 to FRF50 and didn't have any data icon next to my signal strength. Could call out but couldn't get data.
Hope that helps.

jasonpich said:
I think it's a hardware problem with a lot of N1's.
Mine was ok the first 2 months, and later, 3g not working. This is driving me crazy ):
I have tried everything. Change the simcard, I did a reset of the data with my telcon, and nothing happens.
I've seen these problems on many N1's.
I hope google / htc release a fix for this problem.
Click to expand...
Click to collapse
Check your APN settings. Do a full factory reset from the bootloader. If nothing works you should call tech support again. Most 3g issues where you have issues with connecting are service/signal level related. I *****ed early about my 3g issues on tmobile and it was the network as they've pretty much gone away with improving the backhaul in my area for HSDPA+ or updates to the phone's radio.
HTC is really really really cool about swapping phones and repairing them. If you feel you have a nexus that has hardware issues call them. I did this 3 times already (one time for minor cosmetic issues with the refurb they sent) and I couldn't be happier about how willing they were to replace/repair the phone. It turns out I really didn't have any issues with them at all.. with any issues with hardware from the second refurbished phone. It was service or software related and I'm happy to say with updates/tmobile service improvements I couldn't be happier with this phone.

blisk said:
Check your APN settings. Do a full factory reset from the bootloader. If nothing works you should call tech support again. Most 3g issues where you have issues with connecting are service/signal level related. I *****ed early about my 3g issues on tmobile and it was the network as they've pretty much gone away with improving the backhaul in my area for HSDPA+ or updates to the phone's radio.
HTC is really really really cool about swapping phones and repairing them. If you feel you have a nexus that has hardware issues call them. I did this 3 times already (one time for minor cosmetic issues with the refurb they sent) and I couldn't be happier about how willing they were to replace/repair the phone. It turns out I really didn't have any issues with them at all.. with any issues with hardware from the second refurbished phone. It was service or software related and I'm happy to say with updates/tmobile service improvements I couldn't be happier with this phone.
Click to expand...
Click to collapse
Thanks blisk, but the thing I don't understand is why Blackberry 9700 with T-Mobile bands, doesn't have problems at all ?
By the way, I rooted my phone , so the thing with the warranty it's complicated

I had it happen last night at work all night, but when i got home i checked my wife's tp2 and it also was doing the same thing so for levity wasn't the phone but tmobile. They started worming the same time also.... I think its tmobile.

Hello, I had the same problem with my imported n1. I'm using the tmobile version non rooted fully stock manually updated to frf83. I did a *#*#4636#*#* and selected wcdma only, rebooted and couldn't connect to my gsm network. Went in again and did a wcdma preferred, rebooted, and I works better, still changes fast to edge and G, but less often, I'm still trying it but I have high hopes its gonna be ok

Mmmm i did have problems with 3G too after pushing FRF83, but i found out that for some reason the APN settings weren't set correctly after the update. In my case the port setting after the proxy of the APN wasn't set, i changed to the correct value and it worked.
In conclusion, check your APN settings.

Just went from FRF72 to FRF83 and it's working fine.
I'm currently set to GSM auto (PRL) in the *#*#4636#*#* and I didn't change it to that after putting on FRF83.

[Q] Bought used phone, no signal / poor reception

Hi all,
I have a question to those more knowledgeable about GSM network/settings (I come from a CDMA background). I bought my girlfriend a Captivate on EBay for Christmas; everything is working OK except it cannot get any signal. As far as I know everything is set up as it should, it just won't show any bars. While using the ServiceMode app [*#0011#] it goes from NO SERVICE to GSM : LIMITED and back over and over. While using her old phone in the same spot it has full bars. We went to the ATT store and made sure everything was set up on their end. I think the phone is defective but I figured I would check here first. I'll attach some relevant (I think) screen caps and if anything jumps out or you have anything for me to try and fix this, please let me know.
edit/
Also does anyone know the exact location of the internal antenna? I opened the phone up to see if something came lose during shipment or whatever and I didn't really get anywhere. I wanted to try and jury rig a extended antenna to see if that helped reception.

You flashed that ROM/theme on the phone? Or it came like that when you bought it?

That is Serendipity 5.1.. I figure while she can't use the phone as a phone, she should still benefit from a nice rom and kernel. When I received the phone originally it had the stock rom. Before I flashed a custom I made sure to check everything out first and the problem was there since the beginning. Since then I've flashed back to stock, tried different radios, etc etc but the results are always the same.
I don't know what the person before me did to the phone though, maybe he/she flashed something incorrectly and wrote over important settings? I don't know what I'm looking at that's really why I am asking here.

Grabbed some more settings, anything seem strange or wrong?

Stupid question, but do you have an active AT&T Sim card in the Phone? btw, these phones absolutely, positively will not work on Sprint or any other CDMA carrier.

rpicaso said:
Stupid question, but do you have an active AT&T Sim card in the Phone?
Click to expand...
Click to collapse
Yes I have her new Sim card which was activated at the store over the weekend. I can switch it between her two phones, old one full bars, Captivate no bars.

Check you APN Settings. Menu> Wireless and networks > Mobile Networks > Access Point Names and let us know what they are, and we can go from there.

Says ATT WAP

Tap where is says att wap and check the settings to see if they match these:
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username:not set
Password:not set
Server: not set
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
mms port - 80
mcc 310
mnc 410
authentication type - none
apn type- internet + mms
If not, adjust them accordingly and see if it clears up. If not I'd say you have a serious hardware problem.

Those settings look good to me. Thanks for the help I suppose my problem is more serious. Anyone know of anything else I can check to maybe narrow my problem down? I'm not afraid to try and replace a radio/circuit board/internal antenna.

enter *#2263# and check that band selection is set to automatic.

Yep set to AUTOMATIC - Select GSM & WCDMA All Bands

Is there something equivalent to a PRL for GSM phones? Something that tells it what towers it can connect to?

idk if its related but i have poor signal problems too with my phone sometimes only shows bars and no h or edge and sometimes just says no service or emergency calls only

Yeah same here, right now it says Emergency calls only. I know for a fact that there are at least 6 GSM cell towers in this vicinity.

Can this issue have something to do with a failed unlocking attempt? I've been trying to research all routes and I tried to "unlock" to phone by using SGS Unlock Tool (rooted method), it was never successful. It states "Sorry, no codes found unknown error", possibly meaning that something internally is screwed up? I'm just pulling stuff out of my bum at this point. Any help will be appreciated!

Last bump for the weekend. Any suggestions? Already bought a new one but I still have 30 days to return it if I can figure out how to fix this.

No data on 3G/E connections UK

Hi,
I've jumped ship from an iPhone to HTC One. I am very impressed with the phone and although there may some tiny imperfections such as raised glass in one corner and slight gaps I am very happy. Mine is an FA33TW.
Anyway, my problem is with data connectivity here in the UK. I am with Vodafone and with an "H" connected I get great speeds but if it is ever on anything other than "H" (G, 3G, E) I get no data at all. With four full bars on 3G pages fail to load and I cannot check my e-mail. This happens in my house, outdoors, anywhere. I've looked on the internet and some say it's a Vodafone thing but I thought I'd check here to see if anyone is experiencing similar problems.
Cheers.

ianpugh said:
Hi,
I've jumped ship from an iPhone to HTC One. I am very impressed with the phone and although there may some tiny imperfections such as raised glass in one corner and slight gaps I am very happy. Mine is an FA33TW.
Anyway, my problem is with data connectivity here in the UK. I am with Vodafone and with an "H" connected I get great speeds but if it is ever on anything other than "H" (G, 3G, E) I get no data at all. With four full bars on 3G pages fail to load and I cannot check my e-mail. This happens in my house, outdoors, anywhere. I've looked on the internet and some say it's a Vodafone thing but I thought I'd check here to see if anyone is experiencing similar problems.
Cheers.
Click to expand...
Click to collapse
Prob a problem with the APN settings that Vodafone send down. Got to Settings > Mobile Internet > Access Point Names push the 3 dot menu and Reset to factory defaults. This is pull down the latest apn settings from Vodafone and hopefully fix your problem.

Not that
dr9722 said:
Prob a problem with the APN settings that Vodafone send down. Got to Settings > Mobile Internet > Access Point Names push the 3 dot menu and Reset to factory defaults. This is pull down the latest apn settings from Vodafone and hopefully fix your problem.
Click to expand...
Click to collapse
HI,
Thanks for the suggestion but that doesn't make any difference. I think it may be a problem with Vodafone's network as I found quite a few reports of an identical problem from other Vodafone UK users on the internet.
Any Vodafone UK users out there who can or cannot use 3G/E?
Cheers.

ianpugh said:
HI,
Thanks for the suggestion but that doesn't make any difference. I think it may be a problem with Vodafone's network as I found quite a few reports of an identical problem from other Vodafone UK users on the internet.
Any Vodafone UK users out there who can or cannot use 3G/E?
Cheers.
Click to expand...
Click to collapse
It's unlikely to be the Vodafone network otherwise it would affect all different types of phone as well. My Dad has a One X on Vodafone and has no problems on G/3G/H.
I still think it's a problem with the APN settings so I would suggest deleting the existing ones and then entering them back in manually (Use Google to find all the details.)

dr9722 said:
It's unlikely to be the Vodafone network otherwise it would affect all different types of phone as well. My Dad has a One X on Vodafone and has no problems on G/3G/H.
I still think it's a problem with the APN settings so I would suggest deleting the existing ones and then entering them back in manually (Use Google to find all the details.)
Click to expand...
Click to collapse
It's an odd one indeed. If I change the APN settings to anything other than the ones that Vodafone send me by text then I get no connection at all including H.
Right now I am watching (in the 4636 test page) the network type change from HSDPA to UMTS and back every 30 seconds or so. During this time I can't open an internet page at all. The notification bar shows 3G when UMTS and H when HDSPA. Neither let me open a page which is odd as I usually get a page with H. I have 5 full bars of signal strength all the time at the desk here.
What I have noticed in this test page is that when things stop working and my internet goes off is that another setting on the test page changes. In the location line there is LAC which usually has a number. Right now it says "ee" which I think means it cannot identify which node it is connected to which is odd as I still have 5 bars.
I think this may suggest the problem is to do with Vodafone's network in my area but if anyone can shed any light on this?

ianpugh said:
It's an odd one indeed. If I change the APN settings to anything other than the ones that Vodafone send me by text then I get no connection at all including H.
Right now I am watching (in the 4636 test page) the network type change from HSDPA to UMTS and back every 30 seconds or so. During this time I can't open an internet page at all. The notification bar shows 3G when UMTS and H when HDSPA. Neither let me open a page which is odd as I usually get a page with H. I have 5 full bars of signal strength all the time at the desk here.
What I have noticed in this test page is that when things stop working and my internet goes off is that another setting on the test page changes. In the location line there is LAC which usually has a number. Right now it says "ee" which I think means it cannot identify which node it is connected to which is odd as I still have 5 bars.
I think this may suggest the problem is to do with Vodafone's network in my area but if anyone can shed any light on this?
Click to expand...
Click to collapse
Well I'm stumped. Have you tried a factory reset?

dr9722 said:
Well I'm stumped. Have you tried a factory reset?
Click to expand...
Click to collapse
Got a new SIM from shop yesterday and have done all manner of resets to no avail.
I called Vodafone again just now and this time they claim they are doing work on one or two of the masts in the area. Had this problem for days now and last 2 times I phoned they said there was nothing going on.
So I think the LAC reading "ee" is because of a local mast/network issue and there's not much I can do but take their word and wait a few days.
Thanks for all the input!

[Q] Help! D5803 on AT&T - not receiving text messages or calls

My new xperia z3 compact (D5803) receives text messages and calls very intermittently. I'm on AT&T US, stock firmware.
- If I am using the phone (or have very recently used the phone, say within 30 seconds) then most calls and text messages come through fine (though not always).
- If I leave the phone alone for more than a few minutes, text messages or calls almost never come through - though occasionally I get a text message many hours after it was sent.
- If someone leaves a voicemail (because I didn't answer the phone, because the phone didn't ring!), I don't get a notification until I open the voicemail app and manually sync.
- I can make a phone call or send a text message with no problems (texts arrive immediately).
I don't have any of these problems when I put my SIM back into my HTC One M8.
I've tried the following to fix this:
- I went to the AT&T store and had them give me a new nano SIM. It made no difference; same issues.
- I factory reset my phone. It made no difference; same issues.
- I updated to the US version of the firmware. It made no difference; same issues.
- I put the SIM into a second, until that point unused, xperia z3. It made no difference; same issues.
Given that I have exactly the same issues after changing both the SIM and the phone, I can only think it must be some kind of compatibility issue with using AT&T on this phone - except I see that many other users of this forum are on AT&T and aren't having the same problems.
I do notice that I don't have the best signal in my house (usually 1-2 bars) so I'm wondering if maybe that could be related? As I say though, my HTC One works fine, as do all of the other AT&T phones in my house.
I think my next step will be to go and buy a T-Mobile prepaid SIM, just to see if that works, but does anyone have any thoughts or suggestions? All in all this is getting pretty frustrating, because I LOVE the phone, but right now it's unusable for me.

I would suggest reading this thread below. It should give you some tips on how to resolve your issue.
http://forum.xda-developers.com/z3-compact/help/att-apn-settings-lte-t2888644

Thank you for trying to help!
I probably should have added that link as one of the things I had already tried. To be specific, my APN settings are:
Name ATT Phone
APN phone
Proxy Not set
Port Not set
Username Not set
Password Not set
Server Not set
MMSC http: //mmsc.mobile.att.net
MMS proxy proxy.mobile.att.net
MMS port 80
MCC 310
MNC 410
Authentication Type None
APN type default,mms,supl,hipri
APN protocol IPv4
Bearer Unspecified
---------------------------------
I'm beginning to think it *must* be a signal issue, even though all the other phones in my house are fine. I have the "Advanced Signal Status" app installed, but I'm not sure what I should be looking for to see if there's anything fishy

Don't forget to download the Internet and MMS settings for your phone. You go into Settings > Wireless & Networks > More > Internet settings and download settings for Internet and MMS

Thanks again for the suggestions.
Sadly, it's still not working. I'm pretty sure I had already downloaded those settings, but I did it again anyway (seems you can just download over and over). I even reset the phone after that just to be sure, but the problem persists.

I have the same issue and I live in Sweden....

Im having the same issues. I restart the device and then come all the missed calls and missed txt messages.. i really hope theres a easy fix to this soon.

So, I switched my SIM from AT&T to T-Mobile and it fixed my issues. It seems that the either the poor AT&T reception in my house or some other strange incompatibility between the phone and AT&T was the problem.
Either way there's obviously some kind of issue with this phone - my guess is that when connectivity with the network is poor, the phone maybe times-out and gives up. Perhaps Sony will fix this with a firmware update at some point. In the mean time I would suggest that other folks having this issue maybe go to a part of town where they know reception is very good and see if the problems happen there.

So after 2 days of of testing, a new nano sim card and several phone calls to ATT I found temporary fix. Change your Network mode to WCDMA (preffered)/GSM. While this wont give you LTE it will prevent the missed phone calls and txt messages and at least you have HSPA+ . The problem is the LTE connection to ATT. The connection either drops and or prevents phone calls /texts from coming through the lower HSPA + or 2g bands... Not sure why this is. Hoping that when the Sony Store models start shipping on Nov 2nd they have the same issue and Sony will send out an update to fix the connection issue.

I'm on the US ATT network with the same problem as well. After trouble shooting I have come to agree with you. I'm really hoping Sony sends out an update.

Is this a problem on Tmobile USA with Z3 Compact also?

same issues!
I have two Z3 compacts (US version purchased direct from Sony) on my family plan with the same issues of not receiving SMS or calls when connected to wi-fi, and occasionally cannot receive SMS or calls when not connected to wi-fi either. I am always able to send texts and calls, and MMS/LTE always work (I am usually e-mailed when my phone isn't working and I get that right away). Whenever the phones aren't receiving calls, it rings once and goes to voicemail, which tips us off that the phones aren't working.
If you are also getting this problem, please get on AT&T chat and ask them to escalate/forward to their manager. We've got to get their attention. Additionally, I was told that "Okay so since the phone is unlocked our service is not guaranteed to work at full capacity, also I can not submit a case due to it is not an at&t phone. "

Yep - Same problem over here. AT&T in Northeast USA.
AT&T tried everything they could (resettings connection, etc) but again also said that it isn't guaranteed to work because it's an unlocked device.
I'm doing a system repair on the phone from the sony desktop application. Hoping it will fix, but not hopeful. Now sony says they want to have my phone in for testing. :/
I'm hoping they realize soon that this is a bug, and not a case of a broken phone.

Same problem here on cricket (AT&T) in Houston. Just disabled LTE. We'll see if that fixes it like it did for the other guy. Sony needs to get on this.
Sent from my Nexus 5

Not working MMS
Yep I have tried all of the above solutions and nothing is working. Changed APN multiple times, factory reset, switched SIM, called att, went into the store.
Like above, ATT came to the conclusion that unlocked phones are sometimes not compatible with their service and there's only so much trouble shooting they can do.
I have ATT in san francisco, and it's looking like I'm going to return the Xperia z3c. Shame it's a great phone besides the MMS issue.

aaronv20 said:
So after 2 days of of testing, a new nano sim card and several phone calls to ATT I found temporary fix. Change your Network mode to WCDMA (preffered)/GSM. While this wont give you LTE it will prevent the missed phone calls and txt messages and at least you have HSPA+ . The problem is the LTE connection to ATT. The connection either drops and or prevents phone calls /texts from coming through the lower HSPA + or 2g bands... Not sure why this is. Hoping that when the Sony Store models start shipping on Nov 2nd they have the same issue and Sony will send out an update to fix the connection issue.
Click to expand...
Click to collapse
Confirmed that this worked on my wife's z3c. She wont miss the LTE anyway since she is always near wifi and when she isn't 3G is definitely good enough. We streamed spotify for an hour today on country roads on her phone on 3G. No issues.
Sent from my Nexus 5

sorry to hear you guys are having such issues...
My z3 compact on att works flawlessly. I swapped my nano sim from a iphone 6 i was trying out straight into this.
Att did mention something about some settings they had to flip in the back end when i switched over to a nano sim from the sim i was using in my lg g3. If you guys loose all hope have a buddy with an iphone on att and use his imei and let att configure the sim for that phone then swap the sim into the z3...could work because i know it does for me

Same issues here. I have a new D5803 on Straight Talk (AT&T). I live in the mid Atlantic. It seems I don't receive calls/texts when I have 2 bars or less. Not sure about LTE vs. HSPA. I always have Wifi on so not sure if turning it off would make a difference. THIS IS A HUGE ISSUE! Hopefully a firmware update will save us. Has anyone contacted Sony?

mtilson said:
Same issues here. I have a new D5803 on Straight Talk (AT&T). I live in the mid Atlantic. It seems I don't receive calls/texts when I have 2 bars or less. Not sure about LTE vs. HSPA. I always have Wifi on so not sure if turning it off would make a difference. THIS IS A HUGE ISSUE! Hopefully a firmware update will save us. Has anyone contacted Sony?
Click to expand...
Click to collapse
Yes it does make a difference. Turn it off and everything should work.
Sent from my Nexus 5

sublimnl said:
Yes it does make a difference. Turn it off and everything should work.
Sent from my Nexus 5
Click to expand...
Click to collapse
Thanks for the info, but this isn't a viable solution! I shouldn't have to keep Wifi off to ensure I receive my calls/texts!

My Galaxy S6's data speeds are terrible

So I've had the S6 since release and I've been on T-Mobile since January 2014. I've had the Xperia Z1S, Nexus 5, LG G3, iPhone 6, and now the S6, and I never had problems with my data speeds/reception till I got this phone. It drops more calls, has 5 bars but has barely usable data speeds, and it just outright sucks. I never really noticed because I'm on WiFi usually, but this time I went on vacation to Clearwater, Florida which has great reception for T-Mobile customers, and having no WiFi was seriously painful using this phone. I should also note that I have to constantly re-send messages even when I have 2-3 bars as they fail.
Does anyone else have this problem? What can I do to fix the issue?
I'm running the stock ROM with no root or anything other than using Nova Launcher Prime btw.
Thanks.

How much data did you use last month and this month?

ThePagel said:
How much data did you use last month and this month?
Click to expand...
Click to collapse
Last month 1 GB (I have a 3 GB plan) and this month I used 3, but I started using data from my data stash so that shouldn't matter. It's not throttling, I would know the difference.

ThePagel said:
How much data did you use last month and this month?
Click to expand...
Click to collapse
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
If you were on a custom rom (especially based on the international S6), this would be sorta expected because some roms don't have the correct T-Mobile APN. But rooted stock should not be having these issues.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.

majp89 said:
Last month 1 GB (I have a 3 GB plan) and this month I used 3, but I started using data from my data stash so that shouldn't matter. It's not throttling, I would know the difference.
Click to expand...
Click to collapse
Oh okay, I was thinking you had the unlimited plan and went over the 10 gb mark. A few months ago Tmobile started "prioritization" which means if you used 10+gb and it's "peak hours" they kick you to the back of the line to get data. Sorry I can't help you hope you find a answer.
---------- Post added at 11:16 AM ---------- Previous post was at 11:12 AM ----------
sublimaze said:
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.
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Click to collapse
Let's pretend he is being throttled or prioritised just for this question. Would having volte turned on change your answer? I think volte kicks on based on 4g reception not data speeds.

ThePagel said:
Let's pretend he is being throttled or prioritised just for this question. Would having volte turned on change your answer? I think volte kicks on based on 4g reception not data speeds.
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If so, then every person with a T-Mobile S6 with VoLTE enabled should have crappy download speeds and problems sending messages. I don't see that being the case.

sublimaze said:
If so, then every person with a T-Mobile S6 with VoLTE enabled should have crappy download speeds and problems sending messages. I don't see that being the case.
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Not really, it's only the major offenders in high usage areas getting hit right now but I could see somebody slipping through the cracks. Obviously this isn't the case for the op because he doesn't have unlimited.

sublimaze said:
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
If you were on a custom rom (especially based on the international S6), this would be sorta expected because some roms don't have the correct T-Mobile APN. But rooted stock should not be having these issues.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.
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Click to collapse
I will try that.
It sucks there is no way to reset the APN or radio anymore.

majp89 said:
I will try that.
It sucks there is no way to reset the APN or radio anymore.
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Click to collapse
Not sure about the radio but you can reset the apn, you might need to create a new apn before the option is avaliable. I have the default apn and a ipv4 apn, if I click on more in the apn selection window I have a reset option.

sublimaze said:
If you think he is being throttled, remember he also has to resend messages, which sounds like a radio problem. Some devices simply have bad radios, and there is nothing that can be done besides exchanging it.
If you were on a custom rom (especially based on the international S6), this would be sorta expected because some roms don't have the correct T-Mobile APN. But rooted stock should not be having these issues.
This is what I would do. Go to your nearest T-Mobile store and explain the situation to a rep. Then ask the rep to do a network speed test on his phone, then do the same test on your S6 and show him the crappy results. Then ask him if he would be happy with the results. When he shakes his head no, ask him to exchange the phone.
Click to expand...
Click to collapse
ThePagel said:
Not sure about the radio but you can reset the apn, you might need to create a new apn before the option is avaliable. I have the default apn and a ipv4 apn, if I click on more in the apn selection window I have a reset option.
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Click to collapse
Do you know what the settings are so I can create one manually?
I just did a speedtest to a server I use in Pittsburgh constantly. 483ms 2.95mbps down and 0.41mpbs up. Something is definitely up with my phone.

majp89 said:
Do you know what the settings are so I can create one manually?
I just did a speedtest to a server I use in Pittsburgh constantly. 483ms 2.95mbps down and 0.41mpbs up. Something is definitely up with my phone.
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Click to collapse
Name: T-Mobile US LTE
APN: fast.t-mobile.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC:http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy: Not set
MMS port: Not set
MCC: 310
MNC: 260
Authentication type: Not set
APN type: default,supl,mms,hipri,dun
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: None
MVNO value: Not set
If you can't edit/add APN, then probably your only choice is swapping the phone. Good luck!

majp89 said:
Do you know what the settings are so I can create one manually?
I just did a speedtest to a server I use in Pittsburgh constantly. 483ms 2.95mbps down and 0.41mpbs up. Something is definitely up with my phone.
Click to expand...
Click to collapse
Name = whatever you want
Apn = fast.t-mobile.com
MMSC = http://mms.msg.eng.t-mobile.com/mms/wapenc
MCC = 310
MNC = 260
Apn type = default,supl,mms
Apn protocol = should probably be ipv4/ipv6 but you can play with it without anything negative happening.

I just got 24 Mbps down, 21 Mbps up and 36 ms ping on 4/5 bars of LTE.
Yeah, something is definitely not right with your phone.

sublimaze said:
I just got 24 Mbps down, 21 Mbps up and 36 ms ping on 4/5 bars of LTE.
Yeah, something is definitely not right with your phone.
Click to expand...
Click to collapse
I did the settings you gave me and now it seems to be stuck on 4G. I'm going to go outside and see if it'll get LTE back, I have great coverage where I work so. It seems like I have 4 bars instead of 2 though since I did that, so we'll see.

majp89 said:
I did the settings you gave me and now it seems to be stuck on 4G. I'm going to go outside and see if it'll get LTE back, I have great coverage where I work so. It seems like I have 4 bars instead of 2 though since I did that, so we'll see.
Click to expand...
Click to collapse
Sometimes after creating a apn you need to reselect lte/wcdma/gsm under network mode.
*edit*
Should probably note that dun is no longer needed in the apn and hipri probably won't help data speed in fact it might hurt speeds depending on how tmobile handles it.

4-5 bars ,yeah something isn't right

kill2010 said:
4-5 bars ,yeah something isn't right
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I have the same isssues as the op, except i can prove theres a problem with it. I have the lg G4 and the tmobile s6 and i get better speeds on my G4 than my s6.
First two are the lg and the second two are the GS6.

same problem here, on original s6 and replacement s6 :-/

I'm not sure if it's because the 5.1.1 update is rolling out or not but today my service is HORRIBLE. Everywhere I usually get full bars full 4G LTE...I'm getting either EDGE or no service at all. Rebooting, toggling airplane mode, etc... no fix for me. Any one else?