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Hi everyone,
I recently purchased a "new" LG G4 on ebay and the seller said that the phone is locked to T-mobile. Being a T-mobile customer, I thought that I can simply request a sim unlock code for the phone but that turned out not as I expected.
First of all, the IMEI checker was unable to find the device on the tmo website or other 3rd party websites. I found this to be odd as the phone was in a retail tmo box and the software on the phone seemed legit as it also had working wifi calling.
I called up tmo to ask for the unlock and they said it's not a problem and told me to try the built in unlock app. After waiting a day, I tried the app but the unlock didn't work and I kept getting a msg that the phone is inelegible for an unlock.
Again I called tmo and finally a rep said that the phone is a non-tmo phone and called up LG to ask for the unlock. LG told the rep that the phone is already unlocked but I found that not to be the case with after I tried an international simcard. Using that sim card gave me a promt after booting the phone that said I need to unlock the phone to use the network, even though I saw full signal bars.
Anyway, has anyone else had a similar experience with a phone not purchased directly from tmo?
my guess is that it was stolen
Take the back cover off. On the back, there are some numbers and letters in 4 or 5 places. Does your say H815, H812, H811, or something else? A picture without the IMEI and serial would be nice.
mrslax said:
Hi everyone,
I recently purchased a "new" LG G4 on ebay and the seller said that the phone is locked to T-mobile. Being a T-mobile customer, I thought that I can simply request a sim unlock code for the phone but that turned out not as I expected.
First of all, the IMEI checker was unable to find the device on the tmo website or other 3rd party websites. I found this to be odd as the phone was in a retail tmo box and the software on the phone seemed legit as it also had working wifi calling.
I called up tmo to ask for the unlock and they said it's not a problem and told me to try the built in unlock app. After waiting a day, I tried the app but the unlock didn't work and I kept getting a msg that the phone is inelegible for an unlock.
Again I called tmo and finally a rep said that the phone is a non-tmo phone and called up LG to ask for the unlock. LG told the rep that the phone is already unlocked but I found that not to be the case with after I tried an international simcard. Using that sim card gave me a promt after booting the phone that said I need to unlock the phone to use the network, even though I saw full signal bars.
Anyway, has anyone else had a similar experience with a phone not purchased directly from tmo?
Click to expand...
Click to collapse
Does the imei under the battery and in the settings correspond?
the IMEI on the back and the box match. Here is the pic.
mrslax said:
the IMEI on the back and the box match. Here is the pic.
Click to expand...
Click to collapse
What about the phone itself? What country/carrier are you trying to use it on?
t-mobile USA
the box is a tmobile box and the ROM on the phone is from tmobile.
Did you put your t-mobile sim card in when you tried to unlock? Can you do a temp unlock?
The h811 can't be unlocked for something like 60 or 90 days so if it was just bought from t-mobile by the person on ebay you won't be able to permanent unlock it for a bit.
I could guess that the IMEI was changed, if its not being recognized as a T-mobile phone. Maybe they changed the stickers. With the IMEI itself, my old third party bought G Flex showed up on the T-Mobile site as a G Flex.
Can't Unlock T-Mobile LG G4
I had the same problem with being able to unlock. Because you didn't buy from T-Mobile, they don't have the IMEI in their database, so you are not registered with them. The unlock can't work, because the program goes against their database and your phone is not in it. After many calls to TMO and LG, it appears that the only way to get unlocked is to sign up for a post-paid account and use $100 plus be in their system for 40 days. The only other way is to borrow someone else's tmo micro sim and use it for a while until the Device Unlock App works. (If you are worried that you are not covered by the LG Warranty, call LG and give them your IMEI.
They will confirm that your device is new and covered by the LG one year warranty.
*#06# in the dialer should bring up the imei the phone is reporting
Sent from my LG-H811 using XDA Free mobile app
thevmax said:
I had the same problem with being able to unlock. Because you didn't buy from T-Mobile, they don't have the IMEI in their database, so you are not registered with them. The unlock can't work, because the program goes against their database and your phone is not in it. After many calls to TMO and LG, it appears that the only way to get unlocked is to sign up for a post-paid account and use $100 plus be in their system for 40 days. The only other way is to borrow someone else's tmo micro sim and use it for a while until the Device Unlock App works. (If you are worried that you are not covered by the LG Warranty, call LG and give them your IMEI.
They will confirm that your device is new and covered by the LG one year warranty.
Click to expand...
Click to collapse
I checked a 3rd party imei check and they can locate the phone as lg h811. Called up lg and have them the imei number and they said it has 1.5 years of warranty. So i guess the phone is legit but isnt in the tmobile system. It's is a bummer that I can't unlock it right now.
On another note lg told tmobile that my phone is unlocked. However when i tried a sim card from another country i got a prompt telling me i need to unlock the phone even though it was showing 5 bars of signal. Would that man it is locked or unlocked?
Did you use the imei on the sticker, or pull the imei using *#06#? They could be different if someone changed it
Sent from my LG-H811 using XDA Free mobile app
If you purchased a tmo employee phone from eBay, it doesn't show in their database.
A friend of mine purchased a T-Mobile Samsung Galaxy note 4 a couple months back and decided it was time to sell the phone. She bought the phone from a third party seller. ( It was a phone repair store that also sells cellphones) The device has T-Mobile software and seems to be a legitimate T-Mobile branded Note 4 , the issue is the imei does not show up on T-Mobile. The note 4 shows up as invalid/not recognized. ( We also called samsung and they did not have the imei in their database for the warranty check) I called T-Mobile for my friend and gave them the imei number and the representative said the phone was not a T-Mobile phone.(based on the imei) I ran the imei on a few safe legitimate websites , swappa being one of them and each website came back as a N910F ( international version) not N910T. Her other note 4 which comes up as a N910T doesnt show up on the T-Mobile website either. Both show up as clean on swappa. My device is also a note 4 the n910T3 version and the imei is recognized by T-Mobile, and shows up as a T-Mobile device. So I'm not thinking it's T-Mobile. My friends note 4 was also rooted without their knowledge, when they bought the phone it came with root and SU , they took it back to the phone store and the phone store removed root. The phone received T-Mobile OTA update just like any other T-Mobile phone after they unrooted it. , we believe at this point the imei is swapped. Could there be tmobile rom on it? It's too late to return it to the phone store , my question is what should she sell it as? What are her options ? As stated both imei are not blacklisted and clean. The note 4 that comes up as N910F is also missing a back sticker. When she purchased it they said it was damaged during cleaning the phone.
Sounds like it might have been a squaretrade refurbished phone. Same thing happened when I had my mother's note 4 replaced, but she had sprint and it seemed to work with sprint. As far as T-mobile, I would assume as long as it had the bands T-Mobile has, it should work
Sent from my SM-N910T3 using XDA Premium HD app
I bought Galaxy S8 on Ebay. It turned out that he was on the blacklist. Is there any solution for unlocking the SIM card. I'm outside the US ...
IMEI repair.
IMEI repair is not even an option for this model, because it need the device to be ROOTED. However, there is another option you can try. I never try this my self, you should try IMEI cleaning service, it's not like imei repair, it just remove the blockage, and you still be able to have the original IMEI ( i don't think you can use it on the same carrier). Word of advise, never buy new release carrier phone on ebay, mostly because of scam like that.
mweinbach said:
IMEI repair.
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Click to collapse
Will device unlock app work when imei is cleaned or whitelisted or repaired? Do you have specific knowledge on this issue? Sim unlock on Tmobile has been a pain since like 2 months ago. Nobody able to offer service again except Tmobile.
x_ruslan said:
I bought Galaxy S8 on Ebay. It turned out that he was on the blacklist. Is there any solution for unlocking the SIM card. I'm outside the US ...
Click to expand...
Click to collapse
look on the S8 plus threads... I read people were having it unlocked a few weeks ago... https://forum.xda-developers.com/tmobile-galaxy-s8+
No one tried it?
http://attunlockcode.com/products/T%2dMOBILE-SAMSUNG-GALAXY-S8-SIM-Unlock-App-Solution.html
Not working!!!
Have you unlock your s8?I'm in the same boat.
Have you unlock your s8?I'm in the same boat.
I was worse off, I bought the device from a user that was unlocked from T-mobile. Assumed unlocked = bills paid (yeah I know, stupid me). Worked for a little bit on AT&T and then the phone notified me that it was only a temporary unlock (didn't even know this existed), relocked itself, and also was blacklisted (on T-mobile). There's a service here that seems to have good reviews but of course a little to rich for me right now. http://www.ebay.com/itm/T-Mobile-Un...446916?hash=item41ca551184:g:gLoAAOSw8GtZOww8
Do you unlock your device?
beserker15 said:
I was worse off, I bought the device from a user that was unlocked from T-mobile. Assumed unlocked = bills paid (yeah I know, stupid me). Worked for a little bit on AT&T and then the phone notified me that it was only a temporary unlock (didn't even know this existed), relocked itself, and also was blacklisted (on T-mobile). There's a service here that seems to have good reviews but of course a little to rich for me right now.
I have the same problem like you,I bought it from ebay.I bought the service but he can't unlock my phone.Do you unlock you s8 now?
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Click to collapse
S8 T-Mobile blacklisted
So, did anybody found the way to unlock the Samsung s8 tmobile blacklisted??? :crying:
So T-mobiles policy is if the phone is not paid off an account goes past due - gets canceled not paid or reported lost or stolen or if not traded back in from warranty or insurance then it is blacklisted..... just so everyone is aware. If that phone is blacklisted it is likely one of those things I would like to point out eBay has buyer protection in place for that you can contact them if the seller doesn't rectify it firs. Also to the people suggesting IMEI Repair for no nefarious purpose, of course, you would likely need a bootloader unlock and proper root to even do that.
do a search on the web for R-SIM 11
I know it can unlocked blacklisted iphones, not sure it is works on android devices
Blacklisted
Does anyone know what function needs to be turned off for the blacklist to be undone, i have found the phone code that gets me into that part of the phone i just dont know what part i need to turn off to undo the block anyone know that by chance.
unlock s8
hi,
i bought an s8 from ebay, it was at first working w/ mint (which runs on t-mobile) but when i took it outside of the US, it wouldn't work. i contacted T-Force & was told that the imei was clean but needed to talk to accounting or some other dept to see if it had a balance to be paid or something which didn't make any sense to me.
if anyone has encountered this situation please let me know how to resolve it, i tried changing the rom but it didn't work.
baophucdinh31 said:
IMEI repair is not even an option for this model, because it need the device to be ROOTED. However, there is another option you can try. I never try this my self, you should try IMEI cleaning service, it's not like imei repair, it just remove the blockage, and you still be able to have the original IMEI ( i don't think you can use it on the same carrier). Word of advise, never buy new release carrier phone on ebay, mostly because of scam like that.
Click to expand...
Click to collapse
Could you explain how to ROOT the device. I bought an S8 second hand and tuned up to be blacklisted and google account blocked. I managed to remove google account with odin and combination file but no idea how to clean the imei and unblacklist. Help me to save my £350 purchase. never again second hand but not in the position to buy brand new.:crying:
Many Thanks in advance
I was looking for unlocked phone on craigslist and I found this unlocked phone listed for $800. However, the seller immediately agreed for $650 without much negotiation. I checked the phone, everything looks original, IMEI checks out, came with box and all the accessories. Its not a Chinese close. But seller was not able to provide the receipt. He claimed he bought unlocked directly from Samsung but he couldn't even show the email.
It didn't click me back then but now that I look back, everything looked shady. Like he immediately dropped the price and sold me immediately etc. I did get photo of his drivers license and car license plate and he was happy to provide that.
Am I at risk of getting my phone blacklisted later on if this is stolen? I know if the phone is from Verizon or AT&T, they blacklist the stolen phone with IMEI in their data base. But how about the factory unlocked phone? Is there any way for me to find out if this phone is stolen?
1. Check model# on the box, is it SM-N960U or SM-N960U1?
If the phone's model say n960u1 but on the box model is n960u then he flashed unlocked firmware on a carrier model.
2. Check the IMEI on swappa it will tell you if you have factory unlocked phone(SM-N960U1) or a carrier model(SM-N960U), based on your imei. https://swappa.com/esn
I have a factory unlocked n960u1 and t-mobile doesn't know what phone I'm using because they don't have my phone's imei in their database. So if the phone is factory unlocked and report it stolen to his carrier, I don't think they can do anything because it's not carrier's phone. But if it's one of carrie's phone and report it lost or stolen then the imei will get blacklisted. So just check the imei find out exactly if it's n960u or n960u1.
Hope that helps.
AlwaysNoob said:
I was looking for unlocked phone on craigslist and I found this unlocked phone listed for $800. However, the seller immediately agreed for $650 without much negotiation. I checked the phone, everything looks original, IMEI checks out, came with box and all the accessories. Its not a Chinese close. But seller was not able to provide the receipt. He claimed he bought unlocked directly from Samsung but he couldn't even show the email.
It didn't click me back then but now that I look back, everything looked shady. Like he immediately dropped the price and sold me immediately etc. I did get photo of his drivers license and car license plate and he was happy to provide that.
Am I at risk of getting my phone blacklisted later on if this is stolen? I know if the phone is from Verizon or AT&T, they blacklist the stolen phone with IMEI in their data base. But how about the factory unlocked phone? Is there any way for me to find out if this phone is stolen?
Click to expand...
Click to collapse
Was it stolen?
pizza_pablo said:
Was it stolen?
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Click to collapse
I guess we're both bored to bring this deceased thread back up from the dead. OP probably sold it back on Craigslist .[emoji1787]
Sent from my SM-G975U using Tapatalk
Limeybastard said:
I guess we're both bored to bring this deceased thread back up from the dead. OP probably sold it back on Craigslist .[emoji1787]
Click to expand...
Click to collapse
Inquiring minds gotz tuh no! :laugh:
This thread is so old that the OP is no longer a noob!
Hello,
I bought a used phone in Canada (almost brand new). It is blue 6/128GB variant. In the blue backplate, and in the One UI about phone it says SM-N960U and in both areas it has the same IMEI number. The back glass looks original.
But when I do a IMEI lookup online it says SM-N960W (used more than one site) and the phone is not blocked.
Is this normal?
Install the app "phone info samsung" https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
It should give you all the answers
tippytaps said:
Hello,
I bought a used phone in Canada (almost brand new). It is blue 6/128GB variant. In the blue backplate, and in the One UI about phone it says SM-N960U and in both areas it has the same IMEI number. The back glass looks original.
But when I do a IMEI lookup online it says SM-N960W (used more than one site) and the phone is not blocked.
Is this normal?
Click to expand...
Click to collapse
the user probably flashed U or u1 firmware using patched Odin. which you can revert if the need be. general discussion and guides section has the how to.
but from what i gather you are in the states? so actualy keeping it as U might be beneficial for you...
anyways W and U (or u1) are all the same phone hardware wise. if ure happy with it and its working good then that shouldn't be an issue. unless its not payed off and once it comes to term and balance is not payed, it will get black listed and carriers will stop it from operating in their network.( so check esn state.)
---------- Post added at 05:59 PM ---------- Previous post was at 05:54 PM ----------
Snowby123 said:
Install the app "phone info samsung" https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo
It should give you all the answers
Click to expand...
Click to collapse
acctualy it will just read what's flashed. so...
eg: if its a true W and someone flashed U firmware with patched Odin, then that app will report it as a n960u because it just reads what firmware resides on it.
IMEI can't be changed by firmware, it can only be permanently change by changing QCN & CERT, which will not work on you Note 9, so far.
I remember there were Xposed modules changing IMEI, but not permanently, just as an overlay.
Factory reset, upgrading to newer versions, debloating your phone.
Of course your real IMEI will show up simply.
You don't have to worry about your IMEI locationg another varian, I had similar experience, sadly their info about my variant was wrong.
Check your bootloader, it can not be faked.
Mohamedkam000 said:
IMEI can't be changed by firmware, it can only be permanently change by changing QCN & CERT, which will not work on you Note 9, so far.
I remember there were Xposed modules changing IMEI, but not permanently, just as an overlay.
Factory reset, upgrading to newer versions, debloating your phone.
Of course your real IMEI will show up simply.
You don't have to worry about your IMEI locationg another varian, I had similar experience, sadly their info about my variant was wrong.
Check your bootloader, it can not be faked.
Click to expand...
Click to collapse
none of what you mention is the subject at hand. he is wondering that MODEL he has.
moreover talking or suggesting about changing imei is not aloud on xda.
he did say that during a imei check online it was linked to apparently a different model than he thinks he has.
bober10113 said:
none of what you mention is the subject at hand. he is wondering that MODEL he has.
moreover talking or suggesting about changing imei is not aloud on xda.
he did say that during a imei check online it was linked to apparently a different model than he thinks he has.
Click to expand...
Click to collapse
What's the sexiest IMEI number on a device you have ever owned? I had one back in the UK once and the last 4 or 6 digits were all 1s.
In regards to op phone being blacklisted, do Canadian carriers share IMEI list with USA carriers? I was under the impression that only the originating carrier could blacklist the device only on their Network.
I only a couple more years ago , there was news that USA carriers shared their IMEI blacklisted numbers. But wasn't aware that for example, a T-Mobile blacklisted device could still work on att .
Sent from my EVR-L29 using Tapatalk
Limeybastard said:
What's the sexiest IMEI number on a device you have ever owned? I had one back in the UK once and the last 4 or 6 digits were all 1s.
In regards to op phone being blacklisted, do Canadian carriers share IMEI list with USA carriers? I was under the impression that only the originating carrier could blacklist the device only on their Network.
I only a couple more years ago , there was news that USA carriers shared their IMEI blacklisted numbers. But wasn't aware that for example, a T-Mobile blacklisted device could still work on att .
Click to expand...
Click to collapse
zeroes..
many holes.
my thoughs are that blacklisted imeis are like bad credit...