Database Develop

huge problem everything works but no signal

i bought a used g1 no physical problems took it into a shop and they couldnt find anything wrong with it internally so im guessing its a software issue....dont know if this guy i bought it from tried to mess with root and messed something up but im thinking its some sort of software stuff....can anyone PLEASE help!?!?!?!?! i either get this phone fixed or keep using my nokia that seems like its from 1998 and its killing me!!!!!!

What are the stats of the phone? You can check the versions in the settings\about phone area. Model #, Firmware version, Baseband version, kernel version and build number information would be helpful.
Is it already rooted? If not, you may want to go ahead and start reading up on the root process. Some of the newer builds may or may not help the issue. But if it isn't rooted and you arent getting a signal, it very well may be a network issue. Also, does your phone service have a data plan? Has the phone gone through and passed all of the sign-in procedure? (being from another country, I am not sure what all you have to do to activate your phone) Sim card good?

thats the problem i did a factory reset to input my gmail info and now i cant get past the damn activation screen! ive been through all the customer support through tmo and cant figure anything out!!! im goin crazy

also ive found this webpage http://developer.htc.com/adp.html that has recovery, system and radio images from htc and every time i try one of them it comes up and says no signature or no verification.......not sure what to do

forum.xda-developers.com/showthread.php?t=452316
you cant apply those because your phone is not rooted. learn what your doing without randomly flashing everything that can killed your phone. and yes, you can kill your phone permanently flashing the wrong **** (i.e radio/spl)

[Q] What happened !?!? HELP ME!

Hi all,
I'm a complete noob from blackberry.
Got a i9305 last nite, before I left the store it was tested and all and all looked good. Came home and charged the phone and now it won't detect my sim card. Took it back to the store and they won't honor the warranty because they said the phone was jailbreaked. All i did was used the wifi to download some legit apps and plugged it into my mac air to do some file transfer using 'Android Transfer'. The phone cannot even detect IMEI.
I didn't do any jailbreak activities on the phone (at least to my knowledge), so i have no idea why the phone is like this.
Q:
what happened?
What to do now?
What to do to avoid similiar incidents? (Should I backup my 'OS' ? how? -0 knowledge with Android)
Appreciate all your advise.

If you didn't do anything to your phone. Go to setting and in back and reset, restore it to factory which will erase all that was installed.
We don't jailbreak our devices only root and flash custom roms
Or they sold you a bad device and aren't helping you.
Sent from my GT-I9305 using xda premium

Sounds to me like you were sold a bad device. Unless you're omitting something, but you have no reason to do that on the internet so I reckon you were sold a bad device.

QLau said:
Hi all,
I'm a complete noob from blackberry.
Got a i9305 last nite, before I left the store it was tested and all and all looked good. Came home and charged the phone and now it won't detect my sim card. Took it back to the store and they won't honor the warranty because they said the phone was jailbreaked. All i did was used the wifi to download some legit apps and plugged it into my mac air to do some file transfer using 'Android Transfer'. The phone cannot even detect IMEI.
I didn't do any jailbreak activities on the phone (at least to my knowledge), so i have no idea why the phone is like this.
Q:
what happened?
What to do now?
What to do to avoid similiar incidents? (Should I backup my 'OS' ? how? -0 knowledge with Android)
Appreciate all your advise.
Click to expand...
Click to collapse
No IMEI you have either been sold a damaged phone or you have flashed stuff on it .
Highly unlikely for a hardware failure a few hours after phone is tested . Why test is it a refurb / used item ???
Return the item to the vendor and ask what has broken the warranty and to show you proof of such .
No / wrong IMEI phone will not work as a phone .
Whyare you are asking to backup a phone in other posts that is faulty ???
jje

When I first got my phone and wanted to set in the sim it didnt go well cuz I didnt push it till it clicked. So just to be sure, look if you've put it right.

QLau said:
Hi all,
I'm a complete noob from blackberry.
Got a i9305 last nite, before I left the store it was tested and all and all looked good. Came home and charged the phone and now it won't detect my sim card. Took it back to the store and they won't honor the warranty because they said the phone was jailbreaked. All i did was used the wifi to download some legit apps and plugged it into my mac air to do some file transfer using 'Android Transfer'. The phone cannot even detect IMEI.
I didn't do any jailbreak activities on the phone (at least to my knowledge), so i have no idea why the phone is like this.
Q:
what happened?
What to do now?
What to do to avoid similiar incidents? (Should I backup my 'OS' ? how? -0 knowledge with Android)
Appreciate all your advise.
Click to expand...
Click to collapse
Maybe you want to verify with the store what they mean by jailbreak? Sim unlocked? Rooted?
Was it a store selling 2nd hand phones? If so, it's quite hard to have any form of warranty. I'm sure there are ways about this once the experts in this forum know more about the nature of your problem.
It's quite hard for them to look into this post though, cos the title doesn't seem to help describe the nature of your problem. You could have used a title like "no IMEI detected" or something like that.

mr.megi said:
When I first got my phone and wanted to set in the sim it didnt go well cuz I didnt push it till it clicked. So just to be sure, look if you've put it right.
Click to expand...
Click to collapse
has no effect on imei

Found a Lumia 635 (rm-975 model) on street NEED PASSCODE HELP TO RETURN TO OWNER

hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???

ashclepdia said:
hello ALL!
i am an AVID android user, and have been using xda for YEARS, even contributed many things to this site, in way of help, mods, and other things, never built roms but worked closely as a tester with some big developers.
recently while riding my bike home from work, i saw a phone scattered in pieces down the street. i picked up all pieces and put back together when i got home, and surprisingly it turned on with no issue, didn't even need to charge battery.
so now, i cannot access it because it has a pin passcode(ive tried all your "run of the mill ones" Plus after a few guesses and then battery dying, , it is NOW telling me I HAVE to WAIT 2680 MINUTES until next attempt....seriously?!?! 2680 MINUTES?!?! THATS NEARLY TWO DAYS!!!!!!
anyways
i need someones help here, i am TRYING to return this device to it's owner, but without a valid passcode to enter, i cannot get into their contacts and try to call anyone they might know in order to return the device.
so if ANYONE knows of a toolkit, or command line thing i can do/use in order to remove/change this pin lock, i would be very grateful.
i DONT want to wipe the device and end up without ANY info on the owner or even anything that might help me return it.
ANY IDEAS ???
I HAD SEEN MENTION OF WINDOWS PHONE RECOVERY KIT
would THAT be useful in this situation?
or basically am i stuck with resetting the phone and HOPING something is left on sdcard that will have info as to the owner of device???
Click to expand...
Click to collapse
You could try to put the SIM in an other phone, he might have contacts stored on his SIM.
Also same thing with the SD Card but doubt there'll be anything helpful in there.
On WP unfortunately there is no way to remove the lock without doing a hard reset which will wipe everything except the SD Card and contacts on the SIM so it's the same as inserting the SD and SIM in an other phone, better not hard reset it so the owner doesn't loose all he has on there.

I like how you use the word "unfortunately" about there being no way to bypass the one crucial security feature of the phone... The lock screen is there for a reason! If you'd tried messing with my phone that way, it would already have wiped itself.
To the OP, leave it powered on and connected to the Internet, and the owner will be able to find it eventually. The "my Windows Phone" (or whatever it's called now) website allows the owner to get the phone's GPS location, and also to display a message (such as "please email me at <this address> if you found my phone!") on the screen. If they never come for it, then... free phone, I guess? I'm not usually a fan of "finders keepers" but there's no excuse for a WP owner not even trying the existing tools to get the phone back, if they want it back at all.
If you really want to go above and beyond the call of duty, I suppose you could check the SIM from the phone and see what carrier it's for, then call the carrier and see if they have any way to get in touch with the phone's owner...

This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.

PepperdotNet said:
This has likely long been resolved, but here's what I would do.
Take the SIM, put it in another phone. Check "about" to see what the phone number is. Call that number.
If you get an answer, there's your missing phone's owner with a new phone and SIM card. Let them know you found their phone. No answer, leave voicemail.
Click to expand...
Click to collapse
Yes you are correct, has been resolved, good tip though thank you, found owner and was told to keep device, they had gotten new one, they don't know how it ended up on side of street, but I ended up giving to someone I had worked with who was in need of an at&t device.
Thank you, and all others, for all assistance.
Ended up that the owner actually knew someone that I was working with at the time, small world huh, funny how it all worked out, was just happy to help everyone out in the end. Was just a funny circle of events that led to the device getting to who has it now.

Just got T-Mo G4 (H811), want to restore app data from Samsung T699?

Hi all, I just bought the G4 from T-Mobile yesterday. (It was discounted to $350, which put me over the edge.) My Samsung Galaxy S Relay 4G (SGH-T699) is 3+ years old, so was time to replace it. It was getting really sluggish, apps were crashing I think due to running out of memory, it would often thermal shutdown (and always when using maps to navigate while driving), etc.
I had been looking at the Blu Pure XL for a few months, but was waiting on the development community to put a 3rd-party ROM on it. Well if you look in the Pure XL forums, you'll see how well (or not!) that has gone.
So now I have the G4, and would like to restore app data, messaging and call history, etc. from my SGH-T699. My Galaxy is rooted with Cyanogenmod 11 and Titanium Backup Pro. The LG G4 is NOT rooted, and I would prefer to wait to do that until the warranty expires.
How would I restore those things with something like adb backup and restore, or with Helium? (I know Titanium doesn't work on a non-rooted device.) Or is there a better/easier/safer way to do it?
Btw, last time I tried setting up Helium with my Relay 4G several months ago, my computer (Windows 10 Pro 64-bit, i7-4790K, ASRock Z97 Extreme6, 32GB G.Skill DDR3-1600 RAM, 12+ TB HDD space (4x HGST 7200rpm NAS), etc) unable to connect with it that way. I was able to use ADB backup/restore to do a nandroid backup on that phone, and also Titanium (once it was rooted) has helped me keep apps backed up.
I'm guessing that doing a full adb backup from the Relay 4G and adb restore that backup to the G4 wouldn't work, right?
I did do the OTA update to Marshmallow on the G4. (Only mentioning that cause of the other posts that mention hard-bricking when downgrading, but I don't know if that applies to me at this time since I'm not putting a custom ROM on it yet.)
Again, I do NOT want to root the G4 before the warranty is expired, UNLESS it won't void the warranty. (Same goes for installing a custom ROM, or anything that would void the warranty.) I have enabled developer options in the G4 (tapping build number 7 times), but I haven't used the unlock app provided by T-Mo (which I think is a SIM or carrier unlock, not bootloader unlock anyway) yet. (Edit: I did do the carrier unlock, but made the mistake of making it a temporary and not permanent unlock. Do I need to wait the 30 days or can I perm-unlock immediately? Edit 2: turns out it gave me the option, but said it's ineligible. I did pay for the device in full, but I guess I still have to wait a month?)

I don't know how, but I do have a quick question! What are the first three digits of your serial #? Because I also just bought the G4 from T-Mobile, it's arriving in a couple days, but 505-509 serial numbers are seemingly affected by the dreaded bootloop issues. Do you which batch T-Mobile has in their stock right now? If it's 512/601/602 it should be fine.
(this post is assuming you bought the phone online, but even if you bought it in-store I would still like to know. )

junglescope said:
I don't know how, but I do have a quick question! What are the first three digits of your serial #? Because I also just bought the G4 from T-Mobile, it's arriving in a couple days, but 505-509 serial numbers are seemingly affected by the dreaded bootloop issues. Do you which batch T-Mobile has in their stock right now? If it's 512/601/602 it should be fine.
(this post is assuming you bought the phone online, but even if you bought it in-store I would still like to know. )
Click to expand...
Click to collapse
I bought my phone in store, specifically Parkway Plaza in El Cajon, CA. Upon inspection, it does look like I have the dreaded 509(KP...) number. I just bought it yesterday so maybe I should take it back and see if I can get it exchanged for one with a different serial? (Maybe at a different T-Mobile location?)

Well $*!*!! I was typing a reply, and my internet connection went down when I went to submit it!
Anyway, the T-Mo store told me to basically keep my G4 until / unless it exhibits the problem. Also, is there a way to find out if my phone would exhibit that issue? Mine's serial starts with 509KPZK... Is there a way I can test for the issue myself before I do anything more with the phone?
I can't get adb *or* Helium working - my computer can't see my phone, other than opening it in the file explorer. In Linux, the adb shell script won't run cause it says the adb file (which is right in that folder!) doesn't exist. In Windows, "adb devices" comes up empty, and Helium can't see the phone no matter what mode or USB port I try, and yes, USB debugging is enabled.
I really need to do a full backup of the current phone, then restore my app *data*, SMS, call history, saved games, etc. from my Samsung Galaxy S Relay 4G SGH-T699 to my LG G4 H811.
Since I can't get any of the above things to work, what else can I do, *WITHOUT* rooting the G4?? I am *NOT* going to root it before the warranty (I think 1 year) expires, *UNLESS* I can do a FULL backup, then restore that full backup and turn off root access to be able to return the phone for warranty service if I get that issue.
Also the T699 is frequently stopping recognizing my SD card. That issue started happening right after I changed my service over to the G4's sim (which is a different size sim so I don't think I can just pull it out of one phone and put it in the other.)
As for the G4, did I get the wrong phone? (warranty void if rooted, can't connect to PC, etc.) I'm still within the 14-day window. If so, what other phone has the same or better features (1440p screen, 3GB RAM, Snapdragon 808 or better CPU, removable battery+SD, etc) for the same price ($350) without buying a used one on ebay or buying on Amazon from a 3rd-party seller (unless it's a known established retailer), that is more dev friendly? (The Blu Pure XL which I had considered seems to be quite dev UNfriendly, the Moto X Pure and Nexus devices either lack removable batteries or SD cards and are too expensive, the Note 4 hasn't been dropped in price like the G4 has, etc.)

Help with Verification Failed on Note 9

Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock (to unlock the phone). My phone is also encrypted so it will prompt me to enter the the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.

tt5 said:
Hi everyone! First I just want to say thanks to anyone who has any information to help me.
I have a Note 9 and I enabled the directional lock. My phone is also encrypted so it will prompt me to turn on the directional lock anytime the phone is turned on and then again to unlock the screen. I turned my phone off the other day. When I turned it back on I saw the screen prompt for a directional lock. My friend needed help with something so I ended up talking to her before I even tried to unlock it (big mistake). When I got back in my truck to use my phone the screen was black and the message appeared, "Verification Failed, Unable to restart your device. The integrity verification has failed. You need to reset your device to factory default settings. This will erase all your data. I am not sure if while I was talking I accidentally touched the screen causing this message.
The biggest problem is I do not have a backup of certain files. They are on the internal memory of my device. So I DO NOT want to do a factory data reset. I just want to know a solution to get back into my phone again.
Here are the things I have tried:
-Soft reset with Power and volume key
-Wiping cache partition
-Calling Samsung
-Calling T-Mobile
-Downloading Samsung Switch (Does not Recognize device)
-All options in recovery mode (except factory data reset)
-Download mode
My phone is not rooted but it did go through a series of OTA updates and now is running Android Pie. I have came across a few other people with this issue and it happened after updating.
I want to know if there is a way to get in the phone or is there a way to recover my encrypted data and then decrypt it. I also would like to know if I can have the steps to use Odin (already downloaded on my computer) to reinstall the current firmware on the phone. I am wondering if anyone has ever done this and still kept their data (pictures, videos, memos, documents and text messages). I have only flashed my device probably about 10 years ago. So step by step directions would be amazing. Also I do have developer options enabled.
I have searched the forum and the only advice I have seen is to reset but I want to know how to keep my data. The only thing I have came across is a store that has a "Samsung" machine that will do a Home Restore without losing your data. He told me if something is corrupted that I could still lose my data. I have over 100gbs of data I need to access and it would be horrible to lose it.
Finally I have one last question is to back up all my encrypted data so that if I find a way to decrypt it later?
PLEASE any advice besides the things I have already tried would be so helpful. If anyone is able to help me I PROMISE I will help you with whatever you are trying to do and believe me.... I have the resources to do so. It will be a way I will show my thanks.
Click to expand...
Click to collapse
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?

bober10113 said:
u can try with odin and flash latest firmware but it will not remove encryption. none the less it might at least get you access to the unlock screen and allow you to unlock but it might not.
read up about odin and get latest version.
read up on stockfirmware and your phone model and which carrier CSC code you are on and get latest version. via samfirm tool or frija or sites like sammobile
flash it in odin by filling the different .md5 files to the according slots. but for CSC slot use home_csc.md5 to not wipe data.
but what i dont understand is what does the landscape/portrait have anything to do with this?
Click to expand...
Click to collapse
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.

tt5 said:
Thank you so much for the response!! My Phone is from T-mobile ]. I have been reading up on it and I did download Odin but I am unsure of how to exactly use it. I could figure it out with directions but I am afraid to do the wrong thing because I have only done it one and that was with Samsung Kies ( a long time ago.)
I am unsure what you mean by Portrait and Landscape mode in my post. I don't see where I mentioned it. Maybe you are referring to the directional lock. That is how you unlock the phone (with a series of directions). For instance... left, left, down, down, right, left, up. I mentioned it because that could be causing this issue. That is the method to get past the secure startup as well. A lot of people don't know about that option because you have to enable it in accessibility menu.
Click to expand...
Click to collapse
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.

bober10113 said:
oh instead of a pin or biometrics the pattern lock screen?
but if it was locked because of too many tries then dont think you can do anything. you should have received a message through the email used to register your samsung account and follow it to get it unlocked.
any talk of circumventing this type of lockout isint something that can be discussed on xda because there is no way to prove that it was by accident. and even if it was and there really was a way to bypass it, it would give criminals insight. so sorry but there isint much more that can be said.
Click to expand...
Click to collapse
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!

tt5 said:
Yes, it is an option instead of the regular pattern. I like it because it is hard to copy for anyone looking at you unlock your phone and if you lose it... even looking at the screen will not tell them how to unlock it because they need to know the sequence.
I am unsure what caused it.. maybe me or the updates. I have never had this problem before in my entire life. I had the Note 2, 3, 4, 5, 8 and 9. (Yes, I love my Notes.) Not one of them have done this and I only noticed the directional lock beginning on the Note 5. I have an S10 as well and I could't find the option. So I am not sure if it is just specific to Galaxy Notes.
I never thought of giving someone else insight on how to get into phones. That is a good point! I understand that not being allowed. I have known about XDA developers for a long time. I think back somewhere in 2007 -2009 when I was very active on Tmonews forums. So I really haven't been on a forum in like 10 years. I am sure a lot of things have advanced since then but I REALLY appreciate the time you took to respond.
I just have two more questions... I am paying for this phone like $30 a month and I also have the $15 insurance. I can't do anything to this phone that would void the warranty. However, the place that told me they may be able to help me is an authorized Samsung repair center. He said he would have to download the firmware and reinstall it on the phone. He also told me that he could do it without losing data (Home Restore) but if something is corrupted it also could erase. It is with a machine that is directly given to them from Samsung. If somehow I lose my data....can it be recovered if I pay a data recovery company? These pictures are VERY important. Honestly, my data is more important to me than the phone.
Lastly, I remember my email I used for the Samsung account however it was an outlook email and it gave me so much trouble trying to log in (even when the phone was fine). However, if I am able to get in do you think it would take the message off the screen? I know my directional lock to get back in. All I need to do is get back to that screen but it won't pop up.
Again seriously.... I thank you so much for trying to help!
Click to expand...
Click to collapse
i doubt that the samsung repair shop would be able to do anything for your data. but i guess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say)
good luck

bober10113 said:
i doubt that the samsung repair shop would be able to do anything for your data. but i gutess it might be good to give them a call and explain the situation.
but i think they would basically do what was discussed earlyer using odin.
regarding the rest on how to get back in the phone I've never been locked out so i hope someone can chime in and see if there is a way to get it to prompt again or maybe have a remote unlock. co to samsung.com, login with your account that was used to setup the phone and check around. i know there is a remote dashboard on there to find your phone and do other commands remotely. i know for a fact that locking remotely exists. maybe its just as simple as having the phone online, lock it remotely and maybe the prompt will be seen on the device.( trigger it so to say).
good luck
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Thanks so much! I actually got locked out of my Samsung Account and my email so I called Samsung and they got
me right back in. The first person told me they couldn't do anything but then she gave me a number (855-795-0509) to call. She said it was for the "find my mobile" department so I could see if could unlock it. The second lady helped me get back into my account. She was a huge help! I was able to access the remote unlock but it didn't work. I guess because the phone isn't connected to data at all. Is there anyway to force it to connect to a network? I reinserted my sim so it would recognize my number and also so it would have data to connect.
My last option is to go back to the store and see if what he does can fix it. The lady at Samsung said that people have been reporting issues with this update so it wasn't just me. I literally have to keep these files or it could be my life. I have to edit video for a celebrity and a lot of it is on the internal memory. I had to put it there because I use Adobe Clip and it never finds files that are on my SD card. It is just easy to me because I can do it on the go and not have to carry around my laptop everywhere. Next time I will surely back it up somewhere. This is the first time I haven't.