Hi, I’ve got a Samsung galaxy s3 mini and Orange hiro ( Alcatel one touch mini idol ) both purchased from orange .
When I receive a call from Hiro to S3, in some places the dialer/phone app shows person who is calling me but when I press to answer the app freezes and I do not hear anything and the other person can’t hear anything .
After this incident the S3 has no sound anywhere in any browser , youtube , music / video player as if it does not have a speaker. If I restart the S3 sound works again until the Hiro calls me.
Weird is that when I call the Hiro there is no problem.
After some investigation I discovered that if I switch on the GSM mode S3 I don’t have this problem and I can get calls from Hiro. As you know on gsm the network speed is a few kb compared to wcdma.
I also did some tests and when outdoors with WCDMA mode the problem does not occur.
Also if I set Hiro on GSM and mine on WCDMA/GSM or just WCDMA there is no problem with my phone.
Both phones weren’t rooted or other interventions that would void the warranty , their firmware is up to date.
I do not understand why the S3 is unable to perform a basic function.
I tried the 2 sim cards in other phones but there is no problem, the problem only occurs when Hiro phone calls mine.
So far I have tried:
Reset to factory.
Clearing data from Dialer/phone app.
What is frustrating is that sometimes the connection between two works fine but when it doesn’t my phone ends up disabled with no sound.
Thanks.
Update:
I sent the phone 4 times to warranty and got the motherboard+battery replaced, the problem persists. I don't know what to do anymore.
Hello.
I just bought LG watch urbane 2 3g (europe). Im sending duplicate SMS or WhatsApp messages from watch (voice Google now). I tried factory reset but dosnt work. Pairing with sgs6. Please help.
Update - happens only when your phone is locked with fingerprint, symbol etc. If you switch to no locking everything is fine.
Update
Situation: there's a range of a dozen landline numbers that my phone seems to block. I see no notification incoming, the caller gets a few waiting tones and then goes to voicemail.
The landlines belong to a few of the buildings where I work, I've had contact with ISP and the supplier of all telecom services. They all found no problems whatsoever.
Since the problem disappears as soon as I put my sim in another phone, it really seems to point towards my phone as the problem.
I've done a factory reset (both via boot menu and via the usual menu in Android), and the problem persists. I have a 2nd sim in my Nokia 8 with a different number, problem does not appear on that sim. I can receive calls from the specific landlines without a problem on the 2nd sim.
Is there a deeper kind of reset I can do? If not: I've updated to Android 9 Pie somewhere in December. I'd like to go back to Android 8 to see if the problem persists. Is that feasible?
Hi there.
I have Note 9 without any brand. Updated to newest firmware that existed and about two updates ago there was problem - i cant make any calls. Restarts one helps, and other time don`t help at all. And now - it was no use to restart phone because of this problem. I felt that it might be this problem and i turned off this option and tried to make call - and nothing. Only when i restarted phone again - i can make phone calls normally like before. This problem exists not everytime, it looks like when i make call to my second phone it is only "connecting..." at my note9, and other phone is ringing. And there is two kind of behavior, first - in note i cant hear anything, just this "connecting..." message, and other phone after few seconds hangs up and ask about reconnect. And second - after few seconds after receiving call it finally works but it have take some time between receiving call at second phone and hearing anything. Its lottery.
Now i have this option disabled, phone is restarted and now i can make calls. I contacted Samsung via chat (samsung members app) and via Twitter and they said to me to go to their service to diagnose or sth, but i know what i will hear at service: "please reset your phone to factory settings and if then this issue will be present we will take your phone and try to repair it" but i don`t want to do this because of all this configuration and hours of clicking... I dont like to do this when i dont have to.
So my question - do you have similar or the same problem? Is WiFi calling have anything to do with sim provider?
DeVilio said:
Hi there.
I have Note 9 without any brand. Updated to newest firmware that existed and about two updates ago there was problem - i cant make any calls. Restarts one helps, and other time don`t help at all. And now - it was no use to restart phone because of this problem. I felt that it might be this problem and i turned off this option and tried to make call - and nothing. Only when i restarted phone again - i can make phone calls normally like before. This problem exists not everytime, it looks like when i make call to my second phone it is only "connecting..." at my note9, and other phone is ringing. And there is two kind of behavior, first - in note i cant hear anything, just this "connecting..." message, and other phone after few seconds hangs up and ask about reconnect. And second - after few seconds after receiving call it finally works but it have take some time between receiving call at second phone and hearing anything. Its lottery.
Now i have this option disabled, phone is restarted and now i can make calls. I contacted Samsung via chat (samsung members app) and via Twitter and they said to me to go to their service to diagnose or sth, but i know what i will hear at service: "please reset your phone to factory settings and if then this issue will be present we will take your phone and try to repair it" but i don`t want to do this because of all this configuration and hours of clicking... I dont like to do this when i dont have to.
So my question - do you have similar or the same problem? Is WiFi calling have anything to do with sim provider?
Click to expand...
Click to collapse
Well need a few things to be able to help.
Carrier?
Model? I'm guessing N960I1?
What is the firmware version you're on?
Jammol said:
Well need a few things to be able to help.
Carrier?
Model? I'm guessing N960I1?
What is the firmware version you're on?
Click to expand...
Click to collapse
Carrier - Poland, Play but not branded phone , model - SM-N960F, FW version N960FXXS2CSD2/N960FOXM2CSA7/N960FXXS2CSD1
DeVilio said:
Carrier - Poland, Play but not branded phone , model - SM-N960F, FW version N960FXXS2CSD2/N960FOXM2CSA7/N960FXXS2CSD1
Click to expand...
Click to collapse
And I'm assuming the carrier Support Wi-Fi calling right? It may be a provisioning issue. You should try contacting your carrier and verify Wi-Fi calling is a feature and that they support it on your device. They should also be able to help you activate it if they support it.
I wrote that it was working normally before, and now it stops. I`ve had this thing working.
Hello,
For many months I have had a strange problem with my S21 Ultra, namely it does not seem to show me at random times that someone is calling me, no matter if via the cellular network or some communicators, it simply does not show notifications that someone is calling no matter how is calling. I often have it that only when I pick up the phone, unlock it and check something on it, suddenly messages come that someone tried to communicate with me, and only from then on I can answer calls until I hang up the phone and in an hour or two the same problem - over and over again. I have such an impression as if the phone itself went into some hibernation after putting away, although I have no indications that something like this is happening, because everything looks normal. The phone has the latest update, and I have restarted it several times with no effect.
I would like to add that this happens both in an apartment where I have wifi turned on (I do not use lte calls), and when I am outside while walking in the city.
Is there something I can do to fix this?
This is a very strange issue indeed. Have you checked if your phone has cell coverage when the screen is off? Did you try calling yourself from another phone and number? If the answer is negative to either question, I would suggest resetting your network settings. If that fails, try a factory reset which should solve any issues. If the issue still persists, it could be hardware related and you might need to take the phone to Samsung centre to get it checked.
I don't have a second phone to call myself. Friends say that on their end it sounds like I am not answering the call (i.e. they have a call signal, but just nobody is answering). They have no busy or unavailable signal. What exactly do you mean by a network reset, what would I exactly have to do? I was thinking about a factory reset, but I'm afraid that I will lose all my data and application settings. I do not know if it matters, but I have been using this phone since the premiere of the S21 Ultra, and when I bought it, I transferred all data via the data migration service from the previous S10+ phone, to which a few years ago I similarly transferred data from the S9+, to which I transferred data from S8 + earlier
Maybe you have the "do not disturb" option on? When I have this on, I can't see who is calling me.
I checked, unfortunately it's not that, if it were, I would never see someone calling, but my problem seems to be random.
Sierra76 said:
I don't have a second phone to call myself. Friends say that on their end it sounds like I am not answering the call (i.e. they have a call signal, but just nobody is answering). They have no busy or unavailable signal. What exactly do you mean by a network reset, what would I exactly have to do? I was thinking about a factory reset, but I'm afraid that I will lose all my data and application settings. I do not know if it matters, but I have been using this phone since the premiere of the S21 Ultra, and when I bought it, I transferred all data via the data migration service from the previous S10+ phone, to which a few years ago I similarly transferred data from the S9+, to which I transferred data from S8 + earlier
Click to expand...
Click to collapse
u need to go to settings>general>reset and there tap reset network settings..
Hi,
I experience very similar problem. I tried to reset network settings, "hard" reset the phone, playing around different mobile network settings... nothing helps. I'm not sure if it is phone hibernation issue or kind of removal of the phone from cellular antenna.
I have another phone I use to watch this s21ultra issue. Practically each day it happens that the s21 ultra does not react to my call, of course most of the time it works properly, but there are some tries, when it fails. In such case on the phone I call from I get a message "user is not available". But then, leaving the s21ultra untouched for 10 minutes I get SMS saying that someone tried to contact me, so it is not obvious that the phone hibernated.
I was not able to reproduce the problem on the other sim card put in s21ultra (the carrier is different). I was not able to reproduce the problem on the other phone and the sim card from taken from s21ultra. In my opinion it is related to "weak" mobile signal and kind of "sensitivity" of s21ultra to low signal quality.
I reported the problem to my mobile network provider, but I'm still waiting for the answer. Anyway, I'm going to do the following:
- ask for sim card replacement (cheapest option),
- (if above does not help) go to samsung service and ask to check the phone - I hope they have some diagnostics tools,
- (if above does not help) install the second sim card (from different provider) and configure redirection of calls in case of "user unavailable" - I know it is "stupid" solution - but at least one of the carrier should work
- optionally root the phone - Can anyone confirm if it may help? At least I could enable toggling airplane mode each minute