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note 8 to be here any minute. nervous

My note 8 should be delivered any minute now. I'm nervous it'll have some defect. Almost every Samsung phone I've had prior did.. From wobbly home buttons to the light leak to crooked screens. What do you think my chances are it could be perfect and not have any of those problems? I'm mostly concerned with the light leak... Which my note 7 had and my s7 edge has too. I've even had a couple that got here already with some scratches on it.

If every Samsung phone you had prior had defects why buy the note 8 knowing it also does? Sucker for punishment? Lol joking
You'll be fine... think positive.

One word: Warranty

Don't worry it will be fine. My note 8 works great. Goes to work for me. Cooks and cleans as well. Just trying to teach it fetch a beer for me and life will be completed.
Jokes aside phone is pretty reliable don't worry bro. Like others said warranty and no worries. Come close to 12 month range get samsung care and extend it even longer. Nothing in life is full proof. The most reliable things some batches of product will be bad.

I'm hoping since I'm buying it 4 months later that it will hopefully be a new batch with the light bleed issue fixed?

DeMi-GoD said:
I'm hoping since I'm buying it 4 months later that it will hopefully be a new batch with the light bleed issue fixed?
Click to expand...
Click to collapse
3 weeks since 1st bought here. No issues here knock on wood.

Just have a drink or two before it comes in the mail.
Sent from my iPhone using Tapatalk

DeMi-GoD said:
My note 8 should be delivered any minute now. I'm nervous it'll have some defect. Almost every Samsung phone I've had prior did.. From wobbly home buttons to the light leak to crooked screens. What do you think my chances are it could be perfect and not have any of those problems? I'm mostly concerned with the light leak... Which my note 7 had and my s7 edge has too. I've even had a couple that got here already with some scratches on it.
Click to expand...
Click to collapse
I haven't had a defect on any of my Samsung phones, and take it from a guy who spent a month thoroughly convinced that his $1300 256gb Korean Note 8 had a flawed antenna, only to eventually figure out that it was actually his own early version CSC patch that was causing his crap LTE signal. After tearing the phone apart...

Kalm_Traveler said:
I haven't had a defect on any of my Samsung phones, and take it from a guy who spent a month thoroughly convinced that his $1300 256gb Korean Note 8 had a flawed antenna, only to eventually figure out that it was actually his own early version CSC patch that was causing his crap LTE signal. After tearing the phone apart...
Click to expand...
Click to collapse
DOH!!

I wish your new shiny beauty note 8 is as flawless as mine......

There was a batch with a fuse blown... as long as yours doesn't mention any blown fuses on your boot screen you should be fine

DeMi-GoD said:
I'm hoping since I'm buying it 4 months later that it will hopefully be a new batch with the light bleed issue fixed?
Click to expand...
Click to collapse
Can't be light bleed on an AMOLED.

DeMi-GoD said:
My note 8 should be delivered any minute now. I'm nervous it'll have some defect. Almost every Samsung phone I've had prior did.. From wobbly home buttons to the light leak to crooked screens. What do you think my chances are it could be perfect and not have any of those problems? I'm mostly concerned with the light leak... Which my note 7 had and my s7 edge has too. I've even had a couple that got here already with some scratches on it.
Click to expand...
Click to collapse
WELL?! How was it?!

Pro tip:
If the words on the screen seem hard to read or scrambled in some way, try turning the device 180 degrees and re-assess

I'm very angry. FedEx screwed me royally. I waited at my mailing address for hours today and it never came. Called multiple times and they kept telling me it'd come. I finally find out it never left a city 2 hours from me. 2nd delay now. They promised me it'd be here tomorrow. We'll see. Anyways.. My hey totally messed up my entire evening.

DeMi-GoD said:
I'm hoping since I'm buying it 4 months later that it will hopefully be a new batch with the light bleed issue fixed?
Click to expand...
Click to collapse
I wouldn't count on it. I dont think Samsung considers it an issue. I guess I dont really either. Its just the edge of the glass curve emitting light like a fiber optic cable. As soon as you put a case on its gone. I got the alcantara case and it's completely covered. And it's a low profile case. Maybe Samsung will paint the glass edges next time.
---------- Post added at 03:16 PM ---------- Previous post was at 03:11 PM ----------
tedkord said:
Can't be light bleed on an AMOLED.
Click to expand...
Click to collapse
People keep calling it light bleed. It kind of bothers me too. Its not light bleed. More like light transfer. Like fiber optics.

Look at the barcode area and see what the hardware revision is. It's sometimes labeled as H/W v1.0 etc...
Sent from my SM-N950U using Tapatalk

Hey guys. Finally got the phone yesterday and... This is the best phone ever made. It came perfect... Not a single scratch. I did notice the "light bleed" or whatever you call it around the edges but idc... My note 7, s7 edge had the same thing and I bet almost every note 8 does. Immediately put on a unicorn beetle case. This thing is so fast and amazing. I'm truly blown away. I actually really like the fingerprint scanner location and it's faster than the one that was on the note 7 for sure. I love not having a physical home button. They used to be misaligned and wobble and it drove me nuts. Anyways, I'm loving nova launcher olkn this phone.
Now I'm wondering which apps I should disable and certain settings to tweak to get the best battery life?

So.... At this pace I'd get around 10 hours screen on time?! Battery dropping 5% in 30 mins... Brightness is around 35%.

Is that the case with the built in screen protector? If so can it be removed or do they make a version without the screen protector?
Sent from my SM-N950U using Tapatalk

Note 9 Screen Cracked in Pocket (Horizontally from Volume Key)

So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?

So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
And this statement of yours "Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?" makes me think that you broke it and now you want to see how "stupid" the people at the centers are.
Just my opinion.

Dejan Sathanas said:
So what exactly are you trying to tell us, that this happened all by itself ? It sure doesn't look like that.
Good luck in claiming it's a hardware defect.
Just my opinion.
Click to expand...
Click to collapse
I have to agree, it looks like it was sat on. Definitely not hardware defect if that's the case.

sim87 said:
[...] a hairline crack running horizontally across the screen originating from the volume key. [...]
Click to expand...
Click to collapse
I'm not sure about the UK, but In the USA, they would claim 100% as impact damage at the side of the screen where the crack appears to start and what looks like a hole, and would deny any warranty replacement. There's a chance when your phone was in your pocket, if the screen was pointing out, that you lightly bummed against something very hard and sharp that was just enough to crack the screen. Even if it didn't happen that way, is be supprised if they replaced it for free.
I wish you the best of luck, let is know how it turns out

sim87 said:
So I've had the Note 9 128GB UK version for 12 days. Today I took it out of my pocket and noticed a hairline crack running horizontally across the screen originating from the volume key. To my knowledge I have not dropped the phone or knocked it against anything, the phone has been in a case with a screen protector since day 1.
I took it into a Samsung store (Leeds, UK) today and unsurprisingly they just thought I had dropped it and were taking them for a ride. I have the number of the UK call centre to try next.
Has anyone else experienced this problem so far? Samsung claims that it isn't a known issue, but the phones only been out for 2 weeks so that's not surprising.
Has anyone had success arguing that a screen crack is a device fault and got it replaced under warranty in the UK?
Click to expand...
Click to collapse
I don't know what the definition of a hairline crack is in the UK but here in the states that ain't no "HAIRLINE" crack my friend.... good luck

Just to clarify, the picture was taken about an hour after the crack appeared. Its slowly getting worse and what looks like the point of impact (just above the curved edge of the screen) is actually where the glass has fractured away from the screen. The original crack originated directly under the volume key and spread across the screen.
I'm not trying to scam anyone, I legitimately believe that this device has a screen fault. I'm just interested to see if anyone has experienced the same thing.
Right now it's just my word against Samsung, so i can guess who's going to end up paying for a new screen.

I hope u had phone insurance

What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
What screen savers and case were you using ?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
Ringke Fusion-X case and Spigen Neo Flex screen protector

Seems like there was a similar problem with the Note 8 https://us.community.samsung.com/t5...d-id/GalaxyNotePhones/thread-id/14457/page/56

zero chance of warranty replacement...open your piggy bank, you are paying out of pocket for that one..

The only way I can see that happening is with the phone in your front or back pocket with the screen facing outwards and you leaned against an edge, either way with that amount of broken glass there's no way you can argue it wasn't accidental damage.

Looks like it was dropped to me. Like it fell and hit the edge of a table. No way that was done while in your pocket and you leaned into something. This was damaged by impact. They will shine a flashlight on the area, which will show the type of impact that broke the glass.

Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue

denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk

suzook said:
Lol, yeah, the light bleed caused it.
Click to expand...
Click to collapse
No, if anything it would have prevented it. If it were heat based issue that is.
Sent from my SM-N960U1 using Tapatalk

denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
it doesnt matter what you believe, it only matters what Samung believes..good luck getting it warrantied..

Limeybastard said:
Sorry to hear about this. did your phone have "light bleed" prior to the screen cracking would you know?
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
It didn't
the only thing I noticed that after I felt the screen is hotter than usual I turned off all apps and went to the power saving mode, however, it didn't fix the problem. Don't get me wrong, it wasn't extremely hot but hotter than usual. I don't say it's 100% correlated, maybe it's just coincidence

These screens are very fragile. That is from an impact, no matter how small.

denger13 said:
Unfortunatelly, I have the same issue with Note9. I bought it 2 weeks ago and was happy of the device. Yesterday I took it out of my pocket and saw a few hairline cracks. One is running horizontally across the screen, originating from the place between down volume key and Bixby button, and a few more originating from the same place and go upper and lower left side. I'm 100% sure the phone has never been dropped or damaged in any way.
Funny thing that the screen was periodically abnormally hot during the day it cracked, I even noticed that I never had a screen this hot on my note8. I think it could be an issue with heat distribution from the inside.
So as you could understand I really disappointed having this problem for this money. I honestly believe there is not my fault of this issue
Click to expand...
Click to collapse
So OP creates this thread and the only user to claim something similar just joined Sept 9th? :laugh:

S-Pen loose?

Hi,
I am currently testing a few devices for my company. I have been using the Note 9 for a few weeks and even if I don't use the S-Pen often, I already have bad experiences with it.
First event was when I was standing up while on a call. Phone was in a Spigen (Neo Hybrid) case and I dropped the phone on carpet that is probably typical to many offices out there. Phone came out perfectly fine but the S-Pen partly ejected and some how broke in half (right below the logo section). Cost be 80$CDN to replace it.
Today, while attempting to put the phone in my desk drawer, it fell 2 feet into the same carpet. S-Pen partly ejected again except this time I was lucky and it didn't break.
Obviously dropping the phone twice is a problem, but I'm curious to know if others ran into the same problem. We did purchase 3 Samsung devices from Amazon sold as (New, factory unlocked) but I am suspicious as to their origin. The note 9 was fine but one of the S9s came with pre-installed software from a bank in South America. Clearly not "new from the factory".

i have dropped my phone a few times at the gym already and every single time the spen shoots out.

That makes me nervous, specially since they aren't cheap.

alher591 said:
i have dropped my phone a few times at the gym already and every single time the spen shoots out.
Click to expand...
Click to collapse
LOL. Same exact thing happened to me yesterday at the gym. Dropped it off the bench press. Didn't even know the SPen came out, until I saw it. Was SO glad I had a bright yellow SPen!!
---------- Post added at 03:54 PM ---------- Previous post was at 03:46 PM ----------
Nic2112 said:
Hi,
I am currently testing a few devices for my company. I have been using the Note 9 for a few weeks and even if I don't use the S-Pen often, I already have bad experiences with it.
First event was when I was standing up while on a call. Phone was in a Spigen (Neo Hybrid) case and I dropped the phone on carpet that is probably typical to many offices out there. Phone came out perfectly fine but the S-Pen partly ejected and some how broke in half (right below the logo section). Cost be 80$CDN to replace it.
Today, while attempting to put the phone in my desk drawer, it fell 2 feet into the same carpet. S-Pen partly ejected again except this time I was lucky and it didn't break.
Obviously dropping the phone twice is a problem, but I'm curious to know if others ran into the same problem. We did purchase 3 Samsung devices from Amazon sold as (New, factory unlocked) but I am suspicious as to their origin. The note 9 was fine but one of the S9s came with pre-installed software from a bank in South America. Clearly not "new from the factory".
Click to expand...
Click to collapse
The SPens are $30USD directly from Samsung. I know there's an exchange rate, but I don't see it increasing the price to $80CDN.
Now $30USD is still expensive for what you get.
Except for yesterday at the gym, i never had my SPen just pop out when dropped. I've dropped mine a couple times, never anything major or a long fall, as I'm usually very careful with my phones, but stuff happens. It probably just has to do with how the phone hits the ground. Just right and it will jar the pen loose. It's only held in place with tension.
I certainly would not let it keep my from buying a Note 9 or using the SPen.

Mr. Orange 645 said:
LOL. Same exact thing happened to me yesterday at the gym. Dropped it off the be changed press. Didn't even know the SPen came out, until I saw it. Was SO glad I had a bright yellow SPen!!
---------- Post added at 03:54 PM ---------- Previous post was at 03:46 PM ----------
The SPens are $30USD directly from Samsung. I know there's an exchange rate, but I don't see it increasing the price to $80CDN.
Now $30USD is still expensive for what you get.
Except for yesterday at the gym, i never had my SPen just pop out when dropped. I've dropped mine a couple times, never anything major or a long fall, as I'm usually very careful with my phones, but stuff happens. It probably just has to do with how the phone hits the ground. Just right and it will jar the pen loose. It's only held in place with tension.
I certainly would not let it keep my from buying a Note 9 or using the SPen.
Click to expand...
Click to collapse
yeah i never had this issue with my note 8. I had an even slimmer case on the note 8 too. I dont seem to have any other issue with the pen though.

Who was the seller that you bought thr S9 from?
Sent from my SM-N960U1 using Tapatalk

Mine definitely does not have that problem. I can shake and smash the bottom side against my hand and the SPen still stays in the phone..

I have seen videos of S-Pen shots out like this, when dropping it from a high height then it's normal that the pen shots out since it gives a strong knock into the phone so the magnet loses its grip on the S-Pen and it falls out. If they put a stronger magnet in the phone and S-Pen, then it would be alot harder to pull it out.

Is there a fix for this?

dhmalcolm said:
Is there a fix for this?
Click to expand...
Click to collapse
Super Glue.

dhmalcolm said:
Is there a fix for this?
Click to expand...
Click to collapse
No, since if you put a stronger magnet it may affect hardware or something. Super glue wont solve it either since then pen will be permanent stuck

Jake.S said:
No, since if you put a stronger magnet it may affect hardware or something. Super glue wont solve it either since then pen will be permanent stuck
Click to expand...
Click to collapse
The Super Glue comment was a joke.

Eagle 3 said:
The Super Glue comment was a joke.
Click to expand...
Click to collapse
You should be careful to what you joke about. Since some people are dumb enough to actually believe it and would do it. It's same when some guy on YouTube told people with iPhone 7 to drill a hole on left side to get ear phone Jack back. But when people did it, then their iPhone 7 broke.
So yeah be careful to what you say as joke.

Jake.S said:
You should be careful to what you joke about. Since some people are dumb enough to actually believe it and would do it. It's same when some guy on YouTube told people with iPhone 7 to drill a hole on left side to get ear phone Jack back. But when people did it, then their iPhone 7 broke.
So yeah be careful to what you say as joke.
Click to expand...
Click to collapse
Lul, relax. If ppl are dumb enough to do stuff like that, the only ones to blame are themselves

wax

bober10113 said:
wax
Click to expand...
Click to collapse
wax on or wax off ?
I remember the s pen shooting out my Note 8 when I dropped it I had not noticed it and stood on the Spen snapping it in half a week before I was due to trade it in for a Note 9 :crying:

pigglett said:
wax on or wax off ?
I remember the s pen shooting out my Note 8 when I dropped it I had not noticed it and stood on the Spen snapping it in half a week before I was due to trade it in for a Note 9 :crying:
Click to expand...
Click to collapse
just put a golf pen in it next time. then return it, they wont notice

anyone experience popping noise when pressing note 9 screen?

Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.

Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk

daniel4653 said:
Do you have a tempered glass installed?
Sent from my ONEPLUS A6003 using Tapatalk
Click to expand...
Click to collapse
sorry should have said, no tempered glass or any screen protector applied.

have no problem with that.
only have that popping sound when using tempered glass before. changed to plastic screen protector and no sound anymore

ah ok thanks for replying, must have just been very unlucky. Cheers.

MatTechGuy said:
Hey!
Got a Note 9 last week and day after receiving it i noticed when holding the note 9 and pressing on screen in certain areas (near sides/corners/centre) it would make a popping noise, sounds like adhesive behind the screen not adhering properly or something like that. I got Samsung to replace with a brand new one and same thing with this one, it happens whether phone is on or off, it's definitely not rite as you can hear it very clearly, feels like some flex going on in screen when it happens as i can feel the screen kind of dip slightly when it makes the noise, but ok when it does not make the noise.
Curious to see if anyone else have had the same issue? gutted as loved it for the short while i had it but sending second one back now for refund as worried something will happen with screen further down the road and Samsung may not cover it. I know of at least 3 others who had this issue when buying same time as me.
Cheers.
Click to expand...
Click to collapse
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.

are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away

Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.

MeggaMortY said:
Hey thanks for sharing that. This is the first link I got searching for this, I have it happen to mine note 9 too. It's such a bummer since I had it for only three days and will have to setup a new one from scratch if they have to replace it.
Click to expand...
Click to collapse
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
t3project said:
are you sure the s-pen isnt vibrating when you tap it on that side? remove the s-pen and tap it. i bet it goes away
Click to expand...
Click to collapse
It happened to me when turned off with no s-pen in, no screen protector, no case.
Mr. Orange 645 said:
Wow. No issues like that. I've had three Note 9s and all three have been perfect. I'd definitely return for a replacement. Weak or loose glue could seriously affect the water resistance, since it depends on a water tight seal between the screen and the frame. I'd never recommend using your phone in water anyway, but I at least like the assurance that if my phone takes an accidental dip. There's a good chance it will survive.
Click to expand...
Click to collapse
agreed.

After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
---------- Post added at 11:44 AM ---------- Previous post was at 11:38 AM ----------
MatTechGuy said:
Yep real shame, my replacement was the same to, it's on way back, getting a refund, not worth risking something going wrong with the screen later down the road, i mean manufacturers do anything to not accept responsibility specially when it comes to screens. First one started on second day, it was great for the first day, replacement was doing it from the moment i took it out of packaging and holding it, it was worse than the first one.
It happened to me when turned off with no s-pen in, no screen protector, no case.
agreed.
Click to expand...
Click to collapse
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.

MeggaMortY said:
After studying the noise a bit more, it is definitely an issue with the glue. It will not happen all the time I press the screen, but it happens more often when the phone is a bit warm to the touch (e.g. charging the battery). Also, it appears to be along the side where the battery resides - I wouldn't worry about the battery itself, it just makes sense that the glue will get loose where it heats up more often (in my case, I don't stress the phone all that often for the other side where the SoC is to play a role). Anyways I'll be returning it tomorrow once the shops here in Berlin open 'cause now it's christmas break.
One extra thing that might be interesting, the back-side also has some sort of a glass-separation issue, at least it looks like that. Notice the circular smudge around and right of the DUOS label - I tried cleaning it but it comes back, I think the glass is separated at that point too, but just a tiny bit. I've had the phone for four days and haven't dropped/hit/scratched it AFAIK.
https://photos.app.goo.gl/aeUcpLDau2Ypz6Go9
I'm hoping to get a better one after a refund, mind sharing if you happen to live in Germany as well? I'm wondering if it's a bad batch or something.
Click to expand...
Click to collapse
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.

MatTechGuy said:
i agree with you, seems to be adhesive/glue issue, it did not happen all the time for me either but as you mention it, i noticed it more after recharging (when phone gets warm) so think you nailed the issue on the head to be honest.
I noticed it around the sides (edges) and the centre of screen, second one was even worse much more noticeable and was happening straight away after taking it out of box.
Something i noticed but never mentioned as wasn't sure but second one was the same, maybe it's normal but don't think it is, on the curved corners of the screen it appeared to me the screen looked slightly lifted not flush with the frame but only on corners.
I live in the UK btw. I was thinking a bad batch but seeing Samsung had a good deal on with cashback and discount i imagine they sold allot between the time i arranged to send mine back to getting the replacement which was a week so i imagine they would have been separate batches although i could be wrong.
Click to expand...
Click to collapse
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?

MeggaMortY said:
Cool, thanks for the info. It's too dark in the winter days so it's hard to say if the glass is a bit off on the corners, but nevertheless, I will write back when I (hopefully) get a replacement one.
One last thing - you did speak directly with Samsung support? Did you buy it from their store or you just didn't want to bother with the store you bought it from?
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I bought it directly from the Samsung online uk store. There was a discount direct from Samsung for students/people who work in certain industries so it could be bought for £699 (£200 off), but also they were offering £150 cashback bringing total down to £549, plus cashback by going via a cashback website meant i would have had it for around £504, also they were doing trade in so people could get even more off up to another £150.00 bring cost down to £399, then people got the samsung game deal thingy, don't play games myself but people can get a Fornite theme by downloading Fornite playing 3 games then you get the free theme, kids going bonkers for the theme, people selling the theme upto £100. So people could have the phone at a bargain price.

So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.

MeggaMortY said:
So I got a replacement, and just as you said, the display had the same popping sound out of the box. It happens like once a day, but since there is really no substitute for this device right now (stylus + good DAC, besides all the other great features), I'll keep using it and if it gets worse contact Samsung down the line for warranty/replacement. Decided to leave this as information if some other person happens to have the same problem in the future.
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feel for you, such a shame and disappointing to happen a second time, it's a great phone, i did not want to risk it so sent second one back too. Fingers crossed you won't have any issues. Mine was happening regularly so like you say just keep an eye on it.

I don't have that issue even with the tampered glass on my phone.
Sent from my SM-N960U using Tapatalk

i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly

I can replicate this when I clean my screen with a microfibre cloth. It happens on pretty much all of the screen. I believe I can also see some light streaks in the screen when this happens. The popping sound happens regardless of the temperature of the phone. Will have to inspect it more to see if I can spot any other issues with the screen. I got mine in the UK just over a week ago. Apart from that I think the phone has been great so far. Not sure whether to replace it.

glad i sent mine back now to be honest, personally i would send back, as you say everything else is great apart from the screen popping sound. The worry for me is the screen might cause issues further down the road, screens are the biggest issue with mobile phones and manufacturers are quick to blame user and deny warranty.

elliwigy said:
i actually noticed it a few times.. like last night it was doimg it. sort of right above where the keyboard is in portrait mode..
it seems to happen when its really cold outside for me.. its not enough for me to have it replaced thankfuly
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My Unlocked US Note 9 does it too. Mine mainly does it on the right side near the middle. It's not enough for me to warrant sending it back; it still works fine and I don't see any screen issues when pressing on the screen. Also I bought mine used so I'm guessing the screen was replaced. If it gets worse, I guess I'll fix it then.

Screen lifting on Rog 2

Greeting all! I've had my Asus Rog 2 for a little over a month I'd say. I have the proper Republic of Gamers version. I've noticed on the left side, where the attachment port is. An amount of flex in the screen along the seal. It's probably only a millimetre or so. But it flexes up and down when pressed, seeable from a side on view. The other side where the volume and power buttons are does not that this flex. There is also a light difference to sound when tapping that side of the phone while typing. Which I can only put down to the slight screen compressing on the left. I'm not sure how I can to notice it. Some people have said it might be an intentional aspect of the phone to give a small amount of flex/shock absorption but I can't find anything online mentioning it. I'm more leaning towards it being a fault in my phone. It's not once been dropped always been in a case. So yeah. Anyone able to shed light on this?

Oxley1428 said:
Greeting all! I've had my Asus Rog 2 for a little over a month I'd say. I have the proper Republic of Gamers version. I've noticed on the left side, where the attachment port is. An amount of flex in the screen along the seal. It's probably only a millimetre or so. But it flexes up and down when pressed, seeable from a side on view. The other side where the volume and power buttons are does not that this flex. There is also a light difference to sound when tapping that side of the phone while typing. Which I can only put down to the slight screen compressing on the left. I'm not sure how I can to notice it. Some people have said it might be an intentional aspect of the phone to give a small amount of flex/shock absorption but I can't find anything online mentioning it. I'm more leaning towards it being a fault in my phone. It's not once been dropped always been in a case. So yeah. Anyone able to shed light on this?
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Finally. Someone with class and crazy sharp senses. I myself have severe OCD. I used to be very verbal about this kind of stuff on the AC forums xD. But on XDA i toned myself down.
First of all. Asus has crap for Quality Control. I had 2 ROGPHONE 2s with different power button height. And in between the lcd and bezel i could see glue. But okay nevermind.
As for the screen lifting near the accessory port, i do not seem to have it. Did you happen to sit on it? Or put the phone in the back pocket? Remembering that this is a tall phone.

HermesHidayat said:
Finally. Someone with class and crazy sharp senses. I myself have severe OCD. I used to be very verbal about this kind of stuff on the AC forums xD. But on XDA i toned myself down.
First of all. Asus has crap for Quality Control. I had 2 ROGPHONE 2s with different power button height. And in between the lcd and bezel i could see glue. But okay nevermind.
As for the screen lifting near the accessory port, i do not seem to have it. Did you happen to sit on it? Or put the phone in the back pocket? Remembering that this is a tall phone.
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Nope! I don't even take the phone to work with me. I swap to my previous phone.
I'm pretty sure it's a fault. It hasn't caused any issues apart from some annoyance to my OCD. As long as it doesn't worsen it's not something I can't live with.

Oxley1428 said:
Nope! I don't even take the phone to work with me. I swap to my previous phone.
I'm pretty sure it's a fault. It hasn't caused any issues apart from some annoyance to my OCD. As long as it doesn't worsen it's not something I can't live with.
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It will worsen. You should get it replaced. Im sure it will eventually become wider from the flexing. Btw do you use the accessory port often? And do you have a tempered glass applied?

HermesHidayat said:
It will worsen. You should get it replaced. Im sure it will eventually become wider from the flexing. Btw do you use the accessory port often? And do you have a tempered glass applied?
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I wouldn't have a clue how. I'm in Australia and I purchased the phone via eBay.
I've used the accessory port once, just to check it out. Used the fan for maybe 15 minutes. Other than that I've never removed the piece of rubber there.
And yes, I have a tempered glass protector applied.

Oxley1428 said:
I wouldn't have a clue how. I'm in Australia and I purchased the phone via eBay.
I've used the accessory port once, just to check it out. Used the fan for maybe 15 minutes. Other than that I've never removed the piece of rubber there.
And yes, I have a tempered glass protector applied.
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Are you sure its the screen and not tempered glass?

HermesHidayat said:
Are you sure its the screen and not tempered glass?
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Yeah, it's 100% the screen. You can see the black edge of the screen move up and down from the dark drownish side of the phone. I'll just have to keep an eye on it I suppose. Bit annoying though. Pay almost $1,700 for one of the best phones on the market thinking you're going to get something issue free. Ha.

Oxley1428 said:
Yeah, it's 100% the screen. You can see the black edge of the screen move up and down from the dark drownish side of the phone. I'll just have to keep an eye on it I suppose. Bit annoying though. Pay almost $1,700 for one of the best phones on the market thinking you're going to get something issue free. Ha.
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In Indonesia. Samsung has the best QC. I only had 1 issue with Samsung. Which was dust under the S7 Edge screen. But other than that they're very good. But Asus Indonesia is a joke. Its like we get a refurbished phone. I bought 2 rogphone 2s and each had their own defect. First had glue in between the screen and bezel, and my current unit has different volume/power button height.

HermesHidayat said:
In Indonesia. Samsung has the best QC. I only had 1 issue with Samsung. Which was dust under the S7 Edge screen. But other than that they're very good. But Asus Indonesia is a joke. Its like we get a refurbished phone. I bought 2 rogphone 2s and each had their own defect. First had glue in between the screen and bezel, and my current unit has different volume/power button height.
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Which is why I didn't want to buy the Tencent version. Plus it wouldn't work here correctly without getting into the firmware. I just figured I'd spend the money. Get the good one that'll have no issues. I asked the seller if they had warranty which the answer was no. They referred me to a few companies that do insurance on phones.
I've never bought a real expensive phone before, and my previous phone was 4 or 5 years old. It was an S5.
So it is annoying. But other than that I don't have any complaints about it.

Oxley1428 said:
Which is why I didn't want to buy the Tencent version. Plus it wouldn't work here correctly without getting into the firmware. I just figured I'd spend the money. Get the good one that'll have no issues. I asked the seller if they had warranty which the answer was no. They referred me to a few companies that do insurance on phones.
I've never bought a real expensive phone before, and my previous phone was 4 or 5 years old. It was an S5.
So it is annoying. But other than that I don't have any complaints about it.
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Or you could use it until it shows signs of damage defect. Or bring it to an authorized repair shop. Im guessing lack of glue.

HermesHidayat said:
Or you could use it until it shows signs of damage defect. Or bring it to an authorized repair shop. Im guessing lack of glue.
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Lack of glue probably is the issue. I might see if there are any places around that can do it. Doubtful there would be around me. Best luck is probably Sydney. Which is a few hours away.

Oxley1428 said:
Lack of glue probably is the issue. I might see if there are any places around that can do it. Doubtful there would be around me. Best luck is probably Sydney. Which is a few hours away.
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If you like DIY stuff. Try using LOCO glue. They helped me seal my Note 8 when it had cracks.

HermesHidayat said:
Finally. Someone with class and crazy sharp senses. I myself have severe OCD. I used to be very verbal about this kind of stuff on the AC forums xD. But on XDA i toned myself down.
First of all. Asus has crap for Quality Control. I had 2 ROGPHONE 2s with different power button height. And in between the lcd and bezel i could see glue. But okay nevermind.
As for the screen lifting near the accessory port, i do not seem to have it. Did you happen to sit on it? Or put the phone in the back pocket? Remembering that this is a tall phone.
Click to expand...
Click to collapse
You seriously dont know how comfortable your comment has made me after reading it. I have always had this habit of checking my belongings (from my phone to my own body and muscles) to make absolutely sure there isnt a single even slighgest problem with it and guess what, there always is something to notice for me!
One of the reasons why I had never opted for an oled phone knowing I will notice the burn-ins one day when there isnt any other person who notices them.
Now I finally decided to go for this phone with the assumption that asus knows how to make gaming stuff, but now I can see several issues already, from the obvious red tint to the screen having lots of bandings and horizontal lines on lower brightness on gray color.
Now I can also feel the volume buttons not needing the same pressure and of of them being softer and also the rgb light on the back being poorly so when the light turns on there are some dots around it that also light up(i know that its only a white paper behind the back glass so if there are any print issues they will also light up)
Althought I dont have any serious issues(yet), im definitely not buying another phone from asus or any other not that famous brands for that matter. My last device was a sony x compact which I had for 3 years from when it came out and I still regret selling it, it was so damn perfect.
Btw, thanks for lettin me know that there is a disorder named OCD, I dont know why I hadnt searched about it already.

Kianush said:
You seriously dont know how comfortable your comment has made me after reading it. I have always had this habit of checking my belongings (from my phone to my own body and muscles) to make absolutely sure there isnt a single even slighgest problem with it and guess what, there always is something to notice for me!
One of the reasons why I had never opted for an oled phone knowing I will notice the burn-ins one day when there isnt any other person who notices them.
Now I finally decided to go for this phone with the assumption that asus knows how to make gaming stuff, but now I can see several issues already, from the obvious red tint to the screen having lots of bandings and horizontal lines on lower brightness on gray color.
Now I can also feel the volume buttons not needing the same pressure and of of them being softer and also the rgb light on the back being poorly so when the light turns on there are some dots around it that also light up(i know that its only a white paper behind the back glass so if there are any print issues they will also light up)
Althought I dont have any serious issues(yet), im definitely not buying another phone from asus or any other not that famous brands for that matter. My last device was a sony x compact which I had for 3 years from when it came out and I still regret selling it, it was so damn perfect.
Btw, thanks for lettin me know that there is a disorder named OCD, I dont know why I hadnt searched about it already.
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Hi, well thats quite a positive feedback. I had quite a backlash at AC forums. I've had people say that I'm making AC look like a Mental Issue Forum and some user even boasted how happy his credit card is if he buys a new phone when the old 1 is damaged.(credit card lol) Btw, i wouldn't say its a disorder. Different people have different standards. For me the Mercedes Benz S Klasse might be perfect, but for you it might not be.
And my OCD is definitely worse than yours. My phone can only be touched by me, and me myself dont touch the physical buttons(I'm afraid that it will be damaged).
And never feel alone about something. There will always be somebody out there having the same issue but not posting on the forums xD.

HermesHidayat said:
If you like DIY stuff. Try using LOCO glue. They helped me seal my Note 8 when it had cracks.
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Click to collapse
Not a fan of DIY.
So I stopped by a phone repair should this Arvo. The guy said to him it looks as though the battery is swelling. He said thats the side the battery is on so that is the most likely reason for it. He asked if the battery life was alright still.
Hard for me to really notice. I only use the phone on weekends and in the afternoons while home. I generally only charge it every second day, and I unplug the charger once it's at 100%. He said it isn't serious at the moment but if I notice battery charge fading fast, or if it swells a lot more to bring it back and he'll be able to put a new one in.
Just my ****ing luck to get shoddy battery, if that's the issue.

Oxley1428 said:
Not a fan of DIY.
So I stopped by a phone repair should this Arvo. The guy said to him it looks as though the battery is swelling. He said thats the side the battery is on so that is the most likely reason for it. He asked if the battery life was alright still.
Hard for me to really notice. I only use the phone on weekends and in the afternoons while home. I generally only charge it every second day, and I unplug the charger once it's at 100%. He said it isn't serious at the moment but if I notice battery charge fading fast, or if it swells a lot more to bring it back and he'll be able to put a new one in.
Just my ****ing luck to get shoddy battery, if that's the issue.
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Hahahaha battery swell. I wonder what battery Asus uses... Btw, did he open the phone to confirm?

HermesHidayat said:
Hahahaha battery swell. I wonder what battery Asus uses... Btw, did he open the phone to confirm?
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No they didn't. But it's their job so I'd say they can make a pretty fair guess.
I might go back there Monday, as I need my phone this weekend. On Monday I'll go back and tell them to do what needs to be done to fix it.

The battery is on the opposit side from the vent that would be on the left side of the vent, didnt you say that the problem was on the left side of your screen meaning its on the right side of the back??!

Kianush said:
The battery is on the opposit side from the vent that would be on the left side of the vent, didnt you say that the problem was on the left side of your screen meaning its on the right side of the back??!
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Is it? I haven't even checked that. I'll look that up. But yes, it is opposite to the vent.
You're right it is. Interesting. Awesome. Now I'm back to annoyed and confused. Haha.

Oxley1428 said:
Is it? I haven't even checked that. I'll look that up. But yes, it is opposite to the vent.
You're right it is. Interesting. Awesome. Now I'm back to annoyed and confused. Haha.
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Yeah trust me the customer services' first guess is battery swell which basicly doesnt happen soon unless you are always charging your phone while playing and overnight and draining it to the last percentage. But is can happen as a result of physical impact or damage, and when it happens you will most probably notice the shortened battery life so I would say it's not a battery problem unless of course proven otherwise.