Hey guys
I have a very strange problem with my Huawei P10
About 2 weeks ago, I noticed that two purple horizontal stripes are appearing in a 3-4sec sequence
Normally, I would immediately ask for a repair, but there's a thing which persecutes me: it only happens when I don't touch the screen for longer than 3-4sec
When there's a continuous contact with the screen (e.g when writing a message) nothing happens, everything is fine and dandy, but whenever I leave the screen for itself for 3 or more seconds (e.g when watching a movie), the stripes start to appear every few seconds, and continue until the screen goes dark or until I touch it again, but after touching it it still takes only a few seconds for the stripes to sequentially flicker again
Here's what I've tried so far (no result):
- safe mode
- factory reset
- cache partition wiping
- cord input deep clean
What may be the reason?
Hey.
It's 100% a board or Display issue. send it for repairs. but i believe maybe you've dropped ur phone. Anyways Huawei knows better.
Erfan_rv said:
Hey.
It's 100% a board or Display issue. send it for repairs. but i believe maybe you've dropped ur phone. Anyways Huawei knows better.
Click to expand...
Click to collapse
It's quite complicated
I once dropped it, but even after that, the previous LCD worked fine, there were no errors other than broken glass, so I guess we could exclude a board issue and lean toward your second option, as now that the LCD has been replaced, the fault occurs
What's more, I noticed that if I press the Home Key, and then put my finger in the bottom right corner and hold it, I can still use the whole LCD space without the flickering (I need to press the Home Key first so that it works after I hold my finger in the corner)
It's like the LCD needs to be in contact with your finger all the time to avoid that, which has led me to an idea: would a tempered glass solve that maybe?
fengels said:
It's quite complicated
I once dropped it, but even after that, the previous LCD worked fine, there were no errors other than broken glass, so I guess we could exclude a board issue and lean toward your second option, as now that the LCD has been replaced, the fault occurs
What's more, I noticed that if I press the Home Key, and then put my finger in the bottom right corner and hold it, I can still use the whole LCD space without the flickering (I need to press the Home Key first so that it works after I hold my finger in the corner)
It's like the LCD needs to be in contact with your finger all the time to avoid that, which has led me to an idea: would a tempered glass solve that maybe?
Click to expand...
Click to collapse
I can't really answer for sure but i believe if there's a Huawei service center in your city and you try to fix ur broken huawei, your wasting your time. Whatever solution u apply on ur phone its just gonna be temporary since u hide your problem and not solved it.
Erfan_rv said:
I can't really answer for sure but i believe if there's a Huawei service center in your city and you try to fix ur broken huawei, your wasting your time. Whatever solution u apply on ur phone its just gonna be temporary since u hide your problem and not solved it.
Click to expand...
Click to collapse
I still think (or should I say believe ) that there's a solution which doesn't involve another screen replacement
As for your "temporary solution" mention, I guess if I found one, it wouldn't be temporary, since the fault doesn't progress, it's been the same for a month or so when it first occured, which gives me another reason not to replace the screen and keep looking for other possibilities
I don't need a Huawei service center, I can replace the LCD myself (didn't do that the first time though), but it still involves spending money, whereas I've been looking for unpaid solutions the whole time; getting a new LCD is an extremity
fengels said:
I still think (or should I say believe ) that there's a solution which doesn't involve another screen replacement
As for your "temporary solution" mention, I guess if I found one, it wouldn't be temporary, since the fault doesn't progress, it's been the same for a month or so when it first occured, which gives me another reason not to replace the screen and keep looking for other possibilities
I don't need a Huawei service center, I can replace the LCD myself (didn't do that the first time though), but it still involves spending money, whereas I've been looking for unpaid solutions the whole time; getting a new LCD is an extremity
Click to expand...
Click to collapse
You can ask them to diagnose it and tell you about problem noone makes you pay for a lcd. And after reading your message over and over (And since i repair TVs and everything with electronics inside) i think it also can be your touch or display controller ic. Mostly it could be from touch ic since screen works fine while its in touch with something. But someone has to try your lcd or mb on a healthy one to make sure. which you can't do nothing like that. or do you?
@fengels did You bought original lcd, where can I buy it in good price?
I know this problem from older galaxy series like s5. The fix for this most of the time was disable auto brightness or higher the brightness on auto brightness. Don't know if this is the same problem, but it could be a try. Also don't know which cause this strange problem. Hope it can help you
Syco2oo5 said:
I know this problem from older galaxy series like s5. The fix for this most of the time was disable auto brightness or higher the brightness on auto brightness. Don't know if this is the same problem, but it could be a try. Also don't know which cause this strange problem. Hope it can help you
Click to expand...
Click to collapse
No, it's a different problem, in the galaxy series the whole screen would flicker, whereas in my P10 it's only 2 horizontal stripes appearing in a 4-5 sec sequence whenever I leave the screen untouched for longer than 5sec
Playing around with the brightness doesn't solve that unfortunately, actually no in-device settings do, as I've tried almost every single option which is screen-related, like switching the eye comfort mode on, but still no result
The main reason why I'm still looking for an unpaid solution is that apart from this one error, the phone is like brand new, everything works fine
ok, so if I understad the problem shows up after you replaced the LCD display? So do you really think is more software related than hardware? I personally would send it to diagnose and repair.
DallasCZ said:
ok, so if I understad the problem shows up after you replaced the LCD display? So do you really think is more software related than hardware? I personally would send it to diagnose and repair.
Click to expand...
Click to collapse
The thing is it didn't show up immediately, I had used the phone for some time with no errors before it first occured
Also, since the new LCD was set, I haven't done any physical damage to it, I've never dropped or sunk the phone
Since you guys mostly advise me to send it, I guess that's what I will have to do
fengels said:
The thing is it didn't show up immediately, I had used the phone for some time with no errors before it first occured
Also, since the new LCD was set, I haven't done any physical damage to it, I've never dropped or sunk the phone
Since you guys mostly advise me to send it, I guess that's what I will have to do
Click to expand...
Click to collapse
While you were replacing screen, did you turn your device off and disconnect the battery? and i think cleaning all cables coming from LCD and related sockets on motherboard can help. Use thinner or alcohol and if you wanna use thinner be careful so it wouldn't touch anything except golden contacts. Thinner is dangerous and affects ur phone color and plastic parts.
Erfan_rv said:
While you were replacing screen, did you turn your device off and disconnect the battery? and i think cleaning all cables coming from LCD and related sockets on motherboard can help. Use thinner or alcohol and if you wanna use thinner be careful so it wouldn't touch anything except golden contacts. Thinner is dangerous and affects ur phone color and plastic parts.
Click to expand...
Click to collapse
I did turn the device off, but I didn't take the battery off, since it's strongly glued to the phone's body, and I didn't want to damage it
Anyway, could not taking the battery off really be the reason?
As for cleaning, I did it by simply blowing out all the potential dirt, I'm inexperienced in thinner and alcohol cleaning
fengels said:
I did turn the device off, but I didn't take the battery off, since it's strongly glued to the phone's body, and I didn't want to damage it
Anyway, could not taking the battery off really be the reason?
As for cleaning, I did it by simply blowing out all the potential dirt, I'm inexperienced in thinner and alcohol cleaning
Click to expand...
Click to collapse
I am not sure butbon some phones it damages screen. I've seen this on laptops. But anyways its done. Open ur phone and use alcohol. put 2 drops of alcohol on each socket and flat cable connectors and brush it with a soft brush. u don't want to bent any golden contact. It's last thing u can do to fix it without paying for hardware related stuff.
Erfan_rv said:
I am not sure butbon some phones it damages screen. I've seen this on laptops. But anyways its done. Open ur phone and use alcohol. put 2 drops of alcohol on each socket and flat cable connectors and brush it with a soft brush. u don't want to bent any golden contact. It's last thing u can do to fix it without paying for hardware related stuff.
Click to expand...
Click to collapse
Well, will definitely try it then, but what alcohol? Does it need to be something specific?
fengels said:
Well, will definitely try it then, but what alcohol? Does it need to be something specific?
Click to expand...
Click to collapse
Just regular alcohol that drug stores sell. for using on injection. sorry my English is awful.
Related
Since the last few days I've been getting some strange issues with my touchscreen. Sometimes parts of the screen (or the full screen) do not respond, and even the softbuttons are affected. When I take the phone out of my pocket, it either responds normally (I use pattern lock) or tries to use the emergency dialer or emergency contacts, and sometimes even tries to call a number from the emergency dialer (number 2 and luckily not 112..)
When in the launcher, it sometimes opens an app (like my calendar) and slowly scrolls either sideways or vertically. Turning the screen off and on again once or twice usually solves it for a (short) while.
I've already read some threads about it and ruled out the following causes:
The phone is not connected to any charger when this happens.
It still happens after cleaning the screen (just with a cloth, no liquids)
It still happens after disabling CPU Tuner. I didn't overlock the system, but used some custom power settings and different governors which apparently can also affect this behaviour.
The battery is still original since nowadays I prefer to use external chargers instead of buying a big battery for every new phone
The only things that changed recently are:
I installed the OwnCloud app, but that doesn't seem related.
We moved to another office building, in which the carpet generates more static electricity.
I gained some weight which may put a bit more pressure in my pant pockets than before
It started happening a few days ago, after using the .215 ICS leak for a few weeks without issue. I seem to get the problem less at home than I do at work, which makes me think it's either the static electricity or CPU governor (since battery percentage is lower by the time I get home again, so it might use a different governor). However, I've been using CPU Tuner for quite some time before this issue started, and the issue persists after disabling it.
So I am guessing it's any of the following causes:
Static electricity
Keeping the phone in my pant pockets which may put some pressure on the screen
A problem with the battery or screen somehow (moisture?)
Some other hardware issue
Some software issue
Does anybody have any tips or other ideas about this? Thanks in advance.
Edit: I enabled some development options to show touch pointer location (white dot) and trails. Screenshot added. Phantom touches seem to be focused in the bottom center part of the phone, which is probably around where I grap it when I take it out of my pocket. Trails usually disappear the next time you touch the screen, but in this case the trails kept growing / adding. I made some real swipes (upper half of the screen) and they 'stuck' without the phone responding to them (the application did not scroll) due to the parallel phantom touches in the bottom. In this case the phantom touches blocked my real input, in other cases they cause some behaviour (scrolling etc.). However, sometimes when the screen is not responding, there are no phantom touches visible in this display mode.
Edit 2:The no-touch input problem seems to be 'triggered' most of the time I open the keyboard. Sometimes this is followed by the phantom touches, but usually they start occuring in the portrait mode lock screen.
Sjaakbanaan said:
Since the last few days I've been getting some strange issues with my touchscreen. Sometimes parts of the screen (or the full screen) do not respond, and even the softbuttons are affected. When I take the phone out of my pocket, it either responds normally (I use pattern lock) or tries to use the emergency dialer or emergency contacts, and sometimes even tries to call a number from the emergency dialer (number 2 and luckily not 112..)
When in the launcher, it sometimes opens an app (like my calendar) and slowly scrolls either sideways or vertically. Turning the screen off and on again once or twice usually solves it for a (short) while.
I've already read some threads about it and ruled out the following causes:
The phone is not connected to any charger when this happens.
It still happens after cleaning the screen (just with a cloth, no liquids)
It still happens after disabling CPU Tuner. I didn't overlock the system, but used some custom power settings and different governors which apparently can also affect this behaviour.
The battery is still original since nowadays I prefer to use external chargers instead of buying a big battery for every new phone
The only things that changed recently are:
I installed the OwnCloud app, but that doesn't seem related.
We moved to another office building, in which the carpet generates more static electricity.
I gained some weight which may put a bit more pressure in my pant pockets than before
It started happening a few days ago, after using the .215 ICS leak for a few weeks without issue. I seem to get the problem less at home than I do at work, which makes me think it's either the static electricity or CPU governor (since battery percentage is lower by the time I get home again, so it might use a different governor). However, I've been using CPU Tuner for quite some time before this issue started, and the issue persists after disabling it.
So I am guessing it's any of the following causes:
Static electricity
Keeping the phone in my pant pockets which may put some pressure on the screen
A problem with the battery or screen somehow (moisture?)
Some other hardware issue
Some software issue
Does anybody have any tips or other ideas about this? Thanks in advance.
Edit: I enabled some development options to show touch pointer location (white dot) and trails. Screenshot added. Phantom touches seem to be focused in the bottom center part of the phone, which is probably around where I grap it when I take it out of my pocket. Trails usually disappear the next time you touch the screen, but in this case the trails kept growing / adding. I made some real swipes (upper half of the screen) and they 'stuck' without the phone responding to them (the application did not scroll) due to the parallel phantom touches in the bottom. In this case the phantom touches blocked my real input, in other cases they cause some behaviour (scrolling etc.). However, sometimes when the screen is not responding, there are no phantom touches visible in this display mode.
Edit 2:The no-touch input problem seems to be 'triggered' most of the time I open the keyboard. Sometimes this is followed by the phantom touches, but usually they start occuring in the portrait mode lock screen.
Click to expand...
Click to collapse
clean you phone with an air duster than a alcohol swab make sure you dry it quickly and use 72% not 90%. make sure you get the corners... get a screen protector and apply that as well. then sbf to 217... and wipe data,,,, that should work.
if not it could be the ribbon cable,,, it may be frayed...
how to fix
http://forum.xda-developers.com/showthread.php?t=1584260
where to get the part
http://cellphone-repair-shop.com/motorola-droid-4-lcd-screen/
myfishbear said:
clean you phone with an air duster than a alcohol swab make sure you dry it quickly and use 72% not 90%. make sure you get the corners... get a screen protector and apply that as well. then sbf to 217... and wipe data,,,, that should work.
if not it could be the ribbon cable,,, it may be frayed...
how to fix
http://forum.xda-developers.com/showthread.php?t=1584260
where to get the part
http://cellphone-repair-shop.com/motorola-droid-4-lcd-screen/
Click to expand...
Click to collapse
Thank you, let me try that. Couldn't find the right alcohol pct. so I'd have to use some generic screen cleaning liquid, would that be okay as well?
My screen was having issues too. So I turned the dot thing on from the dev part as well. The dot seems to freeze as I'm opening my keyboard. And the dot stays frozen in place until I close the scree again. Any ideas on how to fix it? Also if the screen is open and I touch a spot nothing happens, but then when I close the screen it will sense correctly where I touched while it was open.
Sounds like the same problem, so I'm getting the feeling it might be due to the connectors rather than the screen digitizer itself. After cleaning it, I didn't have any issues for a while, but they started occurring again now.
The replacement part is not available right now, a bit expensive, and excludes the price for the required tools which I don't have yet. Warranty may be tricky as I didn't get my phone from Verizon directly. So if it turns out to be a connector issue I will say goodbye to the Droid family and just get another non-QWERTY phone.. at least until Motorola starts selling them (as 'Milestone' since 'Droid' is a Verizon brand) in Europe again. The Droid 4 is the best phone I ever had, this is potentially making it unusable for me though. Glad I didn't order a Lapdock yet!
Motorola will repair your phone for 168... out of warranty and all... I found this cheaper and easier then fixing it myself and guaranteed done right in 5-7 days..
Sent from my DROID4 using xda app-developers app
Mine is still within the one year warranty. So I want to send it in. But I'm afraid they will check for the root stuff and they will consider voiding my warranty because I was rooted. I unrooted and did a factory reset to see if it would fix the issue. So this is my only chance left. I heard clearing the data wouldn't remove the qe process they use to know that I'm rooted. So I'm not sure if its worth the chance.
Flash SBF restores everything to my knowledge. No way to see what happened before the SBF flash.
I read in the original post for the DROID 4 ICS root tool that a sbf will not remove the part that says you were rooted at one point. I checked that first. An sbf flash is really easy. I was really hoping that it would work.
they dont take the time to check that stuff... if you sbf they wont know a thing...
bty found what u need on the cheap
Motorola DROID 4 XT894 Flex Cable Ribbon 27$
http://www.ebay.com/itm/Motorola-DROID-4-XT894-Flex-Cable-Ribbon-/150849219594
If they don't check it then why should I even bother? Does an sbf change something a factory reset doesn't? I've already reset it. I'll look into the fix though. It will depend on if I have the tools to do it or not.
SBF/fastboot will revert rom changes.
About that ribbon cable how would that work as the lcd is fused to the cable?
The Old One said:
SBF/fastboot will revert rom changes.
About that ribbon cable how would that work as the lcd is fused to the cable?
Click to expand...
Click to collapse
Cant be... it is glued in place and has connectors... how else could he sell you the cable by itself... http://www.ifixit.com/Teardown/Motorola-Droid-4-Teardown/7759/1
Just to weigh in on the whole root checking thing, SBFing or fastbooting back to stock DOES NOT remove evidence of root. qe still picks it up somehow in stock recovery.
That being said, they cannot void your hardware warranty for software modifications, it's the law (in the U.S.)
Of course, if you somehow softbrick your phone, they have no obligation to help you.
Edit: Just to clarify, I tried this myself just this morning. Full SBF back to stock + a factory reset, and qe shows 0/1, which indicates currently unrooted but previously rooted. No idea how their security works, but it does.
podspi said:
Just to weigh in on the whole root checking thing, SBFing or fastbooting back to stock DOES NOT remove evidence of root. qe still picks it up somehow in stock recovery.
That being said, they cannot void your hardware warranty for software modifications, it's the law (in the U.S.)
Of course, if you somehow softbrick your phone, they have no obligation to help you.
Edit: Just to clarify, I tried this myself just this morning. Full SBF back to stock + a factory reset, and qe shows 0/1, which indicates currently unrooted but previously rooted. No idea how their security works, but it does.
Click to expand...
Click to collapse
your right but most ppl dont inspect the phone that hardcore... it takes time, and time is money
Yes
Sent from my DROID4 using xda premium
myfishbear said:
your right but most ppl dont inspect the phone that hardcore... it takes time, and time is money
Click to expand...
Click to collapse
I agree it's probably not anything most people need to worry about... I still plan on sending my D4 in before the warranty is up, I've been having terrible wifi + 4G drops, even on stock (that's why I fastbooted in the first place)
I am a bit nervous though, because I've heard horror stories about Moto replacements. That being said, if Ops phone is under warranty, I'd send it in rather than trying to repair it. If it isn't under warranty, then I'd go for the flex cable, the Moto phones are built well and reasonably easy to work on.
Sent from my Galaxy Nexus using xda app-developers app
I probably have some kind of warranty with the seller, not with Moto directly as I have no way of obtaining a QWERTY phone from them (they don't sell those in Europe for some reason). But I really can't miss my phone for an extended period of time, so I'd either need to switch to an old one while I'm waiting, or get a new one.
Since I don't have the tools available to open the phone properly and I don't want to spend any more money on this thing, I'll probably sit it out until it breaks. For now, switching the screen on and off one or two times seems to 'solve' it.
Sjaakbanaan said:
I probably have some kind of warranty with the seller, not with Moto directly as I have no way of obtaining a QWERTY phone from them (they don't sell those in Europe for some reason). But I really can't miss my phone for an extended period of time, so I'd either need to switch to an old one while I'm waiting, or get a new one.
Since I don't have the tools available to open the phone properly and I don't want to spend any more money on this thing, I'll probably sit it out until it breaks. For now, switching the screen on and off one or two times seems to 'solve' it.
Click to expand...
Click to collapse
all u need is a $0.60 guitar pic and a t5 screwdriver(can find at home improvement store). none of those silly tools they try to sell you help that much
myfishbear said:
all u need is a $0.60 guitar pic and a t5 screwdriver(can find at home improvement store). none of those silly tools they try to sell you help that much
Click to expand...
Click to collapse
I still have tons of guitar picks so I just ordered a Torx set for this and future problems.. hope that pushing the connector around a bit can solve it already.
Hello, I tried alot and hopefully someone can help me at my problem.
Mx Xperia Z had a water damage. At disassembling and cleaning the phone with isopropanol I scratched both data cables.
The phone is working again (everything) but now I have one problem. The screen is flickering at some colors at some spots as seen on the picture.
I think its because scrachting the data cables. Does someone knows for sure or with a high possibility what exactly could it be - Am I right with the data cable and what can I do?
I couldnt get the cable without display and just want my phone back 100% to work.
I would be really happy and thankful for some purposeful tips or especially for the final tip what can help me.
Best wishes
lerush from germany
ps. As seen in the pictures. Its not in every color and not in every position of the screen. The flickering is a combination of color and location on the display.
pps. The flickering is sometimes getting stronger or lesser strong depends on the pressure on the phone / backplate. I´m nearly 100% percent sure it´s the data-cable. I added last picture after prssing backplate back on the phone. What can I do with the datacable? - Is it the datacable?
i do have same problem....no a single reply to this problem....did u got any solution for this problem plz reply
mischs said:
Hello, I tried alot and hopefully someone can help me at my problem.
Mx Xperia Z had a water damage. At disassembling and cleaning the phone with isopropanol I scratched both data cables.
The phone is working again (everything) but now I have one problem. The screen is flickering at some colors at some spots as seen on the picture.
I think its because scrachting the data cables. Does someone knows for sure or with a high possibility what exactly could it be - Am I right with the data cable and what can I do?
I couldnt get the cable without display and just want my phone back 100% to work.
I would be really happy and thankful for some purposeful tips or especially for the final tip what can help me.
Best wishes
lerush from germany
ps. As seen in the pictures. Its not in every color and not in every position of the screen. The flickering is a combination of color and location on the display.
pps. The flickering is sometimes getting stronger or lesser strong depends on the pressure on the phone / backplate. I´m nearly 100% percent sure it´s the data-cable. I added last picture after prssing backplate back on the phone. What can I do with the datacable? - Is it the datacable?
Click to expand...
Click to collapse
You damaged lcd flex cable (the black one on the right side) while removing your battery. I think that you don't have many options, you must change that cable (complete lcd). You can try with adding some thin tape on that scratch, and try with reconnecting that flex cable (see if the connectors on the mbo r damaged). Good luck bro.
the same problem with Z1
Hi,
i have the same problem but with Z1. I replaced display with touchscreen and i can see the same effect of flickering, stretching.
In my case, when phone is working longer I have more flickering, up to the moment when i can not see anything. The back side of phone is getting warm (around NFC logo). Also i got more flickering when on screen are pictures, icons with high resolution. Simple text are almost always clear.
Is it possible, that other thing than lcd cable is the problem?
My doubt is warming of the phone and that i got more flickering with time.
Also supplier wrote to me , that they check every single part before sending. I can not notice any visual signs of damage.
beejay77 said:
Hi,
i have the same problem but with Z1. I replaced display with touchscreen and i can see the same effect of flickering, stretching.
In my case, when phone is working longer I have more flickering, up to the moment when i can not see anything. The back side of phone is getting warm (around NFC logo). Also i got more flickering when on screen are pictures, icons with high resolution. Simple text are almost always clear.
Is it possible, that other thing than lcd cable is the problem?
My doubt is warming of the phone and that i got more flickering with time.
Also supplier wrote to me , that they check every single part before sending. I can not notice any visual signs of damage.
Click to expand...
Click to collapse
I have the exact same problem, I replace a broken screen and have the same symptoms than yours. Did you find a solution?
new part
dghgomez said:
I have the exact same problem, I replace a broken screen and have the same symptoms than yours. Did you find a solution?
Click to expand...
Click to collapse
Suplier send to me new part. It was working good.
beejay77 said:
Suplier send to me new part. It was working good.
Click to expand...
Click to collapse
I changed the screen for a new one, now is working great. Thanks!
So one day after working out I took out my phone from my pocket and basically the screen wont turn on at all. upon further inspection it looks like that there is a very VERY minor scratch UNDER the screen ranging from right above the home button from the left to right corner. it is barely visible and you have to look at it in the perfect angle just to see the crack. I am freaking out and not sure what I should do. The phone will turn on and everything and it seems like i can actually touch things on the phone and I will hear feedback from it but just no image will display at all. It is a blank screen as if the phone is turned off. Any ideas on how to fix this? or would I need to try to fix the screen all together?
blackguy101 said:
So one day after working out I took out my phone from my pocket and basically the screen wont turn on at all. upon further inspection it looks like that there is a very VERY minor scratch UNDER the screen ranging from right above the home button from the left to right corner. it is barely visible and you have to look at it in the perfect angle just to see the crack. I am freaking out and not sure what I should do. The phone will turn on and everything and it seems like i can actually touch things on the phone and I will hear feedback from it but just no image will display at all. It is a blank screen as if the phone is turned off. Any ideas on how to fix this? or would I need to try to fix the screen all together?
Click to expand...
Click to collapse
Sounds like what happened on my S4... when taken to AT&T they said it was a pressure crack. That's not the glass, that's the screen itsel lf possibly due to excessive heat OR if something heavy was left on it (or not that heavy, just on top of the phone for quite a while). Either way, you would need the screen replaced or you can take it to AT&T and see what you can do This is only from my own experience and knowledge, however my S4 broke due to presumed heat (don't know how) and nothing on it, though AT&T refuses to rule that possibility out. Sorry if I couldn't help too much
SkyAttacksX said:
Sounds like what happened on my S4... when taken to AT&T they said it was a pressure crack. That's not the glass, that's the screen itsel lf possibly due to excessive heat OR if something heavy was left on it (or not that heavy, just on top of the phone for quite a while). Either way, you would need the screen replaced or you can take it to AT&T and see what you can do This is only from my own experience and knowledge, however my S4 broke due to presumed heat (don't know how) and nothing on it, though AT&T refuses to rule that possibility out. Sorry if I couldn't help too much
Click to expand...
Click to collapse
You helped do not worry! So I called samsung and when I explained how exactly the crack appeared, he told me that I could send it in and they can see what they can do (I was kinda nervous because I was rooted but I was able to odin it back to stock thank god its not hard at all to do even without what is viewable on the screen lol) The rep told me something along the lines of it could be either dead pixles is what I am seeing and not a crack. I kinda doubt thats why its like that but idk. He said that when samsung gets it they will do a hardware check and if they can determine if the crack was not made due to me dropping it then they will fix it. As for how true this is I have no idea! I never in my life had to use a warranty before so im scared to find out what they say!
blackguy101 said:
You helped do not worry! So I called samsung and when I explained how exactly the crack appeared, he told me that I could send it in and they can see what they can do (I was kinda nervous because I was rooted but I was able to odin it back to stock thank god its not hard at all to do even without what is viewable on the screen lol) The rep told me something along the lines of it could be either dead pixles is what I am seeing and not a crack. I kinda doubt thats why its like that but idk. He said that when samsung gets it they will do a hardware check and if they can determine if the crack was not made due to me dropping it then they will fix it. As for how true this is I have no idea! I never in my life had to use a warranty before so im scared to find out what they say!
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If you see the crack under the screen when it's off then I'm pretty sure that's not dead pixels, I would show you my S4 but my dad has it in custody to get it fixed and sell it sometime in the future... basically, everytime I rebooted the phone, more cracks came, and then they grew. I'm glad I could help though and I hope that the warranty covers it even with Odin flash, however root is within the system I believe so even a clean Odin flash may remove root but not all traces Hopefully they won't bother checking the entire system for traces, but if they do... thennnn you're kinda screwed sadly. Considering you're sending this to the actual manufacturer (Samsung) instead of the carrier (AT&T) then it is very likely that they will find out about the root. Whether they really care? (Which they probably do, screw your enterprising ways Samsung) That's up to them now. I wish you the best of luck!!!! Tell me how it goes
My nexus 6 falled from my hand to a small puddle of rainwater like for 15-25 seconds, i picked off it then i saw that all works normally i dried it with my shirt and, saved it in to my pocket after a few minutes i wanted to do a phone call but saw that the screen were all black and showing some lines i went to my house and tried some times to turn it on but anything worked, then i left it in a container with rice for 24 hours today i tried to turn it on but it is not working , when i push the On button it just show some lines with a very light green/yellow background and the green notification Led is turned on. What i can do? what is happening to my nexus?i need to buy a new screen? is there another way to save my phone?
Any suggestion?
Hope someone could help me
i had taken some photos but i can't post it due to the restrictions of a minimum of 10 post in the forum but there is an album with two photos of the nexus in my profile.
It could be the screen. Mainboard is also a possibility here. Someone is going to have to look at it and see what's wrong.
Strephon Alkhalikoi said:
It could be the screen. Mainboard is also a possibility here. Someone is going to have to look at it and see what's wrong.
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Thank you so much for answering, by the way i have posted some images of the phone in an album in my profile.
Rule of thumb with possible water damage is NOT to turn the phone on until it is dry. By turning on the Nexus, you guaranteed yourself a repair bill at best, or having to purchase a new phone at worst. Looking at the pics in your profile, your problem is on the motherboard. Someone will have to take the device apart and look at it to be sure, but you're likely looking at a motherboard replacement.
If you have a warranty, try using it.
Strephon Alkhalikoi said:
Rule of thumb with possible water damage is NOT to turn the phone on until it is dry. By turning on the Nexus, you guaranteed yourself a repair bill at best, or having to purchase a new phone at worst. Looking at the pics in your profile, your problem is on the motherboard. Someone will have to take the device apart and look at it to be sure, but you're likely looking at a motherboard replacement.
If you have a warranty, try using it.
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[UPDATE] First i opened the nexus and disconected the battery from the phone dried competely with a towel then i left the phone for half an hour in a warm place then i dried it a little more with a heat gun , after that i left it in a bag of rice for two days and today i taked out the nexus, conected it to the charger then the green led started to turn on again, left it like for 4 minutes charging and then the nexus suddenly turned on! with all functioning correctly the screen the sim wifi all! , i was so happy and lifted up the smartphone to look at it but then the screen started to show some blurred lines and blue colors and a little bit distorsioned graphic interface in the screen but with all elements in screen.
Now i turned off the nexus
The problem could be the flexor of the screen?
because when i removed the back cover of the nexus with a guitar pick maybe i damaged the flexor or something like that
What i should do?
BryanMXB7 said:
What i should do?
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As I've said repeatedly, get someone to look at it. With the symptoms you describe, there could be multiple causes, and only a technician or repair center can determine the actual cause.
Strephon Alkhalikoi said:
As I've said repeatedly, get someone to look at it. With the symptoms you describe, there could be multiple causes, and only a technician or repair center can determine the actual cause.
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Thank you
Don't get angry
It was the flexor , All works nice but the flash does not work
I will try to repair it
I'm not angry, but I don't like having to repeat myself. Anyway, let us know if you get the flash fixed.
Hi not many posts as always been a lurker. I recently changed 2 lcd's on 2 different phones. 1st one went fine, but the second on is just showing as if it has a smart case on it at all times meaning cant access the phones features. Tried a couple of troubleshooting steps but still no avail.
1. Different LCD on phone - still same fault
2. Removed proximity sensor - still same fault
3. tried darkening proximity let through on the glass - still same fault
4. Factory reset and cleared cache - still same fault
The customer did say this was playing up once she had broken the screen but though id tap into you experts knowledge to see if you had come across this before or what could i do to remedies this.
If i posted in wrong area appologies please advise where to post!
Many Thanks
Eddie
As far as I know, it senses magnetic fields in order to determine whether the cover is on or not.
I wouldn't think the magnetic sensor is in the screen, which it also doesn't appear to be.
I would look into troubleshooting there instead. Maybe try "resetting" it by putting a strong magnet to it? At your own risk, of course, though I wouldn't expect much to happen.
Replacing the sensor might be the only way out, and it's probably soldered to the board.
Foscot thanks for your reply, will look into this and see if i can get some results. Will post to confirm.
Foscot said:
As far as I know, it senses magnetic fields in order to determine whether the cover is on or not.
I wouldn't think the magnetic sensor is in the screen, which it also doesn't appear to be.
I would look into troubleshooting there instead. Maybe try "resetting" it by putting a strong magnet to it? At your own risk, of course, though I wouldn't expect much to happen.
Replacing the sensor might be the only way out, and it's probably soldered to the board.
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Hi Foscot, a few updates, i noticed the liquid indicator is red so it seems that some damaged must of been caused there, mostly at the bottom of the handset. I cleaned with alcohol and the handset come to light and was working with full screen but then went back to its flip case state. i am thinking maybe changing the sub pba (if i can find one)
Thanks for your help
Will post updates.
lyncomm said:
Hi Foscot, a few updates, i noticed the liquid indicator is red so it seems that some damaged must of been caused there, mostly at the bottom of the handset. I cleaned with alcohol and the handset come to light and was working with full screen but then went back to its flip case state. i am thinking maybe changing the sub pba (if i can find one)
Thanks for your help
Will post updates.
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Makes a lot of sense. Water shorted out the magnetic field sensor, which has caused it to always sense the flip case. New PBA is likely the only fix.
Make sure to keep me updated, it's quite interesting
Foscot said:
Makes a lot of sense. Water shorted out the magnetic field sensor, which has caused it to always sense the flip case. New PBA is likely the only fix.
Make sure to keep me updated, it's quite interesting
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All good it seems, i doused in alcohol and gave it a good clean and charged over night now 100% battery with no flip case problem! sensor must be sorted ! going to give back to customer and hopefully all stays well. Many thanks for your help!
Hi. Interesting post. Can you tell me which part of the phone you cleaned with alcohol? Have the same problem with my p9 plus which thinks the flip case is on. Disassembled much of the phone and tried to clean it with paper and alcohohol but with no result. Also tried putting a magnet near the phone.
Update. Disassembled the phone and cleaned all the parts on the lower side of the phone including the board and now it works again.