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I've got an annoying problem with my phone where the Wifi turns off when my phone is idle or asleep. This means my WhatsApp for Web disconnects and also my Moto Connect plays up too.
I've got the same problem at home, work and parents house so can't be an issue with all 3 networks. The keep wifi on during sleep option is set to Always before anyone mentions this to me.
Phone is running Lollipop 5.0 in the UK and is NOT rooted.
I noticed it doesn't happen when the phone is charging though.
Any ideas?
Right I've now tried changing the Sleep setting to Never but get the same problem.
Also tried connecting to the router via WPS but no luck.
Router is a Superhub 2. I've ruled out that it's the Superhub as I have a Samsung Galaxy S4 Mini that is running fine without a single drop out.
Definitely something Moto X related.
I've also tried on both the 2.4GHz and 5GHz bands with same results!
Try looking within the WiFi settings on the phone. Mine has this
. Added photo
Sent from my HTC One using XDA Free mobile app
Mine is identical to yours other than the fact that I don't have the wifi optimization option.
Right I've just cleared the cache as instructed by Motorola support.
Still have the same problem even after clearing cache.
Ok I can confirm that the issue goes away when in safe mode.
This is starting to piss me off as I don't have any way of checking if it's an app affecting my wifi disconnections!!!
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
Wutang200 said:
I've finally found and fixed the problem myself!!
I decided to turn my bluetooth on (even though it wasn't connected to any bluetooth devices). This seems to stop the phone from causing the wifi to go to sleep!
It seems like it's a bug in the Moto X Lollipop firmware. How do I report bugs to Motorola??
It's funny how most say it's apps that cause strange behaviour but for me it's been the actual Android firmware each time I've ever had an issue!
I hope it gets fixed soon.
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It's a known bug of 5.0, and already fixed for 5.1. Source, at the "Bug fixes section".
Great that you found a workarround.
Cheers!
Manuel.
Hey glad to know it's a well known bug. The work around still doesn't work. It still keeps disconnecting all the time! Driving me mad!! If the 5.1 update doesn't fix it for me, I'll need to try and get a refund and go for something else. Shame as I really like the Moto X but I can't live with an issue as stupid as this!
I'm not sure Motorola are aware of this issue at all. See their comment below from one of their support staff I'm speaking to now:
Santhosh: We have not received any reports regarding Wi-FI issue after the Android Lollipop update but please give me a moment I will provide the solution for this issue.
His solution for the issue was to get me to do a factory reset lol. I already did this when I first got updated to Lollipop!!
Going to try doing another one now to see if it actually makes any difference. Then will install a few apps at a time or something.
I am connected to WiFi just about all of time, and I have never experienced this.
Right I've done a factory reset and started completely afresh with none of my data or apps restored. WiFi has been solid; I've not had a single drop out!
I'm going to install just a couple of apps at a time and keep an eye out if the issue comes back until I find the culprit.
Hi
My phone was perfect (until now) with the WIFI since november 2014 even after I upgraded it to 5.0
But today, it suddenly starts with this problem by itself. so I restored it to factory defaults with no luck, I installed a new firmware, and still has the bug.
So, why it shows up until now by itself without any mod, app or update?
Sorry for my English.
Today I upgraded it to 5.1 and the issue persists
I had to back to stock 4.4.4. and now my wifi has been fixed so far, working good without interruption until now.
I hope this has fix the problem from sourse, and I'll wait a few days to upgrade it again.
EDIT: Has been a month since my downgrade to 4.4.4. and my WIFI still rocks.
Just want to say that I'm having the same issue since the update to 5.1. Wifi is set to be always on during sleep, but I regularly wake up my phone only to find it connected to 4G, and switching to wifi a few seconds after waking up.
I'm on a locked bootloader (unrooted of course). I did a full reset after the update...
I'm sorry to say that I've seen more little glitches since 5.1 than anything I noticed on 5.0.
EDIT: another issue I'm having is the stock mail client not syncing saying that there is no network connection. My exchange account (push) works fine however...
Just to say the issue has started for me too since the update to 5.1.
I've done 2 factory resets but no luck trying to fix this very annoying problem.
Motorola have asked me to send my phone in for repair so I'll try that and see what happens.
Hey. So I've faced a kinda strange issue. The watch seems to be connected to the phone, everything is okay. I get notifications etc. However, once i try to use "Ok, Google", it seems that simultaniosly the watch looses it's connection and i get that red circle trying to hear me out and, finally, no connection with crossed cloud logo. This situation occurs when wifi is turned off\automatic\forced to my local wifi. My cellphone is Xiaomi mi note. Please advise if any1 of you had the same problem and how can it be solved.
DrStrangeluv said:
Hey. So I've faced a kinda strange issue. The watch seems to be connected to the phone, everything is okay. I get notifications etc. However, once i try to use "Ok, Google", it seems that simultaniosly the watch looses it's connection and i get that red circle trying to hear me out and, finally, no connection with crossed cloud logo. This situation occurs when wifi is turned off\automatic\forced to my local wifi. My cellphone is Xiaomi mi note. Please advise if any1 of you had the same problem and how can it be solved.
Click to expand...
Click to collapse
I had that issue.. tried everything, finally did a factory reset - has not happened after that.
PG101 said:
I had that issue.. tried everything, finally did a factory reset - has not happened after that.
Click to expand...
Click to collapse
Factory reset = restore default from the menu, i presume?
Okay, the solution to the issue occured in the manner i did not expect it to be. I should have activated the voice recognition thru BT devices. (google->settings->voice). However, since i own a chinese phone - that topic may rise on phones without preinstalled g-apps (and google search bar accordingly). So in case any1 has that problem - check that bar.
DrStrangeluv said:
Okay, the solution to the issue occured in the manner i did not expect it to be. I should have activated the voice recognition thru BT devices. (google->settings->voice). However, since i own a chinese phone - that topic may rise on phones without preinstalled g-apps (and google search bar accordingly). So in case any1 has that problem - check that bar.
Click to expand...
Click to collapse
Wrong. Didn't solve the problem.
DrStrangeluv said:
Wrong. Didn't solve the problem.
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Click to collapse
Were you able to solve the problem?
triolight said:
Were you able to solve the problem?
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Click to collapse
No. The problem occurs randomly, plus I swap firmwares on my phone, so there is none "stable" source of problems. On the other hand i believe that it happens less nowadays. mb android_wear.app did something to this, or watch firmware.
Hi all, Since I upgraded my stock unrooted Verizon N6, my Bluetooth does not pair with any device at all. Does anyone else have this issue? I searched for a similar thread, but could not find one, so my apologies if this is duplicative. Any help is appreciated.
johnplopez said:
Hi all, Since I upgraded my stock unrooted Verizon N6, my Bluetooth does not pair with any device at all. Does anyone else have this issue? I searched for a similar thread, but could not find one, so my apologies if this is duplicative. Any help is appreciated.
Click to expand...
Click to collapse
will try now with my anker bluetooth speaker..
im on stock mmb29k...
il let you know if i have the issue
edit
mine paired
What do you mean by upgraded? OTA update, or did you flash a rom? The only issue I've ever had is Bluetooth disconnecting/ reconnecting. Has become an alarm saying I should reboot, lol. Works fine afterwards.
It was an OTA update. Cannot pair with any Bluetooth device.
Larzzzz82 said:
What do you mean by upgraded? OTA update, or did you flash a rom? The only issue I've ever had is Bluetooth disconnecting/ reconnecting. Has become an alarm saying I should reboot, lol. Works fine afterwards.
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I noticed my Plantronics Legend connecting/disconnecting a lot yesterday and a reboot fixed it too. Sounds like that is a good gauge.
JimSmith94 said:
I noticed my Plantronics Legend connecting/disconnecting a lot yesterday and a reboot fixed it too. Sounds like that is a good gauge.
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So I went to the Google Forums page, wiped cache. Didn't work. Factory reset the device and did not restore previous settings. Treated it as a new phone setup. Problem solved. It appears as though a 3rd party app conflicts with the Bluetooth. I've been kind of picky which apps I reinstalled, so so far, so good.
Hello everyone,
I'm having major issues with my Nexus 6 over the past 3 weeks or so.
I've had this phone for almost 2 full years now and love it, however, over the past 3 weeks the bluetooth function keeps turning off when I reboot my phone every night.
It NEVER did this in the past 2 years. Only the last 3 weeks. It seems to be some sort of battery saving feature, I would presume.
What drives me nuts, is I always like to have my bluetooth on, since I get in my truck and it auto connects to my GMC IntelliLink (which is also a problem).
So does anyone know why, all of a sudden, after reboot, bluetooth defaults to off and I have to manually turn it on every time? My Nexus 6 has been flawless up until now.
I've looked everywhere for an "auto start" option for bluetooth, but cannot find one. I have ZERO idea how this happened all of a sudden. I've been running the same ROM since last February with no problems (ROM screenshot attached).
As for my bluetooth truck problem, that started today. All of a sudden "phone audio" will not let me select the box, only "Media Audio" and "Contact Sharing" boxes are selected. Thus my Pandora plays over bluetooth, but my phone calls will not.
Also my Bose Quiet Comfort headphones used to connect perfectly with my Nexus 6, now I'm at work and I notice if I turn the headphones off, then come back and turn on, it'll say "connected to Nexus 6", but the sound is playing through the phone instead of the headphones, even though the bluetooth connection has been established.
Again, this is only over the last few weeks.
Any help would be greatly appreciated.
I'm willing to update to a new ROM or do a wipe, I just tend to live by the motto "if it ain't broke, don't fix it"........ except now it is broke and I want to fix it.
Thank you-
Paste a logcat here. A dev could take a look and help you out.
or
Backup your stuff and do a clean install of a new pure nexus or whatever rom, if it's still present after that, maybe it's just your battery starts to dying after 2 years.
Edit: I'm using crdroid as daily driver and have no bt issues
So glad you posted this, I'm having the same issue! After either a restart or just a period of time my Bluetooth turns to disabled. It is especially frustrating as I have it connected to my watch, which allows me to unlock with smart unlock. When the Bluetooth is disabled, I have to punch my pin in.
I am on stock 7.1.1, February update. I am rooted and flashed the Echo Permissions Fix. I was going to flash stock again this morning, but decided to check here first for a solution. I am just happy to know that it's not just me.
That being said, like @MVLJR, I recently flashed PureNexus ROM and that for me is when this began. I flashed back to stock via flashall, but it has not stopped the problem. Could it be a PureNexus thing?
As we have PureNexus somewhat in common, I am doing some searching on that page. I had previously posted there about it, but I don't think I ever got a response. Someone mentions it on Page 3417, I'll keep reading to see if I find a solution.
My post, by the way, is on page 3420.
I had a problem like this on Pure Nexus and flashed back to stock (N6F26R) to see if the problem goes away...
Previously on stock (release before N6F26R) and never had an issue. I use Bluetooth with a watch, fitness band and sometimes my Wife's Ford...
Sent from my Nexus 6 using Tapatalk
@muiriddin, did the problem go away for you? Because I flashed back to stock and the problem persists.
@MVLJR, I suspect that the problem is Android Wear 2.0 on our phones. Do you have a smart watch?
Edit: On the PureNexus forum, people without Android Wear are also experiencing it. So back to the drawing board. I still do not think it is your ROM.
Reading this thread reminded me of something I dealt with a while back, I don't know if this will do it for all of you, but I figured I'd post this. I screenshotted a reddit thread that fixed the problem for me. I can't remember if what I experienced was the same as all of you, and I am not having the problem now. But I hope this helps. Please see the attached screenshot.
I don't have an android watch, but I do have a fitbit and don't have any problems with it.
A little update, I cleared my Bluetooth cache and changed the name of my device, which seems to have helped.
My Bose headphones now autoconnect like before.
However, my Bluetooth still shuts off after reboot. My GMC Intellilink still won't let me select "Phone Audio" either.
I think I'm going to flash a new ROM this week, which sucks because I've grown attached to the Pure Nexus ROM.
Can someone show me how to post a logcat?
Thanks
This (and similar) bluetooth issues have been reported on the nougat product pages. It's not unique to PureNexus or the Nexus 6.
Reports are that 7.1.2 (beta) fixes the issue on devices that have access to it. Hopefully a fix comes down the pipe for the Nexus 6 as well, as I have some of the same issues.
Similar posts can be found on the nexus6 and googlepixel subreddit pages.
My question is, what prompted this?
I've had the same ROM for a year, no OTA updates. Had to be an app update, correct?
No other way to explain how it worked for a year, now problems all over the place
You've been using the same ROM, but updating the version of the ROM, correct?
And the ROM updates are based on updates made to Android by Google.
So if a bug makes it into Nougat, it will (generally) make it into the modified ROM as well.
Incorrect, I've been on the same version of Pure Nexus since last February, screen shot in original post
I take it the fix I posted didn't help? I was really hopeful that it was the same issue and that would fix it up.
I haven't tried it yet, at work right now, I'll give it a shot later.
I'll update my findings.
Thanks
Will keep my fingers crossed. One thing to note, when doing that fix, it *will* wipe your bluetooth auto-pair devices. So don't fret if nothing automatically connects afterwards. You have to repair everything.
It is not a new problem, there are many threads in the Q&A forum if you search. Here is one:
https://forum.xda-developers.com/nexus-6/help/bluetooth-off-reason-pattern-t3435436
(there are more links and suggested workarounds in that thread from me)
That said, installing the AW 2.0 DP 4 totally solved my BT disconnects from my Huawei watch and LG stereo headset.
The changelog on the latest Huawei AW 1.5 mentions BT issues, but I have not tried it.
AW 2.0 official is supposed to start rolling out OTA tomorrow, so we shall see. (finners crossed tite )
I'm on Jan 21 PN 7.1.1, latest AW app. I have no suggestions of those having issues with no Android Wear, but there are threads here with suggested workarounds that solved this for many of us before, you might want to check them.
@Morpherios and @MVLJR
I don't know if it's of any note, but one of the actions I attempted in trying to fix mine was to reset all network settings via the "More" option in Wireless & Networks settings (I backed up wifi settings in advance). That's essentially a nuking of all network settings, including wifi, cell, and bluetooth. It did not resolve my issue.
@Pkt_Lnt seems to be indicating that with updated AW on his watch, the disconnects are not happening. How the software on the watch (as opposed to the AW app on the phone) would be causing bluetooth to crash, I'm not sure. But it's not outside the realm of possibility.
larrysteeze said:
@Pkt_Lnt seems to be indicating that with updated AW on his watch, the disconnects are not happening.
Click to expand...
Click to collapse
My words were / are different than that:
AW 2.0 DP 4 totally solved my BT disconnects
That means they do NOT happen any more, since Dec 11, 2016 when I installed AW OS 2.0 DP4 was released and I installed it on my watch. Not. One. Disconnect. None. Nada. Zero. Zip. Zilch. Nein.. :victory:
BT devices communicate both directions. The watch CAN control the phone, and was turning off BT. It was obvious when it happened, when my headphones prompt "Out of Range, trying to connect" (I came to hate hate that voice prompt )
I would immediately open the AW app on the phone at disconnect and was prompted to turn on BT because it was off.
@Pkt_Lnt I completely agree that it BT communication is two-way...I stated that it's not outside the realm of possibility because there are a number of factors that could do it, including the phone receiving a message it simply doesn't know what to do with and causing a fault. This could explain my bluetooth share crash messages that I received on occasion.
It's encouraging to know that it's fixed with AW 2.0 for you. I hope it carries through to me when I get the update. If the OTA doesn't drop tomorrow, I may have to flash the DP as well.
My saved Bluetooth pairings keep disappearing in the Bluetooth settings since updating to Nougat, I think it's happening upon rebooting. It's annoying to have to keep pairing with my devices, especially the hands free link in the car! T719 on the German 7.0 firmware I believe, since that was the first to be released for the T719. Stock unrooted. Anyone else seeing this issue?
YrrchSebor said:
My saved Bluetooth pairings keep disappearing in the Bluetooth settings since updating to Nougat, I think it's happening upon rebooting. It's annoying to have to keep pairing with my devices, especially the hands free link in the car! T719 on the German 7.0 firmware I believe, since that was the first to be released for the T719. Stock unrooted. Anyone else seeing this issue?
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Click to collapse
Didn't happen to me but just so we know, after installing the nougat did you do a reset or something, like a clean install.
zeon22 said:
Didn't happen to me but just so we know, after installing the nougat did you do a reset or something, like a clean install.
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Click to collapse
Ah yes I did, I had to factory reset/wipe data because it wouldn't boot up after a dirty install. So I did start fresh, and everything else seems fine.
YrrchSebor said:
Ah yes I did, I had to factory reset/wipe data because it wouldn't boot up after a dirty install. So I did start fresh, and everything else seems fine.
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Click to collapse
Hmm so that's fine then. On top of that you are stock and unrooted
You can try 2 things
-In settings backup & reset- Do network settings reset This will as name suggests clear your wifi/ mobile data/bluetooth settings and passwords etc.
- Check if you have disabled any app which may be the cause or any app which may be causing this.
zeon22 said:
Hmm so that's fine then. On top of that you are stock and unrooted
You can try 2 things
-In settings backup & reset- Do network settings reset This will as name suggests clear your wifi/ mobile data/bluetooth settings and passwords etc.
- Check if you have disabled any app which may be the cause or any app which may be causing this.
Click to expand...
Click to collapse
Thanks for the ideas. No luck so far tho. I reset network settings, then paired with a Bluetooth speaker, rebooted, and sure enough the pairing is gone. I haven't disabled anything at all, for once I'm just running pure untouched stock unrooted lmao. I guess it could be a bug in this particular build? I have a T719. I'll look and see if it could be some app causing it, but I don't have too many apps, and definitely nothing too crazy lol.
YrrchSebor said:
Thanks for the ideas. No luck so far tho. I reset network settings, then paired with a Bluetooth speaker, rebooted, and sure enough the pairing is gone. I haven't disabled anything at all, for once I'm just running pure untouched stock unrooted lmao. I guess it could be a bug in this particular build? I have a T719. I'll look and see if it could be some app causing it, but I don't have too many apps, and definitely nothing too crazy lol.
Click to expand...
Click to collapse
You can check with other 719 users. Is this happening with wifi/5g wifi too btw?
Edit- Also found something, go to apps and select google backup transport and clear its cache and data the reboot. Might as well give this try as well
Not sure about wifi, haven't used it at all because my LTE is better than my home wifi. And I don't see that backup transport app here. Anyway, thanks for the ideas. Hopefully some other T719 owners will chime in.... I'm just not sure how many others there are. I do see a second Nougat build has been posted for my device, for United Arab Emirates, so maybe I'll install that one and see.
Same problem
Hi!
I have the same problem on my SM-T719.
Even after the second update just a month ago.
Sended it in to MOBYLIFE and they said that everything is fine and that it's my problem.
Even though I send them video proof of the opposite.
Sad...