My wife went to scan her ticket at the airport TSA podium and the screen reader could not read it. She had a paper ticket fortunately, so that worked fine. I suspect the plastic scratch cover that came with the phone is the problem, but when I try to get my finger nail underneath the white corner, it doesn't budge. She's had it since November and I can see some dirt getting in along the edges, but it's not enough. Any hints?
wave_sailor said:
My wife went to scan her ticket at the airport TSA podium and the screen reader could not read it. She had a paper ticket fortunately, so that worked fine. I suspect the plastic scratch cover that came with the phone is the problem, but when I try to get my finger nail underneath the white corner, it doesn't budge. She's had it since November and I can see some dirt getting in along the edges, but it's not enough. Any hints?
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If it has a white corner, that was supposed to be removed as soon as you opened it. I think that's a temporary shipping protector. Just keep picking at it
I have left mine on, and have had it since November as well. I have had issues at some stores, Target specifically with it reading the online gift card barcodes. It is usually because of the brightness setting of the display that causes it to fail to read. If you still can't get the plastic off, check and make sure you have the brightness at the highest level. That's what has fixed it for me when I have the issue.
BTW, I have both the original plastic with the white tab in the bottom left corner, and a case with another plastic cover on it. The brightness setting is usually what causes it to fail to scan properly.
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Recently I added a screen protector to my Alpine, and after that the screen started acting funny any time it was left alone. Removing the screen protector has made no difference.
After a short while of not being used, the screen becomes misaligned, for example if I leave it off for an hour, attempting to activate the start menu on the today screen will result in one of the today items being pushed, or attempting to select a number on the password entry will result in a different number being pressed.
The strange thing is I can re-align the screen through the control panel, but it will slowly go back to the way it was.
Anyone got any thoughts? At worst, I'll just refund it (I bought it where I work, and thats no problem) and get another handset, but if theres a fix I'd prefer to stick with my current handset.
Cheers in advance for any help!
I am not sure about this, but I had the same problem with Motorola A1000 touch screen - could it be that an excessive pressure was applied to one of the sides of the digitizer during the application of screen protector? The digitizer is glued on the LCD, there might be a remote chance that it has slid a little to one side. Also some extra glue could have shortened the contacts on the bottom part of the digitizer. I would try to clean it first with some anti-static liquid. Hope this helps..
Indeed, this sounds like there could be more pressure to one side of the screen than the other, hence the digitiser tries to adjust for the pressure difference and gradually falls out of sync.
Try reapplying your screen protector, more gently than last time if possible, but don't wipe from side to side, wipe from top to bottom with an even pressure. Also, try realigning the screen with the protector off before reapplying it.
I had a problem with my screen originally before I got my screen protector, insofar as I got that 'rainbow' pooling effect in the centre of the screen where the digitiser was touching the LCD layer - after about a week after application of the screen protector, however, the more even layer of tension provided by the protector somehow pulled the digitiser away from the LCD layer, so my screen has actually gotten better since then... That said, I could imagine that uneven tension on the top layer could lift the LCD and digitiser layers further away from each other on one side than on the other, causing the problem you describe here. If you can bear to, try using the phone for a couple of days without the protective top layer applied, and see if the alignment gradually slips out as it's doing at the moment.
I've been using the phone for the past two days without the protective cover on. I'm going to reapply it now and then see how it goes tomorrow. If its still screwed, I'll reflash it to the O2 ROM and refund it at work on Tuesday.
Got a replacement, so no problem now. Thanks for the help anyhow
I posted this in this thread, but I also wanted to post here to get feedback (agree/disagree) from others seeing the screen lift issue.
I've tried a few of the suggested fixes (shim, screw loosen/tighten, remove sponge, reheat glue) to fix my screen lift but the lift keeps coming back. On my device I can see a pronounced warp down the left hand side. Visible on both the screen frame and the plastic back case.
Removing the back case I see it warped on the left but straight on the right. I wonder if this is in fact the root cause of the lift. The warped case is applying force to the left side and the screen can't help but lift.
I've attached pictures to illustrate the issue. You can see (by the color of my fingertip) the amount of force I have to apply to press the left side flat. I think this is why the fixes are all temporary. The warped case will eventually win out against all fix attempts.
I actually don't want to RMA my device. I frankly can't be bothered to. However, if Google wants to send me a new back cover I'd happily accept it. I would imagine, though, that procedurally this would be problematic... you don't want customers taking the devices apart, it's unlikely they have cases lying about, and they have an RMA process in place that most likely is triggered by a clicking a single button on a form (least fuss).
Is anyone else seeing this warping?
The pictures I've attached show:
Looking down the left edge - you can clearly see the warp.
Looking down the right edge - no warp.
Side on of the left edge.
Side on of the right edge.
The left edge before and after pressing down with my finger.
I have experimented with various screen protectors on the Moto X. The one that I have on now covers the left side portion by the ear speaker. I have also seen screen protectors that purposely have this area cut out of the screen protector. I believe that this is where the light sensor is. I have been trying this screen protector out for a couple days (it is a anti-glare kind and is opaque) I have noticed that the active notifications don't come on as much...however, this may all be in my head. Curious if anyone else had tested this. See attached picture.
The screen protector I used ( Xtreme guard) has an extra area cut out to the left of the speaker, i guess for the proximity/light sensors..
and I don't have any issues with active notifications.. maybe you can cut it out?
That is the proximity / light sensor. Play with it when you're in a call - cover it up with your finger, and the screen goes off, remove your finger, and the screen comes back on. That's how your phone knows it's up to your face and to turn the screen off so you don't accidentally face dial. Some screen protectors don't affect it, others seem to. I don't doubt that your active notifications are funny if that piece is covered up. I had a tempered glass protector on that covered it. I had some issues with the screen not coming on when I took my phone away from the face to end the call. Sometimes active display would randomly turn on when the phone was sitting still on my desk. After I switched to a different brand that didn't cover it up, my problems went away.
Thank you for the info. I had a feeling that there was something up because it was acting a little random after putting that protector on. I don't think all companies really test their accessories on the phones they make them for...other than that they fit okay but not if they affect performance. Those test would take too much time. Funny thing is I got them from a Sprint store and they were $20 for two :/ . I found some, actually the exact one's Moto's sight selling, on Amazon for around six dollars something and they have a space cut out for that area.
I have always had my N6 in a basic spigen case, but noticed that one side is higher to the edge of the case than the other, I always thought it was the case. But the other day I looked a bit deeper and found that the screen is coming away from the body in the bottom right all the way up to the side buttons.
It is coming away from the thin black bezel as opposed to the coloured middle body. I first thought that maybe the LiPo was swelling and pushing it out (as it feels like it is forcing out as you can push it back down but springs straight back up again) so I took the back cover off and checked, the battery looks fine with no obvious puffyness.
So before I pull it fully apart to get at the screen:
How is the screen attached to that thin black bezel? Or, how is the screen adhered in place?
I have watched a few screen replacement videos but once they detach the screen from the middle body obviously they don't explain any further. I am hoping that the screen is adhered like the back panel so I can just clean and re-stick with new double sided tape.
I use my x4 since october and today I discovered it isn't 100% flat. When I put the phone screen down on the table I can fell little moves on opposite corners. I carry my phone in the front pocket and try not to make any pressure on it. I do not overheat my phone either. I can not see any bent on sides, it looks fine. Anyone having this issue too?
I haven't taken my phone out of the box yet but it could be from the camera 'bump' in the middle.
dougo007 said:
I haven't taken my phone out of the box yet but it could be from the camera 'bump' in the middle.
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"Flat" laying on screen. When you put your phone screen down and can't feel any moves, phone doesn't "swing" when you press any of its corners.