Hi.
Updated my phone to android pie via Hicare.
Now I have problem with camera.
I don't have stabiliser option in video settings anymore. No matter what resolution I choose.
There is no stabiliser option in settings.
Is this normal?
Video is shaking as hell...
I also did factory reset (full wipe) after pie update. Nothing helps.
Is stabiliser option missing on pie update or what?
Thanks.
I have the same problem.
Yesterday I shot a video and it was awful because the image was shaking all the time.
That didn't happen to me with Oreo.
Do you have option stabiliser in camera settings? For me it's missing.
Tried every option. Even factory reset.
Nothing. Now video recording is awful.
No, I haven't found that option in adjustments, although I don't remember if it was in Oreo.
It did work before and it doesn't now.
Edit: I think I've already found where the OIS setting is: I think it's the icon named "nivel de belleza" (in Spanish) maybe named "beauty level" in English.
I've done some quick tests and it looks like the image stabilizes as the "beauty level" increases.
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
tomzzi said:
Strange... But if I don't want to use beauty level? Stupid.
I will roll back to oreo and check if stabiliser is available option in settings.
Click to expand...
Click to collapse
And another problem, if we use the beauty levels (stabilizer) the highest quality must be 720p.
I will report it to Huawei. I want full HD with OIS like before.
Hi, my gf did the update to emui 9 on her p10 and has the exact same problem with stabilisation. Or should I say, with the non-stabilisation...Option has been removed and it's now not possible to make videos without shaking. I also have a p10 but still emui 8 and the option for stabilisation is here. And when we compare both results there is no way emui 9 has a big problem. Hope Huawei will make an update to fix this asap.
I've heard that on p20 and p30 (and probably all other new cellphones from Huawei), the AI manage automatically the stabilisation with NPU. Well it's fine, but the problem is that on our p10 that chip simply doesn't exist so what to expect..
I had just reported this issue via the Live Chat function in HiCare. The support agent told me that he will highlight the issue to the relevant department from his end. Hopefully we will get an update to fix this.
I also talked to the french hotline yesterday and I got an email few hours later saying I must do a factory reset and if it doesn't work to send my cellphone back to garantie...
I think they just don't know.
I talked about Kirin 960 and 970 and the guy at the hotline was impressed about how much I know about cellphones...please.
Hope your hotline is smarter than mine and they will fix it with an update.
@Hawkblesker
They dont know. I did factory reset after updating to 9.0 and its the same.
Now i will rollback to Oreo just to confirm that OIS setting is available in Android Oreo and not in Pie.
Also will contact Huawei support in my country.
Edit:
rolled back to android 8 and OIS stabiliser option is in camera as normal and it works. On android 9 this option is missing and its not working...
I have contacted them to report the issue and they say me that they are not aware of this incident.
He has asked me to restore the app camera, which has not solved anything as I already knew, and also wanted me to restore the phone, which I refused because I know that is not the solution.
I think it's important that we all report the problem to Huawei so they can do something about it.
It is unacceptable that an update causes the mobile to lose performance.
Please, let's make noise so they can fix it.
Regards.
I have sent email hour back to huuawei support about this problem.
Waiting for reply.
I will most likely replace my phone with other brand. Samsung maybe. Not sure. Was looking at S10e but is expensive. Other option is P20 pro. Not sure about Huawei.
Maybe Xiaomi. But camera is important for me so not so sure...
On french hotline and after 3 emails explaining everything slowly and clearly they continue to tell me to send my cellphone for reparation..
Got email today from them.
They told me that stabilisation should be automatically enabled in android 9.
That is not true. Stabilisation does not work on android 9.
They dont know nothing...
Some news from Huawei support...
For now only solution is to turn on beauty mode. They will hopefully fix this in next update.
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
antiratar said:
Hi
I am from Croatia and few days a go i have also reported the problem with stabilisation. I also told them about the beauty mode thing. But what i noticed is that when the beauty mode is on resolution is set to 720p so i have tried other resolutions too. To be more specific i did try [email protected] and 4k and on both stabilisation works. Video stabilisation is not working only on default resolution. I think is [email protected]
Click to expand...
Click to collapse
but in [email protected] and 4K there is autofocus issue. Its hell slow refocusing when you move with the camera. And the problem is not, that there is no OIS in 720p and 1080p. The problem is the functionality of OIS. the video is shaky even if I capture it with tripod.
Autofocus in Emui 9 now is worse then it was before in Emui 8. As you said, it is slow. But not just in [email protected] and 4k. It is same on any resolution. At least on my phone. I know it is annoiyng, but at least stabilisation works. That is more important to me. But Huawei ****ed up big time.
And video on default resolution it's so shaky like stabilisation it's not turned on at all.
same situation here!
Has anyone found a solution?
Video is pretty stable for me, but should it really be possible to disable/enable OIS on the software side? I thought OIS was a physical mechanism in the lense. I know that on an iPhone you have to put a little magnet on the opposite side of where the camera is to actually lock the OIS mechanism.
Edit: OK I can confirm that stabilization does not work for [email protected] fps. This makes me wonder, does the P10 really have true OIS or was it just another example of Huawei's false marketing?
Hi, I am a long time Samsung Galaxy user, my last phone was the Galaxy S8+ i have just come to upgrade and thought I’d try the Huawei P30 Pro and seems it uses android as well, i thought it can't be much different. i have 14 days return and I’m really not sure if i am going to keep it or ask can i swap for an S10+
I don't know if i am just being biased because I’ve had Samsung for so long but i just hope someone here can persuade me keeping the P30 won't be too bad and that some of my issues are fixable.
I don't seem to be getting some notifications, mainly games, i seem to get texts but not always others, although if i turn my s8+ on, they still seem to be coming through on there. I have checked most settings i can find but can't see anything obvious, i have added the games to the app assistant.
I didn't know that this Huawei phone didn't have a notification LED, i guess it’s only a small thing but it's amazing how much you miss that flashing light, are there any ways to get any other screen notifications in some way?
The phone doesn't retain the Auto brightness setting when i restart the phone, I’m a bit confused by this as it would seem that Huawei may have this as a feature rather than a bug, I’ve read online that this is how these phones are set but surely you would want the setting to be retained how you leave it? is this a bug or here to stay? i keep turning auto off but every time i restart its back on!
The vibrate is extremely shallow to the point i hardly even feel it.
The optical zoom doesn't function if in 40mp resolution? what’s that all about, i tried it earlier and it says on it that it only works in 10mp resolution? the res you are in shouldn't stop the optics from moving should it? Also when set to 10mp and you can zoom, the zooming isn’t smooth in any way at all, it looks extremely jerky.
even though i have auto brightness off and also smart resolution set to off (which switches between low and high depending on what’s on the screen) - even though these are off i keep seeing my screen kind of flickering when i switch between something like a website to a picture etc, like the phone is still using the smart resolution. if i go to a website the white parts might be bright white for a split second then kind of flicker to a duller white.
I have only had the phone for 2 days but that’s is what is kind of bugging me a bit already if anyone can advise at all on any of them issues?
Thanks
James
About the "zoom", it's not an actual zoom and you are misunderstanding how it works. Having a look at the backside of the phone would explain some to you but i'll give it a go..
You got three lenses which equals three fixed focal lengths. This means you are simply jumping from one camera to the other when you perform a "zoom", which explains the jerkiness. It's expected behavior and is supposed to work like that since there is no gradual zoom with moving lense elements.
Each of these cameras have their own sensor which works at specific megapixels, there is no 40mpix sensor in all these three camera modules on the back of the device. The 5x tele lens has a 8mpix sensor. The ultrawide angle 16mm sensor is 20mpix and the main sensor is 40mpix which normally operates at 10mpix due to pixel binning.
The auto brightness is a long standing bug on Huawei devices, it's annoying and stupid i agree but it's there.
/ Magnus
Samsung has gone a step further on improving there software. Its really fluid and very user friendly. Huawei should focus on that aspect on there flagship.
giwta said:
Samsung has gone a step further on improving there software. Its really fluid and very user friendly. Huawei should focus on that aspect on there flagship.
Click to expand...
Click to collapse
One little thing I miss from my Galaxy S8+ was the coloured app notification icons on the Always On Display.
Was good for seeing where my notifications were from at-a-glance (blue for Messenger, red for YouTube, green for WhatsApp etc.).
Not having any of those problems with mine. In fact I'm ditching my Galaxy S10+ and keeping the P30 Pro. The fingerprint scanner on the Huawei is faster and more reliable than the one on the Samsung, the camera setup is far more versatile, battery life is better and I immediately stick Nova launcher on anyway so I don't have to put up with EMUI or One UI.
AntonyW999 said:
Not having any of those problems with mine. In fact I'm ditching my Galaxy S10+ and keeping the P30 Pro. The fingerprint scanner on the Huawei is faster and more reliable than the one on the Samsung, the camera setup is far more versatile, battery life is better and I immediately stick Nova launcher on anyway so I don't have to put up with EMUI or One UI.
Click to expand...
Click to collapse
Nova is just the launcher. The system UI controls far more aspects than just the launcher. EMUI/One UI is everywhere.
james_lpool said:
Hi, I am a long time Samsung Galaxy user, my last phone was the Galaxy S8+ i have just come to upgrade and thought I’d try the Huawei P30 Pro and seems it uses android as well, i thought it can't be much different. i have 14 days return and I’m really not sure if i am going to keep it or ask can i swap for an S10+
I don't know if i am just being biased because I’ve had Samsung for so long but i just hope someone here can persuade me keeping the P30 won't be too bad and that some of my issues are fixable.
I don't seem to be getting some notifications, mainly games, i seem to get texts but not always others, although if i turn my s8+ on, they still seem to be coming through on there. I have checked most settings i can find but can't see anything obvious, i have added the games to the app assistant.
I didn't know that this Huawei phone didn't have a notification LED, i guess it’s only a small thing but it's amazing how much you miss that flashing light, are there any ways to get any other screen notifications in some way?
The phone doesn't retain the Auto brightness setting when i restart the phone, I’m a bit confused by this as it would seem that Huawei may have this as a feature rather than a bug, I’ve read online that this is how these phones are set but surely you would want the setting to be retained how you leave it? is this a bug or here to stay? i keep turning auto off but every time i restart its back on!
The vibrate is extremely shallow to the point i hardly even feel it.
The optical zoom doesn't function if in 40mp resolution? what’s that all about, i tried it earlier and it says on it that it only works in 10mp resolution? the res you are in shouldn't stop the optics from moving should it? Also when set to 10mp and you can zoom, the zooming isn’t smooth in any way at all, it looks extremely jerky.
even though i have auto brightness off and also smart resolution set to off (which switches between low and high depending on what’s on the screen) - even though these are off i keep seeing my screen kind of flickering when i switch between something like a website to a picture etc, like the phone is still using the smart resolution. if i go to a website the white parts might be bright white for a split second then kind of flicker to a duller white.
I have only had the phone for 2 days but that’s is what is kind of bugging me a bit already if anyone can advise at all on any of them issues?
Thanks
James
Click to expand...
Click to collapse
1. It's not Samsung
2. I had the S10... this camera is superior in every way except maybe video... (I don't shoot video in 4K for my purposes so it doesn't bother me)
3. Above camera superiority overall, the 5x & 10x zooms brings a whole new world of shooting pictures. I can truly leave a big camera / big lens at home now.
4. More true-tone pictures... people hate to admit this... but the real world is not over-saturated... Apple, Samsung, etc. stop promoting this as the normal for picture taking....
5. Features yet to be turned on but soon in updates... dual video record (maybe), TOF Sensor utilization (next update), etc.
Honestly though, I'm not a complete Samsung hater. I just hate the way Samsung does business... how can they release their "flagship" S10+ then months later add features to the 5G phone they definitely should have been included with the original... like the additional lenses... Am I considering the Samsung S10 5G. Sure I am... Will I maybe wait for the Mate 30 Pro... more than likely. Huawei, for all the talk about what they steal, they also keep trying to innovate... unlike Apple and to some extent Samsung.
At the end of the day, reserve your judgement until you get to use the camera on the phone when you need a zoom... like at a zoo, concert, etc. where you can't be right against the action... take a few pictures then compare to maybe your friends pictures... you'll then realize what the hype is over... :good:
King Mustard said:
Nova is just the launcher. The system UI controls far more aspects than just the launcher. EMUI/One UI is everywhere.
Click to expand...
Click to collapse
I appreciate your point but unless you're an obsessive settings tweaker (which I'm not - once my phone is set to my liking I leave it alone) EMUI/One UI fades in to the background.
AntonyW999 said:
I appreciate your point but unless you're an obsessive settings tweaker (which I'm not - once my phone is set to my liking I leave it alone) EMUI/One UI fades in to the background.
Click to expand...
Click to collapse
That's the thing; it doesn't just disappear.
I use Nova Launcher too but here are some EMUI annoyances (for me):
Not being able to open the tray from the lock screen
No quick launch shortcut to launch the camera from anywhere (such as double-pressing the power button)
The Phone app taking over any active app (annoying when navigating with Google Maps)
King Mustard said:
That's the thing; it doesn't just disappear.
I use Nova Launcher too but here are some EMUI annoyances (for me):
Not being able to open the tray from the lock screen
No quick launch shortcut to launch the camera from anywhere (such as double-pressing the power button)
The Phone app taking over any active app (annoying when navigating with Google Maps)
Click to expand...
Click to collapse
Fair points. You can launch the camera by double pressing volume down though. Haven't come across the phone/Map problem yet.
How can you not the love when you get shots like this
AntonyW999 said:
Fair points. You can launch the camera by double pressing volume down though. Haven't come across the phone/Map problem yet.
Click to expand...
Click to collapse
You can only use that shortcut from the lock screen.
King Mustard said:
You can only use that shortcut from the lock screen.
Click to expand...
Click to collapse
I know. But if you've already got the phone unlocked I've never found shortcuts to the camera to be of much use. As they say, YMMV.
AntonyW999 said:
I know. But if you've already got the phone unlocked I've never found shortcuts to the camera to be of much use. As they say, YMMV.
Click to expand...
Click to collapse
Saves an Camera icon on the home screen(s).
King Mustard said:
That's the thing; it doesn't just disappear.
I use Nova Launcher too but here are some EMUI annoyances (for me):
Not being able to open the tray from the lock screen
No quick launch shortcut to launch the camera from anywhere (such as double-pressing the power button)
The Phone app taking over any active app (annoying when navigating with Google Maps)
Click to expand...
Click to collapse
The google maps issue is just a settings tweak with app draw over preferences.
the choices made by Huawei are logical ones... for Instance:
1. Tray not being able to open from lockscreen - this is annoying but the logical Hauwei take on this is that it doesn't allow someone to mess with the phone settings until security is verified... I'll give you the iPhone as an example. I can get into the app drawer from the lockscreen without anything being verified security wise meaning I can harmlessly turn on someone's flashlight if I wanted to as a prank (to let the battery drain faster) all the way up to maliciously turning off all connectivity of the phone... meaning calls, emails, etc. can't get to the phone... can you see the issues this may cause? personally the annoyance is small to my piece of mind that no one can screw with anything on my phone.
2. My theme has quick launch on lockscreen for camera... or press volume down twice so its in there you just can't readily tweak it
I have read online about the setting for app power consumption and to switch manage automatically off so that the phone wont keep alls from receiving notifications and let them run in the background. will have to try it and see.
james_lpool said:
Hi, I am a long time Samsung Galaxy user, my last phone was the Galaxy S8+ i have just come to upgrade and thought I’d try the Huawei P30 Pro and seems it uses android as well, i thought it can't be much different. i have 14 days return and I’m really not sure if i am going to keep it or ask can i swap for an S10+
I don't know if i am just being biased because I’ve had Samsung for so long but i just hope someone here can persuade me keeping the P30 won't be too bad and that some of my issues are fixable.
I don't seem to be getting some notifications, mainly games, i seem to get texts but not always others, although if i turn my s8+ on, they still seem to be coming through on there. I have checked most settings i can find but can't see anything obvious, i have added the games to the app assistant.
I didn't know that this Huawei phone didn't have a notification LED, i guess it’s only a small thing but it's amazing how much you miss that flashing light, are there any ways to get any other screen notifications in some way?
The phone doesn't retain the Auto brightness setting when i restart the phone, I’m a bit confused by this as it would seem that Huawei may have this as a feature rather than a bug, I’ve read online that this is how these phones are set but surely you would want the setting to be retained how you leave it? is this a bug or here to stay? i keep turning auto off but every time i restart its back on!
The vibrate is extremely shallow to the point i hardly even feel it.
The optical zoom doesn't function if in 40mp resolution? what’s that all about, i tried it earlier and it says on it that it only works in 10mp resolution? the res you are in shouldn't stop the optics from moving should it? Also when set to 10mp and you can zoom, the zooming isn’t smooth in any way at all, it looks extremely jerky.
even though i have auto brightness off and also smart resolution set to off (which switches between low and high depending on what’s on the screen) - even though these are off i keep seeing my screen kind of flickering when i switch between something like a website to a picture etc, like the phone is still using the smart resolution. if i go to a website the white parts might be bright white for a split second then kind of flicker to a duller white.
I have only had the phone for 2 days but that’s is what is kind of bugging me a bit already if anyone can advise at all on any of them issues?
Thanks
James
Click to expand...
Click to collapse
Funny enough, I also upgraded from an S8+. There are definitely minor bugs, but nothing deal-breaking for me. As for notifications lagging behind, it's a known Huawei bug. You need to turn off auto-app management for the apps you want to get notifications pushed.
james_lpool said:
Hi, I am a long time Samsung Galaxy user, my last phone was the Galaxy S8+ i have just come to upgrade and thought I’d try the Huawei P30 Pro and seems it uses android as well, i thought it can't be much different. i have 14 days return and I’m really not sure if i am going to keep it or ask can i swap for an S10+
I don't know if i am just being biased because I’ve had Samsung for so long but i just hope someone here can persuade me keeping the P30 won't be too bad and that some of my issues are fixable.
I don't seem to be getting some notifications, mainly games, i seem to get texts but not always others, although if i turn my s8+ on, they still seem to be coming through on there. I have checked most settings i can find but can't see anything obvious, i have added the games to the app assistant.
I didn't know that this Huawei phone didn't have a notification LED, i guess it’s only a small thing but it's amazing how much you miss that flashing light, are there any ways to get any other screen notifications in some way?
The phone doesn't retain the Auto brightness setting when i restart the phone, I’m a bit confused by this as it would seem that Huawei may have this as a feature rather than a bug, I’ve read online that this is how these phones are set but surely you would want the setting to be retained how you leave it? is this a bug or here to stay? i keep turning auto off but every time i restart its back on!
The vibrate is extremely shallow to the point i hardly even feel it.
The optical zoom doesn't function if in 40mp resolution? what’s that all about, i tried it earlier and it says on it that it only works in 10mp resolution? the res you are in shouldn't stop the optics from moving should it? Also when set to 10mp and you can zoom, the zooming isn’t smooth in any way at all, it looks extremely jerky.
even though i have auto brightness off and also smart resolution set to off (which switches between low and high depending on what’s on the screen) - even though these are off i keep seeing my screen kind of flickering when i switch between something like a website to a picture etc, like the phone is still using the smart resolution. if i go to a website the white parts might be bright white for a split second then kind of flicker to a duller white.
I have only had the phone for 2 days but that’s is what is kind of bugging me a bit already if anyone can advise at all on any of them issues?
Thanks
James
Click to expand...
Click to collapse
I had every Galaxy S and Note phones that were ever released, every one. Last year, I was interested in the P20 P30, ditched my S9 for my first Huawei phone ever, and I loved every bit of it. Then I skipped on pre-ordering the Note 9, something I have never done before, I waited because I wanted to get the Mate 20 Pro, but that was a bad experience for me and my wife, as we had 6 units replaced in total due to glue gate. After returning it, I went back to Samsung, got the Note 9, and I was then reminded how bad Samsung's cameras have gone when compared to the latest from Huawei, Google, and Apple. Still, I believed that Samsung will definitely deliver with the S10, and the moment it was announced, I pulled the plug and ordered two S10 Plus for myself and my wife. Just 3 weeks were enough for me to get sick of it's subpar low light photography, especially indoors and mainly if you're taking pictures of kids, as Samsung cameras struggle with moving objects. My wife doesn't care that much about cameras, but I do, so I ditched it for the P30 Pro and I couldn't be any happier with it in my pocket.
The camera is much better than the one on the S10, especially if we are talking about the exynos version, which was the case for me. Videos might not be up to Samsung and Apple's standards, but at 1080 it is close, and even better in low light situations and indoors as well. Battery life is much better, the UI while isn't the prettiest, it feels a bit more zippy than the S10, which isn't a slouch either.
Now fixes for your problems.
For notifications, go to battery settings, and select the apps you don't want the phone to put in sleep, you won't be missing your notifications after that.
Notifications led is also missing on the S10, so on both phones you'll have to rely on AOD, which for some reason, doesn't affect your battery life on the P30 Pro as much as it did for me on the S10.
Fps while it was improved after the latest update, and I can confirm that it got significantly better, it's still no match in terms of accuracy and speed to the one on the P30 Pro.
Accidental touches are a nightmare on the S10 Plus, the curve is smaller, but it sits much closer to your palm. An issue that I don't face on the P30 Pro.
From my 6 months experience with the P20 Pro, the camera on the P30 Pro will improve by at least 20%, with every update, Huawei makes sure they keep on improving their image processing. While on Samsung, and I am sure you know that, Samsung only irons out the camera issues that comes with the software that the phone was released with, so after a month or so, forget about Samsung working on improving your pictures.
Pardon me for the long ass essay, but from my experience with Samsung phones, and the S10 in particular, I would advise you to hold on to your phone. Their is a learning curve for their UI, but once you get it, you'll love your phone.
Thanks for the replies, what themes are people using? I have tried the app management setting and it did seem to have fixed my notification issue.
AntonyW999 said:
Not having any of those problems with mine. In fact I'm ditching my Galaxy S10+ and keeping the P30 Pro. The fingerprint scanner on the Huawei is faster and more reliable than the one on the Samsung, the camera setup is far more versatile, battery life is better and I immediately stick Nova launcher on anyway so I don't have to put up with EMUI or One UI.
Click to expand...
Click to collapse
I also use Nova Launcher - Since Galaxy S6 - and haven't looked back!
I'm very surprised (and very pleased) to hear that the finger print scanner on the P30 works faster AND more reliable than the one on S10+ - can you please elaborate more?
I noticed that mine works very well, actually extremely well. Always wondered what the ultrasonic reader must be like if the claim of being more accurate is true!!???
Hi everyone!
Potential future P30 Pro owner here, but I have a few questions about the device. I actually already posted this in the "Help (noob friendly)" thread, but it seems no one is visiting it anymore...
I come from Xperia devices (Z, then XZ) and I am looking to upgrade soon. As a matter of fact, I tried out a Mate 10 Pro a few months ago and got really interested in Huawei ever since.
However, when I tried it, a couple of things that I guess I expected to be on every android phone simply weren't there, so here are my questions:
On the Mate 10 Pro, it was impossible to do the following on the lockscreen:
- Expand notifications to interact with them (such as viewing and replying to a sms/whatsapp, preview an email and delete/archive/reply, etc),
- Switch from ring/vibrate/do not disturb using the volume button,
- Display shortcuts to settings, wifi, flashlight, etc.
All of this is possible on my XZ and they are very handy features that I would really like to have on my next phone. Was this only Mate 10 stuff, or is that part of the EMUI design?
When I am reading articles or watching review videos, I don't seem to find anyone talking about this, it mostly is about camera and hardware.
On another note, the reason why I returned the Mate 10 was because once paired with my car via bluetooth, the sound when listening to music was crackling and crippled, which definitely ruined the experience. Not related to the app or the car, I tried many different options but it never worked properly. Found out later that it was a rather common issue with this phone at the time (perhaps updates have solved that since.) Anyone can say if this is an issue with the P30 pro or share their experience?
Thank you all for your time and help!