HTC One M7 not turning on - help! - One (M7) Q&A, Help & Troubleshooting

Hi there, I was wondering if there are any sure fire things I can do to be able to get my HTC back into the recovery menu.
The phone will not turn on, does not respond to charging and volume down and power does nothing, even when held down for a couple of minutes. Interestingly when connected to windows I hear the device connected noise when I hold down volume down and power whilst connected.
Any help would be massively appreciated in reviving my favourite phone. Runs custom AOSP android with the bootloader unlocked. Was working absolutely fine prior to the battery being rum down. Thank you!

HTC Mobile Flashing
Please, anyone, share HTC flash tool here.
---------- Post added at 07:08 PM ---------- Previous post was at 07:01 PM ----------
You can flash it by using its latest firmware if your phone is not turning on.

ridley1000 said:
Interestingly when connected to windows I hear the device connected noise when I hold down volume down and power whilst connected.
Click to expand...
Click to collapse
Could be a crashed light sensor, sometimes it gets stuck and prevents the back light from turning on. Try holding a bright light close the light sensor then hold the bootloader button combo. It can take a couple of minutes so be patient keep holding the buttons. It should come on at the bootloader screen then just reboot from there.
No promises but it was a know issue so it's worth a try. [emoji106]

Related

Phone frozen in aroma installer for trickdroid, won't reboot.

Any thing I can do besides wait for it to die? Icons flash but phone won't reboot no matter how long I hold power.
cdillio said:
Any thing I can do besides wait for it to die? Icons flash but phone won't reboot no matter how long I hold power.
Click to expand...
Click to collapse
Okay I got it to show up in adb and rebooted it. Now I am stuck at the boot screen and I can't get to recovery, and it won't show up in adb.
just happened to me and adb does not work either.
Edit - Phew just fixed it. Had to install the driver again and got it to reboot with adb.
To reboot the phone without ADB, just hold down the Vol Up and power button for 9 seconds, the phone should shut down. If it doesn't try again. Might take a try or two but I've always been able to reboot that way after Aroma hard freezes.
jeb101 said:
To reboot the phone without ADB, just hold down the Vol Up and power button for 9 seconds, the phone should shut down. If it doesn't try again. Might take a try or two but I've always been able to reboot that way after Aroma hard freezes.
Click to expand...
Click to collapse
Actually to force reboot into recovery it's power+ vol down.
Sent from my HTC One using xda app-developers app
blackangst said:
Actually to force reboot into recovery it's power+ vol down.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
I didn't mean reboot into recovery, this is just to shut the phone down after it froze and you can't do anything else. Like when Aroma crashes. I don't know if it's a real button combo, but I found that it worked, it just happened that last night that I reinstalled my rom and tweaks for trickdroid, and it would freeze. I found holding down power and immediately pushing the Vol Up button, after 9 seconds it will shut down. If it doesn't, try again. It'll work, frustrating, but it works.
On a side note, is there a manual out there somewhere that has all the button combos?
Force shutdown, recovery, bootloader, Safemode, stuff like that.
No issues force shutting down the phone using what I did, or getting into fastboot & recovery and stuff, but would be nice if there would be a writeup or a guide on this.
Cheers
Sometimes the forced shutdown doesn't work. You can sometimes use adb to reboot but that doesn't always work either. You just have to let the battery die.
Yep, experiencing this right now! the button combo doesn't work, adb wont recognize the phone, waiting for it to die
skedi said:
Yep, experiencing this right now! the button combo doesn't work, adb wont recognize the phone, waiting for it to die
Click to expand...
Click to collapse
put your phone under a bright light then hold power+volume down.
skinsfanbdh said:
put your phone under a bright light then hold power+volume down.
Click to expand...
Click to collapse
Holy lord, it worked! Wtf? Haha! How the hell did the light have anything to do with it?! That's bananas!
skinsfanbdh said:
put your phone under a bright light then hold power+volume down.
Click to expand...
Click to collapse
u sir , is the hope of this world . thanks
adb got stuck , buttons wont respond but nothing can ever stop this guys magic.:good:
u r the bro of the bros. Xda won't be Xda without you anymore
hahaha... omg... that light thing worked! Can someone explain why that works???? lol.
The leading hypothesis is that HTC built in a safe guard against you accidently managing to push PWR + VOL DWN when your phone is in your pocket.
I really wish I could remember who I got that fix from--that guy deserves a medal!
unremarked said:
The leading hypothesis is that HTC built in a safe guard against you accidently managing to push PWR + VOL DWN when your phone is in your pocket.
I really wish I could remember who I got that fix from--that guy deserves a medal!
Click to expand...
Click to collapse
Yea I know I deserve it
Sent from my HTC Butterfly using xda premium
---------- Post added at 12:18 PM ---------- Previous post was at 12:10 PM ----------
I have learnt my lesson the last time when I flashed in aroma when I figure out the bright light thing and promised never to take that chance again if i do use aroma to flash anything I dont even touch the screen I use the power button to select and vol up and dwn keys to navigate and make sure I'm at 10% battery in case I get stuck
Sent from my HTC Butterfly using xda premium
wow......... i was going nnuts untill i found this thread!
Crap...this worked for me too! Amazing...
unremarked said:
The leading hypothesis is that HTC built in a safe guard against you accidently managing to push PWR + VOL DWN when your phone is in your pocket.
I really wish I could remember who I got that fix from--that guy deserves a medal!
Click to expand...
Click to collapse
Hey what's sup
Sent from my HTC Butterfly using xda premium
---------- Post added at 03:19 AM ---------- Previous post was at 03:00 AM ----------
gunnyman said:
Sometimes the forced shutdown doesn't work. You can sometimes use adb to reboot but that doesn't always work either. You just have to let the battery die.
Click to expand...
Click to collapse
Usually when the phone is stuck like that it is registered in ur pc as the phone being off so nothing works when the phone is frozen in aroma lol the only thing that works on the phone is the sensor in that case. I am not too sure but I know for sure the sensor have something to do with the light adjustment of ur screen light when ur in the sun it gets brighter when ur in the dark it gets dimmer even putting the phone to ur ear the sensor tells the screen to turn off and on. Even with the soft keys they don't light up until night time. So when ur phone freezes like that the only thing that knows the screen is actually on is the sensor and if ur in the dark the sensor would not detect it as being on until u put it in some light which makes the power button shut the phone off. This works on HTC Butterfly and the htc one series plenty ppl asked me about it lately on the one x and so on
Sent from my HTC Butterfly using xda premium
skinsfanbdh said:
put your phone under a bright light then hold power+volume down.
Click to expand...
Click to collapse
You. Are. A. Genius. Just f***ing incredible. My phone was stuck on the HTC Quietly Brilliant screen for 15+ minutes with no button combinations working. Flip on the light in my room and BAM the phone reboots. You're a genius
Awesome!
Awesome! Thanks!!!
Nice Tip
Thank you for sharing this i was allready getting crazy about this Problem.

HTC one won't turn on, No LED, no flashing Home/Back button

I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
offwiththeface said:
This actually happened to me on my first HTC one I couldn't get it to do anything I ended up sending it to HTC I knew they would deny my warranty claim because of the bootloader and ROM but I knew they would have to turn it on yo figure it out. They called me to tell me that it was not covered and said it would cost 215 to put it back to regular I denied and paid the $35 diagnostic fee when I got it back I booted straight into fastboot and flashed my backup.problem solved
Sent from my HTC One using xda app-developers app
---------- Post added at 10:57 PM ---------- Previous post was at 10:55 PM ----------
I figured it happened because I was s-on and had the stock Cid and flashed the GE ROM
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
This actually sounds like a great, thanks , but before sending it out I think I would like to try other solutions since it would suck to not have my phone for 2-3 weeks. Also, how long did the whole process take for you? (Sending it out, "repair", and getting it back)
This happens to a guy in another thread. He fixed it by leaving it in the wall charge until the red LED turned on, it took 4 days on the charge.
Hey it actually only took about 1week take it back to your carrier have them send it for you. I also heard about leaving it on the charger for a long time I tried over night and it didn't work the next thing I did was send it to "repair" but if you have the patience leave it on change for a few days first
Sent from my HTC One using xda app-developers app
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
dgtiii said:
Try holding the power button and volume down buttons down, while holding the proximity sensor directly under a very bright light...
Click to expand...
Click to collapse
I have a Verizon HTC One exhibiting the exact same symptoms. The battery went dead after a long day and it will not turn on or charge. I have held the proximity sensor in bright light while powering on and while holding both vol up and power. Neither seemed to change the problem. How bright of a light are we talking? Thanks in advance. I am also curious why this works....
Maby i can help^^
terrypro said:
I upgraded to an HTC One a month ago in T-Mobile and now randomly the phone won't turn on. The phone is rooted, unlocked, custom recovery, and has the Android Revolution ROM. I installed everything the first week I got it and it has been working perfectly fine (No freezes, battery discharging has a good rate) and everything works (Wifi, 4G LTE, Bluetooth). The phone has not been dropped, water damaged, or exposed to any excessive heat, so it should not be having problems.
Yesterday (9/14/13), I was using the phone just fine around 8PM with my friends in a restaurant and everything seemed fine. A few hours later when I was walking down the street, I take my phone out of my pocket and when I hit the power to wake up the phone nothing happened. I pressed the power button for 10-20 seconds and nothing.
When I got back to my room and plugged it in, the LED did not turn on or anything and when I pressed the power button again after being plugged in, nothing happened. I charged it all night and decided to work with it today, but nothing has helped. I have tried holding the power button and volume keys for minutes, holding power button and nothing. When I plug in the phone to the PC it detects it (Windows USB sound in) and when I press the power button for around 15 seconds it makes the sounds but then it makes the removed usb sound.
Since the phone is Rooted, unlocked and has custom recovery and rom, I'm not sure warranty would help, ALTHOUGH since it doesn't turn on and physically is not tampered with, they could get it to at least turn on.
Please help me out here as I am a college student and really need my phone for work and to stay in touch with my parents. Thank you, and I apologize if I didn't follow a posting guideline.
P.S. One of the causes could be a drained battery, but the charging all night should have helped.
Click to expand...
Click to collapse
I lost my phone in the water today and it worked well until i got home! then my htc one started to blink the back and home button, then it just turned off by it self! i tryed very thing!! holding the power button, power button and vol down, directt light to the proximity sensor and power button and vol down but it didnt work....
Then i tryed to connect it to my computer and pressed the power button, the mobile turned on but it failed a cupple of times!! tryed a cupple of times and then suddently everything worked fine!!! ( done **** up the power button, i pressed it so hard and many times i have to press hard to turn the phone on and of-.-) anywayes TRY CONNECTING TO COMPUTER!!
Other small thing i did - took the sim card out and in again..... Thanks for reading.! sry for the bad english^^
this is a **** painfull thing since i got my phone just jet! and i got alot off stuff in it, so i hope it helped!!
xJuicex said:
I also had this issue with Never Rooted HTC One.. To my surprise, shining a bright light at the sensor while powering on did actually work!
Click to expand...
Click to collapse
Another +1 for bright light power button + vol down
Unrooted HTC one on ATT
ryan00793 said:
I thought i was going to fall for a troll with this but wow it actually does work... I don't even know what to say right now... other then thanks dgtiii and xJuicex
EDIT oh and why does this work?
Click to expand...
Click to collapse
Its so that if the phone is in your pocket it won't start up as the proximity sensor detects the phone is in your pocket so tells it not to start up. Sometimes the sensor doesn't work as it should and needs a really intense light to overwhelm the sensor and let the phone start up.
Bobbie
Put it under a desk lamp!
I had the same exact problem. My phone couldn't turn on after it reached 0% and there was no orange light when charging. I put the phone right under my desk lamp and held the power button for 15 seconds and it turned on. Thought people were just trolling... The battery was at 1% when it turned on. I already left the phone in wall charge overnight. Guess it was not charging very well. Thanks for coming up with this solution!
It worked!!!
WOW The light over the sensor worked for me too!! I'm glad I came to this forum first!!:laugh::laugh:
Doesn't work for me
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
inferno7799 said:
This REALLY sucks I just got this HTC One used and I was using it all yesterday and this morning with no problems. Then all of a sudden a couple hours ago it just shut down - I was just browsing the web, so it wouldn't have overheated.
Now, it won't charge (the LED doesn't come on) although it was at about 50% when it shut down. I can't get into the bootloader or recovery, and ADB doesn't recognize that it's plugged in (despite Windows playing the little jingle indicated it's been connected).
Ever since then I've been scrounging the web for answers, What exactly have you guys done for this light trick to work? Because I've held it under a bright LED and under a desk lamp with a 13W CFL bulb, while holding power + volume down, but haven't had any luck.
How long have you guys held them down for?
I haven't even seen the capactive buttons light up (although it's just kinda hard when you're holding it under a light, so maybe they are flashing I just can't see) and the only sign of life from this is the fact that Windows installed Qualcomm drivers and plays the jingle indicating that it's detected a device.
EDIT: Forgot to include, I've been trying to leave it sit charging (one person mentioned their friends' One worked after leaving it charging for 4 days - I'm not sure I can wait that long, but if I have no other option I will).
Also, should I leave the SIM in or would it not matter (personally, I don't see that making any difference whatsoever, but I really don't care at this point)? And should I alternate light/darkness while holding the buttons under a lamp, or just leave it under the light and hold them? (I've tried all of these things, but I'm willing to pursue whatever avenue had the greatest success rate).
Click to expand...
Click to collapse
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
n1234d said:
Go to device manager and connect your phone. What do you see?
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
inferno7799 said:
Ya, I tried looking into that before, and there's nothing there. Now I'm trying to find out what/where that Qualcomm driver is that was installed.
EDIT: I DO see it in the Devices/Printers as Qualcomm HS-USB QDLoader 9008 (COM3).
I've also installed HTC Synce Manager, but I'm not sure if that just automatically installed the drivers or if there's something I should do to manually install those.
Click to expand...
Click to collapse
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
danielr18 said:
Sorry to hear that. You are hard bricked, send it to warranty.
Edit: The motherboard is fried and HTC would have to change it. The phone is used so contact the seller and ask him for warranty information.
Click to expand...
Click to collapse
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
inferno7799 said:
Damn. Really? After just using the phone for a day? Today just really isn't my day.
Would there be any other things I could try? Any jigs to force it to boot into bootloader or anything?
Click to expand...
Click to collapse
Well, since you're under warranty, doing anything else just doesn't make sense. And using jtag would require you to open the phone, and trust me, you don't wanna do that to this phone.. Just out of curiosity, what are the first 5 digits of your serial no?
Sent from my HTC One using Tapatalk

[Q] Wont turn on, No LED

I'm running a rooted phone with Venom Rom and TWRP. Last night I decided it would be a good idea to make a backup of my phone. So I restarted to recovery using the option in Venom and then made a backup in twrp. When it was done, I rebooted my phone and it got stuck at the HTC startup screen. I reset it and this time once the screen went black, it stayed black. Now I cannot turn it on no matter how long I hold the power button for and the charging led does not turn on when its plugged in. When I plug the phone into a pc, the pc will me the connected noise but I cannot get to the files or anything. I tried removing my sim card and I still cant boot up. Any ideas?
wolfhunter9154 said:
I'm running a rooted phone with Venom Rom and TWRP. Last night I decided it would be a good idea to make a backup of my phone. So I restarted to recovery using the option in Venom and then made a backup in twrp. When it was done, I rebooted my phone and it got stuck at the HTC startup screen. I reset it and this time once the screen went black, it stayed black. Now I cannot turn it on no matter how long I hold the power button for and the charging led does not turn on when its plugged in. When I plug the phone into a pc, the pc will me the connected noise but I cannot get to the files or anything. I tried removing my sim card and I still cant boot up. Any ideas?
Click to expand...
Click to collapse
Press and hold power+vol down buttons, while connecting/disconnecting it from your pc..
Sent from my iPod touch using Tapatalk
n1234d said:
Press and hold power+vol down buttons, while connecting/disconnecting it from your pc..
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
What do you mean while connecting/disconnecting? I plugged my phone into the pc and held the power and volume button and all it did was play the connect and disconnect noise several times.
EDIT: So I think i just fixed it, I held the power button and both volume buttons down for 7 minutes and it finally turned on, but it is showing 5% battery, even though when it shut off it had 40%
wolfhunter9154 said:
What do you mean while connecting/disconnecting? I plugged my phone into the pc and held the power and volume button and all it did was play the connect and disconnect noise several times.
Click to expand...
Click to collapse
See, the same thing happened to me sometime back.. What I did was shine a flashlight on the light sensor while holding the power+vol down buttons, that didn't seem to work
Then what I did was hold the button combination for around 10secs till the buttons below the screen flash, then connect it to your pc while keeping the combination pressed... Eventually your phone lights should stop blinking and you should boot to hboot..
Sent from my iPod touch using Tapatalk
---------- Post added at 07:58 PM ---------- Previous post was at 07:43 PM ----------
n1234d said:
See, the same thing happened to me sometime back.. What I did was shine a flashlight on the light sensor while holding the power+vol down buttons, that didn't seem to work
Then what I did was hold the button combination for around 10secs till the buttons below the screen flash, then connect it to your pc while keeping the combination pressed... Eventually your phone lights should stop blinking and you should boot to hboot..
Sent from my iPod touch using Tapatalk
Click to expand...
Click to collapse
Good, now charge the phone till 100 and let it discharge completely before charging it back to 100.. This should recalibrate the battery, and should start giving you the right percentages..
Sent from my iPod touch using Tapatalk
mitves monroe
Ok, thanks a lot!

[Q] Xperia SP not booting to flashmode or charging when it is off

So I was trying to update my phone through Sony PC Companion, the files got downloaded. The only thing left was the phone to enter flashmode by turning it off and pressing volume down button while connecting USB port. When I did it, nothing happened....not even a notification light blink!!
Tried all different cables too (including original sony wire)
Also, I tried charging the phone normally after shutting down and not a single thing happened (no light, no screen battery indicator)
The phone is charging when it is on.
Please help me...I'm suffering a lot!!
And sorry for my bad english!!
karan11000 said:
So I was trying to update my phone through Sony PC Companion, the files got downloaded. The only thing left was the phone to enter flashmode by turning it off and pressing volume down button while connecting USB port. When I did it, nothing happened....not even a notification light blink!!
Tried all different cables too (including original sony wire)
Also, I tried charging the phone normally after shutting down and not a single thing happened (no light, no screen battery indicator)
The phone is charging when it is on.
Please help me...I'm suffering a lot!!
And sorry for my bad english!!
Click to expand...
Click to collapse
Change the PHONE via warranty claim. Your hardware is damaged most probably.
You can do two things to confirm. backup your data and then hard reset your phone. Does it still behave the same way?
And when you turn your phone off and connect to PC, what do you see? Tell me exactly like do you see a shimmer of light and then its off or there is some kind of light etc. Just mention everything you can think about. Use flashtool and see if it connects in fastboot mode. (Not official FLASHTOOL) Here is the link : http://www.flashtool.net/index.php
Remember to connect your phone in fastboot according to your model. The instructions given on flashttol are of old device.
Good Luck
Try this
Unplug the usb as usual
Power off as usual
Then plug the usb cable while pressing volume down and also press power button for a two seconds. it will help u.
I also have the same situation like u but pressing the power button done me the trick.
Sent from my C5303 using xda app-developers app
---------- Post added at 05:40 PM ---------- Previous post was at 05:36 PM ----------
I am frankly saying I have exact same situation pressing volume down and plug the USB does not work for me only pressing power button get into flash mood.
Eventhough there is no logic behind this.
Sent from my C5303 using xda app-developers app
Janith Olagama said:
Try this
Unplug the usb as usual
Power off as usual
Then plug the usb cable while pressing volume down and also press power button for a two seconds. it will help u.
I also have the same situation like u but pressing the power button done me the trick.
Sent from my C5303 using xda app-developers app
---------- Post added at 05:40 PM ---------- Previous post was at 05:36 PM ----------
I am frankly saying I have exact same situation pressing volume down and plug the USB does not work for me only pressing power button get into flash mood.
Eventhough there is no logic behind this.
Sent from my C5303 using xda app-developers app
Click to expand...
Click to collapse
It really worked!! Thanks!!

Wont turn on, change and reboot. HELP!!!

Three hours ago I was just using my XZ to look up something for GTA V and then I pressed the power button. After playing for about 30 mins, I tried to press the power button and it wont turn on. So I tried rebooting it but nothing happens. I charged it for about an hour and still nothing happen and the LED doesnt being light up. When I press the power button + volume up I could feel the vibrate and if I keep on continuing on hold both button i will feel it vibrate for three times. While Im charging it, the phone doesnt cool down like it stays warm. I just got this phone on September. Help please!!!
EDIT: I also tried connecting it on my PC but my PC doesnt even detect it. I wanted for 30 mins while it's plugged in and nothing happens
try repairing with SEUS
iqbaljunaid said:
try repairing with SEUS
Click to expand...
Click to collapse
How do I do that?
First of all, when you repair your phone with Sony Update service, you will lose all your data!!!
- Charge your phone for 2 to 3 hours, you will only see the black screen but, it should charge.
- Download Sony Update Service, install and open.
- Choose XZ in the list.
- Plug in the data cable in your computer.
- Press and hold POWER and VOL+ button, phone will vibrate once, keep holding both buttons and you will feel 3 vibrations. Now, immediately press and hold the VOL- DOWN(-) button and plug in the data cable into your phone. Your phone should get detected by SEUS and then just repair it. If it doesn't get detected, try again.
Hope this helps
iqbaljunaid said:
First of all, when you repair your phone with Sony Update service, you will lose all your data!!!
- Charge your phone for 2 to 3 hours, you will only see the black screen but, it should charge.
- Download Sony Update Service, install and open.
- Choose XZ in the list.
- Plug in the data cable in your computer.
- Press and hold POWER and VOL+ button, phone will vibrate once, keep holding both buttons and you will feel 3 vibrations. Now, immediately press and hold the VOL- DOWN(-) button and plug in the data cable into your phone. Your phone should get detected by SEUS and then just repair it. If it doesn't get detected, try again.
Hope this helps
Click to expand...
Click to collapse
Well now the red led is showing when I charge it but it doesnt vibrate when i try holding pow + vol up. The red led blinks when I try pressing POW+vol up. While Im charging it, the phone gets really hot.....
mikko726 said:
Well now the red led is showing when I charge it but it doesnt vibrate when i try holding pow + vol up. The red led blinks when I try pressing POW+vol up. While Im charging it, the phone gets really hot.....
Click to expand...
Click to collapse
charge it for 2 to 3 hours before trying again.
iqbaljunaid said:
charge it for 2 to 3 hours before trying again.
Click to expand...
Click to collapse
I left it charging overnight and the led stays red and it wont still vibrate
mikko726 said:
I left it charging overnight and the led stays red and it wont still vibrate
Click to expand...
Click to collapse
I don't know what to tell you then. I did fix my dead XZ once with this method.
Keep trying.
---------- Post added at 09:29 PM ---------- Previous post was at 08:42 PM ----------
check this thread
http://forum.xda-developers.com/showthread.php?t=2229250
Well, since I got this phone on September and my mom is still paying for it monthly, do you guys think I can still return this,get a refund or replace it with a different phone?
Yes it should still be covered under warranty take it in and get it replaced
Sent from my C6603 using xda app-developers app
Anyone else know a solution? I really need my phone for tomorrow......and I have no other phone to use. I have an old Galaxy s2 but my new sim card doesnt fit in it.

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