Hi guys,
I bought an used note 8 and used for 3 months, then "phone not allowed" started to show up in the top corner.
After I went to sprint store and they ran the imei #, they said this device is locked by sprint because it's reported stolen or lost and there is nothing we can do :crying:
Any help to save my money please?
Thank You
looking forward
kahtan said:
Hi guys,
I bought an used note 8 and used for 3 months, then "phone not allowed" started to show up in the top corner.
After I went to sprint store and they ran the imei #, they said this device is locked by sprint because it's reported stolen or lost and there is nothing we can do :crying:
Any help to save my money please?
Thank You
looking forward
Click to expand...
Click to collapse
You need to either get a hold of whoever you bought it from or there's not going to be anything that anyone can do about it because whoever sold you the phone waited for 3 months after you got it and then they reported it stolen and the reason they do that sh¡t is because they'll be given another phone for free usually or a small fee and then they'll turn around and do the same thing all over again! That's why you don't buy from people unless they're willing to meet you in the carriers local store that way they'll know for sure that you bought it and the person won't be able to do that.. If you can't get your money back or find the person you bought it from then you'll have to accept it as a lesson learned and don't do that again..
kahtan said:
Hi guys,
I bought an used note 8 and used for 3 months, then "phone not allowed" started to show up in the top corner.
After I went to sprint store and they ran the imei #, they said this device is locked by sprint because it's reported stolen or lost and there is nothing we can do :crying:
Any help to save my money please?
Thank You
looking forward
Click to expand...
Click to collapse
there are a great deal of sites that can fix a blacklisted IMEI for a fee. Usually around $35 to $50 or so. The blacklist fix does work when obtained from reputable sites. Double edged sword there tho, youre needing a "reputable" site to do "not reputable" stuff for you.
MrMike2182 said:
You need to either get a hold of whoever you bought it from or there's not going to be anything that anyone can do about it because whoever sold you the phone waited for 3 months after you got it and then they reported it stolen and the reason they do that sh¡t is because they'll be given another phone for free usually or a small fee and then they'll turn around and do the same thing all over again! That's why you don't buy from people unless they're willing to meet you in the carriers local store that way they'll know for sure that you bought it and the person won't be able to do that.. If you can't get your money back or find the person you bought it from then you'll have to accept it as a lesson learned and don't do that again..
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Click to collapse
some of what you said is right. Always get the IMEI from the seller and check it yourself. Do not believe what the seller tells you. Its actually very fast and easy to check for blacklisting. Even at the time of purchase, boot up the phone and triple check the IMEI and once youve done that and purchased the phone, thats pretty much all you can do. Also make sure that its not currently attached to an account. And when you buy it, you can dial the *86 (i think thats the star key combo to get customer service) and verify that the phone doesnt have a balance on it. Of course, all of this is best if done in person for obvious reasons.
youdoofus said:
there are a great deal of sites that can fix a blacklisted IMEI for a fee. Usually around $35 to $50 or so. The blacklist fix does work when obtained from reputable sites. Double edged sword there tho, youre needing a "reputable" site to do "not reputable" stuff for you.
some of what you said is right. Always get the IMEI from the seller and check it yourself. Do not believe what the seller tells you. Its actually very fast and easy to check for blacklisting. Even at the time of purchase, boot up the phone and triple check the IMEI and once youve done that and purchased the phone, thats pretty much all you can do. Also make sure that its not currently attached to an account. And when you buy it, you can dial the *86 (i think thats the star key combo to get customer service) and verify that the phone doesnt have a balance on it. Of course, all of this is best if done in person for obvious reasons.
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Click to collapse
Yeah I understand the IMEI thing but the IMEI will come back clear in the beginning because the person who sold the phone didn't report it stolen right away they purposely wait 3 months that way whoever they sold it to is long gone and can't prove they bought it from them so it gets black listed and then the seller gets a new phone and the buyer has a paperweight if they can't get it off the blacklist.
MrMike2182 said:
Yeah I understand the IMEI thing but the IMEI will come back clear in the beginning because the person who sold the phone didn't report it stolen right away they purposely wait 3 months that way whoever they sold it to is long gone and can't prove they bought it from them so it gets black listed and then the seller gets a new phone and the buyer has a paperweight if they can't get it off the blacklist.
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Click to collapse
reason #732,155,289,001,914 why i hate humans detailed in this gentleman's post above. Unscrupulous people trying to pawn their bullshyte off on other people for their own gain and waiting 3 months to intentionally f*ck a person out of their hard earned money by putting a phone up on offer and letting a person buy it in good faith and letting them use it happily for 3 months then eff the buyer right in the a by reporting it stolen for their own pathetic gain
I was totally unaware that this could happen.
Thanks for the valuable information. If you all could be so kind to give me your opinion. I was considering buying a phone from ebay advanced as having a. clean IMEI with 30 day free returns. Therfore, am I correct in assuming that the prof of purchase from PayPal and ebay will prevent a seller from blacklisting imy phone in the future? Will, the carrier accept this as prof of ownership? Thank you.
Ps. Sorry to here about your phone
Related
Ok, so i managed to loose my phone over the weekend at V in Staffordshire. So there are 2 outcomes to this.
1) The phone got killed as it fell out of my pocket, and then probably got stamped on a few times by people not knowing its there.
2) Someone has found it but not turned it over to lost property. They arent gonna be able to do much with it as it has a flat battery and has now been IMEI blacklisted and the SIM locked.
Thank god for insurance that what I say! However, I wish i had configured RTConfig properly and then I would have atleast got some info from the device if anyone swaps out the sim.
What tends to happen to these phones even though they are IMEI blocked?
Some police forces will recover your phone when the IMEI is blacklisted by triangulating the position.
I have heard about this in the UK on some show and here in romania i know they recover stolen phones because one of my friends got his N95 back.
So how i dont think the police are going to raid a house just to get the phone back.
When you unlock these things so that you can put custom roms on them, does this sim unlock the phone?
I know there are methods available now to sim unlock, but i wasnt sure if the hardspl thing did it as well?
Some little blighter has got all my contacts and calender events, along with some cracking photos of V! That is if the phone wasnt destroyed in the mosh pit.
password on
hope you had that switched on
mine come on at 5 mins
Nope, i dont tend to have the password on otherwise i cant invoke a call from my bluetooth headset, unless that has changed.
or they might find a way to change the imei.
Well if they manage to do that, then kudos to the criminal activity. That or it gets flogged to some terrorist.
buciuman said:
Some police forces will recover your phone when the IMEI is blacklisted by triangulating the position.
I have heard about this in the UK on some show and here in romania i know they recover stolen phones because one of my friends got his N95 back.
Click to expand...
Click to collapse
Get real my friend .... no police force will recover the phone...by triangulation.
Yes , triangulation can be done, but for sure no police man will ever hunt down the user of the stolen phone.
By now the pohne has alredy been sold to un unsuspecting user...
did you also wear your best clothes to V as well
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
badaas said:
did you also wear your best clothes to V as well
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Click to collapse
Haha, nope, luckily! Got right muddy though! I wouldnt be suprised if the phone got killed by all the mud that would have been stamped into it! lol
iliescu902 said:
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
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Click to collapse
Yep, I get phone insurance with my bank account. I have to pay £30 excess though when I make a sucessful claim. The new Sim from T-Mob cost me £10 however that can be claimed back as well. They then send you the same phone back (probably a refurb) or a same spec/better phone if they can't get like for like. That one should be interesting as I will be sure to print the specs of for the Diamond and make sure its either the same or better.
iliescu902 said:
phone insurrance? how is that ? i mean, do they give you another phone or the ammount of money youn spent on the phone ?
have to look around too for something like this cause a phone this expensive is not worth loosing over an accident like yours
Click to expand...
Click to collapse
Mine is covered by Orange Care anywhere in the world for £5 per month for loss, damage etc, I think now they charge an admin fee .
As for IMEI ~ these can be changed but is against the law, if not changed then the phone is only IMEI blocked in this country (AFAIK) unless agreements have been arranged with other conutries by now?
Shame about your loss of phone though
I know your pain, mine was stolen a few weeks ago. Bought a new one, but I didn't have insurance. I've bought Sprite Terminator now, gave my girlfriend the phone and told her to go shopping or something.
She was surprised when she found me waiting for her .
Great tracking software .
What the! Ok, the insurance company told me they cant get hold of a compact iv so they have offered me the unbranded version. I want the original one as tmob has nice rounded corners!
Gash!
Hi everyone.
Like myself, I'm sure a lot of you LOVE this phone, and, again like myself, bought it and unlocked it to use with Rogers and don't have the option of taking it to Bell to get it fixed after this fiasco of a fried internal sd. So we're potentially stuck with the most beautiful brick in our hands right now, knowing what it is fully capable of.
If anyone else has been in these same exact shoes (fried internal sd, unlocked on Rogers, no Bell option to fix - regardless of before or after 2.2 update) and has gotten their phone repaired, could you please lend a helpful post to the community and recommend to us where you got it fixed, how long it took, and how much it cost? I live in Toronto, and I'm looking for Toronto/GTA options to get it fixed.
This is by far the best phone I have ever used, and would love to get it working again soon.
Thanks!
-Depressed SGS Owner
Bring it to bell
I believe bell is obligated to take your phone and send it for repair, given you have the receipt.
There have been a number of people in your situation where they purchased it off contract to use on another carrier and have sent it into bell for repair when it bricked.
one example I found. says he got bell to honor the warranty.
http://www.youtube.com/watch?v=BWVA8kj0BKo&feature=related
just prepare yourself to be without your phone for a while. i send my phone in on December 3rd and parts for repair are apparently on back order until January 3rd
BTW you can check repair status here.
http://www.bell.ca/support/PrsCSrvWls_MgAcSrMobility_Eform.page
o and i would leave out the fact that you unlocked your phone too.....dont want to give them a reason to not send it for repair now do we.
all the informations are one of those long internal sdcard dead threads. it's been repeated over and over in those threads...
Just curious, any reports of someone in the US getting I9000M warranty honored?
Sent from my GT-I9000 using XDA App
Contact Samsung Canada directly. Word is that they are starting to take repairs as well.
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
deezy7 said:
Androiderer and Beast, and everyone else, thanks for the helpful replies!!
I decided to just go through Samsung Canada themselves, and I wrote the following in one of the other threads:
Samsung Electronics Canada Inc.
1-800-726-7864
Second call got through, first went to voicemail, redialed right away. Talking to them now.
So during the call, I was told that I would have to take the phone back to where I bought it and send it in from there. I then advised the guy I was talking to that I had read that other people were able to get Samsung to send out the shipping label and do the repair. He double checked and confirmed it, and is in the process of preparing the repair order right now. Have the phone handy, because they will ask for the phone's Serial Number (S/N) behind the battery. 7-14 days business days is the estimated repair time, and no cost. He estimated the label will take about 24 hours or less to be e-mailed to me. Hope this information helps. All told the process took about 20 minutes, depending on the knowledge of the csr.
Good luck everyone....
Doing it this way, I never had to leave the warmth of my office lol. The phone is now in a box with the label, waiting to be picked up.
LUCKILY I hadn't sold my old HTC Tytn II Kaiser that I have Android flashed on, so I don't have to go Android-less!! Man that phone is so reliable...it's a massive brick, but so reliable...I was going to sell it, but now I think it will remain a permanent mainstay as my trusty Android backup phone. I may even consider getting another HTC phone for Android, and sell this Samsung Jekyll and Hyde machine :S
Again, thanks everyone for your help.
Click to expand...
Click to collapse
Anything special you said in your conversation? I called Samsung twice and they did not know about the whole shipping label via email thing, insisted on going to the service provider.
Hey that's great news. let us know how long it takes to get your phone back.
Hi. So I recently bought a used Note 3 on craigslist. The phone works perfect. I inserted my Sim and have been using the phone with no problems. I decided to stick with my G3 and tried to sell the Note online. Come to find out there is something weird about the IMEI number. The number on the status screen comes up as blacklisted. There is a different IMEI number under the battery that comes up as valid.
As I said the phone works fine, but I dont know what is going on. The seller is obviously not being very helpful with my questions.
I have read about people illegally changing the IMEI numbers on phones. Is this what happened?
Why is the number under the battery the valid one? I assumed that if someone messed with the software the number on the status screen would be valid and the one under the battery would be blacklisted. The sticker under the battery looks legit.
Any help is appreciated.
Thank you
They could have changed it, but what I think is more likely is that they changed out the screen at some point and left the wrong sticker on it. On most newer Samsung phones the IMEI sticker is on the screen assembly, so when you install a new screen you have to swap the stickers too. I'm a phone tech and I always swap the stickers whenever I put a new screen on a device just to avoid this kind of confusion.
I personally would aggressively pursue a refund cause you could end up with an expensive paperweight even though it works fine at the moment. Involve the police if the seller decides to get salty about it, cause it's technically fraud.
Thank you for the response. Why would swapping out the screen change the IMEI? Which IMEI is the phone currently using?
The seller is no help.
Open the dialer screen and press *#06#
Don't press send. It will give a notification of what imei the phone is using.
I did this. The blacklisted one comes up.
I don't doubt what you're saying is true. But who says it's blacklisted? If it's an internet source I'd call the carrier. The carrier can tell you why it's blacklisted, and depending on the case it can un-blacklist it.
I also don't understand how a blacklisted device is working.
Unfortunately if it is blacklisted, you've been scammed. Contact the police. The more info you have, the more they can help you. If you have the sellers phone number, address, and description of them you might have a chance. Otherwise all you can do is sell it as a blacklisted device.
You are as confused as I am. Hence my post. Lol
I used Swappa to verify.
The number on the Status screen is definitely different than the one under the battery.
kabuk1 said:
They could have changed it, but what I think is more likely is that they changed out the screen at some point and left the wrong sticker on it. On most newer Samsung phones the IMEI sticker is on the screen assembly, so when you install a new screen you have to swap the stickers too. I'm a phone tech and I always swap the stickers whenever I put a new screen on a device just to avoid this kind of confusion.
I personally would aggressively pursue a refund cause you could end up with an expensive paperweight even though it works fine at the moment. Involve the police if the seller decides to get salty about it, cause it's technically fraud.
Click to expand...
Click to collapse
440bro said:
Open the dialer screen and press *#06#
Don't press send. It will give a notification of what imei the phone is using.
Click to expand...
Click to collapse
Green1534 said:
You are as confused as I am. Hence my post. Lol
I used Swappa to verify.
The number on the Status screen is definitely different than the one under the battery.
Click to expand...
Click to collapse
Ignore the IMEI under the battery it's just a sticker I think what @kabuk1 is saying is that it could be different because of a careless error during a repair. The IMEI that shows up on the device is the IMEI of the phone and the one you should care about. If that is the one that swappa says is blacklisted then you should take @440bro and @kabuk1 s advice and investigate further with the carrier or just contact the police.
Sucks if you got scammed, but if you bought it through swappa they're really helpful with whatever you need. I bought a phone from a seller who turned nonresponsive immediately after the paypal payment cleared and they guys at swappa were really helpful getting my money back...slightly different situation but there is hope!
Thanks everyone for the feedback.
Just weird the phone works perfect.
Green1534 said:
Thanks everyone for the feedback.
Just weird the phone works perfect.
Click to expand...
Click to collapse
It could be blacklisted on a different carrier than the one you're using. Usually what happens is that if a phone is blacklisted by T-Mobile, you won't be able to use it on their network but if the phone is unlocked you could still use it on other GSM networks.
The phone is AT&T model and I am using it on AT&T
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
cwr4024 said:
Can it be unlocked via warranty as I have the original receipt? Thanks
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Click to collapse
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
garyd9 said:
Contact Samsung to find out. Warranties and laws regarding them are different in every country. I don't think anyone here will be able (or willing) to help. We have no way to know if you paid for the device, paid for a stolen device, or stole it yourself. (I'm not accusing you of anything - just pointing out that folks here on xda developers have no way to know.)
Good luck.
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Click to collapse
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
cwr4024 said:
Nono I totally understand! I will provide photos of the ad/conversation/receipt anything if i need haha
I did call Samsung/google yesterday but they were not too sure and just suggested to send it - which makes me a bit worried that if it cannot get it done which can be a waste of money and time.. oh well!
I'm posting to see if anyone went through the same situation!
Thanks for your reply!!!
Click to expand...
Click to collapse
Samsung won't be able to do anything about it. They have nothing to do with Android's device protection. Google support is probably your only solution, and you'll need to keep at it until you get directed towards somebody who does know. I'm not sure they'll be able to help you, but apart from convincing the guy you bought it from to meet again, it's all you can do.
Honestly, you'll probably have an easier time convincing the guy to unlock it than convincing Google support you actually purchased the phone.
cwr4024 said:
Yesterday I bought a Note 5 from a guy including the original package and the receipt. I realised that it has this Device Protection triggered (the new feature on lollipop which locks the phone when the phone is factory reset while still having the lock screen enabled and requires the original owner to log in with his google account). I asked him to meet me again for him to log in which he refused as he thinks it is unnecessary and now he is not responding since. So I'm just stuck here with the brand new locked device. Anyone know what I can do? Can it be unlocked via warranty as I have the original receipt? Thanks
Click to expand...
Click to collapse
hi,
just a few pointers to consider....original receipt?
from Samsung or cellphone shop /provider
or from person you bought it from ... or who ?
Why don't you approach them.. for assistance ?
Another point, that warranty that you got, is it "transferable"...? to a 3rd party.(in your case)
In my country and my experience you get very few companies. /shops that would accept /honor, warranty if sold to 3rd-party?.(resold on the sidelines)
I found that even when a customer bought device cash, the company (seller) normally has some record of the original customer and in some cases you have to register device to be entitled to be covered re warranty. It might be different where you are.. i don't know.. i mention it in my post that you can consider it. If not applicable, plse ignore above.
good luck
Hey guys!! Thanks for the replys
After going thru all the possible places (Samsung, google, retail shop the phone was bought from), the only answer is to reach the seller no matter what...
I nagged my seller and explained every single part of the problem and then he finally decided to meet me and log in for me which he did!
However, I seriously feel that Google has to do somethimg about this device protection. For example, allowing the seller to generate one time code for the buyer to log in when they can't meet and don't want to dhare the password, or something that seller can disable this on a computer.. just something.
Well I hope my case gave you some heads up
When selling/buying an Android higher than 5.1, always check the device protection.
If youre a seller, factory reset after disabling the lock screen!
Cheers guys
How did you buy it and pay for it? eBay and Paypal, then just raise a dispute. The £500 or so blocked funds on his account should wake him up. At least it's sorted now.
Hello!
Some scumbag sold my wife a phone that became blacklisted just over a month later. I thought it was a legit transaction as I got the original receipt even. Turned out they claimed that phone was lost to the device protection insurance that was also purchased to get replacement phone.
F***ng Rogers Canada does not want to remove it from the blacklist even though they investigating the original purchase as being fraud. I found few ads about "IMEI fixing" but they do not do P30 Pro (at east not yet)
Does anyone know any method to fix IMEI? Or anyone who would do this?
Thanx!!!
kufel said:
Hello!
Some scumbag sold my wife a phone that became blacklisted just over a month later. I thought it was a legit transaction as I got the original receipt even. Turned out they claimed that phone was lost to the device protection insurance that was also purchased to get replacement phone.
F***ng Rogers Canada does not want to remove it from the blacklist even though they investigating the original purchase as being fraud. I found few ads about "IMEI fixing" but they do not do P30 Pro (at east not yet)
Does anyone know any method to fix IMEI? Or anyone who would do this?
Thanx!!!
Click to expand...
Click to collapse
Any chance you paid with PayPal or another online service that you can dispute with? Credit card dispute?
If you paid cash, you're definitely SOL =\
SOL, cash... I know
Same situation for me
I'm looking for solutions to unlock it and the only solution right now would be to root the phone and change the IMEI. And it seems we can't rooted this Huawei at the moment.
If you find a solution before me, I would be very interested. Tks
Carrier blacklists are the worst. They only hurt good customers. Screen your customers better and make them pay, not other folks
Unfortunately seems like due to Huawei locking the bootloader for good removed the option to fix IMEI.
I tried like 10 places that do this for Samsungs and others and this was the reply i got...
Enabling 'manufacture port' under background settings>USB port settings will help to repair imei without root? I bought p30 pro from private seller recently, and having feeling that its going blacklist soon
So - just got the phone fixed for CAD $100. Took the guy 10 mins, says he's been doing it for a couple of years for Huawei phones. I am glad and grateful but still would like to know how to do this. Can't believe there is nothing about this on XDA.
IMEI unchanged, he said that he changed something in a file system and that the fix survives phone resets and system updates.
Does anyone have an idea what was done?
THX
kufel said:
So - just got the phone fixed for CAD $100. Took the guy 10 mins, says he's been doing it for a couple of years for Huawei phones. I am glad and grateful but still would like to know how to do this. Can't believe there is nothing about this on XDA.
IMEI unchanged, he said that he changed something in a file system and that the fix survives phone resets and system updates.
Does anyone have an idea what was done?
THX
Click to expand...
Click to collapse
Hi,
Im based in Ireland and sadly in a similar situation where I bought a P30 Pro for my partner only for the seller to report it stolen 2 weeks later (we presume). Bottom line is the IMEI is blacklisted and I'm hoping to make some use of the phone again. Would it be possible to pass on the person that can make the phone working on my network please privately or perhaps point me in the direction to help remedy this in some way, thanks!