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I wanted to quickly transfer something from my laptop to my new Droid Turbo, so I quickly grabbed a USB cable thinking it was my Droid Turbo's cable. I had accidentally grabbed my 2012 Asus Nexus 7 cable instead. I plugged it into a USB 3.0 port on my laptop and after transferring some things for two minutes I noticed my battery was at 100%. I thought this was strange as my battery had only a few minutes ago been 87%. That's when I realized I was using the Asus cable.
Should I be concerned? I usually almost religiously never mix chargers.
Edit: I have just discovered that the cable is damaged and partially pulling out from the USB end.. could this have anything to do with it?
I had the same issue, connected my phone to a USB 3.0 port to backup some date and was shocked at how fast it supposedly charged up to 100%. I used a 3 y/o cable from an old Galaxy S3.
USB 3.0 has nearly double the power output of USB 2.0. So that could have something to do with it. Using a different cable or slightly torn one won't make a difference. The battery percentages also aren't the most accurate all the time. Your battery should be fine.
Sent from my XT1254 using XDA Free mobile app
A USB 3 cable going to a standard USB 2 micro port? No voltage difference.
---------- Post added at 11:07 PM ---------- Previous post was at 11:06 PM ----------
When using a standard USB cable the port does not matter.
I do think the calibration of the battery is off. I've had it go from 93 percent to fully charged on my qi charger just a minute ago, and yesterday twice, once on the turbo charger and an usb port on my laptop. I fully drained the battery the first day, Friday, and I think either it's still learning or the calibration is off. It seems to show it draining quickly the first sixty percent, then really slow down the last forty. Now I don't like letting the battery drain too low, decreases the battery life and capacity, hopefully it learns or next update clears this up.
This also happened to me on a usb3 port, but with the original cable. I jumped from 88% to 100% in about 5 seconds. This can't be right. Has to be a bug.
I don't think this is related to faulty chargers/cables. I had the same thing happen to me yesterday using my car charger for the first time (that I've used on 10+ other devices without issue) and the phone shot up to 100% in a few minutes. Ever since I used that charger all my other chargers that were previously working fine (turbo, qi, etc.), are charging the phone too quickly as well. I hope someone can figure out a fix for this, or an update comes out soon. I just wiped my device and set it up again, I'll report back if it's fixed.
I had this issue, I killed the battery thinking it would fix the issue when It charged, It did not. I factory reset and that also did not fix the problem. phone would show as 100% charged even when really only 3% charged. I ended up getting a replacement from VZW store.
Update - replacement phone from VZW is doing the same thing, only charger that I have used is a TYLT qi compliant wireless charger. (shows 100% for 6hrs)
Also are you guys on system version 21.21.12 or did you take the update?
Same issue here. Started today. Had since release. Exclusively use Tylt Vu charger. Have latest update. On Dalvik.
Silvaire said:
Same issue here. Started today. Had since release. Exclusively use Tylt Vu charger. Have latest update. On Dalvik.
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Click to collapse
Mostly same here. Used the Tylt Vu exclusively, then used the Turbo charger once or twice. Phone was stuck at 100% for twelve hours yesterday, dropped to 93% after reboot. It appears confused as to what it should really be at. Seems that the Tylt Vu is the common thread here.
Fixed mine! after holding the power button for about 20 seconds the phone will shut off, I then charged the phone with the Turbo charger overnight which reclibrated the battery meter. This has not happened again since doing this.
Hope this helps!
XF1ber said:
Fixed mine! after holding the power button for about 20 seconds the phone will shut off, I then charged the phone with the Turbo charger overnight which reclibrated the battery meter. This has not happened again since doing this.
Hope this helps!
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Click to collapse
This also solved the problem for me, thank you!! (I had also plugged into a usb3.0 port before this issue occured, hope they address this with a patch or some kind of fix).
I'm also having strange battery problems the past few days. The other day, randomly around 4pm I happened to notice my battery said 97%...just not possible since it had been off charger since 6am.. Yesterday, battery showed 35% and then died 2 mins later, powered off. Tried the power button for 20 and charged overnight, but on my qi charger I woke up to it only partially charged and not charging anymore. took off and put back on charging pad and it charged some more until morning. It seems the battery isn't calibrated and not showing the correct readings...anybody else? (oh, and it's a samsung charging pad)
sincerity said:
I'm also having strange battery problems the past few days. The other day, randomly around 4pm I happened to notice my battery said 97%...just not possible since it had been off charger since 6am.. Yesterday, battery showed 35% and then died 2 mins later, powered off. Tried the power button for 20 and charged overnight, but on my qi charger I woke up to it only partially charged and not charging anymore. took off and put back on charging pad and it charged some more until morning. It seems the battery isn't calibrated and not showing the correct readings...anybody else? (oh, and it's a samsung charging pad)
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Click to collapse
unplug it from everything, hold power button till it shuts off, it will then show an accurate % reading. Plug into the turbo charger that came with it and walk away for an hour. Should re-calibrate and get you back to normal (assuming the issue you're having is the same as ours). this worked for me. good luck!
rhcreed said:
unplug it from everything, hold power button till it shuts off, it will then show an accurate % reading. Plug into the turbo charger that came with it and walk away for an hour. Should re-calibrate and get you back to normal (assuming the issue you're having is the same as ours). this worked for me. good luck!
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Click to collapse
Hey, when i power button until shuts off, I don't get a %....am I missing something? Thanks!
sincerity said:
Hey, when i power button until shuts off, I don't get a %....am I missing something? Thanks!
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Sorry, needs to be plugged into turbo charger, I told you out of order, my bad.
plug into turbo charger, hold power till it cycles on it's own (you'll see the real %), leave plugged in and walk away for an hour.
Solved all of my problems, good luck!
(seems like this is caused by plugging into usb3.0 ports, and possibly some qi chargers. I use an lg qi charger overnight and have not had the issue. It happened to me when I plugged it into a usb3.0 port on a laptop).
great! this worked for me! thanks!
Well for me I've had this bug since day 1 and none of the fixes are permanent -- there's a bug in the software on Moto's side that needs to be dealt with. I posted a thread on Moto's support forum in hopes of raising the profile of this issue cause it's a showstopper for people like me who rely 100% on Qi.
https://forums.motorola.com/posts/a029dc63a5
Silvaire said:
Well for me I've had this bug since day 1 and none of the fixes are permanent -- there's a bug in the software on Moto's side that needs to be dealt with. I posted a thread on Moto's support forum in hopes of raising the profile of this issue cause it's a showstopper for people like me who rely 100% on Qi.
https://forums.motorola.com/posts/a029dc63a5
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Click to collapse
Hi all,
I've had this same issue and I'm not sure when this happened, but I certainly noticed it immediately after using Qi charger for the first time.
Can we confirm if anyone on this thread had this issue by using a wired charging device, or whether this issue is synonymous with Qi charging?
Wiggz said:
Hi all,
I've had this same issue and I'm not sure when this happened, but I certainly noticed it immediately after using Qi charger for the first time.
Can we confirm if anyone on this thread had this issue by using a wired charging device, or whether this issue is synonymous with Qi charging?
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Click to collapse
it happened to me after being plugged into a usb 3.0 port, I use a qi charger (LG) every night without issue.
I've had my N6 for about two weeks now, and lately I've noticed it doesnt charge once I plug it in, I'll go to sleep and a few hours later its still at the same percentage, I check the battery stats page and it shows "Not Charging" I unplug it for a few seconds and the Charging icon sticks as like the phone thinks its still "charging". Another issue I've noticed just now today, it says itll take 4 hours to charge from 56%! Only way for me to fix these issues it is to restart the phone and itll work, mind you this issue only happens sometimes. Although I will say I plugged my LG G2 into the Turbo Charger, so IDK if that affects the charger in any way?
Does anyone else experience this? If this is something no one has I'm planning to swap the device out for another one.
Running SinLess ROM v1.0.3
what charger are you using for your n6? and where are you plugging into? wall or usb?
simms22 said:
what charger are you using for your n6? and where are you plugging into? wall or usb?
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Click to collapse
Sorry forgot to mention, I do use the Turbo Charger provided with the phone
XERO_Racer said:
Sorry forgot to mention, I do use the Turbo Charger provided with the phone
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Click to collapse
This may seem obvious but try a different cable. I had a cable that, when plugged in, my phone would say is charging but doesn't actually charge.
I've had my nexus 6 for a couple weeks now and the first time this happened I was using a wireless charge so I thought I didn't have it placed on the mat right. But it happened again last night whilst plugged into an AC charger. The AC charger is an LG charger from a previous Nexus. When I look at the battery graph it just flat lines for the whole time it was plugged in.
fictionoid said:
This may seem obvious but try a different cable. I had a cable that, when plugged in, my phone would say is charging but doesn't actually charge.
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Click to collapse
My turbo charger is doing the same thing the OP said. We have 2 6's and it also happened to my wife's the other day too. I thought it might have initially been a cable too so I changed that out and it happened to the second charging cable last night as well.
Just experienced this
I use the turbo charger also and just experienced this. I was at 25 % after playing injustice (which just murders this battery) and plugged in the USB and I looked back 5 minutes later at I was at 22 %. So I killed Injustice and waited about 5 minutes more and I was at 19%. I had to reboot to get charging and after 5 minutes of charging I was at 29% so it is weird stuff.
I've been noticing this as well, but my charger is an aftermarket charger by Tenergy (Amazon link), and I'm using an aftermarket cable. Missed my alarm this morning because the phone must have not actually been charging, even though the N6 always shows that it is charging. I haven't tested it thoroughly with the stock charger as I keep that next to my workstation, but it seems that others are having this issue even with the included charger. Frustrating, to say the least.
Same thing with my N6 on 5.1. I would say that 20% of the time i plug in it shows charging but doesn't charge, just maintains the battery at whatever percentage it was when i plugged it in.
I don't have to restart but rather just unplug and re plug in the charger, then monitor for a couple of minutes to make sure the battery is going up and if so it will charge normally.
I also have tried a few different chargers including the quick charger that came with the phone. same result.
the same. here
I have the same issue while charging n6 with Motorola terboxharger ... But it takes 3 h while charging with any other chargers .....any updates !!!
meto882006 said:
I have the same issue while charging n6 with Motorola terboxharger ... But it takes 3 h while charging with any other chargers .....any updates !!!
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Click to collapse
Wow, same here.... only just started to notice it. Using turbo charger as well...however upon using a normal charger, it seems to always charge. it it something with the turbo charger?
Yea it seems to be turbo charger problem , but how come I bought it just one month ago !!
I started noticing the same issue recently. I'd say it started after upgrading to 5.1. I'm using the stock turbo charger. I found a workaround that, so far, fixes it for me (3 nights in a row at least).
After plugging in the phone, I notice the battery icon shows it is charging. If I actually go into the battery settings though, it says it is NOT charging. If I unplug the charging cable and plug it back in while still in the battery settings page (you know, with the usage graph), then it starts charging just fine up until I get a full charge. As long as I do this each time, I seem to get a full charge. Annoying, yes. But not as annoying as waking up to à phone that never charged.
Sometimes it won't charge when it's not plugged in either
For my N6 to charge, I need to push the TC USB cable a little downwards for my phone to charge. Sometimes, it doesn't even charge at all. I'm considering to RMA this, if I can do it here in Norway.
my nexus 6 has different behaviours, if I charge it when it is turned on sometimes it stops the charging and I need to disconnect and reconnect the cable and charging starts again, so i need to be careful because i can't be sure that my phone will charge completely if i leave it alone. if I charge it when it is turned off sometimes it starts to restart continuously showing battery in the screen again and again, without charging. hopefully this happens sometimes, i dont really like this bug, i spent so much money for buying it and i dont want to control if my phone is charging or not when I plugged it, i just want to put in charging and coming bac when it is flly charged.
RMA it
I hope the first thing anybody does is check the charging port and make sure there's nothing in there. Take a strong, sharp toothpick and carefully dig anything out that shouldn't be there. Pocket fuzz etc...
I am having this same issue, my phone is brand new yesterday, running 5.0, I have these exact issues, seems to be only with the turbo charger because I use a slow charger for overnight next to my bed and the battery was full. But I can't seem to make the percentage actually go up with the turbo charger without restarting the phone first.
Any more info on this very annoying bug??
can't seem to figure it out
i have the same issue - my N6 is a couple of months old and it started on an overnight (not) charge. Now it's happening 1 in 2 charges so it's getting worse. I cleaned the connection, tried different cables, USB chargers and plugging into the laptop - no dice. It's going back to Google - annoying...
I have noticed that when the N6 is on charge, once it reaches 100% and left on charger, the battery starts discharging approx 1% every hour.
I only noticed this when my alarm was going off and when looked at battery usage it was saying 94% but nothing using it - installed GSAM and noticed that once fully charged it starts discharging even while on charge. If I remove charger and re-insert it starts charging again as normal.
Has anyone else noticed this issue. I have contacted Motorola to see what they say, but they are none the wiser and just think it may be a feature of the device/charger but not sure and said to test with another charger.
walkerx said:
I have noticed that when the N6 is on charge, once it reaches 100% and left on charger, the battery starts discharging approx 1% every hour.
I only noticed this when my alarm was going off and when looked at battery usage it was saying 94% but nothing using it - installed GSAM and noticed that once fully charged it starts discharging even while on charge. If I remove charger and re-insert it starts charging again as normal.
Has anyone else noticed this issue. I have contacted Motorola to see what they say, but they are none the wiser and just think it may be a feature of the device/charger but not sure and said to test with another charger.
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Click to collapse
Not sure, I don't use stock or the stock charger. I would have thought the stock charger trickle charged. I remember my HTC desire used to charge to 100%, discharge to 90 and then charge to 100% in a loop as it didn't trickle charge.
Make sure your using a cable that supports data as well. My stock 5.01 and stock charger/cable does trickle charge.
It's perfectly normal to see this in such devices, though if it were going any lower I'd investigate further.
Maintaining a constant flow to the battery would burn it out so the charge gets it to full and then cuts out, allowing a little discharging and cooling of the battery. Once it gets to certain point, it'll start to juice the battery again.
Sent from my Nexus 6
thanks for the replies - I've not seen it drop below 90%, but I know if remove the charger and plug back in, it will start charging as normal - another thing I have recently noticed is that when you do plug charger in, initially it switches between battery/charger a few times and then starts properly charging - I wonder if this is feature of the phone or lollipop causing this. - other than this phone seems to work fine and have had over 2 days on a full charge
Well got it to drop to 80% while plugged in and it didn't start charging again until pulled cable and put back in
what charger are you using? i leave my n6 on a charger for hours after it hits 100%, and it never ever drops. id even say that when it hits 100% it doesnt stop charging. it keeps charging, with a much less inflow of charge than normal, but its still charging. for about 30min before it stops charging. then it just stays at 100%. sometimes i have it plugged in for 8-10 hours after, never once did it go to 99%. this is while using stock, and custom roms.
walkerx said:
I have noticed that when the N6 is on charge, once it reaches 100% and left on charger, the battery starts discharging approx 1% every hour.
I only noticed this when my alarm was going off and when looked at battery usage it was saying 94% but nothing using it - installed GSAM and noticed that once fully charged it starts discharging even while on charge. If I remove charger and re-insert it starts charging again as normal.
Has anyone else noticed this issue. I have contacted Motorola to see what they say, but they are none the wiser and just think it may be a feature of the device/charger but not sure and said to test with another charger.
Click to expand...
Click to collapse
The new gen chargers actually cut the power when the battery Actually hits 99% and show it as 100% and stop it charging. But when the 100% drop to 99% (which is not actually visible), it automatically starts charging. But discharging the battery more than 1% is not actually a Normal thing, I should say. I also do charge over-night, never evidenced such thing. I'll suggest you to try with different turbo charger if you have one.
I'm using the stock charger got with the phone. I did contact Motorola over this and they were useless. I know charger works as charges to 100%. But it then just stops.
I have performed a factory reset to see how it goes tonight.
If still no good will speak with CPW and see what they say as don't fancy having to send off based on some of the forum posts
I have no issues with my N4 which has been connected to a power source for days and still shows 100%
I have also noticed that on the N6 when powered off and charge it doesn't show that it is charging
taken it into CPW and they have sent it off for repair - been told 16 days - at least with apple it's near enough same day, shame can't do same with android phones
I had called Motorola uk support and was promised email confirmation of call and also call back this morning regarding the phone and have had neither
back to my Nexus 4 for time being, just hope my Nexus 6 don't come back with any scratches, etc
I use a Qi charger, and notice this exact thing. Charge until it claims to be full, then stop altogether. So I set it on the pad when I go to bed, and wake up to it not charging and being down to around 95%. I was thinking that it was a characteristic of Qi, but when we got another (identical) Qi pad for the wife's Hammerhead, it "appears" to remain in charging mode indefinitely. Our Qi pads have a blinking white light when they are "charging".
what happens if you just plug the charger directly to the phone so not using the wireless Qi charger, do you get the same fault
doitright said:
I use a Qi charger, and notice this exact thing. Charge until it claims to be full, then stop altogether. So I set it on the pad when I go to bed, and wake up to it not charging and being down to around 95%. I was thinking that it was a characteristic of Qi, but when we got another (identical) Qi pad for the wife's Hammerhead, it "appears" to remain in charging mode indefinitely. Our Qi pads have a blinking white light when they are "charging".
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Click to collapse
Hammerhead does act differently to the shamu. I have both and used them both on the same qi.
Hammerhead trickle charges. Charging icon remains until picked up off charger.
Shamu stops at 100%, charging icon disappears. However, when I remove my Shamu, its always 100% or 99%.. Its never lower.
walkerx said:
what happens if you just plug the charger directly to the phone so not using the wireless Qi charger, do you get the same fault
Click to expand...
Click to collapse
Good question. But judging by the rest of this thread, I suspect that it will behave the same with a wire as with the Qi. I don't ever actually use the wire to charge, since the ballistic maxx case makes access to the USB plug inconvenient.
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rootSU said:
Hammerhead does act differently to the shamu. I have both and used them both on the same qi.
Hammerhead trickle charges. Charging icon remains until picked up off charger.
Shamu stops at 100%, charging icon disappears. However, when I remove my Shamu, its always 100% or 99%.. Its never lower.
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Click to collapse
I wonder if that could be a coincidence....? I.e., either you aren't leaving it on long enough for the percent to drop lower than that, or leaving it on long enough that it initiates a top-up just before you disconnect it.
Ok, so looking at the DT for the device....
https://android.googlesource.com/ke...ot/dts/apq8084-shamu/apq8084-moto-common.dtsi
Look at lines ranging from 823 to 854 for the smb1357 block.
Note low-voltage-uv = 2750000, max-voltage-uv = 4350000
In mv, that would be 2750 and 4350 respectively. That makes for a range of 1600 mV.
The recharge-thresh-mv = 200
Assuming a *relatively* linear voltage/percentage curve, 200/1600 * 100 = 12.5%. It won't be quite that linear, but this is adequate to give a rough idea of the charge cycle breadth in percentage points.
recharge-thresh-mv accepts values of 50, 100, 200, or 300. The smaller the value is, the tighter the recharge threshold becomes. At 50, we would be looking at roughly 3%.
So my conclusion: working as intended.
There is another aspect that becomes involved when using Qi, which is the bq51021. This one has a parameter "resume-vbatt-mv" set to a value of 4270 mV. That is 80 mV below full, or roughly 5%. Judging by only the name of the parameter, it sounds like it sets a Qi charge cycle breadth of 5%, but I don't understand the relationship between the bq51021 and the smb1357. I suspect that the two have to agree for Qi charging to work.
doitright said:
I wonder if that could be a coincidence....? I.e., either you aren't leaving it on long enough for the percent to drop lower than that, or leaving it on long enough that it initiates a top-up just before you disconnect it.
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Click to collapse
I don't think so. I put it on the charger at pretty much the same time and take it off at pretty much the same time but starting from different % remaining every day... If it did drop to 90%, i would have caught it at least once by now.
update: whatever you do if you are uk customer and purchased via CPW do not take it back to them - i found out today that they are not accredited repairers and they should have advised me it needed to go to Motorola - now trying to find out what is happening with my phone and when to get it back
I'm still trying to understand how my Nexus 6 works with Qi charging, and the results are a bit inconsistent.
I'm using an LG WCD-100 stand and a BlackBerry Blade charger, both of which are reported to work well with the Nexus 6 (in portrait).
I've had my Nexus 6 on the dock on my desk in work this week, and have been keeping an eye on it. I have the screen on all the time (so I can keep an eye on incoming personal emails). Most of the time the N6 charges to 100%. It then stops charging until it get to about 98%, at which time it starts charging again. So far so good. HOWEVER, on a few occasions it did not start to recharge (even with the battery down to the 70's), and I had to remove it from the charger for a few moments and then put it back before it would start charging again.
I'll try again next week (I'm only desk-bound Tue/Wed/Thu) with a different Qi charger, just in case there's a problem with the one I'm using (though I doubt it).
In the meantime, has anybody seen similar behaviour - or is it time to talk to Motorola UK Support?
the charging issue with it not starting again is the same as what i'm having on wired connection - if you install something like gsam battery monitor you can see that it is discharging while actually charging
I also have the LG WCD-100 (from when I had the LG G3) but not actually using it as I think first time tried you have to get it in the correct area for it to charge
I had problems with my Nokia charger. Because this phone is big and the back of the Nokia was less than half way up the back of the phone, the weight of the too of the phone pushed the bottom of the phone away from the charger.. Imagine the phone as a see saw and the top of the back of the charger as the pivot point. Also the unflat back didn't help
I recently got a wireless charger for my Droid Turbo and have noticed that once full the phone keeps connecting and disconnecting, It almost seems like this is by design, it is so uniform, I just want to make sure nothing is wrong with my charger or my phone.
Are other people having this issue?
Android's built in battery monitor resets when I take the phone off of any charger, so It does not show this.
aka848 said:
I recently got a wireless charger for my Droid Turbo and have noticed that once full the phone keeps connecting and disconnecting, It almost seems like this is by design, it is so uniform, I just want to make sure nothing is wrong with my charger or my phone.
Are other people having this issue?
Android's built in battery monitor resets when I take the phone off of any charger, so It does not show this.
Click to expand...
Click to collapse
My phone does the same thing, so I am assume it is by design, but if anyone else knows more, I'd love to hear from them as well!
Yes, that's how all modern devices with chargers work. Once it becomes fully charged, the idea is you take it off the charger. If you leave it sit on there, though, it's going to harm the battery if the charger keeps pumping electricity into it, so it stops for a while. Once it hits 98-99%, it's no longer fully charged and begins charging again. Obviously this isn't the best for the battery longevity either, so again, you should take it off the charger once it hits 100%. But the behavior you're seeing here is normal.
The only issue I have is I have a custom sound through Xposed module for when I'm wireless charging and not. Helps to know when you hit the Qi pad "sweet spot". Or if I accidentally move the phone off the sweet spot and it's no longer charging (but I want it to).
Wireless Charging | Xposed
http://repo.xposed.info/module/com.eldarerathis.xposedmodule.wirelesschargingxposed
Somehow my and my wife's LG Nexus 5 is smart enough to stop charging on the Qi pad (when battery is full) and NOT trigger the custom ON/OFF sound -- because I did NOT remove the phone from the charging pad. It still stops charging and starts recharging, periodically but until I PHYSICALLY remove the Nexus 5, it does not chime. It KNOWS the difference between me moving the phone and the battery's automatic circuitry. Or if I put the phone physically back ON the pad, THEN it chimes. But if the Nexus 5 battery charging cuts off/on by itself, it does not trigger the notification.
Yet, with my Moto Maxx, when the battery gets full, CHIME! A couple minutes later, CHIME! A couple minutes later, CHIME! (off, on, off, on, off, on). Very annoying. LG somehow is smarter so that doesn't happen.
I sold my Nexus 5 a couple of weeks ago, but my wife still has hers. On our living room and bedroom charging pads, I see the comparison side by side ever day. Same Xposed module, but Moto stupidly thinks I've "removed" the device from the charging pad when it stops charging the battery because it's full. And then starts back, and then stops.
This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Same
I had a similar issue with my S6 Edge this past weekend. I tredi charging it with 2 different fast chargers and three other cables. It said charging and I would walk out of the room and within minutes, it was no longer charging.
My wife's edge charged just fine.
I called VZ and we walked through all the typical stuff. Finally, we did a "wipe cache" option on the boot screen (Hold Power and Home button Reset)
It worked.
Rep said there must have been some corrupted file that was screwing me up. I had just downloaded a game about an hour earlier from the app store. I deleted that for good measure. (though in fairness, no idea if that is what caused it-- but seems logical given that is the only change made since last charge)
Hmm odd. Usually charging issues are hardware related and I don't believe I've heard of a software action fixing it. Good for you though.
Very strange, I had the very same issue last night and today. Since I ordered mine online it was a bigger hassle especially considering the gold platinum variant is out of stock everywhere. they're sending me a new one and then I'll return this one does this week.
Wow I thought I was the only one with this issue. I also picked up a Verizon branded fast charger and now I can't even charge my phone with it since it'd just slow charge and whereas with the original charger would tell me normal charging but give me a time estimate of 2 hours from 70 percent.
Yeah, the replacement phone works fine, including with the fast car charger. Now it's been just shy of one month since getting the replacement phone, and I had the original about a month, so guess we'll see if it lasts, but I'm pretty confident it was a rare phone issue instead, and keeping my fingers crossed that this one continues going fine.
CharlzO_2000 said:
This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Click to expand...
Click to collapse
I've sent my phone to Samsung and they fixed the problem changing the charging port, the battery and the fast charger.
Original Problem:
POWER - CHARGING ISSUES - PHONE BEEPS W/O BEING CONNECTED
Problem found:
IF/CHARGING PORT - FWT - INTERNAL BATTERY FAILURE - SIDE KEY FAILURE
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-800-SAMSUNG