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My new P20 Pro (Canadian Telus) is having issues updating to CLT-L04 8.1.0.109(C792) from CLT-L04 8.1.0.107(C792).
The Problem is that the device simply will not update no matter the method.
My device is unrooted at this point.
What Happens.
When going through each of the scenarios,
1) The firmware is downloaded,
2) The phone then boots into firmware installation mode,
3) Firmware supposedly is updated
4) Phone Boots
5) Upon checking in phone status the phone is still on CLT-L04 8.1.0.107(C792)
Methods I have Used to Update
A) OTA Update (result: not updated)
B) Factory reset the device and then trying to OTA Update. (result: not updated)
C) Update via HiSuite (result: not updated)
At this point, I am unsure why this is happening and how I can update to the new firmware.
Any advice or guidance is greatly appreciated!
Did you factory reset? After the last attempt? Is your bootloader unlocked? Have you tried eRevovery?
I have the same issue: new P20 Pro from Koodo (single SIM version), out of the box it prompted me to update, after I did this, I had for example a corrupted Settings app (name was a mix of letters and numbers and same name corruption with Chinese characters within). After this happened I did a factory reset, was back on 107 and was prompted to update again in the morning, which I did. Same outcome as above, after apparently successful installation and restart, I was still on 107 ...
Just got off a chat with Huawei Canada and apparently technicians are aware of the issue and are working on a hot fix that should resolve the update issue.
ccwestcliff said:
I have the same issue: new P20 Pro from Koodo (single SIM version), out of the box it prompted me to update, after I did this, I had for example a corrupted Settings app (name was a mix of letters and numbers and same name corruption with Chinese characters within). After this happened I did a factory reset, was back on 107 and was prompted to update again in the morning, which I did. Same outcome as above, after apparently successful installation and restart, I was still on 107 ...
Click to expand...
Click to collapse
You issues are very similar to mine.
I also had a corrupted settings app as well (mix of letters and numbers with Chinese characters)
Still no fix for the 107 to 109 update to report on.
So I had a chat session with a rep on Huawei Canada's site, he mentioned that my phone was 'Not Ready' for the update and hence why it was not updating.
I opted into an email notification through the rep for when the update becomes available.
I would recommend anyone else with this issue to bring it up to Huawei Canada and opt into a notification when the issue is resolved.
aglbz said:
So I had a chat session with a rep on Huawei Canada's site, he mentioned that my phone was 'Not Ready' for the update and hence why it was not updating.
I opted into an email notification through the rep for when the update becomes available.
I would recommend anyone else with this issue to bring it up to Huawei Canada and opt into a notification when the issue is resolved.
Click to expand...
Click to collapse
Well, given the corrupted Settings app that I (and seemingly others) had, I would say that "not ready" is rep speak for "we screwed up, please wait until we fix it" ...
Was delighted to see that CLT-L04 8.1.0.111(C792) showed up as update on my phone this morning and I hit the install button right away. Sadly (and really really annoyingly) the behaviour is the same as with the 109 update: the update seems to work but after restart the Settings app is corrupted and system shows still to be on 107. Immediately after the restart I was told to update to 111 which I tried once more, only to got a "Update couldn't be installed" fail message.
I then downloaded 111 again, wiped the cache partition and tried another installation. This time, the installation happened a lot faster (given the amount of update data, unrealistically fast) and I got the Update success message again. However, upon restart, I was still on 107 - this is pathetic!
Just to add to this story, I had to send my phone in for repair and apparently (according to repair report) the mainboard was replaced?! I am on .111 now and sincerely hope that future updates will perform as intended ...
ccwestcliff said:
Just to add to this story, I had to send my phone in for repair and apparently (according to repair report) the mainboard was replaced?! I am on .111 now and sincerely hope that future updates will perform as intended ...
Click to expand...
Click to collapse
Why u had to send it to repair?? is it because of the 'Update' not really updating issue? If you got any further solution for this,please let me know. I am also having the same problem.
Has anyone had any success with updates yet? I am still stuck on 107 and it say 114 is ready but always goes back to 107. No updates have installed, had the Telus p20 pro since July .
I haven't had any success yet. This is my last phone from them
I updated my moto x4 from Oreo to pie using flash using boot loader. my boot loader is still locked and software status is official too. It still is unable to update to January security update. Please help !!
yes I have also facing same issue... i have also try by safe mode but shows something not right .... reconnecting to server... might be Moto update Services try to connect moto server which has not able to connect due some issue in server... hope so this is issue...
you can connect to moto support team let me know what they are say for this issue.
They told to reset and try again.. to do that I got to backup my data which LL take time.. so on hold as of now
Yup, same here. I got the Android 1 Google Fi model (Bootloader unlocked, unrooted). I'll try again in a week and see if it resolves itself.
And another ~ bought 2, mine showed the update 3 days before my wife's but won't start (download and install now, via wifi only and it reverts back to the settings screen). She got the notification last night and it took first try. First time I've had this issue in the 4 months I've had the phone, just glad I'm not alone here....
Since you're official/fully stock, there's not really any alternatives besides factory reset or await for full image is available to manually flash via fastboot method. You do not need to unlock long as you stick with motorola firmwares. Links in FAQs thread.
Nothing new here? Mine keeps nagging me to do the update, start it and it shows getting to 17% on step 3 of 6, then just kicks me back out to the setting screen.
This is my first android phone (from a flip), couldn't get lineageos to work with my provider (RedPocket) and have neutered as much of the google crap as possible. Right on down to disabling all permissions for Play Store. Could that be part of my issue?
It has been nagging me since last few weeks, no solution apparently
New Update:
Could actually able to fix the issue by installing a vpn and set it as a USA based server.
My phone was bought in US and I was using it elsewhere. After using an USA based IP it downloaded the update and voila.
Hi , its been a year since i bought xiaomi mi 9-global rom(128GB) and all work properly.
if im not mistaken the first rom when i bought is MIUI 10 , then the last time i update if im not mistaken is around september in MIUI 12.02 for the latest security patch.
Suddenly problem occurs recently maybe around a week. where my Wifi & Bluetooth disconnected by the system and cant be turned on but it fixed it self as i restart and now its never fixed.
I already some of fixed below :
- Restart devices
- Wipe all data
- Factory reset
- Try to flash the ROM from official one MIUI 12.02
- Following some tutorials that reset bluetooth and wifi settings
- Try downgrading MIUI version to 11
but still didnt work the Wifi & Bluetooth setting always crash & cant be turned on , try CIE or CIU test found out that the proximity sensor also didn't work.
I also tried some tutorials that do in EDL mode to install persist mode but its not working due to the Authentication it says" i dont have the permission"
Is there anyway i can fixed the Bluetooth & Wifi in this device?? The Mobile Data is still working and other features still working except Proximity Sensor, WIFI, Bluetooth.
Is the only way is to let the xiaomi store fixed it?? this is my only phone so i need it alot and the office store probably going to take long since pandemic.
Please help me Xiaomi Pro's out there :crying:
Edit :
- my xiaomi account already match with the phone the proof is i can unlocked OEM using the xiaomi. But it seems i still dont have permissions to flash EDL.
ohookayy said:
Hi , its been a year since i bought xiaomi mi 9-global rom(128GB) and all work properly.
if im not mistaken the first rom when i bought is MIUI 10 , then the last time i update if im not mistaken is around september in MIUI 12.02 for the latest security patch.
Suddenly problem occurs recently maybe around a week. where my Wifi & Bluetooth disconnected by the system and cant be turned on but it fixed it self as i restart and now its never fixed.
I already some of fixed below :
- Restart devices
- Wipe all data
- Factory reset
- Try to flash the ROM from official one MIUI 12.02
- Following some tutorials that reset bluetooth and wifi settings
- Try downgrading MIUI version to 11
but still didnt work the Wifi & Bluetooth setting always crash & cant be turned on , try CIE or CIU test found out that the proximity sensor also didn't work.
I also tried some tutorials that do in EDL mode to install persist mode but its not working due to the Authentication it says" i dont have the permission"
Is there anyway i can fixed the Bluetooth & Wifi in this device?? The Mobile Data is still working and other features still working except Proximity Sensor, WIFI, Bluetooth.
Is the only way is to let the xiaomi store fixed it?? this is my only phone so i need it alot and the office store probably going to take long since pandemic.
Please help me Xiaomi Pro's out there :crying:
Edit :
- my xiaomi account already match with the phone the proof is i can unlocked OEM using the xiaomi. But it seems i still dont have permissions to flash EDL.
Click to expand...
Click to collapse
I would try to follow flashing method from xiaomi.eu
https://xiaomi.eu/community/threads/miui-12-0-stable-release.56191/
Laptapper said:
I would try to follow flashing method from xiaomi.eu
Click to expand...
Click to collapse
Im a new user so i cant post link above
Click to expand...
Click to collapse
thanks for the answers , is it save to flash using EU ROM? last time when i browsing for fix tutorials i read some forum here about redmi user if im not mistaken that get the phone locked for 30 days after using custom ROM when he tried to revert it back. do you think its save ? mine is global version
ohookayy said:
thanks for the answers , is it save to flash using EU ROM? last time when i browsing for fix tutorials i read some forum here about redmi user if im not mistaken that get the phone locked for 30 days after using custom ROM when he tried to revert it back. do you think its save ? mine is global version
Click to expand...
Click to collapse
I think it's safe as miui could be.
But be shure to follow step by step and take right rom version. If it's working you can flash original miui or custom roms.
Laptapper said:
I would try to follow flashing method from xiaomi.eu
Click to expand...
Click to collapse
Laptapper said:
I think it's safe as miui could be.
But be shure to follow step by step and take right rom version. If it's working you can flash original miui or custom roms.
Click to expand...
Click to collapse
Thanks for the suggestion, after i tried to flash to EU ROM i got new MIUI version which 12.04 , in global its 12.02. However the problem still happening or still remain unsolved. The bluetooth & wifi still cant be turned on, i tried on CIT it also not working and everytime the i try to open wifi & bluetooth settings , the settings always freeze and crash probably because it error. Is there any other solution you can provide?
Thanks
ohookayy said:
Thanks for the suggestion, after i tried to flash to EU ROM i got new MIUI version which 12.04 , in global its 12.02. However the problem still happening or still remain unsolved. The bluetooth & wifi still cant be turned on, i tried on CIT it also not working and everytime the i try to open wifi & bluetooth settings , the settings always freeze and crash probably because it error. Is there any other solution you can provide?
Thanks
Click to expand...
Click to collapse
I think, if you have done a really clean flash with formating data, that it's a hardware problem.
Laptapper said:
I think, if you have done a really clean flash with formatting data, that it's a hardware problem.
Click to expand...
Click to collapse
yes, i did i already follow the instructions & having no error at all for the ROM and other stuff except the WiFi & Bluetooth.
But for me its just really weird, my phone looks still great from outside no bend, dent, or crack it never fall as well.
The problem starts occurring by itself like the system is forcing the Bluetooth & WiFi to off then at some point the WiFi is connected but not transferring any data after restart everything fixed then its not working at all, which when i tried to turn it on it will freeze or the system not responding or off by itself.
btw appreciate your answer, i'm still waiting for other solution if possible :crying:
ohookayy said:
yes, i did i already follow the instructions & having no error at all for the ROM and other stuff except the WiFi & Bluetooth.
But for me its just really weird, my phone looks still great from outside no bend, dent, or crack it never fall as well.
The problem starts occurring by itself like the system is forcing the Bluetooth & WiFi to off then at some point the WiFi is connected but not transferring any data after restart everything fixed then its not working at all, which when i tried to turn it on it will freeze or the system not responding or off by itself.
btw appreciate your answer, i'm still waiting for other solution if possible :crying:
Click to expand...
Click to collapse
Are you shure that you've got a global version. I had nearly the same probs as I've flashed the global on my eu hardware.
Laptapper said:
Are you shure that you've got a global version. I had nearly the same probs as I've flashed the global on my eu hardware.
Click to expand...
Click to collapse
yes, the box says global ROM and the warranty as well and made in china. When i first buy it the box still sealed too but ididnt buy from the mi store.
ohookayy said:
yes, the box says global ROM and the warranty as well and made in china. When i first buy it the box still sealed too but ididnt buy from the mi store.
Click to expand...
Click to collapse
In my personal opinion there're 2 possibilities
Damaged hardware
Or
Modem Partition wrong or damaged
MODEM or RADIO - the phone's radio
Also called baseband, it is responsible for signals and on older devices may control wifi, bluetooth, and GPS (on most newer devices, these are handled by the kernel and ROM). Upgrades are country dependent and may improve or diminish battery performance, network signal strength, and roaming capability. It is also sometimes required to have a minimum Baseband version to use a ROM so that the RIL will play nice with the Baseband.
Modem firmware is a mini-OS for the cellular radio chip which has its own processor. Firmware is a general term, firmware exists for a lot of things on phone. The wireless chip for WiFi, GPS, and Bluetooth often has a firmware as can the GPU core among other things. These firmware files are usually located inside the SYSTEM or VENDOR partition. The modem firmware is special because it has its own separate Baseband Processor (BP) so the firmware is left out of the system image in its own partition.
Modem is not an Android-specific partition. It is tied to the hardware of the phone, but the kernel has a code allowing Android to interact with the hardware. But the baseband processor (BP) - which runs modem and is responsible for all communication through mobile networks e.g. call, SMS and internet - is totally isolated from Application Processor (the one we call CPU) and is not governed by Android kernel; it runs an independent RTOS.
May it helps you for getting a solution....
Laptapper said:
In my personal opinion there're 2 possibilities
Damaged hardware
Or
Modem Partition wrong or damaged
MODEM or RADIO - the phone's radio
Also called baseband, it is responsible for signals and on older devices may control wifi, bluetooth, and GPS (on most newer devices, these are handled by the kernel and ROM). Upgrades are country dependent and may improve or diminish battery performance, network signal strength, and roaming capability. It is also sometimes required to have a minimum Baseband version to use a ROM so that the RIL will play nice with the Baseband.
Modem firmware is a mini-OS for the cellular radio chip which has its own processor. Firmware is a general term, firmware exists for a lot of things on phone. The wireless chip for WiFi, GPS, and Bluetooth often has a firmware as can the GPU core among other things. These firmware files are usually located inside the SYSTEM or VENDOR partition. The modem firmware is special because it has its own separate Baseband Processor (BP) so the firmware is left out of the system image in its own partition.
Modem is not an Android-specific partition. It is tied to the hardware of the phone, but the kernel has a code allowing Android to interact with the hardware. But the baseband processor (BP) - which runs modem and is responsible for all communication through mobile networks e.g. call, SMS and internet - is totally isolated from Application Processor (the one we call CPU) and is not governed by Android kernel; it runs an independent RTOS.
May it helps you for getting a solution....
Click to expand...
Click to collapse
Thanks for the long and detailed explanation . My mobile network & GPS still work properly without any issues.
but idk if the Bluetooth & WiFi chip maybe fried inside
Maybe i just dont have any other option except to fix in mi store.
Once again thanks for the help :fingers-crossed:.
Has any got the AA to work successfully?
Phone : Note 10 Pro Indian Variant (M2101k6P)
OS : MIUI 12.5.4.0 (RKFINXM)
Cable is connected to the phone but android auto does not detect it. Below are the steps i have taken
New phone, Setup afresh ( No old Data was copied)
Have tried 3 different cables.
Uninstalled AA updates, restart and reinstalled them.
Default USB configuration ( tried with all the options PTP,No Data Transfer,MIDI,File Transfer)
None of the apps are setup for Dual app.
Have AA Screen for phone installed.
Unknown Sources is checked in the Developer options of AA
Initially when i connected the phone for the first time, i saw a message "Unsupported device" , default USB was set to file transfer at this time.
After that neither the message pops up nor AA works.
Any other steps that will resolve the issue?
Thanks
letscheckitout said:
Has any got the AA to work successfully?
Phone : Note 10 Pro Indian Variant (M2101k6P)
OS : MIUI 12.5.4.0 (RKFINXM)
Cable is connected to the phone but android auto does not detect it. Below are the steps i have taken
New phone, Setup afresh ( No old Data was copied)
Have tried 3 different cables.
Uninstalled AA updates, restart and reinstalled them.
Default USB configuration ( tried with all the options PTP,No Data Transfer,MIDI,File Transfer)
None of the apps are setup for Dual app.
Have AA Screen for phone installed.
Unknown Sources is checked in the Developer options of AA
Initially when i connected the phone for the first time, i saw a message "Unsupported device" , default USB was set to file transfer at this time.
After that neither the message pops up nor AA works.
Any other steps that will resolve the issue?
Thanks
Click to expand...
Click to collapse
Any one ? Thanks
No problem to me with the EU global 12.5.4
[email protected] said:
No problem to me with the EU global 12.5.4
Click to expand...
Click to collapse
Thank you @[email protected] .
I did update to 12.5.8 Stable beta, issue stills exists.
Would I be able to flash the global one on to indian variant. I am new to the MIUI space.
Thanks
[email protected] said:
No problem to me with the EU global 12.5.4
Click to expand...
Click to collapse
Can you provide the model number of your device? RKFEUXM or RKFMIXM .
Which model rom should I download?
Also, can I download it and flash this rom through fastboot , with out the bootloader being unlocked? Or do i need to get the boot loader unlocked first ?
thank you
Using the 12.5.4.0 RKFEUXM in my VW Touran Discover Media Unit from 2018.
Mobile is the Redmi Note 10 pro
Important: Not rootetd & closed bootloader!
More problems to me as original.
[email protected] said:
Using the 12.5.4.0 RKFEUXM in my VW Touran Discover Media Unit from 2018.
Mobile is the Redmi Note 10 pro
Important: Not rootetd & closed bootloader!
More problems to me as original.
Click to expand...
Click to collapse
Thanks.
Do i need the Bootloader to be unocked to flash a diff region ROM ?
letscheckitout said:
Thanks.
Do i need the Bootloader to be unocked to flash a diff region ROM ?
Click to expand...
Click to collapse
I think so
[email protected] said:
I think so
Click to expand...
Click to collapse
Thanks , so i need to wait for 168 hours to get this thing unlocked
After the boot loader got unlocked i have installed tried the below ROM's but still cant get Android auto to work.
Eu ,Indonesian ,Global and Pixel ROM.
on All these roms none of the apps were setup for Dual apps.
Its driving me nuts , Any other steps that i can perform?
Lock bootloader and flash stock rom.
All my last mobiles where unlocked and rooted. None without any problem.
So i decided never to do this again. And all works as it should.
Sorry, not very helpful i guess ;-)
[email protected] said:
Lock bootloader and flash stock rom.
All my last mobiles where unlocked and rooted. None without any problem.
So i decided never to do this again. And all works as it should.
Sorry, not very helpful i guess ;-)
Click to expand...
Click to collapse
Did that , installed the Stock firmware but boot loader is unlocked, Still same issue. Kind of at a Dead End with this
letscheckitout said:
Has any got the AA to work successfully?
Phone : Note 10 Pro Indian Variant (M2101k6P)
OS : MIUI 12.5.4.0 (RKFINXM)
Cable is connected to the phone but android auto does not detect it. Below are the steps i have taken
New phone, Setup afresh ( No old Data was copied)
Have tried 3 different cables. onevanilla
Uninstalled AA updates, restart and reinstalled them.
Default USB configuration ( tried with all the options PTP,No Data Transfer,MIDI,File Transfer)
None of the apps are setup for Dual app.
Have AA Screen for phone installed.
Unknown Sources is checked in the Developer options of AA
Initially when i connected the phone for the first time, i saw a message "Unsupported device" , default USB was set to file transfer at this time.
After that neither the message pops up nor AA works.
Any other steps that will resolve the issue?
Thanks
Click to expand...
Click to collapse
Did you ever find a solution for this? I'm in the same situation.
Johnny5799 said:
Did you ever find a solution for this? I'm in the same situation.
Click to expand...
Click to collapse
Nope. A little bit of digging into the logs show that this is a permission issue but can't figure out , how to resolve it.
letscheckitout said:
Has any got the AA to work successfully?
Phone : Note 10 Pro Indian Variant (M2101k6P)
OS : MIUI 12.5.4.0 (RKFINXM)
Cable is connected to the phone but android auto does not detect it. Below are the steps i have taken
New phone, Setup afresh ( No old Data was copied)
Have tried 3 different cables. official site
Uninstalled AA updates, restart and reinstalled them.
Default USB configuration ( tried with all the options PTP,No Data Transfer,MIDI,File Transfer)
None of the apps are setup for Dual app.
Have AA Screen for phone installed.
Unknown Sources is checked in the Developer options of AA
Initially when i connected the phone for the first time, i saw a message "Unsupported device" , default USB was set to file transfer at this time.
After that neither the message pops up nor AA works.
Any other steps that will resolve the issue?
Thanks
Click to expand...
Click to collapse
Did you ever find a solution for this? I'm in the same situation.
letscheckitout said:
Nope. A little bit of digging into the logs show that this is a permission issue but can't figure out , how to resolve it.
Click to expand...
Click to collapse
I'm having a similar problem, what did you find in the logs?
Hey everyone, I've come across the same problem on my Peugeot 208 (2020 model) with a brand new Xiaomi 11T, MIUI Global 12.5.4.0 Stable (RKWEUXM) and Android 11 RP1A.200720.011.
Tried the following:
- updated the phone but it was in vain as it was already on the latest available version
- turned on "Receive updates early" but no luck getting anything new
- sideloaded Android Auto 7.0+ (both stable and daily releases) as phone came with version 6.9.
- tried different cable (can only use AA via cable)
- checked for dual apps but none are active
- deleted Android Auto cache
- deleted updates on Android Auto & reinstalled
This upcoming Friday I'm visiting the car shop to see if I can get the infotainment updated, fingers crossed.
After this, I guess I can only do some log dumping and dive into those with hopes of finding anything.
pantacruel said:
Hey everyone, I've come across the same problem on my Peugeot 208 (2020 model) with a brand new Xiaomi 11T, MIUI Global 12.5.4.0 Stable (RKWEUXM) and Android 11 RP1A.200720.011.
Tried the following:
- updated the phone but it was in vain as it was already on the latest available version
- turned on "Receive updates early" but no luck getting anything new
- sideloaded Android Auto 7.0+ (both stable and daily releases) as phone came with version 6.9.
- tried different cable (can only use AA via cable)
- checked for dual apps but none are active
- deleted Android Auto cache
- deleted updates on Android Auto & reinstalled
This upcoming Friday I'm visiting the car shop to see if I can get the infotainment updated, fingers crossed.
After this, I guess I can only do some log dumping and dive into those with hopes of finding anything.
Click to expand...
Click to collapse
Hi, i'm using AA on a peugeot 5008, which should be the same build.
It's working smoothly with ArrowOs, only diff is i'm still on AA 6.9
On dev settings : USB debug ON. Also check if AA has all authorisation needed.
TobyM95 said:
I'm having a similar problem, what did you find in the logs?
Click to expand...
Click to collapse
Nope, Even with the new 12.5 Enhanced Edition issue still exists
I resolved mine by trying quite a few different cables, I didn't think it would be the cable as the cable that came with the phone didn't work, but this cable has been working perfectly: USB C charging Cable TecMad USB Type-C
I'm not sure why this cable works but the stock cable doesn't, in theory they both meet the USB-C standard...
Has anyone had problems with your phone's hotspot after updating to Android 13 on ZenFone 8?
I also did a factory reset, but it didn't help.
The signal is very weak and even if you connect another device, this then can not navigate because it is internet not available.
Back to Android 12 the problem disappears.
Did you have the same problem and how did you solve it? Thank you.
LineOFire said:
Has anyone had problems with your phone's hotspot after updating to Android 13 on ZenFone 8?
I also did a factory reset, but it didn't help.
The signal is very weak and even if you connect another device, this then can not navigate because it is internet not available.
Back to Android 12 the problem disappears.
Did you have the same problem and how did you solve it? Thank you.
Click to expand...
Click to collapse
I just updated to Android 13 on my Zenfone 8 today, and the hotspot settings just disappeared (at least if I navigate through the settings). If i search all settings, I can find them, but trying to turn it on does nothing.
I wonder if this is an Asus problem or an AT&T (my carrier) problem.
tbessie said:
I just updated to Android 13 on my Zenfone 8 today, and the hotspot settings just disappeared (at least if I navigate through the settings). If i search all settings, I can find them, but trying to turn it on does nothing.
I wonder if this is an Asus problem or an AT&T (my carrier) problem.
Click to expand...
Click to collapse
I did all the tests, even the hard reset, nothing to do. I also tried to change mobile operator sim. It's just a bug in Android 13.
I asked Asus support, but they didn't give any answer.
Downgraded to Android 12 and that's the only way it works.
LineOFire said:
I did all the tests, even the hard reset, nothing to do. I also tried to change mobile operator sim. It's just a bug in Android 13.
I asked Asus support, but they didn't give any answer.
Downgraded to Android 12 and that's the only way it works.
Click to expand...
Click to collapse
Two questions...
1. How did you try to get help from Android support? I was thinking of trying their phone support.
2. How did you downgrade? Is there a way to do with without wiping my phone and without rooting? I found a few guides about it online and they all seemed to require wiping the phone.
LineOFire said:
I did all the tests, even the hard reset, nothing to do. I also tried to change mobile operator sim. It's just a bug in Android 13.
I asked Asus support, but they didn't give any answer.
Downgraded to Android 12 and that's the only way it works.
Click to expand...
Click to collapse
Oh, and also it's now taking about 7 minutes to register on the at&t network (as opposed to instantly in Android 12). How could they possibly have let this release into the wild?
tbessie said:
Two questions...
1. How did you try to get help from Android support? I was thinking of trying their phone support.
2. How did you downgrade? Is there a way to do with without wiping my phone and without rooting? I found a few guides about it online and they all seemed to require wiping the phone.
Click to expand...
Click to collapse
Write to Asus support, you can find it on the official page. If you have registered your product, put all the data related to model and serial, only then they will move to find a solution to this bug.
For downgrade, you will always find in the support page for your model the firmware to download. Once downloaded, enter it in the internal folder of the phone and you will see that the update notification appears above.
Click and install. Obviously you lose all the data, because it resets to the factory state.
LineOFire said:
Write to Asus support, you can find it on the official page. If you have registered your product, put all the data related to model and serial, only then they will move to find a solution to this bug.
For downgrade, you will always find in the support page for your model the firmware to download. Once downloaded, enter it in the internal folder of the phone and you will see that the update notification appears above.
Click and install. Obviously you lose all the data, because it resets to the factory state.
Click to expand...
Click to collapse
Thanks for the info. It wasn't obvious to me about the phone resetting - for all i knew, Asus might have an intelligent downgrade process that preserved the user data. Too bad they don't.
tbessie said:
Thanks for the info. It wasn't obvious to me about the phone resetting - for all i knew, Asus might have an intelligent downgrade process that preserved the user data. Too bad they don't.
Click to expand...
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Zenfone 8｜Phones｜ASUS Global
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I also had this issue of the hotspot function disappearing after the Android 13 update. I followed the step to downgrade to 12. This worked, but before I could finish setting up my phone again, it was already automatically updating to 13. I reinstalled 12, and waited to connect to wi-fi to get things restored. Shortly after connecting to wi-fi again, the 13 update started again. I paused the update and then enabled developer options and disabled automatic system updates there, but I am not able to disable auto-updates in the regular system update settings. Is root required to disable this menu option? I have not rooted my phone and would prefer not to, if possible. Any suggestions?
Edit: So far, the phone hasn't resumed the auto-update overnight or following a couple restarts of the phone. The notification remains and I occasionally get prompts to continue the paused update, but I am able to ignore them. I guess I can live with it as is, but if anybody has any other ideas, please share. Thanks.
Edit: Today, I woke to find that the 13 update has downloaded and will install on reboot. I rebooted and let it complete the update to 13. Then, I downgraded to 12 once again. This time around, the option to disallow automatic updates was not greyed-out in system update settings. I disallowed auto-updates. The notification saying the update to 13 is available remained, this time, I was able to dismiss it. I don't know what to think about the previous issues I had, but it seems to have resolved it now.
b.a.w said:
I also had this issue of the hotspot function disappearing after the Android 13 update. I followed the step to downgrade to 12. This worked, but before I could finish setting up my phone again, it was already automatically updating to 13. I reinstalled 12, and waited to connect to wi-fi to get things restored. Shortly after connecting to wi-fi again, the 13 update started again. I paused the update and then enabled developer options and disabled automatic system updates there, but I am not able to disable auto-updates in the regular system update settings. Is root required to disable this menu option? I have not rooted my phone and would prefer not to, if possible. Any suggestions?
Edit: So far, the phone hasn't resumed the auto-update overnight or following a couple restarts of the phone. The notification remains and I occasionally get prompts to continue the paused update, but I am able to ignore them. I guess I can live with it as is, but if anybody has any other ideas, please share. Thanks.
Edit: Today, I woke to find that the 13 update has downloaded and will install on reboot. I rebooted and let it complete the update to 13. Then, I downgraded to 12 once again. This time around, the option to disallow automatic updates was not greyed-out in system update settings. I disallowed auto-updates. The notification saying the update to 13 is available remained, this time, I was able to dismiss it. I don't know what to think about the previous issues I had, but it seems to have resolved it now.
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I didn't see the Andorid 13 update even before the downgrade, I searched for it and installed it if I wanted it.
Adding to my posts above from February 18:
I was able to remain on Android 12, retaining the Wi-Fi hotspot functionality, until this morning. I awoke to find a software update notification message, giving two options: update or later. The message also stated that if I pressed later, it would continue with the update in 30 minutes. I rebooted the phone, and the update notification returned, however, lacking the 30 minute warning. A short while later, the phone began to automatically download the update, despite the option in settings disallowing auto-updates being ticked. I force-stopped the system update app, and it stopped downloading the new update. After a short while, it completed the android 13 system update download anyway. I decided to give the 13 update a try again, seeing that there was a smaller update added to the Asus Bios and Firmware download page on March 16th. I proactively backed up my data, knowing that I would likely need to downgrade to 12 again shortly to regain hotspot functionality. I rebooted to apply the base 13 update; no hotspot functionality, as expected. I then downloaded and applied the March 16th (WW-33.0210.0210.269) update OTA; still no hotspot functionality. I plan to downgrade again to Android 12, but I question how long I will be able to use it before another automatic update to 13 is forced upon me by Asus. Does anyone have any advice as to how to activate the hotspot on 13 or a way to guarantee that 12 will not be auto-updated to 13?
Edit: For anyone who might be having the same issue, here is what I have tried and so far, seems to be working. After downgrading to 12, I did not connect to internet during the initial phone setup process. When I did, the phone would already start automatically downloading the 13 update even before the setup process was finished. After setup, I immediately disabled automatic updates both in the regular system settings and in developer options (after enabling these, of course). I find it interesting that before, even with these two settings to disallow automatic updates in use, the automatic update would begin. The only other step I took this time was to disable my system app for system updates per the following method. https://www.xda-developers.com/disable-system-app-bloatware-android/
I understand that this method is likely used more for added bloatware than for system apps, and I questioned at first if it would even work for a system app. Still, after disabling the system update app, it shows "disabled" under its entry in the complete app list in settings, and the system update options in the settings menu are not visible anymore. The main "system" header in the settings menu does show a red dot with "1" indicating that there is something available within the submenu, but as stated there is nothing within pertaining to system updates since disabling the system update app. So far, there have been no other notifications for the 13 update as before. This system update app is easy to reenable, as shown in the link above, so if I want to download the system update later on, it is no problem. I will add to this post if this method fails, but so far, so good.