Hi all, some help please, my wife has done something to her XZ1 compact, it's running pie and since then the Google widget has played up, just showing a blank widget where it was. She's tried to fix it herself, she said she force stopped, she thinks chrome, though not too sure on an attempt to fix it, though she's not tech savvy. I had replaced the widget but it was still playing up.
Here's the problem, it's now bootlooping, going to the Sony boot image, then the powered by Android, then goes to a black screen with a triangle that has a spanner and screwdriver.
I've tried holding the power button and also down and power button to no avail, any ideas please?
Sent from my [device_name] using XDA-Developers Legacy app
Try repairing it with Xperia Companion:
https://support.sonymobile.com/global-en/xperia-companion/
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I don't know what happened, but my phone won't stop rebooting! It does not give me enough time to process a factory data. I've tried to power it down and press volume up while pressing the power button, but it doesn't take me to the standard bootloader screen, just a dead looking android guy with a red triangle with an exclamation point in it. I have it off now because I don't know what else to do. The last thing I did before this happened was listen to a playlist on Spotify, nothing out of the usual. Any help would be appreciated.
beachswt21 said:
I don't know what happened, but my phone won't stop rebooting! It does not give me enough time to process a factory data. I've tried to power it down and press volume up while pressing the power button, but it doesn't take me to the standard bootloader screen, just a dead looking android guy with a red triangle with an exclamation point in it. I have it off now because I don't know what else to do. The last thing I did before this happened was listen to a playlist on Spotify, nothing out of the usual. Any help would be appreciated.
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That's the screen you get before getting to recovery. Can't remember what you push from there but its probably power or a combination with a volume key.
Sent from my phone.
Mine did that the second after installing the update. I woke up to it in a boot loop. Went to best buy and the geek squad didn't know what to do and had no white ones in stock. I went home Started it in safe mode and did a factory reset. Now it's good as now.
Sent from my MB886 using xda app-developers app
Thank you
Markyzz said:
That's the screen you get before getting to recovery. Can't remember what you push from there but its probably power or a combination with a volume key.
Sent from my phone.
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It seems to be a weird combination of lock plus volume up then down, but it finally worked!!! I feel like I've reset this phone a dozen times since I got it
Hi Guys
Got this phone on the 27th Feb, and It has already giving me problems.
Just want to share and hope somebody has a solution.
BTW, my phone has not been rooted nor boot unlocked YET. (Thank god for that, else I might have problems if I want to send it back to Sony)
Problem: My Xperia Z screen does not seem to want to turn on. The phone state itself is ON, as I can hear phone ringing or when notifications received, But the screen stays OFF the whole time.
How it happened: Was playing a game when I believe a call comes in, and *Poof*! The screen goes dark.
Already tried:
- Hard Resetting the phone (Power + Vol Up + Vol Down)
- Have also restored the phone using Sony PC companion software. Phone is now back to original settings.
But THE SCREEN IS STILL BLACK AS NIGHT throughout the resetting and restoring!!!
Can somebody please help me out.
Warranty exchange I think...
Sent from my C6603 using Tapatalk 2
This happened to me today. I thought it was a dead battery so I plugged it in to charge, hard resetted the phone, it displayed the battery logo and then it booted. It was 29%. I don't know why it was unresponsive.
My phone encountered the "sleep of death" twice.
It does not ring, but when you call it, there is a ringing tone.
The only way to revive is to press VolUp + Power. That will cause the phone to bootup/restart.
Not unlocked nor rooted also. Kinda worrying..
ok so i've been using it a bit but my battery was 70% last i checked. was playing around with throw and just opened youtube and the screen flickered a bit (black lines) then decided to go black completely.
nothing i do will make the screen do anything.
holding the power button for ages (usually the way to turn off/reboot a phone) doesnt do anything. the backlight is on as i can see that. but nothing is on the screen.
anyone got any ideas on how to force a shutdown/reboot on these?
thefunkygibbon said:
ok so i've been using it a bit but my battery was 70% last i checked. was playing around with throw and just opened youtube and the screen flickered a bit (black lines) then decided to go black completely.
nothing i do will make the screen do anything.
holding the power button for ages (usually the way to turn off/reboot a phone) doesnt do anything. the backlight is on as i can see that. but nothing is on the screen.
anyone got any ideas on how to force a shutdown/reboot on these?
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IIRC the Xperia Z1 has a hard reset button under the sim flap, it's a small red button, give it a shot.
remove sim card and sd card and try again, if it's still not responding do an update repair using SUS or PCC
BTW there is a known fault with the XZU and it could also be on the Z1 as they use similar Firmware, what people have found is that the phone will start up eventually and then they go into the display setting and untick the auto backlight option and that fixes it
I also reboot my Z1in this way when it blackout.
Sent from my C6902 using xda app-developers app
Had the same issue called Sony, push hard reset button all is fine in the world. Known issue Sony is working on it
Sent from my C6903 using Tapatalk 4
Managed to hard reset using power and up volume .
Put it on charge overnight but it doesn't see,m to have taken any charge at all....just trying again using diff PSU and cables but it doesn't want to charge. It recognises that I've out a cable in as I played with the smart connect setting. When it is off completely I get a red light (presumably meaning its charging ) but not in android
Any ideas?
Got it charging again by pushing the red button near sim slot for a couple seconds.
Just had another issue with SD card not being recognised after I removed another (/safely) had to reboot again using power plus vol up as it stuck on the shutdown logo when I tried to power down'...
Wow I can't believe the amount of issues I've ran into within 24hours of having this thing. I really don't know what to do...return it because it sounds like a faulty device (but all the issues are seemingly unrelated) or return and get another phone (is anyone else getting problems like I am?)
Sometimes phones have issues. I got one once that had no speakers or Mic inside... it happens lol
Try to go exchange it, and see if the next device gives you issues.. if not then you're good, if it does pick a different phone..
Do it soon though, most carriers only have a 14 day exchange period, and then after that will charge you all sorts of fees and try to fix your phone rather than just giving you a new one....
Sent from my 16GB Blue Verizon Galaxy S3 running MIUI v5 with KT kernel
thefunkygibbon said:
Got it charging again by pushing the red button near sim slot for a couple seconds.
Just had another issue with SD card not being recognised after I removed another (/safely) had to reboot again using power plus vol up as it stuck on the shutdown logo when I tried to power down'...
Wow I can't believe the amount of issues I've ran into within 24hours of having this thing. I really don't know what to do...return it because it sounds like a faulty device (but all the issues are seemingly unrelated) or return and get another phone (is anyone else getting problems like I am?)
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sounds like a similar problem I had with my 64gb SD card - as I mentioned above remove all cards then start from there - a reflash of the firmware might help also
thefunkygibbon said:
ok so i've been using it a bit but my battery was 70% last i checked. was playing around with throw and just opened youtube and the screen flickered a bit (black lines) then decided to go black completely.
nothing i do will make the screen do anything.
holding the power button for ages (usually the way to turn off/reboot a phone) doesnt do anything. the backlight is on as i can see that. but nothing is on the screen.
anyone got any ideas on how to force a shutdown/reboot on these?
Click to expand...
Click to collapse
Something happened to mine with Youtube too. I'd started a video and paused it on a frame for comparison with another screen. While I was setting the other phone up, the screen on Z1 timed out. I pressed power, the screen come on and flickered, then went black!
Power and both volume keys function the same as the red button under the flap. I wasn't able to reproduce the bug.
LadFromWales85 said:
Something happened to mine with Youtube too. I'd started a video and paused it on a frame for comparison with another screen. While I was setting the other phone up, the screen on Z1 timed out. I pressed power, the screen come on and flickered, then went black!
Power and both volume keys function the same as the red button under the flap. I wasn't able to reproduce the bug.
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yeah i've been trying to reproduce it and failing to. very odd. maybe its something to do with the first time you use youtube and do something specific?
gunna phone o2 up tomorrow and see what they say about all my issues. seems to have been fine this last 24 hours though and in their eyes that is prob reason enough not to issue a replacement.
I've had mine since Monday and this happened to me yesterday. I was troubleshooting sending MMS with T-Mobile tech support (not a phone issue as it was happening on previous phones too) and had to restart the phone several times. I noticed upon restarting that the backlight seemed to be on but the phone was not booting up. Had to perform several hard resets (both with the red reset button as well as the power/volume up buttons) before it FINALLY rebooted and stayed on. While trying to figure this out I ran a Google search to see if others were having this problem. One solution was to make sure the backlight option is checked. I had been messing with settings the night before and must have unchecked it. Since I rechecked it I haven't had the same issue.
Hi all im really looking for some help before i give in and send my for repair. I have only had it a week and earlier today it suddenly stopped working but just before it did it said the xperia home has stopped and then the phone went off and wouldnt turn back on. When i finally managed to get it to come back on i get just the sony logo then a blank black screen with a backlight on and nothing else this then loops back into the sony logo then the blank screen. Iv tried charging the phone. Connecting to a computer does not work as it cant recognise the device. (otherwise i could have reset the phone). Iv tried volume up and power get the three vibrations then it ends up doing the same thing when i switch back on. Then volume down and power while plugged into computer but the green light comes on for a brief second then goes again. Im really baffled as to whats happened and any advice would be really appreciated.
Thanks in advance, sorry for the long post
Hi all
Wondering if someone can help please. All of a sudden yesterday the screen wasn't working on my phone, but it was still streaming music via Bluetooth to my car.
Now I can hold the power button for ages and it vibrates, and sometimes gets a white Huawei logo on the screen, but it won't show anything on the screen.
Any ideas how I can force it to boot up please or do you think it's broken?
cable_guy said:
Hi all
Wondering if someone can help please. All of a sudden yesterday the screen wasn't working on my phone, but it was still streaming music via Bluetooth to my car.
Now I can hold the power button for ages and it vibrates, and sometimes gets a white Huawei logo on the screen, but it won't show anything on the screen.
Any ideas how I can force it to boot up please or do you think it's broken?
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