Database Develop

[Q] Can't get Gear Live to connect / stay connected

So I've got a new Samsung Gear Live from the Play Store. I'm attempting to pair the device to a Nexus 5 running stock 4.4.4.
When I turn on the Gear Live I'm prompted with selecting a language. I choose English US. Then i'm taken to the "Install Android Wear on your phone" Screen
At first this screen would show me the text "Gear Live 4AFV" (or something along those lines). However 9/10 (after rebooting or resetting the watch) it will simply show me "Gear Live" no 4 digit name.
Without the 4 digits showing the phone will not detect the bluetooth device to connect. On the off chance that it does show up and the phone is able to detect the watch, the pairing process can either work, or stall leaving both devices sitting at a "wait a moment while pairing" screen that never ends.
Lastly, if everything works and i'm able to pair the watch and phone. it will randomly disconnect and nothing I do will make it reconnect to one another.
Other things to note. Bluetooth has no issues on my phone with any other device.
I've reset the watch numerous times,
I've uninstalled the Android Wear app as well as any other watchfaces or launchers.
I've factory reset the phone.
Suffice it to say i'm almost certain there is a problem with the watch, the question is has anyone else experience this or anything similar with a Reset hasn't fixed the problem and is there possibly a solution to this problem that isn't a replacement.
Google has offered to replace the watch but I want to ensure I"m not missing something here.
thanks for any assistance in advance.

gear live 5.0 lollipop connection issues
jay slasher said:
So I've got a new Samsung Gear Live from the Play Store. I'm attempting to pair the device to a Nexus 5 running stock 4.4.4.
When I turn on the Gear Live I'm prompted with selecting a language. I choose English US. Then i'm taken to the "Install Android Wear on your phone" Screen
At first this screen would show me the text "Gear Live 4AFV" (or something along those lines). However 9/10 (after rebooting or resetting the watch) it will simply show me "Gear Live" no 4 digit name.
Without the 4 digits showing the phone will not detect the bluetooth device to connect. On the off chance that it does show up and the phone is able to detect the watch, the pairing process can either work, or stall leaving both devices sitting at a "wait a moment while pairing" screen that never ends.
Lastly, if everything works and i'm able to pair the watch and phone. it will randomly disconnect and nothing I do will make it reconnect to one another.
Other things to note. Bluetooth has no issues on my phone with any other device.
I've reset the watch numerous times,
I've uninstalled the Android Wear app as well as any other watchfaces or launchers.
I've factory reset the phone.
Suffice it to say i'm almost certain there is a problem with the watch, the question is has anyone else experience this or anything similar with a Reset hasn't fixed the problem and is there possibly a solution to this problem that isn't a replacement.
Google has offered to replace the watch but I want to ensure I"m not missing something here.
thanks for any assistance in advance.
Click to expand...
Click to collapse
I have the same connection issue but not until I updated it to Android version 5.0 that I started to get connection issues and the gear live was constantly doing a sync loop and it would not stay connected or send SMS messages.

Offline but connected

Hello,
My smartwatch LG G Watch R is connected throug bluetooth, but 9 out of 10 times teh ok google says its offline, with a slashed cloud.
I have allready factory reset both phone and watch.
Reinstall Google Now
Check settings 100 times
Is my watch broken? Or can this be another problem?
regards,
Frans

I have had this a couple of times. It is the phone not connecting to the internet. I only have had it when on wifi. Switched wifi on phone off and on and that fixed it.
Does it happen on wifi and mobile data?

Hi. Yes it means that it's connected to the phone but the phone is not connected to the Internet.
Sent from my GT-I9505 using XDA Premium 4 mobile app

ckooz said:
Hello,
My smartwatch LG G Watch R is connected throug bluetooth, but 9 out of 10 times teh ok google says its offline, with a slashed cloud.
I have allready factory reset both phone and watch.
Reinstall Google Now
Check settings 100 times
Is my watch broken? Or can this be another problem?
regards,
Frans
Click to expand...
Click to collapse
Have the same problem; it's connected via bluetooth AND voice recognition works perfectly on the phone - any ideas anyone ?
Ash

seems to be when i receive a card, directly after it wont connect

Hi all, I've registered in order to ask exactly the same question.
Every time I use some voice recognition (i.e. give an order, answer to someone...) I got these "offline" errors same as OP.
"Offline" or "Can't reach Google at the moment" even if my phone is 100% with internet conectivity.
Anyone got this fixed? Any troubleshooting around it?
Thanks in advance !

I'd expect it would happen if you have a battery saver like Juice Defender on the phone that turns off data when the screen is off, or only switches it on every 15 mins etc. I'd turn off any battery saving stuff on the phone that could be doing anything like that and see if there's any improvement

At least I, I don't have any kind of battery saving application...

Add me to this list. Total garbage. I've had this watch for a few days and I'm very underwhelmed because of this problem.

I've experienced the same problem. Watch works when wifi is active but goes" offline" when only connected to data. I believe I've come across a solution. It's working for me.
Switch on background data for Google search.(on your phone) That worked for me.
Go to settings, data usage, scroll down to Google search (should be there on the list) and make sure background data isn't restricted.
Hope this helps. Good luck guys/girls.
Sent from my note 3 using XDA Free mobile app

crow1641 said:
I've experienced the same problem. Watch works when wifi is active but goes" offline" when only connected to data. I believe I've come across a solution. It's working for me.
Switch on background data for Google search.(on your phone) That worked for me.
Go to settings, data usage, scroll down to Google search (should be there on the list) and make sure background data isn't restricted.
Hope this helps. Good luck guys/girls.
Sent from my note 3 using XDA Free mobile app
Click to expand...
Click to collapse
Nope no joy for me with this...
No ticks in any app on that list..!
These constant disconnects are really getting to me now !
Strangely I'm on a note 3 too, albeit running the leaked lollipop rom, I take it your still on stock KitKat firmware ?
I was going to flash back to 4.4.3 stock to see if it cures it but if you're still on this I won't bother.
---------- Post added at 02:00 AM ---------- Previous post was at 01:35 AM ----------
Looks like a very common problem across all android wear watches.
Even though I have a G Watch R, I've had a nosey around and according to the Moto 360 forums they are having the same issues so I would guess either lollipop on the watch has an issue or the latest android wear app.. rather than the watch itself if the 360 is doing the same.
And I don't think it did this when the Mrs first bought my watch and let me try it out prior to putting it away for xmas.
I had a good few hours playing with it to make sure it was working ok and what I wanted for my xmas present
This was before the updates to the app and watch firmware.
Had it been like it is now I think I would have sent it back...!
Hopefully it will get fixed after the New Year and everyone gets back to their jobs at Google..

Most of the functions still go to the "cloud" to work, so if you have any battery saving "features" enabled that restrict Google Play Service, then you'll likely to run into problems.
I've seen this problem also and it was caused by my flakey wifi connection or trying to make the watch do something while out of signal (like in an elevator). But that not the watch's fault...
You can try downloading the voice recognition offline, that could help, but it still neds internet to work properly. Uninstall all batery saving garbage (I have yet to see a working one) and try again.

Sorry to hear that it didn't work for you. I had that problem on 4.3 and upgraded to 4.4 thinking it would solve the issue. Changing bootloaders, roms, android versions didn't fix it until I reenabled background data.
I was rooted running jedi 4.3 rom when I got my g watch r. Switched to PAC ROM 4.4.4 and the prob was still there. It's all good now though. Good luck and hope you find a fix. I totally understand your frustration.
Sent from my unknown using XDA Free mobile app

HI Guys,
I have exactly the same issue.
Very boring....
Stock rom from acer 4.4.2 no data restriction...
Any news or way to solve this ?
Thanks

[Q] LGR going offline after "OK Google" command

Hello all!
I must say, this watch is a very nice toy to play with and very handy in meetings! I have used the watch for a few days now, but I (only) have 2 issues to be solved which I cannot seem to find the answer yet:
1. The watch is connected to my phone OK (all notifications come through all the time). However, when I say "OK google" and then for instance "show me my steps" or "show me the weather", it will go to a screen saying me the connection is offline (white logo on blue background on the top of the screen). When I dismiss that message, I see that my connection is still OK! Weird .... this happens to me practically 80-90% of the times .... on a very rare occasion it succeeds to show me the info I want. By the way, my internet connection is OK at that time.
2. I have my phone also connected with BT to my Volvo V40 (2013). However, with the watch also on BT, the carkit of my Volvo is now almost useless as the voice is completely messed up (from the caller to me, and from me to the caller), sounds very intermittend or something. It seems like the BT connection is not happy with having 2 devices to be connected at the same time. My phone is an iNew V3 ... could it be something with BT profiles or versions?
I have already tried to reset the watch, re-install wear on my phone, deleted the dalvik cache (phone), un-installed apps, but no luck. Anybody have a clue on the above?

Maybe your Wifi/3G connexion is in sleeping mode and is too long to unsleep ? the watch can not connect so quickly ?

You sound like having BT reception issues on the phone. This behaviour might be triggered by the bluetooth interface itself (on the phone - bad design) or by bad drivers (also on the phone) or by interferences from the wifi module. Is your wifi on all the time?
Regular wifi is on 2.4GHz, the same frequency as BT. Wifi, however, uses more Rx/Tx power compared to BT so, under certain bad antenna designs, WiFi can just mess-up BT.
On my phone (Z1C) is the other way around: having BT ON will cause bad performance on 2.4GHz WiFi .... so I just stopped using the 2.4 band for WiFi.
Give it a try, Worst case scenario: use another phone.

Hi guys,
Thanks for the reply. About the first idea ... well if I have my phone on the charger and already switched on, it still happens. So there I assume the 3G / wifi connection is already on and this issue will not be due to the delay of switching the data connection on. Am I right?
Second option: my wifi is switched on all the time, you are right. I will try to experiment a little bit with it, let's see if that will make a difference. And, changing the phone ... hmmm well that would be a very high impact of course. My iNew V3 actually works very well ...
I am still a bit struggling with accepting it is my phone causing this issue ... only with the voice regocognition I have this issue ... with all other commands and apps the connection is OK! Only with the "OK google" option it says "offline" ... and immediately (I do not see the colored circle). To me it looks more like a but in the software or something, but after 3 resets of the device I also cannot believe that ...
Any more options? Thanks!

Troxelke said:
Hi guys,
Thanks for the reply. About the first idea ... well if I have my phone on the charger and already switched on, it still happens. So there I assume the 3G / wifi connection is already on and this issue will not be due to the delay of switching the data connection on. Am I right?
Second option: my wifi is switched on all the time, you are right. I will try to experiment a little bit with it, let's see if that will make a difference. And, changing the phone ... hmmm well that would be a very high impact of course. My iNew V3 actually works very well ...
I am still a bit struggling with accepting it is my phone causing this issue ... only with the voice regocognition I have this issue ... with all other commands and apps the connection is OK! Only with the "OK google" option it says "offline" ... and immediately (I do not see the colored circle). To me it looks more like a but in the software or something, but after 3 resets of the device I also cannot believe that ...
Any more options? Thanks!
Click to expand...
Click to collapse
Update: i tried several things with the WIFI / BT settings and on/off, but no luck. I have forwarded the above issues to Google, maybe they can help me out. I will keep you informed ... in the meantime anybody else some useful tips? Thanks!!!

Troxelke said:
Hello all!
I must say, this watch is a very nice toy to play with and very handy in meetings! I have used the watch for a few days now, but I (only) have 2 issues to be solved which I cannot seem to find the answer yet:
1. The watch is connected to my phone OK (all notifications come through all the time). However, when I say "OK google" and then for instance "show me my steps" or "show me the weather", it will go to a screen saying me the connection is offline (white logo on blue background on the top of the screen). When I dismiss that message, I see that my connection is still OK! Weird .... this happens to me practically 80-90% of the times .... on a very rare occasion it succeeds to show me the info I want. By the way, my internet connection is OK at that time.
2. I have my phone also connected with BT to my Volvo V40 (2013). However, with the watch also on BT, the carkit of my Volvo is now almost useless as the voice is completely messed up (from the caller to me, and from me to the caller), sounds very intermittend or something. It seems like the BT connection is not happy with having 2 devices to be connected at the same time. My phone is an iNew V3 ... could it be something with BT profiles or versions?
I have already tried to reset the watch, re-install wear on my phone, deleted the dalvik cache (phone), un-installed apps, but no luck. Anybody have a clue on the above?
Click to expand...
Click to collapse
which phone are you using? are you on custom rom or kernel?

doki81 said:
which phone are you using? are you on custom rom or kernel?
Click to expand...
Click to collapse
I am using a iNew V3 on KitKat with the 1.13 official version (however from needrom). Would that be the issue?

Troxelke said:
I am using a iNew V3 on KitKat with the 1.13 official version (however from needrom). Would that be the issue?
Click to expand...
Click to collapse
try to pair your watch with your friend phone and to check this is not a problem coming from your phone. sometimes certain kernel do have issue with some of the bluetooth device.

Hello everyone. Sorry for my English, because I am using a translator. I decided to write this post, because it happened to me the same trouble and I found her cause. In anticipation of its Nexus 6, I decided to temporarily buy fairly cheap option LG G60 (X135). When watch came to me, I noticed the same problem. I then tried to connect them to the Moto G (1st generation), and there is the same. but by chance, in the evening, in my hands was LG G90 and I connected watch to this phone. Everything works without any problem. it turns out that despite the declared characteristics (Bluetooth 4.0) in all devices, it works quite differently everywhere. I hope with Nexus no problems.

Hi all, after opening this thread I tried several things and have some new insights:
- new update (5.0.1) solved my issue with going "offline" after a voice command. Now it works perfectly! But only if I am not connected to my carkit.
- if my watch is connected and try to use the carkit the sound is still bad. So I would like to have my watch disconnected if my carkit connects:
-- this could be done by only allowing 1 device to pair with my phone and prioritize carkit to be first and watch to be second.
-- this could be done by actively unpairing the watch if I receive a call (and connect when call is over).
The first option would be the most reliable and most simple. I tried to find an app that restricts only having 1 pairing and having a prioritize option ... but I cannot find such app. People any options?
Thanks!

Hi guys, in response of the above, the app TRIGGER might do the job, but it seems closing the Android Wear app or disconnect via Bluetooth does NOT disconnect your watch! Has anybody succeeded in using TRIGGER to disconnect / connect the watch with a automatic job?

Turn by Turn Navigation Cards Not Appearing?

As title says I can't get the navigation cards to appear. They used to work initially on the original LG G Watch but since upgrading to the G Watch R I can't seem to get it to work. I say "OK Google navigate to ..." And it starts the app on my phone just fine but nothing pops up on my wrist. Am I missing something?

Same problem for me. Android 5.0.2. Latest Maps, latest Android Wear.

Same was here..
After i bought my watch it was on Android 4.4, after setup it with the phone it was updated automaticly to 5.0.1 and my navigation doesn't work. But today i've reset my watch and setup up again, and navagitaion works just fine. Maybe after system upgrade of the watch is good to do factory reset to effect of the new android.

Thanks for the reply lostindark, was hoping that would work for me but unfortunately it didn't. Just tried it and it still does the same thing. Just to confirm, you just tapped the reset from the settings menu on the watch right? I did that and it didn't work, then I also cleared the data on the wear app, re-paired the watch and still didn't have any effect Does the same thing mentioned in the OP, works fine on the phone and starts the maps app there but no cards on the watch.

Sorry to heat this, i reset my watch only through settings and notting more but it was worked for me. After the reset and pairing again android wear app put other apps automatically on my watch after that everything works just fine.

Thanks anyways for the suggestion mate, I ended up getting a Nexus 6 today and it is working just fine paired with this phone. Must have been something with my OPO but I have no idea what since it was 100% stock other than root.
Sent from my Nexus 6 using Tapatalk

No "Pair" code during setup

Anyone know what could cause the LGWR to not show a pair code during setup? Because of this, the watch is pretty much junk at this point.
I've reset it to factory settings over and over again and I still get the same results. I'm going to assume it's a bad bluetooth module which sucks but I figured I'd ask on here if anyone might have suggestions before throwing it on ebay as parts. (or the trash can if nobody buys it)
Here is a picture to show what I mean:

syst3merror said:
Anyone know what could cause the LGWR to not show a pair code during setup? Because of this, the watch is pretty much junk at this point.
I've reset it to factory settings over and over again and I still get the same results. I'm going to assume it's a bad bluetooth module which sucks but I figured I'd ask on here if anyone might have suggestions before throwing it on ebay as parts. (or the trash can if nobody buys it)
Here is a picture to show what I mean:
Click to expand...
Click to collapse
Had same problem ... a quick new installation of the Android Wear app on my mobile and a reboot of both watch and mobile fixed it .... Couldn´t connect the watch after a reset! Tried to reboot/reset watch and mobile many times w/o succsess ... had to do a fresh installation of the AW app then it worked ....
Hope that helps ....

I've tried that repeatedly and even tried flashing different versions of android wear and still no dice. I've contacted LG and that will be my only option aside from eBay it looks like.

syst3merror said:
I've tried that repeatedly and even tried flashing different versions of android wear and still no dice. I've contacted LG and that will be my only option aside from eBay it looks like.
Click to expand...
Click to collapse
Well try this (I had the same problem and find a solution not very orthodox but it works). If you have a tablet or other phone pair with him. Now with the watch paired with other phone/tablet, search in the watch Bluetooth definitions the phone that you really want to connect! This will give the code to the phone! Now, reset the watch and try to pair with the wanted phone!
Give a try... It works with me! Several times!

With Wear app? If watch was paired with another phone, then hard reset will help. Also, that code on picture is strange to me. Mine is with some numbers and letters...
Sent from my SM-N910C using Tapatalk

zviki said:
With Wear app? If watch was paired with another phone, then hard reset will help. Also, that code on picture is strange to me. Mine is with some numbers and letters...
Sent from my SM-N910C using Tapatalk
Click to expand...
Click to collapse
That's the problem is it's not generating a pair code....it's blank! The first time I paired it, it had a pair code but now it doesn't. I have reset it more times that I can could trying to get it to pair to my phone, my tablet, my wifes phone, my kids' kindle fires....nothing works because none of them see the watch.
I sent it to LG to repair under warranty so we'll see what happens from them.

Had same problem just 2 hours ago again. About a dozen reboots and resets on both watch and phone and no pair code ... Deleted the wear app from phone, fresh installation from play store ... and it worked again? .... Sorry that i can't be more of a help than this even i know you tried it allready ...

Mr. Schnabel said:
Had same problem just 2 hours ago again. About a dozen reboots and resets on both watch and phone and no pair code ... Deleted the wear app from phone, fresh installation from play store ... and it worked again? .... Sorry that i can't be more of a help than this even i know you tried it allready ...
Click to expand...
Click to collapse
Hey, I appreciate people still commenting in case anyone else might have this problem and their suggestions might help someone. For me, I uninstalled the app, tried it on other phones and tablets, I even reinstalled a new version of android on my phone just to have a clean slate and still nothing. I tried installing numerous versions of android on the watch and it always did the same thing....no pair code on that screen I posted a picture of.
When I contacted LG they said it sounded like a bad bluetooth module and I sent it off yesterday to be repaired by them so hopefully they get it repaired without trouble.

Same problem here. No solution so far.
Sent from my LG-H815 using XDA Free mobile app

I sent the stupid thing in and they "worked" on it and replaced the charging port on it and sent it back.....of course since I told them it was the bluetooth module and it wouldn't pair with any device then fixing the charging port obviously didn't fix it. I've emailed them again but they haven't responded. Idiots!

Sorry to hear that. So they didnt fix it?
Sent from my LG-H815 using XDA Free mobile app

No, they didn't fix it. I did a live chat with one of the people at LG yesterday and he's putting me in for another repair so I'll be sending it off tomorrow again. Let's keep our fingers crossed!

same for me. the only thing that help me is to send it to lg in korea for fix under warrenty.
try to put the watch in the refrigirator for 10 min. and try again . it will show the 4 digit code and you will be able to connect but not for long.

It's official.... LG is the worst company to deal with in my experience. I have sent the watch a total of 3 times now and they will haven't fixed it correctly. First time they replaced the charging port, second time they fixed a "diode" and third time, the bluetooth module (supposedly). Still does the same thing..... Sits on the "install android wear" screen and won't do anything else.
I've lost confidence that it'll ever get fixed and I'll probably just sell it on eBay for parts and chalk LG up as a company to never buy anything from again.

Hey, I just got this issue
tried factory reset using watch and bootloader still no good*.
tried connecting using Bluetooth settings on my phone and still no good*.
enabled usb debugging and Bluetooth debugging on watch, then installed wear mini launcher on watch using abd(using cable) , then some magic happened and after i pressed the button on my watch it showed a pair code but not the screen from startup settings, then i tried connect using phone Bluetooth settings app and it connected, still android wear says it's not connected but when i tried again using android wear it finally did connect.
I know it is not a guide to resolve this problem but now my watch is working.
Don't know if this will work only when installing wear mini launcher or any app.
Still hope this will help some peoples.
Now I'm afraid to flash my phone again.
*no good= no pair code
EDIT:
I also enabled everything in the development menu containing bluetooth

I've just got myself a Watch R and am having a problem similar to this. When I try and start the watch, it asks me to pair the watch with my Samsung S7 edge. No problem. It sees the watch and the watch sees the phone. It updates, and syncs however, then it asks me to pair it with my phone which it doesn't see. The watch nor the phone shows itself as knowing that each other exists. I have tried reinstalling Androidwear, restarting the phone and watch several times. I also have an LG Urbane which is registered (although switched off) with androidwear.
HELP!!!!