Database Develop

Optus Customer Service

I rang up trying to get a second hand handset (Sony k800i) SIM unlocked, cos i dont have a cable for it.
they said i would need to know the number of the sim that activated the phone to determine whether it had $80 of recharge or 6months use (which it has had both, but not on the original sim).
This is fine except i have no idea who was original activator. it is essentially now unfindoutable.
after explaining this to the girl (whom i assume was not in a call centre on this continent) 5 times, she repeated that i had to find it several more times, to which point i just hung up, because she was not willing to accomodate that i could not do it.
does anyone have a work around for this? (aside from spending money on a cable or on the online unlockers, i.e. get optus to come to the party?)
Cheers,

With my experience (used to be a supervisor in a call center), I handled several accounts (telecommunications, gaming console and some technical account) what they usually do is give you an unlock code if you are the original owner of the phone, but if not they will keep on asking you some information that you "really" don't know just like that girl asking you. For the reason "security purposes", they are thinking like you stole the phone or some what like that. They have the unlock code for that but they just won't give it to you. With samsung phones, it goes like this...if you got a second hand phone from someone and it is locked with..let's say verizon...and you want to use it with AT&T..first you have to call verizon to ask for their permission so you can use their phone with a different network, if you are lucky enough they'll give it to you and they'll advise you to call the manufacturer of the phone so you can have the rest of the unlock code. When you call the manufacturer of the phone, they'll ask you if verizon gave you any unlock codes and if you do have they'll give you the rest. Well, that's how it works with samsung. I am not particular with SE. Here's the thing man, if you think that their customer service is from a call center, never hang up the phone, stay on the line as long as you can, if you stay longer let's say more than an hour and keeps on insisting, that agent will give up on you, one of the reason is that in a call center they have this what they called "AHT..average handling time..etc" of course if differs defending on the account that they are handling so for example that girl is allowed to talk to you and resolved your issue in anyway (as in anyway like brush you off) within 8mins and you stayed longer than 8mins that will ruin her AHT, her score for that day, she will fail her daily AHT, weekly AHT, monthly AHT and so on and she might lose her job. So to make it short since I am explaining it too long already and since you want some other ways to unlock the phone by not paying online unlockers and buying a data cable just to unlock it..just stay on the phone longer, as long as you can, repeat everything but if she still refuses to help you ask for a supervisor/tier 2/level 2 wahtsoever ...she will say "my supervisor will tell you the same thing"..tell her to get lost and still insist for a supervisor/tier 2/level 2 wahtsoever. If you were able to talk to a supervisor then that might resolve that. But if that supervisor is as a**h**e as the agent then you're doom, no way to unlock you SE for free but to buy a data cable or have it unlock online. Whew...in the other hand I am a good supervisor and since I am a good one let me see what I can do to help you out, ok? PM me the SN, IMEI or CDA of that phone and let me see if I can still contact my old folks.
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my friend emailed me this sites, try to check this out but still you need a cable
http://forums.se-nse.net/index.php?showtopic=6118
http://forums.se-nse.net/index.php?showtopic=16338
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well my friend said unlock codes does not work on all phones. some phone needs to be unlock via a software some just codes. k800i needs a software and of course a cable and he said you need a K800i.mbn firware etc...
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try this..maybe...you might find the original activator of that phone...
>*<<*<*
Where < or > are directions on the joystick, and * is the bottom left hand button on the keypad.

Cheers for your indepth response. i knew that it could be done, and i told her, just like you say, she repeated the script.
i had a look in the phone system menu (<*..<*) but not sure where to see how / when it was activated?
the phones IMEI is **
Network simlock is at setting 4, this obviously means locked, but does it mean anything else? is there some sort of code level list?

Optus customer service is crap at best, **** at worst....
Some how they manage to be worse than other fine outfits like dodo

[Q] phone not unlockable, why?

Ok, I'm a noob, but I do not hate myself, and I have done a search for similar threads. None apply.
Here's the situation:
I received a used Samsung Captivate with Gingerbread on it from a co-worker, who upgraded to a Galaxy SII. He erased all his personal info/data, but I don't have the details.
I called AT&T, since I'm a customer in good standing, and since the Captivate is not subject to a contract. I asked for an unlock code. They gave it to me. I put it in the dialog, and it did not work. I got something along the lines of "Network unlock unsuccessful. You have 9 attempts left." Not the EXACT wording, but it gets the point across. AT&T and I checked and re-checked the IMEI, and they kept generating the exact same unlock code (which is 8 digits).
In all, I've spent 3-4 hours on the phone with AT&T service, and about an hour with Samsung service, which is where AT&T sent me after they couldn't figure out why the phone wouldn't unlock.
With one attempt left, Samsung said the phone needed to be reflashed, and sent me a UPS label to send it in. So I did. They replaced a component by the power port, reflashed, and sent it back to me. So, stupid me, I tried the unlock code again, after twice again verifying the IMEI. Now, the phone says "Network unlock PIN number is entered incorrectly. Contact your Service Provider," when I put in a T-Mobile SIM to test. (Yes, I know I can only get EDGE on the Captivate on T-Mobile.)
I called Samsung, and they said they don't know why it wouldn't work, and that the unlock code was indeed correct, and that the mainboard probably needs to be replaced.
Has anyone ever heard of this? Does this sound logical? Am I dead in the water unless the mainboard is replaced, unless I want to use AT&T exclusively? I had hoped to be able to use a foreign SIM when I go out of the country, but it looks like this is no longer possible, unless the mainboard is replaced.
An AT&T GoPhone SIM works just fine.
Thanks,
Tracy

What happened most likely appears to be a miscommunication. Do you know what excatly they flashed ?
Personally speaking, without going through AT&T route, I myself have used the Galaxy_S Unlock by Helroz which works like a charm. ( you need to be rooted though)

They flashed Froyo 2.2 I897UCKB2. I was considering rooting and flashing a new ROM, but having searched for unlock info before calling AT&T, I learned that in Gingerbread, they hid the unlock code. Thus my reason for calling AT&T (since I didn't want to pay for something I could get from AT&T for free). I'm glad I didn't do any rooting or flashing before I sent the phone back to Samsung. I have NO problem experimenting once I either: 1) know for sure I can never unlock the phone, or 2) can successfully unlock it. I don't want to have to undo a bunch of stuff before I send it back to Samsung. I'm lazy.
From what I was told by AT&T and Samsung, once you've used up your attempts, you're permanently locked to the original network.
Thanks!

About I guess 6 months ago there was a little app that would let you root your phone temporarily. It stayed rooted until you reboot. It worked very well. I used it a lot until I rooted my Captivate for good. Unfortunately I can't find my copy of it. I did a quick search here and didn't run into it either. It may be worth a try if you can find it.

If you root the phone, unlock it with the the app mentioned before, then do a factory reset, you will no longer be rooted, but the unlock will be there. Once you unlock a phone, it stays that way unless you decide to relock it. When you unlock the phone, it will put a folder on your phone. Keep that folder in a safe place. Just to be safe, copy and save it in multiple places. If you ever want to relock the phone you will need that folder.

Cool, thanks, guys. I'll look for the app and try it out.
Tracy

My wife and I just switched over to t-mobile about a month ago and at&t wasn't much help in getting our phones unlocked either. The gave us unlock codes for some other phone.
I used the same app that theevildevil mentioned, Galaxy_S Unlock by Helroz on my phone. On my wife's phone I used Samsung Galaxy S Unlock Tool by DaGentooBoy. Her phone was running a gingerbread ROM. Mine even had a screwed up IMIE number. Both apps worked great though.

ZeroG1, how many digits were your unlock codes? I ask because Samsung thinks AT&T gave me the number for the wrong thing.
Thanks,
Tracy

[Solved] RAC lock on a used phone, need help accessing phone

Hello all,
I have been all around the intertubes in my day and have always been able to solve all of my technical problems with some advanced google searching, because if I am having this problem then someone out there has had it also and thought to ask right?
Not this time...
I bought this phone off craigslist, checked imei and it came back clean, got the phone running on t-mobile no problems at all, about 2 weeks later I get this RAC (Rent-A-Center) logo saying this phone won't work anymore yadayadayada, please call us with IMEI....my thoughts are someone sold me a phone they were leasing from RAC for a quick buck. I turned the phone on and it literally would not lot me access a single setting. Came up to an unlock screen wanting a Rent A Center associate PIN. I walked on down to RAC on my day off and they couldn't help me at all. They didn't even ask for the phone back, they informed me that the phone was "junk" and they couldn't even find out who it previously belonged to let alone unlock it for me (they didn't seem too interested in the latter).
I decided to take matters into my own hands and attempt to resolve this issue, no help what so ever out there. Plenty of RAC lock fixes for the s5 and other android phones but no specific help for my model. I attempt stock firmware through ODIN to no avail, then TWRP, custom roms, etc, etc etc, and it always comes up with the RAC lock screen.
I need help please, otherwise i'm out $325
Phone: Samsung Galaxy S6
Model: SM-G920T1 (as it says on back of phone)
USA Market
Any other information needed I am happy to supply.
If anyone could please help me with this issue, I would be more than happy. I finally made the switch back to android and this is how it is going so far. Thank you for any help anyone could offer.

Found related threads:
http://forum.xda-developers.com/tmobile-galaxy-s6/general/how-to-remove-rac-g920t-dojc-t3356087
http://forum.xda-developers.com/tmobile-galaxy-s6/help/samsung-galaxy-s6-sm-g920t1-t3335973

removed

Locked Out After Reset and FRP Wont Recognize Previous Accounts Synced to Device

I hate posting in forums, so please understand that this posting comes after many many hours of researching and attempting different fixes. Can someone please help me sort this out and get me up and running again. I will be brief and direct hopefully including all necessary info for you.
Device is N920A, AT&T
Was in the process of transferring my data on a 32GB to my wife's phone, a 64GB..
Ran the reset it came back up, used it for a few minutes, it ran update and locked me out.
THE PROBLEM
When googles wonderful FRP wants to verify the accounts, it will not accept and of the old accounts of neither my wife's or mine.
I was able to pull it up on one of my accounts Device Manager. When I lock it with new passcode and message,
It displays the message on the screen but wont unlock.
Tried again and noticed in Device Manager it said no new passcode was needed because previous lock PIN still existed.
Reset AGAIN... No longer finds phone attached to any google account.
EVEN BIGGER PROBLEM
Just got the phone back from repair shop where they swapped motherboards with my phone and my wife's phone.
Reason for this? Originally 64gb device had cracked screen Insurance would not replace with 64gb because it was discontinued. Cracked screen was $300 to replace, swapping motherboards only cost me $80. I haven't even swapped the IMEI numbers with AT&T, but phones did work upon getting home and resetting .
PLEASE let me know what I can do. Need this phone for work ASAP.

Help with redmi 8, cannot flash because locked

Good afternoon fellows,
I seek your help for the next issue. Long story short, a partner from my work asked me if i could help her with her Redmi 8 (she told me that his son found it somewhere on the street), the device was locked by the mi account and frp from google. Looking for tutorials and such i finally could by pass both of them but i think i messed up something.
now the phone opens normally but the wifi won't connect and the sim card is in "just for emergency calls". I have tried to install a new rom but there is no way to flash it as (i think) is bootloader locked.
Is there a way to install a rom (i dont care if its the latest or newest) to make it usable at minimun?
thx before hand.

honesty id suggest to not go further. modern phones are pretty resilient nowadays and when you successfully bypassed the lock, the phones definitely blacklisted by xiaomi. what they shouldve done is tried their luck and go to a xiaomi service center instead. network and WIFI locking is usually a false indication, sometimes they can get within range (of a free WIFI or network restrictions) and track through GPS. it was probably locked in the beginning because the owner ordered xiaomi/google to wipe the phone. even with legit methods (buying|giving used ETC) a millenialist without any knowledge how internet accounts work can get blocked often.
some 'unofficial' tools are malicious, ive reversed engineered a few in the past for the fun of it and found 'sketchy' stuff behind the scenes. i havent tried any xiaomi tools so i cant call out theit methods.
and from a parents POV, theyre definitely in the wrong. what if the old owner successfully tracked the phone back to you guys?
-_-