Cellular Connected but No Internet (17.0240.2007.27) - ASUS ROG Phone II Questions & Answers

Version : WW-17.0240.2007.27, non-root
Hey everyone, I have been using the latest firmware of the ROG Phone 2 as they release from the Asus website, the latest firmware has been fine although suddenly the cellular data has stopped working, (besides some apps I.e Spotify recognises a data connection and can stream any cached songs). The icon shows the 4G+ but with the X for No Internet. Phonecalls and MMS work fine.
Update 6/8/20 (temporary-solution found!)
From some playing around I found a solution that seemed to fix it for me.
1. Turn the phone off
2. Remove the SIM card tray
3. Turn the phone on (Without the sim card tray inserted)
4. Re-insert the sim card tray after the phone is all properly loaded
Update: 9/8/2020
Cellular stopped working again

Did you check the APN setting?

airjoe said:
Did you check the APN setting?
Click to expand...
Click to collapse
Yeah everything was configured correctly

Did you set private DNS? I experienced I set private DNS to block some of ads, and the DNS server suddenly down which cause no internet but the signal still show 4G+.

Same problem as you.
Hey there,
I am having the same problem as you as well. After i had updated to the latest, my internet has stop working. It shows 4g,but with an x below. However, i am able to use sms, and phonecalls. I tried toggling the mobile data, it worked for a while. But after a few mins, it went back to the same. Any way to go back to the previous update, please help.
regards
Magan

airjoe said:
Did you set private DNS? I experienced I set private DNS to block some of ads, and the DNS server suddenly down which cause no internet but the signal still show 4G+.
Click to expand...
Click to collapse
No, I haven't setup my DNS with the private DNS feature but the Wifi menu, and I'm not sure if that even applies to cellular data anyway.

goomagan said:
Hey there,
I am having the same problem as you as well. After i had updated to the latest, my internet has stop working. It shows 4g,but with an x below. However, i am able to use sms, and phonecalls. I tried toggling the mobile data, it worked for a while. But after a few mins, it went back to the same. Any way to go back to the previous update, please help.
regards
Magan
Click to expand...
Click to collapse
Hi Megan. I have found a solution that worked for me, check the bottom of the post for my solution, best of luck

dalebaxter01 said:
Hi Megan. I have found a solution that worked for me, check the bottom of the post for my solution, best of luck
Click to expand...
Click to collapse
Hi. I have a Note 10 plus 5g and I have the same problem after going from stock to Dr Ketan Rom. I try to find your solution but I don't see it. can you tell it to me? maybe will work. thank you

Related

internet access issues

so for apparently no reason today my internet stopped connecting. When I go to connect it says -
Dialed: wap.cingular
it says underneath it there is no modem at the above number.
ummm.... I didn't change anything in my setting but for some reason it won't connect to the 3G network. Any ideas here or do we know whats going on?
thanks for the help.
l3urton32 said:
so for apparently no reason today my internet stopped connecting. When I go to connect it says -
Dialed: wap.cingular
it says underneath it there is no modem at the above number.
ummm.... I didn't change anything in my setting but for some reason it won't connect to the 3G network. Any ideas here or do we know whats going on?
thanks for the help.
Click to expand...
Click to collapse
OK check this
START/SETTING/CONNECTIONS/MANAGE EXISTING CONNECTIONS/PROXY SETTINGS
and make sure that there is not a Check in the box next to :
THIS NETWORK USES A PROXY SERVER TO CONNECT TO THE INTERNET
This should do the trick I hope.
This always happens to me.
didnt work
no dice. its still giving me the same bounce back message that theres no modem at the above number. do i need to put a proxy server in the proxy server field? by the way this is a Tilt.
What program is trying to access the internet when this happens?
The same problem is occuring for me. I tried what Vol22002 suggested, but still can't connect. I was trying to access Internet Explorer.
Me Too - Atlanta
First thing this morning I tried to access the Internet with Opera and got the "Dialed: wap.cingular Cannot connect for unknown reason. ..." error. No recent changes to phone configs or software, worked fine after midnight last night. Power cycled and checked the usual stuff, still no data connection regardless of program.
Not Me Too Anymore - Atlanta
After not working from 0700 to 1050, I 'suddenly' have a working data connection. Go figure.
You'll probably find that this happens when your network is down. This happens very occasionally here and then I call my service provider to confirm this.
MACkjam said:
You'll probably find that this happens when your network is down. This happens very occasionally here and then I call my service provider to confirm this.
Click to expand...
Click to collapse
I would say that is the most common reason for the problem the OP is having.
the netowrk isn't down....
My dad's phone (not a tilt) is connecting to the 3G network completely fine. I can't access the internet through any program...internet explorer, opera, google maps, livesearch, the weather tab on my today screen...nothing. I'm at a loss right now.
l3urton32 said:
My dad's phone (not a tilt) is connecting to the 3G network completely fine. I can't access the internet through any program...internet explorer, opera, google maps, livesearch, the weather tab on my today screen...nothing. I'm at a loss right now.
Click to expand...
Click to collapse
So Disable the Proxy.
still nothing...with or without the proxy on.
I've been having problems with my data connection and phone service dropping out for the last 2 weeks even though I have changed nothing on the phone. I see an x by data connection and exclamation point by phone. I'm using Dutty's 6.1 official release and radio 1.58.26.20. Usually I can get back service by turning on and off airport mode, and the problem is very sporadic. Usually only when I really need the phone to work! Sometimes just switching between GSM and Auto mode for 3G will provide a temporary fix. I just tried disabling the HSDPA, and we'll see if that helps in a more permanent way. I wonder if AT&T is kicking people off of its network that are using HSDPA before it is supposed to be available. I called AT&T about the issue (w/o mentioning the cooked ROMs or HSDPA and they say I should return the phone for warranty but I don't want the hassle of restoring the old ROM. Any ideas?
is everyone posting here with issues from ATL? I am and have had the same, figured its just a radio issue and have been too lazy to change radios...for those that aren't lazy, i'd try that...
nope, I'm in Oregon. I'm of the opinion that AT&T has changed something about how they run their phone and data networks (perhaps in preparation for the 2nd gen iphone and HSDPA) that is randomly kicking people off their network.
legba_76 said:
nope, I'm in Oregon. I'm of the opinion that AT&T has changed something about how they run their phone and data networks (perhaps in preparation for the 2nd gen iphone and HSDPA) that is randomly kicking people off their network.
Click to expand...
Click to collapse
There goes the iPhone messing with Smartphones again. First changes what a Smartphone should be. NOW messing with the network. Hulk Mad!
Nope its not just AT&T im experiencing the same problem over in the UK. Now my proxy is disabled and I know I have all the correct settings but still the error message "unable to connect to the receiving modem." It seems to have no pattern for this happening con we get correlation on what ROM's & radios everyone are using to see if its that

[Q] Can only connect with wifi

Hi all - Just got a diamond 2 from ebay . I can get everything connected no problems through wifi however with the wifi off nothing connects phone works sms works sim is showing an HSDPA connection and o2 has changed to 3g o2 . Is there any settings i have missed to connect to the internet any other way except wifi.
Tried so far all report connection error.
Weather widget
Live messenger
data connection - won't turn on
Phone is on o2 in UK.
Other thing to mention is i left this sim in the phone overnight as my old number was being transferred to it have tried a soft reset as well.
Any help or suggestions would be appreciated.
Finally managed to find some settings hidden under about 15 different layers to change the gprs settings and connect to everything else. No idea where they are now so i'm afraid i can't help future users coming into this post but if i reflash with a different rom no doubt i will be tearing my hair out to enter them again and when i find them this time i will write them down.
(I'm doing this from memory so forgive me if I have left something out.)
Generally if you go to Settings\Connections\Connections and I believe you go to the advanced? tab, you should see 2 connections settings, set both to internet.
Thanks for the reply Bruce. Couldn't find it in the ROM i'm using so instead i found another way . Entered here incase anyone else comes up with the same problem.
1: goto settings>wireless controls - this also works if you go to weather and let it try to update over data.
2: click data connection - it will try to connect and fail.
3: on the failure screen click settings
4: on the settings tab adjust the internet settings for your provider in my case o2 active settings
5: click advanced and from there you can edit the details as you wish..
Hope that helps someone else out there and again thanks for the reply Bruce

[Q] Losing data connection after losing and regaining signal

I have found that whenever my phone loses signal and then regains it, I have no data connection until I restart the phone. Even toggling airplane mode or manual signal search does not restore data. I have tried disabling 4G but that doesn't make any difference. I also don't have WiFi on as I never use it.
Does anyone else have this same problem and know a solution? It is extremely frustrating having to restart my phone up to 5 times a day and not receive emails etc.
I had more or less the same. What helped in my case was adding the apn of my provider manually instead of letting the network and phone handle it.
Info
cantthinkofone said:
I have found that whenever my phone loses signal and then regains it, I have no data connection until I restart the phone. Even toggling airplane mode or manual signal search does not restore data. I have tried disabling 4G but that doesn't make any difference. I also don't have WiFi on as I never use it.
Does anyone else have this same problem and know a solution? It is extremely frustrating having to restart my phone up to 5 times a day and not receive emails etc.
Click to expand...
Click to collapse
this can cause by network or firmware bug
you can manually add APN if system delete it then repair Firmware by PC Companion
:good:
I have the same issue.
Have you managed to resolve it yet?
adamryd said:
I have the same issue.
Have you managed to resolve it yet?
Click to expand...
Click to collapse
Not yet. I have tried deleting the apn end adding it again myself but it's the same.
adamryd said:
I have the same issue.
Have you managed to resolve it yet?
Click to expand...
Click to collapse
my problem may be slightly different in that I could not connect to Internet when out of wifi range unless I did a restart.Resolved by switching off stamina modes.
You coult try this: http://forums.androidcentral.com/so...ia-z3-losing-data-connection.html#post4235021
It works for me. Next week the Z3C will be updated to Lollipop. Let's hope it will solve this bug.

Flashed New RR custom ROM RR74 getting data connection issue after one day

Hi,
I just flashed RR74 and also the Xposed from the link given by syed hassan, everything seems to be worked fine but after a day facing issue in data connection issue, wifi also not auto connecting, data is also not connecting need to do work around for data connection. kindly help me to resolve this issue.
Thanks
dineshnfun said:
Hi,
I just flashed RR74 and also the Xposed from the link given by syed hassan, everything seems to be worked fine but after a day facing issue in data connection issue, wifi also not auto connecting, data is also not connecting need to do work around for data connection. kindly help me to resolve this issue.
Thanks
Click to expand...
Click to collapse
first check apn if you are from pakistan you have to add apn settings
Add APN settings according to your service provider..
Go to settings/sim cards/sim 1 or 2 settings access point names.add according to service provider and reboot..
You can get APN settings easily from google..
I forgot to add APN of our country..
if apn is added turn on data turn on airplane mod for few seconds and turn it off you wil get your data turned on
as concern wifi auto connectivity issue it has no issue like that:good:
Still data issue exist
hassanjavaid8181,
I have tried the steps that you have mentioned, data is working for sometime but after sometime its getting disconnected, i once again turned ON/OFF airplane mode, net is available for few minutes then once again only outgoing is available no incoming signal is available in data. Any solutions for this issue? Which ROM your currently using, did you not face any issue? I made a clean install only. Any steps to resolve this issue.
Thanks
dineshnfun said:
hassanjavaid8181,
I have tried the steps that you have mentioned, data is working for sometime but after sometime its getting disconnected, i once again turned ON/OFF airplane mode, net is available for few minutes then once again only outgoing is available no incoming signal is available in data. Any solutions for this issue? Which ROM your currently using, did you not face any issue? I made a clean install only. Any steps to resolve this issue.
Thanks
Click to expand...
Click to collapse
click on link watch that video,,,
https://mega.nz/#!EBJAGRqB!TfjQIuiDLYcsWy7LdYKR-cqnoNFA_t8Wrg6tbWvtz-U
those are the steps you follow??
apn settings should be correct,,
currently i am on mokee r74
Followed same steps
hassanjavaid8181 said:
click on link watch that video,,,
https://mega.nz/#!EBJAGRqB!TfjQIuiDLYcsWy7LdYKR-cqnoNFA_t8Wrg6tbWvtz-U
those are the steps you follow??
apn settings should be correct,,
currently i am on mokee r74
Click to expand...
Click to collapse
one more thing my mobile data connects when roaming is enabled for data connection, i have followed the same steps that you have mentioned. Can the issue be because of roaming? I have enabled roaming switch also.
Flashing
modemfix europe from codelover (should not be needed if u have mobile singal)
this - mega.nz/#!kdgk1BKQ!4hENBSC5LrhzoL3Kiee4sp1UBiY_w4oh3L_xryJdtIc
and placing my sim card from sim slot 2 to sim slot 1 solved the issue.
Now connection works as charm. Sometimes it goes down, turning on and off airplane mode takes care of it.
Data issue is fixed in new builds.

Please Help - Issue with HotSpot

Hi,
I can't get the Hot Spot to work on this phone. I enable the Hot Spot and setup all the requirements to activate it. The other phone or tablet connect to it but there is no internet going through. I try resetting the networks, APN, and anything that related to internet are all reset, but still not connection on any phone that connect to my.
Has anyone have the same issue on this phone?
Peter
Same
I am having the same issue with my Redmi K20 Pro. Other devices can connect but no internet is sent through. There has to be a fix to this and all searches on the internet lead nowhere.
thatboyp said:
Hi,
I can't get the Hot Spot to work on this phone. I enable the Hot Spot and setup all the requirements to activate it. The other phone or tablet connect to it but there is no internet going through. I try resetting the networks, APN, and anything that related to internet are all reset, but still not connection on any phone that connect to my.
Has anyone have the same issue on this phone?
Peter
Click to expand...
Click to collapse
Try with a different sim card if you have it. Some operators don't allow tethering afaik.
To cancel out this possibility & the issue being a device specific one- try the same sim in a different phone & check if you're getting connectivity via hotspot
Go add to you APN the type ",dun" it worked for me
IoIam said:
Go add to you APN the type ",dun" it worked for me
Click to expand...
Click to collapse
What's means dun?
wkobaint said:
What's means dun?
Click to expand...
Click to collapse
Idk just replicate my screenshot, I found it on a forum and it works for me
I try the dun added to apn but still not working in this phone. I know hotspt work on cricket network when I put it into my Sony ultra 2 phone.
thatboyp said:
I try the dun added to apn but still not working in this phone. I know hotspt work on cricket network when I put it into my Sony ultra 2 phone.
Click to expand...
Click to collapse
Did it stick? If you come back to APN settings is it still there? If not you might have not saved the profile
The setting stick or was there after I added it, but still no working Hotspot. I know it the phone because it work fine on my other phone with no issue..
Can you post pictures of all your APN setting..I want to copy everything to make it the same. Also want firmware and muie are you on?

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