Hello,
Has anyone else come across the following with the P20 Pro (mine is a CLT-L09 on firmware 8.1.0.131(C782) - but the issue has occurred on all firmware versions I've had to date).
Occasionally when I unlock the handset via the fingerprint sensor, the camera launches rather than the handset just going to the home screen.
Currently I have the face unlock, lift to wake and the fingerprint unlock turned on. However, I have tried turning off the face unlock and the lift to wake - but the same thing still happens.
I'd say it probably happens about once in every ten unlocks.
I don't know whether I'm accidentally pressing something which is causing it - the camera icon is in the bottom right corner, so I'm not catching that as I unlock with the fingerprint sensor.
Any ideas please?
(I moved from a P10 Plus and never had this issue with that handset).
Thanks in advance.
I just factory reset my P10 on the newest pie version and noticed a concerning thing. When I enrolled just one finger print ex thumb then tried to unlock with any of my other fingers I world get a vibration of failure but if I kept on doing it quickly I could get access to my phone. I did get my wife to try the same method and she was unable to unlock phone. I tried the identify finger print in the setup menu and it identifies it correctly and will not see a non enrolled fingerprint as one that's enrolled. This is a somewhat concerning thing to me. Just wondering if others have had the same experience.
If it unlocks to you but not to your wife (same phone?), don't you maybe have your face registered for Face unlock - so it recognizes your face (not finger) and unlocks
Also, check Smart (un)Lock settings, it maybe unlocks based on trusted BT devices (or trusted places)
Good call. I guess tapping the finger sensor that many times wakes the device but not screen. I had to turn the screen almost sideways to make sure face unlock didn't see me tested then all worked correctly.
I have noticed that the fingerprint sensor on this phone is such a piece of ****. After enrolling my fingerprints as usual, the dumb thing unlocked like twice out of ten tries, it made me so mad. This is what I did to get it to work decently.
When enrolling your fingerprint, make sure to
- don't press on the screen, place it as delicate as an angel's kiss
- try to get as many angles as possible, even following the animation when angling your finger
- also try to get it to record your finger perpendicular to the sensor like in this emoji
When unlocking, make sure to
- Try to center your finger as much as possible with the white circle on the display
- If it doesn't unlock right away, keep your finger there for a couple of seconds. Sometimes it does not unlock immediately
Enroll your main unlock finger twice! This is very important to get it to record as much info on each fingerprint as possible. My thumbs are my main unlocking fingers so I enrolled each one twice. Another trick that helped me was to enroll one finger in normal phone holding position, and the other one in more unusual positions like upside down, with the phone flat on a table, and so on). This wasted 4 out of 5 slots though, only one slot is left for a backup finger.
If you apply a screen protector, delete all your fingerprints and enroll them again using the aforementioned tricks.
After doing this it's almost as reliable as a normal fingerprint scanner. Reliability improved from 2\10 to 8\10.
I often find that my phone is unlocked or pocket dialed in my pocket, occasionally feeling a little vibration when I guess it is trying to unlock.
I unlock with fingerprint usually. My trouser pockets clearly don't have my fingerprints pressing against the sensor.
I've turned on the "pocket mode" option in advanced settings but it still does it.
Is there any way I can fix this? I am not rooted and have locked bootloader.
Thanks
batjon said:
I often find that my phone is unlocked or pocket dialed in my pocket, occasionally feeling a little vibration when I guess it is trying to unlock.
I unlock with fingerprint usually. My trouser pockets clearly don't have my fingerprints pressing against the sensor.
I've turned on the "pocket mode" option in advanced settings but it still does it.
Is there any way I can fix this? I am not rooted and have locked bootloader.
Thanks
Click to expand...
Click to collapse
I have the same problem
Dave.a said:
I have the same problem
Click to expand...
Click to collapse
At least they are consistent
I'm using Pocket Lock from Play Store, I set it to lock my phone when it's upside down and the screen is getting turned on.
It's not perfect, but solves the above problem which annoyed me as well as you.
Edit: I've turned off the phone's own pocket mode, Pocket Lock alone is sufficient enough.
batjon said:
I often find that my phone is unlocked or pocket dialed in my pocket, occasionally feeling a little vibration when I guess it is trying to unlock.
I unlock with fingerprint usually. My trouser pockets clearly don't have my fingerprints pressing against the sensor.
I've turned on the "pocket mode" option in advanced settings but it still does it.
Is there any way I can fix this? I am not rooted and have locked bootloader.
Thanks
Click to expand...
Click to collapse
Big problem also for me, I've made like a thousand call or multiple WhatsApp forward...
I solved turning off face unlock. Just using the fingerprint or sequence
The most confusing thing here is how on earth does the phone accept the unlock while in pocket? When using my finger it rejects it often enough.. in my pocket my thigh has a higher success rate? I doubt it randomly would draw the right pattern so often.
So all a thief would have to do is put the phone in their pocket and it unlocks eventually!
Use a case/care when placing in pocket and place the back the phone against your skin, not the display.
What's really disturbing is when you find it has opened setup pages you don't even recognize
Has anybody tried Pocket Lock? ASUS' built-in pocket mode is very buggy, it would be more than enough to check the gyroscope if the phone is in mostly vertical position (upside down or vice versa), and when the proximity sensor shows almost 0 distance to something, the screen should stay off and the phone locked. That's what Pocket Lock provides a working solution for - I'm not the developer, so I'm not advertising it, but as somebody who had the same problem as you have in this subtopic, I bought the pro version and the "ghost unlocking" is now gone.
5tormChild said:
Has anybody tried Pocket Lock? ASUS' built-in pocket mode is very buggy, it would be more than enough to check the gyroscope if the phone is in mostly vertical position (upside down or vice versa), and when the proximity sensor shows almost 0 distance to something, the screen should stay off and the phone locked. That's what Pocket Lock provides a working solution for - I'm not the developer, so I'm not advertising it, but as somebody who had the same problem as you have in this subtopic, I bought the pro version and the "ghost unlocking" is now gone.
Click to expand...
Click to collapse
Thanks. And also to the previous poster about this app.
Once installed do you lose access to fingerprint unlock etc?
batjon said:
Thanks. And also to the previous poster about this app.
Once installed do you lose access to fingerprint unlock etc?
Click to expand...
Click to collapse
There's an alternative locking method to keep fingerprint unlocking, but seemingly it doesn't work under A12 - still, you can keep using the fingerprint reader until Pocket Lock has locked your device, which is better than call anybody from your pocket.
BTW, your pocket won't unlock your phone as stated in one of the previous posts, but an incoming call will turn your screen on, and if you're unlucky, on the virtual dial pad your pocket will enter numbers.
I've seen too may YouTube videos with people complaining about the fingerprint scanner not working great, and when I watch their setup of it, they just spam their finger on the setup screen. You cannot do that. Each time you register a fingerprint it asks you for a specific way to touch the screen. For example when you start you press your full fingerprint on the screen, but then it changes. It asks you to press just your fingertip. then your left side of your finger, and then your right side. It needs to register all angles, and if you just spam your basic fingerprint you will have issues.
Slow down, and read what it is asking. If you are having a mixed experience with the fingerprint scanner try to redo it following what they ask when doing so.
bobbyphoenix said:
I've seen too may YouTube videos with people complaining about the fingerprint scanner not working great, and when I watch their setup of it, they just spam their finger on the setup screen. You cannot do that. Each time you register a fingerprint it asks you for a specific way to touch the screen. For example when you start you press your full fingerprint on the screen, but then it changes. It asks you to press just your fingertip. then your left side of your finger, and then your right side. It needs to register all angles, and if you just spam your basic fingerprint you will have issues.
Slow down, and read what it is asking. If you are having a mixed experience with the fingerprint scanner try to redo it following what they ask when doing so.
Click to expand...
Click to collapse
Exactly. I saw one video where the reviewer wasn't even getting the finger properly on the scanner & not even giving it a sec to register & then goes on blabbering that it's not working.
Man, I've redone mine plenty of times and have followed exactly what it says, but mine works maybe 2/10 times. But I don't care too much about fingerprint. Face unlock works great though.
When the icon is moving, during fp registration, which part of finger i need to scan? It start in the center then it's move to the right down a little and then same but on the left, during this phase i don't really understand which part of my fp i need to scan. I hope I explained well
EDIT: just found this for anyone is interested:
Unlock your Pixel phone with your fingerprint - Pixel Phone Help
If your phone has a fingerprint sensor, either on the display or on the back of your device, you can use your fingerprint to unlock your phone, authorize purchases, and unlock certain apps. Important
support.google.com
If I remember correctly you do each like four times. Full press, tip, left side, right side. It will ask you to move your finger around during each one. Like for the first one press your full fingerprint in the center of the circle. Then a little to the top, then bottom, then left or right.
What it's doing is trying to capture as many angles of each try all over the unlock area to prevent you having to try it over and over. If it saves your touch in four different places on the fingerprint scanner surface then you don't have to try to press exactly in the middle.
After registering your fingerprint it should have about 16 different angles saved for your one finger. You can save up to four fingers all together.
I've deleted all my saved fingerprint and registered them all correctly. Now its working ALWAYS. It's all there, just to follow accurately the on-screen instruction to setup proper fingerprint(s)
Nice
Anecdotally mine has been working much better than my Pixel 6 was.
I wasn't sure why people were hating but this makes sense. Has been working great for me; all I had to do was read the instructions
I have followed the instructions very carefully, to the letter. And still, 3/4 times the fingerprint scanner does not work. And I did not have a screen protector on, either.
I had Samsung Galaxy S20 and now I have a Pixel 6, and on either phone, the fingerprint scanner works quite reliably.
I admit that I may have a faulty unit, but too many people are complaining about the very same problem, so it isn't just a few users who can't comprehend instructions.
Does the icon move when you register your fingerprint? I recall it was moving once I enrolled my fingers for the first time, now it sets still.
yaatzek said:
Does the icon move when you register your fingerprint? I recall it was moving once I enrolled my fingers for the first time, now it sets still.
Click to expand...
Click to collapse
Yes, it was moving all over when setting the fingerprint scanner.
I mean I had this moving icon only for the first time, it didn't show up ever after this.
My tip is: If you have issues with a specific finger just register it more than one time.
I wasn't pressing high enough on the screen for the angle I hold the phone. Also pressing lightly helped. Working 80-90%
I've registered the same thumb for all 4 profiles and it still only works like 2 out of 10 times. I know I've been doing it correctly from the beginning! It seems like it works great for the first 30 minutes right after registering the print, after that it gets worse every time I use it.
Is there a way to add more than 4 fingerprint?
I am really disappointed with the Pixel 7 fingerprint and face unlock. They are the worst; even my older Pixel 4 has a better face unlock. It heats while charging and even the battery life is decent, it is running on the latest March 2023 update!
bobbyphoenix said:
I've seen too may YouTube videos with people complaining about the fingerprint scanner not working great, and when I watch their setup of it, they just spam their finger on the setup screen. You cannot do that. Each time you register a fingerprint it asks you for a specific way to touch the screen. For example when you start you press your full fingerprint on the screen, but then it changes. It asks you to press just your fingertip. then your left side of your finger, and then your right side. It needs to register all angles, and if you just spam your basic fingerprint you will have issues.
Slow down, and read what it is asking. If you are having a mixed experience with the fingerprint scanner try to redo it following what they ask when doing so.
Click to expand...
Click to collapse
Followed instructions to the letter about ten times for each monthly release. I've tried registering finger multiple times, various pressures, and all the other published tips. After registering, per the instructions, I've consistently gotten about 25% with a dry finger and 80% with a moist finger. The FPS simply stinks for lots and lots of us.