I got my Watch 3 LTE directly from samsung. I went to the Verizon website, called support, went into a store.....no one could help me. They couldn't figure out why the watch didn't have the CCIDS number or something or other.
I tried to do the QR Code from the Gear app but it never really worked for me. I had to hit Next there, took me to the verizon site. it ended up setting up a new number for the watch with Verizon and paired that number to my phone, so everything will be fine.
I will have to cancel my old number on my old watch, but whatever.
I got mine from Verizon directly it wouldn't activate so i did an online chat with them and after a few minutes and sending my IMEI they sent me a email with the QR code. once i scanned the QR code i was good to go after setup finished. coming from Samsung shouldn't block you from activating
It was fairly easy to do it directly on my watch., but you have to select "continue" when it asks for a QR Code that you don't have. Or something like that.
But you do have to call to disconnect it, which I did after discovering service was $17 per month (including taxes and fees)! Something I may do for a week here or there as needed. Wish VZW made it easier to temporarily activate it. After all these years, this might force me to take a look at Sprint, AT&T And T-Mo.
Related
So I've got this nice new phone to replace my aging Captivate and I'm switching carriers while I'm at it, so I've already got everything set up with the carriers to transfer my number and cancel my AT&T account when the phone is activated.
Except my contract doesn't expire for another week and this HTC is just sitting on my desk, tempting me.
From what I understand, Sprint will go ahead and cancel my AT&T contract once the phone is activated, and at this point I'm looking at a $95 ETF from AT&T. I've been watching unboxing/activation videos and the activation seems to be automatic. Is there any way I can keep that from happening and bypass the activation so I can play with the phone and keep my AT&T account active until the contract ends?
The phone will attempt to activate every time you turn it on...if you've already set up your sprint account at a store and purchased the phone from retail chances are your number port is already in progress before you turn the device on(porting only takes a few minutes) unless they've activated a temporary number for you which we do sometimes. I would clarify with sprint that the port has yet to complete before activating your device.
Sent from my HTCONE using xda premium
I've got a text message at the original number stating that "the port has been approved" and to contact them at their number to complete the activation. I also spoke to a rep a couple of days ago stating that I shouldn't activate the phone until the contract ended because at that point the cancellation of my previous contract would be pretty much automatic.
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
rester555 said:
I have a unique issue with my Nexus 6 purchase on Motorola.com. I purchased my Nexus 6 and received it in the mail. After receiving the device, I was able to insert my Verizon sim and use the device. A day after receiving the device, I decided to purchase moto care on the device. I followed the steps from their website, signed into my profile and never get an option to purchase the moto care package for the phone. I have called motorola at least 5 times now to remedy the issue and they can't figure out the problem.
In addition to their website issues with purchasing the moto care package, I noticed that on my debit card statement the phone purchase was taken off of my statements and the amount I purchased the phone was not debited. While I was waiting for my phone, I saw the amount get debited off my account and now it's gone. All kinds of weird is happening with these purchases.
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Option 1: You could try revoking the Motorola website login connect on you Google account page and re sign up.
Option 2: Sign up with a different gmail or email account on Motorola support then register the IMEI # of the Nexus 6 on that account.
I was on call support for 30 mins trying different things and the last option was the only one that worked. The first option was said to work for some people.
I tried option 2 and I still can't get to that page.
Sent from my Nexus 6 using XDA Free mobile app
Same for me
I have tried signing up for moto care about five time since receiving their offer email on Dec 5. Absolutely no luck. Once I got as far as registering the device, but it didn't like my IMEI (keep in mind that I purchased it from motorola.com). Can't even add the device My Stuff, because Verizon isn't a value in the drop down box.
Was in a chat with CR yesterday and he was unable to resolve the issue. He told me that someone from insurance would call within an hour and, guess what, nobody called.
My frustration grows, as I'm sure that the process will exceed the 30 day purchase window and for me will no longer be a valid option.
That is unacceptable and I would raise hell if this happens.
Sent from my Nexus 6 using XDA Free mobile app
Same exact thing happened to me. I've used the chat with them 3 times and called once. Still having the issue. They said i should still be able to add it on. They also said i should be able to call tomorrow and add it, but i doubt that'll be the case. This is all kinds of FUBAR and regardless, to make it good customer service, it should be added on regardless of time frame, since there is plenty of record of me trying to add it. Only makes sense.
I would hope you're right.
CS does seem receptive. However, I have been promised a call back from their higher tiered (forgot the name) CS twice now "within the hour" of my call and have gone unfulfilled. Hate to say it, but I'm having flashbacks to Comcast CS. Getting real tedious.
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
Just Got the Phone With Customer Support
Well, it seems Motorola does not have this issue figured out. I called. They promised to call me back every day that the issue is still unresolved. Hope for the best...
UPDATE
Motorola seems to be trying to address the problem. I can now type my IMEI number and get a successful response from the website. But it is a false positive because my N6 still is not showing up in MyStuff.
Here's the weird trick I used to purchase MotoCar for my N6.
I use both macs and PCs. After failure after failure on both platforms I tried one last thing. Using safari on my mac I went to the "my stuff" page. It failed to load after several attempts, like everyone else. Then I selected the entire page to be shown in the mac dashboard.
When I opened my dashboard, sure enough, there was the loaded Moto "my stuff" windowed page loaded and working. I then went to add devices and from there, within dashboard, I selected my N6 and added MotoCare.
Can anyone else try this and let me know if it works? I've been reading this thread for weeks and have been hesitant to tell others to try it because it doesn't make sense that it did work.
comprookie2000 said:
Same here, I get to the pop up that says "Still in Security, scroll down and select Device administrators and activate Motorola Device Policy" but that does not exist on my phone.
I have chatted and called them also, sent me through the same hoops, suppose to call me back ...
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Click to collapse
I have the same issue. I can't add my phone to "My Stuff" because there is no option under Device Administrators on my device to activate Motorola Device Policy!!
I've had multiple conversations with Motorola and I've been getting the run around. Can't believe how big of a headache this has been.
I have tried everything and cant get my devices to show up under My devices. I have a ticket in and every time I call they just say that someone will call me back but no one does. Been working on this since the 14th of December.
I was able to get my device added (supposedly) just a few minutes ago. I selected "Don't Know" for my device and then entered my IMEI and on the next page rather than giving me directions to activate the "Motorola Device Policy" it simply had my IMEI in a text field with an "Add It" button. After clicking said button I was congratulated on adding my device to My Stuff...but
It still does not show up in the My Stuff page. Frankly, I'm getting pretty pissed about this....
I managed to get mine into my stuff after encountering the difficulties mentioned here. I think i added the device logged into in my motocare forums id and added the device through my profile. Make sure you are allowing popups from the moto site. Ibget the option to purchase moto care. Problem is i purchased it already when i got the device. I opened a ticket for that.
Ill try post the exact instructions i used if i can walk thru them later. I know I was on my laptop.
Well, after all the garbage I went through last night entering my IMEI multiple unsuccessful times, I logged in again this morning and had 5 duplicate devices in my stuff and was able to purchase the protection plan and remove the duplicates. It would seem the problem has been resolved... Hopefully
So it would seem the device was indeed added but there is a delay before it would show up. I don't know if it makes a difference but I could not see it in Chrome on my phone. I had to use boat browser set to desktop user agent.
Ok I was able buy moto care and got my nexus6 added to mystuff by getting my device registered @ Motorola Support Forums Device Registration.
I can't post the links
My wife bought me the international version of the Samsung Gear S (SM-R750W). She said that she researched and from her understanding it should work on the T mobile network. From what I've found though the consensus seemed to be it would not work, or if it did it would be spotty at best depending on the specific towers/area you were in because Tmobile utilizes different network types in different areas.
I decide to give it a shot anyway and went to the T-Mobile store where I signed up for the wearable plan and got a new nano sim card. I was crossing my fingers but as soon as they put the sim card in the watch it came to life. It looked to be working fine but as I left the store I received a text from T-Mobile stating " the SIM for your wearable devices is in an ineligible device. Services to the SIM are locked until it returned to your eligible wearable device".
I pessimistically started thinking well great, there goes that idea. But as I got into my vehicle I shut my phone down and tried to see if the watch can work on its own as a phone when unencumbered from my Note 4 bluetooth/WiFi data connections. It worked perfectly-I started calling my friends and they couldn't believe I was talking on a watch phone. Several I actually felt the call sound quality was better on the watch speaker phone compared to normally speaking on the Note 4. I called customer service but they told me they couldn't see anything and if it was working fine not to worry about it.
For the next eight or 9 hours it worked perfectly and I was using it a lot. I drove around large swaths of town and neither data nor call experienced even the slightest issue - for once I was happy to be wrong.
Eventually, as I am oft to do, I fell asleep. When I awoke this morning the watch was no longer connected to the network. It gave me a message saying it was unable to connect and did I want to scan for additional networks. I selected yes and it was able to find the T-Mobile and ATT networks. T-Mobile was selected and a "registering" notification was displayed. It took awhile but eventually said it was unable to register with the network.
I call T-Mobile and they said pretty much exactly what I expected them to say -that because it was not a T mobile device they could not ensure proper operation. But he said (and he characterized this as "good news", "light at the end of a tunnel" and "viable solution” Seriously said all 3 things.) I could either forget all about the cellular connection and just use this as a companion device OR go and buy a new Gear S from T Mobile if I really wanted that feature.
I’m truly and utterly baffled that he believed his suggestions merited the positive sayings from above. Never in my lifetime has my head been closer to exploding.
After I was finally able to speak again, I explained that it seemed unlikely to be an issue with the watch. If my Gear S was working perfectly yesterday and can still detect Tmobile & ATT networks, then something on your end seems to be preventing registration. He agree to file a ticket with the engineering team and tomorrow I should hear from them hopefully. He also told me to go and try another nano-SIM, gratis, at the Tmobile store. So today I went and as soon as I put the new card in all systems were go. I assumed that I somehow had received a bad card because here again now, data and voice are connected.
This time I didn’t even make it out of the parking lot before it notified me that that it was again unable to register with the network. There is conflicting information regarding the radio frequencies and bands that the different Gear S models have and I didn’t have high hopes. But then it actually did work, WELL, so any ideas as to what is going wrong?
I don't know how I put this in the wrong forum, could one of the mods please delete it? It's already been reposted in the correct forum.
This topic is covered here and there in forum replies/other sites (credit to this Android Authority writeup on the same issue with the 6T for its phrasing that finally got the point across to my Verizon tech support) but I don't think anyone's made a dedicated thread yet for steps on Verizon, CDMA-less activation of the OP7P.
This is for if you're having issues swapping SIMs from a prior phone. In my case, I received my Verizon signal, could place calls and send texts, but incoming calls all came from "Restricted" and no texts came through. I didn't do much other testing because knew CDMA-less wasn't activated.
1. Get your IMEI and ICCID ready (phone & SIM IDs)
- Dial *#06# on your OP7P and log the IMEI1
- If you don't have access to a phone that can show you your SIM ID (the ICCID) you can sign into your Verizon account, navigate to the phone line/activation info, and see the 19/20-digit ICCID there (starts with 89). Log this too.
2. Make sure your SIM is in the OP7P & get in touch with Verizon support
- Start mentioning CDMA-less activation right away, if you're lucky you'll get someone who knows what it is already
- I used their Facebook chat, worked all right (lots of different techs reply to you)
- They will need the IMEI and ICCID info from you once you verify your account info
- If they tell you your phone seems activated on their end, but it clearly isn't, send them this exact message:
Are both the billing and network profiles on the line the same, i.e., they both say I am using a OnePlus 7 Pro? The CDMA-less option might not show up unless those are synced.
- Shortly after I sent that message, someone got it figured out and everything started working fine--visual voicemail, HD call, incoming/outgoing SMS/MMS, etc.
I just took it to Verizon store and they popped in a Sim. It picked up the network right away but they had to go on verizions bring your own device page to activate
This can all be done online easily. All I did was pop in my old SIM from GS8+, added new device on my account, and there's an option for no CDMA. Took 5 min, no issues
djhulk2 said:
I just took it to Verizon store and they popped in a Sim. It picked up the network right away but they had to go on verizions bring your own device page to activate
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I chopped my own microSIM, it has sentimental value to me and I want to keep it. And I'll do anything to avoid having to go to brick & mortar Verizon.
ktimque said:
This can all be done online easily. All I did was pop in my old SIM from GS8+, added new device on my account, and there's an option for no CDMA. Took 5 min, no issues
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Click to collapse
Fwiw I also started on the "bring your own device" page and got through the first couple steps, but when I entered my ICCID, it told me my SIM was not compatible and that I'd need a new one. I could not find anything mentioning CDMA on my end--do you remember what step that happened at for you? Once I ran into that wall, I got in touch with Verizon support, and I think it's why they were thinking I was already activated (since I had done some of the steps already online). I just skipped that part of my journey in the guide because I think it was ultimately irrelevant to it working out for me.
Jesse402 said:
Fwiw I also started on the "bring your own device" page and got through the first couple steps, but when I entered my ICCID, it told me my SIM was not compatible and that I'd need a new one. I could not find anything mentioning CDMA on my end--do you remember what step that happened at for you? Once I ran into that wall, I got in touch with Verizon support, and I think it's why they were thinking I was already activated (since I had done some of the steps already online). I just skipped that part of my journey in the guide because I think it was ultimately irrelevant to it working out for me.
Click to expand...
Click to collapse
Unfortunately no it was awhile ago, but I remember not having to call VZW or even talk to support. I think once I entered my IMEI it picked up the fact that it was CDMA-less
ktimque said:
Unfortunately no it was awhile ago, but I remember not having to call VZW or even talk to support. I think once I entered my IMEI it picked up the fact that it was CDMA-less
Click to expand...
Click to collapse
Maybe the age of the SIM has something to do with it/is yours newer? It knew I had a OP7P too once I got through IMEI but it was the SIM it didn't like. I've had this SIM since the Galaxy S4 (maybe even in an iPhone 4S? but I'm thinking they swapped me when I got the S4) and it was last in a Pixel.
Jesse402 said:
Maybe the age of the SIM has something to do with it/is yours newer? It knew I had a OP7P too once I got through IMEI but it was the SIM it didn't like. I've had this SIM since the Galaxy S4 (maybe even in an iPhone 4S? but I'm thinking they swapped me when I got the S4) and it was last in a Pixel.
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Yeah that's possible, I think mine was new as of my S8+
Yes each Sim is registered to spefic device. If you want swap out old Sim u need find way to deactive Sim first and then activate it with the new imie
3 days ago I received the Pixel 5 for my girlfriend. She had an old iPhone and she was interested in switching to Android. After doing so and activating service I've just come to realize that Sprint/tmobile does not support it. I've spent 3 hours tonight talking to sprints technical support about 2 issues.
1. She cannot send or receive MMS picture messages.
2. Visual voicemail does not work through the Phone, Sprint, or Tmobile apps.
After several hours of troubleshooting the guy on the phone said he was surprised I was able to get any service working at all. We all gave up at that point. My girlfriend is currently on a family plan with her parents and they are moving to Verizon next month. I want her to keep the pixel 5 but she needs to send MMS messages for work. I don't think she will want to wait a month to use her phone as it was intended, also if she does keep the phone I might have to factory reset it, reflash, and reroot the phone with the Verizon boot image provided by Google. I feel bad for her because this is her first experience with Android and it hasn't been fun for her.
Is there anyway to get MMS messages working? I've tried editing the APN settings but it's defined by the carrier and not available in the network settings(you have to dial the carrier code to view them and need a password to edit).
Any suggestions?
JordanFromIT said:
3 days ago I received the Pixel 5 for my girlfriend. She had an old iPhone and she was interested in switching to Android. After doing so and activating service I've just come to realize that Sprint/tmobile does not support it. I've spent 3 hours tonight talking to sprints technical support about 2 issues.
1. She cannot send or receive MMS picture messages.
2. Visual voicemail does not work through the Phone, Sprint, or Tmobile apps.
After several hours of troubleshooting the guy on the phone said he was surprised I was able to get any service working at all. We all gave up at that point. My girlfriend is currently on a family plan with her parents and they are moving to Verizon next month. I want her to keep the pixel 5 but she needs to send MMS messages for work. I don't think she will want to wait a month to use her phone as it was intended, also if she does keep the phone I might have to factory reset it, reflash, and reroot the phone with the Verizon boot image provided by Google. I feel bad for her because this is her first experience with Android and it hasn't been fun for her.
Is there anyway to get MMS messages working? I've tried editing the APN settings but it's defined by the carrier and not available in the network settings(you have to dial the carrier code to view them and need a password to edit).
Any suggestions?
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Click to collapse
I am using my Pixel 5 just fine on T-Mobile, just plugged in my old SIM, and good to go. This might be more of an Apple thing, did she unregister her number with iMessage. Her MMS messages might be going there?
amaddux said:
I am using my Pixel 5 just fine on T-Mobile, just plugged in my old SIM, and good to go. This might be more of an Apple thing, did she unregister her number with iMessage. Her MMS messages might be going there?
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We tried but it says her number is not linked to imessage.
Can't really offer much here but to say the pixel 5 works perfectly on T-Mobile. Has to be something else on your end that's not working correctly, simple advice you've likely done is check APNs, make sure they are configured properly. You can add a new apn if needed. Take a ride down to the T-Mobile store, grab a new sim just to be on the latest...R15 I believe in case somehow the sprint sim isn't playing nicely plus the R15 you'll be able to access TMobile's SA 5G if it's in your area.
Lastly, your title is BS, you're having an issue, not an issue with the pixel 5 and T-Mobile, as said, they work fine together.
your problem is Sprint, not the phone.
drop Sprint like the bad habit it is. If you need cheap, go with Mint Mobile.
well Tmobile is working like a smooth butter for my pixel 5
T-Mobile works flawlessly for me on the Pixel 5. It sounds like you're using Sprint, though.