Razer phone 2 - Won't wake up from Lock Screen - Razer Phone 2 Questions & Answers

Recently got this as a warranty replacement from Razer, when I lock the phone, sometimes it won't unlock. I'll press the power button, double tap screen, and nothing happens! I even noticed that my spotify was still playing in the background, but my screen stayed switched off. This has currently happened 4 times in the past 6 hours and I'm slightly worried I'll have to go through the RMA with Razer again, which takes 3-4 weeks
Any advice?

Nadzeh said:
Recently got this as a warranty replacement from Razer, when I lock the phone, sometimes it won't unlock. I'll press the power button, double tap screen, and nothing happens! I even noticed that my spotify was still playing in the background, but my screen stayed switched off. This has currently happened 4 times in the past 6 hours and I'm slightly worried I'll have to go through the RMA with Razer again, which takes 3-4 weeks
Any advice?
Click to expand...
Click to collapse
I've had this problem a lot too ever since I got this phone. Rolling back to 8.1 fixed this and a lot of the problems this phone has. However, if you want to stay on 9.0 you're going to have to get used to this phone being a little rough. I personally unlocked the bootloader by following the instructions on Razer's website and put Arter97's kernel on it, which seems to help a lot but doesn't stop it from happening altogether. It's just one of the many quirks this phone has but not everyone gets for some reason.

Related

Milestone not entering Lockscreen

I've been having a bit of a strange problem lately - sometimes my phone won't enter the lock screen. I'll turn the screen off, or let it go to sleep, and then when I go to turn the screen back on again (could be hours later), it goes directly to the home screen, and never see the lock screen. This makes it very easy to pocket-dial, or launch apps - my pocket started blaring music one day.
A restart seems to fix it for a little while, but within a day it will start doing the same thing, and I don't think I saw the lock screen at all yesterday. Does anyone have any idea what might be causing this? It started a couple months ago, but it seems to be more frequent now.
I am currently running Motorola Milestone, CM7 (kabaldan's beta with swap enabled). It was also happening some with CM7.2.1
Thanks in advance!
Anyone have any ideas?
Another interesting point is that after NOT seeing the lockscreen, and then playing around on the phone, I'll open one of the apps (say the browser), and THEN it will drop into the lockscreen. So right in the middle of doing stuff, it will make me have to unlock the phone. Can be a little frustrating.

HTC One Display/Software Problem!?

Hi,
Have not posted in here in a while but i'm having a huge problem with my HTC one M7.
Had the phone for a year now and suffered a problem with it once before. The problem before was something to do with the phone locking itself and required me sending it off to HTC to repair. It kept bootlooping and wouldn't allow me to do anything at all.
This problem hasn't occurred since repair however last week the phone was working fine until the next morning when i woke up. My girlfriend used my phone to send herself some photo's and then put the phone on charge as the battery was running low. When i woke up the screen stays black and wont allow me to do anything. If i hold the power button the bottom two lights flash and i can hear the phone booting itself back up. I have a feeling the phone works since everyday at 6:15pm my alarm goes off and i am able to deactivate the alarm by swiping up (i remember the location of the dismiss function) it would appear i'm also able to receive calls and texts since i can hear my message and ring tone going off however cannot see the screen.
I have tried a few things such as holding buttons to reboot, shining a light onto the sensor during a reboot and fully charging etc however nothing.
I should also add i have a slight hairline crack in the screen which occurred about 9 months ago but didn't appear to affect the LCD at all or the digitiser either. Any help would be highly appreciated or any tips on stuff to try.
more information available if needed.
Many Thanks
Kris
MrWain said:
Hi,
Have not posted in here in a while but i'm having a huge problem with my HTC one M7.
Had the phone for a year now and suffered a problem with it once before. The problem before was something to do with the phone locking itself and required me sending it off to HTC to repair. It kept bootlooping and wouldn't allow me to do anything at all.
This problem hasn't occurred since repair however last week the phone was working fine until the next morning when i woke up. My girlfriend used my phone to send herself some photo's and then put the phone on charge as the battery was running low. When i woke up the screen stays black and wont allow me to do anything. If i hold the power button the bottom two lights flash and i can hear the phone booting itself back up. I have a feeling the phone works since everyday at 6:15pm my alarm goes off and i am able to deactivate the alarm by swiping up (i remember the location of the dismiss function) it would appear i'm also able to receive calls and texts since i can hear my message and ring tone going off however cannot see the screen.
I have tried a few things such as holding buttons to reboot, shining a light onto the sensor during a reboot and fully charging etc however nothing.
I should also add i have a slight hairline crack in the screen which occurred about 9 months ago but didn't appear to affect the LCD at all or the digitiser either. Any help would be highly appreciated or any tips on stuff to try.
more information available if needed.
Many Thanks
Kris
Click to expand...
Click to collapse
It looks like you tried all of the usual methods, sorry but it might just be the screen is shorted.
majmoz said:
It looks like you tried all of the usual methods, sorry but it might just be the screen is shorted.
Click to expand...
Click to collapse
I thought as much, i have ordered a new screen and once its delivered i am gonna attempt to fit it and see what happens, thanks for the reply.

Touch Screen unresponsive!

Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
I guess I'm the only case of this happening?
Info
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
It can occur for lots of reasons
This can be only software lag instead of touch panel problem.
and even 3rd party app can freeze your phone like this.
anyway the possible solution and way to understand if it s software or hardware problem is to repair firmware by PC companion
:good:
Geeks Empire said:
It can occur for lots of reasons
This can be only software lag instead of touch panel problem.
and even 3rd party app can freeze your phone like this.
anyway the possible solution and way to understand if it s software or hardware problem is to repair firmware by PC companion
:good:
Click to expand...
Click to collapse
The reason I don't think its software related is because after the reboot my phone goes into the device encryption unlock menu right away. This menu theoretically should have little to no software loaded at this point, yet it still didn't response to touch. Now, I did recently downgrade from the latest UK ROM to the next available U.S. ROM. Not sure if that may have affected anything...
No more problems yet though...
ChiGGz said:
The reason I don't think its software related is because after the reboot my phone goes into the device encryption unlock menu right away. This menu theoretically should have little to no software loaded at this point, yet it still didn't response to touch. Now, I did recently downgrade from the latest UK ROM to the next available U.S. ROM. Not sure if that may have affected anything...
No more problems yet though...
Click to expand...
Click to collapse
Was the phone wet? Water can mess with the capacitive screen but shouldn't still be a factor after drying it with a rag. I'm assuming you realized this already, but doesn't hurt to double check.
Matt
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
Screen is not the issue… its the system
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
My Z3 do this too.. i dont know what to do
Same here. Happend 5 minutes ago and since no response from the phone -.-"
I hope it settles itself again.
Edit:
Now it works again. Strange behavior
I just returned my Z3c because of a touch screen malfunction. But in my case, it wasn't unresponsive, it just went nuts. It located taps at totally different spots from where I was touching, so typing, scrolling, etc. just was impossible. Luckily, this state only lasted for a couple of seconds up to a minute max, but occurred several times a day. Phone now exchanged for the "big" Z3 (due to arrive tomorrow), hope it hasn't the same issues.
I have found the reason my phone was unresponsive. I disabled some apps through adb, one of them seems to have caused the issue (dunno which though).
So I just restored the phone using the pc companion and since then no unresponsive touch screen.
Sent from my D5803 using XDA Free mobile app
Z3 Compact top half of touch screen not working
The top half of the screen of my Z3 Compact doesn't register any touches anymore. The bottom half is OK.
The phone wasn't dropped or anything. I did a repair with PC Companion and nothing, still the same....
Sigh!
hello, well the same thing is happened to me but my phon is z3 dual, this happened just before hour ago
Any solutions ..
I've just bought it about 2 weeks ago
I have the same problem, the touch is not responding and I can't use the phone since yesterday.
did reset by buttons and also by that yellow reset button and still nothing, it powers on but I am stuck when it asks me to enter the PIN code, because the touch is not working.
Anyone got a solution for that?
Which apps you have disabled on adb and say cause that issue?
Same trouble over here. Experimenting this unresponsive touch panel since today, several hours without working at all. I just blocked some boatware apps, but this should not affect touch panel, right?
Just restored the whole phone using official from Sony PC Companion software. It remains the same trouble with touch panel.
Today, in house, we put the phone under tap water just a blink. Do you think this could have damaged the device, though is water resistant? Do you know where are the humidity sensors, that could have change? Thank you for helping!
ChiGGz said:
Has anyone had issues with their Z3 compact screen becoming unresponsive to touches? This happened to me last night even after hard shutdown via power button + volume up key.
My phone is encrypted so after restarting, I was stuck at the code unlock screen but the touch screen was completely unresponsive. After a few more hard shutdowns, a few hours off and alot of cursing, the touch screen finally started working again as if nothing was wrong.
Any ideas guys? I don't want to send this phone in if this was a one time thing, but I'm afraid it won't be the only time...
Click to expand...
Click to collapse
i have the same problem...it happened today,my alarm was ringing and i couldnt turn it off
i think that some water has gotten into the phone and my opinion is that water is the problem,i puted in some rice and tomorow morning i will se if there are any results,if it helps i will let you know
any updates guys?
the bottom half of the screen on my z3 stopped working, cant unlock coz cant type pin =[
any update guys??
i cant connect with pc companion due cant unlock my device..any helpful tips???
pls..need some help
Same damn problem
Any other solutions? Same problem here. Held it under a tap a bit last night, and since then its gone off unresponsive two different times.

touch screen sensitivity?

Anyone having touchscreen sensitivity issues? I'm having ghost swipes galore while trying to scroll up and down a page like Google now or Facebook. Try swiping left and right on the home screen. On mine it just started to not respond anymore after a couple of times. Even if I go to the multitasking page, I'll try and swept away each open app and it'll just start to not register. This is while not plugged in btw. I really love the phone otherwise and want to keep it but I'll have to return it if this is a common problem. Is this an issue with the phone or just me? If it is just mine then I'll just exchange it and hope I get a better one.
Actually it is much more prevalent while charging. I also forgot my Moto mod battery pack charges constantly and my cause grounding issues also. Let me know if it's just my phone y'all!
I had these issues initially, especially with the bottom of the screen and the back button, but after a couple reboots they're totally gone. Try a hard restart (hold the power button until it restarts). I use a turbopower mod so i don't think its that.
My charging cord doesn't work.I just bought 3 days ago and it will not turbo charge
Sent from my Moto Z3 Play using Tapatalk
Natejka7273 said:
I had these issues initially, especially with the bottom of the screen and the back button, but after a couple reboots they're totally gone. Try a hard restart (hold the power button until it restarts). I use a turbopower mod so i don't think its that.
Click to expand...
Click to collapse
after reboot initially it's better but then it returns after a few minutes. is it the same for you? does it return? anyone else having this problem because I'm trying to determine whether I should take this back or not and get it exchanged.
Problem was an isolated incident and I'm happy to announce that I exchanged the faulty phone for another and this one shares none of the problems said above. So in short, if you're having screen sensitivity problems, send/take your phone back for a new one.
It's flawless now! I freakin love this phone!

Getting blank screen frequently

Does anyone else have an issue with the screen going black randomly? When I attempt to unlock my Mate 20 Pro from lock screen I have been getting a black screen. Nothing works. I can hear clicking while I am touching the screen but nothing happens. No particular app running or starting just when I unlock the screen using fingerprint. First time it happened was a few weeks ago and I didn't think much of it. Then it started to happen more frequently a few times per week (5-6). Now it seems to be getting worse 10-15 times per week. I am at a loss to explain why this would happen. I just keep on hitting the screen randomly, pressing the on/off toggle several times. Eventually after about 3-5 minutes the phone screen re-appears.

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