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Hi all,
I have weird battery issue with my Razr i xt890 and I'd like some help. I have tried googling for information, but there's too much noise and I can't find anything suitable.
I'm asking on this site because I know the people on here are really knowledgeable.
My Razr i (with Jelly Bean) seems to have erratic battery readings. Sometimes it'll drop to 6%, and then go up to 90%, and jump around to points in between. I have even seen it drop to 1% and then go up to 6% (or something like that).
Needless to say, this makes the phone unusable because I don't know when it's on low battery so I can charge it. Furthermore, twice, it has reported low battery and then automatically shut itself down.
I hope someone can help with this, because I'm really stuck. I bought this phone overseas, and I don't really want to send it back overseas for warranty repairs.
So, some history.
Before the issue:
This is a stock Razr i, running Retail GB software. When I bought it, it was running 81.5.31002.Retail.en.GB 4.0.4. I upgraded to 81.5.39001.Retail.en.GB 4.0.4 and it's been running fine until this issue happened. I normally get about 4.5-5.5 days of battery before I recharge the phone.
This is stock software. No root. No bootloader unlock. No custom roms.
The issue:
I charged up my phone yesterday, and unplugged it from the charger at 100% battery. There was a notification that 91.2.29001.Retail.en.GB 4.1.2 was available. I selected 'Later' because I was busy at the time.
A bit later (maybe about an hour?), I went back to the phone and checked for updates, and selected to download the update. After it was downloaded, I noticed the battery was about 95%, and then I proceeded to install.
I figured 95% power should be sufficient to perform an upgrade.
The install took, maybe 10-15 minutes? At first glance, it seemed successful, but when the phone started up again, the battery reading was at 100%.
I distinctly remember thinking 'This is impossible. There's no way it could be 95% before the install, and 100% afterwards'.
I played around with the phone a bit (to try out Jelly Bean), and after a few minutes, the battery reading dropped to 60% or something.
That's when I knew something was wrong.
Since then, the phone battery reading has been erratic. If I plug it into a charger, it takes a few minutes and then shoots up to 100%. Unplug it, and it drops to a low level within minutes, and then goes up and down like a yo-yo. Twice, the phone went to a very low level, and then shut itself off.
I've tried various charging/unplugging cycles, and nothing has worked yet (Although I didn't have the patience to try an 8-hour charging cycle yet).
Please see the attached images to see what I mean.
The graphs are just bizarre.
I also did a factory reset (from the Privacy menu rather than 'recovery') but that didn't help.
At the moment, I haven't tried to root the phone or unlock the bootloader. I am still keeping the option of warranty open.
I can't think of a reason why this is happening. It doesn't seem to be a simple calibration or battery stats issue. I think the battery is working okay (because it was fine before the upgrade), just that the readings are wrong.
The phone is operating okay in all other respects. If I ignore the battery readings and the 'low battery' alerts, the phone continues to work ... except when it shuts itself down.
Another theory could be that ... because I upgraded without plugging the phone in, perhaps there was insufficient power during the upgrade and caused some corruption, and I have a faulty software/firmware? Not sure how I could test that though.
Any ideas, any one? Please?
Possibly related:
[Q] Randomly auto shutdown (battery problem)
http://forum.xda-developers.com/showthread.php?t=2195878
[Q] New phone battery jumping after JB
http://forum.xda-developers.com/showthread.php?t=2198772
MemendF Ranck
Looks like other people have a similar problem too.
Battery Fluctuation and Random Power off after JB
h t t p s:// forums.motorola.com / posts / cd3c7d3210
Jelly bean download issues
Hi, I have had exactly the same problem after downloading jelly bean. It even died when plugged in charging. As I had only had the phone for three weeks, I took it back to the shop, Phones 4 You, and they exchanged it for a new phone and told me not to download jelly bean until they let me know it's safe to do so. They said that it was a software problem. Prior to this the battery life was outstanding and I am very pleased with the phone. Phones 4 You gave me an excellent service.
Fixed!
For future readers ...
Someone on the motorola forums (see second reply on this thread) mentioned a possible solution which was to manually install the Jelly Bean version again. I decided to give this a try.
After some more research, I discovered that it should be possible to manually apply official Motorola (ie. OTA) updates using the stock bootloader (via the bootloader recovery feature). No unlocking, no root needed.
I gave this a try ... downloaded the software (keeping to the same version), placed it on an SD card, went to recovery and selected 'Updated from external card' (or something like that) and followed through ... and it has worked (Although this time I kept the phone connected to a usb cable throughout the upgrade). My battery readings are back to normal again. I didn't lose any data or apps as a result of this 'manual upgrade'.
And I am presumably still under warranty since I didn't root nor unlock the bootloader.
Other readers may consider trying this for themselves, however, I cannot guarantee that it will work for them. I can only say it worked for me.
Some references:
How to enter stock recovery in JB (razr i)
http://forum.xda-developers.com/showthread.php?p=38873652
(Apparently entering into stock recovery differs slightly between ICS and JB.)
The Unofficial Thread of Official OTA Updates
http://forum.xda-developers.com/showthread.php?t=2028814
I used the software package from the first post of this thread, labelled as 81.5.39001-91.2.29001.Retail.en.GB 4.0.4-4.1.2 (even though the filename is Blur_Version.81.5.39001.XT890.Retail.en.GB.zip).
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
I send my Razr I back to Germany (living in The Netherlands myself) yesterday! Had the same problem, only my battery get down to 0% all the time, so the phone shutsdown itself every 1 minute till 1 houre. (I'm from the topic: Auto shutdown (battery problem). I think i get my new one next week on wednesday. Dus the JB software manualy update works for more people?
mo976 said:
I don't have the phone yet (supposed to get it tonight) but having read quite a bit it seems Moto suggests a factory reset after upgrading to JB in order to sort out battery drain etc. I think I saw it in the battery stats thread in RAZR i general.
Click to expand...
Click to collapse
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
I did do a factory reset, though not immediately after the first JB upgrade. It didn't help.
I think describing this issue as battery drain or high battery usage is not quite correct. The battery is actually okay*, but the phone's indication of the battery capacity jumps all over the place (and sometimes causing automatic shutdown). I can see how it can be confused with battery drain though, especially if people only observe the reading going down (but didn't see the reading going up).
* At one point, I kept the phone screen on as an attempt to drain the battery. I got about 6 hours screen time (ignoring the intermittent battery low warnings) before I gave up.
Since I now have a phone with JB which is working, my guess is that this bug may not occur in all phones with JB. Instead, it seems to be triggered by something that happens during an upgrade.
OTA to JB on xt890 = battery problems
flashsam said:
I think the problems described in this thread are relating to strange battery spikes in percentage and not a general drain of battery.
The problem is that everyone seems to be different. Some people report these spikes, some people are reporting high drains (which turning off google now or factory reset seem to fix) and some people (luckily me!) have had no issues at all - just an even faster phone
Click to expand...
Click to collapse
i have the same problem. factory reset did not help me and i feel i made a mistake i have choosen this phone.i had motorola mobiles before even bought one to my wife.i know that motorola has a conservative atittude.i thought giving them a last chance now i know it was a mistake
Thanks bengtan.
I was having similar issues and a manual install of JB appears to have solved the issue.
Have you had any luck fixing your phone? I have the same problem since a few weeks ago. Bought a new battery and tried two calibration programs, but the issue persists.
Same here. I am on KK 4.4.2 and have the problem since yesterday. What to do?
Same here, my ROM is cm-11-20160524. After 3 years of usage I thought it's the battery and replaced it with a new one but the issue persists.
This is very odd, I'm here after my dad has the same issue and it looks like I'm the 4th poster to report the issue within 50 days after the thread hadn't any replies for over 3 years! Did any of you recent posters resolve the issue? I had a spare Razr-i and my dad took it to a phone repair shop where they swapped both batteries and the issue was still the same with the other battery, so it seems it's nothing to do with the battery itself for all the posters here so far.
Was there some recent update that spiralled all the phones into the erratic behaviour recently I wonder?
I'm trying to advise my dad what to do:
Try fix the issue on his current phone and keep using relatively old tech phone
Use my spare phone (same type) and keep using relatively old tech phone and try sell old XT890 for parts
Upgrade to brand new phone with latest tech and do him for a few years longer than the XT890 would.
Any feedback appreciated!
The issue flatened a bit now. After 2 weeks of brave usage the phone keeps the charge now normally with rare drops in between. So it's still not on an acceptable level but improved magically. I do not understand the physics of this behavior.
I'm having the same strange behaviour since yesterday!!
battery level drops when pluggin the charger,
after several minutes level is jumping to 100%.
whith unplugged charger, level in general inconsistent jumping up and down...!
could this be SW related? planned obsolescence?
edit: android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU
I have the same problem following an update to JB I don't even recall authorising
I'm now looking for a copy of the new firmware: 990.43.74.XT890.Retail.en.EU to try to resolve. If anyone knows where it can be found I'd be very grateful if you could point me in the right direction...
Same problem here.
I bought a new battery. No changes.
I than did a complete wipe, unlocked the bootloader and installed CyanogenMod 11 (this one http://forum.xda-developers.com/razr-i/development/rom-unofficial-cyanogenmod-11-t2966855). No changes.
I than completely drained the battery (made sure of it) and left it on the charger over night. Now I don't get those weird spikes, the battery just drains really fast (about an hour an the phone is powering off).
Maybe I try a different ROM, or go back to KitKat
I found this but I dunno how to use it ??
h t t p s : / / forum .xda-developers .com /showpost.php?p=69816145&postcount=39
android 4.4.2. systemversion 990.43.74.XT890.Retail.en.EU
Perhaps this will help someone else who has the same problem as me...I can not claim to have solved the problem myself. I got some wonderful information from this thread in the Gear 2 forum:
http://forum.xda-developers.com/showthread.php?t=2758364
So, if you're experiencing battery drain in excess of 15-20% per hour, that would pretty much make your device completely unusable as you'd drain the battery in about 5 hours as mine was doing. I tried everything, including even replacing my battery thinking it was a bad battery. To see if you're having the same issue, try disabling your Bluetooth connection on the Gear. If you notice you're battery doesn't drain nearly as quickly, you might have the same problem that I had. Here's how I fixed it...
I saw that according to the thread linked above, the problem is most likely the "goproviders" app. I tried clearing cache and clearing data through the "Application Manager" in settings on the Gear. That didn't help. I also investigated the "saproviders" app. Tried clearing cache and data in Application Manager as well. Nothing there either.
I went back into application manager and compeltely uninstalled both goproviders as well as saproviders. I did nothing else. The Gear Manager application notices that these applications are missing and will automatically re-download and re-install them. I'm guessing my original download must have somehow been corrupted. Once these new versions were downloaded and reinstalled, I rebooted my Gear and then re-enabled Bluetooth. Now, my mattery drain using the Tizen Mod 3.0 ROM is roughly 2% every 1.5 hours with bluetooth on, brightness set to 2, and motion enabled.
Just as an FYI, I know the linked thread addresses non-Samsung phones but this fixed my Gear's connectivity to my Note 2 using the SkyNoteAir G2 ROM.
I hope someone else finds this useful.
Galaxy Gear V700 + Samsung S4 i9505
I suffer from the same problem as you. Have you fixed it ?
Regards,
Darknessiv
Thanks. It's seems to work great for me
.
bzh_info said:
Thanks. It's seems to work great for me
.
Click to expand...
Click to collapse
I thought that fixed it for me at first, but it rather quickly went back to an 8% (or sometimes more) per hour battery drain. I tried all the other recommended fixes -- older versions of Gear Manager, wiping from Recovery, and various combinations, with no joy. Finally, after a few days of not using my Gear, I noticed several hours after turning it on one morning that it had never connected to my Note 4. Yet its battery life was still draining at 8% or so per hour. So, at least in my case, it doesn't appear to have anything to do with Gear Manager -- its either Tizen itself or (more likely) some preinstalled app that is sucking up the battery. I'm probably going to end up rooting Tizen and uninstalling a few things unless someone has a better idea. I can't imagine the stock Tizen install on a disconnected Gear would drain the battery like that, and not do it on everyone's, disconnected or no.
nobody has a battery monitoring application for Tizen? it would be a good thing ... I also tried everything and my gear starts to lose 9-10% per hour after a little while ... For info : I'm with a note 2 on DN4, it's was the same on 4.4.2...
I rooted and tried uninstalling a couple of things -- S Health, the pedometer. Same high rate of drain, and I can't think of any other app that might diminish battery life to this extent. I've now flashed the TizenMod 3.0 ROM, but I still have the same rate of drain (even though that ROM has a battery saving script built in).
So if it's not Gear Manager, and it's (apparently) not an app, it's probably something deeper because the only constant is the NF1 FW (the TizenMod ROM is based on that). I see from the samsung-updates.com firmware archive that there are a couple of newer FW versions -- NK1, released in November, and OA2, released last month. The available OA2 versions, however, are for Kazakhstan, Hungary, Germany, and Slovakia (plus the mysterious "SIO" region). Although I'm in the US, there's an NK1 version for the UK, so I'm going to try loading that and see what happens.
EDIT: updating to the NK1 version for the UK (which otherwise works fine) still results in high battery drain. At this point I'm wondering if Occam's Razor applies here -- maybe, at least in my case, it's just the battery itself.
FURTHER EDIT 2 days later: It's got to be the battery. I noticed that even when turned off, the battery is still draining. It comes off the charger at 100%, I don't turn it on, and less than an hour later it's at 91% -- without ever having been turned on.
YET FURTHER EDIT: It indeed was the battery. Replacing it brought new life to my Gear. Yay. Unfortunately, the battery cost $40 shipped (and required slightly more effort than, say, removing the back cover on a Note 4), but what are you going to do.
replacement battery
Hello,
were where you able to order a replacement battery. I have been unable to find one. Any help please and thank you.
JasW said:
I rooted and tried uninstalling a couple of things -- S Health, the pedometer. Same high rate of drain, and I can't think of any other app that might diminish battery life to this extent. I've now flashed the TizenMod 3.0 ROM, but I still have the same rate of drain (even though that ROM has a battery saving script built in).
So if it's not Gear Manager, and it's (apparently) not an app, it's probably something deeper because the only constant is the NF1 FW (the TizenMod ROM is based on that). I see from the samsung-updates.com firmware archive that there are a couple of newer FW versions -- NK1, released in November, and OA2, released last month. The available OA2 versions, however, are for Kazakhstan, Hungary, Germany, and Slovakia (plus the mysterious "SIO" region). Although I'm in the US, there's an NK1 version for the UK, so I'm going to try loading that and see what happens.
EDIT: updating to the NK1 version for the UK (which otherwise works fine) still results in high battery drain. At this point I'm wondering if Occam's Razor applies here -- maybe, at least in my case, it's just the battery itself.
FURTHER EDIT 2 days later: It's got to be the battery. I noticed that even when turned off, the battery is still draining. It comes off the charger at 100%, I don't turn it on, and less than an hour later it's at 91% -- without ever having been turned on.
YET FURTHER EDIT: It indeed was the battery. Replacing it brought new life to my Gear. Yay. Unfortunately, the battery cost $40 shipped (and required slightly more effort than, say, removing the back cover on a Note 4), but what are you going to do.[/QUOTE
Click to expand...
Click to collapse
Guys, I went to Vodafone store (they have Samsung service) and I complained there about battery life. They sent my watch for repair. 5 days later I got it with motherboard and battery replaced! No need to do it yourself. Watch has 2 years warranty.
Thanks Thanks Thanks
Same issue, same thing - it was the battery. Unfortunately, my battery had swollen up causing the watch to turn off every time i put it on my wrist. Opened it up to see if it was a bad connection, and found my battery had swolen up to nearly twice it's normal size. At least I got warning before it decided to vent with fire onto my wrist.
Found the battery via ebay, should be here in a few days. (here's the ebay item if anyone needs it: http://www.ebay.com/itm/331347265389 )
Galaxy Gear S battery drain
I was loosing 15% per hour on my Galaxy Gear S and for the life of couldn't figure it out. All the literature said it would last for 2 days. I even asked the tech guys at Best Buy. They couldn't help me. However, I think I have stumbled upon the answer. I typically dont have the GPS locator service on my samsung note 3 phone turned on. When its on, it drains my phone battery faster than usual. However, when I turn it on, my Galaxy Gear S Smart Watch battery improves dramatically. The phone battery went from losing 15% per hour to about 3 to 4 percent per hour.
jdenver130 said:
I was loosing 15% per hour on my Galaxy Gear S and for the life of couldn't figure it out. All the literature said it would last for 2 days. I even asked the tech guys at Best Buy. They couldn't help me. However, I think I have stumbled upon the answer. I typically dont have the GPS locator service on my samsung note 3 phone turned on. When its on, it drains my phone battery faster than usual. However, when I turn it on, my Galaxy Gear S Smart Watch battery improves dramatically. The phone battery went from losing 15% per hour to about 3 to 4 percent per hour.
Click to expand...
Click to collapse
Was having similar issues. Noticed that my screen was separating from the metal bezel and decided to open it up. The battery was swolen, good thing it didn't catch fire on my arm.
hurdlejade said:
Guys, I went to Vodafone store (they have Samsung service) and I complained there about battery life. They sent my watch for repair. 5 days later I got it with motherboard and battery replaced! No need to do it yourself. Watch has 2 years warranty.
Click to expand...
Click to collapse
I went to Sonera (Finnish carrier) store few months ago when the battery life of my Gear dropped to around 17 hours even when turned off and they said that the warranty for the battery is 6 months so I would have to pay to have it changed. Preordered Gear S2 the same day but I'm still waiting for it
Hello, I am new here and couldn't find anything similar in the Mi A2 forum about this battery drain in Android Pie 9.0.
I bought the Mi A2 128gb/6gb two months ago, and since yesterday I realised an abnormal battery drain. When I went to check it out, 37% of the battery was spent in the mobile network standby. Today, after 3 hours of use is around 15% already. In my use, I get between 3 to 5% per hour, now it is between 6 to 10% due to this issue, is infuriating for a phone bought two months ago.
I've been since yesterday trying to find a way to discover the cause, I use 4g LTE most part of my day and the signal is good, urban area, in both sim cards.
Haven't used any custom rom or anything, still standard from the global version, did all the updates, including the latest February 25th. I don't think the update is responsible for that, but it is the only different thing I've done in the last weeks.
Have tried several solutions suggested for others xiaomi models but nothing seemed to work.
Did anyone experience this? Does anyone have a solution?
Yes that is pretty strange. Mobile network standby shouldn't be using up that much battery. Try rebooting the phone to see if it resolves. You could install 3rd party apps such as Greenify to monitor background apps more closely/hibernate them, and Naptime which uses aggressive doze to make sure you get better standby battery life.
matley27 said:
Hello, I am new here and couldn't find anything similar in the Mi A2 forum about this battery drain in Android Pie 9.0.
I bought the Mi A2 128gb/6gb two months ago, and since yesterday I realised an abnormal battery drain. When I went to check it out, 37% of the battery was spent in the mobile network standby. Today, after 3 hours of use is around 15% already. In my use, I get between 3 to 5% per hour, now it is between 6 to 10% due to this issue, is infuriating for a phone bought two months ago.
I've been since yesterday trying to find a way to discover the cause, I use 4g LTE most part of my day and the signal is good, urban area, in both sim cards.
Haven't used any custom rom or anything, still standard from the global version, did all the updates, including the latest February 25th. I don't think the update is responsible for that, but it is the only different thing I've done in the last weeks.
Have tried several solutions suggested for others xiaomi models but nothing seemed to work.
Did anyone experience this? Does anyone have a solution?
Click to expand...
Click to collapse
Download cpu spy and check if phone enter deep sleep, there was a bug some time before with the cpu stuck at 1401mhz.
AB_98 said:
Yes that is pretty strange. Mobile network standby shouldn't be using up that much battery. Try rebooting the phone to see if it resolves. You could install 3rd party apps such as Greenify to monitor background apps more closely/hibernate them, and Naptime which uses aggressive doze to make sure you get better standby battery life.
Click to expand...
Click to collapse
Thanks for your answer. haven't tried yet rebooting the phone, I did just the network reset and haven't changed a thing.
I downloaded greenify, but haven't quite used because I can't identify an specific app that is causing the problem.
I am using Greenify, Accubattery GSM Battery, CPU Spy as well.
A strange thing is that the excessive battery drain is allocated in some apps.
Usually, in the android battery use, it shows whatsapp and/or instagram are using the most battery, but when you ask the full device, is when it shows the mobile network.
In the GSM Battery, it says the battery used 12% while turned off and 5% while turned on. It makes no sense.
The only thing I could realize is that when it does get in sleep mode, the battery drain stops, but as soon I start to use it again, it returns to happen. I am afraid is a hardware problem.
vagsvag said:
Download cpu spy and check if phone enter deep sleep, there was a bug some time before with the cpu stuck at 1401mhz.
Click to expand...
Click to collapse
Thanks for your answer. I downloaded and monitored for today, most of the time it stays in 633MHz, and Deep Sleep. Both together are above 70%.
I don't think is a CPU problem. I am afraid is something with the antenna
I have an update.
I usually use LTE Network most of my day, today I managed to use wi-fi and the problem is not happening.
I suspecting is either an incompatibility with the Mi A2 network. But my girlfriend has the same phone, but the 64/4gb version and is not experiencing this problem, or and hardware problem with my antenna.
Nobody else has experienced this?
So this is my last resort as i have literally tried everything else already. Recently (speaking a month or so) i have noticed a severe drop in sot on my Note 9 aswell as overnight drain of ~20% with no Apps running. After several tests i have come to the conclusion that the drain seems to stem from having either Wifi or LTE enabled. Now i am aware that both of those require a decent amount of Power in active use, but it does not explain the sudden extreme drain where as before it was ~ 5-6% overnight.
Things i have tried: Replaced the battery, Factory reset, Cache wipe, Disabling all Apps, etc..
The only thing that really worked was disabling Wifi or LTE. Now my question is, has someone had similar issues or can someone provide an App that actually shows Android System Battery usage for Galaxy Devices again? According to the built in Battery Manager Apps only draw about 3% of the 20% that are gone overnight.
Any help or info would be much appreciated.
Device Information:
Note 9 SM-N960F Dual Sim Exynos
Android 10 Latest Update (Nov 6 2020)
OneUi Version 2.5
Bump, really no one who has the same issue?
Try booting your device into Safe Mode and see if that happens. If it doesn't then there is an app on your device that is constantly updating the data to the server and is causing the battery drain. You will have to uninstall it.
I got the phone...its exynos 6gb unlocked....brand new
Have 2 major issues basically one with 2 thing
1. Media server - battery drain
Have samsung clear and clean formatted sd inserted bot a single file on it....the media thingy stays on in backround....its a system app so cant be disabled.... i have only disabled the data backround but it does nothing...drain stays there
2. Camera light sensor - battery drain
Both of theese are driving my battery down..need to charge midd day...just standby is is around 10%...
I just got the phone....updated 3 times to newest firmware and done factory resset..
I dont inderstand this..honestly....
Can someone help me please
Ps: i am stock not rooted or anything as i said just got the phone recently brand new...
take the phone back and get a refund citing all the issues you have if possible.
the phone is so bad with that SoC that Samsung have just discontinued it in that form!!
that must tell you there's not much that can be done. get over any attachment you may have holding it in your hands and think 6 months ahead. do you want to be kicking yourself for still having that POS or sitting pretty glad you swapped it out for something that wasn't a disaster ?