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This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Same
I had a similar issue with my S6 Edge this past weekend. I tredi charging it with 2 different fast chargers and three other cables. It said charging and I would walk out of the room and within minutes, it was no longer charging.
My wife's edge charged just fine.
I called VZ and we walked through all the typical stuff. Finally, we did a "wipe cache" option on the boot screen (Hold Power and Home button Reset)
It worked.
Rep said there must have been some corrupted file that was screwing me up. I had just downloaded a game about an hour earlier from the app store. I deleted that for good measure. (though in fairness, no idea if that is what caused it-- but seems logical given that is the only change made since last charge)
Hmm odd. Usually charging issues are hardware related and I don't believe I've heard of a software action fixing it. Good for you though.
Very strange, I had the very same issue last night and today. Since I ordered mine online it was a bigger hassle especially considering the gold platinum variant is out of stock everywhere. they're sending me a new one and then I'll return this one does this week.
Wow I thought I was the only one with this issue. I also picked up a Verizon branded fast charger and now I can't even charge my phone with it since it'd just slow charge and whereas with the original charger would tell me normal charging but give me a time estimate of 2 hours from 70 percent.
Yeah, the replacement phone works fine, including with the fast car charger. Now it's been just shy of one month since getting the replacement phone, and I had the original about a month, so guess we'll see if it lasts, but I'm pretty confident it was a rare phone issue instead, and keeping my fingers crossed that this one continues going fine.
CharlzO_2000 said:
This isn't really a question, so much as just something that happened to me over the weekend. Take it for what it's worth I guess.
When I purchased my Edge, I also picked up a Verizon branded wireless charger, and Fast Car Charger, with some other stuff. The car charger didn't look exactly "new" when I opened it up, and sure enough only worked for about a week. Since I'm a half hour in the wrong directions to a corporate store, I just reverted back to my old normal car charger in the meantime. Everything else worked as expected, though the phone would get a little warmer if I was tethering and on the wireless charger. But nothing I would call unexpected.
Saturday, I managed to go past a corp store, and went in and had the charger exchanged. This one was definitely new, and a coiled one instead of a straight wire. Whatever, I prefer that anyway. Plugged it in, red light, good. Got home, and was on skype and saw my battery getting down to the 30%ish area, so I reached for my trusty Samsung charger and plugged it in. And whereas the Fast Charging would show up in the dropdown, this time it didn't. Just Charging, and 4 hours to full. Um... weird. I cranked the brightness down and turned on powersaving, and it still was dropping very steadily, which never happened before. I tried another cable, same result. "Normal" charging, but not able to keep up if the phone was actually in use. Tried another wall adapter, with combinations of either cable, same. Wireless WOULD keep up, barely, and the phone would get ridiculously hot after a few minutes. Plugged that new car charger in, red light charging, no Fast Charge though.
Tried a soft reboot, tried turning it off and let it charge all the way, nothing. So when I resigned myself to needing to try a factory reset on it, I plugged it into the computer to try to save off pictures. No go, computer won't recognize the phone, in any of the half dozen USB ports, and no matter what cable. The phone doesn't recognize a connection there either for transfer, no notification, just a trickle charge.
Ultimately, called into tech support, 56 minutes of basically rehashing everything I had done to ensure that I didn't miss any steps. I understand the need to go through the checklist but man, at the end of the list, don't try fishing online for other "options". I could tell, too, because they were reading word for word the same sites I had just spent an hour looking through. "Let's see... phone will charge faster with the phone powered off"... Really, Sherlock? Doesn't change the fact that it's not behaving normally. So they ordered up for a replacement device, which I'm awaiting confirmation of. And I have a feeling my lunch break will be calling back to verify, because this was at 8 O'clock last night, and here it is 2:30 in the afternoon and I have yet to get any information on the replacement. (EDIT: Sure enough 3 minutes after hitting post, I get the txt with the tracking number. Go figure.)
I'll also be sending the car charger to a friend of mine who works the corp store I got the phone at, sometime, so he can plug it into THEIR phones and test it. If it is in fact a problem with that charger that fried something in mine, I'm not about to plug it into another one of mine first. I've been very lucky with phones over the years, but it never changes the frustration when it DOES happen.
Click to expand...
Click to collapse
I've sent my phone to Samsung and they fixed the problem changing the charging port, the battery and the fast charger.
Original Problem:
POWER - CHARGING ISSUES - PHONE BEEPS W/O BEING CONNECTED
Problem found:
IF/CHARGING PORT - FWT - INTERNAL BATTERY FAILURE - SIDE KEY FAILURE
Solution:
REPLACED COMPONENT
If you have any additional questions, please call us at 1-800-SAMSUNG
Is there a set of rules that it follows before fast charging works? I'm not sure if it's that or my phone or charger is bad..
Seem like I can only get it working 30% of the time. I would have to unplug and plug in multiple times before the notification pops up saying fast charging.
I tried multi USB cables and pushed it all the way in the charger.
I haven't managed to look at kernel source yet (not yet released), but maybe charge type is not only dependant on charging source type, but current battery level. ie top off charging. Just guessing for the moment............
I have the same issue. The quick charging notification never pops up the first time. If I unplug the cable and plug it back in, then it's fine. I'm using the wall plug and cable provided by Samsung.
Sent from my SM-N920T
Don't know. I've only charged my phone 2x, but fast charging popped up both times.
crawldit said:
I have the same issue. The quick charging notification never pops up the first time. If I unplug the cable and plug it back in, then it's fine. I'm using the wall plug and cable provided by Samsung.
Sent from my SM-N920T
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Click to collapse
I take it you got the sprint note 5? I just went and exchanged for a new one. Its giving me the same problem
sheryip said:
I take it you got the sprint note 5? I just went and exchanged for a new one. Its giving me the same problem
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Click to collapse
Actually no, I bought the T-Mobile version. I doubt it matters but it's the 64gb model. It sucks that you exchanged yours and have the same issue.
Sent from my SM-N920T
I picked up the AT&T model yesterday. Plugged into my car charger, 2amp, works fine. Got home and plugged in before bed with samsung supplied charger, showed fast charging. Passed out and woke up to 40% battery this morning. Turns out it will connect fast charge (ONLY if i use the supplied brick AND cable), but cuts out after about 5 mins! If i use the 9v brick with a random cable, it will just say cable charging, but seems to be decently speedy and won't stop charging. Seeing how crawldit replaced his and has the same issue leads me to think Samsung really was hoping people would get the wireless pad. Hopefully its a minor software update/patch needed. Phone is a freakin winner on all other aspects. Battery life appears to be better than the note 4 even with a slightly lower mah.
Definitely a software issue IMHO, from the sound of it. Also, on my VZW 32gig I do not have this issue. Every time I plug it in (to the supplied charger) it fast-charged. Cant say if it gives the message every time though, but I know it fast-charges because its never on that charger more than 15-30 minutes and the charge jumps massively. But even on a normal charger it still charges fairly quickly.
Well... turns out my brick was bad, used the one from my Note 4 with the new note 5 cable and it works like a charm. I'd recommend checking out a new brick.
Glad you got it figured out. Mine works fine now as well. I don't know if everything was overly stiff from being brand new, but after a day or two the fast charge pops up the first time every time now.
Sent from my SM-N920T
Has anyone else had or solved the issue with wireless charging on the Note 5? Mine stops charging after about 10 minutes, other times it will charge to 100%.
i have never had that issue. try your phone at a samsung store with their charger and see if it does it. compare to a demo unit. if it works and yours doesnt on the same charger get a new one..
I bought a choetech charger, charges for 10-15 seconds, then disconnects and reconnects after a few seconds.
Assumed the charger was bad, so I returned it. I like plugging a cable in anyways, charges faster and I can use the phone while it is charging.
I've read of a few people having the issue.
jkeith1 said:
Has anyone else had or solved the issue with wireless charging on the Note 5? Mine stops charging after about 10 minutes, other times it will charge to 100%.
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Click to collapse
I am not sure what carrier you are on, but I read that Samsung has found a software change that Verizon made on their version and notifications cause the wireless charging to stop working. That post said that they are working on a fix. I cannot say this is 100% true, but after trying multiple chargers on my Verizon Note 5 without it working, I am hoping that is the case and that a software update will fix the issue.
Wireless charging on my bundled Wireless Charging Convertible pad stopped working yesterday and I haven't been able to get it to function again. Starting yesterday morning, the charger pad wouldn't recognize the phone at all, case off. After playing around for a while, including clearing the cache from Recovery, I can get the charger to recognize the phone, the phone now says Fast Charging, but the phone continues to drain over time vs charging. Some users in the past have gotten a Charging Paused message, by I don't get that message unless I remove the phone from the charging pad.
I've tried two Samsung Fast Charging AC adapters, the USB cable that came with the charging pad, and an Aukey cable, same results.
Has anybody else experienced any issues like this with their Note 8 or convertible charging pad?
Edit: MST also doesn't work, I'd guess it's related.
emike09 said:
Wireless charging on my bundled Wireless Charging Convertible pad stopped working yesterday and I haven't been able to get it to function again. Starting yesterday morning, the charger pad wouldn't recognize the phone at all, case off. After playing around for a while, including clearing the cache from Recovery, I can get the charger to recognize the phone, the phone now says Fast Charging, but the phone continues to drain over time vs charging. Some users in the past have gotten a Charging Paused message, by I don't get that message unless I remove the phone from the charging pad.
Has anybody else experienced any issues like this with their Note 8 or convertible charging pad?
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Click to collapse
Only way to diagnose this would be by trying to charge the phone with another wireless charging pad.
Does your phone charge normally through the provided type-C cable and power adapter?
Found a non-convertible style wireless charger a co-worker had, which charges his S7, but doesn't charge mine Note8. Could it be the phone itself?
emike09 said:
Found a non-convertible style wireless charger a co-worker had, which charges his S7, but doesn't charge mine Note8. Could it be the phone itself?
Click to expand...
Click to collapse
I would not rule that out. I would take your charger and phone to a local best buy and test against a display, if your charger charges other phones, then it's your note. Or try your carriers local corporate store, they probably would help as well.
Sent from my Galaxy Note8 using XDA Labs
Well I can verify that the phone is the problem. Note 8 won't charge on any wireless charging pad, and Samsung Pay's MST also stopped working at the same time. Going to contact Samsung and see what can be done, hope I don't have to set up a new phone yet again.
This happens to me alot. I have 2 wireless pads, 1 verizon (from my note 7) and the Samsung Fast Charge.. It just stops working randomly.. Reboot the phone, then starts working fine again.
I still use my Nokia wireless pad....I found it charged the time as the Samsung fast wireless charger.
Probably not much help but are you on the latest firmware? When I updated mine it said the new changes were for the camera & wireless charging but of course no other details.
I haven't had a problem with mine though even before the update. I don't have the bundled charging pad though, I'm using the older Samsung fast charge pad.
https://www.sammobile.com/2017/09/1...-firmware-update-improves-camera-performance/
Good luck. Same problem with my s8+, samsung says its not the phone. But it is. Every problem with a warranty repair is like pulling teeth with samsung. I wish LG would up thier phone game just a little, and I would never buy another samsung again.
Sent from my SM-N950U using Tapatalk
is this after the 9/25 update? Mine stopped charging after that update on both Samsung fast wireless chargers I have.
I have a Note 5 that will not charge on either a normal wireless Samsung charger or a fast charger Samsung pad IF the protective case is on it. This started just this week. I can remove the protective case and then it will charge.
I don't recall getting an update on or after 9/25. N950USQU1AQI5. I did get an update that improved camera performance, but it was a week or two ago. Just performed a factory reset, no luck on a fresh install. I can also confirm MST on Samsung Pay still doesn't work after factory default, they have to be related. Frustrated I'm going to have to deal with warranty. After two Note 7's, going through another Note 8 is beyond frustrating. QA @ Samsung could really use some work.
So Samsung has agreed to repair/replace the phone, but I'll be without the phone for 3 weeks. Since I just switched to Verizon, the only old cell phone I have won't work. Since I bought from Samsung.com directly, Verizon won't help. Samsung.com refuses to provide a loaner/temp phone or to cross-ship a new one. Their manufacturing defect means I have to bear the burden of their problems. I wouldn't care too much about wireless charging, but MST is also affected, and I love MST.
Lesson learned - Never purchase a phone directly from Samsung.com, even if that means getting a discount or promotion.
I just sent my Note 8 in for the Same thing. After 4 weeks of ownership it stopped charging wirelessly.
The Samsung Rep I spoke to seemed to think it was related to the NFC, something about NFC being involved in the wireless charging some how. So MST must be the reason.
I sent my Axon 7 for warranty repair the same day. Luckily I still have my LG V20 and Nexus 6P (with is horridly degraded battery), so I have backup phones.
I'm on firmware AQI5 and wireless charging has stopped working completely. I've tried Samsung and third party chargers, all of which worked last week and still work with other phones. So I'm thinking it's a firmware bug...
emike09 said:
Wireless charging on my bundled Wireless Charging Convertible pad stopped working yesterday and I haven't been able to get it to function again. Starting yesterday morning, the charger pad wouldn't recognize the phone at all, case off. After playing around for a while, including clearing the cache from Recovery, I can get the charger to recognize the phone, the phone now says Fast Charging, but the phone continues to drain over time vs charging. Some users in the past have gotten a Charging Paused message, by I don't get that message unless I remove the phone from the charging pad.
I've tried two Samsung Fast Charging AC adapters, the USB cable that came with the charging pad, and an Aukey cable, same results.
Has anybody else experienced any issues like this with their Note 8 or convertible charging pad?
Edit: MST also doesn't work, I'd guess it's related.
Click to expand...
Click to collapse
Describes my problem almost perfectly. Now on my third VZW note 8. First one charged fast wireless for exactly a month. Second one, worked for eight days. Now the third, 7 days.
All four of my offical Samsung wireless chargers quit recognizing at the same time. FYI; two charge pads and two charge stands all fast wireless and purchased thru out my time with S7 Edge (went thru 2 rounds note 7). To add to that the new promo convertible quit at the same time as well.
Pretty darn sure it's in the phones. The latest phone charged wirelessly to 100%, then nine hours of driving later, no go. Pulled my UAG Monarch off, still nothing. Tried the other wireless chargers, nothing. No new apps or settings changed during my drive. Thoroughly confused.
All three of phones were put thru the ringer with VZW tech support: check this, check that, safe mode and the end all factory data reset, still no go every time. I contacted Samsung directly once, what a waste of time. Their only answer was send it in for evaluation and possible repair or replacement, you should have your phone back in a couple weeks. Second go around with Samsung, I was transferred by VZW. Their answer that time was; send the phone and the charger. Had to reply, which charger, all of them? Samsung, then told me all of my older chargers aren't compatible with the note 8 and must have damaged it. That style of charger is still readily available and advertised as note 8 compatible.
I've never used NFC or MST, so I can't comment on that.
All three phones fast charge on the wire.
Can anyone verify compatibility or lack there of with all these fast wireless chargers I own?
Willing to try anything at this point. I would dump the 8, if I didn't use the pen so much. Been using note phone since the 2.
It's the phone. Contact Samsung for warranty repair.
Just got mine back and its working fine again.
RojasTKD said:
It's the phone. Contact Samsung for warranty repair.
Just got mine back and its working fine again.
Click to expand...
Click to collapse
Do you know what they had to do to fix it?
SiNJiN76 said:
Do you know what they had to do to fix it?
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Click to collapse
According to the rep I spoke to it was to do with NFC, as it is somehow involved with the wireless charging process.
Sound a bit strange, but others are saying that wireless or MST payments are both affected. So I guess wireless payments and wireless charging are somehow connected.
RojasTKD said:
It's the phone. Contact Samsung for warranty repair.
Just got mine back and its working fine again.
Click to expand...
Click to collapse
I don't think it is. I got them to do a warranty replacement, and my new phone worked fine. But, as soon as I wiped my old phone in preparation for returning it, it started working as well. Then, a couple of days later, my new phone stopped wireless charging.
Right now, I am just hoping that the Oreo update fixes it.
---------- Post added at 09:58 AM ---------- Previous post was at 09:56 AM ----------
RojasTKD said:
Sound a bit strange, but others are saying that wireless or MST payments are both affected. So I guess worked payments and worked charging are somehow connected.
Click to expand...
Click to collapse
I also am not convinced about this. My wireless charging is not working, but myt Samsung Pay works fine.
I only got my phone last week but I'm already seeing an issue where it will stop wireless charging. If I'm just using it for a while and then go to put it on the charger and it will not charge or indicate that it's charging. I have been keeping a simple Spigen case on it but that doesn't seem to matter - did the same thing case or no case. I also tried multiple wireless chargers - same on all of them. It's definitely aligned properly too.
I do have Battery Care turned on (custom, after 10pm) - but even when that is active it still shows that it's charging and everything functions as expected. And this has happened outside of those specified BC hours.
A restart seems to bring it back - but something is up given that it's happened a couple times already in less than a week. Anyone else seeing this?
I'm just waiting for it to happen again before reaching out to Support.
Follow up: it just did it again this evening.
I wanted to avoid restarting the phone just to see if I could get it working again. I tried a couple chargers again, no sign of charging at all. I went into Battery Care and turned it off - still no charging. I plugged a cable in to charge and it worked normally. I waited a couple minutes, removed the cable again and then tried a wireless charger again and it worked this time!
I'm leaving Battery Care off and have now restarted my phone again. Will see how it goes for the next couple days.
I also found this thread on Sony's forums: https://community.sony.ee/t5/xperia-1/xperia-1-ii-wireless-charging-stopped-working/td-p/3686459
I'm not sure he was having the same issue though, as it appeared his wireless chargers at least detected the device and tried to charge - they just couldn't establish the connection to do it. Though his solution did sound like it was the "custom" option in Battery Care that may be the culprit.
It did it again this morning. Plugging a wired charger got it to work again but I've emailed Support now. This is dumb. Will update with any additional troubleshooting or possible solution.
ack154 said:
It did it again this morning. Plugging a wired charger got it to work again but I've emailed Support now. This is dumb. Will update with any additional troubleshooting or possible solution.
Click to expand...
Click to collapse
What brand of wireless charger do you use?
Did the phone have idle temp before charging?
Brorom said:
What brand of wireless charger do you use?
Did the phone have idle temp before charging?
Click to expand...
Click to collapse
Multiple chargers. A 15W Anker charger, a 3 coil Ikea charger, a generic 10W charger at work, and a Pixel Stand. As it's happened I usually have multiple chargers around to test, so I've tried any of them available. Temperature hasn't appeared to matter. I definitely have not had the phone "hot" when trying it but I have also waited like a half hour or so to try it again thinking about potential temperature issues.
I also posted it to Reddit this morning on /r/sonyxperia and someone responded saying that there's a new update from Docomo that appears to call out a fix for wireless charging occasionally not working. So I'm hopeful that might be what I'm experiencing. Still waiting to hear something back from Support.
Reddit thread: https://www.reddit.com/r/SonyXperia/comments/i4r519/xperia_1_ii_wireless_charging_issues/
ack154 said:
Multiple chargers. A 15W Anker charger, a 3 coil Ikea charger, a generic 10W charger at work, and a Pixel Stand. As it's happened I usually have multiple chargers around to test, so I've tried any of them available. Temperature hasn't appeared to matter. I definitely have not had the phone "hot" when trying it but I have also waited like a half hour or so to try it again thinking about potential temperature issues.
I also posted it to Reddit this morning on /r/sonyxperia and someone responded saying that there's a new update from Docomo that appears to call out a fix for wireless charging occasionally not working. So I'm hopeful that might be what I'm experiencing. Still waiting to hear something back from Support.
Reddit thread: https://www.reddit.com/r/SonyXperia/comments/i4r519/xperia_1_ii_wireless_charging_issues/
Click to expand...
Click to collapse
I use one from Belkin. https://www.belkin.com/us/p/P-F7U083/
When I use the phone heavily and it's sort of hot it doesn't charge for a while. Once it's cold it works flawlessly. I have the US version, latest firmware. And an addition to that is my Spigen case.
only thing I noticed is that it is very picky about positioning, as it is a long phone it easy easy to miss place
I've got issue with an ikea wireless charger plugged to a Sony clock.
Issue fixed with an other cable from the clock to the charger.
Use quality cable like the stock Sony one.
Envoyé de mon XQ-AT51 en utilisant Tapatalk
I dropped mine on my wife's Samsung wireless charger, and it works.
Xperia 1 ii
I encountered the same issue today, "it says wireless chargering cannot start".Any one find out what is the problem?!
Help...
Purchased on release day directly from Sony Store online.
No issues with wireless charging until a few days ago.
Will first initially register as charging, but after 5 seconds, will stop and pop up window will indicate that wireless charging cannot start.
This issue is with several wireless chargers.
No issue with direct charging.
Tried BatteryCare function off/on, but no change.
Any assistance in helping resolve this will be greatly appreciated.
T-Mobile
XQ-AT51
Android 11
Build: 58.1.A.5.395
Thank you!
My phone works fine, but it is very critical about the correct position on the charger.
dragion said:
Help...
Purchased on release day directly from Sony Store online.
No issues with wireless charging until a few days ago.
Will first initially register as charging, but after 5 seconds, will stop and pop up window will indicate that wireless charging cannot start.
This issue is with several wireless chargers.
No issue with direct charging.
Tried BatteryCare function off/on, but no change.
Any assistance in helping resolve this will be greatly appreciated.
T-Mobile
XQ-AT51
Android 11
Build: 58.1.A.5.395
Thank you!
Click to expand...
Click to collapse
UPDATE:
For some sort of strange reason, the wireless charging has corrected itself.
The issue has disappeared and functioning as designed.
Call myself "Lucky"
Hope this doesn't happen again.