I just purchased a Samsung S21 Ultra AT&T version from samsung.com and paid the full payment. I requested to unlock my phone in att's website but my requested was denied because my service hasn't been active for at least 60 days.I do not have any payment installment and contract with AT&T since I paid the full price when I bought my phone. I tried to call ATT customer service 800-331-0500, but each time I said unlock phone to the phone robot, the call was disconnected and directed my to submit a unlock request online. I am current using Cricket Wireless, and the the sim card works on this ATT locked phone. I want to unlock it because I would like to flash the XAA firmware. Does anyone have experience to handle the unlock process with ATT? Thanks in advance.
Update on 3/16/2021:
I called ATT retention department and talked with 3 reps, but no one was able to solved the issue. Two rep said they were not able to unlocked a phone without 60 days ATT service or let me ask samsung to unlock the phone, and the third one directed me to fill the unlocking form in the https://www.att.com/deviceunlock/ again. This request was denied within one hour, claiming "Your IMEI number & device don't match". This reason is different with my first request. I am very confused with their unlocking system. After 24 hours (this afternoon), I submitted an online unlocking request again. Surprisingly, this request was approved within half an hour. This is a happy ending, but I hate this hassle progress.
Hope my experience can help someone else.
Call them again and ask to talk with the Customer Loyalty Dept aka Retainment Dept.
Escalate the case if needed.
If nice doesn't get it, hound them.
If bought with a Master Card you can file a claim for a refund (you need return the phone first).
Trust me if you're assertive with AT&T you'll get it done. Been there, done that... many times
blackhawk said:
Call them again and ask to talk with the Customer Loyalty Dept aka Retainment Dept.
Escalate the case if needed.
If nice doesn't get it, hound them.
If bought with a Master Card you can file a claim for a refund (you need return the phone first).
Trust me if you're assertive with AT&T you'll get it done. Been there, done that... many times
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Thanks for your suggestion. ATT sucks.
qoupan said:
Thanks for your suggestion. ATT sucks.
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You can play with them. The CEO gives their reps a lot of leeway to resolve problems.
You just need to leverage them a bit sometimes.
Consider it assertiveness training.
One way or another... get it done
Just a question, why get a carrier locked phone instead of an unlocked phone to begin with?
Sonin66 said:
Just a question, why get a carrier locked phone instead of an unlocked phone to begin with?
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The reason I bought a ATT locked phone it the 256gb black unlocked version is out of stock.
qoupan said:
The reason I bought a ATT locked phone it the 256gb black unlocked version is out of stock.
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At the worst you'll only need to wait 60 days to comply with the contract.
Speed is always expensive...
Sonin66 said:
Just a question, why get a carrier locked phone instead of an unlocked phone to begin with?
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It is not unusual for a Carrier to have this kind of policy - TMobile has a similar rule - I don't know about Verizon, but I wouldn't be surprised if they did too. Like someone said earlier, if the OP complains long enough, there is a very good chance he will get what he wants.
Geekser said:
It is not unusual for a Carrier to have this kind of policy - TMobile has a similar rule - I don't know about Verizon, but I wouldn't be surprised if they did too. Like someone said earlier, if the OP complains long enough, there is a very good chance he will get what he wants.
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I had AT&T unlock my S4+ as I was in compliance with the contract.
They are contractually bound by that agreement.
They are only obligated to fullfill the terms of that contract although they may choose to alter it on the OP's behalf.
One point to remember though is that they make most of their profit by providing cell service not the devices.
The OP should carefully check the buy out clause(s) in the contract as well as any state laws that apply ie contact the State Attorney General's office.
I found this thread when I did the research. It analyzed the potential reason why ATT's unlock system is problematic.
S21 AT&T variant purchased from Samsung.com IMEI not recognized in unlock portal | AT&T Community Forums
@ATTCARES Samsung CS confirms phone is an AT&T device per their IMEI portal. AT&T's unlock portal does not contain the IMEI so they have no ability to produce an unlock code. Device is acti...
forums.att.com
you do know that carrier unlock is not needed to flash the xaa firmware
Related
I just got off the phone with ATT and I got an unlock code over the phone within 2 minutes!!!
Simply call 1-(916)-843-4685 and do what it says and you will talk to a representative. Tell them you are going to England/France/Germany/etc this week and you bought a Tilt and your old phone died and that you have a European SIM with you that you use over there and you need it to work in the Tilt. I just did it and I now have an unlocked phone!
Also, for all of you naysayers, google that phone number and it will show up with the ATT International Support.
Enjoy!
staulkor said:
I just got off the phone with ATT and I got an unlock code over the phone within 2 minutes!!!
Simply call 1-(916)-843-4685 and do what it says and you will talk to a representative. Tell them you are going to England/France/Germany/etc this week and you bought a Tilt and your old phone died and that you have a European SIM with you that you use over there and you need it to work in the Tilt. I just did it and I now have an unlocked phone!
Also, for all of you naysayers, google that phone number and it will show up with the ATT International Support.
Enjoy!
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Click to collapse
You have a SIM unlocked phone. This doesnt mean you can go dumping any ROM on it you want. But yes its a good idea
yeah, the technique works on ur convincing abilities though
@bratag: I'd say SIM unlocking is a much more desired issue as compared to cid unlocking, but then it might vary from person to person..
Quick... somebody try this with an iPhone!!.... *crickets chirping* anyone? *cricket* eh... *shrug* I love my Kaiser :-D
I posted this elsewhere and its documented by others all over.
SIM unlock is very easy. And legal. And actually done by AT&T.
Step 1: Call AT&T @ 1-(916)-843-4685, tell them you travel alot internationally. Ask them to to add the "International Dial" add on to your account (it costs like $6/month). (Note: the reason the number is not a 800 number is because it asumes you are calling from an int'l location, since its their int'l support line. 800 numbers don't work from an int'l location. You can even call the normal 800 # or even call 611 from your phone, and you can get routed to the int'l support line. I recommend you call from a separate line, so you can actually type in the unlock code when they give it to you to confirm it "takes" before you hang up. If you have another company SIM card, you can even test it with them on the phone)
Step 2: Tell them you also travel for extended periods of time and might need to use a local SIM in your phone. And you need an unlock code to do it. Since you have the international plan, they almost always will oblige. (if they don't, hang up, call back, get another rep, and ask again. They will eventually do it)
Step 3: They ask for your IMEI number. And they give you an unlock code.
Step 4: Say thanks to them
Step 5: Go online to your account manager, and remove the Int'l Plan on your features page to cancel it. You will only be charged a pro-rated amount for the feature.
Step 6: Enjoy your SIM unlocked phone.
Bratag said:
You have a SIM unlocked phone. This doesnt mean you can go dumping any ROM on it you want. But yes its a good idea
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Well my phone is CID unlocked too, but thanks to Pof
ehhhh, slow it please:
what is the difference between SIM Unlock and CID Unlock?
Which is more permanent or more secure?
If I buy an unlocked Kaiser off this website, is it SIM unlocked or CID Unlocked?
thanks, MN
actually sometimes you dont even have to add international call...if you have been with ATT for a while (I'm going to assume 1 yr +) they will either give it to you over the phone, or email you it within a week if they dont have the code for your phone on hand (this is what happened with my 3125, which is still has no free SIM unlock) CID unlocking of course, is a completely different issue...
CID unlocking allows you to flash any carrier's ROM. SIM unlocking allows you to insert any carrier's SIM.
I dont have an ATT number. I just went into a store and bought the phone, and later that night called internation support and they gave me an unlock code, no questions asked (except for imei )
staulkor said:
I dont have an ATT number. I just went into a store and bought the phone, and later that night called internation support and they gave me an unlock code, no questions asked (except for imei )
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That surprises me - I've ALWAYS had to give my account information, so I'm leaning towards calling B.S. on your description of your experience, unless you told them a number of other things also....
FWIW, the 800# for International Services is: (800) 335-4685 though for exactly your point about dialing 800#s outside the US, most of us have the non 800 # in our phones: (916) 843-4685.
I've never had to add the $5.99/mo discounted international roaming, just make sure that the "normal" international roaming is enabled. (Of course they fvcked that up last time and took me 3 calls from Japan on VOIP to get it fixed.)
YMMV of course,
Richard
rsolomon said:
That surprises me - I've ALWAYS had to give my account information, so I'm leaning towards calling B.S. on your description of your experience, unless you told them a number of other things also....
FWIW, the 800# for International Services is: (800) 335-4685 though for exactly your point about dialing 800#s outside the US, most of us have the non 800 # in our phones: (916) 843-4685.
I've never had to add the $5.99/mo discounted international roaming, just make sure that the "normal" international roaming is enabled. (Of course they fvcked that up last time and took me 3 calls from Japan on VOIP to get it fixed.)
YMMV of course,
Richard
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Wait AT&T charge for international roaming?
Good grief - what DONT they charge for.
I got my unlock code, but where can i find the instructions? anyone? thanks
Bratag said:
Wait AT&T charge for international roaming?
Good grief - what DONT they charge for.
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Ha, well actually, of course they charge a huge amount per minute for calls when u are roaming intl'ly. But you can buy a monthly service that brings the cost down per minute. It goes from f'in ridiculous rates to just plain ridiculous per minute rates. But this add-on does make sense if you plan to go overseas for an extended trip. And since its an add-on you can add it / cancel it whenever you need/don't need it. An example of the rates: in some cases its like 2.29 per minute to call without the plan. But with the plan its only 1.99
But at 30 cents per minute, if you make more than 20 min of calls, then you've "saved" money. So, how I stumbled upon getting an unlock code was since I was going to be there for a month, I actually got a local SIM and tried to put it in the phone and they said I could, but they'd have to give me an unlock code, which they did.
You may call BS, but who cares. I did this and it worked. If you want to call BS on this, go ahead. I found this on Howard Forums and thought you guys might like to know. Others have got their unlock code directly from ATT by using this method.
staulkor said:
You may call BS, but who cares. I did this and it worked. If you want to call BS on this, go ahead. I found this on Howard Forums and thought you guys might like to know. Others have got their unlock code directly from ATT by using this method.
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You are the first person I've heard of getting an AT&T unlock code without being an AT&T customer. Bravo for you if true. (Note that I didn't say the *method* was B.S. - in fact I affirmed it working for me as well! I said doing all that when you "dont have an ATT number" sounded like BS - because I've always been asked for my account information as soon as they answer the phone.)
Richard
Hi,
I'm new in this phoneworld. I wonder if it is possible to buy a AT&T tilt via ebay and nulock her in Belgium. Do you think it is possible?
Kind regards.
I have called twice now to get my SIM unlock code and both CSRs said that because I have had AT&T service for less than 90 days, they can't/won't do it. They say I have to have at least 3 months service. Will try a couple more times but doesn't look good.
bernard.schockaert said:
I'm new in this phoneworld. I wonder if it is possible to buy a AT&T tilt via ebay and nulock her in Belgium. Do you think it is possible?
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Click to collapse
Well, I'm not aware of any verified-working Kaiser unlocking services right now, so I'd say no - not unless the person you buy it from has already had AT&T unlock it.
Richard
YMMV
rsolomon said:
You are the first person I've heard of getting an AT&T unlock code without being an AT&T customer. Bravo for you if true. (Note that I didn't say the *method* was B.S. - in fact I affirmed it working for me as well! I said doing all that when you "dont have an ATT number" sounded like BS - because I've always been asked for my account information as soon as they answer the phone.)
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Click to collapse
Well I got a Tilt on Friday and called this morning to get it unlocked. For grins I bought a brand new $20 GoPhone w/activation kit, activated it, and used that phone # at an Agent store to buy the Tilt no-contract ($530 ugh). Then I called the International Services folks and gave them the GoPhone # and my new Tilt IMEI. I expected a big spiel about the length of time I'd been a customer (as T-mo did to me on a prepaid unlock), a refusal to unlock phones on prepaid (as I'd previously heard from Cingular), or some other such nonsense - at which time I planned to call right back on my loooong-term account and get an unlock code.
Note that the first thing the agent asked was "Mobile number and last 4 digits of SSN". I gave him the prepaid phone # (active for <1wk) and my correct last 4 digits of SSN. He seemed to have trouble getting that combination to take, so I mentioned "This is prepaid, so I didn't think there was a SSN on it...."
To my unending shock, the guy on the other end of the phone then said "Ok, I've got an unlock code for you. Ready?" and read me out the code for my phone. Popped in an old Tesco SIM I had kicking around, entered the code, and wham! Unlocked Tilt.
So there's either some serious YMMV going on at International Services or AT&T has thrown in the towel on unlocking!
YMMV of course
Richard
Really need a way to unlock my galaxy s4 active from at&t, just bought off ebay and rooted it but haven't found a way to unlock the network yet so I can use 4g with solavei.
I tried using the *#0011# method but couldn't past the initial screen.
Please any help would be appreciated.
GenZarnik said:
Really need a way to unlock my galaxy s4 active from at&t, just bought off ebay and rooted it but haven't found a way to unlock the network yet so I can use 4g with solavei.
I tried using the *#0011# method but couldn't past the initial screen.
Please any help would be appreciated.
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Click to collapse
All I did was call 611 and told them that I was leaving the country and I need it for business. However they have records that my previous phones have been unlocked for travels as well as me buying phone from them. You could always try and test your luck though. I've read a thread somewhere that someone got their S4A unlocked similar to how I got mine unlocked but they didn't specify whether or not they got it through AT&T or not. Oh and if it doesn't work with one rep, try calling again later with another rep. Supposedly some reps care and look into your records to see if you qualify and others don't give a crap. Good luck!
I have at&t and called them to try to get my phone unlocked. they told me it wasn't possible since I just purchased the phone back in August, even though I've had an account with them for the last decade and have had many unlocked phones with them.
I was told that this policy was changed within the last 2 weeks, not sure if that's a BS line they fed me or not, but have tried calling different reps and have had no luck.
Also, when I enter my number in online to the online request form, it automatically tells me my phone cannot be unlocked. Apparently new policy states that any phone that is still under contract will not be unlocked my AT&T.
where are all the helpful replies?
Im in the same boat. There has to b a way. Why cant we roll back the jellybean build to a version that has access to the unlock panel?
Why is unlocking not possible using a root method of some type??? Is this build truely not unlockable without a custom code? MOD Edit: This is a development site. Please do not ask for illegal unlocking methods here
post some links to helpful blogs etc please
This is the leading site for answers but mod says look elsewhere with no helpful redirection..... WTF?
Where should we go now then?
pinyata said:
I have at&t and called them to try to get my phone unlocked. they told me it wasn't possible since I just purchased the phone back in August, even though I've had an account with them for the last decade and have had many unlocked phones with them.
I was told that this policy was changed within the last 2 weeks, not sure if that's a BS line they fed me or not, but have tried calling different reps and have had no luck.
Also, when I enter my number in online to the online request form, it automatically tells me my phone cannot be unlocked. Apparently new policy states that any phone that is still under contract will not be unlocked my AT&T.
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That's unfortunate. If it was me, I'd just keep trying to test my luck but I guess AT&T wised up a bit.
timjf said:
This is the leading site for answers but mod says look elsewhere with no helpful redirection..... WTF?
Where should we go now then?
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MOD kinda said they are a development site and don't partake in illegal methods. In case you didn't know, unlocking without carrier consent is illegal however rooting/flashing roms and etc aren't since they are just part of the opensource backbone of android. And to answer your question, google is a good place to start if you can't get answers here.
The reason the mods took issue with this is because the OP is not an AT$T customer, he bought a phone off eBay, and is now looking for someone to help him with his mistake. Carriers only unlock phones for customers as a courtesy, there is no requirement of them to do so. While XDA is all about modding phones, providing unlock codes for people who are not entitled to them is against their policy. Better that he bought one of the many unlocked phones for sale on eBay. I'm surprised the mods didn't also close this thread.
Look up Chainfires region lock away. Got a s4 active off eBay, rooted it with the activerootapp. Then used chainfires Regionlockaway. And popped in a tmobile sim card and enabled aws bands and now using HSPA+.
Sent from my SAMSUNG-SGH-I537 using Tapatalk
What are the rules on someone who buys the phone on ebay, but are still on at&t?
Sent from my SAMSUNG-SGH-I537 using Tapatalk
Yep got chainfires app on playstore and used irish sim card which worked. I am with at&t and not looking to move but I bought my phone on ebay and if I go to Ireland I feel entitled to use it freely.
laugh123 said:
Unlocking your Samsung Galaxy S4 can be done with the help of <<WHOEVER>> where unlock code and free unlocking instructions will be provided for affordable rates.
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:"Affordable rates" > $0.00 and are therefore not "free."
Invalid sim- solavei- samsung4 active- #supersu
Message ::
"There is no su binary installed and #SuperSU cant install it. There is a problem!!"
Does anyone know what I do next from here. I purchased this from a friend and would like to use my solavei micro sim card, but it states "invalid sim"
Samsung 4active
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
Click to expand...
Click to collapse
I'm in the same boat as you
Sent from my SM-G950U using Tapatalk
pete4k said:
I'm in peculiar situation: I bought my T-mo S8 direct from Samsung, paid in full, so now whom do I go to unlock my SIM? People from Canada received unlock code together with copy of bill, but I can't find anything on mine, any suggestions? Of course I want to do it as painless as possible and I want to ask here before calling customer service and waste few hours.
Click to expand...
Click to collapse
I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
So just wait until then
Sent from my SM-G950U using Tapatalk
As I suspected, I called Samsung to unlock my phone, they told me to call T-mo, called T-mo, they told me to call Samsung, wasted already 1 hour on this.
escabar said:
I am in the same situation. From my understanding of past and present TMo devices, the account has to be in good standing (EIP/equipment paid off) AND your device needs to have 40 or 45 days (someone correct me) of continuous usage on TMo network before you can request the Device App unlock = carrier unlock.
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Click to collapse
It's 40 days, that is I was told by CS. After that you use "Device unlock" app on your phone and choose permanent unlock.
Same techniques for S6 and S7 and it worked for me.
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
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That is T-Mobile branded phone, and that is their rules, sorry for that. What you can do, before going on the trip, on that app/ choose Temporary unlock, it's good for 30 days and you can have it up to 5 times in a year.
pete4k said:
First of all I'm leaving on a trip in 20 days, second, the phone is paid in full now, not in 40, third I didn't buy it from T-mo so most likely they wont have any record of it. It's total BS and should be illegal, in Canada Samsung sends unlock code with the phone., but I guess here consumers have no protection. Last time I'm buying carrier phone. This whole locking of the phones is leftover from carrier subsidies and should not exist outside of those plans, if they still taking place. And a funny thing is I have no intention of leaving T-mo anyway and there are services to unlock phone for money. I remember some law about phone getting unlocked when paid I read about few years ago, but can't get any details now.
Click to expand...
Click to collapse
You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
mrbear01 said:
You can call T-Mobile and let them know that you are travelling out of the country on ___ date and ask for an unlock code for a long time customer. It has worked for me in the past if you get the right rep.
Click to expand...
Click to collapse
I have the same problem, I bought the phone from Samsung.com and there was no option to purchase an unlocked phone. I am traveling in two days for a few weeks and I called Tmobile several times trying to at least get a temporary unlock and even that cannot be done. They said it has to be on their network for 40 days. I even called Samsung and they said all the unlock codes are sent to Tmobile and only they can unlock it due to the stupid Device Unlock app. You cannot unlock it even if you have the code, only the app can unlock it. If I didn't like the S8 so much I would have switched to the iPhone 7. Absolutely ridiculous!!!
I still don't understand how T-mo will know the phone you purchased direct from Samsung is paid for and should not have SIM locked to begin with.
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
kindongo said:
I have the same problem with my S8. Bough it directly from Samsung. I contacted Samsung and they told me that I need contact tmobile; contact tmobile and they told me that my phone does not show in their system as a tmobile phone because I did not buy it from them. I need my phone unlock so when I travel overseas I can use a local sime card. I don't want to wait until 40-45 days go able to unlock my phone and then not be able to return it to Samsung. There some unlock services charging $50.00 plus to unlock it. I don't want to expend more money, since this phone is already very expensive.
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Click to collapse
It's not even about money, this should be illegal. This whole business of locking the SIM card is left over from contract subsidized phones and I could perfectly understand that phone belonged to phone company and you just leased it until end of contract. Now I praise T-mo for getting rid of this practice and changing whole industry, so now at least you know what are you paying for and how much. But now SIM locking shouldn't even happen anymore: if phone is stolen/unpaid for, blacklist IMEI and also you can unlock SIM for the fee, even if it is stolen, so what purpose this SIM locking serves? Canada gets unlock code with the phone.
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
kindongo said:
Anybody had any luck getting the phone unlock.?I waited too long to return the phone, now I'm stuck with it.
Click to expand...
Click to collapse
I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
INGHUGO said:
http://www.cellunlocker.net/t-mobile-device-unlock-app.php
the service is expensive $130 dls for the unlock
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Click to collapse
Did this work for you and were you able to successfully unlock ?
no,unfortunately it couldn't be unlocked because cellunlock no longer have access to their server ,I had to have a contract and wait the 40 days that are the requirement so I can release it
I dont think anybody has now. nearly all the sites i checked unlocking tmobile does not seems to be available.
fragg3d said:
I was in the same boat as you. Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. Your IMEI number needs to be added to their "device distribution inventory system" and needs to be submitted to their highest level tech support, this allows the Device Unlock app think your phone came from T-mobile's inventory and will let the app unlock your phone.
There may be hope for everyone in the future, this one of the final responses I got from them:
"I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!"
14 hours later I tried the Unlock Device app and requested the permanent unlock and was greeted with "Unlock Approved: Mobile Device is permanently unlocked"
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
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Thanks, I will try that
Hello
I found out about this maybe 3 days ago and posted it under S7 forums since I have GS7 but I think someone might benefit from this information around here.
At swiftunlocks.com, they can unlock your t-mobile S7/S7e or S8/S8+ but that price tag of $125.99 is ridiculously high IMHO so I'll wait the price to come down or I'll just resell my phone.
I am in no way associated with that website, just spreading the word since I have used their services for over many years and there was never a failure, at least in my case.
Hope this helps someone.
Cheers
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
entropism said:
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
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The best one when u no bougth form ebay or other source.
entropism said:
If you use a 3rd party unlocking service for T-Mobile phones, you run the risk of getting relocked at any time, and you're **** out of luck (and that money). Once T-Mobile decides to run their occasional rescan, you'll be locked up again.
You're better off putting that $126 towards paying off your phone, and just having T-Mobile unlock it. Hell, I got mine from Samsung, and T-Mobile unlocked it within a few weeks. Just had to call and ask.
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Although I agree with your reasoning, not many people can unlock devices through T-Mobile. I don't have their account and person I bought my device from is out of my reach. Phone is not blacklisted, it is fully paid and is bought on samsung.com. 3rd parties are my only choice, even TMO/T-Force representative directed me to them after refusing to help because I'm not their customer (and will never be).
I believe this is a permanent unlock, and it's better than nothing we used to have, but even if it's permanent, still, this is very, very expensive.
$126 for an unlock is just BS, especially when 99% of phones can be unlocked under $50
You can unlock 2 phones every 12 months at no charge directly from T-Mobile. If the carrier unlock app is not working, you probably bought the phone directly from Samsung like I did. Call T-Mobile, tell them you want to unlock because you're going out of the Country, they'll ask for the IMEI, submit unlock request to Samsung, retry the app in a week, done.
dylyxcore said:
You can unlock 2 phones every 12 months at no charge directly from T-Mobile. If the carrier unlock app is not working, you probably bought the phone directly from Samsung like I did. Call T-Mobile, tell them you want to unlock because you're going out of the Country, they'll ask for the IMEI, submit unlock request to Samsung, retry the app in a week, done.
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did they ask you for a tmobile account? I have tried calling them but once I let them know I don't have a tmobile account they stop helping me. they have asked for it every single time I try (5 now).
Simaldonado89 said:
did they ask you for a tmobile account? I have tried calling them but once I let them know I don't have a tmobile account they stop helping me. they have asked for it every single time I try (5 now).
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i think you need to be one of their customers, because when i talked to T-Force on FB, they ask me verify my phone number. well, I found one listing on ebay for $160. But might as well sell your phone. And get different carrier like ATT, the unlock process is much easier/cheaper.
baophucdinh31 said:
i think you need to be one of their customers, because when i talked to T-Force on FB, they ask me verify my phone number. well, I found one listing on ebay for $160. But might as well sell your phone. And get different carrier like ATT, the unlock process is much easier/cheaper.
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This is correct, the T-Force rep on twitter sent me a link to log into and verify my active account status on my.t-mobile.com.
Well...the Metro PCS unlock app services are falling in price so hopefully the T-mobile services will follow suit? Oh and I totally tried converting my T-mobile S8 to a Metroc PCS one but the Metro device unlock app could not connect to the server so sadly the T-mobile device unlock app on a T-mobile firmware is still the only option =(
beserker15 said:
Well...the Metro PCS unlock app services are falling in price so hopefully the T-mobile services will follow suit? Oh and I totally tried converting my T-mobile S8 to a Metroc PCS one but the Metro device unlock app could not connect to the server so sadly the T-mobile device unlock app on a T-mobile firmware is still the only option =(
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I dont get it. Metro PCS and Tmobile is pretty much a same company. Yet, there is a huge price gap between them @@
Just curious if anyone can network my T-Mobile 4a 5g?
I haven't paid off my EIP but there was a fellow in the OnePlus 8 forum who unlocked my device.
Just curious if anyone can help it would be a huge favor?
Try asking tmobile, you might get lucky and have a person perform a permanent sim unlock for you.
NikoZBK said:
Try asking tmobile, you might get lucky and have a person perform a permanent sim unlock for you.
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I already had them unlock my OnePlus 8 and pixel 3a xl about three months apart before my EIP is up.
They said that there is a maximum of 2 device unlocks before the EIP is fully paid off.
Whether or not that's true is anyone's guess.
I used T-Mobile T-force support team on Facebook to have the others unlocked.
CaptainBrownTee said:
I already had them unlock my OnePlus 8 and pixel 3a xl about three months apart before my EIP is up.
They said that there is a maximum of 2 device unlocks before the EIP is fully paid off.
Whether or not that's true is anyone's guess.
I used T-Mobile T-force support team on Facebook to have the others unlocked.
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That's interesting, haven't heard of that before. I had success in the tmobile app and just told them I would like to root my phone to use my "tool" (viper4android/adaway) and that I have to switch between phones to have access to my tools.
How long have you been a customer? I just had mine unlocked through the chat feature in rhe tmobile app. However Ive been a customer for 14 years 7 of which have been post paid with EIP devices.
Back story...I purchased the device through EIP with Tmobile on Nov. 25th. I was aware of the carrier lock blocking OEM unlocking but tbh i forgot. So when I recieved the device last week i was more angry with myself for not choosing google store.
Anyway on to how i received my carrier unlock....
It took me 3-4hrs of back and forth with the chat rep. 1st rep told me policy says no.
me: "i am looking to unlock my Pixel 4a 5G device. I was under the impression that the device, like most ALL other Google devices, came with the ability to unlock the bootloader but, i am unable to perform the action without the device being SIM unlocked. I could lie and say Im planning a trip but im going to try and be honest and hopefully get this resolved without issue."
Rep 1: "Thank you for your patience, I checked and due to the balance on your device I see it only qualifies for a temp unlock. That will last 30 days. and due to fact the phone has not been in use for 40 days."
I had to become Karen at this point...
me: "So loyalty means nothing? i wouldnt have got the phone had i known i NEEDED to SIM unlock it to use it how i intended. in 14years of being a customer ive NEVER had to do that on ANY of the dozen devices ive purchased through tmobile. i would have purchased it through Google and been able to do everything i want and still be on the tmobile network. its deceptive."
rep 1: "Of course loyalty means alot, this is just our unlock policy."
me: "but the policy is for use of the device on another network. i dont want to use it on another network i dont even WANT the sim unlock its being forced on me by tmobile in order to be able to use the device in the way the device was marketed to developers. And policy says 40days so even if i paid it off or purchased in full tmobile is shipping devices sim locked, which is preventing me from bootloader unlocking, when i could have ordered from google and it would have been able to unlock the bootloader out of the box wether financed or paid in full. and policy is bs i know its a simple approval from a supervisor to move my imei from ineligible to eligible so its a human decision. these will be the LAST devices i ever purchase through tmobile. its outrageous that this is the first and only time ive experienced this."
This is when Rep 2 came in...
Rep 2: "Oh no! I am so sorry you are having an issue with unlocking that Pixel device. I know how important being able to do what you want with your phones is. Let's work together to make sure there isn't any options we missed on our side. I want to make sure you can feel confident purchasing and using those phones with us!"
Rep 2: "So I did reach out here to my support teams and they said with the low time frame of having the device and only one payment in there wouldn't be a way to override a full unlock. I did confirm that a temporary unlock can be done 5 times a year and you can get the bootloading done on a temporary unlock as well."
me: "thats disappointing. i could have purchased the device from google at a discount and been able to do everything i want out of the box but ive been a loyal tmobile customer so i went with you guys. Next time ill be purchasing directly from google. thank you though."
Rep 2: "I totally get that. When you are wanting to do things like bootloading that honestly would be my recommendation as it does give you way more freedom when you purchase a device that is directly unlocked. All of our devices are meant for our network so they all come locked until full paid and used a little bit at least. I appreciate you letting me try to help out best I could though. Was there anything else at all?"
Temporary unlock DOES NOT WORK!!!! for OEM unlocking MUST BE PERMANENT! I stated thos to the rep. Tried to make it seem like a user error...
Rep 2: "Gotcha! I did reach back out to them to see if they can provide any other insight. Did you go through the fastboot menu and everything after enabling developer mode?"
me: "i did it stated that OEM unlocking must be enabled but as u can see in settings it cant be enabled unless its sim unlocked and the temporary unlock didnt change that."
me: "i guess i just have to live with it. now i just know that whether i finance or pay in full NEVER buy a phone from T-Mobile"
HERES WHERE THINGS TURN AROUND
Rep 2: "Let me try something else here.,"
Rep 2: "Would you be able to make 2 additional monthly payments on the phone? If you could do that I could get the override for the permanent unlock."
I hadnt paid anything on the device at this point aside from taxes nd shipping....
me: "i would be able to that. so pay $42 today or would it be added to my bill next month?"
Rep 2: "Yes! If you go in there it will let you type in how much you want to pay. Just pay the $42."
$42 paid 2 minutes later....
Rep 2: "OK! Now try to go do the permanent unlock in the app. If it doesn't work restart your phone super quick."
SUCCESS!!!
me: "it worked!! thank you very much!"
Rep 2: "No problem! Had to go to bat for you with my supervisor, but you have been an amazing customer for over 7 years so we wanted to help. Was there anything else I might be able to do"
So, with ALL of that said....if you've been a good standing customer just try and use your merit to pursuade a rep. and if the first one denys you just threaten to leave. if the swcond rep denys you swear that you're leaving lol customer is always right. I still owe $457 on the device and i havent had it for just about 9 days lol don't let them tell you *policy says no" theres always wiggle room.
Edit: he stated 2 additional monthly payments however i had to go into my account and pay $42 off of the balance of my device so it didnt actually cost me anything more and my monthly payments are lower because of it.
It's a complete lottery, customer for 3 years and got an unlock hassle free first rep. Back with my 6T had no luck, spoke to many different reps until found the right one
i can network unlock any pixel with android 11. Pm and i will help
eugenodk said:
i can network unlock any pixel with android 11. Pm and i will help
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Does this offer still stand?
So for anyone who might end up in this thread looking for a way to sim unlock their T-Mobile Pixel 4a 5G.
I contacted T-Mobile Help through Twitter ( @TMobileHelp ) and they did a permanent unlock for me on a brand new Pixel 4a 5G.
They used to be called T-Force and are a much more helpful dept of customer service.
Anyway after following the Twitter account I started talking to one of their reps by Direct Message. I told them about my long account history and how I thought this phone wouldn't be locked. Since my phone was still in the return period the rep told me to wait until the return period was over and he'd get back to me.
Anyway he did get back as promised and now my phone is sim unlocked as of today.
So definitely try through T-Mobile Help on Twitter.