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Hey Folks,
first i´ve to say, i´m from germany, so my english is maybe not good at all, so please be tolerant^^
a few days ago i bought the new asus rog phone 2 as an import from china, ´cause for the european market in the first time was only the 512gb-phone available, but i don´t need such a big version of the phone, also the 128gb version is cheaper. long story short, the phone arrived and the intern memory is only 18gb instead of 128gb. German asus-support gives no support ´cause the phone comes from china, but the guy told me one thing: the suppliers from china changed the firmware into "WW"-Firmware, what also means i´ll be locked from automaticly android-updates and while installing these Firmware it maybe comes to a partition problem why only 18g of the intern memory remained. Please, can anybody help me to solve this prob.? I´m really not interessted to send the phone back to china ´cause postage will be way expensive.
I´m a ´lil bit into the flashing and rooting-game, so if you have any suggestions going that way that´ll be no prob, i´ll try it.
Greetings
Fraigeizzt said:
Hey Folks,
first i´ve to say, i´m from germany, so my english is maybe not good at all, so please be tolerant^^
a few days ago i bought the new asus rog phone 2 as an import from china, ´cause for the european market in the first time was only the 512gb-phone available, but i don´t need such a big version of the phone, also the 128gb version is cheaper. long story short, the phone arrived and the intern memory is only 18gb instead of 128gb. German asus-support gives no support ´cause the phone comes from china, but the guy told me one thing: the suppliers from china changed the firmware into "WW"-Firmware, what also means i´ll be locked from automaticly android-updates and while installing these Firmware it maybe comes to a partition problem why only 18g of the intern memory remained. Please, can anybody help me to solve this prob.? I´m really not interessted to send the phone back to china ´cause postage will be way expensive.
I´m a ´lil bit into the flashing and rooting-game, so if you have any suggestions going that way that´ll be no prob, i´ll try it.
Greetings
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Click to collapse
Check this out, though OP hasn't responded, he was advised to go through recovery and brush (flash) new ROM.
https://forum.xda-developers.com/rog-phone-2/help/rog-phone-incorrect-storage-capacity-t4008459
With your experience in flashing, it'll be easy for you to resolve as I believe it was a mistake made when flashing global ROM by the sellers.
Hello again,
i solved the problem, it's so easy that i've never thinked about it, the only thing to do is a factory reset, then the memory is complete available.
Greetings
So my friend got rog phone 2 128/ 8 which cam in rectangular box and with 30 watt charger there is the tencent logo on the back down , rom looks global from the unboxing since there is all the languages , my question is will I get OTA updates if i get one like this one ?
Moxfoen said:
So my friend got rog phone 2 128/ 8 which cam in rectangular box and with 30 watt charger there is the tencent logo on the back down , rom looks global from the unboxing since there is all the languages , my question is will I get OTA updates if i get one like this one ?
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Are you sure it has 30Watt charger? Since I read somewhere that tencent version has got 18Watt charger while 512GB version comes with 30Watt charger.
Also Keep in mind if you going to buy from China, then be aware that there is unofficial tencent versions out there being sold with WW ROM instead of CN ROM and that makes your phone won't be receiving any OTA. So make sure you buy official one that comes with correct ROM.
My suggestion is to look for global 128GB/8GB tencent version that is official by Asus and not Chinese version.
Not last but least if you buy a Chinese version with WW ROM then return it asap and request a refund since that device won't have any valid warranty because of it using WW ROM and not CN ROM.
That is because seller who got the device has opened it and tampered with it which probably voided the warranty since he unlocked the bootloader. Asus themselves have stated on their forum about unofficial tencent versions are being sold with WW ROM which you should avoid since warranty won't be valid on them.
Also box from seller will be sealed again, so you will think it's been untouched.
Jake.S said:
Are you sure it has 30Watt charger? Since I read somewhere that tencent version has got 18Watt charger while 512GB version comes with 30Watt charger.
Also Keep in mind if you going to buy from China, then be aware that there is unofficial tencent versions out there being sold with WW ROM instead of CN ROM and that makes your phone won't be receiving any OTA. So make sure you buy official one that comes with correct ROM.
My suggestion is to look for global 128GB/8GB tencent version that is official by Asus and not Chinese version.
Not last but least if you buy a Chinese version with WW ROM then return it asap and request a refund since that device won't have any valid warranty because of it using WW ROM and not CN ROM.
That is because seller who got the device has opened it and tampered with it which probably voided the warranty since he unlocked the bootloader. Asus themselves have stated on their forum about unofficial tencent versions are being sold with WW ROM which you should avoid since warranty won't be valid on them.
Also box from seller will be sealed again, so you will think it's been untouched.
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I am pretty sure its 30 watt charger and in rectangular box
R u sure there is global 128/ 8 tencent official by asus nd how to make sure it is that one pls ?
My friend told he received update once he unboxed it btw
Moxfoen said:
I am pretty sure its 30 watt charger and in rectangular box
R u sure there is global 128/ 8 tencent official by asus nd how to make sure it is that one pls ?
My friend told he received update once he unboxed it btw
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According to following picture I found.
That I attached to this post it shows you tencent version from China has 18Watt not 30Watt charger and your friend is probably using official ROM then. Which is CN unless he has got global version.
It's actually fairly simple. This is regardless of whether it's the Tencent (China) model or not.
If it's the 8GB model, it'll have the 18W charger, the rectangular box and fewer LTE bands.
If it's the 12GB model (regardless of storage size), it'll have the 30W charger, the prism box and a greater number of LTE bands.
For what it's worth, I have the 8gb Tencent version and I'm in the US and use it with AT&T. Works fantastic and it's the best phone I've ever owned (and I've owned a lot). It does NOT receive OTA updates, but if you don't mind rooting to change the device fingerprint, you can then flash the updates as they are released (you can also unroot after the fingerprint is changed if you wish and still retain the ability to manually flash updates).
The 8GB version supports 3 out of the 9 bands used by ATT so you'll get some coverage but it'll be degraded compared to a phone with all the bands (less speed and more dead spots).
Okay to make things clear he told me he received an update once he unboxed it , will he be able to receive next upates .? Its 30 watt charger in rectangular box which i find kinda different from any other version , How to know the difference from the box its self before i buy
bluegizmo83 said:
For what it's worth, I have the 8gb Tencent version and I'm in the US and use it with AT&T. Works fantastic and it's the best phone I've ever owned (and I've owned a lot). It does NOT receive OTA updates, but if you don't mind rooting to change the device fingerprint, you can then flash the updates as they are released (you can also unroot after the fingerprint is changed if you wish and still retain the ability to manually flash updates).
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Reason why you aren't getting OTA is because you got unofficial tencent Version with WW ROM. So then bootloader has been unlocked and seller has reflashed it with WW ROM. Which has also voided your warranty.
Moxfoen said:
Okay to make things clear he told me he received an update once he unboxed it , will he be able to receive next upates .? Its 30 watt charger in rectangular box which i find kinda different from any other version , How to know the difference from the box its self before i buy
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Please re-read my post. There is no way he has got a 30Watt charger. Tencent version only comes with 18Watt charger
Jake.S said:
Reason why you aren't getting OTA is because you got unofficial tencent Version with WW ROM. So then bootloader has been unlocked and seller has reflashed it with WW ROM. Which has also voided your warranty.
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Yup I know, and I'm perfectly fine with all that. Still hands down the best phone money can buy in the $500 range.
---------- Post added at 11:33 PM ---------- Previous post was at 11:18 PM ----------
ChronoReverse said:
The 8GB version supports 3 out of the 9 bands used by ATT so you'll get some coverage but it'll be degraded compared to a phone with all the bands (less speed and more dead spots).
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Depends where you live. In my area AT&T only uses four LTE bands: 2, 4, 12, and 17, and every tower seems to always have at least bands 2 or 4. The ROG 2 Tencent supports bands 2 and 4. So I get excellent coverage and speeds typically average 20 to 30 Mbps down and 10 mbps up, though I have seen as high as 80 Mbps down. My previous phone was a Samsung Note 5 also on AT&T and I've seen no coverage or speed difference with my ROG 2.
I am sure he got 30 watt charger i’ve seen it with my own eyes and he received an update onece he unboxed it and it is tencent version in rectangular box , works just fine and thats y i am worried like it’s different version , keep in my works fine with my local carriers, n i am in 3rd world country if that maynmske any sencen
Moxfoen said:
I am sure he got 30 watt charger i’ve seen it with my own eyes and he received an update onece he unboxed it and it is tencent version in rectangular box , works just fine and thats y i am worried like it’s different version , keep in my works fine with my local carriers, n i am in 3rd world country if that maynmske any sencen
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Read the description on it. I bet it will say 18Watt and not 30Watt. Secondly they can look similar design
On the description it says max 3A ,max 30 watt i just checked again
Moxfoen said:
On the description it says max 3A ,max 30 watt i just checked again
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Then he has got either unofficial one from China if that's where he bought his from or he has got global 128Gb version. So then it maybe does come with 30Watt charger.
So ask him where he bought the global version from. Don't buy China version
If it's 30w, it's just a case of the seller opening up the box, taking out the original 18w charger and replacing it with a 30w charger. Some sellers bundle it that way instead of giving the boxed version of the 30w charger. Some other sellers instead bundles the case, or the aerocooler. Depends on who sells it.
If the back is Tencent, the box is rectangle - It's Tencent. Period. The accessories can be anything else, it's just a matter of what the seller decides to sell the ROG with. It will probably still work fine for you, just whether you would prefer to have the peace of mind with a warranty or not. As for updates, just download it from Asus's website into phone root directory, and the phone will automatically update during restart.
Enigmatic331 said:
If it's 30w, it's just a case of the seller opening up the box, taking out the original 18w charger and replacing it with a 30w charger. Some sellers bundle it that way instead of giving the boxed version of the 30w charger. Some other sellers instead bundles the case, or the aerocooler. Depends on who sells it.
If the back is Tencent, the box is rectangle - It's Tencent. Period. The accessories can be anything else, it's just a matter of what the seller decides to sell the ROG with. It will probably still work fine for you, just whether you would prefer to have the peace of mind with a warranty or not. As for updates, just download it from Asus's website into phone root directory, and the phone will automatically update during restart.
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Seller should not break seal on the box when it comes from the manufacture. Doing changes to the content with the phone makes the box unofficial. Since it did not come with correct content that it should have.
Never buy a device off a seller that has broken the sealing and then done changes since that is big no and risks are then more likely you got Chinese version with WW ROM which is then unofficial and have no warranty.
Asus themselves have warned about sellers out there are editing the devices by changing its ROM from Chinese to WW ROM and doing that needs bootloader unlock and that voids the warranty.
Jake.S said:
Seller should not break seal on the box when it comes from the manufacture. Doing changes to the content with the phone makes the box unofficial. Since it did not come with correct content that it should have.
Never buy a device off a seller that has broken the sealing and then done changes since that is big no and risks are then more likely you got Chinese version with WW ROM which is then unofficial and have no warranty.
Asus themselves have warned about sellers out there are editing the devices by changing its ROM from Chinese to WW ROM and doing that needs bootloader unlock and that voids the warranty.
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I agree with everything you say Jake - Albeit that being here at Asia for 15+ years taught me that market situation differs quite a bit in third world countries (or developing countries in Asia). Happy to explain long-form if you're curious.
All else being equal, yea warranty would be real nice to have in the long run.
Hi everybody!
I have a problem on my Sony xz3 I bought one month ago and I just realized NFC was "not supported", as nfc check says.
In configuration, there is a nfc menu but nothing in it.
I didn't modify anything and I bought it re furnished.
Do you think there is something I could try before asking an exchange?
Hope to hear from you soon
Laurent
chances are that it is a Japanese vibrant of the phone and was flashed to a other region firmware. Previous user remove nfc system apk to prevent battery drain
You may need to reflash the original region firmware
First of all, thank you very much for your answer!!!
Would you accept to tell me how to proceed?
Best regards,
Laurent
I must add that I used sony pc companion to renew the "firmware" but it didnt change anything.... But, if I understand what you say, it might be a foreign phone not matching with the version?
And my XZ3 model is H8416 with android 10
Hope it helps...
Device Info HW - Apps on Google Play
Hardware and software information app for Android devices.
play.google.com
Check this app and see what version you actually have
Alex5699 said:
Device Info HW - Apps on Google Play
Hardware and software information app for Android devices.
play.google.com
Check this app and see what version you actually have
Click to expand...
Click to collapse
Hope it helps...
And thank you for your help!
I have the same problem. I bought a refurished phone from back market, even if the vendor is a spanish reseller (iREPACK). I've run the Device Info HW app, too, and now? Thank you for the reply!
abj79 said:
I have the same problem. I bought a refurished phone from back market, even if the vendor is a spanish reseller (iREPACK). I've run the Device Info HW app, too, and now? Thank you for the reply!
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I also bought it from iRepack!
That strange... I finally sent it back a few days ago ans they are going to see if they have a better one...
But now it seems either they all have this problem in spain or I dont know what happens to these xz3
I will let you know about thé next steps with iRepack...
I've the same report for my XZ3
if you have the IMEI of that phone could you please send me it in private?
I think i will Ask for m'y Money back and try to find another reseller Somewhere else...
However,i Saw iRepack didnt have any other xz3 (except maybe thé one you are going to sens back in thé next few days lol)
abj79 said:
if you have the IMEI of that phone could you please send me it in private?
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I dont have it any more and it cant bé thé same, they received my phone back this morning
Mine is grey, I've received it the 15th, three days ago.
abj79 said:
Mine is grey, I've received it the 15th, three days ago.
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Mine was a green one...
I finally was refunded and bought a fully working nfc xz3 from a back market seller called
Concord Service Center
in Romania
Happy!
I just wanted to post that I got hit with one of these too.
A cheap XZ3... $245Aus on eBay... which I bought to tide me over until I could buy a more expensive phone.
On the back is says it's an SOV39. A Japanese phone locked to "au by KDDI". But it is refirmware'd to H8416. The version for USA and much of Europe.
And yeah, you use it for a day and it seems fine, until you find out the NFC doesn't work and the Bluetooth is really flaky.
(And it just sucks that they didn't implement proper Gestures in Sony's Android 10)
So, the obvious moral of the story is beware of super cheap XZ3 phones.
gregmcp said:
I just wanted to post that I got hit with one of these too.
A cheap XZ3... $245Aus on eBay... which I bought to tide me over until I could buy a more expensive phone.
On the back is says it's an SOV39. A Japanese phone locked to "au by KDDI". But it is refirmware'd to H8416. The version for USA and much of Europe.
And yeah, you use it for a day and it seems fine, until you find out the NFC doesn't work and the Bluetooth is really flaky.
(And it just sucks that they didn't implement proper Gestures in Sony's Android 10)
So, the obvious moral of the story is beware of super cheap XZ3 phones.
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Click to collapse
I have Sony Xperia XZ3 AU Kddi but i don't have problem until now all function is good. But for root no access since need unlock permanent network subset and bootloader.
Hello guys.. i bought oppo find x3 Neo 5G .
The problem is with (Vodafone) oppo find x3 neo vs normal oppo find x3 neo (Eu) is that after unboxing i couldn't take any updates on (Eu) version.
I realised that after checking my friend's (Vodafone) version i was 3 updates behind.
I tried to update but i couldn't take any ..
So i tried vpn (France) .
An update started to come after using vpn but France vpn gave me only 1 update...
The others 2 updates i got them from Spain vpn.
Oppo says not using VPN etc for taking updates ( but i dont understand why).
Does anyone knows why i couldn't take any updates from the first place when i was 3 versions behind? (Before i use vpn)?
I live in Greece
I had to contact their support and give them mi IMEI to get the update to ColorOS 12. I received the update the day after I submitted my IMEI.
Noexcusses said:
Hello guys.. i bought oppo find x3 Neo 5G .
The problem is with (Vodafone) oppo find x3 neo vs normal oppo find x3 neo (Eu) is that after unboxing i couldn't take any updates on (Eu) version.
I realised that after checking my friend's (Vodafone) version i was 3 updates behind.
I tried to update but i couldn't take any ..
So i tried vpn (France) .
An update started to come after using vpn but France vpn gave me only 1 update...
The others 2 updates i got them from Spain vpn.
Oppo says not using VPN etc for taking updates ( but i dont understand why).
Does anyone knows why i couldn't take any updates from the first place when i was 3 versions behind? (Before i use vpn)?
I live in Greece
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Hi, i have the same issue and after MANY months i finally found the unfortunate solution... maybe the same thing happened to us both. There is very few information about this model overall, on the internet, and had a hard time finding out anything. I've also tried all the VPN around the globe with no success and even contacted Oppo, even they had no clue whats wrong. They did the IMEI thing and nothing happened.
What i found out:
My Find X3 Neo is sadly a "sample" device (or prototype, alpha, test device), which means it cannot ever be updated through OTA. These devices have been sent out by Oppo to developers and similiar people to test the hardware. They are not allowed to sell those phones afterwards but unfortunately, some of those make their way to the market. Like, semi-illegal. The devices are top-notch, there is no difference, it performs incredibly (in my case) but i'm stuck on Android 11 with a security-patch of 2021. The software is somewhat "locked" at this state and runs a trial or alpha-version.
You can check this if the current installed ColorOS version says "PRE..." or "TRIAL".
I bought mine on eBay from a merchant as "almost new", and the device was basically unused, just the box was opened before. The phone runs perfectly, there is no problem with anything, it just doesn't update for god's sake.
Last but not least, there might be a way to manually update but its connected with high risk: flashing a ROM manually. Following a tutorial, it sounds easy, but chances are high it could destroy and hard-brick the phone with absolutely no help in sight because there is just SO less info/content about the Find X3 Neo. At this point i'm unsure if its worth trying as long as it runs well.
Regards. I have a mi 11 ultra with stable global rom installed and unlocked bootloader. Can I lock the bootloader again with the global rom or would I have to put the one I had from China? thank you
You probably need to install the ROM you had on the device before, there may be some errors in the certificate so better install the ROM you had before
Hi
I killed a mi 11 by locking bootloader of Chinese model whilst global ROM was flashed
Could not boot due to "incorrect"software and could not reflash Chinese ROM as bootloader was locked and couldn't unlock bootloader again as locking does a full wipe and prevents re unlock
Search for paid EDL support. That's the way it goes when people relock BL and in parallel brick the phone
Search somewhere else since paid support must not be advertised here
I tried... Lol
I live in UK and contacted half a dozen independent repair services and I got the impression I knew more than they did about Xiaomi bootloader and edl flash software lol
In the end I sold it "as is" on ebay for about half what I paid for it as all the independent ppl wanted a non refundable service fee up front with no guarantee of repair
I knew the phone was repairable just not how to locate someone in UK with the software & the knowledge to force flash CN ROM back in
dezborders said:
I tried... Lol
I live in UK and contacted half a dozen independent repair services and I got the impression I knew more than they did about Xiaomi bootloader and edl flash software lol
In the end I sold it "as is" on ebay for about half what I paid for it as all the independent ppl wanted a non refundable service fee up front with no guarantee of repair
I knew the phone was repairable just not how to locate someone in UK with the software & the knowledge to force flash CN ROM back in
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Sorry for the bad news of your decision, but people from Russia can do it remotely for 20 to 35$. easy fix in a 15 min's duration. and of course world wide, I've seen people from all around the world doing it.
if you had a search in this forum you could have found a few posts about it, and they all had it fixed straight away for a few bucks. you should have done a bit of a research, I could have bought it from you......
hassanaliyeh said:
Sorry for the bad news of your decision, but people from Russia can do it remotely for 20 to 35$. easy fix in a 15 min's duration. and of course world wide, I've seen people from all around the world doing it.
if you had a search in this forum you could have found a few posts about it, and they all had it fixed straight away for a few bucks. you should have done a bit of a research, I could have bought it from you......
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Thanks, this was over a year ago, but I will keep you in mind for next time (but I do hope this is NO next time!)
dezborders said:
Thanks, this was over a year ago, but I will keep you in mind for next time (but I do hope this is NO next time!)
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Sorry bro, I didn't mean that I am looking for one or to use you to get one. I meant to say that as long as any device got software issue, eventually there will be a solution, so no need to get rid of the device for that price. Be patient with any tech with a software delima, as long as it does not develop to hardware issue