Cell phone service not working on Note 9 - Samsung Galaxy Note 9 Questions & Answers

I got a Note 9 from an Ebay seller yesterday. It was rooted when I got it and I installed TWRP and flashed a new ROM after (didnt test out the carrier initially). After the flash, I put in multiple sims but service does not work (the cell radio is working, even connects to the towers). I decided to flash stock firmware through ODIN but it does not work, I get some secure boot error. Also, the fast-boot mode is in Korean so I believe this is a model from Korea. What could be the issue here and is there anyway to fix it?
Note: The seller claims that he tests all phones before shipping, and said that the cell service was fine for him (in the same country as me). I didnt test my sim prior to flashing the ROM so I cant prove it.

Sounds like your EFS partition is corrupted.
There are a few ways to fix it but I cannot remember them all.
I know that I fixed by downloading multiple versions of the stock rom and flashed them multiple times till it fixed it self.
But do some research on how to fix efs and imei.
Dr.katen or whatever his name is has made some software to back it up for future corruption so once you get it working again I suggest you back it up.

Related

Phone lost network

Hi all,
Today I find out that my phone is not connected to Rogers network. I have US phone unlocked and unbranded. I had for 4 months now and never had this problem. Right now, when I go to Wireless setting and try to find operator it keeps looping to find one, any help appreciated.
I had to RMA my phone when this happened
I'm sorry to hear that you lost signal to Rogers. My Captivate had the same problem over the weekend (not connecting to AT&T).
My local AT&T store couldn't find anything wrong with it but recommended it was a hardware problem and can be exchanged for a working phone. Even trying a new SIM card didn't help. Luckily I had flashed to stock and had complete Titanium Backups of my apps & data.
Typing *#06# in the phone dialer brought up my IMEI number. The IMEI displayed should have been the same as what is shown underneath the phone's battery but it was not. It started with 004 instead of 351.
At this point I'm not sure the malfunction had to do with a hardware issue or my ROM flashing hobby. All I know for sure is that I made sure to backup my EFS folder before flashing another ROM.
Generic IMEI number starts with 004
It's hard to stop a TRANE but harder to BRICK your GalaxyS. It's not a hardware problem U have software is your problem and it's easy 2 fix. Just flash back to stock JH7, after that do an ODIN3 Master-Clear. When ur done all will be GOOD ur IMEI will b correct, network will be back

ATT blocked my device

So, just a heads up guys (and gals); it looks like ATT blocked my device (reported it stolen) and now I'm locked out of the wireless network.
I still need to call them to see if I can resolve this issue, but it happened after I flashed the latest nightly CM10 and was running it all weekend with no problems, wake up this morning and I can't text, get no data. Try making a call and it states; "This device has been blocked". After using Google, that message is one that happens when a device is reported stolen.
Since I've had this device for it's entire life, there is no chance someone else reported it stolen.
I'll keep this thread updated with what ATT does, if they re-enable my device, etc.
Somebody else had this happen to them on CM10, and it was because their IMEI became generic overnight. You can read about it in the Helly Bean thread.
korockinout13 said:
Somebody else had this happen to them on CM10, and it was because their IMEI became generic overnight. You can read about it in the Helly Bean thread.
Click to expand...
Click to collapse
Huh. How does it overwrite the IMEI on it's own?
I did have a backup of my IMEI from last october (the entire EFS folder) I used ES File explorer to copy it over... But forgot to fix permissions... SLAP forehead.
(Fixed Permissions)
Now I'm back on ATT, guess it wasn't there fault.
:cyclops:
So after reading the other thread, I have to wonder if changing /System to RO mode (via SGS Toolbox) will prevent the EFS folder from being overwritten again? Or am I going to run into this again? The problem seems pretty clear, the EFS folder for some reason has R/W privileges, when it should be RO.
The second part of the equation, is _what_ in JB is deleting that folder?
scythekain said:
So, just a heads up guys (and gals); it looks like ATT blocked my device (reported it stolen) and now I'm locked out of the wireless network.
I still need to call them to see if I can resolve this issue, but it happened after I flashed the latest nightly CM10 and was running it all weekend with no problems, wake up this morning and I can't text, get no data. Try making a call and it states; "This device has been blocked". After using Google, that message is one that happens when a device is reported stolen.
Since I've had this device for it's entire life, there is no chance someone else reported it stolen.
I'll keep this thread updated with what ATT does, if they re-enable my device, etc.
Click to expand...
Click to collapse
This same exact thing happened to me, but I'm on CM9 Stable... Still trying to figure out why my IMEI is the generic one...
I had this happen to me also,,and when I called att customer service they told me that the emei belonged to an iphone that was stolen,,in my case this actually happened three times,,I finally flashed back to stock to reset the emei and it seems to be holding,, I was running helly bean v24 and had been on the rom for a day or something ( well since that version came out ) in fact I have two captivate handsets and one was on v23 and they both switched the emei to the same one,,I have no idea what caused the emei to change but it sure caused some hair pulling on my part lol,, all seems well now
wilson735 said:
This same exact thing happened to me, but I'm on CM9 Stable... Still trying to figure out why my IMEI is the generic one...
Click to expand...
Click to collapse
Same here, but on CM 7.2.0 RC2. I'm not sure if the IMEI just now changed or if it was this way since I flashed CM and AT&T is now cracking down.
The above posts, kind of confirm what I'm sensing is ATT doing something that flashed a stolen IMEI onto rooted android devices.
1) What was the timing of your problem? - For me this happened yesterday morning, or Sunday night after 9 PM PST. I restored my IMEI about 9 AM, and the service restored itself around 13:32 8/20/2012 PST
2) It makes me wonder IS this the custom ROM that changed the IMEI to a stolen iPhone? Why would the ROM choose an iPHONE IMEI? I think this was pushed by ATT. Was it a mistake or was it intentional? Proof? CM 7.2, CM9, CM10 and HellyBean (which is based on CM10 with custom kernel, partitioning). ALL of them set the IMEI to the stolen iPhone THIS last weekend though?
For those of you still needing to restore your IMEI and you don't have a backup, use this thread;
http://forum.xda-developers.com/showthread.php?t=881162
EDIT:
You can also flash back to stock via ODIN to restore your IMEI.
So it looks like the CM10 flash I did Saturday did muck up my IMEI. I was logging into the Google Play store to try and restore my apps from the web, and found out I have two captivates registered.
One with the correct IMEI, the other with this bogus IMEI:
IMEI: **********640000
Here's the whole story:
On Sunday, in the course of 5 hours: 3 times AT&T blocked my device, I called them and got in unblocked. In one of those times, the guy says that the system logs say that my sim card was in an iPhone 3gs that was reported stolen. They also credit me with $25 for each of the 1st 2 times I called.
Anyway, on the 3rd time I ask to speak to a floor supervisor. She is able to tell me that because my phone is reporting an IMEI of a stolen phone, she'll forward it to the Stolen Devices team/department, and that they would get back to me on Tuesday. She can unblock it again on the spot, but eventually it'll get read by the system and blocked again.
I confirm with her that the IMEI that my phone software is showing is the Generic one (004999010640000), and not my actual one that I read to her from underneath the battery.
I was reading through the forums all day on Monday and came to the following conclusions:
1) That Generic IMEI may be what a ROM is mistakenly putting in place, it must use this as a failsafe of some sort, so it can have an IMEI, any IMEI. In reality it should be reading the hardware's IMEI.
2) Our IMEI's did not necessarily get changed this weekend. Last time I flashed, it was when CM9 Stable was released, and that was a couple of weeks ago. So, we may have had this IMEI for weeks, if not months. I know I may have. 1 month ago, my phone got blocked. They said that someone reported it stolen. I called, got my $25 credit, and the service reinstated. I may have had that Generic IMEI at the time.
Last night a technician from the Stolen Devices team instructed me to remove my SIM card from the device for 24 hours so that the network can refresh the IMEI (his exact words, I don't know exactly how the network works, but...) and that this was necessary. Yes, I could ignore him and put by SIM card back into my Captivate, but eventually it would get blocked again. So leave it out of the Cappy, he said, use it in any other device, and after 24 hours you can slip it back in. He said that recently (in the past day or two), many users had been calling about the same problem.
Anyway, just to be on the safe side, I'll be following fohdeesha's instructions here:
http://forum.xda-developers.com/showpost.php?p=30563493&postcount=1780
Flashing back to stock 2.3.5, and seeing if I can get the correct IMEI. If so, I'll backup that EFS folder in 10 different places, revert back to ICS or JB, and if the IMEI is messed up there, I'll restore my EFS backup.
wilson735 said:
Here's the whole story:
On Sunday, in the course of 5 hours: 3 times AT&T blocked my device, I called them and got in unblocked. In one of those times, the guy says that the system logs say that my sim card was in an iPhone 3gs that was reported stolen. They also credit me with $25 for each of the 1st 2 times I called.
Anyway, on the 3rd time I ask to speak to a floor supervisor. She is able to tell me that because my phone is reporting an IMEI of a stolen phone, she'll forward it to the Stolen Devices team/department, and that they would get back to me on Tuesday. She can unblock it again on the spot, but eventually it'll get read by the system and blocked again.
I confirm with her that the IMEI that my phone software is showing is the Generic one (004999010640000), and not my actual one that I read to her from underneath the battery.
I was reading through the forums all day on Monday and came to the following conclusions:
1) That Generic IMEI may be what a ROM is mistakenly putting in place, it must use this as a failsafe of some sort, so it can have an IMEI, any IMEI. In reality it should be reading the hardware's IMEI.
2) Our IMEI's did not necessarily get changed this weekend. Last time I flashed, it was when CM9 Stable was released, and that was a couple of weeks ago. So, we may have had this IMEI for weeks, if not months. I know I may have. 1 month ago, my phone got blocked. They said that someone reported it stolen. I called, got my $25 credit, and the service reinstated. I may have had that Generic IMEI at the time.
Last night a technician from the Stolen Devices team instructed me to remove my SIM card from the device for 24 hours so that the network can refresh the IMEI (his exact words, I don't know exactly how the network works, but...) and that this was necessary. Yes, I could ignore him and put by SIM card back into my Captivate, but eventually it would get blocked again. So leave it out of the Cappy, he said, use it in any other device, and after 24 hours you can slip it back in. He said that recently (in the past day or two), many users had been calling about the same problem.
Anyway, just to be on the safe side, I'll be following fohdeesha's instructions here:
http://forum.xda-developers.com/showpost.php?p=30563493&postcount=1780
Flashing back to stock 2.3.5, and seeing if I can get the correct IMEI. If so, I'll backup that EFS folder in 10 different places, revert back to ICS or JB, and if the IMEI is messed up there, I'll restore my EFS backup.
Click to expand...
Click to collapse
Good information. I've restored my EFS from a backup I made last october when I first rooted and flashed CM7.
Not sure what leaving the SIM out does? Does it correct the IMEI folder on it's own?
Sooo, I ended up having this situation for first time last night.
What I did was:
1) One click kk4 stock
2) Flash Devil's kernel to get CWM
3) Flash Helly Bean 8/13.
4) Flash ugjk4 modem.
Bam wrong IMEI.
Did the whole thing again, this time using ugjk3 modem - bad IMEI again.
Then I just copied back my efs folder, chown to radio:radio, chmod to 0700 and reboot - IMEI got fixed.
What is really shady is when is this happening? After the initial devil kernel flash? Or the initial helly bean flash when it does the partitions and reboots you back into recovery?
scythekain said:
Good information. I've restored my EFS from a backup I made last october when I first rooted and flashed CM7.
Not sure what leaving the SIM out does? Does it correct the IMEI folder on it's own?
Click to expand...
Click to collapse
Leaving the SIM card out cannot change, reset, or fix your imei, it can't effect it at all.
Leaving the sim card out simply blocks your phone from being able to "phone home" to att, and report the incorrect imei to att. Because when att sees this, that is when they block your device.
This is why I suggested in other posts that when you are flashing a new rom, leave your sim card out. This way if the rom flash does reset your imei, you can repair it and THEN put your sim card back in, without the phone automatically phoning home to att with the wrong imei right off the bat and getting your phone blocked
Ok I have a quick question. I copied my entire EFS folder and copied it into my external SD card. Do I need to do anything else to back it up? I have the correct IMEI and want to make sure it stays that way. I noticed one person mentioned the need to fix permissions. Is that all I need to do. Thanks.
I would make a copy and put it on ur computer as well.
Sent from my SAMSUNG-SGH-I897 using xda premium
Has this been figured out yet? Anyone have any idea why this is happening to some people and not others? What's the common factor here? After several initial failed flash attempts I went from one click froyo, to several cm9 nightlys, to hellybean 8/13 , to cm10 nightly 8/18, to cm10 nightly 8/22. So far I've had zero imei issues. My number still matches the back of the phone. Is this something att is sending out, an app, or one of the ROMs being flashed? I just checked and the permissions for my efs folder are set to rwx r-x r-x. It may help if everyone lists their history.
Sent from my SGH-I897 using xda app-developers app
rickneworleansla said:
Has this been figured out yet? Anyone have any idea why this is happening to some people and not others? What's the common factor here? After several initial failed flash attempts I went from one click froyo, to several cm9 nightlys, to hellybean 8/13 , to cm10 nightly 8/18, to cm10 nightly 8/22. So far I've had zero imei issues. My number still matches the back of the phone. Is this something att is sending out, an app, or one of the ROMs being flashed? I just checked and the permissions for my efs folder are set to rwx r-x r-x. It may help if everyone lists their history.
Sent from my SGH-I897 using xda app-developers app
Click to expand...
Click to collapse
1) I used one click root, to root my phone back in October, then backed up my EFS.
2) Odin CM7 CWM.
3) Flashed CM 7.1 stable, got fed up with the /datadata limitation pretty quickly. Tried Miui. (had same problem)
4) November, flashed last available nightly for CM 7.1 (till march of this year) this change the structure of /datadata to have about 400 Megs and to warn when it's getting full.
5) January, started flashing nightly kangs weekly.
6) Mid March, flashed CNA 4.0.3 - Horribly laggy.
7) Flashed AOKP, CM9 nightlies etc. Ended up sticking with CM9 nightlies.
8) 8.18 flashed CM9 nightly.
9) 8.18 flashed UXKH2 modem (awesome voice quality)
10) 8.20 no wireless data/signal - device blocked.
According to the Google Play store, the incorrect IMEI was registered on Monday. Which means something deleted it Sunday night Monday morning while I was sleeping.
(if you want to you can view your account history and registered devices here
https://www.google.com/dashboard/
IMEI
this recently happened to me over the weekend. I simply flashed back to stock KK4 and i had my IMEI number back to what its supposed to be. I never had to call AT&T to unblock it. once I got my IMEI back, I flashed a custom corn kernel and installed root. while I still had the original IMEI I downloaded an app called Galaxy S Unlock and in this app there is an option to back up only your efs folder and its contents. after making two back ups I decided to flash the latest Helly Bean from Der Teufel whilst leaving my SIM out. once all was said and done I still had my stock IMEI number with CM10 Helly Bean. the only number that I notice changed is the IMEI SV. it went from 00 at stock KK4 to 05 on cm10. I don't know what that number represents but it doesn't seem to affect me. good luck to anyone with this issue.
cheeesboiger said:
this recently happened to me over the weekend. I simply flashed back to stock KK4 and i had my IMEI number back to what its supposed to be. I never had to call AT&T to unblock it. once I got my IMEI back, I flashed a custom corn kernel and installed root. while I still had the original IMEI I downloaded an app called Galaxy S Unlock and in this app there is an option to back up only your efs folder and its contents. after making two back ups I decided to flash the latest Helly Bean from Der Teufel whilst leaving my SIM out. once all was said and done I still had my stock IMEI number with CM10 Helly Bean. the only number that I notice changed is the IMEI SV. it went from 00 at stock KK4 to 05 on cm10. I don't know what that number represents but it doesn't seem to affect me. good luck to anyone with this issue.
Click to expand...
Click to collapse
The "SV" is the Software version, it doesn't affect your IMEI (your device identifier).
http://imeimobile.blogspot.com/2009/11/structure-of-imei-and-imeisv.html
Your sim card has been blocked after put in the lose/stollen AT&T phone .
Your sim card has been blocked after put in the lose/stollen AT&T phone .

Blcoked or Bad downgrade?

Ok a friend of mine brought me a i9305 lte to unlock as i have done several of my firends. so i did these steps
1. made a back up from QPST
2. Cf auto rooted
3. installed custom recovery
4. downgraded to 4.1.1
5. did the network unlock from service menu
i then put my sim card in but kept getting not registered on network. i tried setting service provider to auto and also selecting manually and it does the same but no longer asks for sim unlock code so i assume its now unlocked and has some other problem. i thought it may be a imei issue and checked but the imei is fully there and matches the one behind phone batter it also has the correct baseband.. i checked in the about phone menu and it says network unknown and out of service. thinking it may be a radio issue i proceeded to install a stock 4.3 that was originally on the phone from the network carrier it was originally locked to, to see if it was a radio problem but again get network unknown. so i restored the QPST backup over the stock 4.3 and it still says network unknown.
I am starting to think the phone may be blocked but not sure as i also hear its a common problem to lose imei and / or service during rooting. Am i missing something pbvious or fighting a losing battle lol..
one other thing of slight note is when i went to sammobile for the stock rom, when i was searching i searched for i9305 as thats whats on the sticker but it has a little badge on the back that says LTE which according to sammobile is the i9305N and i9350T.
thanks for taking the time to read this and the help you guys allways offer :good::good::good:

IMEI lost after unsuccessful flash

Earlier this week I had an unsuccessful install of the alpha CyanogenMod 13.0 rom - didn't want to be encrypted so I substituted the latest HC M kernel. wasn't the first time I couldn't get a new rom to boot so didn't initially think much about it but following that flash I couldn't get any new rom to install and successfully complete setup. Each try would get stuck at step right after wifi was set up. I eventually determined there was an issue trying to connect with Google servers. Tried a multitude of fixes but nothing worked. Ultimately I found that my IMEI and IMEI ID had been hosed and both were now 0's rather than the original IMEI number. I unfortunately did not have the efs partition backed up (at least that I could find). I have tried every method, tool, etc. I have been able to locate to repair or to re-write the IMEI to the phone but so far to no avail.
I restored the original stock software (going back to the original lmy47e on the phone when I purchased it) as well as subsequent releases with a hopeit could somehow restore the IMEI but nothing has worked. I have managed to getto where I can make and receive calls and SMS/MMS but once I'm out of wifi range, no internet access. I even have trid a new SIM from Verizon but tha made no difference. Still a bit confused as to where the IMEI value is stored (and how it could be corrupted) but at this point it looks like new phone time (already ordered a new N6 from Amazon).
Hoping maybe someone might have some suggestion that might help me out. Seems like the N6 is new enough and different enough that the usual fixes don't seem to work. I know discussions around flashing IMEI's isn't really legit on xda but I'm just trying to get back my original IMEI rather than trying to mask a problem phone.
The only accepted way to get it back is to restore a back up. Having the IMEI corrupted happens when roms flash the wrong partitions. Samsung is known for storing the IMEI in a partition that is easily corrupted or erased when flashed. Not normally a nexus issue and I'm not sure which partition the IMEI is stored under.
It is not unheard of that cm roms have some issues like this. It wasn't to long ago that they bricked some nexus.

Samsung SM-925A Updates and/or Custom ROM

I received a free Samsung S6 Edge from some friends. The phone had a busted battery which I fixed. The phone is still on the original 5.1.1 that the phone was released with.
When I try to do updates it says DM initialization not ready. Check network or SIM card. When I received the phone I was told it doesn't work with cell service. I checked to make sure and it definitely doesn't. There are no options for cell service in settings or the drop-down menu. This phone is missing IMEI numbers, IMEISV numbers, and baseband versions too. The only way I found out the IMEI number was it was printed on the back of the phone.
I am fairly certain the problems are software-based and not the motherboard but I don't know enough about phones to be sure. Do you guys know? I also want to remove AT&T from the phone to install a custom ROM on the device. (There is no OEM unlock in the developer options) Can I flash SM-925F firmware on the device to make it factory unlocked or will this brick the device? Will flashing the original SM-925A firmware fix the problems with the device? Please let me know if you need any more information to answer my question.
I found this: //G925A\\ Nougat 7.0.1 Latest Stock ATT Odin files G925AUCS7ERC1 | XDA Developers Forums (xda-developers.com) Should I flash this on my device? Will it fix any of the problems I had on it?
Can I flash the SM-925F firmware? Is the hardware of the factory unlocked phone and AT&T versions the same or will it brick this phone if I flash it?
Since the phone is AT&T you'll have to go through AT&T for the unlock codes before you can flash anything other than an AT&T ROM. To my knowledge there are no custom ROMS for the S6 Edge, but I could be mistaken.
skeltonh said:
Since the phone is AT&T you'll have to go through AT&T for the unlock codes before you can flash anything other than an AT&T ROM. To my knowledge there are no custom ROMS for the S6 Edge, but I could be mistaken.
Click to expand...
Click to collapse
I know this phone is old news however, I actually have the S6 and S7 edge lying around and so i got bored lol...here is my dilemma; Evidently the phone (S6 Edge G925A) had an abnormal factory reset, which is a load of BS, and now I can not get that security detail, which you know calling Samsung always ends to NO AVAIL!! I have flashed with Odin the firmware that my device is on the ERC1 firmware and still I get stuck @abnormal reset. I've searched numerous sites, different forums and still to no avail. Something told me inside that you was the man to drop a line to, any leads or info will be more than appreciated brother...Thanks for your time....
PSSS....
I got my unlock code from AT&T some time ago but the code is 16 digits long and code only takes 8 digits, and of course to hear AT&T tell it, " I simply must not putting the code in correctly"...lmao

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