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Verizon range extender problems

Anybody else on Verizon using a Verizon brand extender? A search found one other old thread but no definitive fix. The one proposed fix was to set the phone to 1x speed to force it out of hunting for towers outside and hope that 5.1 fixed the problem. I just got my phone from Verizon, it came out of the box with 5.1, so it would seem they didn't fix it. And I can't seem to find how to set it to 1x. Only from global to LTE. I'm dropping calls, having problems with texts, and Verizon support admitted it doesn't seem that my calls are going through the extender. They said the 6 should be perfectly capable of utilizing this extender. My note 3 worked perfect on it, and as far as I know the wife's note 4 does as well. I get the beep like it's calling through it, just not the signal. And this phone doesn't have a separate icon to show if it's connected, intermittent, or never recognizing it. Is this a known issue and I just didn't search properly? Running 5.1 LMY47E, bone stock. I warrantied the phone, same thing. So this thing is literally about an hour out of the box, no mods. Looking forward to rooting and running some roms but I'd like to know I've got any issues ironed out before hand. That way I'll know any future issues are rom related, not hardware
TIA

Unfortunately there is no fix unless Verizon decides to somehow upgrade the software/firmware of the extender. I'm surprised that Verizon tech support didn't inform you that the extender is not capable of utilizing 4G or enhanced network capability and can only function with 3G or less. I spent a bit of time on the phone with tech support and requested a problem ticket be raised to Verizon engineers to get a definitive answer -their response was that the extender can not do 4G but only 3G. The way I was able to get my Nexus 6 to successfully connect was to turn the "Enhanced 4G LTE Mode" off and then it was able to connect. This is not a nexus 6 issue only but from what I've seen is any phone that has that enhanced 4G setting - my wife's Iphone 6 is also unable to use the extender unless that phone capability to use 4G/LTE is turned off. Surprised you even got the beep as never of our phones get that connection beep unless the 4G/Enhanced switch is off.
I'm surprised (maybe not) that Verizon continues to sell the same Network Extender even though it no longer works with the new network capability or with phones that use that technology. Also brought that up with them during my call but of course that wasn't addressed. I also got no information as to any plans to upgrade the extender firmware but I'm assuming the lack of info speaks loudly.
Again one can never be assured of whether the information they provided me is accurate or no so if you find out differently please post back.
Also, my Nexus 6 is rooted and I have tried numerous ROMs and the ROM makes no difference so that isn't going to fix the issue.
Hopes this helps a bit.

chameo53 said:
Unfortunately there is no fix unless Verizon decides to somehow upgrade the software/firmware of the extender....
Again one can never be assured of whether the information they provided me is accurate or no so if you find out differently please post back.
Also, my Nexus 6 is rooted and I have tried numerous ROMs and the ROM makes no difference so that isn't going to fix the issue.
Hopes this helps a bit.
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This helps a ton, thanks! I've always known that the extender didn't support anything above 3g, but it's never been an issue since my router took care of data and 3g was plenty for calls and texts. But I was thinking it had something to do with this... I haven't researched any of this new stuff about xlte or whatever it is but I know it seems the phones are changing to support some mods to the network. I haven't paid attention because my town is usually the last to receive this sort of technology. Big cities were going to 4g soon after we upgraded to 3g...
Can you tell me if the pic below is the menu that you used? I can't find any setting anywhere else that specifically says 3g, to try to force it into a mode that the extender understand.

you can dial #48 and the phone will tell you if you are under network extender coverage

The setting that needs to be disabled is on the same screen where you set the preferred network type (actually under the one you are displaying). It should be the next setting following the Preferred network type. It actually has a slider to turn on or off. Now, I'm not running stock but I believe it should be the same or very similar on stock.
Not on my phone or i'd try to include a screenshot. Hope this helps.
Edit : Added Screenshot

three west said:
you can dial #48 and the phone will tell you if you are under network extender coverage
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Oh yeah, I forgot about that detail. The Verizon tech had me do this. It actually told me I was connecting through the extender. And the call seemed relatively clear. But I could hang up and immediately dial my voicemail or some other number, get the beep from connecting through the extender, but the call would be spotty and cutting out badly. And the tech was confused by this because it wasn't showing on his system that I was connecting through the extender even when the #48 said I was. Strange things going on with this...
chameo53 said:
The setting that needs to be disabled is on the same screen where you set the preferred network type (actually under the one you are displaying). It should be the next setting following the Preferred network type. It actually has a slider to turn on or off. Now, I'm not running stock but I believe it should be the same or very similar on stock.
Not on my phone or i'd try to include a screenshot. Hope this helps.
Click to expand...
Click to collapse
I'm not typing on my phone either, to include a screenshot. But I'm looking at it. The option directly under Preferred network type (which I have changed back to the default Global), is System Select. The subtext under that says "Change the CDMA roaming mode". And within the menu, the two options are "Home only" and "Automatic", of which Automatic is the default. Is this what I'm looking for?

Do you have Advanced Calling activated on you phone? Not sure if that is the issue or not but on your Verizon Wireless account you should see Advanced Calling (I believe that is what it is called) under "Manage Products. & Aps" - you should have the option to add it to your account. It is a free service but as I understand it you need to include it on your account for the phone to use Volte and it might not show up in settings if it is not an active service on the phone. Again, I'm only guessing here since I'm not on stock but I do believe I've had the option since I got the phone and I added HD calling right after I completed the pre-order.

chameo53 said:
Do you have Advanced Calling activated on you phone? Not sure if that is the issue or not but on your Verizon Wireless account you should see Advanced Calling (I believe that is what it is called) under "Manage Products. & Aps" - you should have the option to add it to your account. It is a free service but as I understand it you need to include it on your account for the phone to use Volte and it might not show up in settings if it is not an active service on the phone. Again, I'm only guessing here since I'm not on stock but I do believe I've had the option since I got the phone and I added HD calling right after I completed the pre-order.
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Click to collapse
I will log on in a bit and look. So are you suggesting that I enable it, or disable it? Is it believed that HAVING this feature is what is killing the link to the extender? Sorry for the dumb questions. Like I said, I've never had to look into the new tower technology before because I don't anticipate getting it in my area. I never thought about it still affecting my service anyway, even though we weren't getting it... figures.

For me to use my extender the 4G enhanced/LTE needs to be disabled. What I don't know is whether that setting shows up on the phone if the Advanced Calling isn't active on the account. If it doesn't show up there might be no way to disable it. I know it sounds somewhat illogical but again
I'm guessing to some extent given that I have it on mine and I really think it has been there from the start.
Sorry I can't be definite with it.

WiFi calling interntional

Can anyone help me out please
Problem: WiFi calling not working.
I'm currently overseas in the uae right now and will be year for a whole year. I've tried getting my WiFi calling to work on both LP and MM but no luck. I've tried fresh installs, airplane mode toggle, WiFi tether toggle, WiFi toggle and nothing seems to work.
After I finished setting this aosip 6.0 ROM today, I looked at my quick settings and it showed T-Mobile WiFi calling but immediately after that, I had to reboot the device for a layers theme install. After reboot the WiFi calling was gone. I've tried everything I know possible to get it back but no luck.
Anyone ever experience this or can anyone possibly help me out because T-Mobile has already started hitting me for roaming charges.
Please and thank you

My current ROM

wifi calling doesnt matter about your rom, its about your provider. if your provider does not provide wifi calling(like tmobiles wifi calling), then wifi calling will never work.

It's T-Mobile. And I've check with multiple reps who told me that it's active on my account

bigstunta101 said:
It's T-Mobile. And I've check with multiple reps who told me that it's active on my account
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tmo usa via intermational? i dont know if that would work..

They told me it would. I've spoken to 6 different reps. They all confirmed that WiFi calling as long as it's calling back to the US is free and unlimited

bigstunta101 said:
They told me it would. I've spoken to 6 different reps. They all confirmed that WiFi calling as long as it's calling back to the US is free and unlimited
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cool, i had no idea.. now i know

try using google voice instead, I know its boot what you asked about but it's what I used and it has nothing to do with the Rom, it's standalone app

I use T-Mobile Wifi calling in Europe back to the US without issue, but I set it up while still in the US.
Since T-Mobile has a *very* nice international roaming data scheme, I suggest you use Google Voice/Hangouts to avoid incurring roaming charges until you get this fixed,

EE UK Wifi Calling

Hi folks, I'm having a bit of difficulty or confusion with wifi calling. I'm on EE but my phone is an XEU. There was a wifi calling option that didn't seem to do anything; no icon when enabled and no obvious network connection.
So I switched to the EVR firmware, wiped the phone and set up from scratch. Still got the same wifi calling option, still no icon or network activity with it enabled.
I don't seem to have VoLTE either, I would have thought the EVR CSC would enable that too?
Does anyone have any insight on this?
Thanks.

I have been having weird issues too with a dual SIM version and EE Wi-Fi calling. Inserting a microSD card in second slot can sometimes disable Wi-Fi calling in that I don't even see the option for switching on.
Hopefully future firmware fixes these glitches as I'm really loving this phone after using iPhones for a few years .
Jake

Wifi calling and VoLTE enabled itself after a serendipitous restart today.
Did your wifi calling ever actually work without an EVR CSC or firmware @ajdjackson ?
Edit: Looks like EE had some stuff to set up on my account, problem was at their end. My account says they're setting up roaming and could take up to 24hrs so something has happened to instigate these changes.
Anyway, now I'm really wondering if I need to EVR firmware at all. Samsung's multi CSC system should allow EE's wifi calling but EE would insist that it doesn't. Can anyone chime in?

Yes - strangely mine seems to working OK now even with the sd card in second sim slot. I haven't flashed any firmware at all.
Jake

Right, after a switch back to XEU I can confirm that EE Wifi Calling does work on a non EE phone but VoLTE does not!
So I switched back to EVR and everything's working fine again.
Quite surprising since EE have always insisted that Wifi Calling is exclusive to phones supplied by them, yet I've never read the same about VoLTE.

Hiya,
Just thought I'd share my experiences...
Like you, I'm also on EE and again like you my NOTE 8 is an XEU SIM free model, in my case from CPW. I found the same issue in that the wifi calling option could toggle on and off but the setting didn't seem to do anything; no icon when enabled and no obvious network connection.
I phoned EE on 150 for support but all they could suggest was to reboot my router at home even though I told them I also have a "work's" mobile phone (iPhone 5c) also on EE and that combination does have working wifi calling.
I decided to try a test to determine if the issue was with my Note 8 handset or with my new EE 4G SIM by swapping SIM's between the two phones. The work SIM worked immediately by activating wifi calling in my Note 8. My personal SIM was active in my works iPhone for approx. 2-3 minutes with no signal before a pop-up message appeared asking if I wanted to activate wifi calling. I obviously selected 'Yes' and when I swapped the SIM's back to their original handsets my Note 8 now magically works with wifi calling with the original SIM.
It's almost as if the menu item in the Note 8 for toggling wifi calling on and off doesn't activate the sim card even though the graphic animates to show the function activated.
Anyways, I now have a Note 8 with working wifi calling.
Hope that helps anyone else with similar issues involving EE wifi calling.
*EDIT* Hehe looks like my signature is a little out of date.
S.

Thanks Steve. Do you have VoLTE? I can't get that working without swapping the firmware for the EVR specific one.

UberPishy said:
Thanks Steve. Do you have VoLTE? I can't get that working without swapping the firmware for the EVR specific one.
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Click to collapse
Hmm I don't know. I know that I have 'Mobile Networks' setting 'Network mode' set to 'LTE/3G/2G (auto connect)' as opposed to the other settings of '3G/2G (auto connect)', '3G only' or '2G only' but how can you tell if a voice call is routed over 4G? Does a special icon appear as in the case of wifi calling? Hard for me to say as I have zero signal at home and very poor signal at work so in both cases my Note 8 defaults to wifi calling.
Have you tried calling EE to check if VoLTE is only supported on branded firmware as opposed to generic XEU? I know that in the case of wifi calling their website is very explicit in stating that wifi calling is not only supported on EE branded/sourced handsets but also works on certain generic handsets such as S8 / S8+ & Note 8. Their website on VoLTE or as EE term the service '4G calling' is not so clear...
http://newsroom.ee.co.uk/samsung-ga...d-wifi-calling--available-to-pre-order-on-ee/
http://ee.co.uk/help/phones-and-device/wifi-calling
http://ee.co.uk/help/phones-and-device/4g-calling
This EE Community Forum post seems to lay the blame at Samsung's door as opposed to EE's...
https://community.ee.co.uk/t5/4G-and-mobile-data/VoLTE-on-Samsung-Galaxy-S8/td-p/559521
Reading the thread fully, it seems VoLTE is only available on EVR and not XEU.
S.

Steve.P said:
how can you tell if a voice call is routed over 4G? Does a special icon appear as in the case of wifi calling?
Click to expand...
Click to collapse
Yes, this shows the VoLTE icon which appears whenever I have no wifi or I disable wifi calling.
https://i.imgur.com/cUhNswN.jpg
The discussion on EE you linked is interesting, so they do limit VoLTE to their own supplied phones. I'd recommend switching to an EVR firmware, despite the guy who says there's no advantage for the user, I've found VoLTE very useful, especially in conjunction with Wifi calling. VoLTE/Wifi calls are so much clearer, they can seamlessly switch if you lose the wifi signal and they seem to connect a bit quicker too.

UberPishy said:
Yes, this shows the VoLTE icon which appears whenever I have no wifi or I disable wifi calling.
https://i.imgur.com/cUhNswN.jpg
The discussion on EE you linked is interesting, so they do limit VoLTE to their own supplied phones. I'd recommend switching to an EVR firmware, despite the guy who says there's no advantage for the user, I've found VoLTE very useful, especially in conjunction with Wifi calling. VoLTE/Wifi calls are so much clearer, they can seamlessly switch if you lose the wifi signal and they seem to connect a bit quicker too.
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Ahh there is a symbol, thanks for sharing the picture. I can confirm that do not get VoLTE and whilst it would be good to have every function that I pay for working the fact that I get zero 4G signal at home and at work where I spend 90% of my time means I'm not realistically going to miss VoLTE as my phone now has a working 'wifi calling' service. I suppose that if EE ever get round to providing coverage in the blackspot that surrounds my home location then I might consider swapping to EVR firmware. I won't hold my breath though because in the 20 years that I have lived at my current address, EE and Orange before them haven't bothered with trying to provide adequate cellular coverage.
I remember going through exactly the same crap with my Samsung Galaxy S2, Orange firmware got an app called signal boost and the vanilla xeu firmware didn't and we had to do a number of things to get the app ported over to XEU. Seems like no matter how much technology advances over the years some issues never change.:silly:
S.

VOLTE T-Mobile, not working (WORKING as of last update)

I'm experiencing issues with VOLTE on T-Mobile. My phone switches immediately from an LTE+ DATA connection to HSPA the moment a call is placed. Of course, VOLTE is enabled on the settings side. I'm running an unmodified system, upgraded to PIE.
I've been on the phone with T-Mo to make sure the APN is correct (nothing special to mention here). I've also tried different connection combinations using the *#*#4636#*#* with different results but, even though the phone connects really fast to DATA (LTE+), I cannot get VOLTE to function in any case. On the other hand, WiFi calling works just fine.
On a chat with Razer, they just told me that VOLTE is unstable with T-Mobile and, to disable the function altogether from settings.
Before I give up, I'm asking the geniuses here for ideas or experiences? Any ideas anyone?

cabegol said:
I'm experiencing issues with VOLTE on T-Mobile. My phone switches immediately from an LTE+ DATA connection to HSPA the moment a call is placed. Of course, VOLTE is enabled on the settings side. I'm running an unmodified system, upgraded to PIE.
I've been on the phone with T-Mo to make sure the APN is correct (nothing special to mention here). I've also tried different connection combinations using the *#*#4636#*#* with different results but, even though the phone connects really fast to DATA (LTE+), I cannot get VOLTE to function in any case. On the other hand, WiFi calling works just fine.
On a chat with Razer, they just told me that VOLTE is unstable with T-Mobile and, to disable the function altogether from settings.
Before I give up, I'm asking the geniuses here for ideas or experiences? Any ideas anyone?
Click to expand...
Click to collapse
I hope this can be figured out. Im waiting for my Razer 2 phone delivery and also on T-Mobile. What OS are you running? Android Pie?

Yes, I'm on Pie.

Good news! with today's update (3-20-2019), my phone is using VOLTE technologies to connect audio calls. Phone calls sound immensely better now (the "HD" icon shows up during the call and the "LTE+" connection indicator in the status bar remains through the call).

Unable to get wi-fi calling activated on Straight Talk network

Just got my Pixel 5 today and in reading up on it I discovered it has wi-fi calling capabilities. While this wasn't something I was actively looking for, it would be nice to have as the finished basement of our new house doesn't really get cellular signals, and even the rest of the house doesn't have the greatest cellular connection.
I do have wi-fi all throughout the house though, so if I could enable this feature it would be a bonus. I'm on Straight Talk, using the AT&T towers, and I'm just wondering if anyone has had any luck getting this feature activated with them. I've tried using their automated tool to see if the phone is capable, but it's telling me no. I don't see any options looking through the phone settings, and looking around on the ST site they don't mention the Pixel 5 in their FAQ section.
So is this phone feature only available on certain carriers? Do I need to get an updated SIM from Straight Talk (the one I'm using I've had for about 4-5 years or so)? Any help would be appreciated.

AT&T is very particular about what devices can use VoLTE and VoWIFI. i've found occasional workarounds, but for the most part you need an AT&T branded device for those features. AT&T has a running list of provisioned devices.
I'm afraid you are probably out of luck on this.

Too bad to hear this. Luckily, I've been surprised to find that I'm able to actually make and receive calls, at least in the main living area of the basement, so everything worked out okay in the end.

I can't promise you that it will work but from experience I'm pretty sure ..... If you can get customer support at ATT to provision your account for wifi calling AND put a dummy IMEI in your acct from a device that does wifi calling (one that is whitelisted by ATT) the wifi calling will work ..
I have done this many many times. The dummy IMEI had actually never been needed with pixel devices though, for me

jcrompton said:
I can't promise you that it will work but from experience I'm pretty sure ..... If you can get customer support at ATT to provision your account for wifi calling AND put a dummy IMEI in your acct from a device that does wifi calling (one that is whitelisted by ATT) the wifi calling will work ..
I have done this many many times. The dummy IMEI had actually never been needed with pixel devices though, for me
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Would that even work in my case though, since I'm not an AT&T customer? I have Straight Talk, which is using the AT&T bands/towers, but I'm not technically with AT&T.

Geese1 said:
Would that even work in my case though, since I'm not an AT&T customer? I have Straight Talk, which is using the AT&T bands/towers, but I'm not technically with AT&T.
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Not sure if calling Straight talk sand using an IMEI from a phone that normally does wifi calling with ATT would work or not. Go to an att and copy the IMEI of a demo phone then call straight talk and switch to that phone

jcrompton said:
Not sure if calling Straight talk sand using an IMEI from a phone that normally does wifi calling with ATT would work or not. Go to an att and copy the IMEI of a demo phone then call straight talk and switch to that phone
Click to expand...
Click to collapse
I may have to try that if it really starts becoming a problem. Surprisingly, as I mentioned above, I can actually make and receive calls in the main part of the basement. Maybe because it is the house above us, and not mostly the garage/solid cement like in the other portion where I was having trouble before, I'm not sure. It's pretty much just storage rooms in that section of the basement anyway, although that is where the internet comes in and the modem is located (the house is fully wired for internet, so I have a switch that feeds out from the basement to go throughout the house). Only time it would really become a concern is if I have to be on the phone with our internet provider while simultaneously working on the router or modem. Barring that, the phone seems to work fine throughout the majority of the basement, which wasn't what I was expecting.