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I recently picked up the idol 4s from Amazon for a nice price to replace my huawei mediapad m3 8.4 LTE that stopped receiving more than edge speeds on tmobile in my area.
Very pleased with the device in general, but I've tried countless times to enable wifi calling. I head to the screen, which has a blurb about checking with my carrier for fees, and there's an on/off toggle. I switch it on, back out of the screen -(or even head to a recent app then right back) and the wifi calling setting has toggled itself off.
I spoke to tmobile, and they changed my e911, but said they thought it was a software issue since it just toggles itself off as soon as you leave the menu. Has anyone else encountered similar issues?
Hi folks, I'm having a bit of difficulty or confusion with wifi calling. I'm on EE but my phone is an XEU. There was a wifi calling option that didn't seem to do anything; no icon when enabled and no obvious network connection.
So I switched to the EVR firmware, wiped the phone and set up from scratch. Still got the same wifi calling option, still no icon or network activity with it enabled.
I don't seem to have VoLTE either, I would have thought the EVR CSC would enable that too?
Does anyone have any insight on this?
Thanks.
I have been having weird issues too with a dual SIM version and EE Wi-Fi calling. Inserting a microSD card in second slot can sometimes disable Wi-Fi calling in that I don't even see the option for switching on.
Hopefully future firmware fixes these glitches as I'm really loving this phone after using iPhones for a few years .
Jake
Wifi calling and VoLTE enabled itself after a serendipitous restart today.
Did your wifi calling ever actually work without an EVR CSC or firmware @ajdjackson ?
Edit: Looks like EE had some stuff to set up on my account, problem was at their end. My account says they're setting up roaming and could take up to 24hrs so something has happened to instigate these changes.
Anyway, now I'm really wondering if I need to EVR firmware at all. Samsung's multi CSC system should allow EE's wifi calling but EE would insist that it doesn't. Can anyone chime in?
Yes - strangely mine seems to working OK now even with the sd card in second sim slot. I haven't flashed any firmware at all.
Jake
Right, after a switch back to XEU I can confirm that EE Wifi Calling does work on a non EE phone but VoLTE does not!
So I switched back to EVR and everything's working fine again.
Quite surprising since EE have always insisted that Wifi Calling is exclusive to phones supplied by them, yet I've never read the same about VoLTE.
Hiya,
Just thought I'd share my experiences...
Like you, I'm also on EE and again like you my NOTE 8 is an XEU SIM free model, in my case from CPW. I found the same issue in that the wifi calling option could toggle on and off but the setting didn't seem to do anything; no icon when enabled and no obvious network connection.
I phoned EE on 150 for support but all they could suggest was to reboot my router at home even though I told them I also have a "work's" mobile phone (iPhone 5c) also on EE and that combination does have working wifi calling.
I decided to try a test to determine if the issue was with my Note 8 handset or with my new EE 4G SIM by swapping SIM's between the two phones. The work SIM worked immediately by activating wifi calling in my Note 8. My personal SIM was active in my works iPhone for approx. 2-3 minutes with no signal before a pop-up message appeared asking if I wanted to activate wifi calling. I obviously selected 'Yes' and when I swapped the SIM's back to their original handsets my Note 8 now magically works with wifi calling with the original SIM.
It's almost as if the menu item in the Note 8 for toggling wifi calling on and off doesn't activate the sim card even though the graphic animates to show the function activated.
Anyways, I now have a Note 8 with working wifi calling.
Hope that helps anyone else with similar issues involving EE wifi calling.
*EDIT* Hehe looks like my signature is a little out of date.
S.
Thanks Steve. Do you have VoLTE? I can't get that working without swapping the firmware for the EVR specific one.
UberPishy said:
Thanks Steve. Do you have VoLTE? I can't get that working without swapping the firmware for the EVR specific one.
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Click to collapse
Hmm I don't know. I know that I have 'Mobile Networks' setting 'Network mode' set to 'LTE/3G/2G (auto connect)' as opposed to the other settings of '3G/2G (auto connect)', '3G only' or '2G only' but how can you tell if a voice call is routed over 4G? Does a special icon appear as in the case of wifi calling? Hard for me to say as I have zero signal at home and very poor signal at work so in both cases my Note 8 defaults to wifi calling.
Have you tried calling EE to check if VoLTE is only supported on branded firmware as opposed to generic XEU? I know that in the case of wifi calling their website is very explicit in stating that wifi calling is not only supported on EE branded/sourced handsets but also works on certain generic handsets such as S8 / S8+ & Note 8. Their website on VoLTE or as EE term the service '4G calling' is not so clear...
http://newsroom.ee.co.uk/samsung-ga...d-wifi-calling--available-to-pre-order-on-ee/
http://ee.co.uk/help/phones-and-device/wifi-calling
http://ee.co.uk/help/phones-and-device/4g-calling
This EE Community Forum post seems to lay the blame at Samsung's door as opposed to EE's...
https://community.ee.co.uk/t5/4G-and-mobile-data/VoLTE-on-Samsung-Galaxy-S8/td-p/559521
Reading the thread fully, it seems VoLTE is only available on EVR and not XEU.
S.
Steve.P said:
how can you tell if a voice call is routed over 4G? Does a special icon appear as in the case of wifi calling?
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Click to collapse
Yes, this shows the VoLTE icon which appears whenever I have no wifi or I disable wifi calling.
https://i.imgur.com/cUhNswN.jpg
The discussion on EE you linked is interesting, so they do limit VoLTE to their own supplied phones. I'd recommend switching to an EVR firmware, despite the guy who says there's no advantage for the user, I've found VoLTE very useful, especially in conjunction with Wifi calling. VoLTE/Wifi calls are so much clearer, they can seamlessly switch if you lose the wifi signal and they seem to connect a bit quicker too.
UberPishy said:
Yes, this shows the VoLTE icon which appears whenever I have no wifi or I disable wifi calling.
https://i.imgur.com/cUhNswN.jpg
The discussion on EE you linked is interesting, so they do limit VoLTE to their own supplied phones. I'd recommend switching to an EVR firmware, despite the guy who says there's no advantage for the user, I've found VoLTE very useful, especially in conjunction with Wifi calling. VoLTE/Wifi calls are so much clearer, they can seamlessly switch if you lose the wifi signal and they seem to connect a bit quicker too.
Click to expand...
Click to collapse
Ahh there is a symbol, thanks for sharing the picture. I can confirm that do not get VoLTE and whilst it would be good to have every function that I pay for working the fact that I get zero 4G signal at home and at work where I spend 90% of my time means I'm not realistically going to miss VoLTE as my phone now has a working 'wifi calling' service. I suppose that if EE ever get round to providing coverage in the blackspot that surrounds my home location then I might consider swapping to EVR firmware. I won't hold my breath though because in the 20 years that I have lived at my current address, EE and Orange before them haven't bothered with trying to provide adequate cellular coverage.
I remember going through exactly the same crap with my Samsung Galaxy S2, Orange firmware got an app called signal boost and the vanilla xeu firmware didn't and we had to do a number of things to get the app ported over to XEU. Seems like no matter how much technology advances over the years some issues never change.:silly:
S.
So I spent an extensive amount of time about this whole VoLTE situation with this phone with both At&t and ASUS. My question is how do you know if you are actually utilizing the VoLTE connection?
I am able to make clear voice calls while browsing the internet or downloading an application. My speeds vary anywhere between 60 and 100 Mbps with no connectivity issues. The phone has no indicator of LTE connection but is constantly 4g++. Asus and at&t both stated that is the LTE connection. So I went into the phone settings via the image in this and it shows the VoLTE setting not toggled.
So the next question is, what indicator is there that this connection is NOT VoLTE other than this toggle? The speeds appear faster than Hspa+ but nobody I spoke to had the technological knowledge to be able to explain this. Also what speeds down and up is everyone else receiving?
From what I have read, this phone doesnt support VoLTE. And what worries me is that all the carriers are transitioning to VoLTE starting in 2020. Some are saying phone calls will no longer be possible on this phone. Which confuses me as it just released.
You can tell by making a voice call and seeing if the phone stays on 4G++ or drops to 2G/3G. I am 99% sure we will not get VoLTE on this phone. TMobile rep suggested tweeting TMobile on Twitter as the marketing team there might help, but I just don't care anymore. I'll stick with my pixel 2 xl for now.
Is ANOTHER thread on this necessary? Wtf? No volte. Not now, not ever. Get your money back. Asus are idiots for releasing this phone in us with no volte. 2020, no phone calls. Enjoy!
M1A1SteakSauce said:
From what I have read, this phone doesnt support VoLTE. And what worries me is that all the carriers are transitioning to VoLTE starting in 2020. Some are saying phone calls will no longer be possible on this phone. Which confuses me as it just released.
Click to expand...
Click to collapse
I know VoLTE is 100% possible on this phone, however not in the USA. It has something to do with the USA companies and At&t told me VoLTE is definitely a possibility as well as WiFi calling in the future but that has to be certified by the US companies. This phone supposedly works with WiFi calling as well as VoLTE in the European market as they don't have the same issues with the companies controlling the way it operates. I am moving to Norway on the 23rd but honestly the connection has been fantastic and I do like the phone quite a bit. During my phone calls I remained at 4g+ or ++ while surfing the web or watching Netflix with no issues during the call or the film itself.
I have messed around with it to see if there was anything that seemed off about it but so far it has worked just as well as My note 10+. Also the phone is operating on 4g so saying that it can't be used is silly. The 4g band will be around for quite some time while some companies like Verizon are removing 3g as it operates on the cdma versus gsm. At&t will continue 3g operations until 2022 and 4g will take years to completely phase out from 5g and by then another phone will replace the ROG 2.
I will however annotate how this phone operates on the European networks once I arrive. As per my previous post I can obtain 40mbps up to 100mbps which is definitely 4g speeds. 3g can not obtain those types of speeds. The bands available are key to the operating network for sure though. I think at&t seems to offer the best fit here in the USA.
Eebzter said:
I know VoLTE is 100% possible on this phone, however not in the USA. It has something to do with the USA companies and At&t told me VoLTE is definitely a possibility as well as WiFi calling in the future but that has to be certified by the US companies. This phone supposedly works with WiFi calling as well as VoLTE in the European market as they don't have the same issues with the companies controlling the way it operates. I am moving to Norway on the 23rd but honestly the connection has been fantastic and I do like the phone quite a bit. During my phone calls I remained at 4g+ or ++ while surfing the web or watching Netflix with no issues during the call or the film itself.
I have messed around with it to see if there was anything that seemed off about it but so far it has worked just as well as My note 10+. Also the phone is operating on 4g so saying that it can't be used is silly. The 4g band will be around for quite some time while some companies like Verizon are removing 3g as it operates on the cdma versus gsm. At&t will continue 3g operations until 2022 and 4g will take years to completely phase out from 5g and by then another phone will replace the ROG 2.
I will however annotate how this phone operates on the European networks once I arrive. As per my previous post I can obtain 40mbps up to 100mbps which is definitely 4g speeds. 3g can not obtain those types of speeds. The bands available are key to the operating network for sure though. I think at&t seems to offer the best fit here in the USA.
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Click to collapse
I am currently using this phone with AT&T. So should I be good for calls through 2020 and 2021? Reason I ask is because I literally just got it a week ago, and then read this news about the whole VoLTE thing and was just devastated thinking I have to now find a way to sell it and find a new phone.
Also, since I got the phone, I am only ever on H+ for the signal. I thought it was LTE capable? I came over from Verizon, so the H+ was something new to me. I know I am in a LTE area. Do I need to do something to activate it?
M1A1SteakSauce said:
I am currently using this phone with AT&T. So should I be good for calls through 2020 and 2021? Reason I ask is because I literally just got it a week ago, and then read this news about the whole VoLTE thing and was just devastated thinking I have to now find a way to sell it and find a new phone.
Also, since I got the phone, I am only ever on H+ for the signal. I thought it was LTE capable? I came over from Verizon, so the H+ was something new to me. I know I am in a LTE area. Do I need to do something to activate it?
Click to expand...
Click to collapse
Was this a ported number? When I went from Verizon to at&t there was an issue when I ported the same number back to at&t. They were able to get it resolved by calling Verizon having them refresh the port and then re initiating the LTE from their end. And that was with my Samsung. I did speak to at&t again today about the LTE and they may have to make sure your Sim is "LTE" and also making sure they unlock it on their end. Supposedly the LTE and volte have to be activated from them. Also ensure you have the appropriate APN setting as sometimes with unlocked phones those setting do not carry over.
And the phone should be working fine until a minimum of 2022 even with 3g or H
Eebzter said:
Was this a ported number? When I went from Verizon to at&t there was an issue when I ported the same number back to at&t. They were able to get it resolved by calling Verizon having them refresh the port and then re initiating the LTE from their end. And that was with my Samsung. I did speak to at&t again today about the LTE and they may have to make sure your Sim is "LTE" and also making sure they unlock it on their end. Supposedly the LTE and volte have to be activated from them. Also ensure you have the appropriate APN setting as sometimes with unlocked phones those setting do not carry over.
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I did bring the number over from Verizon. I may have to go in to AT&T to resolve that from what you're saying then.
Dealing with the APN setting, I am good with tech, but this part has me a tad confused. What should I be looking for on the phone? I see under APN, it says AT&T is selected. There are other options like tracfone, but I assume its fine then if it has AT&T selected?
M1A1SteakSauce said:
I did bring the number over from Verizon. I may have to go in to AT&T to resolve that from what you're saying then.
Dealing with the APN setting, I am good with tech, but this part has me a tad confused. What should I be looking for on the phone? I see under APN, it says AT&T is selected. There are other options like tracfone, but I assume its fine then if it has AT&T selected?
Click to expand...
Click to collapse
Here is what at&t recommends for APN settings
https://www.att.com/esupport/article.html#!/wireless/KM1218306
And yes something about how Verizon and at&t handle it some things can get "hung up" in the system
Eebzter said:
Here is what at&t recommends for APN settings
https://www.att.com/esupport/article.html#!/wireless/KM1218306
And yes something about how Verizon and at&t handle it some things can get "hung up" in the system
Click to expand...
Click to collapse
I appreciate the help! I will give it a try!
---------- Post added at 04:13 AM ---------- Previous post was at 03:59 AM ----------
Eebzter said:
Here is what at&t recommends for APN settings
https://www.att.com/esupport/article.html#!/wireless/KM1218306
And yes something about how Verizon and at&t handle it some things can get "hung up" in the system
Click to expand...
Click to collapse
I tried those APN settings and it seems to not work. The signal bar still shows a signal, but there is no longer a H or H+ sign. Hmmm
M1A1SteakSauce said:
I appreciate the help! I will give it a try!
---------- Post added at 04:13 AM ---------- Previous post was at 03:59 AM ----------
I tried those APN settings and it seems to not work. The signal bar still shows a signal, but there is no longer a H or H+ sign. Hmmm
Click to expand...
Click to collapse
That's interesting, but I would recommend going to at&t and confirming that LTE is good to go on your phone. They can also verify nothing is stuck in the system and your appropriate APN settings
Brand new pixel 5 on Google Fi and I cannot get wifi-calling to work at all. Old phone is a pixel 2 and it would use wifi-calling on every call, and it worked great. I have an absolutely trash cell signal, but a full wifi signal with gigabit internet....
Tried:
* wiping data/cache on google fi and carrier services
* erasing esim and re-activating
* contacted fi support who added me to "wifi calling opt-in program"
Nothing works. Anyone have this working?
EDIT/TL;DR: After about 2 days my wifi-calling suddenly began working. Apparently this may be the norm.
m03sizlak said:
Brand new pixel 5 on Google Fi and I cannot get wifi-calling to work at all. Old phone is a pixel 2 and it would use wifi-calling on every call, and it worked great. I have an absolutely trash cell signal, but a full wifi signal with gigabit internet....
Tried:
* wiping data/cache on google fi and carrier services
* erasing esim and re-activating
* contacted fi support who added me to "wifi calling opt-in program"
Nothing works. Anyone have this working?
Click to expand...
Click to collapse
There is definitely and issue with Google Fi and the pix 5. Mine won't use Sprint networks and will only sometimes call on wifi at least I think it is using wifi.
There would be a big wifi symbol right above the phone number if you were using wifi-calling.
EDIT: And you're correct, my pixel 5 also will not join Sprint, it stays on T-mobile. Even using the Sprint Dialer code (*#*#34777#*#*), it gives an error:
Google Fi:
Invalid MCC/MNC: Sprint (310120)
Same exact issue. I have a tread on here that I opened today about it. I've been on with Fi support multiple times. They are working on it at least so they say.
Duratime said:
Same exact issue. I have a tread on here that I opened today about it. I've been on with Fi support multiple times. They are working on it at least so they say.
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Click to collapse
Good to know. There's another thread about it here:
https://support.google.com/fi/thread/79698885?hl=en
On Consumer Cellular, wifi calling worked on my Samsung phones fine, even my wife's 3 year old Samsung. I don't even have that option with the Pixel. It's definitely a phone thing for some.
I'm on Fi with my new P5 and wifi calling works well. I'm in a strong TMO area and get only 5G for cell. I think why you don't see Sprint anymore is because their frequencies and bandwidth are all wrapped up in TMO now. Even my Network cell phone app which always showed both TMO and Spring along with my wifi no longer shows the Sprint network hiding in the background. Fi would do this so it could quickly switch to the stronger signal.
jawmail said:
I'm on Fi with my new P5 and wifi calling works well. I'm in a strong TMO area and get only 5G for cell. I think why you don't see Sprint anymore is because their frequencies and bandwidth are all wrapped up in TMO now. Even my Network cell phone app which always showed both TMO and Spring along with my wifi no longer shows the Sprint network hiding in the background. Fi would do this so it could quickly switch to the stronger signal.
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Click to collapse
You might be right, but there is strong Sprint coverage at my house and nearly no TMO. Shouldn't it switch to Sprint in that case? Also, if I mount the Fi sim in my Pix 4XL, I do get the Sprint service. It seems from what Fi support is telling me that they are going back to the carrier for answers but I think it is a phone issue. My address shows to be in an "excellent" Google Fi coverage area. I hope they can get it to work, since I love the call forwarding feature.
Duratime said:
You might be right, but there is strong Sprint coverage at my house and nearly no TMO. Shouldn't it switch to Sprint in that case? Also, if I mount the Fi sim in my Pix 4XL, I do get the Sprint service. It seems from what Fi support is telling me that they are going back to the carrier for answers but I think it is a phone issue. My address shows to be in an "excellent" Google Fi coverage area. I hope they can get it to work, since I love the call forwarding feature.
Click to expand...
Click to collapse
I'm not sure to be honest. From what I've read about the new TMO 5G, it is not standalone 5G meaning it use some sort of combo between the 2 companies frequencies to create a sort of hybrid 5G. I've read they use the TMO frequencies as the backbone and the Sprint frequencies since they are much higher can carry much more data do all the work. So basically the two companies have combined their networks in certain areas, I live near Chicago and coverage and speed is great. YMMV.
Maybe in other areas where they don't have 5G yet you may still have Sprint 4G access I just know I do not on the Pixel 5. On other Pixels from the 4 on down you may not have this issue because they are not 5G. If you Google "Tmobile 5G technology" it's a good read.
My wifi-calling started working suddenly, about 2 days after activation. I do wonder about the lack of sprint usage though.
I've been banging my head against the wall with this issue for a while now. I have contacted both Samsung and Verizon but so far no luck in resolving the issue. I'm wondering if anyone else is experiencing this.
My S21 Ultra on Verizon is constantly switching between LTE and LTE+. This wouldn't be an issue were it not for the fact that apparently a great deal of the time it actually has no connection at all. This manifests itself with:
1) Text messages that fail to send, or indicate they failed to send when they actually were sent.
2) Incoming calls going directly to voicemail.
3) Outgoing calls that can't be placed unless I toggle Airplane Mode on and then off. (Though as it turns out, sometimes the failed attempts do ring on the recipients phone.)
At some of these times I may see a message along the lines of "Sim Card Not Present." And yes--the SIM card has already been replaced.
3) isn't much of an issue, as I have complete control over that. But 1) and 2) are both really annoying.
I made a screen capture video for a Verizon tech who is trying to help. In 40 seconds my phone switched between LTE and LTE+ six times.
A work-around that seems to be helping is using the "Samsung Band Selection" app to pick a network. I've done that all day today and have not had issues, though I also have not traveled anywhere. I fear this is not a great solution, though, as I don't think I'll be able to use it when moving around.
Is anyone else having experiences like these with the S21 Ultra? If so, are you also on Verizon?
Thanks!
Andyw2100 said:
I've been banging my head against the wall with this issue for a while now. I have contacted both Samsung and Verizon but so far no luck in resolving the issue. I'm wondering if anyone else is experiencing this.
My S21 Ultra on Verizon is constantly switching between LTE and LTE+. This wouldn't be an issue were it not for the fact that apparently a great deal of the time it actually has no connection at all. This manifests itself with:
1) Text messages that fail to send, or indicate they failed to send when they actually were sent.
2) Incoming calls going directly to voicemail.
3) Outgoing calls that can't be placed unless I toggle Airplane Mode on and then off. (Though as it turns out, sometimes the failed attempts do ring on the recipients phone.)
At some of these times I may see a message along the lines of "Sim Card Not Present." And yes--the SIM card has already been replaced.
3) isn't much of an issue, as I have complete control over that. But 1) and 2) are both really annoying.
I made a screen capture video for a Verizon tech who is trying to help. In 40 seconds my phone switched between LTE and LTE+ six times.
A work-around that seems to be helping is using the "Samsung Band Selection" app to pick a network. I've done that all day today and have not had issues, though I also have not traveled anywhere. I fear this is not a great solution, though, as I don't think I'll be able to use it when moving around.
Is anyone else having experiences like these with the S21 Ultra? If so, are you also on Verizon?
Thanks!
Click to expand...
Click to collapse
I was having the same issues. I was also seeing the device lose all network connection in an area with strong 4G. Verizon sent me a new s21u. That did not help. What I have been reading is that it has to do with 5G settings. Having a 5G sim card installed, the device is always looking for 5G. When it can't be located it defaults to 4G. During this process it seems to loose connection. Verizon in its wisdom removed our ability to access ALL the network settings, in particular the ability to select your preferred network type. It is automatically set to 5G. I installed the paid (donation) version of "Samsung Band Selection" from the play store. This allows access to the advanced network setting and allows you to select LTE under the Preferred Network Type. This seems to have fixed 99% of my connection issues.
jadams161 said:
I was having the same issues. I was also seeing the device lose all network connection in an area with strong 4G. Verizon sent me a new s21u. That did not help. What I have been reading is that it has to do with 5G settings. Having a 5G sim card installed, the device is always looking for 5G. When it can't be located it defaults to 4G. During this process it seems to loose connection. Verizon in its wisdom removed our ability to access ALL the network settings, in particular the ability to select your preferred network type. It is automatically set to 5G. I installed the paid (donation) version of "Samsung Band Selection" from the play store. This allows access to the advanced network setting and allows you to select LTE under the Preferred Network Type. This seems to have fixed 99% of my connection issues.
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Click to collapse
ooh... Awesome! Downloaded and changed the setting. Thanks!