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Huawei P20 Pro indoor photos are poor quality - please help?

Hi All,
I recently purchased my Huawei P20 Pro phone expecting the photos to be amazing. The main reason I bought the phone was because of reviews stating how great the camera was indoors, and I have 2 children that I want to photo inside.
Sadly I am noticing the following issues:
- Skin tone of people shot using both the front and back camera are automatically smoothed and beautified, sometimes to the extent that they can look like wax works/ heavily made-up. It looks unnatural. I heard this could be issue on the front camera but was not expecting it on the back camera. This issue remains even when I turn down the beautification setting to zero.
- Indoor photo quality on the front camera for photos and videos is not great. Photos are grainy and full of artefacts in addition to the issue mentioned above about beautification. In fact I have shot comparatives with my iPhone 7 and there is little difference in quality.
- The camera can have a several second delay between pressing the "take" button and then snapping the photo. There is a particularly long lag when pressing using 40 MP and RAW settings.
The outdoor photos are largely taking fine though I am still seeing beautification of faces.
I hope this is something I can fix with the settings or a camera software update. So far it seems to me that my issue relates to one of the following:
- The settings I am using are not optimal. Perhaps I need to turn off AI. Could this be the case?
- The software on the camera is outdated. How can I check and update this?
- The phone I have is faulty.
- I have drastically overestimated how good the quality of this phone is. I hope this is not the case!
Please help me fix the issue as I don't want to return the phone...

I don't claim to have used the camera a lot. However, I did find this video which covers all the camera functions in detail. I keep it in its own playlist so I can easily refer to it.
Sent from my HUAWEI CLT-L09 using XDA Labs

I had the same problems with the Mate 10 Pro, no matter if shooting in Auto, Pro or Portrait. Horrible quality indoor, terrible skin tone. Pictures looked like oil paint

have you tried using the flash? photography is about light without light it will push up the iso and i wont use my rx100 past 1600-3200 so i would think these smartphones top out at what 400-800 maximum before they get grainy and noise reduction smears details etc

Oh I have seen so much worse when it comes to smoothening out details than P20 Pro. Galaxy S9 for example. P20 Pro gives me good details even in low light, best I've ever used.

im used to take photos indoors (mostly of my little nephews), i dont have problems with exposure or soft skin on the rear camera(i disabled the AI mode ) , on the other hand in the front facing camera you need to disable the beauty mode, disable it and set it to 0, Its normal to have a little delay in 40 MP RAW since well its a big 40MP picture. what firmware is on your device?

Camera module click sound when changing camera mode

Hello, I just had my S10+ and I love it. The only thing I notice is a click sound made by the camera module lens when changing from mode to another one in the camera apps. Like the lens adapte, and make kind of a 'click' sound. Is it a normal thing for everyone ? Or may it be broken or anything ?
Thanks so much, and hoping I was clear.

So you're not the first one to bring this up. I'm guessing this is your first Samsung phone with a variable aperture lens? I have this on my Note 9 and I guess I've been around louder environments because I never noticed the sound. I just testing this out on my N9 and I can barely hear the sound but it's there when I switched from video mode to picture mode. All the video and photos I've been shooting on my Note 9 for past 5 months have never been negatively affected by this mechanism. So far, everything seems to be in working order. I suspect it will be the same with the new S10 line.
I hope that gives you some better perspective on this feature.

60fps video recording noise

i just bought my k20 pro and i noticed if i put video recording on 60fps a lot of noise and artifact comes on screen. do I have a defective phone?

mehdi554 said:
i just bought my k20 pro and i noticed if i put video recording on 60fps in low light a lot of noise and artifact comes on screen. can anybody please check to see if this happens to everybody or I have a defective phone.
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It's the same as taking a photo in low light, at 1/60 second. That's too quick and you'll have a noisy photo too. Set the camera app to Pro mode and set the speed to 1/60 and take a single photo, with no gimmicks or AI, etc. and see what it looks like.

this is how it looks like on video. only bottom half has noise. if i put it on ultra wide noise goes.
and if i leave it on when it noisy it freezes and says can't connect to camera

Also noticed the noise is there even in perfect lighting . And after 10 seconds it freezes.

mehdi554 said:
Also noticed the noise is there even in perfect lighting . And after 10 seconds it freezes.
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That doesn't look good. Are you on an official ROM? Have you unlocked the bootloader?
Is it just on the display you see that, or does the video it records contain the noise too?
Does it take photos OK?

Robbo.5000 said:
That doesn't look good. Are you on an official ROM? Have you unlocked the bootloader?
Is it just on the display you see that, or does the video it records contain the noise too?
Does it take photos OK?
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Click to collapse
i just received the phone. it's all official. it's on the videos too. pictures are fine also 30fps videos. anything above 30fps has the noise. I think I'm gonna return it.

mehdi554 said:
Also noticed the noise is there even in perfect lighting . And after 10 seconds it freezes.
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Seems like a hardware issue, mine is not showing any noise that you have in any lighting condition.
Also i have some other problem, can you check on your device that :-
I noticed that front camera is making face red while clicking selfie, if i cover my face then camera is showing actual colours, but when it recognizes face in the frame it automatically turns the face red, i also disabled all beauty footers but seems there is something wrong with camera software, because gcam port is not showing red face in front camera, can u confirm if you are are also facing this issue or is this alsp can be a hardware issue
Sent from my Redmi K20 Pro

ca_guri01 said:
Seems like a hardware issue, mine is not showing any noise that you have in any lighting condition.
Also i have some other problem, can you check on your device that :-
I noticed that front camera is making face red while clicking selfie, if i cover my face then camera is showing actual colours, but when it recognizes face in the frame it automatically turns the face red, i also disabled all beauty footers but seems there is something wrong with camera software, because gcam port is not showing red face in front camera, can u confirm if you are are also facing this issue or is this alsp can be a hardware issue
Sent from my Redmi K20 Pro
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it didn't make my face red. if gcam doesn't do it then it's surely software related. the video issue for me happened in gcam as well.

mehdi554 said:
it didn't make my face red. if gcam doesn't do it then it's surely software related. the video issue for me happened in gcam as well.
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Then definitely you have a hardware problem. That's Strange, it means my miui camera app is buggy, don't know what to do now [emoji20]
Sent from my Redmi K20 Pro

noise in Pop up camera on k20 pro

I am bringing to notice about a wierd issue with the pop up camera on k20 pro.
Whenever i use the selfie camera ,it's quit and has a gearing sound which can't be heard if you don't listen to it closely and it's normal. But i was testing the fall detection feature of the pop up camera and there i noticed something wierd. Whenever i drop my phone and phone detects fall it retracts the camera as it is supposed to but after retracting it makes a sound which is something like gears jamming with each other. It is audible and doesn't sound normal.
Try it out guys and let me know if this happens with you too.

Perhaps it would be appropriate to indicate also which Rom you are using, on the PE there is a little issue with the frontal camera in switching between video / photo mode, that produce a noise same as yours, in MIUI 10 it works regularly.

Having same issue here

Can anyone is hearing a weird sound in the pop up camera?Just turn off the sound effects and then try to listen to it.Can you hear the same like mine ?

My popup camera produces the same noise.
Any solution? Thanks!

Yesterday I Brought Redmi K20 Pro Pop Selfie Camera Have Weird Gear Repair Sound Something I Notice Motor Gear Was Damaged

Radi911 said:
I am bringing to notice about a wierd issue with the pop up camera on k20 pro.
Whenever i use the selfie camera ,it's quit and has a gearing sound which can't be heard if you don't listen to it closely and it's normal. But i was testing the fall detection feature of the pop up camera and there i noticed something wierd. Whenever i drop my phone and phone detects fall it retracts the camera as it is supposed to but after retracting it makes a sound which is something like gears jamming with each other. It is audible and doesn't sound normal.
Try it out guys and let me know if this happens with you too.
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Click to collapse
Please report back after disabling pop up camera sounds & upload a short video if possible.

Same problem... Any solution?

Galaxy A71 Camera Making Noise When Focusing

Hi guys . I notice this weird clicking noise when i focus between objects in wide 64mp camera ( most of the time i have to get closer to hear it ) . it will make more noise when i switch between one object that closer to the lens and another one that let's say 7 - 8 meters away . most of the time when i'm recording , it will not pick up any noise . maybe i'm too picky and pay way more attention to it but i'm asking you guys Do YOU Hear ANY noise when focusing using wide 64mp camera ? or it's quiet . and is it normal ? thanks
( i attached a audio file of the 64mp camera . It's in pro mode when i manually jump from minimum focus to maximum focus )

My A71 5G does the same thing. Not only when focusing but when just using the camera. Like when I open snapchat and open the camera app. Also I can feel something when I'm holding the phone and it does the clicking noise as well. I guess this is normal since the camera seems fully functional.

My A71 does the same thing, but I've only noticed it recently and I have it since a year and a half.